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Eur opeanf i nancest udent sst i l lwantCi t yj obsdespi t eBr exi t Eur opeanf i nancest udent sst i l lwantCi t yj obsdespi t eBr exi t

Raphael l eGaut hi er ,Execut i veDi r ect orofPar t ner shi psandCar eer satHECPar i s,says:

" Theel ement swhi chmakeLondongr eatasar ecr ui t menthubar eunl i kel yt ochangeasar esul tof t heEUr ef er endum,notl eastbecauset her ear ean est i mat ed3, 000Fr enchf i r msi nBr i t ai n,whi ch empl oynear l y400, 000peopl e,andt het i esbet ween i t ai nandFr ancear ehi st or i candsi gni f i cant .

Thest udent smetwi t ht opbusi nessandr ecr ui t ment Br l eader s,di scover eddi ver sewor ki ngenvi r onment s, Theset i esgoal ongwayt oexpl ai ni ngt hesuccess andnet wor kedwi t hr el evanti ndust r ypr of essi onal s. “ ofHECPar i sst udent s' st udyt r i psandt her eason whyst udent sf r om Mast er spr ogr ammes,aswel las Companyvi si t si ncl udedAmazon,Bar cl ays,Cr edi t f r om t heMBA,cont i nuet oseeLondonasanexcel Sui sse,Danone,BNPPar i bas,Deut scheBank, entdest i nat i onf ort hei rnextcar eerst ep. " Gol dmanSachs,Soci ét éGénér al e,HSBC,Mor gan l St anl ey ,Sant ander ,Uni l ever ,andVodaf one.

St udent sst udyi ngont heMScI nt er nat i onalFi nance, MScSt r at egi cManagement ,andMScFi nanci al Despi t er ecentt ur moi l ,Londonwast hedest i nat i on Economi cswer eal li nvol vedi nt het r i pst oLondon. ofchoi cef orst udent s,aheadofNewYor kand Ber l i n,wi t ht heCi t yr emai ni ngat t r act i vet ot hose Rel easef r om Bl ueskyPR want i ngt owor ki nf i nance.

Over350st udent sf r om HECPar i sbusi nessschool havevi si t edbanksandot hergl obalcompani es basedi nLondont hi saut umnai mi ngt ost r engt hen t i eswi t ht heUKj obmar ket .

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Del i c i ouspumpk i npur eei sbl endedwi t happl ej ui c e,c ar r ot pur ee,appl epur ee,pi neappl ej ui c e andl emonj ui c e.Theni t ’ s c ompl ement edwi t hadas hof gi ngerpur eeandc i nnamonf ora war mi ngbi t e!

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Lessf ami l yt i meandmor est r essaswor kl oadssoari nUK of f i ces ·Fami l yt i meandhol i dayst akeahi taswor ker sf or cedt oputi next r a hour s ·Mostwoul dwor kf ewerhour si ft heycoul daf f or dt odosof i nanci al l y ·UKr ankssecondf orst r essaf t erGer manyi nEur opeancompar i son Newr esear chsuggest st hatwor kl oadsi nof f i cesar oundt heUKhave goneupmar kedl yovert hel astyear ,r esul t i ngi ni ncr easedst r essl evel s asempl oyeeswor kl ongerhour sandhavel esst i mef ort hei rf ami l i esand hol i days.

“ Youwoul dn' tover l oadapi eceofmachi ner yandexpecti tt ol astl ong wi t houtf ai l ur e.Thesamepr i nci pl esappl yt ohumans,especi al l yi fyou expectt hem t opr oducehi ghqual i t ywor konaconsi st entbasi s. " Ther esul t si ndet ai l

·Wor kl oadshavegoneupovert hel astyearf or58% ofUKr espondent s, 72% i nGer manyand77% i nFr ance ·Wor ki nghour shadgoneupf or47% overt hel astyear ,compar edt o56% i nFr anceand61% i nGer many . ·62% ofUKr espondent swi t hchangedwor kl oadsst at edt hatt heywer e Thesear et hekeyf i ndi ngsofani ndependentsur vey ,commi ssi onedby eel i ngmor est r essedcompar edt oayearago.Thosewi t ht hehi ghest col l abor at i onandwor kmanagementpl at f or m Wr i ke,aboutdi gi t alwor ki ng f cei vedi ncr easesi nwor kl oadwer eal sot hemostst r essed( 83%) .The cul t ur eandi t si mpactont hel i vesofof f i cewor ker si nt heUK,Fr anceand per mostst r essedcount r yi nt hesur veywasGer many( 66%) ,wi t ht heUK Ger many . r anki ngsecond( 62%)andFr ancet hi r d( 60%) . ·I nt heUK,cl oset oat hi r d( 31%)nowspendl esst i mewi t ht hei rf ami l y Ri si ngwor kl oadsduet ost af fshor t ages t hanayearago,28% havel esst i meavai l abl et ot akef orhol i daysanda Near l ysi xi nt en( 58%)f el tt hatt hei rwor kl oadhadgoneupt osome quar t er( 25%)nowwor kmor eatweekendst hant heyusedt o,duet ot hei r ext ent ,wi t haf i f t hst at i ngi thadgoneup‘ si gni f i cant l y . ’ changedwor kl oad.Bycont r ast ,51% ofr espondent si nGer manyand41% i nFr ancest at edt hatt hei rf ami l yt i mehaddecr eased.

