Customer VOICE

We provide our customers with plenty of opportunities to get involved and help to shape, influence, and improve the services we deliver.

Members of our Customer Voice Group are involved in the creation of a number of documents such as our customer newsletter and Annual Reports.

We use your customer feedback to make improvements to these documents, policies and letters are also reviewed by customers.

We understand that customers may wish to be involved in different ways, that’s why we offer low, medium, and high levels of customer involvement.

An online survey has been added to One Vision Housing’s website, providing customers with an opportunity to provide feedback with an option to include contact details or be anonymous.

Customer satisfaction surveys are sent out following services, with a STAR (Survey of Tenants and Residents) conducted to obtain in depth feedback annually.