HIP Magazine Winter 2022 issue

THE ONLY MAGAZINE FOR PLUMBING & HEATING STUDENTS

LEARNER OF THE YEAR 2 0 2 2 COMPETITORS READY

WINTER 2022

HIP | SOCIAL MEDIA

Whether you’re looking to set up your own business or simply showcase your plumbing skills it’s essential to stay on top digitally and across social media.

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lot has changed in the last year but even more so in the last decade, with social media and a strong digital presence acting as the best tool to help you and your business grow.

So, how can you take advantage of this new opportunity to develop your business and build your brand?

DIGITAL PRESENCE

Make sure that you have a website and an online presence.

A simple website combining the following features will act as the foundation for your business and a channel for you to reach new customers.

IMAGES

When working on a job make sure you take a good quality photo of your handywork so that you can advertise it across social media and include it on your website.

SOCIAL MEDIA

Create separate accounts for your business across all platforms so that customers know exactly who they’re reaching out to.

Separating your accounts will create a positive and professional image to both new and existing customers, whilst giving you a separate space to promote your business.

CONTACT

Make sure the contact information on your website and social media is easily accessible for customers.

Include a professional email address, social media handles and telephone numbers.

For social media use in-app features to register your email address, contact number and web address to cover all bases.

96%

of small UK businesses use social media to help promote their business and reach new customers (Social Media Examiner, 2017).

41%

of local businesses depend on social media to increase revenue (eMarketer, 2016).

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Online purchases represent more than a quarter of all UK retail sales (Office for National Statistics, 2021).

“STAY CONNECTED”

USEFUL RESOURCES Neil Patel, Brian Dean, Simplilearn

r/socialmedia, r/socialmediamarketing, r/smallbusiness

@garyvee, @grantcardone, @entrepreneur

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WELCOME | HIP

EDITOR’S NOTE

Welcome back!

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t’s a brand-new year and a great time to recharge and make those positive changes that will help keep you focused and motivated.

We’re really excited to be kicking off 2022 with the HIP Learner of the Year competition.

If you haven’t entered this year, then why not follow the regional heats across our social media channels, and make sure to enter in 2023. It’s free and a great way to boost your career and meet other plumbing students. Good luck to everyone taking part!

As always, this issue is full of useful tips and content to support your learning. Ian Hall, Lecturer at Bolton College, introduces our featured sections and we’ve got plenty of exercises for you from CIPHE. Here’s to an awesome 2022!

Sarah Editor

SEARCH FOR HIP MAGAZINE

EDITOR: SARAH EDWARDS sarah.edwards@sng-publishing.co.uk MANAGING EDITOR: CELIA MATTHEWS celia.matthews@sng-publishing.co.uk DIGITAL EDITOR: ALEX SOUTH alex.south@sng-publishing.co.uk SENIOR GRAPHIC DESIGNER: LEE OWEN design@sng-publishing.co.uk BUSINESS DEVELOPMENT MANAGER: PATRICK BLORE patrick.blore@sng-publishing.co.uk BUSINESS DEVELOPMENT MANAGER: HEATHER THORP heather.thorp@sng-publishing.co.uk OPERATIONS MANAGER: EMILY HILTON emily.hilton@sng-publishing.co.uk MANAGING DIRECTOR: ZOË TANNER zoe.tanner@sng-publishing.co.uk TECHNICAL CONTRIBUTORS: Jerry Whiteley, Ian Hall PRINTERS Stephens & George, Wales

D ISC LA IM ER HIP Magazine is published by SNG Publishing Ltd (SNG).

All content and artwork is © SNG Publishing Ltd or its contributors and SNG is a trade mark of SNG Publishing Ltd. No part of HIP Magazine may be copied, transmitted or published in any form or by any means without prior permission.

Although SNG has made every effort to ensure the accuracy of this publication, it does not verify any claims or other information appearing in the advertisements contained in HIP Magazine. It therefore cannot accept any responsibility whatsoever for consequences that may arise from the content or artwork contained in HIP Magazine, including any errors or omissions or any opinions or advice given therein. This publication and its content is not a substitute for professional advice on a particular matter.

Advertisements are accepted for publication in HIP Magazine only upon SNG Publishing Ltd standard terms of advertising.