Byf art hebi ggestper cei vedcont r i but ort ot hi si st hatst af f i ngdoesnot ·UKempl oyeesbel i evet hatt hei rl i nemanagerexpect st hem t owor k mat cht heamountofwor kcomi ngi n.Compani esar eei t hernothi r i ng l ongerhour s( 34%)andt ot akef ewerbr eaks( 27%)t ogett hej obdone. mor est af ft ocoveraddi t i onalwor kcomi ngi n,orhavehadt ocutt hei r cept i onsappeart obeont hemar k,wi t h40% ofmanager s wor kf or ce.Handl i ngi ncr easedr esponsi bi l i t i eswast het hi r dmostf r equent ·Thoseper sayi ngt heynowexpectt hei rempl oyeest owor kl ongerhour sand33% cause,l i kel yduet ot heexi st i ngst af fhavi ngt opi ckupt hesl ack. sayi ngt heyneedt ot akef ewerbr eakst omeett hati ncr easei ndemandon hem.

Theknockonef f ectofchangi ngwor kl oadsi st hatUKempl oyeesacr oss t al lsect or spol l edwor kl ongerhour st ogett hej obdone( 47%)t hanayear veywasconduct edbyOnePol li nAugust2016among3, 000of f i ce ago,wi t hat hi r dofmanager sconf i r mi ngt hatt heyexpectwor ker st oput Thesur w o r k e r s , w i t h 1 , 0 0 0 r e s p o n d e n t s e a c h i n t h e U K , F r a n c e a n d G e r ma n y . i next r at i meandt akef ewerbr eakst ot i ckof ft hei rgr owi ngt askl i st s.

St r essl evel smountast i meof fi shar dert ocomeby Thebi ggesti mpactoft hi schangi ngwor kl oadcul t ur al l ywasani ncr ease i nper cei vedst r essl evel s:near l yt wot hi r dsofr espondent sconcer ned st at edt hatt heywer ef eel i ngmor est r essedcompar edt oayearago ( 62%) .Thi sputt heUKsecondonl yt oGer many ,wher et wot hi r dsf el t t hei rst r essl evelhadi ncr eased,andsl i ght l yaheadofFr ance( 60%) .

TheWr i kesur veyal sor eveal st hatchangi ngwor kl oadhasadr amat i c ef f ectont i meavai l abl ef orf ami l yandhol i days.I tshowst hatcl oset oa t hi r d( 31%)oft hoseaf f ect ednowspendl esst i mewi t ht hei rf ami l yt hana yearago,28percenthavel esst i meavai l abl et ot akef orhol i daysanda quar t ernowwor kmor eatweekendst hant heyusedt o.

Per hapswecant akesomecomf or ti nknowi ngt hatt hi sdr opi nper sonal t i mewasf el tevenmor est r ongl yi nt heot hermar ket s,wi t hmor et hanhal f t her espondent sconcer nedi nGer manyandwel loverat hi r di nFr ance st at i ngt hatt hei rf ami l yt i mehaddecr eased.

Par t t i mewor ki ngi sapi pedr eam Takent oget her ,onl yaf i f t hofUKwor ker st hi nkt hei rwor ki nghour sar e f i ne,andt hr eei nf i ve( 59%)woul dwor kf ewerhour s–ei t heri ft heycoul d af f or di tf i nanci al l yort hei rwor kl oadscoul dbeadj ust edaccor di ngl y .

Technol ogyasasavi our ?

Technol ogyi sper cei vedbyt hemaj or i t yasbei ngkeyt ohel pi ngwor ker s st ayabr eastoft hei rexpandi ngt askl i st ,maki ngi teasi ert owor kr emot el y , shar ei nf or mat i on,andi ncr easepr oduct i vi t y .I nf act ,i nspi t eofr i si ng wor kl oads,mor et hanaquar t erofwor ker sf el tt heyandt hei rt eamshad becomemor epr oduct i veovert hel astyear .

Andr ewFi l ev ,f ounderandCEO ofWr i ke,comment ed:“ Muchhasbeen madeoft hebl ur r i ngofl i nesbet weenwor kandpr i vat el i f e.Ourst udy showst hati t ’ snotsomuchabl ur r i ngoft hosewor l dsbutapr ogr essi ve decl i neofper sonalt i mei nf avourofwor kt i me. “ Thepr obl em i st hatwor kl oadsar egr owi ngexponent i al l y ,butt hesyst emsandpr ocesseswehavear enotkeepi ngup-andt hati st aki ngat ol l onwor ker s.Theyneedbet t erwaysofmanagi ngt hesheervol umeof wor kr equest sanddemands.Att hesamet i me,busi nessl eader sneeda cl earvi ewofwor kl oads–andr eal i st i cexpect at i onsast ot heamountof wor kst af fcanhandl eatonce,wi t houtbur ni ngout .

