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Publ i cSec t or

I ss156

Apubl i c at i onbyPr epar edMedi aLt d f aye@pr epar edmedi a. co. uk

01823617990

www. pr epar edmedi a. co. uk

TODAY

6t hJul y2018

CHAR I TIS &THI E RD S E CT OR!

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Heal t hEducat i on

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Heal t hEducat i on

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Heal t hcar e&Nur si ng

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I CUNur si ng

Par t meandf ul lmer ol esavai l abl e. Pl eas eemai lyourr es umet o: t r i s h. c our t ney@beac onhos pi t al . i ephone012936094 orvi s i tbeac onhos pi t al . i e/ c ar eer s

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LocalGover nment

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Nat i onalHeal t h&Wel l bei ngCampai gn

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I t ’ st i met omakeyourmove Ac t i veWel l bei ngWeek Monday2J ul y–Fr i day6J ul y2018 Awel l r oundedhea l t ha ndwel l bei ngpol i c ys houl da i mt o enc our a gea c t i v el i f es t y l es ; a s s i s templ oy eest os t r i k ea hea l t hywor kl i f eba l a nc e; s uppor tpeopl et oa c hi ev et hei r per s ona l goa l s ; pr ov i denet wor k i nga ndt ea mbui l di ng oppor t uni t i es ; a ndi mpr ov ewor k pl a c emor a l ea nd per f or ma nc e . Ac c or di ngt ot heWor kF ounda t i on, ea c hy ea rBr i t i s h wor k er sha v e15mi l l i onda y soff*duet os t r es s , depr es s i on a nda nx i et y , c os t i nga nes t i ma t ed£70bi l l i onea c hy ea r . Howev er , mus c ul os k el et a l hea l t hi sa l s ooneoft hema j or c ondi t i onsa ffec t i ngBr i t i s hwor k er swi t h23%ofa l l l os tda y s c a us edbyba c k , nec ka ndmus c l epa i n. Regul a rphy s i c a l a c t i v i t yha sbeenpr ov ent or educ et her i s k ofc ont r a c t i ngs omei l l nes s es , l i k ehea r tdi s ea s ea ndt y pe2 di a bet es . Wenowk nowt ha tt a k i ngpa r ti nphy s i c a l a c t i v i t y a l s ohel pst oi mpr ov eourgener a l wel l bei ng. T heNHS gui del i nesr ec ommendt ha ta dul t sbet ween19a nd64y ea r s ofa ges houl ddoa tl ea s t150mi nut esofmoder a t ea er obi c e x er c i s eev er yweek , l i k ebr i s kwa l k i ngorc y c l i ng. T oi mpr ov et hehea l t ha ndenc our a gemor ea c t i v el i f es t y l e c hoi c esf orempl oy eesi nt hepubl i cs ec t or , CS S CS por t s& L ei s ur eha sc ol l a bor a t edwi t hCSE mpl oy eePol i c y( CS E P) t o l a unc hana t i onwi deAc t i v eWel l bei ngWeekwhi c hwi l l t a k e pl a c ebet weenMonda y2J ul ya ndF r i da y6J ul y2018. Ac t i v eWel l bei ngWeeki nc l udesas er i esofi ni t i a t i v es des i gneds pec ic a l l yt ohel pt het hous a ndsofpubl i cs ec t or empl oy eesa c r os st heUKt obemor ea c t i v ea nda ffec t pos i t i v ec ha ngesi nt hei rphy s i c a l a ndment a l wel l bei ng.

We ’ r eenc our a gi nga l l publ i cs ec t orempl oy eest ot a k epa r ti n ana t i onwi dema k eapl edgec a mpa i gn, wher ei ndi v i dua l s c a nma k eper s ona l pl edgesonhowt heyi nt endt obemor e a c t i v e .T her ea r el oa dsoff a nt a s t i cpr i z est owi ni nc l udi ng s pada y s , pa mperpa c k sa nda£2, 500hol i da yv ouc her . F orf una ndi ns pi r i ngwa y st ogety ourc ol l ea guesi nv ol v ed, t her ea r epl ent yofi dea sonl i nea ta c t i v ewel l bei ng. me . uk wher ey ou’ l lnds ugges t i onsf orc ompet i t i v et a s k sl i k es t ep c ountorr owi ngc ha l l enges , ors i mpl ei dea st oi nc or por a t e mov ementi ny ourda yl i k el unc ht i mewa l k sornoc ha i r pol i c i esf ormeet i ngs .

