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01823617980 a c c ount s @pr e pa r e dme di a . c o. uk www. pr epa r edmedi a . c o. uk

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14t hAug us t2017

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Cheshi r e

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Hel pi ngCont actCent r esBecomeMor eVal uedAsset s,t hel at est bl ogf r om Puzzel Cont actcent r esandt hosei nt hem wor khar d.I nf actt heyar eobsessi ve aboutef f i ci encyandr educedcostt oser ve.That ’ st hepr obl em –t oomuch at t ent i onont hewr ongt hi ng.

Thati samuchmor eusef ulr ol et opl ayandt her ef or et r ansf or mscont actcent r ebr aggi ngr i ght si nt er msofi nvest mentandi nf l uence.

Whi l econt actcent r esr emai ncont entt oactasadust panandbr usht ot he r estoft heor gani sat i on,t heywi l lal waysbeunderappr eci at edandunnot i cedf orwhatcoul dbeaf argr eat ercont r i but i ont obr andr eput at i onand cor por at eef f ect i veness.Thepoi nti smi ssedwhencont actcent r esr emai n separ at edf r om t her estoft hebusi ness.Except ,ofcour se,f ort henecessar ypi ngpongbet weenf r ontandmi ddl eof f i cet eamst or esol vesacust omeri ssue.I nst eadcont actcent r esshoul dbehousedatt hecent r eoft hi ngs.

Ofcour set hi sdoesnothappenbychance.I nf acti ti sawhol el otmor e wor k.Butnotnecessar i l yr equi r i ngawhol el otmor er esour ce.Thi ski nd ofact i vi t yr eal l ycanbecomeasel f f undedt r ansf or mat i onasser vi ce demandr educesandcust omerj our neysbecomeopt i mi sedandbet t er al i gnedwi t hcust omerexpect at i on.

Whyt hesuddenaspi r at i on?

Cust omerser vi cehasauni queper spect i ve.Mar ket i nghol dsonesi ded conver sat i ons.Sal est el last or yofhowi tmi ghtbe.Cust omerser vi cehear s t hest or yofhowi tact ual l yt ur nedout .I not herwor ds,cust omerser vi ce hear st heexam r esul t sbef or et her estoft hecl ass.

Seeni nt hi sl i ght ,t hecont actcent r ehol dsani ncr edi bl yi mpor t antsour ceof f eedbackf ort her estoft heor gani sat i ont ol ear nf r om.Pr et t ymuchever yt hi ngt hatdoesanddoesnotwor kacr ossal lcust omerj our neysget sdi scussedoveracal l ,awebchat ,aTwi t t ersessi onormessagi ngexchange.

Whatdoest hecont actcent r edowi t hi t ?Mar ki tasacer t ai nt ypeofenqui r y andmoveont ot henextone!Thi si sacr i mi nalwast eofi nsi ghtt hatcoul d bedr i vi ngt her estoft heor gani sat i ononwar dsandupwar ds.Fort hi s r eason,cont actcent r esneedt ogi veuponwor ki nghar derandi nst ead f ocusonwor ki ngsmar t er .Andt heycandot hi sbyseei ngt hemsel vesasan ongoi ngsour ceofi nsi ght ,t of uelaneverendi ngcycl eofi mpr ovementand i nnovat i on.

Cheshi r e

Howi si tdone?

Thecycl eofact i vi t yi nvol vedcanber esour cedent i r el ybyt hecont act cent r e.However ,i ti smor el i kel yt obeashar edact i vi t ywi t hcent r al t eamswhi chcont r i but echangemanagementorvoi ceoft hecust omer anal yt i cski l l s.

Puzzelhaswr i t t enawhi t epapert hatpr ovi desadet ai l eddescr i pt i onof howt osetupt hi sappr oach.Downl oad acopyatPuzzel( UK)andt akeyour cont actcent r eonanewj our neyt o gr eat erval ue.

Col i nHayi sVPsal esatPuzzel ( UK)f or mer l yI nt el ecom

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Meet& EngageReachesGr owt handRevenue Landmar ks Foundedl es st hant woy ear sago,Meet&Engage,t he l eadi ngpr ov i derofbr andedandmoder at edc hatt ec hnol ogyf orempl oy er sandt hehi ghereduc at i ons ec t or ,has r eac heds ev er al k eyl andmar k sandaddedaf ur t hers eni or i ndus t r yf i gur et oi t sl eader s hi pt eam.

