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01823618701 wayne@pr epar edmedi a. co. uk www. pr epar edmedi a. co. uk 31stAugust2018
J obsNowMagaz i nei sadi gi t al publ i c at i on,r el eas edona week l ybas i s ,pr ov i di ngours ubs c r i ber swi t ht hel at es ti n oppor t uni t i es . J obsNowMagaz i ne–Wal es&TheWes tc at ert o:Cor nwal l , Dev on,Dor s et ,Somer s et ,Br i s t ol ,Wi l t s hi r e,Gl ouc es t er s hi r e. Wor c es t er s hi r e&Sout hWal es . Ev er ybook i ngwi l l f eat ur eonbot hourTwi t t erandFac ebook pageswi t hi n24hour s ,pr ov i di ngy ouradv er t i s ementwi t ht he max i mum ex pos ur e. Bec aus ewear eadi gi t al publ i c at i on,wehav et hef ac i l i t i est o addhy per l i nk sandv i deoc l i pst oanyadv er t i s ementorj ob v ac anc y .J obsNowwi l l beav ai l abl et oac c es sf r om s mar t phones ,t abl et sanddel i v er eds t r ai ghti nt oy ouri nbox .
NEW JOBS I NSI DE
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SummerHeal t hcar e Whatcamef i r stt hechi ckenort heegg? Happycust omer sorhappyempl oyees? T ommyPal omäk i atT el eopt i c ons i der st hec onnec t i onbet weenhappyc us t omer sand happyempl oy eesands ugges t sf i v eway st ous ewor k f or c emanagementt oac hi ev e bot h. Whatc amef i r s t :t hec hi c k enort heegg?I t ’ sac onundr um t hat ’ sbaf f l edpeopl ef or y ear sbutdoesi tr eal l ymat t er ?Thes amec oul dappl yi nc ont ac tc ent er s .Whydebat e whet herhappyc us t omer sorhappys t af fc omef i r s twhent het woar ei nex t r i c abl y l i nk ed?I ti sc ommonl yac c ept edt hatmot i v at ed,engagedagent sr es ul ti npos i t i v e c us t omerout c omes ( i )wi t hmanys t udi esi ndi c at i ngas t r ongc or r el at i onbet ween c us t omerandempl oy ees at i s f ac t i on.Sohowc anwor k f or c emanagement ( WFM)hel p t oac hi ev ebot h? Fi v eway st ous eWFM f orhappyempl oy eesandhappyc us t omer s T ak eal ookaty ourc ont ac tc ent er .Ar ey ouragent shappy ?I fnot ,whynot ?What mot i v at est hem t ogot heex t r ami l eandwhatdoy ouneedt odot oat t r ac tandk eep t hebes tpeopl e?Gonear et heday swhenagent swer enotex pec t edt ot hi nkf or t hems el v esands atwi t hheads et son,ans wer i ngr out i neenqui r i esal l dayl ong. Di gi t al i z at i on,amobi l ewor ket hi c( i fy ou’ r enothappy ,y ous i mpl ygoel s ewher e)and agr owi ngc us t omer c ent r i cappr oac ht odoi ngbus i nes shav et ur nedt hi sout moded per c ept i ononi t shead.T oday ’ smul t i s k i l l edagent sar ehi ghl ypr i z edas s et s ,t he f r ont l i net oc us t omer swi t ht hepowert omak eorbr eakc us t omerex per i enc es , c or por at er eput at i onsandpr of i t abi l i t y . Agent sl i k et of eel t heyar ev al ued,engagedandhav et heoppor t uni t yt omak ear eal di f f er enc et ot hec ompanyt heywor kf or .Us i ngt hel at es tWFM i nc l udi ngal i f es t y l e ands el f s er v i c edi mens i oni sc ent r al t ounder s t andi ngandgal v ani z i ngt hi shuman f ac t ort oens ur ehappyandpr of i t abl ec us t omer s .Us eWFM t o: 1.Mak el i f eeas i er–mi ni mi z et hes t r es sofs t r et c hedr es our c esbyus i ngaut omat ed f or ec as t i ngandi nt r adays