Corporate Social Responsibility Report 2016 Sodexo Sweden

CORPORATE SOCIAL RESPONSIBILITY REPORT 2016 SODEXO SWEDEN

BETTER TOMORROW PLAN

The Better Tomorrow Plan is Sodexo´s global plan when contributing to sustainable development. It is a long term plan in order to create a better future and the program includes four different focus areas.

The plan includes 80 countries, 75 million consumers and 425,000 employees.

WE ARE Conscious of our social responsibility.

Our values and ethical principles are the foundation of our company.

2 SODEXO CSR REPORT 2016

WE DO Four priorities: 1) Responsible employer 2) Nutrition, health and wellness 3) Local communities 4) Environment

WE ENGAGE We shall raise awareness among our stakeholders; employees, customers, guests, suppliers and partners.

CONTENT 4

5

Sophie Bellon, Chairwoman Greetings from Country Manager Azita Shariati: “Responsibility and conscience makes you grow”

6

About Sodexo

7

Our services

8

Quality of Life

9 10

19

Sodexo´s 18 commitments according to Better Tomorrow Plan are numbered in the report.

WE ARE Values and ethical principles WE DO As an employer Environment and quality certification Health and safety Have a safe day Zero October Food safety Nordic Quality of Life conference Sodexo supports me Sodexo 50 years!

WE DO Nutrition, health & wellness Sick leave at Sodexo Stand up Food theme Brazil Food from three continents Meat from Berga farm on the school menu Vegetarian is magical Opportunities for exercise in your everyday life

24

WE DO

Local communities

Stop Hunger

Stop Hunger – a global initiative

for local support

Sodexo participated in Portionskampen

New location for tailor made

head office

29

35

WE DO Environment What is required to become one of Sodexo´s suppliers?

Change of supplier gives environmental leap Cage free eggs Fighting food waste together WasteLESS Week WE ENGAGE Sodexo site survey CSR report Activity calendar Awards and recognitions

Publisher: Sodexo AB

SODEXO CSR REPORT 2016 3

«We cannot think about success of organizations only through financial results but also through what they will bring to society.»

SOPHIE BELLON CHAIRWOMAN 4 SODEXO CSR REPORT 2016

”RESPONSIBILITY AND CONCIENCE MAKES YOU GROW” SODEXO IS STILL THE MOST SUSTAINABLE COMPANY WITHIN THE INDUSTRY. It makes me proud, joyful and determined to continue developing sustainable solutions.

We received a top ranking in RobecoSAMS:s “Sustainability Yearbook” for the tenth consecutive year. Their yearly report examines companies work within the area of sustainability and it´s considered to be the most comprehensive worldwide. RobecoSAM:s examination is the foundation of “Dow Jones Sustainability Index”, which gave us a top ranking for the twelfth time.

Our global sustainability plan is the foundation for our work within sustainability: “Better Tomorrow Plan”. The plan was launched in 2009 and since then we have measured, reported and set new objectives. A plan isn´t worth anything if the usage of it isn´t controlled continuously and the objectives are reached.

Our mission is to increase the quality of life for our employees and customers, and to contribute to the financial, social and environmental development in the communities where we operate.

Every country and region has its own challenges and needs. In Sweden we have focused on reduction of food waste, organic food, less usage of chemicals and strengthened our work within diversity and inclusion furthermore during 2016.

Everyone is responsible for our planet. It’s huge for us being the 19th largest employer in the world. We are delivering services every day to 75 million people worldwide. It can seem ambitious of us to say that we contribute to their quality of life, but we mean it. Our high ambitions have not only increased the pride internally, it has also rewarded our business. The curiosity of our customers has increased and they want to know more about our ways of working. We will gladly share this information with them.

It´s not only responsibility that makes you grow. Collaboration makes you grow too.

Azita Shariati CEO Sodexo AB

A RESPONSIBLE EMPLOYER Sodexo is the 19th largest employer in the world. Our success depends on our employees’ expertise, pride and pleasure in delivering our services across all of our businesses. We strive to ensure that each individual, whatever their qualifications, has the opportunity to continuously develop their skills and advance in their responsibilities. Sodexo employees benefit from strong development opportunities such as individual and collective train-

CONTINUOUS DEVELOPMENT Sodexo is the community of its clients, consumers, employees and shareholders. We recognize that the best way to respond to the expectations of all of our stakeholders is through steady growth. We also believe it is important that our work is meaningful to all who contribute to it.

ing and opportunities to work in other Sodexo countries.

QUALITY AT EVERY STAGE

CODE OF CONDUCT

We have a close dialogue with our customers so that we can constantly improve the services we offer. Our processes ensure that customer expectations are met. Sodexo in Sweden is quality and environmentally certified according to the international standards ISO 9001 and ISO 14001, as well as authorized by Almega serviceentreprenörerna (the Almega Service Contractors).

We do not tolerate any practice that is not born of honesty, integrity and fairness, anywhere in the world where we do business. We clearly communicate our position to our clients, suppliers and employees and expect them to share this rejection of corrupt and unfair practices.

The Code of conduct is available in 28 languages and 93 % of our suppliers globally have signed it.

SODEXO CSR REPORT 2016 5

75 million consumers served daily.

19th largest employer in the world.

ABOUT SODEXO

S

odexo is the worldwide leader in Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance…every day.

We offer our customers complete integrated service solutions, developed through more than 50 years of experience and expertise.

We are the only company in the world offering quality of life services in 80 countries within three areas: On-site Services, Benefits & Rewards Services and Personal & Home Services.

Sodexo´s success is based on our independent position, our sustainable business model and our ability to continuously develop and engage our 425 000 employees around the world.

Half of the members in the Swedish Executive Committee are women.

Sodexo Sweden is first with eco labeled chemicals.

1989

2007

2009

Sodexo Sweden starts using the first gas fueled minor service vehicle.

Sodexo globally launches the Better Tomorrow Plan for a sustainable future.

Launch of the global Sodexo campaign WasteLESS Week.

Sodexo Sweden becomes environment certified. (ISO 14001) Sodexo Sweden initiates Stop Hunger actions.

6 SODEXO CSR REPORT 2016

2012

2013 2014

Sodexo Sweden introduces routines for reduced food waste in all restaurants.

Sodexo Sweden starts using the first electrical service vehicle.

Sodexo Supports Me is launched in Sweden – employees and their closest family Sodexo globally makes are offered telephone a commitment to only support for increased use cage free eggs by quality of life.

2025.

A diversity network is established in Sodexo Sweden.

2015 2016

2016 –

Sodexo Sweden becomes quality certified. (ISO 9001)

2025

We work for a better future and strive to: • Remain the best within our industry when it comes to sustainable development.

• Continue to develop our support to local communities.

• Promote health & wellbeing of our customers, guests and employees.

• Work in order to promote a culture where diversity and unique talents are valued.