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Runni ngasmal lbusi nesscanbedi f f i cul t .Busi nessowner swi l lknowt hati nor der t okeepacompanyr unni ng,t heyneedt ohavecust omer st opur chaset hei rpr oduct s.I ti sof t enr et ai ni ngaconst antst r eam ofcust omer st hatpr ovesdi f f i cul t .Communi cat i onsandsal esexper tDar i oCuccihasbeent r ansf or mi ngbusi nesses acr ossEur opebyi mpr ovi ngt hei rcust omerser vi cespr ocess.

“ Aut omat i onwi l lnotsol veyourpr obl emsei t her .Soci almedi aandemai l sar ei mper sonal .I tf eel sasi fyouar et al ki ngatt hecust omerr at hert hanwi t ht hem.Youneed t ospeakt ot hem.Thi sgr owst r ustandi ncr easesyourchancesofr epeatsal esand r ecommendat i ons.Addi t i onal l y ,youneedt ol i st ent oyourcust omer sandunder st and whatt hei rneedsar e.Youcant henof f erapr oductt hatt heyr eal l yneed.I ti saski l l t obef l exi bl ei nconver sat i onandi t ’ ssomet hi ngt hatcandef i ni t el ybel ear ntwi t ht he LondonbasedDar i oCucciwor kswi t hbusi nessesbyi dent i f yi ngpr obl emswi t ht hei r r i ghtt r ai ni ng. cur r entsal esst r at egyandf ocusesongener at i ngl ongt er mr evenue.Overt hel ast 15year shehasdevel opedandr ef i nedar el at i onshi psal essyst em t hatt eaches “ Thet i mi ngandnat ur eoft hef ol l owupi s busi nesseshowt oi mpr ovecommuni cat i onswi t hcust omer sandsust ai nsal es. cr uci al .I facust omerhasagr eat exper i encebutnocommuni cat i on,t hey Heexpl ai ns,“ Keepi ngacust omerhappyandl oyali smuchl esscost l yt hanf i ndi ng wi l lst ar tl ooki ngel sewher e.Asui t abl e anewone.I tseemsal loft hebi gcor por at i onsi nt hewor l dar espendi nghundr eds Cust omerRel at i onshi pManagement ofmi l l i onsonmar ket i ngt oacqui r enewcust omer s.I fsal esdr i vencust omerser ( CRM)syst em wi l lbeabl et ohel pt r ace vi ceswast hateasy ,woul dn’ tever ybusi nessbedoi ngi t ? t hehi st or yofconver sat i onsandshow whent hecust omerwasl astspokent o. “ Oneoft hekeyel ement st okeepi ngcust omer si snur t ur i ngandgr owi ngt her el aThi sal sogi vesagoodi ndi cat i onast o t i onshi pyouhavewi t ht hem.I fyour el yonaut omat edser vi ces,i t ’ sunl i kel yyou’ l la whatacust omermaybel ooki ngf ori n changei nyoursal es.Peopl ewantt ot al kt opeopl e,i ti sassi mpl east hat .Youwi l l t hef ut ur e.I ti shel pf ult ohaveanexper t needt ost ar taconver sat i onwi t hapot ent i alcust omer .Thi smayseem daunt i ngat i dent i f yt hebestsyst em f oryourbusi ness f i r st ,especi al l ywhenyouar ecol dcal l i ng.Putal lyournegat i vet hought sandf ear s andseewher ei mpr ovement scanbe t ot hesi deandt el lt hepot ent i alcust omerbr i ef l ywhatyoudo.Thi swayyoucan madei nyoursal espr ocess. ” gauget hei ri nt er estqui ckl yandt i mei ssavedf orbot h.

Dar i oCuccii swel l accompl i shedi nt he “ I ti si mpor t antt hatonceyouhavegai nedacust omeryoucont i nuet obui l donyour psychol ogybehi ndsal esandhas r el at i onshi p.Mor eof t ent hannot ,anent r epr eneurwi l li mmedi at el ybel ooki ngf or ext ensi veexper i encei nt hei ndust r y .Hi s t henextcust omert oi nt r oducet ot hei rser vi ces.Thi sl eavest hecur r entcust omer s pr ocesshashel pedbusi nessesgr owt hei r f eel i ngnegl ect ed.Theonl yt i met heyar ecommuni cat edwi t hi swhenyouhavet o pr of i t st hr eef ol dt hr ought r ai ni ngi n askf orpayment ,t heyhaveapr obl em oryouhaveanewpr oductt osel l .I magi ne l eader shi p,negot i at i on,management , youhavebeenonaf ant ast i cf i r stdat eandt hendonotspeakt ot hem f orsi x ser vi ce,sel l i ngandcust omerser vi ceski l l s. mont hs.Youcoul dcal lupandaskt obor r owsomemoney .Theywi l lquest i onwhy Hei scur r ent l ywr i t i nghi sf i r stbookwhi chwi l lr evealt hebestcust omerser vi cesand t heyshoul dgi veyoumoneyandar el i kel yt osayno.I t ’ sexact l yt hesamewi t h i twi l lber el easednextyear . busi nesses–whywoul dt heybuyf r om youagai ni ft heyexper i encedbadcust omer ser vi ce?

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