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01823617980|sal es@pr epar edmedi a. co. uk www. pr epar edmedi a. co. uk|25t hMar ch2019

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Tr avelRepubl i chol i daygener at orhel psanat i onofdaydr eami ngbr i t s f i ndt hei rper f ecthol i daydest i nat i on Newr es ear c hhasr ev eal edt hat82% ofbor edBr i t sday dr eam f orupt ohal fofev er y wor k i ngdayandmos tofusi magi nej et t i ngof fonhol i day( 46%) .

Ther es ear c hc onduc t edbyTr av el Republ i cal s or ev eal edt hatasanat i onwear e mos tl i k el yt obef oundday dr eami ngatourdes k sat1 1: 20am andt hatwes pendon av er aget hr eehour sadayday dr eami ngandpl anni ngournex thol i day .So,l ett he Ther es ear c h,c onduc t edbyTr av el Republ i c ,f oundnear l yhal fofhol i dayday dr eamer s hol i daygener at orc omet oy ourr es c uet of i ndt hebes tbeac hhol i dayorc i t ybr eakt o i magi nel y i ngonabeac h( 46%) ,wal k i ngal ongi t( 43%) ,s unbat hi ngbyapool ( 40%) t r av el t oi n2019,goon,gi v ey our s el fabr eakandhav eapl ay !ht t ps : / / www. t r av el r eors i mpl yt ak i ngi nabeaut i f ul v i ew( 36%) .Themos tpopul arhol i daydes t i nat i onst o publ i c . c o. uk / a/ hol i day gener at or es c apet oar et heUSA( 32%) ,f ol l owedbyt heCar i bbean( 29%) ,Spai n( 26%)andI t al y ( 26%) .

Chr i s t i anPool e,Di r ec t oratTr av el Republ i cs ai d:“ Wi t hTr av el Republ i c ’ sbr eadt hof c hoi c e,wek nowc us t omer sc anc r eat et heper f ec thol i dayt owher ev ert hei ri magi naAndwhenBr i t sar enotday dr eami ng,ev enl es st i mei sbei ngs pentonwor k ,asal mos t t i ont ak est hem.OurHol i dayGener at ori sauni quet ool t ohel pc us t omer sex pl or e onequar t erofwor k i ngadul t s( 23%)c onf es st ohav i ngbook edahol i daydur i ngwor k t hewor l dandi dent i f yt hei ri deal des t i nat i on. t i me.

Whet heri ti sr el ax i ngonaqui etbeac hormak i ngas pl as hi napool wi t ht hef ami l y , Wi t ht hi si nmi nd,Tr av el Republ i chasc r eat ed–TheHol i dayGener at or–ani nt er ac bybook i ngear l y ,hol i day mak er sc anc hoos ef r om t hewi des ts el ec t i onofhot el sand t i v et ool t hathel psday dr eamer sex pl or eawor l dofdes t i nat i onsandf i ndt hei rper f ec t des t i nat i ons ,s av i nghundr edsof ft hei r2019hol i day . ” hol i day .

Thef unt ool wi l l gui dey out oades t i nat i ons ui t edt oy ourneeds ,andenc our agey out o ex pl or enewl oc at i onst haty oumaynothav ec ons i der edbef or e;whet hert heyar e c l os ert ohome,s av et hepenni es ,ar ebes tenj oy edwi t hf r i ends ,orwi l l max i mi s er el ax at i ont i me–al l t omak es ur et henex thol i dayy oubooki st heper f ec tonef ory ou.

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Br i t sabandont hr eemi l l i onl i l osaf t erhol i days -Sur v eyf i ndst hat2.

7mi l l i oni nf l at abl esar el ef tathol i daydes t i nat i ons -Abandonedl i l osc oul df or m ani nf l at abl ebr i dgef r om Londont oEgy pt ’ sRedSea c oas t .

-57% s ayt heywon’ tr eus eaf r eel i l opr ov i dedbyt hei rhot el Br i t i s hhol i day mak er sabandonedal mos tt hr eemi l l i onl i l osaf t ert hei rhol i day si n 2018,enought obui l dani nf l at abl ebr i dgef r om Gat wi c kt ot hepopul arr es or tof Hur ghadaonEgy pt ’ sRedSeac oas t .

I nas ur v eyof2, 000peopl ebypac k agehol i days pec i al i s tHol i dayHy per mar k et ( ht t ps : / / www. hol i day hy per mar k et . c o. uk / ) ,25% s ai dt heyl ef tt hei rl i l oatt hehot el att heendoft hei rhol i day ,whi l e9% s ai dt heybi nnedt hei r sbef or eheadi nghome.

