INFORMATION FOR THE CUSTOMER

Reporting repairs to One Vision Housing

We are committed to delivering high quality homes and have a dedicated Customer Service team to handle repairs requests. Please ensure all repairs are reported to One Vision Housing.

It is important that you tell us of any reported defects and/or repairs, so we can make sure these are logged, processed and monitored correctly.

To report a repair, please get in touch.

0300 365 1111 repairs@ovh.org.uk

Log in to My Account

For more details on how you can sign up for My Account, please visit ovh.org.uk/my-account

Settlement

Each new home is individually built and hand crafted. This means some level of variation can be expected within the finished appearance. A lack of uniformity, due to the nature of the materials used, and the way in which they interact and settle is not an unusual occurrence and happens with all new buildings.

Operation manuals and certificates

Operation manuals and necessary certificates are included with your welcome pack, so please make sure that these are kept in a safe place.