Wi t hac l i entbas et hatnows pansEur ope,Nor t hAmer i c a andAs i a,t heawar dwi nni ngc ompanyi sant i c i pat i ngr ev enuegr owt hofov er250% i n2017andl as tmont hr ai s edf ur t herpr i v at ef undi ngv al ui ngt heor gani s at i onatGBP4m pl us .

Di r ec t or ,Al i Hac k et t ,i sdel i ght edwi t ht hepr ogr es soft he c ompanys hec of oundeds or ec ent l y .“ Fr om t hei ndus t r y awar dsandt hec l i ent swehav ewon,t hr ought ot her ec ent s uc c es s f ul r oundoff undr ai s i ng,ev er y t hi nghasbeenan endor s ementoft hev i s i onwehadwhenwes etupMeet& Engagei n2015, ”s hes ai d.“ Thev er yl at es tv i ndi c at i onof ourambi t i oni st heappoi nt mentofs uc hal eadi ngi ndus t r y f i gur et obeourBus i nes sDev el opmentDi r ec t or .I ’ v ek nown andadmi r edNi c ol aSul l i v anf ory ear sandam t hr i l l edt hat s he’ sc hos ent oj oi nusats uc hak eys t agei nourgr owt h. ”

Gr eat erManchest er

Mos tr ec ent l yt hes al esdi r ec t oratLeeHec htHar r i s on Penna,Ni c ol apr ev i ous l ys pentf i v ey ear satPennaas Cl i entSer v i c esDi r ec t orr unni ngl ar gei nt egr at edr es our c i ng r el at i ons hi ps .Wi t hr es pons i bi l i t yf ordr i v i ngs al es ,s hapi ng endt oendr es our c i ngs ol ut i onsanddev el opi ngc l i entr el at i ons hi psac r os st hec ommer c i al andpubl i cs ec t or ,Ni c ol a l edahi ghl ys uc c es s f ul t eam dur i nghert i meatPenna.Wi t h apar t i c ul arf oc usont heempl oy eev al uepr opos i t i onanddi v er s i t yandi nc l us i on,Ni c ol ahel pedens ur eherc l i ent s ac hi ev edt hei rr es our c i ngobj ec t i v es .I t ’ swi t ht hi sc ont i nui ng ambi t i ont oof f eror gani s at i onst hebes tpos s i bl er ec r ui t ment out c omes ,t hats hes eess uc hahugeoppor t uni t yi nher newr ol eatMeet&Engage. " Meet&Engagegi v esempl oy er st heoppor t uni t yt or ei magi net heengagementandr ec r ui t mentj our ney , ”s ai dNi c ol a. “ I tus est ec hnol ogyt or ehumani s et her el at i ons hi psbet ween t heor gani s at i onandc andi dat e.Ati t shear t ,Meet&Engage r ec ogni s est ec hnol ogyc an’ tr epl ac e-buti ns t eadenhanc es -t heper s onal andhumanex per i enc e.And,f ort hatr eas on, I ' m ex c i t edaboutt hei mpac tMeet&Engagewi l l hav ei na mar k ett hatdemandsaut hent i c i t y .

"Rel eas ef r om Per v as i v e PR

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3D Repo’ sVR Si mul at orhel psTRLshape f ut ur eofAut onomousVehi cl eservi ces 3DRepoi scr eat i ng3DVi r t ualReal i t yvi sual i sat i onst ohel psi mul at edr i ver l essvehi cl er out esas par tofa£100mi l l i ongover nmentbackedr esear ch pr oj ect .LedbyTRL,t hepr oj ecti spar toft heSmar t Mobi l i t yLi vi ngLab,l ocat edi nGr eenwi ch,London.

TheLi vi ngLabpr ovi desar eal l i f eenvi r onment wher eConnect edandAut onomousVehi cl es ( CAVs)canbedevel oped,eval uat edandi nt egr at edwi t ht hel ocalcommuni t y .