Wi t ht heAs s oc i at i onofBr i t i s hTr av el Agent s ’ ( ABTA)l at es tHol i dayHabi t sr epor t s howi ngmor et hanei ghtmi l l i onpac k agehol i day swer et ak enbyBr i t si n2018* , t hef i gur ess ugges tj us tov ert womi l l i onpeopl el ef tt hei rl i l osbehi nd,wi t hmor e t han700, 000t hr owi ngt hei r saway .

Lai dendt oend,t hes el i l oswoul ds t r et c hf oral mos t3, 300mi l es–enought o c r os sEur opeandr eac hEgy pt ’ shol i dayr es or t sont heRedSeai nt henor t hwes t c or nerofAf r i c a.

Andac c or di ngt oHol i dayHy per mar k et ’ spol l ,j us tov eronemi l l i onhol i day mak er s ( 13%)br oughtt hei ri nf l at abl eshome,whi l e4.

3mi l l i ons ai dt hatt heynev erbuya l i l oonhol i day .

Cr ai gDunc an,whol edt her es ear c hf orHol i dayHy per mar k ets ay s :“ Wewer e s hoc k edt odi s c ov erhowmanyl i l osar eabandonedaf t erhol i day s .Rec entc ampai gnshav er ai s edawar enes soft hei mpac tbi l l i onsofbot t l es ,s t r awandc i gar et t ebut t shav eonmar i nel i f e,s onowi t ’ st i mef orBr i t i s hhol i day mak er st ot hi nk aboutt hewas t eofus i ngal i l of orj us tonehol i day .

“ Dur i ngourr es ear c hwes pok et o hot el sandt heydes c r i bedl i l osasan awf ul pr obl em t hati sget t i ngwor s e.

Whenahol i day mak erl eav esal i l o behi ndhot el shav el i t t l ec hoi c ebutt o s t or et hem ors endt hem t ot hel oc al l andf i l l . “ I nours ur v ey ,weas k ed hol i day mak er si ft heywoul dus e f r eel i l osandi nf l at abl espr ov i dedby t hei rhot el ,butas t agger i ng57% s ai dno.Thi smeanst hatev eni fpeopl et hi nkt hei rl ef t behi ndl i l owi l l beus edby s omeoneel s e,t hec hanc esar ei twon’ tasmos thol i day mak er spr ef ert obuyt hei r own. ” “ Br i t i s hhol i day mak er sneedt oc hanget hei rhol i dayhabi t st ot ac k l et hei nf l at abl e mount ai nt hatwer i s kl eav i ngbehi ndi fwedon’ tc hangeourbehav i or . “ Ourmes s agei sdon’ tbuyanewl i l ount i l y ou’ v ec hec k edi ft her ear eanyy ouc an r eus e,anddon’ tabandony ourl i l oatt heendofy ourhol i day–ei t hergi v ei tt oanot herf ami l yorbr i ngi thomet ous eagai n. ” Formor ei nf or mat i on,ht t ps : / / www. hol i day hy per mar k et . c o. uk / hy pe/ near l y 3mi l l i onl i l os dumpedeac hy ear by br i t s abr oad/ Not est oedi t or s :* ABTA’ sHol i dayHabi t sRepor t2018s ay st hat49% ofBr i t i s h peopl et ookapac k agehol i dayi nt hepas t12mont hs .Cur r entUKpopul at i oni s 66.

7m,s o49% i s33m.Bas edonf ourpeopl eperbook i ng,t her ewer e8.

25m pac k agehol i day st ak enov ert hepas t12mont hs .

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Gr eatDaysOut

Host i ngaFami l yFi l m Ni ght atHome Theboom oft hes ur r ounds ound,t hev as tandv i v i dpi c t ur e,t hec ol l ec t i v et hr i l l . . .

Ther ear eheapsoft hi ngst ol ov eaboutgoi ngt ot hec i nema,butwi t ht i c k etpr i c es s k y hi gh,i tc anbeal es s t hanenj oy abl eex per i enc ef ory ourbankbal anc e.Andwi t ha f ami l yi nt ow,i t ’ sanout i ngt hatc anc os tupt o£35.

60at i me–or£55.

60i nI MAX* .

