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01823618701 wayne@pr epar edmedi a. co. uk www. pr epar edmedi a. co. uk 1stMar ch2019

NEW JOBS I NSI DE!

Ashf or dsLLP l aunchesi nnovat i veempl oyeet ocandi dat edi scussi onpl at f or m As hf or dsLLPi sdel i ght edt oannounc et hel aunc hofani nnov at i v eandi nt er ac t i v ec andi dat edi s c us s i onpl at f or mt hats i t ss eaml es s l yont hef i r m’ sCar eer swebpage. Wor k i ngal ongs i dePat hMot i on,al eadi ngdi s c us s i onpl at f or m pr ov i der ,pot ent i al c andi dat esorany onewi s hi ngt of i ndoutmor eaboutAs hf or ds ,t hei rc ul t ur eandwhatmak es t hem di f f er ent ,nowhav et heoppor t uni t yt oas kques t i onsdi r ec t l yt oar angeofLegal andBus i nes sSuppor tpeopl et oPar t ner s .I ndi v i dual sf r om ac r os st hef i r m ar er eadyt o ans werques t i ons ,s howc as i ngdi v er s ec ar eeroppor t uni t i esandal s oenabl i ngpeopl ei n v ar i ousr ol est os peakopenl yandhones t l yaboutt hei rex per i enc eofwor k i ngatAs hf or ds . I naddi t i ont obei ngabl et oas kques t i ons ,As hf or dswi l l al s obehos t i ng' l i v ec hat ' s es s i onsati nt er v al swhi c hwi l l bef oc us s edupons pec i f i car easofi nt er es ts uc hasdev el opmentoppor t uni t i esandappl i c at i onadv i c e. As hf or dsi spr oudt obet hef i r s tnat i onal mi ds i z edUKl awf i r mt oengagewi t ht hi st y pe ofpi oneer i ngempl oy eet oc andi dat edi s c us s i onpl at f or m.Asanat i onal f i r m,As hf or ds ar er enownedf ort hei rhi ghqual i t yex per t i s e-andt hef i r m bel i ev et heyof f ers omet hi ng di f f er entt opeopl ewhoj oi nt hem.Foc us s i ngonbei ngf ai r ,

Somer set

open,c ommuni c at i v eandf or war dt hi nk i ng,As hf or dss eekt oengaget hei rpeopl eat ev er yoppor t uni t yt oens ur et hatast heygr ow,t heyc ont i nuet ounder s t andandl ook af t erev er y one' si nt er es t s . KenBr y ant ,HeadofHumanRes our c esatAs hf or dsLLPs ai d:“ I t ’ sal way sbeenourappr oac ht oenc our agec andi dat est ot al kdi r ec t l yt oourpeopl eaboutwhati ti sl i k et o wor kher eandt oens ur ewear et her i ghtf i tf ort hem.Weappr ec i at et hatev er yper s on i nt hef i r m pl ay sav i t al r ol ei nourov er al l s uc c es sandi nt hedel i v er yofex empl ar y c l i ents er v i c e–wear edel i ght edt hatpeopl eac r os st hebus i nes shav eengagedwi t h t hi si mpor t antdev el opmentandhav emadet hems el v esav ai l abl et obec ont ac t edv i a t hedi s c us s i onpl at f or m,gi v i ngani ns i ghti nt owhowear e,ourv al uesandwhatwe hav et oof f er . ”

T of i ndoutmor eaboutt hepl at f or mv i s i t : ht t ps: / / www. ashf or ds. co. uk/ car eer s Rel easef r om Ashf or dsLLP