OUR SERVICES MEETINGS & EVENTS

SERVICE MANAGEMENT

FOOD SERVICES

FACILITIES SERVICES

CLEANING

RECEPTION

LOGISTICS

AID EQUIPMENT SERVICES

SODEXO CSR REPORT 2016 7

WE DO • OUR SERVICES

QUALITY OF LIFE FOR CUSTOMERS AND EMPLOYEES As a supplier of Quality of Life Services, Sodexo should simplify and streamline the everyday life and contribute to the added value of our customers. Of course we shall contribute to increased quality of life for our customers and users, but also for our own employees.

WHAT DOES QUALITY OF LIFE MEAN FOR SODEXO? By performing surveys and having over 50 years of experience with customers and consumers, it has been possible for Sodexo to identify 6 dimensions of quality of life that our services have a direct impact on.

SOCIAL INTERACTION

All factors that strengthen bonds among individuals and facilitate access to culture and entertainment.

PERSONAL GROWTH

Everything that allows an individual to learn and make progress.

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EASE & EFFICIENCY

All factors that impact an individual’s ability to carry out activities with ease, efficiency and minimal interruptions.

RECOGNITION

All factors that contribute to an individual feeling truly valued.

PHYSICAL ENVIRONMENT

All factors that contribute to the comfort of individuals and make them feel safe.

HEALTH & WELL-BEING

Promoting a healthy lifestyle through a wellbalanced diet and exercise.

WE ARE OUR VALUES SERVICE SPIRIT

TEAM SPIRIT

SPIRIT OF PROGRESS

Clients and consumers are at the center of everything we do.

It is an absolute need in all of our operations, our business units and administrative offices, as well as in our management committees.

One can always improve on the present situation.

• Acceptance of evaluation and comparison of one’s performance, with one’s colleagues in the company or with one’s competitors.

• Self-assessment, because understanding one’s successes as well as one’s failures is fundamental to continuous improvement.

• A balance between ambition and humility.

• Optimism, the belief that for every problem there is a solution, an innovation or some way to progress.

•

•

To serve them well on a daily basis, we have to demonstrate our availability and responsiveness, to anticipate their expectations and to take pride in satisfying them.

Sodexo has become a global company but we remain locally focused; our managers in the field are true entrepreneurs, close to their clients and empowered to make decisions.

•

•

Each person’s skills combine with other team members’ knowledge to help ensure Sodexo’s success.

Teamwork depends on the following: listening, transparency, respect for others, diversity, solidarity in implementing major decisions, respect for rules and mutual support, particularly in difficult times.

OUR ETHICAL PRINCIPLES LOYALTY

RESPECT FOR PEOPLE

A foundation of loyalty, shared by Sodexo with its clients, employees, and shareholders, based on honest and open relations. Trust is one of the cornerstones of operations in our organization.

Humanity is at the heart of our business.

Sodexo is committed to providing equal opportunities regardless of race, origin, age, gender, beliefs religion or lifestyle choices.

TRANSPARENCY

BUSINESS INTEGRITY

This is one of Sodexo’s major principles and a constant with all stakeholders: clients, consumers, employees and shareholders and public opinion.

We do not tolerate any practice that is not born of honesty, integrity and fairness, anywhere in the world where we do business. We clearly communicate our position on this issue to our clients, suppliers and employees and expect them to share this rejection of corrupt and unfair practices.

SODEXO CSR REPORT 2016 9

WE DO AS AN EMPLOYER .

We give our employees opportunities for progress and promote diversity

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AS AN EMPLOYER

Photo: Per Myrehed, UHR-utbildning AB

S

Sodexo shall be a good workplace that engaged employees want to be a part of. Our employees shall have the possibility to develop and should want to develop themselves. We value diversity and have an including approach and encourage the employees to be active and engaged at their workplaces. We respect all employees’ essential rights and are committed to improve the workplace safety.

1. DEVELOPMENT Development is important for us at Sodexo: it is one of our three values, as well as one of the five parts in our EVP (a global program clarifying Sodexo´s employer offer). We work strategically when it comes to planning development: the employees shall have a yearly appraisal and set up a plan for progress on a yearly basis. In order to progress we work with different methods. E-learning, webinars and class room educations are some of the ways.

Study visits, internship, workplace meetings, networking with colleagues are others. Many of our employees have been working for the company for a long time, but in different positions.

In 2016 we performed over 10 000 hours of development, among others within the areas of cleaning, food and various training for our managers.

established. Our commitments, values and ethical principles ensure Sodexo employees good working conditions worldwide. Sodexo´s policy for Human Rights is published on our website and our Intranet.

2. DIVERSITY AND INCLUSION At Sodexo in Sweden we have a large ethnic diversity among our employees. Inclusion is important for the business value. 39 % of our employees are born outside the Nordic region. We have approximately as many women as men within our business and in the leadership team. This is a success factor when it comes to us understanding our customers who have diverse businesses. Diversity and inclusion contributes in making us stronger and more innovative. In Sweden all managers have to participate in a program for leaders, and Sodexo´s workshop on diversity and inclusion is a part of that program.

Sodexo is committed to respect the principles in UN´s Declaration of Human Rights, the International Labour Organisation ILO Declaration principles and guidelines for multinational companies and social considerations as well as the UN initiative Global Compact. Sodexo´s values and ethical guidelines are the same in all 80 countries where Sodexo operates, and they have been there since the company was

3. HEALTH AND SAFETY As an employer it´s our duty to ensure that our employees are safe when they are at work.

Health and safety are important in order for our employees to daily feel good quality of life. We work continuously with systems in order to meet the requirements within health, environment and security regulations

The amount of female managers at Sodexo in Sweden is 51,3%.

4. ENGAGEMENT AMONG OUR EMPLOYEES Sodexo performs an employee engagement survey every second year. The survey gives us insight about our employees´ expectations and needs, and how engaged they are. Our last survey was performed in 2016 and based on the result, we will be focusing on some actions until the next survey will be performed in 2018.

134 nationalities are represented among the employees at Sodexo in Sweden.

SODEXO CSR REPORT 2016 11

WE DO • AS AN EMPLOYER

ENVIRONMENT AND QUALITY CERTIFICATION Sodexo in Sweden is certified according to ISO 14001 since 2000 and ISO 9001 since 2012.

The whole business is certified from services to administration.

Our mission is to improve the quality of life and contribute to sustainable development in the communities, regions and countries in which we operate. The work within the areas of environment and quality becomes even more important in order to meet the requirements from customers and authorities, reduce costs and streamline the operation in general.

LIFECYCLE PERSPECTIVE In order to improve the quality of life we want to focus on our customers´ needs and expectations in a complete lifecycle perspective for our operations. We shall work systematically and use our resources in an effective way in order to reduce our environmental impact, and continuously monitor and improve our operations in order to meet the expectations from our customers, employees and the community.

Carin Eriksson, our Quality and environmental coordinator has long-standing experience when it comes to performing internal audits within Sodexo.