Butwi t hs omanymas s i v ef ami l ymov i esc omi ngoutt hi sy ear ,i t ’ l l behar dt or es i s tt he pul l oft hes es ens at i onal s pec t ac l es .Ther e’ sDumbo,TheLi onKi ng,Al addi n,St ar War sEpi s odeI X,Fr oz en2,T oySt or y4,Av enger s :Endgame,andpl ent ymor ebes i des .( * * r el eas edat esbel ow) Wi t hbi gf i l msl i k et hes egener al l y c omi ngoutj us tt hr eet of i v emont hs l at eronhomev i deos er v i c es–and s mal l erf i l msi namat t erofweek s– i t ’ swel l wor t hs av i ngy ourmoneyand s t ay i ngi ni ns t ead.Foraf ami l yt or ent af i l m athome,i tc os t sj us t£3.

49i n SD/ £4.

49i nHDonMi c r os of t( v i aXbox ) , and£4.

49v i aAppl eTVandAmaz on Pr i me* * * .Wi t haf ewc i nemas t y l e s nac k sandac os yc i nemat i c at mos pher e,y ouc anenj oyawhol e ev eni ngofent er t ai nmentf oraf r ac t i on oft hepr i c e.

T ohel py ouc r eat ey ourex c i t i nghome c i nemani ght s ,l eadi nghi ghs t r eet r et ai l erRober tDy ashasev er y t hi ngy ou c oul das kf or . “ Theex per i enc eofgoi ngt ot hec i nemai swonder f ul butt hehi ghpr i c esc anbev er y pr ohi bi t i v e,es pec i al l yi fy ouhav eaf ami l y .Hos t i ngmov i eni ght sathomec anbes o muc hc heaperi fy oul ov et os eef i l msof t en,andwe’ v egotev er y t hi ngy ouneedt o mak et hathappen, ”s ay sAndr ewGeor gi ou,Rober tDy as ’ Buy i ngManager .“ Wi t ha mi ni pr oj ec t or ,s nugbl ank et s ,apopc or nmak erf orhomemadet r eat s ,andot herf un i t ems ,y ouc anenduphav i ngamor eent er t ai ni ngni ghtathomet oget hert hany ou woul datt hec i nema! ” I fy ouwantt or ec r eat et hebi gs c r een,t heKodakLuma75Por t abl ePoc k etPr oj ec t or ( £179.

99,onl i neonl y )i samus t .I tmays eem ex pens i v eatf i r s tgl anc ebuti t ’ st he equi v al entofj us tf i v es t andar df ami l yt i c k et s–ort hr eei nI MAX–s oi t ’ l l c er t ai nl ypay f ori t s el fi fy oul ov ec i nemagoi ng.I tpr oduc eshi ghqual i t yHDi magi ngwi t ha1.

5W s peak ery eti sc ompac tenought of i ti ny ourbac kpoc k et ,s oy ouc anev ent ak ei twi t h y out of r i ends ’ hous esf ordoubl et hef un.Asf ort hef unc t i onal i t y ,t her ear enoc ompl i c at edbut t onsandmenus c r eens–y ous i mpl ypl ugi nandpl ay .

Andt hent her ear et heal l i mpor t antc i nemas nac k s .Tr yt heGi l es&Pos nerEl ec t r i c Popc or nMak er( £17.

99,onl i neonl y )f orf at f r eepopc or ni nmi nut es–whi c hy ouc an s er v ei ns t ant l yi nt hebowl y oumak ei ti n–andt hi sOr i gi nal Sl us hPuppi eMac hi ne ( £49.

99,onl i neonl y )f orr ec r eat i ngt hataut hent i cc i nemaf eel .Don’ tf or gett heBl ue Ras pber r ySl us hPuppi eSy r up( £4.

99,onl i neonl y )f ort hef amous‘ bl uet ongue’ l ook !

Fors omet hi ngal i t t l emor eex t r av agant ,t hi sSmar tCas c adi ngChoc ol at eFount ai n ( £59.

99,onl i neonl y )wi t ht hes emel t edFi nes tBel gi anMi l kChoc ol at eChi ps-900g ( £12.

99,onl i neonl y )wi l l godownat r eat .Ort r yt hi sAr t es aChees eandChoc ol at e FondueSet( £44.

99,onl i neonl y )i fy ou’ dpr ef ert heopt i onofhav i ngc hees yf ondueas wel l asc hoc ol at e.Per f ec tf ornac hodi ppi ng!