3DRepo’ scl oudbasedBui l di ngI nf or mat i onModel l i ng( BI M)col l abor at i onsof t war ecombi neswi t h t hel at estVi r t ualReal i t y( VR)headset s,soenabl i ngvi si t or st ot heLi vi ngLabt oexpl or et hel ocal t r anspor tenvi r onmentf r om t heconveni enceofan 1 1t hf l oorof f i ce.Desi gnedt oshowcaseadvances i nonl i neBI M pr oj ect sand3Dvi sual i sat i ont ech ni quesi nt hecont extofaut onomousvehi cl et r anspor t at i on,t he3DReposi mul at orof f er st hepot ent i alf ordevel opi ngandt est i ngCAVmobi l i t yser vi ces,i ncl udi ngcommuni cat i on,physi cal ,di gi t al , vehi cl eandcont r olcent r ei nf r ast r uct ur e. “ TheSmar tMobi l i t yLi vi ngLabgi vesusar ealoppor t uni t yt ounder st and,val i dat eandt estnewt echnol ogi es,f r om aut omot i veOEMst onewt echnol ogypr ovi der sent er i ngt hemar ket , ”comment edPaul Zanel l i ,Di r ect orofEngi neer i ngandTechnol ogyat TRL.“ Thi si sar eal l yexci t i ngspaceandt her ear e al otofunknowns–f r om apol i t i calper spect i ve,an i nsur anceper spect i veandal sof r om at echnol ogy per spect i ve–soweneedt ot akest epst ot esti na dynami cenvi r onmentt ounder st andhowt hese t echnol ogi eswi l lbei mpl ement ed. ”

“ Thei ncl usi onofcl oudbasedBI M wi t hi nt heSmar t Mobi l i t yLi vi ngLabdemonst r at esj usthowf art he t echnol ogy ,wi t h3DRepoatt hef or ef r ontofi t sdevel opmentanddepl oyment ,hascome”comment ed DrJozefDobos,CEO of3DRepo.“ Thr ought he useofVRheadset s,wear eabl et opr ovi dei nt er act i veaccesst or ealwor l denvi r onment s,compl et e wi t hi nf or mat i oncont ai nedwi t hi ncompl exdat abasesand3Dmodel s.Thi si shavi ngasi gni f i cant i mpactondr i vi ngf or war dt heunder st andi ngofhow CAVswi l lbehave,andt hei ri nt er act i onwi t ht he ur banenvi r onmentandi t sot heruser s. ” Rel easef r om TheMar ket i ngEdge

Oppor t uni t yoft heWeek

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Vi si onDi r ectandFi ghtf orSi ghtl aunch#Thi nkUV Campai gn

Eur ope’ sl ar gestonl i necont actl ensr et ai l erandt he UK’ sl eadi ngeyer esear chchar i t yhavej oi ned f or cesf ort hesecondyeari nar owt o#Thi nkUV.

Agoodqual i t ypai rofsungl assescanbl ockupt o 95% ofUVr adi at i on,andcanevenhel pr educet he amountofgl ar et hatr eachesyoureyes.

Vi si onDi r ectandFi ghtf orSi ghtar eur gi ngt he nat i ont opr ot ectt hei reyesandt hi nkaboutt he danger soful t r avi ol et( UV)r ayst hi ssummer .As par toft hei rcampai gn,t hey’ l lbeencour agi ngever yonet ot akeasungl assessel f i et or ai sef unds f orpi oneer i ngr esear chi nt osi ghtl osspr event i on.

Tohel pspr eadt hewor d,Vi si onDi r ecti saski ngever yonet or et weett hehasht ag#Thi nkUVonTwi t t er .

Vi si onDi r ecthaspl edgedt odonat e£3t oFi ghtf or Si ghtf orever ycust omert hatt weet s#Thi nkUVf r om Monday1stAugustunt i l31stAugust2017.

Thecampai gni sdesi gnedt ohi ghl i ghtt hei mpor t anceofl ooki ngaf t eryoureyesi nt hesunshi ne andt opr ot ectt hem f r om har mf ulUVr ays.Many peopl ear epr oact i vei nwear i ngsungl asses,but ar eunawar et hatevendur i ngcl oudydayst hei r eyesar evul ner abl et ohi ghl evel sofUVexposur e.