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Cor nwal l

Womeni nt hewor kpl ace-t hehi dden50% whocanmake youshi ne! houl dbehowdoy ouat t r ac tandf i ndmor ewomen?Howt oempowerandt hen Ac c or di ngt oDeepakPor i a,Gener al ManagerAPACatDy nama,wi nni ngc ompa- s k eept hem?Thes ear eques t i onst hatc anappl yt oal l empl oy ees ,r egar dl es sof ni esar et hos et hatl ooki ns i det hei ror gani s at i ont oat t r ac t ,r ec r ui tandr et ai nt he gender . bes tt al entr egar dl es sofgender .Deepakex pl ai nshowt ogai nc ompet i t i v eadv ant ageus i ngt hel at es tWor k f or c eManagements ol ut i ons . Her ear eaf ewt i pst ogets t ar t edonr eas s es s i ngt hec or por at emi nds et : Li k et her es toft hewor l d,or gani s at i onsi nAus t r al i aar es t r uggl i ngt of i l l c r i t i c al •Mak eac ons c i ousdec i s i ont oc hange–byi nt r oduc i nganor gani s at i onal model r ol es ,wi t hper s onnel whohav et her i ghtt al ent ,s k i l l sorex per i enc e.Howev er ,i f hati sc ommi t t edt odi v er s i t yandac t i v el ys pons or sr i s i ngwomen t hel at es tf i ndi ngsf r om managementc ons ul t i ngf i r m Mc Ki ns eyar eany t hi ngt ogo t by ,t heyar epr obabl yl ook i ngi nt hewr ongdi r ec t i on.Whi l ewomenc ons t i t ut e •St ar tf r om wi t hi n–t hec hanc esar et heempl oy eesy oual r eadyhav ek nowy our 42% ofempl oy ees ,t heymak eupj us taquar t erofex ec ut i v esandonl y10% of ul t ur e,under s t andhowy ourc ompanywor k sandar el oy al .Whywas t et i meand CEOsf orl ar ge,c ommer c i al c ompani es . ( i )I nc er t ai ni ndus t r i es ,f emal epar t i c i pa- c moneyonout s i der ec r ui t er swheny oumi ghtal r eadyhav et hebes tc andi dat es t i oni sex c ept i onal l yl ow,f orex ampl ei nc y ber s ec ur i t ywher eonl y10% ofi nf or wi t hi ny ourex i s t i ngt al entpool ? mat i ons ec ur i t ypr of es s i onal swor l dwi dear ewomen! ( i i )Whati smor e,many c ompani esdon’ tmak ei teas yf orwomeni nt hef i r s tpl ac e,wi t hr ec entgov er n•Gett hej obs pecr i ght–t hemi ni ngi ndus t r yi sac l as s i cex ampl eofas ec t ort hat ments t at i s t i c sr ev eal i ngt hatonl y25% ofwomenwor kf ul l t i me,t her ef or e f ac ess k i l l ss hor t agesbutdi gal i t t l edeeperandy ou’ l l f i ndt heys el l t hei rj obst o mak i ngi tdi f f i c ul tf ort hem t opr ogr es sandf l our i s hi nt hei rc ar eer s( i i i ) . menr at hert hanmak et hem at t r ac t i v ec ar eeroppor t uni t i esf orbot hs ex es .Pi t c ht he j obc or r ec t l yandy ou’ l l f i ndt her i ghtpeopl e.I npar t i c ul arf oc usonar east hat Ofc our s e,t her ear er eal l i f es uc c es ss t or i ess uc hasJ ul i eBi s hop( Aus t r al i a’ s appeal t owomenf orex ampl e,f l ex i bl ewor k i ngpr ac t i c es ,t r ans par entpays t r uc f i r s tf emal ef or ei gnmi ni s t er ) ,Mai l eCar negi e( f or merAus t r al i anGoogl ec hi ef ) , t ur esandmat er ni t yl eav e Cat her i neLi v i ngs t one( c hai roft heCommonweal t hBankofAus t r al i a)andof • I nt r oduc enewwor k pl ac epl anni ngpr ac t i c es–s uc has‘ r edes i gni ngr ol est o c our s e,t hef or mi dabl eGi naRi nehar twhof amous l yt ur nedar oundt hemi ni ng enabl ef l ex i bl ewor k ’ and‘ s uppor t i ngt al entt hr oughl i f et r ans i t i ons ’ t oc r eat eamor e c ompanys hei nher i t edf r om herf at her .Sadl y ,f ort hemaj or i t yofwomen,i tapnc l us i v ewor kenv i r onment ,pr ac t i c est hatMc Ki ns eybel i ev esar epr ov ent o pear st hatmanyor gani s at i ons ,bot hi