Amount of audit deviations 2016 1 5 1% 11 6 21

17 5

5 11

Start-ups Contract deliveries HR issues Purchasing issues Health & Safety Environment Quality Cleaning Food Hard FM

41

1%

ENVIRONMENT FOCUS AREAS • • • •

Reduce food waste Reduce the climate impact from a cut portion Reduce the use of chemicals Increase the amount of renewable fuel for our transports

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HUNDREDS OF AUDITS We perform internal audits regularly in order to secure that complience with regulations, routines and requirements are observed.

We perform audits within the areas of quality, environment, health and safety, food safety and also within security and risk management.

The audits are performed by Sodexo employees and they review all types of services provided by various segments at Sodexo. This gives a good fluoroscopy and supports the operations improvement work.

Self-monitoring, internal audits, customer comments as well as information considering the daily work gives us signals which indicate how we can improve our delivery. Working with continuous improvements is an important part of our ambition to always provide optimal and qualitative deliveries to our customers.

“The audits are performed by Sodexo employees and they review all types of services provided by various segments at Sodexo.”

In 2016 Sodexo was appointed best in the industry for the 10th consecutive year by RobecoSAM:s ”Sustainability Yearbook”.

HEALTH AND SAFETY Our health and safety work is built on Sodexo´s values; team spirit, service spirit and spirit of progress.

Health and safety is an integrated part of Sodexo´s assignment when improving everyday quality of life. Sodexo aims to have a global health and safety culture and a health and safety work in world class.

We consider that incorporating health and safety in everything we do minimize the risks for people and property.

OBJECTIVES WITHIN HEALTH AND SAFETY • Increase employee engagement and well-being • Increase reporting of near-misses, observations and incidents • Reduce the amount of workplace accidents TRAINING FOR NEW EMPLOYEES Sodexo shall secure that our employees have an understanding of health and safety in relation to their individual roles. We shall secure that our employees receive correct training and access to correct instructions and information.

One of the presumptions in our health and safety work is that all employees receive a basic training in health and safety related issues. In the beginning of an employment, all employees at Sodexo in Sweden shall participate in an introduction training focusing on health and safety.

Below trainings have been added to our training program during 2016: • Introduction to health and safety Policy and security culture • Introduction to health and safety - Food • Introduction to health and safety - Cleaning • Introduction to health and safety - Hard FM • Training in risk assessment SAFETY CULTURE Sodexo´s objective is to improve the health and safety work by improving the safety culture and implementing new ways of working. For instance through safety walks, safety moments and safety alerts. The purpose with the safety walks performed by managers is to discover safety risks at the workplace and to improve Sodexo´s safety culture by for instance strengthening safe behavior through feedback. The purpose with safety moments and safety alerts is to make all employees pay attention to hazards within operations, and to communicate about experiences we receive from occurring accidents.

CAMPAIGNS We have performed campaigns focusing on health and safety in order to increase the awareness and engagement among our employees: • Have a Safe Day - 3 checks for safety • Zero October - Global accident free month • Safety Walks - Senior leaders commitment

REPORTING OF NEAR-MISSES AND ACCIDENTS We consider that integrating health and safety in everything we do minimizes the risks for people and property. The accident statistics is continuously followed-up and analyzed and action plans are created on a national level in order to spread information and knowledge.

CAMK The purpose of The Central Committee for Health & Safety is to cooperate between unions and employers in health and safety related issues.

In 2016 three meetings took place with The Central Committee for Health & Safety and one cooperation conference. Corporate health services were present during the last meeting of the year to present their work.

Accident statistics is presented on a quarterly basis during meetings with safety agents and representatives from the unions.

SALUS is our tool used for management of observations, incidents and accidents.

It is used for: • Reporting incidents and accidents • Investigations and analyses of incidents • Development of action plans, safety alerts and safety moments • Follow-ups of corrective actions

Accident categories 2016 1% 13 % 7%

33 %

13 %

13 %

1%

Slips & trips Squeeze & crush Hits Manual handling Burn Cut Allergic reaction

20 %

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WE DO • AS AN EMPLOYER

HAVE A SAFE DAY Our ambition is to have an environment free from injuries and to minimize the risks for accidents at our workplaces. ”Have a safe day” was the slogan for 2016´s first campaign focusing on health and safety. The campaign ”Have a safe day” was established in order to support us in reaching our zero vision regarding accidents. The aim is to increase awareness of safety and establish new attitudes and behaviors.

er 3 konKtErRoHll ETEN F R SÄ

3 réflexes

RJAR JOBBA INNAN DU BÖ OCH RITÉ CULL NKSÉTI US DE UR PLTÄ P STANNA UP P JOBBET VET JAG HUR S? RA FÖ UT SKA

It is simple to follow and easy to remember our 3 checks for safety, and they also give results.

HAR JAG RÄTT UTRUSTNING? VNING

ÄR MIN OMGI SÄKER?

By asking ourselves three simple questions before we start working, we are able to identify if there is something special that could cause an accident.

SÄG TILL

ntrollerna, n av de tre ko “nej” för någo r. go lle Om svaret är ko a chef och din prata med din

If the answer is ”no” for one of the questions, the employee should bring up the issue with his/her colleagues or manager in order to find a solution to the problem.

ZERO OCTOBER Zero October was another large health and safety campaign during 2016. This campaign focused on dialogues between managers and employees about the three most common accidents within Sodexo. The first campaign week was an introduction to the campaign and the three following weeks were dedicated to the three risk areas: • • •

Manual handling Slips, trips and falls Cuts and burns

Employees gathered every week in order to review the focus area of the week. In order to engage and start up discussions between colleagues, an activity sheet was used as a tool when reviewing the various risk areas.

To our experience, these campaigns are important. They have a direct, positive effect on our accident statistics and reduce the risk of our employees getting injured.

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FOOD SAFETY

“For Sodexo it is obvious to serve delicious, nutritious and safe food.”

OPERATION CUSTOMIZED SELF-MONITORING PROGRAMS The QHSE department (quality, health, security, environment) works actively with revising and updating our routines for food safety, and with training our staff in the systems for safe food. All food operations within Sodexo work according to an operation customized self-monitoring program, based on the HACCP principles (Hazard Analysis Critical Control Points).

INTERNAL TRAININGS IN FOOD SAFETY At Sodexo we have several internal food specialists supporting, helping, training and auditing our operations and our staff. Sodexo has a solid training program for food safety, divided into three various levels; basic, advanced and freshening. All trainings are implemented several times a year. We also perform shorter freshening trainings on site. In 2016 our food specialists trained over 100 employees in food safety and performed approximately 250 internal audits.

STRUCTURED AUDITS Internal audits are performed in a fixed and structured way, using check lists and sample instruments. All deviations are followed up by our food specialists.