Mak ey ourev eni ngc os i ert hanac i nemat r i pwi t hs nugbl ank et s( £4.

93-£17.

49)and c omf ybeanbagsl i k et hi sKai k ooThi c kKni tLar gePodBeanBag( £46.

99,onl i ne onl y ) .Youc anev enpl ayf ungamest oadds omeex t r aex c i t ement !Youc oul dpr i ntout mov i ebi ngoc ar dsandmar kof fpr ops ,s hot sandc har ac t er sasy ous eet hem whi c h c ank eepy oungmi ndsat t ent i v e.Thi swoul dper f ec tf ork i ds ’ s l eepov er saswel l as f ami l yf i l m ni ght s–es pec i al l yi fy oumak et heSl us hPuppi esandpopc or n.

Wi t ht heex c i t ement ,t hes ound,t hes nac k sandev er y t hi ngel s er ec r eat ed,y ourhome mov i eni ghtc oul deas i l ybemor eent er t ai ni ngt hananev eni ngoutatt hec i nema–not t oment i ont hes av i ngsy ouc oul dmak ei fy ou’ r ef i l mf ans .Andwi t hnot r av el l i ngbac k homei nv ol v ed,y ouc anal l s i mpl yr ol l i nt obedaf t er war ds .

Formor ei nf or mat i onpl eas ev i s i tt heRober tDy aswebs i t eat( ht t p: / / www. r ober t dy as . . c o. uk )

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Ret i r ementLi vi ng

Checki ngYourHear i ngCoul dChangeYourLi f e Mor et han22mi l l i onpeopl ei nt heEUl i v ewi t hunt r eat edhear i ng l os s ,i nc r eas i ngt hei rr i s kofs oc i al i s ol at i on,depr es s i on,c ogni t i v e dec l i neanddement i a.Ot i c ons uppor t sWor l dHear i ngDay2019 i nenc our agi ngusal l t or ec ogni z et hes i gnsofandaddr es shear i ngl os s .

Hear i ngl os si soneoft hemos tpr ev al entc ondi t i onst hataf f ec t s t hewor l d’ spopul at i on,wi t hov er5% hav i ngbeendi agnos ed.

Hear i ngl os st endst obeas l owpr oc es swhi c hc anbeeas i l y mi s s edori gnor ed,c ons equent l yt her ear emanymor epeopl e l i v i ngwi t huni dent i f i edhear i ngl os s .Hav ey ouev erhady our hear i ngt es t ed?Wor l dl eadi nghear i ngai dmanuf ac t ur er ,Ot i c on, of f er saf r eeonl i nehear i ngt es tt haty ouc ant r youther e.

Thi sMar c h,t heannual hear i ngawar enes sdaybyt heWor l d Heal t hOr gani s at i on( WHO) ,ai mst odr awat t ent i ont ot heear l y i dent i f i c at i onandi nt er v ent i onf orhear i ngl os s .Wor l dHear i ngDay 2019,wi t ht hebac k i ngofc ompani ess uc hasOt i c on,wi l l enc our ageusal l t opr ac t i c es af el i s t eni ngandt oc hec kourhear i ngt o t ak et hef i r s ti mpor t ants t epst owar dsaddr es s i nghear i ngl os s .

Unt r eat edhear i ngl os sc os t s180bi l l i onEur osi nEur opeeac h y ear .Anews c i ent i f i cr epor tdoc ument st hatar oundt wot hi r dof peopl ewi t hahear i ngl os sdonotus ehear i ngai ds ,r es ul t i ngi n l owerqual i t yofl i f eandhi gherunempl oy ment ,andc ons equent l y ahi ghc os tt os oc i et y .

“ Peopl edon’ thes i t at et ohav eaney et es tbutwheni tc omest o t hei rhear i ng,peopl ear eof t enr el uc t antt ogett es t ed, ”s ay s ThomasBehr ens ,Chi efAudi ol ogi s t ,Ot i c on.“ Manyc ommons i de ef f ec t sofunt r eat edhear i ngl os sar ehar dt opi nt oas pec i f i c c aus ewhi c hi swhyt heyar eeas i l ymi s s edasas i gnofhear i ng di f f i c ul t i es ,andt her ef or edonots purpeopl et oc hec kt hei rhear i ng.Howev er ,r ec ents t udi eshav et i eds oc i al i s ol at i on,depr es s i onandc ogni t i v edec l i ne,i nc l udi ngt heear l yons etofdement i a, t ot heef f ec t sofs oc i al wi t hdr awal asar es ul tofunt r eat edhear i ng l os s .