Geti nvol ved T her ea r eaf ewwa y st ha ti ndi v i dua l s , t ea ml ea der s a ndma na gementc a ngeti nv ol v eda ndi ns pi r e ot her sdur i ngAc t i v eWel l bei ngWeek . •Ma k eapl edgea bouthowy oui nt endt ogetmor e a c t i v e •Downl oa dpos t er sa ndot hers uppor tma t er i a l t o hel pdr um ups uppor t •S ha r ey ouri nv ol v ementi nAc t i v eWel l bei ngWeek ons oc i a l medi a , us i ngt heha s ht a g # Ac t i v eWel l bei ngWeek F orf ul l det a i l sa ndt oma k eapl edge , v i s i t ac t i vewel l bei ng. me. uk. F ormor ei nf or ma t i ononCS S Cort oj oi n, v i s i t c s s c . c o. uk

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Cal lcent r esmustf i nd‘ sweetspot ’ bet weent echnol ogyandt hehuman t ouch,accor di ngt or esear chl aunched atPubl i cSect orShow 2018 · Near l yni nei n10( 88%)mai nt ai nt he i mpor t anceofspeaki ngt oaper sonwhen cont act i ngacal lcent r e · Yet ,r esear chr eveal scust omer di ssat i sf act i onwhenanagenti sr eached, wi t hhal f( 50%)cl ai mi ngt hei rcal l sar e mi sunder st ood · Thr eei nf i ve( 67%)ar ewi l l i ngt ouse di gi t alr out esasacal lcent r eal t er nat i ve Newr esear chf r om Shar edSer vi cesConnect ed Lt d( SSCL)hasf oundt hat‘ humant ouch’ r emai nscr uci alt odel i ver i ngsat i sf act i ont o cont actcent r ecust omer s,wi t hni neoutof10 ( 88%)sayi ngi ti si mpor t antt ohearahuman voi ceatt heot herendoft hel i ne. However ,t heYouGovr esear ch,commi ssi oned bySSCLandl aunchedatt hePubl i cSect or Show2018,i sconsi st entacr ossal lagegr oups, onl ydr oppi ngt of ouroutoff i ve( 78%)among 1824yearol ds,demonst r at i ngt heendui ng poweroft hehumant ouchi ncust omerser vi ce. ForCar lJohnson,Di r ect orofCont actCent r e Ser vi cesatSSCL,t hef i ndi ngsr ei nf or ce SSCL’ sbusi nessst r at egyr oot edi n st r engt heni ngbot ht hedi gi t alandhuman ser vi ceavai l abl ef r om cont actcent r es.

www. SSCL. com

Speaki ngatt hePubl i cSect orShow2018,he sai d:“ AtSSCLweknowt hatcust omer expect at i onsf r om cont actcent r esar e gr owi ng,andasar esul t ,cont actcent r esar e becomi ngmor eandmor ecompl ex. “ AtSSCL,wehandl et womi l l i oncal l sand over200, 000emai l seachyear .Butdespi t e t heenor mousscal eofourdayt odaywor k, we’ r econst ant l yst r i vi ngt oachi eveabal ance bet weencr eat i ngef f i ci enci esandpr ovi di nga t ai l or ed,per sonalandhi ghqual i t yser vi cet o t hepubl i cwhor el yonus. “ I t ’ saboutf i ndi ngt he‘ sweetspot ’ bet ween aut omat i onandhumani nt er act i on. I nvest menti nadvanci ngaut omat i oni skey ,so t hatdayt odayi ssuescanbehandl edby t echnol ogi calsol ut i onswhi l ecompl ex pr obl emscanbegi vent heper sonal ,human ser vi cet heydeser ve. ” SSCL’ sappr oachi ncl udes‘ I nt el l i gentI VRs’ whi chhel pqui ckl yandef f i ci ent l yr out e cust omercal l st ot hecor r ectdepar t ment ,a ‘ Cust omerHub’ whi chpr ovi desasel f ser vi ce met hodf orcust omer st or esol vet hei rown quer i esandanewchannelst r at egywhi ch al l owsgr eat erdi ver si t yofmet hodsf or cont act i ngr epr esent at i ves,i ncl udi ngonl i ne chat . Takent oget her ,t hesei mpr ovement spr omi se t or esol vesi mpl equer i est hr oughqui ckand ef f ect i veaut omat edmet hods,andhavesof ar savedover£100mi l l i onf ort heUKt axpayer .

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Char i t yLeader shi p

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Char i t y&Thi r dSect or

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Char i t y&Thi r dSect or

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Envi r onment alOppor t uni t i es

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I t ’ sal l‘ pawsi t i ve’ !Pet sr eal l yDO makeus happi eraccor di ngt or esear ch Ast udyofUKpetowner s*commi ssi onedbyr awandnat ur alf oodexper t s,Nat ur esMenuhasr eveal edt hatmor et hanf ourf i f t hs( 83%)t hi nk t hathavi ngapetr eal l ydoesi mpr oveourgener alwel l bei ng.

Apoochcanal sobegoodf orourheal t hasonei nt hr eeofus( 33%) admi tt hatourf ur r yf r i endsencour ageust ogooutf orawal kand enj oyt hegr eatout door s.

Dogscomeoutont opast hebestcr eat ur et omakeusf eelt hehappi est ( 47%) ,f ol l owedbyourf el i nef r i ends( 24%.Pet sal sot oppedt heboar d f ormaki ngmenf eelconsi st ent l yhappy( 43%) ,f ol l owedbyf ami l y( 42%) , f r i ends( 12%)andot her( 3%) .