nt hepr i v at eandpubl i cs ec t or ,ar egoodat i ac hi ev egr eat ergenderequal i t y( i v ) .I nunc omf or t abl eorhaz ar dousi ndus t r i ess uc h t al k i ngaboutgenderequal i t ybutpooratput t i ngi ti nt opr ac t i c ebyov er l ook i ng asmar i neengi neer i ngordef enc e,s i mpl emeas ur esl i k ei mpr ov i ngt hewor k i ngen50% oft hei rwor k f or c ef ors eni orr ol es . v i r onmentar egoodway sofaddr es s i ngs k i l l ss hor t ages .Mos tr ec ent l y ,t heAus t r al i anDef enc eFor c er ev eal edt hati t snewf l eetofs ubmar i nesar et o“ hav ebet t er Changi ngt hemi nds etal ongwi t ht hej obs pec l i v i ngc ondi t i onsaswel l asbemor ef emal ef r i endl y ” ,adef i ni t emov ei nt her i ghtdi Thewor l dmi ghthav emov edonwi t hdi gi t al t r ans f or mat i onands mar t erwor k i ng ec t i on. ( v ) butt hegener al mi nds ett owar dswomenappear sf i x edi nat i mewar p.Thepr ob- r l em i s ,i fy oui gnor e50% ofy ourt ot al wor k f or c e,howc any ouex pec tt oc ompet e Us i ngWor k f or c eManagementt oc l os et hegendergap agai ns tmor eenl i ght enedor gani s at i onsathomeandabr oad?Theques t i ons Anot hert i pi st or ev i ewt het ec hnol ogyt hatmanagesy ourpeopl eandot herr es our c es .T oday ’ sWor k f or c eManagement( WFM)t ec hnol ogyof f er sapr ac t i c al and s ec ur eal l i nones ol ut i onf orr ec r ui t ment ,onboar di ngandas s etmanagementwhi l e k eepi ngper s onal det ai l ss af e–atany t i me,any wher e,us i ngav ar i et yofmobi l edev i c es .Aut omat i ons i mpl i f i esandac c el er at est her ec r ui t mentpr oc es st oel i mi nat e t hec ommonf eel i ngofdi s enc hant mentt hatc anf ol l owal ongandl engt hyi nt er v i ew pr oc edur e.T api nt oex i s t i ngt al entandmax i mi s et hei rpot ent i al us i ngk eyWFM c a pabi l i t i es : •Ones ol ut i on,s i ngl ev i ewofal l c andi dat es-t hebeaut yofmoder ni nt egr at ed WFM t ec hnol ogyi si tl i nk ss eaml es s l ywi t hc r i t i c al HRdat abas esandERPs y s t ems t opr ov i deac ompl et ev i ewofal l empl oy ees .Det ai l ss uc hasgender ,age,c ar eer andpayhi s t or y ,pas tr ol esandf ut ur eas pi r at i onsar epr es ent edi nr eal t i memak i ng i teas yt os our c eandmat c hc andi dat esagai ns tc ur r entv ac anc i es •Mak et hemos tofs el f s er v i c eapps–enhanc eempl oy eeengagementbyal l owi ng ac c es st oWFM s y s t emsv i amobi l eappl i c at i onsonpeopl e’ smobi l edev i c es . Knowi ngi nadv anc eabouts hi f t s ,t r av el andc ar eeropt i onsbot hatwor korathome v i aamobi l edev i c epr ov i desmor ec ont r ol ov erwor k l i f ebal anc ewhi c hi si mpor t ant t oev er y onewhat ev ert hei rgender •Tur ni nf or mat i oni nt oi ns i ght–us eWFM asapower f ul wor k f or c epl anni ngt ool t o c onduc t‘ whati f ’ s c enar i oss uc hast i mef ormat er ni t yandpat er ni t yl eav eandt he f l ex i bi l i t yt oac c ommodat ec ar eerbr eak sorr ol ec hangesf orwor k i ngpar ent s •Don’ tj us tat t r ac tt hem,k eept hem -mak et hemos tofWFM dat at of oc usonr el ev antandt ai l or edet r ai ni ngpr ogr ammest hatempowerpeopl eandal l owt hem t o l ear natat i meandpl ac et os ui tt hem.They ’ l l behappi erandmor el i k el yt os t ay put ! Getoutoft hatt i mewar panddon’ ti gnor et hehi ddenwor k f or c e.Ther ewar dswi l l bel owers t af fat t r i t i onandr ec r ui t mentc os t sandhi gherl ev el sofpr oduc t i v i t yand oper at i onal ef f i c i enc y . DeepakPor i a,Gener al ManagerAPACatDy nama Rel eas ef r om www. pr ar t i s t r y . c om