Sundamaget oeyesi scumul at i ve,andoverexposur ecani ncr easet her i skofdevel opi ngcondi t i ons suchascat ar act sormacul ardegener at i onover t i me.

Der byshi r e

Fort hedur at i onoft he campai gn£3f r om ever ypai rof sungl assesVi si on Di r ectsel l swi l lal sobe donat edt ot hechar i t y .

Tohel pFi ghtf orSi ght f undvi t aleyer esear ch, youcanal sodonat e vi at ext : Justt extTKUV17£3t o70070.( Youcangi veupt o £10atat i mebyal t er i ngt hedonat i onamount ) .

Br endanO’ Br i en,COO ofVi si onDi r ectadded: “ Manypeopl edon' tr eal i set hepot ent i al l ydamagi ng ef f ectt hatUVcanhaveont hei reyeheal t h.That ' s whywe' r eencour agi ngpeopl et oThi nkUVt hi s summerandweart hei rsungl asses.We' r epr oudt o bewor ki ngal ongsi deFi ghtf orSi ghtont hi scampai gnandt ocont i nuet osuppor tt hei rpi oneer i ng r esear ch. ” Fi ghtf orsi ght ’ sChi efExecut i ve,Mi chel eAct on, sai d:“ Wear epl easedt opar t nerwi t hVi si onDi r ect t ohi ghl i ghthowsi gni f i canti ti st owearsungl asses t ohel pkeepyoureyesheal t hy .Wear eur gi ngt he nat i ont osuppor tt hef i ghtf orsi ghtandt akea #Thi nkUVsel f i et or ai sef undsf orvi t aleyer esear ch. ” Geti nvol vedandshowyoursuppor tbydonat i ng t odayandshar i ngyour#Thi nkUVsel f i e.

Rel easef r om Vi si onDi r ectEur opeL TD

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TheAppr ent i ceshi pLevy:t hemostf undament alchangei nour educat i onsyst em i nyear s Thei nt r oduct i onoft heAppr ent i ceshi pLevyi sl i kel yt o boostsoci almobi l i t ybyenabl i ngempl oyer st or ecr ui t emer gi ngt al entf r om awi derr angeofbackgr ounds.

Thati saccor di ngt ot hel at estr esear chf r om t al entacqui si t i onandmanagementconsul t ancy ,Al exander MannSol ut i ons:TheAppr ent i ceshi pLevy–Howt o t ur namaj orsoci alchange( oranunwant edt ax)i nt oa r obustt al entst r at egy .

Thewhi t epaper ,whi chi sbasedoni ndept hi nt er vi ews wi t hor gani sat i onsi ncl udi ngBar cl ays,BT,CapGemi ni , GE,HSBC,JaguarLandRoverandSant ander amongstot her s,f i ndst hatt hei nt r oduct i onoft heLevy i sal l owi ngempl oyer st opi pel i net al entf r om pr evi ousl y mar gi nal i sedgr oupsi nwhatonecont r i but orhasl abel l edas,‘ t hemostf undament alchangei noureducat i onsyst em i nyear s’ .

Separ at er esear chf r om Al exanderMannSol ut i ons suppor t st hi svi ew,wi t h71% ofempl oyer sf or eseei ng t hatt heLevywi l lul t i mat el ycr eat eanewr out ei nt ot he wor kpl acet osuppl ementorr i valgr aduat ei nt ake.

Bi r mi ngham

Ti m Campbel l ,HeadofCl i entSer vi ces,Emer gi ng Tal ent ,Al exanderMannSol ut i ons,comment s: “ Thei nt r oduct i onoft heAppr ent i ceshi pLevyhasencour agedempl oyer st or evi ewexi st i ngt al entst r at egi es andconsi derdi f f er entaudi encesandwi dert al entpool s.