CONTENTS

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FEATURES 02

SOCIAL MEDIA

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EDITOR’S NOTE

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20 QUESTIONS: DANIEL HILL

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HIP LEARNER OF THE YEAR 2022

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FEATURE: POWER TOOLS

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PLUMBING FOCUSED SOLUTIONS WITH MILWAUKEE

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TOP 5 TOOLS: JAMES BELL-TAYLOR

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PLUMBER PROFILE WITH RACHEL JONES

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FEATURE: UNDERFLOOR HEATING

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A LOW TEMPERATURE HEATING VISION WITH BEAMA

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COMPLETELY FLOORED WITH POLYPIPE

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CONCEALED SHOWER VALVES WITH HANSGROHE

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HOW TO WITH WAVIN

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WHAT’S IN MY TOOL BAG? RANJ BHAMBRA

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FEATURE: RENEWABLES

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QUICK GUIDE TO HEAT PUMPS WITH GRANT UK

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UNDERSTANDING WOOD AND BIOMASS BURNING WITH HETAS

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PERSON PROFILE WITH STEPHANOS YOHANNES, ESG

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WHEN I GROW UP I WANT TO BE… CHRIS HILL

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CENTRAL HEATING EFFICIENCY WITH FERNOX

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EPIC FAIL

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BOILER BREAKDOWNS WITH ADEY

EXERCISES WITH CIPHE 41

COLD WATER

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ELECTRICAL KNOWLEDGE

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PROTECTING A CUSTOMER’S PROPERTY

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GENERAL ENQUIRIES To subscribe to HIP Magazine call 0121 606 3016 or subscribe online at www.hip-magazine.co.uk

© SNG Publishing Ltd, 2022

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20 QUESTIONS | HIP

1. Favourite tool brand?

DEWALT 2. Describe yourself in three words: Hardworking, caring, family-man 3. Biggest influence on your career?

The desire to have the flexibility of my own business 4. Favourite influencer?

PB Plumber, IRB Heating and Squires Plumbing 5. Scariest thing you've ever done?

Had kids!

“ABSORB AS MUCH INFORMATION AS POSSIBLE AND OVER TIME YOU WILL GAIN CONFIDENCE”

6. What’s for lunch today?

Vegan chickpea curry 7. Best part of your job?

The variety of work and meeting new people 8. Worst part of your job?

Sweaty lofts and dirty toilets 9. Coffee or tea?

Coffee, 100%!

10. Childhood dream job?

Top Gear presenter or an actor 11. Describe a plumber in three words: Very hard working 12. What superpower would you like?

Invisibility!

13. Favourite franchise?

Formula 1

20 QUESTIONS DANIEL HILL

@dan_the_plumber_man

Dan the Plumber Man, aka Dan Hill, found his way into plumbing in his mid-twenties. He trained in his spare time while working full time in a factory and juggling family life with his wife and two young children.

14. What are three things you couldn't live without?

Kids, wife, junk food 15. What’s your claim to fame?

Not had my 15 minutes of fame… yet!

16. Are you usually early or late to a job?

Early

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17. What job would you be terrible at?

Healthcare – I’m too squeamish 18. What skill would you like to have?

To be able to turn water into money

19. Best Superhero films - Marvel or DC? Marvel 20. What's your party trick?

The worm!

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HIP | LOY 2022

THE SEARCH IS ON! We’re excited to let you know that the next stage of finding the HIP Learner of the Year 2022 is underway. During January and February we will be travelling across six regions of England and Wales in search of the best up-and-coming industry talent.

LOY 2022

WHERE & WHEN? 06

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LEARNER

OF THE YEAR

2022

REGIONAL HEATS

Wales - Coleg Gwent, 1st March 2022 South West Bridgwater & Taunton College, 18th January 2022

LOY 2022 | HIP

OUR AWESOME SPONSORS Alongside the prestige for both the winning student and winning college, there are fantastic prizes worth up to £10,000 up for grabs.

Our sponsors are, like us, dedicated to supporting and nurturing the next generation of industry talent. A huge shout out to:

The winners of the regional heats will then go on to compete at the grand final.

“GOOD LUCK TO ALL THOSE TAKING PART – WE’LL SEE YOU SOON!” Official Tool Sponsor

North East - New College Durham, 1st February 2022

North West - Wigan & Leigh College, 3rd February 2022

GRAND FINAL

The winners of the regional heats will then go on to compete at the grand final on 20th-21st April 2022 at Worcester Bosch’s state-ofthe-art facilities in Worcester.