The aim with the internal audits is to secure that all food operations follow Sodexo´s routines for food safety, and to increase the understanding for food safety among our employees. The audits contribute to more satisfied customers, better economy and a quality assurance of the complete food management. In addition to this, our food specialists perform external audits on Sodexo´s food sub suppliers, in order to guarantee the food safety and quality throughout the chain.

“The aim with our internal audits is to secure that all food operations follow Sodexo´s routines for food safety, and to increase the understanding of food safety among our employees.”

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WE DO • AS AN EMPLOYER

NORDIC QUALITY OF LIFE CONFERENCE Michel Landel, CEO for Sodexo Group, visited Stockholm on June 8th 2016. Leaders, customers and partners where invited to a seminar in the new office Nordic House in Arenastaden, Solna. Quality of Life was the theme of the day.

The ambition with the conference was to have discussions on how quality of life and human progress affect individuals, companies and society in general.

With 425 000 employees and customers in 80 countries, Sodexo is a world leader within Quality of Life Services and conducts big conferences around the theme worldwide.

The objective with the conferences is that leaders within Sodexo together with customers and partners shall gain increased understanding for criteria controlling well-being and to come up with ideas on how to find new and smart methods in order to attract both employees and customers.

- The world is going through an immense transformation today.

Quality of Life related issues are getting more and more important, and we must take care of each other and the resources of our earth. At Sodexo we are committed to support companies and organizations with effective service solutions, facilitating and gilding peoples’ everyday life. Together we can continue to develop in a way, where quality of life increases on several various levels”, Michel Landel, CEO for Sodexo Group said during his speech.

Michel Landel, CEO for Sodexo Group, was one of the speakers at the conference.

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The Nordics is far ahead with this work, and a couple of examples were mentioned during the conference: 1. The Nordic countries have achieved good results when it comes to the work with reducing waste of resources. Especially within food service, where Sodexo works on a daily basis to reduce the food waste and raise awareness among restaurant guests and the employees.

2. Sodexo´s global health and safety campaign “Have a safe day” is a strategy, which aims to take care of both employees and customers. It is important that we take care of and care for each other. Everyone can make a difference for other people, and within Sodexo it is the very foundation in how we relate to service.

Anthony Gooch Gálvez from OECD (Organization for economic collaboration and development) was present to speak about trends within health and societal development, and the brain scientist Katarina Gospic explained how people work in various situations, and how it is possible to use this knowledge in order to create better health and success at work places.

SODEXO SUPPORTS ME GIVES EMPLOYEES INCREASED QUALITY OF LIFE

Sodexo Supports Me is a telephone support which is available in order to improve the quality of life for all Sodexo employees. The support is powered by qualified advisors from ICAS (icalifestyle.com) and it is open around the clock. Their advisors offer practical and impartial guidance in various matters, both work related and private. It is free of charge to call and you can choose to be anonymous if you like. All conversations are confidential, and any private matters that are brought up during the call are of course not passed on to someone else at Sodexo.

Sodexo Supports Me can support employees and their closest family with for instance below matters:

FAMILY Advice regarding the children’s education, your relationship with your partner, assistance/support of elderly people in need, in case of death or if a related person has a disease.

HEALTH & WELLNESS Quit smoking, advice regarding diet or sleeping issues, weight issues, alcohol or drug related matters.

HOME Landlord/tenant or neighbor relations, insurance advice or support in organizing leisure activities.

WORK Prepare return to work after maternity or paternity leave or absence, stress management, preparations for life after retirement, relations to colleagues.

PERSONAL FINANCES Personal finance; understand your rights as a consumer, planning of repayment of debts.

ABOUT ICAS: • •

•

ICAS is an independent organization.

The specialists from ICAS are qualified advisors who can help you with issues affecting your wellbeing or mental health. They offer practical and impartial information.

Read more about ICAS at www.icalifestyle.com

SODEXO CSR REPORT 2016 17

SODEXO 50 YEARS! During half a decade Sodexo has progressed from a one man company into a global group and the 19th largest employer in the world. Our fundamental values and all employee efforts have laid the foundation for the success.

In 2016 Sodexo became 50 years old. Just as long ago the entrepreneur Pierre Bellon from Marseille established what was to become one of the largest French companies in the world. During this period of time Sodexo has consequently emphasized the importance of quality of life and how it impacts individual and collective performance.

The jubilee was celebrated throughout the year together with employees, customers, consumers and other stakeholders. The prevailing theme was “Imagine quality of life” and challenged participants to reflect on – and form – the future quality of life.

The world of today changes in a revolutionary and rapid way. Regardless if it’s about the dramatic increase of our elderly population, changes in work life, increased automation or the prevailing impact of the digital world, these trends revolutionize our lives and our economic models.

Together we can formulate a vision about a better world!

Pierre Bellon, founder of Sodexo together with his daughter Sophie Bellon, who took over the position as Chairwoman of Sodexo Group in the beginning of 2016.

“The prevailing theme of the anniversary was Imagine Quality of Life”.

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WE DO • NUTRITION, HEALTH AND WELLNESS

WE DO NUTRITION, HEALTH AND WELLNESS We shall promote healthy diets, health and wellness

SODEXO CSR REPORT 2016 19

WE DO • NUTRITION, HEALTH AND WELLNESS

NUTRITION, HEALTH AND WELLNESS

5. HEALTH AND WELLNESS We shall develop and promote health and wellness solutions for our customers, guests and employees.

Our staff restaurants offer tasty and healthy food according to the authorities´ food requirements. The meal selection should meet our guests various needs and expectations, and our aim is that the lunch should be a pleasant break in a busy everyday life.

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Clean and tidy locations are a precondition when it comes to employees’ well-being at work. A functional reception and service desk contributes to work being done in an effective and flexible way. Our cleaners are responsible for clean and thriving locations.

6. NUTRITIOUS MEALS All our customers should be offered varied and nutritious meals. We strive to give our customers healthy and delicious food every day.

In order to secure this, we use tools for menu

planning that our experienced chefs use when creating and calculating recipes.

7. SALT, SUGAR AND FAT We are committed to reduce the amount of sugar, salt and fat in the meals served in our staff restaurants. We use fiber rich products, avoid usage of too much sugar and salt during cooking. We use cooking methods that requires less fat; e.g. cooking, steaming and oven frying. We use fresh herbs in order to flavor the meals.

Exercise and health is important. Employees at Sodexo receive a wellness grant through ActiWay on a yearly basis.

The sick leave in FY 2016 was 6,16%.

SICK LEAVE AT SODEXO FOLLOW-UP OF SICK LEAVE Sodexo is continuously focusing on follow-ups of the sick leave. We do this by sending statistics on sick leave to managers and by following the phases in Sodexo´s monitoring of sick leave.