c hedul i ngt or i ght s i z ey ourc ont ac tc ent ert hr oughoutt he dayorr un‘ whati f ’ s c enar i ost obet t erpr epar ef orbus ys eas onal per i odsors pec i al mar k et i ngc ampai gns . Thenl etaut omat i ont ak eawayt hemonot onyofhandl i ngr out i neenqui r i esus i ng Ar t i f i c i al I nt el l i genc es ol ut i onsor“ bot s ” .Thi sl eav eswel l s c hedul edagent sf r eet odo t hec l ev ers t uf fl i k ehel pi ngc us t omer swi t hhi ghl yemot i v eors ens i t i v ei s s uesor t ur ni ngar oundups etorangr yc us t omer s–al l t het hi ngst hats purt hem ont oex c el r at hert hanj us tdoagoodenoughj ob. 2.Empoweragent s–bygi v i ngt hem c ont r ol ov ert hei rwor k i ngl i v es .Thr ough s el f s er v i c e,al l owt hem t os el ec tbr eak sandl unc hes ,s waps hi f t s ,adv i s eov er t i me av ai l abi l i t yandr eques tt i meof fwi t hi mmedi at ef eedbac k .I fwor k i ngf r om homei s eas i er ,l ett hel at es twebbas edWFM t ec hnol ogygi v et hem t heopt i ont ol ogi n s ec ur el yus i ngt hei rowndev i c esi nc l udi ngt abl et sandot hermobi l edev i c est oc hec k s c hedul es ,c oac hi ngandt r ai ni ngs es s i ons . 3.Ret ai nt hebes t–ast her ol eofagent sbec omesmor es t r at egi c ,t heyc anex pec t hi gherwagesandbet t erpr os pec t s .Compani esneedt owor khar deratat t r ac t i ngand t henk eepi ngt hebes tt al ent .Us eWFM t odev el opanef f ec t i v es k i l l smat r i xt ok eep upt odat ewi t hagents k i l l sandt r ai ni ngandus et hei nf or mat i ont os uppor tt ai l or ed per s onal dev el opmentpl ans ,onet oones es s i onsandmeani ngf ul c ar eerpat hsi na pr oac t i v eway . I nt r oduc et hel at es tgami f i c at i onf eat ur est omot i v at eempl oy ees ,pr ov i deaf or um f or s har i ngt opt i ps ,enc our ageheal t hyc ompet i t i onandr ewar di ndi v i dual andt eam per f or manc ei naf unenv i r onment . 4.Bui l dat eam ofambas s ador s–l i k eal l t ec hnol ogy ,t hemor ey ouus ei t ,t hemor e c onf i denty oubec ome,t ot hepoi ntwher ey ouf er v ent l yc hampi oni t .Thes ame appl i est oWFM.Keepaney eoutf ort hes enewc hampi onsi nt hec ont ac tc ent erand mak et hem ambas s ador sofWFM t oboos tagenti nv ol v ementandt her ol eof t ec hnol ogyt ohel pdel i v erout s t andi ngc us t omers er v i c e. 5.Cl os et hel oop–y ouragent smi ghtbey ournewc us t omer sbutc l os et hel oopwi t h endc us t omer st opr ov i deas eaml es s ,endt oendex per i enc e.Li s t ent oy ouragent s , ont hef r ont l i ne,t heyk nowi fy ourc us t omer sar ehappy ,whatwor k sandwhat does n’ t .Dev i s eamec hani s mf oragent st os har ebes tpr ac t i c e–bui l di ngi nt i mef or wor k s hopst ohearwhatwor k si nt er msofs c hedul i ngands ugges t i onsf r om t hef l oor ast ohowi tc oul dbei mpr ov edandr emembert oc el ebr at eanys uc c es s f ul c hanges adopt edasar es ul t . Themor ey ouunder s t andwhatmak esy ouragent sandc us t omer s t i c k ,t hemor eef f ec t i v ey ou’ l l beatc r eat i ngawel l bal anc ed c ont ac tc ent eri ns i deandout .Thenwhet hert hec hi c k enort he eggc amef i r s tbec omesi r r el ev antasi t ’ sac ont i nuousv i r t uous c i r c l eofhappyempl oy eesandc us t omer s .