Degr eel evelappr ent i ceshi psal l owi ndi vi dual st ot r ai n f orf ouryear swi t hagoodsal ar y ,maki ngt hi sl evelof qual i f i cat i onaccessi bl et oal ar gerpr opor t i onofpeopl e. ” “ Onemaj orconsequenceoft heLevyi sl i kel yt obea r edef i ni t i onoft het er m‘ appr ent i ce’ .Ast hi swhi t epaper demonst r at es,anewbr eedofappr ent i cecoul dsoon over t aket hosewhohavet hemeanst ospendt hr ee year sonauni ver si t ycampusaf t erschool .Par t i cul ar l y whenyouconsi dert hat ,att hepoi ntofgr aduat i on,empl oyeeswhocomedownt heappr ent i ceshi pr out ear e of t enmor e‘ wor kr eady’ and‘ busi nesssavvy’ t hant hei r convent i onaluni ver si t yt r ai nedcount er par t s. ”

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BespokeEngr avedLabel l i ngFr om Excel ExcelNet wor ki ngSol ut i onsi sexci t edt oannounceanewaddi t i ont o t hei rpor t f ol i oofVal ueAddedSer vi ces:bespokeengr avedl abel l i ng.

Thecompr ehensi ver angeofl aserengr avedl abel sf orpat chpanel sand out l et sensur et hatever yappl i cat i oni spr of essi onal l yl abel l edf r om t he momenti ti si nst al l ed.Madef r om t hehi ghestqual i t ymat er i al s,t hel ami nat edl aser engr avedl abel sar edesi gnedandpr i nt edt ot her equi r ement sofspeci f i cspeci f i cat i onsandshi ppedont hesamedayf ormaxi mum conveni encet ot hecust omer .Excelunder st andst hatl abel l i ngi s uni quet oeachcust omerwher eonesi zedoesnotf i tal l .Theengr aved l abel l i ngser vi cei sabespokeof f er i ngt oensur et hatever ycust omerhas exact l ywhatt heyneedt ocr eat easeaml essi nst al l at i on.

Cust omer scanchoosef r om ar angeofopt i ons,wi t hdi f f er entcol our ed l abel sandt extavai l abl ei nar angeofsi zest osui tanyr equi r ement .

Whi l stt her ear esi xst andar dcol ouropt i ons,t hesel ect i onofnonst andar dopt i onsavai l abl emeanst hatcust omer scani ncor por at ecor por at e br andi ngi nt ot hei rl abel l i ngsyst ems,orchooset omat cht hecol ourof t hechosenst r uct ur edcabl i ngf oraest het i cspur poses.Fontt ypes,si zes andcol our scanal sobechosenaccor di ngt ocust omerpr ef er encef ora compl et el yf l exi bl eappr oacht or ackor gani sat i on.

Ri char dCann,Techni calSer vi cesManageratExcel ,comment ed“ Excel ’ sl abel l i ngser vi cei sanexci t i ngaddi t i ont ot heexi st i ngr angeof pr et er mi nat edassembl i es.Of f er i ngl abel sei t heraspr epr i nt edsheet s orpr i nt edandpr eaf f i xedt ot heequi pmentmeansExcelcancont i nuet o pr ovi deaser vi ceunr i val l edi nf l exi bi l i t y ,qual i t yandr el i abi l i t y . ”

War wi ckshi r e

Ri char dcont i nued,“ Byel i mi nat i ngt heneedt ot hi nkaboutl abel l i ng dur i ngi nst al l at i on,ouradhesi veengr avedl abel l i ngsol ut i oni spr ovent o saveaconsi der abl eamountofpr oj ectt i me,r educi ngover al lcost . ” Thebespokeengr avedl abel l i ngser vi cesi t swi t hi nExcel ’ sexi st i ng r angeofVal ueAddedSer vi ces,whi chal soi ncl udest hepr et er mi nat i on ofcopperandf i br e,t heconst r uct i onofcabi net spr i ort odel i verandt he onsi t eassembl yofcabi net sandr acks.Thegr oupofser vi cesai mst o pr ovi decust omer swi t hacompl et eendt oendsol ut i on,r educi ngi nst al l at i ont i me,mi ni mi si ngwast eandsavi ngoncost s.

Forf ur t herdet ai l sandpr i ci ngi nf or mat i ononExcel ' sVal ueAddedSer vi cesf orBespokeEngr avedLabel l i ngcont actt het eam on0121326 7557oremai lsal es@excel net wor ki ng. com.Rel easef r om Mayf l ex

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Wor cest er shi r e

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