Prevent

1–3 days

14 days

4 weeks

7 weeks

12 weeks

6 months

12 months

Employee calls manager

Manager calls manager

Manager invites to follow-up meeting

Manager invites to dialogue meeting

Manager calls employee

NAV invites to dialogue meeting

Manager invites to meeting

All managers and employees can find information on what is being done in the various phases of the sick leave process on our intranet Sodexo_Net; who is responsible for the various phases and which relevant forms to use.

SICK LEAVE AT SODEXO FY 2016

Sodexo also works actively with prevention of sick leave. It is done accordingly: • Being aware of work tasks that could lead to health hazards • Preventing health hazards ( e.g. by rotation) • Contributing to a positive and good working environment • Total sick leave at Sodexo FY 2016 was 6,16% • Short-term absence (sick less than 16 days) 2,76% • Long-term absence (sick more than 16 days) 3,40%

STAND UP

Once in a while Markus Eriksson within Supply Management willingly replaces his chair into a pilates ball.

One of the largest health issues in present times is that we sit more than our bodies are created for. Many people spend as much as 13 hours a day sitting. We sit still at work, on our way to and from work and in front of the TV or computer in the evening. Studies show that persons sitting a lot are more at risk to encounter several diseases, pain and obesity. ­ We have tackled the issue at the office Sodexo Nordic House, by purchasing pilates balls which employees can sit on, and all desks in the open office landscape are height adjustable.

SODEXO CSR REPORT 2016 21

THEME BRAZIL

Sodexo´s theme days ”Taste the exotic Brazil” took place during spring 2016.

The Brazilian cuisine is one of the most varied in the world.

Brazil, the 5th largest country in the world is multi-cultural with people from all over the world.

Between 1570 and 1888 over 3 million Africans came to Brazil as slaves and in connection with this, the beginning of the Brazilian-Portuguese cuisine. ­ Brazil’s independence 1822 opened up the country for worldwide immigration – at first from Germany, then Switzerland, Italy, Spain, Japan and the Middle East.

This enormous country became home to millions of people and the cooking changed gradually when new habits, new ingredients and cooking methods left their original culinary roots and became Brazilian.

“Today Brazil has one of the world´s most inspiring, exciting and exotic cuisine”.

meat are used as base. Sodexo´s recipe is slightly simplified.

A genuine Brazilian Feijoada can also include ingredients as petti toes, pig tails and ears. Due to all various cutting parts from snout to tail, it can take up to three days to cook the dish. The name of the dish comes from the word Feijão, the Portuguese word for bean.

Feijoada, the Brazilian national dish, can be prepared in many different ways, but black beans and

FOOD FROM THREE CONTINENTS

In autumn “World Food” was the food theme at Sodexo restaurants in the Nordics. During three days we travelled through three continents.

Food traditions differ a lot between the three continents Asia, Africa and America. There are also huge differences within the continents.

doori, Tom Kha soup and pork with red curry and coconut milk, were some of the dishes served during the food theme.

In Asia, which is the largest continent, the food culture is impacted both by religion and philosophy. There shall be a balance in life as well as in food. This is considered as important in order to stay healthy and to gain a high age. Tastes are balanced through combinations of sweet, sour, salt and bitterness. Herbs are also very important during cooking. Friable baked codfish with tan-

Africa is the second largest continent in the world and both Christianity and Islam are widespread here. Therefore chicken and lamb are common ingredients during cooking. Many dishes have rice and couscous as base, often flavored with spices such as cinnamon, mint, carnation, saffron and cardamom. During this theme day we served lamb stew and Swahili chicken with coriander.

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America is a region with immigrants from different cultures and religions. This contributes to the region having a rich food culture and there are huge variations in what is served in the continent spreading all the way from Argentina to Alaska.

During the theme day we focused on the central parts of America and for instance we served Jamaican chicken tortilla, corn bread and chili stew from Texas.

Sodexo can calculate the carbon footprint from a menu through a module in the menu planning tool.

Sodexo in Sweden served a total of 15 million meals during FY 2016.

MEAT FROM BERGA FARM ON THE SCHOOL MENU Sodexo has been collaborating with several local producers during the years, and in the autumn of 2016 we initiated collaboration with the farmer Elin Bäckman at Berga farm in Husby-Oppunda outside of Nyköping. In September students attending schools in Nyköping were served meat sauce, which was cooked on meat from the local farm. The collaboration means that we will be able to offer students meals cooked on local meat also on other occasions onwards. This is highly appreciated by both students and their parents, taking in consideration that they have desired to have more local produced food on the school menu for a long time. Berga farm is operated by the same family since 1936. The animals are outdoors from early spring until late autumn, depending on weather and access to grass. The remaining part of the year the animals are fed with grass produced on the farm.

VEGETARIAN IS MAGICAL! During the year Sodexo´s school chefs have met Isak Wiig, Nordic champion in cooking 2016, in order to develop and renew the recipes for several vegetarian dishes together with him.

Isak has contributed with proposals on new dishes and tips on how to present the food in new and different ways. He has developed the recipes for existing dishes together with Sodexo´s chefs in order to make them more popular.

OPPORTUNITIES FOR EXERCISE IN YOUR EVERY DAY LIFE Physical activity improves cognitive performance, IQ and mental wellness, improves sleep and recovery and gives a protection against diseases. Exercise makes you even more effective at work and during your spare time. The increased circulation in the body during physical activity also leads to increased circulation in the brain. The increased blood circulation brings more oxygen, more nutrition and more energy to the brain cells.

A 15-20 minutes’ walk solely has a positive effect on your brain. Effects that make your brain function better already the same day, and the brain doesn´t age as fast as it would if it’s mismanaged.

• • •

Take the stairs instead of the escalator or elevator.

If possible, ride the bike or walk to work.

Count your footsteps with the help of a step counter/application in your mobile phone. Compete with friends/family/colleagues regarding who of you manages to walk the most of steps during a day/ week or month.

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WE DO • LOCAL COMMUNITITES

WE DO LOCAL COMMUNITIES We shall support the development in the communities where we operate

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Sodexo has received top rankings from ”Dow Jones Sustainability Index” for 12 consecutive years.

In 2015-2016 Sodexo Sweden contributed with more than 4 800 meals.

8. STOP HUNGER We are fighting hunger and malnutrition since many years back through Sodexo´s global initiative Stop Hunger. Stop Hunger is a leading force in the fight against hunger. It is an independent entity that leverages Sodexo’s ecosystem - employees, clients, consumers, suppliers and shareholders - to conduct actions in the 80 countries in which the company operates. Sodexo employees worldwide are engaged in the work which aims to make everyday life better for fellowmen through voluntary work, knowledge spreading, food donations and financial contributions. We collaborate with organizations, engaged customers and suppliers in supporting those who really needs it within the communities in which we operate.

9. SUPPORT LOCAL AND SOCIAL DEVELOPMENT We aim to support the development of the local economy in all countries where we operate. Sodexo is one of the largest employers in the world. We are also a meaningful purchaser of products and services and we attach huge importance on development and collaborations with our sub suppliers.