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I sThi st heWor l d’ sMostExpensi veBar becue? Wi t hsummernowupont heNor t her nHemi spher e,t hought sar ever ymucht ur nedt oal f r escoent er t ai ni ng.Ther ei snot hi ngqui t el i kef oodwhi chhasbeencookedout door st o makebot ht hehear tandt ast ebudssi ng.Andi tseemsnot hi ngsuchast heAemyr i e I gneum hasbeenseenorusedbef or et opr epar emeal si nt hi sway .Coul dt hi sbenotonl y t hewor l d’ smostexpensi ve,butequal l yt hewor l d’ smostl uxur i ousandt echnol ogi cal l yadvancedbar becue? AnAemyr i eI gneum i smor et hanj ustahi ghendgr i l l ;i ti sawor ki ngpi eceofar t .Guar ant eedt oaddopul enceandel egancet oanyout doorspace;whet hert hatbeagar den, yachtorpool si dear ea.Whatmakesi tevenmor edi st i nct i vei st hebar becue’ sbespoke nat ur e–not woAemyr i egr i l l sar et hesame,maki ngi tacompl et el yuni quei nvest ment . Aemyr i ewasf oundedi n2015byf i nef ood,wi neandcooki ngaf i ci onadoPet erWal sh, whof el li nl ovewi t ht heuni quet ast eachi evedt hr oughcooki ngonwoodf i r eswhi l stt r avel l i ngar oundt hewor l dseeki ngoutnewcooki ngi nspi r at i ons.Thegr i l l i ngent husi astbegan hi squestt or ecr eat et heuni quet ast eandf l avour swhi chcanonl ybeachi evedbycooki ng oversmokeandf l amesusi ngt r adi t i onalf uel s–andt ocr eat et hewor l d’ smostl uxur i ous andt echnol ogi cal l yadvancedgr i l l s.‘ Aemyr i e’ comesf r om t heOl dEngl i shwor df or ember . SaysPet er ;“ Ever ycommi ssi oni shandmadei nEngl andt oeachcust omer s’ per sonalr equi r ement sandpr ovi desi t sownerwi t hat r uesenseofi ndi vi dual i t y .Eachgr i l li sbui l tbya dedi cat edt eam ofar t i sancr af t smen,exper i enceddesi gner sandpr of essi onalf abr i cat or s. Wecancr eat et hei coni cendpanel si navar i et yofhar dwoodsandot hermat er i al sand canof f ersever alspeci alf i ni shesf orot herpanel susi ngpai nt s,var ni shes,l acquer s, enamel sandevenl i qui dmet al s.Weassembl eal lt hecomponent sbyhandandt hef i nal st agesar ecompl et edonsi t ewi t ht henewowner . ” Ther ear eofcour seal r eadymanyhi ghendbar becuebr andsal r eadypr eval entwi t hi nt he mar ket .Whatmakest heAemyr i est andouti si t sr angeoft echnol ogi calf eat ur es,bespoke commi ssi oni ngopt i ons,andst unni ngaest het i cs.Whosaysyoucan’ thavebeaut yand br ai ns? SpaceAgeTechnol ogy Wei ghi ngbet ween350kg–400kgdependi ngont hemat er i al sspeci f i edandst andi ngat 1. 4met r es( 55i nches)hi ghandat1. 65met r es( 65i nches)wi de,anAemyr i egr i l leasi l y pr oducesr emar kabl ef oodf or30ormor eguest s. Hi ddenwi t hi nt heuni queext er i ori sanar r ayoft echnol ogi calmast er pi eces. Thepower f ul Cer ami gni t e®i gni t i onsyst em br i ngst hegr i l lt ocooki ngt emper at ur ei namat t erofmi nut esandcanachi eveamaxi mum t emper at ur eofover350˚ C,si gni f i cant l yhi ghert han mostconvent i onalovens. Ahi ghper f or mi ngcomput err unni ngadapt i veandi nt el l i gentsof t war econt r ol shi dden f ans,ai rchannel sandvar i abl event swhi chconst ant l ymoni t orandmanageai r f l ows t hr oughoutt heent i r esyst em.Addi t i onal l y ,Aemyr i eal sout i l i sesast at eof t hear t ,envi r onment al l yf r i endl yandsaf ei nsul at orcal l ed‘ Aer ogel ’ ,or i gi nal l ydevel opedbyNASAf oruse i nt heSpacePr ogr ammeandneverbef or eusedi nt hi st ypeofappl i cat i on.Thi s,combi nedwi t hauni queconst r uct i onmet hodol ogy ,al l owsanAemyr i et opr ovi dea‘ saf et ouch’ ext er i or ,evenwhenoper at i ngatmaxi mum t emper at ur e. Ut i l i si ngawi der angeoff uel si ncl udi ngsol i dwoodl ogs,br i quet t esandchar