SECTION A | INTRODUCTION TO SOLAR PANDA

Introduction to Solar Panda

Who we are and our values Sales Structure Retail Location FSM Roles and Responsibilities

WHO WE ARE

solar innovators

We are an innovative company providing home solar systems to rural African communities without access to electricity.

financial includers

Our pay-as-you-go model allows millions of families to have electricity for less than the daily cost of kerosene and mobile phone charging.

environmental defenders

We are an innovative company providing home solar systems to rural African communities without access to electricity.

CORE VALUES

People Power

The sun powers our home solar systems. Our people power Solar Panda.

Customer-centric

Every decision we make and action we take is to impress our Boss, the customer.

Integrity First

Our relationship with our customers, our suppliers and with each other puts honesty above all else.

We Care

We care about our customers’ experience with our products, our service and our people. Care comes with responsibility.

Sales STRUCTURE

Head of Sales

Area Sales Manager

Field Sales Manager

Field Agent

Retail Locations

Shockers

Bondo Bumala Bungoma Mumias Perfectos

Migori Rongo Sori Panthers

Marsabit Narok Nyahururu Nakuru Sharks

Ukunda

Shooting Stars

Kakamega Kisumu Kipkaren

Crusaders

Eldoret Kabarnet Kapsabet Kitale Lodwar

Joint Forces

Matuu Maua Mwingi Siakago

Matadors

Homabay Katito Oyugis

Golden Eagles

Emali Matuu Wote Gladiators

Kajiado Machakos Nairobi

A Solar Panda shop is one that has been identified in a potential area with a good flow of customers. The potential of growth in this area is researched and ascertained beforehand. The Solar Panda shops are well branded in our deep yellow and black colors. Inside the shop we have the Shop Administrators who are in charge of the Stocks within the shop and also service customers who walk- into the shop.

The Solar Panda Shops

What happens at the Solar Panda Shop?

Recruitment and Training (FSM responsible)

Stocking (Shop Administrator responsible)

Servicing (Shop Administrator and Customer care responsible)

Recruiting and training FAs (25 – 50 per shop) Generating 300-600 sales per month. The FSMs are always in the field with the FAs

Safely and securely storing devices and marketing materials. Serves as a pickup point for FA, FT and FSM stocks.

Warranty and repair support for customers Providing regular customer service for repairs, returns, and questions Selling to walk-in customers.

Solar Panda satellite shop

This is a shop set up in an area that shows potential for future growth. It consists of a smaller shop than the ordinary shop. It acts as a stock point for the

FSM and Field Agents.

The shop has minimum branding.

The FSM in this shop also plays the role of Shop administrator, goes to the field during certain hours and spends some time at the shop

Customers in these areas are informed on the hours to visit the shop for customer service, warranty, and troubleshooting.

Shop adherence, teamwork, and collaboration

The Shop Administrators are responsible for all issues to do with stock. The FSM must make sure that the Field Agents understand the rules around stock management and align. The Shop Administrators are the custodians of the store Keys and all laid out procedures should be followed Field Sales Managers and FAs are not supposed to hang around the shop unless they are holding meetings, training or have gone to collect stocks or direct customers to the shop. The FSM has to be the uniting factor, making sure that the Shop Administrators, the FAs, FTs all work as one Team

FSM Roles and Responsibilities

The main role of the Solar Panda Field Sales Manager is to:

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13. Understand Solar Panda, our products, and other services. Drive the sales within their territory, achieve and surpass shop sales targets Recruiting and retaining productive Field Agents. Train, coach, mentor, and motivate Field Agents. Daily follow-up and support of Field Agents.. Ensure loan repayment levels are high, making sure customers are paying. Responsible for stock management at their level as well as stocks held by FAs Act as the bridge between the sales team and the Area Sales Manager. Ensure compliance by FAs in following stock management rules. Plan and attend shop meetings and trainings. Address Shop queries and foster teamwork and collaboration in the shop. Study what the competition offers and share feedback on the same. Always act with Integrity towards customers, as well as with Solar Panda staff. DO NOT lie, steal money, or involve yourself in other fraudulent activities.

Benefits

Build your sales career and earn respect and recognition in the community.

Earn a good salary, commissions and awards based on sales performance.

Build your leadership skills.

Requirements

commitment

·Devotion in delivering the sales numbers (300+) as well as continuous FA recruitment. drive to perform

Energized to drive sales up until targets are met and processes taught to the FAs. positive attitude

Show love for the Job and the people they work with. Look forward to the good in people. self motivation

Ability to do your work with a cheerful heart. Nobody needs to tell you what to do. discipline

·Remain focused and work hard. Practice patience and truthfulness. Avoid cutting corners. teamwork focus

You should work well with others always try to improve team performance.

N/B We expect all managers to reside within their areas of operation.