Get t i ngourhear i ngc hec k edev er ynowandt henc oul ddec r eas e t her i s kofpot ent i al ef f ec t sonheal t handwel l bei ngt hatc oul d ar i s ef r om notaddr es s i ngahear i ngl os s . ” 5s i gnst haty ouc oul dhav eahear i ngl os s Her ear eaf ewt el l t al es i gnst hatOt i c onhasputt oget hert ohel p y our ec ogni z ewhet hery ourhear i ngabi l i t ymaybedet er i or at i ng: •Doy ouof t enhav et ot ur nupt hev ol umeony ourTV,r adi oor phone/doot her sc ommentt haty ouhav et hes edev i c est oo l oud?

•Dof r i ends ,f ami l ymember sandc ol l eaguesc ompl ai nt hatt hey hav et or epeatwhatt heys ayt oy ou?

•Doy ous t r uggl et of oc usonpeopl es peak i ngatwor k ,s c hool or s oc i al ev ent s ?May bey ouf i ndc onv er s at i onsi nr es t aur ant sor c r owdedpl ac esdi f f i c ul t ?

•Doy ouhav et ol ookatpeopl e’ sf ac eorl i psi nor dert obeabl e t ounder s t andwhatt heyar es ay i ng?

•Hav ey ounot i c edt hatev er y days ounds ,s uc hasbi r ds t weet i ng,f oot s t eps ,c r i c k et sort hec l oc kt i c kar egoneorl es s not i c eabl e?

I fy ourans wert oanyoft heabov ei sy es ,t es ty ourownhear i ng f orf r ee,now.Youc anal s ov i s i tal oc al hear i ngc ar epr of es s i onal , manyofwhi c hof f erf r eehear i ngt es t s .Ear l ydet ec t i onc oul dhel p pr ev entf ur t herc ondi t i ons .

Li f ec hangi nghear i ngai dwi t hgr oundbr eak i ngaudi ol ogyt ec hnol ogy I fy ouf i ndy our s el fdi agnos edwi t hahear i ngl os s ,t heny ouhav e af ant as t i cc hoi c eofhear i ngai dsav ai l abl et oy ou.Ther ec ent l y l aunc hedOt i c onOpn™ Si sagoodex ampl eofal i f ec hangi ng hear i ngai d,of f er i ngus er s ;gr oundbr eak i ngaudi ol ogyt ec hnol ogi est ohel ps uppor tt hebr ai ni nnoi s yenv i r onment sandc onnec t i v i t yt ot hei nt er netandev er ydaydev i c ess uc hass mar t phones .

Pl us ,i tc omesi nav ar i et yofs t y l est os ui tv ar y i ngpr ef er enc es , i nc l udi ngahi ghl ydi s c r eeti nv i s i bl es t y l e.

Formor ei nf or mat i ononOt i c onv i s i t :www. ot i c on. gl obal .

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01823618701 wayne@pr epar edmedi a. co. uk www. pr epar edmedi a. co. uk 22ndMar ch2019

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Cat er i ng&Hospi t al i t y

Fr om appr ent i cet of ul lt i meempl oyee:anot her appr ent i ceshi psuccessst ory Ashf or ds' appr ent i ceRossCobl eyhassuccessf ul l y compl et edhi sLevel3I nf r ast r uct ur eTechni ci anAppr ent i ceshi pf ol l owi ngt woyear sofst udyandon t hej obl ear ni ng.

Rossj oi nedAshf or ds asaFaci l i t i es Assi st antbef or e t r ansf er r i ngt ot heI T depar t mentwher ehe beganhi s appr ent i ceshi p.

Wor ki ngcl osel ywi t ht hesyst emst eam,Ross hel pedt omanaget hemul t i pl esyst emsused acr osst hebusi ness,aswel lasassi st i ngwi t hI T secur i t ymai nt enance.

Whenaskedabouthi sappr ent i ceshi pexper i ence, Rosscomment ed:

" Icamet oAshf or dswi t hwhatwasessent i al l ya bl anksl at eaf t erst udyi ngI Tonl yupt oGSCEl evel .

Si ncet hen,I ' vegai nedsomuchknowl edget hanks t obot hmyst udi esandl ear ni ngt hr ought hedayt o dayt asksI ' vebeengi veni nmyr ol e.Inowhavet he conf i dencet owor ki ndependent l yandI ' mt r ust edt o dealwi t hquer i est hatcomei nwi t houtsuper vi si on.