10. CERTIFIED PRODUCTS We aim to increase the amount of certified products in Sweden. For instance we served over 18 million cups of Fairtrade certified coffee in 2016. The certified products are often cultivated in poor countries.

Sodexo wants to set an example and select products manufactured in an environmental friendly way, protecting the rights of the farmers. Therefore we offer our customers a wide assortment of certified espresso, pre-ground coffee and whole beans. All our cocoa is certified by Rainforest Alliance.

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WE DO • LOCAL COMMUNITITES

STOP HUNGER A GLOBAL INITIATIVE FOR LOCAL SUPPORT

97%

of our employees are employed locally in the 80 countries in which we operate. Sodexo aims to play an active role in the development of local communities by long-term partnerships.

Stop Hunger is a global initiative that began with local activities in the US in 1996. Today efforts are made worldwide in order to change the fact that almost one billion people suffer from hunger and malnutrition every day. We contribute through voluntary work and by sharing our knowledge about food and health. We also give donations in terms of food and financial contributions.

In Sweden we have been working with Stop Hunger since 2009 through Sweden´s City Missions and similar NGOs. Through collaboration with these organizations, we contribute actively in operations where the objective is a better future for people in need.

Sarwar Jawhar was a volunteer at Stockholm´s City Mission and served breakfast at Crossroads, one of Stockholm City Mission’s operations.

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Every year in April and May Sodexo carries out extra support efforts worldwide, a service marathon called Servathon.

Serving meals and collecting donations are examples of voluntary work. We contributed with over 1 500 meals to people in need during Servathon 2016.

In 2015-2016 we contributed with more than 4 800 meals and around 244 000 SEK to the City Missions and similar NGOs.

Anna Jonsson, Azita Shariati, Giannis Thanasis and Julia Grigoryan helped with the lunch service at Klaragården in Stockholm.

SODEXO PARTICIPATED IN PORTIONSKAMPEN

Göran Pendel Berggren, Sodexo chef at GE Healthcare in Uppsala.

In the end of last year we fought hunger together with the City Mission in Uppsala. During the period November 16th – December 31st they powered the collection campaign Portionskampen, in order to be able to support as many people in need as possible in 2017.

Our chef Göran Pendel Berggren appeared in two films produced for the campaign. In one of the films all sponsors told briefly why they had chosen to participate in Portionskampen, and in the other one Göran talked about Sodexo as a company and Stop Hunger, our global initiative in fighting hunger and malnutrition.

Sodexo sponsors the City Mission in Uppsala with approximately 75 meals every week. According to an agreement we had with our customer GE Healthcare in Uppsala during Portionskampen, we donated the food which was left over from their lunch service to Mikaelsgården, an open daytime operation for people in need in Uppsala.

“The City Mission in Uppsala performs approximately 40 000 aid efforts every year. Most of them are focused on supporting people with food.”

151 25 meals were donated to homeless and people in need during Portionskampen 2016.

Sodexo in Sweden sponsors the City Mission in Uppsala with approximately 75 meals per week.

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NEW LOCATION FOR TAILOR MADE HEAD OFFICE The relocation from Västberga to Arenastaden in Solna took place in January 2016. Sodexo Nordic House was officially inaugurated June 9th. The new head office has a workplace environment which reflects the values of the company including a modern and innovative working climate.

Michel Landel, CEO Sodexo Group, inaugurated the office Sodexo Nordic House together with Christian Hermelin, CEO Fabege. The inauguration took place in connection with Sodexo´s Nordic Quality of Life conference June 9th.

FACTS ABOUT SODEXO NORDIC HOUSE You can enter Sodexo´s office building from two directions, from Dalvägen 22 and Evenemangsgatan 17.

Sodexo operates a bistro restaurant and a conference center on the entrance level. The French name of the bistro, Le Vélo (bicycle in French), tells the story about how Sodexo´s founder Pierre Bellon began his operation with bicycle deliveries 50 years ago.

There are no fixed work places at the office, creating greater mobility. You plan your workday and check in at a place which suits you best for the activities during the day.

There are height adjustable desks, but almost as many project places, lounge places, places in the kitchen and conference rooms.

This contributes to more options and strengthens efficiency and communication.

working on something requiring extra focus and don´t want to be disturbed, you can sit in the quiet zone. In the project zone, also called touch down, you can book project places well suited for common projects.

The office is divided into four work zones; West, South, North and East. They symbolize the four points of the compass, seen from the reception area.

All individual material parts in the office have been purchased based on active environmental choices.

The location has also been divided into four different zones; flexible zone, focus zone, quiet zone and project zone. In the flexible zone you are allowed to speak and to receive phone calls. The focus zone is quiet for individual work, phone calls are to be managed in phone rooms. If you´re

There are Pilate’s balls, yoga mats, footballs, walking poles and activity gear which you can borrow available at the office.

There is a nice common room called “The kitchen” and the employees no longer eat at their computers. This contributes to larger solidarity and less stress.

”Studies show that the satisfaction level among employees have increased significantly after the relocation to Arenastaden”.

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WE DO ENVIRONMENT We shall protect the environment

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ENVIRONMENT

11. ENSURE THAT THE SODEXO SUPPLIER CODE OF CONDUCT IS FOLLOWED We shall ensure that Sodexo´s Global Sustainable Supply Code of Conduct is followed. We have demands on our suppliers when it comes to ethical, social and environmental responsibility. Sodexo has developed a Supplier Code of Conduct, which is signed by our suppliers and they are expected to comply with it.

Human rights Sodexo has signed the UN initiative Global Impact and is obliged to follow the Human Rights Declaration from UN and NGOs declaration for equal terms and rights for workers. This includes child labor, forced labor, freedom of association, equality, working hours, compensation & benefits, and of course health and safety aspects. Sodexo expects that all our suppliers and sub-contractors respect and follow the guidelines stated in the Sodexo Code of Conduct.

Business integrity Sodexo follows the strictest standards for business integrity. We do not tolerate any business that is not built on honesty, integrity and justice in all countries where we operate. Sodexo wants to be identified with suppliers who honor the same ethical standards as we do.

12. LOCAL PRODUCTS We shall select locally produced products, seasonal and produced or cultivated in a manner corresponding with sustainable development. Sodexo mainly uses Swedish raw materials. When it is season we use Swedish vegetables. The share of Swedish meat and bread products is also huge.

Product safety, traceability and sustainability are the most important purchasing criteria within Sodexo.

13. SUSTAINABLE FISH AND SEAFOOD Sodexo is committed to select fish and seafood caught in a sustainable manner. Sodexo encourages everyone to eat fish and seafood that is not endangered or caught in a manner violating sus-

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tainable development. We collaborate with WWF globally in order to contribute to the important work in protecting the populations of fish and seafood. WWF´S sustainable fish and seafood guide for Sweden is an important guiding principle for this work and we shall not serve red listed fish. We work actively in order to increase the share of certified fish.