Wi t h12mi l l i onUKhousehol dsowni ngapet * * ,her ear et het opf i ve r easonswhywedeci det ogetapeti nt hef i r stpl ace: 1.I ’ vej ustal wayshadapetandcan’ ti magi nenothavi ngone–45% 2.Thecompani onshi pandl ovet hatt heygi ve–42% 3.Mychi l dr enorf ami l ywant edone–Igavei n!–31% 4.Iwant edt or escueonef r om al ocalcent r e–19% 5.Thesecur i t yandsuppor tt heypr ovi de–19%

I fwe’ vehadabaddayatwor k,spendi ngt i mewi t hyourdogorcatcan i nst ant l ysoot heusandr educeanxi et yl evel swi t hnear l y60% ofusbel i evi ngt hatt heycanmakeusf eelmor er el axed,andl essst r essed. Ot herwayst heyposi t i vel yi mpactourheal t handhappi nessi ncl udet hei r uncondi t i onall oveandt hef actt hatt heyar eal wayshappyt oseeus ( 54%) ,t hei rcuddl i nessandenj oymentt heypr ovi deout si deofwor k ( 43%) ,andt hesenseofpur poseandsel f wor t ht heygi veus( 34%) .

Cl ai r eMi l l er ,HeadVetatNat ur esMenu,sai d:“ I t ’ swi del yknownt hat ani mal sdowonder sf orouremot i onalandphysi calheal t h,soi t ’ s gr eatt oseet hatasanat i onwer eal l ydobel i evet hatt heyar egr eat f orourover al lhappi ness.Whi l stpet scanhel pt oboostourmood,of cour se,weal soneedt oensur et hatt heyar ehappyt oo.Adi ett hat ’ s hi ghi nnut r i t i onalval ueandi sbal anced,combi nedwi t hpl ent yofexer ci sewi l lensur et hatt heyt hr i ve. “ Lookoutf orawaggi ngt ai li nr esponset ohumancont actf r om your poochoraki t t yset t l i ngonyourl ap.Thesear ecl eari ndi cat i onst hat youmakeyourpetashappyast heymakeyou! ” Nat ur esMenupetf oodi spackedwi t hr eal ,humangr ademeatand per f ect l ybal ancedt omeetyourpet ' snut r i t i onalneeds.I t svetappr ovedcompl et emeal sar ef r eeofaddedsugar sandf l avourenhancer sandcont ai nabsol ut el ynof i l l er s,meatmeal sormeatder i vat i ves.

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Ar t s&Her i t age

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TheNHS at70:t hef acesoft oday’ sNat i onal Heal t hServi ce Remedi um Par t ner s-ac ons ul t anc ywhi c hs pec i al i s esi nhel pi ng ov er s easdoc t or sr el oc at eandc ont i nuet hei rpr of es s i onal dev el opmenti nUKhos pi t al s–i sc el ebr at i ngt he70t hanni v er s ar yof t heNHSbys har i ngt hei magesof70oft he600+per manent doc t or si thaspl ac ed,eac hofwhom hav epl ay edav i t al r ol ei n s uppor t i ngt heheal t hs er v i c eoft oday .

“ T odaymar k sani nc r edi bl yex c i t i ngmi l es t onef ort heNHS,t he pat i ent si ts er v esandt het al ent edi ndi v i dual st hatmak eupi t s wor k f or c e.Andwhi l ei twoul dber emi s st os ugges tt hatt hi sgr eat Br i t i s hi ns t i t ut i oni snotwi t houti t sc hal l enges ,wear et ak i ngt hi s oppor t uni t yt oc el ebr at et hev i t al c ont r i but i ont hatov er s easdoc t or shav epl ay edi ns hapi ngt oday ’ swor k f or c e.

Comment i ng,Co-Founder sofRemedi um Par t ner sPhi l i p Br aham andDav i dGr eens ai d:

“ TheNHShasl ongr el i edont hek nowl edgeandex per t i s eoft hi s r i c ht al entpool ,manyofwhom r el oc at et hei rent i r ef ami l i esand l i v eswhent heys t ar twor ki nt heUK.Si nc eouri nc ept i oni n2013, wehav epl ac edov er600per manentdoc t or si nt ohos pi t al sf r om ar angeofc ount r i es–i nc l udi ngI ndi a,Dubai ,Tr i ni dad&T obago, Ni ger i a,t hePhi l i ppi nesandSi ngapor e–andhav es een f i r s t handt hev i t al c ont r i but i ont heymak et ot heNHS.Notonl y dot hes edoc t or sbr i ngamuc hwi derr angeofs k i l l s ,k nowl edge andpr of es s i onal ex per i enc esgl eanedf r om t hei rhomenat i ons , butt heyal s ohel pTr us t sal l ev i at eongoi ngt al ents hor t agesand s av ehugeamount sont hei ragenc yl oc um s pend. “ Whi l et hef ut ur eoft heNHSi sunpr edi c t abl e,onet hi ngi sf or s ur e:ov er s easdoc t or swi l l c ont i nuet opr ov i deTr us t sandt hei r pat i ent swi t hf i r s tc l as ss k i l l sandc ont i nui t yofc ar e-s omet hi ng wes houl dal l bec el ebr at i ngont hi smoment ousday . ”

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Pst 156 by PREPARED MEDIA - Issuu