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Devon

New dat a:A t hi r dofBr i t swoul dsuppor tanMP sal aryi ncr easet o at t r actabet t ercal i br eofcandi dat e I nl i ghtoft oday ' snewsr egar di ngt hes al ar yi nc r eas ef orMPsef f ec t i v ef r om Apr i l t hi sy ear ,wet houghty ouwoul dbei nt er es t edi nourr ec entr es ear c hi nt o t hepubl i c ' sopi ni ononMPs al ar i esandwhet hert heyar eappr opr i at ef ort he r ol e. Newr es ear c hbyKI SFi nanc ehasr ev eal edt hepubl i c ’ sopi ni ononMPs al ar i es andwhet hert heys houl dbepai dmor ei nor dert oi mpr ov es t andar ds . Thesur veyof2, 000Br i t shasr eveal edt hat : • 31% ofpeopl ebel i ev et hatt hec ur r entMP M s al ar yi si nadequat et oenc our age hi ghper f or mi ngi ndi v i dual si nt opol i t i c s . • Thos eunder45ar emor ei nf av ourt hanol dergener at i onsofi nc r eas i ngMP s al ar i es . • Edi nbur ghi st hec i t ywi t ht hemos ts uppor tf ori nc r eas i ngMPs ’ pay ,wi t h43% oft hos el i v i ngi norar oundt hec i t ys uppor t i ngapayi nc r eas ef orMPs . • Gr eenPar t ys uppor t er sar emos ti nf av ourofpay i ngMPsmor e,wi t h52% s uppor t i ngani nc r eas ei ns al ar y .I ns t ar kc ont r as t ,onl y19% ofUKI Ps uppor t er sar e i nf av ourofpay i ngMPsmor e. Wewentt ot hepubl i cwi t hourr esul t s. . . Af t ergat her i ngt her es ul t sf r om ours ur v ey ,weputt heques t i onbac koutt ot he publ i ci nor dert ogai nopi ni onsont her es ul t sandt hei rt hought sonwhatneeds t oc hangei npar l i amenti nor derf ort hem t obehappywi t has al ar yi nc r eas ef or MPs . Thesewer esomeoft hemai npoi nt st hatcameup; • MPss houl dhav eani nc r eas ei ns al ar yast her ol ehol dsahugeamountofr es pons i bi l i t y ,howev erar ul es ay i ngt hatMPsar enotal l owedt ohav eanys ec ond j obss houl dbebr oughti nt ot hec odeofc onduc t .Manypeopl ef eel t hatMPsar e t oodi s t r ac t edbyt hei rot herc ommi t ment sandt heys houl ds ol el yf oc usont hei r r ol esi npar l i ament–hav i ngahi ghers al ar ywi l l al l owmanyMPst ogi v eupt hei r ot hers our c esofi nc omeandc onc ent r at eont hei rmai noc c upat i onasanMP. ( dat aons pec i f i cMP’ ss ec ondj obsav ai l abl eonr eques t ) • MPss houl dhav eas al ar yi nc r eas e,howev er ,t heys houl dn’ tbeal l owedt o c l ai mt heex t or t i onat eex pens est hatt heydonow.Manyf eel t hatt hehuge amountofex pens esc l ai mst hatar ec ur r ent l yappr ov edi s“ f r audul ent ” ,“ unf ai r ” , and“ mor eofaper kt hant hes al ar y ” . • MPss houl dbeputonaper f or manc ebas edpays y s t em asi twoul di mpr ov e howmanyMPsper f or mi nt hei rr ol e. MPsal ar i escompar edt oot hersect or s Thes ur v eyc onduc t edas k edpeopl et oc ompar ehowMP M s al ar i ess t ac k edup agai ns tot hers ec t or si nor dert omak eani nf or meddec i s i ononwhet herMPs s houl dbepai dmor e,l es s ,ork eptatt hei rc ur r ents al ar yof£77, 379. Forc ompar i s onpur pos es ,t her es pondent swer egi v endet ai l soft hes al ar i esof v ar i ousot herr es pons i bl er ol est ohel pt hem mak eaf ai rj udgement . Youngergener at i onsar et hemostsuppor t i veofanMPsal ar yi ncr ease Ther es ear c hf oundt hatt hos eunder45ar emor ei nf av ourt hanol dergener at i onsofi nc r eas i ngMPs al ar i es ,wi t h39% of25t o34y ear ol dsand36% of35 t o44y ear ol dsi ns uppor t . Byc ompar i s on,onl y21% oft hos e55t o64woul ds uppor tani nc r eas ei nt he amountt hatMPsr ec ei v e. How dodi f f er entci t i esf eelt owar dsMPsal ar i es? Edi nbur ghi st hec i t ywi t ht hemos ts uppor tf ori nc r eas i ngMPs ’ pay ,wi t h43% of t hos el i v i ngi norar oundt hec i t ys uppor t i ngapayi nc r eas ef orMPs .Thi si s c l os el yf ol l owedbypeopl ei nLondonwi t h38% i ns uppor t . Rel eas ef r om www. k i s br i dgi ngl oans . c o. uk