Doi nganappr ent i ceshi pwasdef i ni t el yt her i ghtdeci si onf ormeasi thaspr ovi dedaf ast t r ackr out et o wher eIwantt obe-wor ki ngi nasyst emsr ol easa memberofagr eatI Tt eam. " Fol l owi ngt hesuccessf ulcompl et i onofhi sappr ent i ceshi p,Rossi snowaf ul l yf l edgedI TSyst emsAdmi ni st r at or ,t aki ngont hef or merr ol eofhi ssuper vi sorf ol l owi ngapr omot i onwi t hi nt het eam.

Ashf or ds’ I TManagerPet eJonescomment ed: " Rossj oi nedusf r om acompl et el ynonI Tr ol ewi t hi n t hef i r m andi nst ant l yst ar t edmaki ngani mpacton t het eam.Hi swi l l i ngnesst ol ear nandt hespeedat whi chhecoul dappl yt heknowl edgegai nedf r om hi s appr ent i ceshi pt ohi sever ydaywor kl oadwasar eal asset .

Wheni tcamet oRossqual i f yi ng,t her ewasnever anydoubtaboutwhet herwewoul dt akehi m on.He i saver ywel l l i kedandr espect edmemberoft he t eam andwel ookf or war dt owor ki ngwi t hhi m ashe pr ogr esseshi scar eerwi t hAshf or ds. " Twel veot herappr ent i cesar ecur r ent l ycompl et i ng t hei rqual i f i cat i onsacr ossvar i ousdepar t ment si n t hebusi nesswhi chwi l lnodoubtl eadt osi mi l arsuccessst or i esi nt hef ut ur e.

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Somer set

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Devon

Recr ui t ercal l sf oraggr essi veat t ackonNHS st af f i ng st r at egyf ol l owi ngt hi nkt ankf i ndi ngs Fol l owi ngt hepubl i c at i onofar epor tf r om l eadi ngt hi nk t ank sThe Ki ng’ sFund,Nuf f i el dTr us tandHeal t hFoundat i on-whi c hf i nds t hatNHSwor k f or c es hor t agesar ehav i ngadi r ec ti mpac tonpat i ent c ar eands t af fex per i enc e-s pec i al i s tr ec r ui t er , Heal t hi erRec r ui t ment ,haswar nedt hatt heheal t hs er v i c emus taggr es s i v el yat t ac k i t swor k f or c ei s s uesorr i s kf ai l i ngt hepat i ent si ts er v es .

Cur r entf i gur ess ugges tt hatmor et han30, 000ex t r anur s esand al mos t3, 000GPsar ec ur r ent l yneeded.Howev er ,t hepaperwar ns t hatt hi swi l l r i s et onear l y70, 000nur s esandmor et han7, 000GPs wi t hi nf i v ey ear si fs uf f i c i entac t i oni s n’ tt ak en.

s ugges t i ons .Buti nt hemeant i me,i ti sc r uc i al t hatTr us t sc onc ent r at eef f or t sonac t i onst hatwi l l hav eani mmedi at ei mpac tonwor k f or c epr oduc t i v i t y . “ Wes pec i f i c al l ys uppor tt her ec ommendat i ont hatNHSEngl and mus tmak et heNHSa‘ bet t erpl ac et owor kandbui l dac ar eer ’ and al s oec hoadv i c et hatwor k f or c epl anni ngi sk eyt os uc c es s .