14. MACHINERY AND EQUIPMENT We are committed to promote the usage of environmentally friendly machinery and sustainably developed equipment. We consider the environment aspects for all our purchasing and also recommend our clients to buy environmentally friendly machinery. We use environment labeled chemicals and use chemical free methods as much as possible. The usage of chemicals is minimized by using the right cleaning methods and through the right dosage of chemicals.

15. ENERGY Sodexo works to minimize the environmental impact from transports of goods and staff as far as possible. This is done by making demands on our suppliers for improved coordination of deliveries to our assignments, as well as by steering purchases to a fewer amount of suppliers. These actions reduce the total number of deliveries. We train our drivers in “eco-driving” and use biogas cars for food distribution. We also make demands on suppliers’ vehicles and selection of transports. Sodexo also has environmental requirements with respect to business trips and service cars.

Today, our assignments have well-developed routines for efficient energy use in place. The work on energy efficiency is carried out in close collaboration with our customers. In addition Sodexo works to improve the possibilities to follow-up and take actions in order to reduce the energy use of our own (for example for heating, ventilation and lighting) and for the equipment (such as cleaning machines and kitchen equipment) used.

16. WATER We shall reduce our clients’ energy and water consumption. This is done by increasing the awareness of our employees through campaigns, training, good routines and signs containing tips on how to reduce the consumption of energy and water. We shall collaborate with clients regarding good solutions where ever possible. We can install water gauges, energy gauges or assist when new equipment is to be purchased.

17. ORGANIC WASTE 95 % of our total waste consists of organic waste and packaging materials, and therefore reduction of food waste is a highly prioritized area. In 2012 Sodexo in Sweden intensified the food waste work, by establishing a permanent integrated system for measuring and reducing the share of food going to waste, to a minimum in our restaurants.

The work includes all our school restaurants, corporate restaurants and production kitchens. Us being able to integrate the follow-up and report food waste in our financial system is a success factor. Since the work started Sodexo has managed to reduce the food waste with over 400 tons, approximately 9 500 kilos per month, food that otherwise would have been lost.

18. NON ORGANIC WASTE We shall reduce the amount of waste caused by our operations and support initiatives for recycling and re-usage of waste. We want to sort waste according to the municipal waste sorting, with as much recycling as possible in order to minimize the amount of waste being thrown away.

When Sodexo in Sweden has the possibility to select the supplier of electricity, we only purchase 100% climate neutral hydro energy.

WE DO • ENVIRONMENT

WHAT IS REQUIRED TO BECOME ONE OF SODEXO´S SUPPLIERS? Sodexo has as a part of its global engagement for sustainable development – Better Tomorrow Plan (BTP) – obtained environmental and sustainable requirements and guidelines which apply to all Sodexo´s suppliers. In order to become an approved supplier they must accept our terms, meet our requirements and guidelines and also be able to secure the complete value chain. Before we enter a contract with a new supplier, the supplier has to sign and accept that they will follow the requirements and guidelines applying to its product portfolio.

Requirements and guidelines which needs to be accepted: • Supplier Code of Conduct (ethical principles for suppliers). These are available in Swedish.

• Sustainable Seafood charter (not serve fish red listed by MSC) • Animal Welfare (ethical animal retention throughout the complete value chain) • Sustainable Palmoil charter (have products without Palmoil or with certified Palmoil) • Sustainable Chemicals (focus on reducing chemicals by using new cleaning methods, such as steam and higher amount of environment certified and concentrated chemicals) • Sustainable paper (focus on reusable paper products) • Certified coffee (we serve coffee with various certifications; Rainforest Alliance, Fairtrade, Organic/KRAV-certified and UTZ)

CHANGE OF SUPPLIER GIVES ENVIRONMENTAL LEAP Sodexo has changed supplier for detergents in order to create a purer and healthier environment for our employees and customers.

The use of chemicals is to be reduced by implementation of new technical and smart dosage systems. Detailed and useful cleaning schedules and methods will be obtained, so the cleaning can be performed in a proper and efficient way. These shall be easily accessible for the employees so the work can be performed after standardized routines according to cleaning schedules.

Before we changed to a new supplier, inspections were performed in our locations as well as status analysis in order to identify improvement areas. We focused on choosing the correct equipment and products, so the work can be performed in an ergonomic and effective way.

The choice of chemicals was based on consideration to local conditions and environment, and the objective is to increase the amount of concentrated and environment certified chemicals.

CAGE FREE EGGS In July 2016 Sodexo announced that we as the first company within our industry, are committed to only use cage free eggs from 2025 in all 80 countries where we operate.

We will achieve that by working actively with our partners when it comes to supporting and contributing to sustainable development within the industry. We shall facilitate the transition to and the development within the production, so that we can buy cage free eggs from local producers alone by 2025 in all countries where we operate.

Sodexo buys over 250 million eggs every year globally and therefore we have a unique opportunity to influence and make a difference within this area.

The employees received a thorough training when it comes to usage of the new chemicals and cleaning schedules. They were also informed about what they should think of in a safety perspective in connection with storage and usage of the chemicals.

Onwards we will perform follow-ups in close collaboration with the new supplier, in order to secure that the equipment is working well and gives desired results.

IN FY 2016 SODEXO IN SWEDEN PURCHASED: 1 038 903 cage free eggs 270 105 kg coffee of which 237 411 kg Fairtrade/KRAV certified 487 514 kg organic fruit and vegetables 578 088 kg fish and seafood of which 403 220 kg environ ment certified

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WE DO • ENVIRONMENT

All employees at Sodexo must go through a training focused on environment.

Sodexo Group´s overall objective is to reduce the environmental impact with 34% by 2020, compared to 2011.

FIGHTING FOOD WASTE TOGETHER Today a third of all food produced worldwide end up in the trash. The environmental impact caused by the food during its way from the soil to the table, is completely in vain if the food gets thrown away.

In order to contribute to a reduced environmental impact, Sodexo introduced a system to measure and document food waste during the autumn of 2012, something we are very proud of. In order to visualize where in the restaurant flow the food waste occurs, it is divided into the following categories; storage waste, preparation waste, surplus production, service waste and plate waste. .

The restaurant staff document the waste in respective categories on a daily basis. They analyze the cause together with the responsible site manager, and then measures are taken to further reduce the food waste. The daily checks help us to keep the waste on a low level.

WE WANT TO INCREASE AWARENESS OF FOOD WASTE The key to reduced food waste is to motivate and engage our employees, guests and customers.

In order to succeed Sodexo has developed food waste materials, which include everything from contests, posters, inspiring tips to educational materials. The purpose with the material is to make everyone a part of the food waste work and to increase awareness of food waste. If we succeed, we can reduce the environmental impact caused by food waste.

OUR HARD WORK PAYS OFF Our employees are daily struggling with challenges caused by food waste. The hard work done in order to reduce the food waste has paid off.