coal ,t hesol i d f uelsyst em i sper f ectf orachi evi ng‘ hotandf ast ’ gr i l l i ngandsear i ng,aswel las‘ l owand sl ow’ smoki ng.Toachi evet heul t i mat ef l avourexper i ence,chef scanaddoak,cher r y , appl e,hi ckor yoranyot herf avour edwoodst ocompl i mentt hef oodt heyar ecr eat i ng,pr ovi di nggast r onomi cper f ect i onever yt i me.Thehi ghheatf eat ur ehast headdedbenef i tof al l owi ngt hegr i l lt obesett oasel f cl eani ngmode,andatsucht emper at ur es,anycooki ng r esi duessi mpl ycar boni seandcanbebr ushedaway . Fl avouri satt hehear tofAemyr i e.Pet erWal shexpl ai ns,“ Ther ear emanycooki ngst yl es avai l abl et oachefwhenusi nganAemyr i egr i l l .Awor l df i r st ,pat entpendi ngi nt el l i gent t emper at ur econt r olmechani sm aut omat i cal l yadj ust st hegr i l lt oensur ef oodi scooked pr eci sel y .Thi sal l owsbot hf oodl over sandpr of essi onalchef sal i ket ocr eat eever yt hi ng f r om ast eaksear edf orseconds,t omel t i nt hemout hmeatwhi chhasbeensmokedat ver yl owt emper at ur ef or20hour sormor e. ”
Unpar al l el edDesi gn Ther ei sanal mostl i mi t l essr angeofmat er i al st hatcanbeusedi neachcommi ssi on,andt he Aemyr i edesi gnt eam cani nt egr at eanext ensi vecombi nat i onofwoods,met al s&composi t es t of or m at r ul yuni queandi ndi vi dualshowpi ece.Exampl esi ncl ude,br ushed,sat i norpol i shed st ai nl essst eel s,andenamel sofal mostanycol ourpal et t ecanbeusedasmet alf i ni shopt i ons,whi l stt hesi depanel scani ncl udebl ackwal nut ,oak,t eak,mahoganyorevenl i qui d met al s.Noaspecti sl ef twi t houtt hought .Tocompl i mentt hechosenmat er i alandover al l desi gnt heme,doorandhoodhandl es,t emper at ur econt r olknobsandot heraccent scanbe speci f i edi nawi der angeoff i ni shes,t oi ncl udeni ckel ,chr ome,br ass,si l verandevengol d. Thechoi cer eal l yi sal mostl i mi t l essandal l owsf oranAemyr i et of i tseaml essl yi nt oany home,set t i ngorenvi r onment . I nspi r at i onf ort heout ersi depanel scr eat edf r om pi nst r i pedwoodscamef r om t hecl assi c Boat Tai lcar soft he1920sandnaut i call egendsmadef amousi nt he1960sand1970sont he I t al i anRi vi er a.Ot heraut omot i veandnaut i cali nf l uencesr unt hr oughoutt hebr and,r ef l ect i ng t hepr esenceandabi l i t yofanAemyr i et obeusedbot honl andandseai nr est aur ant s,hot el s, hi ghendevent sandsuper yacht sal i ke.Thepubl i cr esponsef ol l owi ngt hel aunchofAemyr i e speaksf ori t sel f ;anumberofhi ghpr of i l echef shaveshownkeeni nt er esti nt hehi ghl ysophi st i cat edbar bequeandgr i l l i ngsyst em,wi t hawar dwi nni ngandMi chel i nst ar r edchef Dar r onBun( Gr oupExecut i veHeadChefoft heGoodwoodEst at e)st at i ng,“ I fyouar ewor ki ngasachefandyoudon’ twantoneoft heseyouneedt ochangecar eer .Thesear er eal l y cl assy . ” Fur t her mor e,Aemyr i ewasadoubl eawar dwi nneri nt he2018Sur r eyDi gi t al Awar ds,whi ch i ncl udedt hef l agshi pcat egor i es“ BestWebsi t e”and“ BestOnl i neRet ai l er ” ;andwasawi nner i nt he2017/ 18APr i meAwar dsi nt he‘ HomeAppl i anceDesi gn’ cat egor y . Thet est i nganddevel opmentoft hi sbeaut i f ulcr eat i oni scompl et ewi t hal lr el evantt r ademar ksanddesi gnsr egi st er edandal lpat ent sappl i edf or .Aemyr i e del i ver edt hei rf i r stcommi ssi oni nMar ch2018t oMal i bu,Cal i f or ni a, andhaveademonst r at i onmodelnowi nr esi denceatSt anst ed House,Hampshi r ewhi chi sr eadyt obevi ewedbyappoi nt ment . Aemyr i ewoodf i r edgr i l l sar enowavai l abl et ocommi ssi on t hr ought heAemyr i ewebsi t e.Pr i cesar edependenton cust omerr equi r ement sandst ar tf r om £25, 000.