“ Wi t hnear l yat hi r dofqual i f i ednur s i ng,mi dwi f er yandheal t hv i s i t i ngs t af fex pec t edt or et i r ei nt henex t10y ear s ,andt hepr opor t i on ofGPswhohav et ak env ol unt ar year l yr et i r ementdoubl i ngs i nc e 201 1,boos t i ngr et ent i oni sourf i r s tl i neofdef enc eagai ns taf ut ur e k i l l sc r i s i s .Ov er r el i anc eont empor ar ywor k f or c esc ont i nuest o Mi c hael J ohns onEl l i s ,Managi ngDi r ec t oratHeal t hi erRec r ui t ment , s hav eanegat i v ei mpac tonbot ht heex per i enc esofs ubs t ant i at e c omment s : s t af fandc ont i nui t yofc ar e–andt hi si ss omet hi ngwhi c hmus tbe addr es s edaggr es s i v el y . “ Wewhol ehear t edl yagr eewi t ht her epor t ’ sf i ndi ngst hats t af f i ngi s a‘ mak eor br eaki s s ue’ f ort heNHSandt hatur gentac t i oni s “ Thr oughpr oac t i v el ywor k i ngt oi mpr ov eempl oy eeengagement , needednow:t her ei snoques t i ont hatac c es st ot al enti sas i gni f i s eek i ngper manentempl oy eesr at hert hanr el y i ngonagenc ys t af f c antbar r i ert ot hef ut ur es us t ai nabi l i t yoft heheal t hs er v i c e.Howoy i ngex i s t i ngwor k f or c esi namor eef f i c i entway ,Tr us t s ev er ,headl i nest hatpr oc l ai mt hatt heNHShas' noc hanc e’ oft r ai n- anddepl anwor kt omi t i gat eagai ns tt hec r i s i ss i t uat i ont hatt hi sr epor t i ngenoughs t af ft omeetf ut ur edemandar emi s l eadi ngandunhel p- c f or ec as t s . ” f ul . “ Rec ommendat i onsout l i nedi nt hepaper ,s uc hast hei nt r oduc t i on ofc os t of l i v i nggr ant sf ors t udentnur s es ,ar es ens i bl e

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LocalBusi ness

Commer ci alDi sput esar ecost i ngsmal lbusi nesses£11.

6bi l l i on peryear ,new r esear chshows •I nt heUKt her ear e5.

7mi l l i onsmal lent er pr i ses.

•70% oft hesesmal lent er pr i sesar ef aci nghef t yl egalbi l l sduet ocommer ci aldi sput es.

•Opt i ngt ouseCI Ar b,awor l dwi der ecogni seddi sput er esol ut i onser vi ce wi l lhel ppr eventsmal lbusi nessf r om cost l yl egalbi l l s.

Commer ci aldi sput esar er epor t edl ycost i ngsmal lbusi nessesupt o £1 1.

6bnayeari nl i t i gat i onf ees,t heFeder at i onofSmal lBusi nesseshas r epor t ed.Thesehef t ycost sar esai dt ohaveaf f ect ed70% ofSME’ sbet ween2010and2015.Wi t h5.

7mi l l i onsmal lt omedi um ent er pr i ses( or SMEs)oper at i ngi nt heUKi n2018,t hatequat est oapot ent i alof3.

9mi l l i onbusi nessesf aci ngsomeki ndofdi sput el astyear .Abr andnewst udy askedSMEowner saboutt hei rexper i enceswi t hl egalact i on,i nwhi ch t woi nf i ve( 40%)r espondent ssai dt heyhavehadt oescal at ei ssuest o t akel egalact i onagai nstot herpar t i es.Justunderat hi r d( 29%)sai dt hat ot herpar t i eshavet akenl egalact i onagai nstt hem.Mostcommonl yescal at edar el at epaymentdi sput es,i nwhi chcour ti sassumedt obet heonl y meansofr esol vi ngt hesei ssues.TheBusi nessAr bi t r at i onSchemeby t heCI Ar bof f er sanal t er nat i vet ot hesecost l y ,andof t enunnecessar y l egalpr oceedi ngs.Thescheme’ sr ul esensur et hatt hef i xedpr i ceof £1, 250( pl usVAT)i ncl udest heappoi nt mentandpr oceedi ngsoft hear bi t r at or ,aswel laspr omi si ngal egal l ybi ndi ngAwar dwi t hi n3mont hs.

Thi snewst udyhasal sof oundt hatbet weent hehef t ypr i cet ag,andt he hi ghl i kel i hoodofl i t i gat i on,di sput esar eofser i ousconcer nt oSMEs. Whenasked“ Whati ssuesdoyouf aceatwor korper sonal l y?”Onei n

f i ve( 20%)SMEowner sandMD’ sadmi t t ed t hatt heywor r yaboutf aci ngl egalact i onand vi ewi tasaser i ousi ssuef ort hei rcompany .