Since the start up in 2012, Sodexo´s restaurants have managed to reduce the food waste with 218 tons, corresponding 662 720 CO2. 2017´s objective is to reduce the food waste with 10%, corresponding 83 tons of food. Our studies show that the largest amount of food waste comes from the service and plates.

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TIPS THAT CAN HELP REDUCE FOOD WASTE You can reduce the food waste in various ways, but it is important to engage employees, guests and customers. We can get far by raising the awareness.

Below you can find some useful tips on how to reduce food waste in the kitchen, restaurant or canteen: Use accurate production plans, follow the recipes and use recommended amount of raw materials, based on the number of people you are cooking for.

Avoid a lot of left-overs by cooking the food in several rounds.

Spend time on developing good routines for buffet serving. Think through how much you put out at a time and find good solutions for circulation and buffet follow-up. Please place the salad first and the protein last.

Serving equipment: use customized serving equipment when you put out food and accessories. Use smaller serving cutlery, plates, small plates and bowls.

Reuse left over food. For example by serving an extra dish one day.

Visualize the food waste by informing employees and guests about the amount of food that is thrown away.

Involve the guests by arranging food waste related activities.

”No one can do everything, but everyone can do something.

Together we make a difference.”

STO

PPA

MA TSV

INN

ET

WASTELESS WEEK

- A GLOBAL COMMITMENT

WasteLESS Week is a five day long global information campaign, implemented by Sodexo at all sites in October every year.

Less waste leads to more quality in everyday life – “Quality of Life”. During the campaign we encourage everyone to think about what they can do in order to reduce the waste at their work place and inspire to future actions. In 2016 WasteLESS Week was implemented in 51 of the countries where Sodexo operates.

Over 70% of the waste could be recycled.

We contribute by sorting Sodexo´s own waste as well as our customers’.

100% of the copy paper used at Sodexo in Sweden is eco-labeled.

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WE ENGAGE

.

We shall raise awareness among our stakeholders, employees, customers, guests, suppliers and partners Sodexo´s vision is to improve the quality of everyday life for our employees, customers and guest, and contribute to the economic, environmental and social development in the countries were we operate.

Better Tomorrow Plan is a long-term, global plan focusing on how we shall contribute to a sustainable future. The plan describes what Sodexo is, what we do and how we collaborate with others.

SODEXO SITE SURVEY In order to ensure that we achieve results with our Better Tomorrow Plan, all our staff restaurants participate in an annual Site Survey. This survey covers issues on energy, water consumption, waste and nutrition. The study is important in order to create awareness about e g environment and health. Each location reports its results and must show progress from year to year. 10 082 locations participated in the survey on a global level in 2016.

CSR REPORT This annual report on Corporate Social Responsibility is a summary of the activities that were performed at Sodexo during 2016. In Sweden the report will be available in digital format at www.sodexo.se and on our Intranet.

ACTIVITY CALENDAR In 2016 we published a full year calendar with an overview of all activities connected to our Better Tomorrow Plan.

Printed calendar versions were distributed to our locations and some customers, and a digital version of the calendar was published on our Intranet. The calendar worked as an inspiration and an activity overview for our employees throughout the whole year. In addition to this we informed about our activities on our web page, Intranet, Facebook, LinkedIn, Twitter, newsletters and the staff magazine INsett.

Do you want to follow us on social media?

You´ll find us on: Facebook - Twitter - LinkedIn

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Do you want to subscribe Sodexo´s newsletter?

Sign up for a subscription on www.sodexo.se.

AWARDS AND RECOGNITIONS “EVERYDAY HERO OF THE YEAR” WORKS AT SODEXO Sodexo employee Taria Olsson was appointed “Everyday hero of the year ” during “Clean Bright Awards 2016”. With over 25 years as a cleaner she is still passionate about helping others, come up with proposals on improvements and has a catching joyfulness at work.

- Being a cleaner is something nice, Taria Olsson says. You are needed every day.

“Clean Bright Awards” is an industry award highlighting role models and future talents within the cleaning, sanitation and laundry industry. It was obvious for Johan Karlsson, Tarias manager, to nominate her.

- I am especially happy that she won this particular category. Being an everyday hero suits well with Sodexo´s values in giving the best service – every day, he says.

- Receiving this award is without hesitation the biggest thing that has happened to me during my career, Taria Olsson says.

Taria works at Sodexo’s assignment for Sweco in Gothenburg. She was only seven-

teen years old when she signed her contract of employment with Sodexo.

In an interview in the paper “Fastighetsfolket” she said that a safe employment and possibilities to further education and replacement, are the reasons why she has stayed so long with the company. Sodexo operating worldwide has also been positive.

When Taria was together with an Englishman she thought of seeking a position in the United Kingdom.

Joyfulness at work is central for Taria Olsson.

- I have great colleagues. We have fun together and we support each other. Sometimes I get to switch work tasks, which is fun.

She is spreading both the joyfulness and her voluminous knowledge, for example when she is supervising trainees.

- It is incredibly joyful when persons that I have been supervising get a job afterwards.

It makes me really happy.

QUARTERLY SODEXO STAR All employees at Sodexo in Sweden have the possibility to nominate a colleague, co-worker or a manager as a candidate for the “Quarterly Sodexo Star” award.

The nominated person must have acted in accordance with Sodexo´s values and principles during his/hers daily work, or during an extra ordinary situation.

Nomination – this is how it is done: The person nominating shall fill in a designated form, and the best proposal which benefits either the work team or the company is appointed on a quarterly basis.

The winner receives a diploma, flowers and cake to enjoy together with colleagues. In addition to that the winner is presented in different local communication channels.

In the end of the year all acknowledged candidates get together with a number of managers for some common activities; e.g. site visit, dinner etc.

TOP RANKED FOR SEVERAL YEARS

TARIA’S AWARD MOTIVATION “Taria has a genuine interest in helping others and in making every day a better day for her surroundings. Taria creates a good contact with the customer and the retail customers, with colleagues and managers. Taria always sets up a good example, and always tries to facilitate the work for both customers as well as colleagues. Taria is always positive and her positive attitude catches on to customers and colleagues. She comes up with improvement proposals and is very appreciated by everybody in her surroundings. Taria began as a cleaner during her teens and over 20 years later she continuous to spread joy and knowledge around her. All larger work places would feel better if they had a cleaner as Taria.”

For several years, Sodexo has received awards and recognition for our efforts within the area of sustainable development. “Dow Jones Sustainability Index” (DJSI) is a global index used for monitoring financial, environmental and social performance among companies which are leaders within sustainability. The index is built on analyzis of financial, environmental and social factors and now Sodexo has a top ranking as an “Industry Leader ” for the 12th year in a row. The ranking also gave Sodexo the award “Gold Class” in RobecoSAM´s “Sustainability Yearbook”.

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Sodexo AB Dalvägen 22 169 03 Solna info.se@sodexo.com www.sodexo.se