The Eye Center Optical

Our staff can assist you in creating a new look with a pair of eyeglasses!

Frame fit is vital for the comfort of your frame and how well you see out of the lenses. The best eyewear size will result in the following fitting characteristics:

1. Your eyes are centered (or nearly centered) in the lens opening of the frame.

2. The weight of the frame is evenly distributed across the bridge of your nose (or equally distributed onto the two nose pads of the frame).

3. The frame temples gently touch (or nearly touch) the sides of your head, without any signifi cant pressure or a large gap between the frame and your head.

4. The temples are long enough to extend beyond your ears so the ends can be adjusted to conform to the contour of your head behind your ears for a secure, comfortable fit.

Your eyewear pick-up is scheduled for:

Thank you for choosing

Date ___________________________ at _______ am pm

Optician ____________________________________

• Please check-in using the wall-mounted Optical Self Check-in across from the Optical entrance.

Remember, you can use your prescription more than once!

The Eye Center’s Optical is available for adjustments and repairs at your convenience; call (901) 722-3297 to schedule an eyewear appointment. Call the Optical department at ( 901 ) 722-3297 to schedule your appointment.

5. You should be able to bend forward, look straight down at the fl oor, and shake your head without your glasses slipping or sliding out of position.

6. With high prescriptions, frames should be smaller with round edges for the best fit, vision, cosmetic appearance. The smaller frame will help make the lenses thinner.

Please ask your optician about any of these frame characteristics.

• After checking in, please have a seat in the Optical waiting area next to the Optical Self Check-in, you will be called by an Optical staff member shortly.

• Walk-ins will not be accepted.

• Arriving late for your appointment may delay your pick-up time.

• If you are unable to keep your appointment, contact the Optical department within 24 hours of your appointment at (901) 722-3386.

All repairs, adjustments, eyeglass orders and pick-ups must be scheduled in advance, call (901) 722-3297 to schedule an appointment.

Appointments are available for repairs and adjustments from 9:30 am to 5:30 pm. Walk-ins are not accepted.

How to care for your glasses

• Clean lenses with warm, soapy water and a clean, cotton cloth. Wipe water away gently. All anti-reflective lenses should be cleaned with an antireflective approved cloth and cleaner. Do not clean lenses with rubbing alcohol or household cleaner.

• Never lay your eyeglasses face down or place in your purse or pocket without a case.

• When you are not using your eyeglasses, remember to place them in your case.

Warranties

All frames have a limited warranty that covers a onetime replacement for a $20 processing fee.

A premium anti-reflective coating must be purchased for your lenses to be warrantied with a one-time replacement.

Your new eyewear is not returnable. We do not have a return policy for cosmetic dissatisfaction. Please be sure you like the appearance and fit of your new frames before purchasing. We have a great optical staff to help with your eyewear selection.

90-DAY DOCTOR’S REMAKE WARRANTY

This warranty is provided for patients who need a prescription check within 90 days of original order. You will not be charged for the prescription check, and if your prescription is changed by your doctor, the glasses will be remade at no additional charge.

PROGRESSIVE NON-ADAPT WARRANTY

This warranty is provided for patients who cannot adapt to progressive lenses within 90 days of the original order. Your glasses will be remade with a lined bifocal, lined trifocal or single vision lenses at no additional charge. Your original charge for your progressive will not be refunded.

USING YOUR EXISTING FRAMES

You do have the option of using your own frame when updating your RX. By using your own frame you are releasing our clinics of any liability of frames purchased elsewhere and frames older than 1.5

years. This Disclosure of Liability releases The Eye Center from any responsibility and/or liability for breakage or damage concerning your lenses and/or frames during their adjustment/repair or replacement of lenses.

Fees

100% of all fees are due at purchase.

SPECIAL ORDER FEES

Different sizes and colors of frames may be available; you will be required to pay a special order fee of $20 to order.

If you choose not to keep the frame, you will be required to pay a restocking fee of 25% of the frames retail price. The special order fee is non-refundable. You are required to view the frame for approval before lenses are ordered.

You will receive a text reminder about your pick-up appointment!

The Eye Center’s Optical carries the premier line of Essilor products.

A pick-up appointment will be scheduled at the time of your eyeglasses order. You will receive a text/email reminder about pick-up appointment. Please make sure that we have a correct cell phone/email address on file. If you cannot keep your pick-up appointment, contact the Optical department 24 hours before your appointment at 901-722-3297.

Versant Health/Spectera Benefit Plan

Let our opticians customize the best lens to fit your personal lifestyle.

Please be aware that your lenses are ordered through your insurance’s lab and will take 2 to 4 weeks to return to our office for verification. If no errors are found, you will be notified that glasses are ready for pick up. If errors are found, the eyeglasses have to be returned to the lab to be remade, you will be notified if this occurs. Any remakes or add-ons will need to be sent to your insurance’s lab.

• Your insurance company supplies a non-designer case.

• Frames have a limited one-year warranty.

• Lens warranty must be purchased for your insurance to warranty your lenses.

• An enhanced single vision solution

• Helps defend against eye strain

• Reduces exposure to harmful blue light by at least 20%

• For natural vision without a visible bifocal line

• Sharp vision, even in dim lighting

• Easily shift focus from near to far and all distances in between

• #1 progressive lens brand

• Thinner and lighter lenses for increased comfort

• Slim profile for best cosmetic appearance

• Ideal for moderate to complex proscriptions

• Constantly adjusts to changing light so you always see your best

• Fully clear indoors, darkens outdoors

• Reduces exposure to UV and harmful blue light

• Maximum UV protection for the best vision under the sun

• Eliminates glare for sharp outdoor color perception

• Exceptional scratch resistance and easy to clean

• Superior glare, scratch and smudge protection

• Optimal for night driving and computer use

• Reduces glare and reflections from all directions

EYEZEN™+ SINGLE VISION LENS

VARILUX® PROGRESSIVE LENS

THIN&LITE® LENS

XPERIO UV™ POLARIZED SUN LENS

CRIZAL® NO GLARE COATING