Whi l eonei nf i ve( 20%)speci f i edt hatl egal act i onwasaconcer n,t wot hi r ds( 66%)of r espondent ssai dt hatt heyar egener al l y wor r i edaboutt hei ncr easi ngcostofdoi ng busi ness,whi chof t eni nvol vesnegot i at i ng andr esol vi ngdi sput es.I ti snosur pr i set hat t hesei ssuesar ewor r yi ngbusi nessowner s, especi al l ygi vent hatst at i st i csshowt hat ei ghti nt en( 80%)compani eswi l lf ai ldur i ng t hei rf i r styear ,asi si ndi cat edbydat at aken f r om CompanyHouse.Manyoft hese busi nessesar eunawar eofhowmucht hey coul dsavebyusi ngt heDi sput e Appoi nt mentSer vi ceof f er edbyt heCI Ar b atht t ps: / / www. ci ar b. or g/ das/ .Theser vi cei ncl udesl i ghtt ouchadmi ni st r at i onandsuppor t ,aswel lasadvi cef r om t hehugepoolofCI Ar bmember s t oachi ever esol ut i onwi t hi n90daysf or£1, 250( pl usVAT) .

Aswel lasl ooki ngi nt ot hei ssuesofconcer nt oSMEs,t hest udyal so pr obedbusi nessowner sont hei rat t i t udest owar dsdi sput esandl egal act i on.Unsur pr i si ngl y ,t hemaj or i t yofr espondent ssai dt heyar ekeent o avoi dl egalact i on,wi t hmor et hanf ouroutoff i ve( 86%)sayi ngt hatt hey act i vel yseekt or esol vedi sput esbef or et heyr eacht hel i t i gat i onst ages.

Despi t et hi svi ewofdi sput eavoi danceandear l yr esol ut i onasdesi r abl e, t hel evelofknowl edgesur r oundi nghowt onegot i at edi sput eswi t houtl i t i gat i oni sshocki ngl yl i mi t ed.Whenaskedabouthowt heywoul dchooset o dealwi t hdi sput es,hal f( 50%)ofr espondent sadmi t t edt onotknowi ng aboutal t er nat i vedi sput er esol ut i on( ADR) ,ort hepr act i cesi tr ef er st o.

Despi t emanySME’ sadmi t t i ngt hatt hei rknowl edgeofnegot i at i ngand medi at i ngdi sput esi ssomewhatl acki ng,manydi dsayt heyar ekeenf or t hei rent er pr i sest odevel opt hi sski l l .Tr ai ni ngi nt er nalst af fi ndi sput enegot i at i onandmedi at i ont echni quescanbemuchmor ecost ef f ect i veand t i mesavi ngt hanpr ot r act edl i t i gat i on,andmanybusi nessowner sseem t o agr ee.Thr eei nf i ve( 60%)oft her espondent st ot henewst udysai dt hat t heywoul dbei nt er est edi nt r ai ni ngi nt hesear easandl ear ni ngt het echni quest hatcoul dassi stt hem.Whenquest i onedont hei rwi l l i ngnesst o spendmoneyont hi st r ai ni ng,SMEowner swer ewi l l i ngt opayup£645on aver age.Theywer eal sowi l l i ngt odedi cat et i met ot hi st r ai ni ng,wi t hover at hi r d( 36%)sayi ngt heyt hi nkt heappr opr i at et i met ospendwoul dbea f ul ldaysemi narr at hert hanahal fday .

Thel ackofknowl edgesur r oundi ngdi sput eavoi danceandr esol ut i on doesnotj ustext endt ot heabi l i t yofsmal lbusi nessest onegot i at ef or t hemsel ves.Ther ei sal soadi st i nctl ackofawar enessoft her epr esent at i ont hati savai l abl e,eveni nnonl egaldi sput es.TheCI Ar bi sawor l dwi de r ecogni seddi sput er esol ut i onser vi cet hatof f er sacompl et er angeofal t er nat i vedi sput er esol ut i onmet hodst or esol vedi sput es,wi t h16, 000 member swhof or m awi der angeofqual i f i edandexper i encedpr of essi on al s.Ensur i ngt hatt hef ol l owi ngwor di ngi si ncl udedi nt ot hecont r actwi l l al l owt heCI Ar bt ohel pt heCMEswi t hput t i ngappr opr i at ear r angement s i npl ace:Anydi sput e,cont r over sy ,orcl ai m ar i si ngoutofori nconnect i on wi t ht hi scont r act ,ort hebr each,t er mi nat i onorval i di t yt her eof ,shal lbe submi t t edt ot heChar t er edI nst i t ut eofAr bi t r at or s( CI Ar b)andset t l edby f i nalandbi ndi ngar bi t r at i oni naccor dancewi t ht heRul esofTheBusi ness Ar bi t r at i onScheme.Judgementonanyawar di ssuedundert hi spr ovi si on maybeent er edbyanycour tofcompet entj ur i sdi ct i on.

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