Thos ei nBel f as tandt hes ur r oundi ngar eaar emos ti nf av ourofc ut t i ngMPs ’ s al ar i eswi t h48% agr eei ngt hatt hi ss houl dbedone,f ol l owedbyNewc as t l ewi t h 42% i nf av ourofar educ t i on. Doespol i t i calal l egi anceaf f ectpeopl e’ svi ews? Bas edonpeopl e’ spol i t i c al al l egi anc e,t ak enf r om howt heyv ot edi nt he2016 Gener al el ec t i on,Gr eenPar t ys uppor t er sar emos ti nf av ourofpay i ngMPs mor e,wi t h52% s uppor t i ngani nc r eas ei ns al ar y .Suppor t er soft heLi ber al Democ r at sar enex twi t h51%. I ns t ar kc ont r as t ,onl y19% ofUKI Pv ot er sar ei nf av ourofpay i ngMPsmor e, c ompar edt oamas s i v e45% oft hei rs uppor t er swhoar ei nf av ourofc ut t i ngt hei r s al ar i es . I nr es pec toft hemai npol i t i c al par t i es ,LabourandCons er v at i v es uppor t er sar e f ai r l yev enl ys pl i twi t h30% ofCons er v at i v esand29% ofLabours uppor t er s bei ngi nf av ourofani nc r eas e. Ani nt er est i ngcasest udy… Ther epor tal s oc ont ai nsani nt er es t i ngper s pec t i v ef r om aPs y c hol ogi s tand ex Pol i t i c al Campai gnManagerwhot hi nk saper f or manc ebas edpays y s t em c oul dhav eamaj ori mpac tonhowMPsper f or mi nt hei rr ol e. Bel ow i sashor text r actf r om t hecasest udy: “ Mos tMPswoul df earl os i ngt hei ri nf l uenc emuc hmor et hanaf ewt hous and pounds .Thi si ss omet hi ngt hati spar toft heper f or manc er el at edpayi not heri ndus t r i es ,notonl ydoy ounots eeaf i nanc i al benef i ti fy ouar ei nc ompet ent ,y ou wi l l al s oul t i mat el yl os ey ourj ob.Atpr es ent ,MPshav et hei rj obf oraf i x edt er m whet hert heydoany t hi ngornot . ”