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Resear chr eveal sr oguer ecr ui t mentagenci es put t i ngpr of i tabovepr of essi onal i sm Newr esear chl i f t st hel i donr ecr ui t ment ’ sshady pr act i ces Amaj ornewi ndependentsur veyofover1000UK j obseeker sandempl oyer shaspai nt edat r oubl i ng pi ct ur eofanunr egul at edi ndust r ywi t hnobar r i ert o ent r yandwi l dl yf l uct uat i ngser vi cel evel s.Thesei ncl udeanoverr el i anceont echnol ogyandshady pr act i cessuchaspubl i shi ngf akej obadver t i sement s asawayofget t i ngpeopl et osi gnupwi t ht hei r agency . Ther esear ch:“ Tr usti nRecr ui t ment ” ,under t akenby Expl ai nTheMar ketf ort hepeer t opeerr ecr ui t ment r ecommendat i onpl at f or m AnyGood?f oundt hatover hal fofal lr espondent s( 52%)t hathaveusedr ecr ui t mentagenci esi nt hepastyeardi dnotf eelt hatt hey wer edeal twi t hhonest l yandl esst han5% woul d t r ustar ecr ui t mentagencyt oadvi set hem whet hera r ol eorcandi dat ewasr i ghtf ort hem.
“ Basedonmycar eeri nphar maceut i cal s,educat i on andt hechar i t ysect or ,Icanonl yt hi nkofoneort wo r ecr ui t mentconsul t ant st hatIhaveevert r ust ed” ,sai d oneLondonbasedj obseeker . Speci f i cpr obl emsci t edbyr espondent si ncl udedt he f actt hatr ecr ui t mentagenci esr ar el yputt heneedsof ani ndi vi dualhi r erorj obseekerabovemaki ngapr of i t , of t enhavel i t t l ei ndust r yorsect orexper t i se,don’ t l i st ent or equi r ement sandpostf akej obadver t i sement st ol ur ei nt al ent . Ther ewasal soaf eel i ngt hatr ecr ui t er sr el i edt oo muchont echnol ogywi t hover90% st at i ngt hati twas i mpor t antt oensur et hatr ecommendat i onscamef r om r ealpeopl eandnotal gor i t hms. “ Youdon’ tr eal l yt r ustanapporawebsi t eoni t sown.I needt ot al kt ot hepeopl ewhoar er eal l yi nt heknow aboutt hej ob, ”sai doner espondent–ahi r i ngmanagerf r om apr oper t ybusi ness-whi l eaj obseekerf r om Bi r mi ngham sai d:“ Ever yt hi ngi sonl i ne,noi ssuewi t h t hat .Ican’ tseet hatt r endeversl owi ngdownbut somet i mesIf eell i keI ’ m wr i t t enof fbef or eanyonehas achancet ogett oknowmeorevent al kt opeopl ewho knowwhatIcando. ” “ Thi si sani ndust r yr i pef ordi sr upt i on, ”saysJul i etEccl est onf ounderofAnyGood?apl at f or m wher epr of essi onal sr ecommendt hei rpeer sf orr ol es. “ Let ’ sbecl ear–t her ear eundoubt edl ygoodhonest r ecr ui t mentf i r msoutt her ebuti ti sal soappar entt hat t r usti nt her ecr ui t mentsect orasawhol ei satanal l t i mel ow.Whatwehavet odayi sanunderr egul at ed unl i censedt hi r dpar t yi nt er medi ar ywi t hl evel sofser vi cet hatsi mpl ywoul dnotbet ol er at edi nanyot her sect or .Thi nkest at eagent sandPur pl ebr i cks.Thi nk t r avelagent sandAi r bnb.Thent hi nkr ecr ui t ment agent s–wi t hourr esear chshowi ngt hatover45% of r espondent swer enowusi ngr ecr ui t mentagenci es l essornotatal l ,t hewr i t i ngmaywel lal r eadybeon t hewal l .Thi sr esear chi sj ustt hest ar tofacampai gn t ocl eanupt hesect or-i t ’ sbei ngopenl yshar edand wehopet hati tcanbet hest ar tofaconver sat i onf or change. ”
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Sout hWal es
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