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Car eer si nHeal t hcar e £7. 5bn( GBP) *savi ngonpubl i cheal t h servi cesi fdi gi t alheal t hadopt edacr oss Engl and Res ear c hc onduc t edbyNowHeal t hc ar eGr oup( NHG) ,hashi ghl i ght edt hatt heus e oft el eheal t h/ di gi t al c ons ul t at i onsobv i at edt heneedf oranNHSGPappoi nt menti n 56% ofc as esandahos pi t al appoi nt menti n3% ofc as esandt hatpr et r i ageapp t ec hnol ogyc oul dpot ent i al l yr edi r ec tupt o73% ofpat i ent st ononGPc ons ul t at i ons ( i . e.nur s eorPhar mac i s t )-r educ i ngpr es s ur eonpr i mar yc ar edoc t or s . Ther epor tquant i f i est hei mpac tofdi gi t al t ec hnol ogyonpat i entout c omes ,medi c i neadher enc eandt her educ t i onofpr es s ur eonpubl i cheal t hs er v i c esandpr i v at e empl oy er sands howst hatandt hati fdi gi t al heal t hv i aappbas edt ec hwasr ol l ed outac r os st hepopul at i on,i tc oul dpot ent i al l ys av e£7. 5bnonpubl i cheal t hs er v i c es i nEngl and. Thef i gur esar ebas edonl i v eNow Heal t hc ar edat ac ombi nedwi t h publ i c l yav ai l abl eNHSand ac ademi cs our c esal s ohi ghl i ght ed: •£2. 2bn*pot ent i al s av i ngs( annual l y ) t hr oughr edi r ec t i ngpat i ent sv i a appbas edt ec ht ononGP c ons ul t at i ons( i . e.nur s eof Phar mac i s t ) . •27%*ofc ons ul t at i onsv i at heapp,di dnotneedt obehandl edbyaGPand41% c oul dhav ebeenhandedbyanot herheal t hc ar epr of es s i onal s uc hasaPhar mac i s t orNur s e–hi ghl i ght i ngt hati fanef f ec t i v epr et r i agef unc t i onwass etupwi t hi na t el eheal t happ,pat i entpr es s ur eonGPsc oul dber educ edbyupt o73%. •Us ageofadher enc et ec hnol ogyi mpr ov edt hepr obabi l i t yofpat i ent ss t i c k i ngt o t hei rmedi c at i ons c hedul eby41%. •£240m*ofpot ent i al pr oduc t i v i t ybenef i t( UKwor t h)i nadopt i onofdi gi t al t ec h amongs tpr i v at eempl oy er s( pr ev ent i ng600day sofwor k pl ac eabs enc eper 1000, 00peopl e) . •80%*ofNHG’ spat i ent ss ur v ey eds ai dt hati ft hedi gi t al pl at f or m wasnotav ai l abl e t ot hem,t heywoul dhav eat t endedt hei rNHSGPs ur ger y . •31%*ofpos s i bl ei t emsor der edwhenpat i ent sus i ngappbas edt ec ht omanage t hei rmedi c at i on–r educ i ngwas t eanddel i v er i ngpot ent i al c os ts av i ngs( i n2010 s hownt obeat£300m) ,whenus i ngt ec h. Thef i ndi ngsf al l i nl i net heNHSt eny earpl ant oev ol v eandmeett hec hangi ng needsoft hepat i ent ,ens ur i ngt hatpr es s ur eonGPsdoesnotaf f ec tt hei rabi l i t yt o pr ov i det hebes tc ar eandt hatdi gi t al i nnov at i onenhanc et heef f i c i enc yofpr i mar y c ar edel i v er y . Ther es ul t sal s os er v et os uppor tt her ec entnewswhi c ht heNHShi ghl i ght edt hat mor et han20, 000phy s i os ,phar mac i s t sandpar amedi c sar et ober ec r ui t edi nEngl andt owor kal ongs i deunder pr es s ur eGPs . NowHeal t hc ar eGr ouphaddes i gnedandbui l tt ec hbas eds ol ut i onst os pec i f i c al l y del i v eragai ns tt hes eenabl er s ,put t i ngappbas edt ec hf i r ml yi nt ot hehandsoft he pat i entbydel i v er i ngdi gi t al ac c es st oGPc ons ul t at i onsanddi gi t al or der i ngofpr i v at eandNHSpr es c r i pt i ons . DrAndr ewThor nber ,Chi efMedi c al Of f i c eratNowHeal t hc ar eGr oups ai d:“ Thi s r epor tex pl or esandquant i f i est hebenef i t st hats uc hanappr oac ht opr i mar yc ar e of f er st opat i ent s ,publ i cheal t hs er v i c esands oc i et y .Theul t i mat ec onc l us i onss how t hatadopt i onofdi gi t al s ol ut i onsc anhav eas i gni f i c antpos i t i v ei mpac tonGPpr es s ur e,medi c i neadher enc eandmedi c i newas t age” LeeDent i t h,CEO andFounderofNowHeal t hc ar eGr oups ai d:“ I ti sc l earf r om t hi s r epor tt hatdi gi t al t ec hnol ogyhashugepot ent i al t oi mpr ov eef f i c i enc i esac r os s publ i cheal t hs er v i c eswhi l s ts i mul t aneous l yenhanc i ngout c omesf orpat i ent s .Wi t h s mar t phonepenet r at i onr at esappr oac hi ng90% oft heUKpopul at i on,t hec onc ept ofput t i ngc ont r ol ,l i t er al l y ,i nt hehandoft hepat i enthasc l ear l yc omeofage” . Thef ul l r epor tc anbef oundat :ht t ps : / / www. nowheal t hc ar egr oup. c om/ whi t epaper / * Res ul t swer egat her edf r om dat aobt ai nedf r om NHG’ sf i r s tf ewy ear sofoper at i on onpat i ent s ,publ i cheal t hs er v i c esandpr i v at ec l i ent ’ sr es pons es . Rel eas ef r om NowHeal t hc ar eGr oup


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