Midlands Stephenson College, 22nd February 2022

South East Farnborough College of Technology, Aldershot Campus, 17th February 2022

To keep up-to-date with how the competitors are progressing and all the latest news, check out our website www.hip-magazine.co.uk and follow us on any of our social media platforms.

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Pioneering for You

HAVE YOU GOT THE WILO-ASSISTANT APP? Looking to learn more about Wilo products? The Wilo Assistant App provides you with direct access to product information and pump technology know-how.

Explore high-efficiency pump technology via your smartphone or tablet and get support with product selection, installation and commissions, as well as remote control and maintenance.

DISCOVER AN ENTIRE WORLD OF PUMPS IN ONE APP Product information & pump curves Installation & operating manuals Pump dimensioning Pipe calculator Replacement guide And much more…

Download now via the App Store or Google Play or scan the QR code.

SCAN ME

T: 01283 523000 | E: sales.uk@wilo.com | twitter @WiloUK | � @wiloukltd | � @teamwilo | � Wilo UK

FEATURE: POWER TOOLS | HIP

FEATURE INTRO BY IAN HALL

Have a look at this video on power tools for plumbing.

SCAN THE QR CODE

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POWEER TOOLS

Plumbing Tutor at Bolton College

Power tools are a key piece of every plumber’s tool kit. Rather than risk injuries by inflicting impactful work on our body we let the tool take the strain. There is a power tool for everything, but before making purchases consider tools that suit the activities you are undertaking.

5 POWER TOOLS EVERY PLUMBER NEEDS

TOP TIPS

QUIZ

1. Before you use any power tool, what should you carry out every time?

■ Buy affordable tools that are suitable for your work

Answer: 2. Before using a circular saw to remove some floorboards for a prolonged period of time, list the PPE kit you must have access to: Answer:

■ Maintain tools and adhere to the manufacturer’s guidance for safe methods of use ■ Visually inspect all power tools before use ■ Always uncoil extension leads fully to avoid overheating.

Go to hip-magazine.co.uk to download exercise answers for free.

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PLUMBING FOCUSED SOLUTIONS From free-standing drain cleaners and percussion drills – to pipe cutters and press tools, MILWAUKEE® tells us about their range of cordless power tools designed for the challenges plumbers face on the job.

“OUR PLUMBING RANGE IS CONSTANTLY EVOLVING TO MEET THE NEEDS OF THE CHALLENGES PLUMBERS FACE”

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HIP | FEATURE: POWER TOOLS

PIPE THREADERS PROBLEMS THEY SOLVE:

■ Supply water & sprinkler systems.

CUT-OFF TOOLS

CAULK GUNS

PROBLEMS THEY SOLVE:

PROBLEMS THEY SOLVE:

■ Ideal for cutting tiles & bolts.

■ Seal sink & bath trims with silicon.

EASIER AND MORE EFFICIENT USER’S TASK ■ M12™ SUB COMPACT COPPER PIPE CUTTER The pipe cutter can complete 200 cuts on a single charge.

BAND SAWS

PROBLEMS THEY SOLVE: ■ Cut stainless steel or copper pipe for running water.

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DRAIN CLEANERS

■ M12™ SUB COMPACT PEX CUTTER Pex Cutter has the ability to cut up to 50mm PVC pipe in just 3 seconds!

PROBLEMS THEY SOLVE:

■ A wide variation of drain cleaners perfect for both small drain inspections and large commercial jobs.

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For more information visit: www.milwaukeetool.co.uk

FEATURE: POWER TOOLS | HIP

ESSENTIAL POWER TOOLS WITH JAMES THE PLUMBER

@james_the_plumber_

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James Bell-Taylor decided to retrain in his late 20s, starting his apprenticeship at 28. He’s now a fully qualified heating and gas engineer with big plans for the future!

SDS DRILL

Often bought as a set, the combi drill and impact driver are a powerful combination and a must have. Make sure you research and buy brushless if possible. They take some abuse, so you want something that will handle that.

SDS drills certainly take some hammer (pardon the pun). They serve multiple purposes and with the right attachments can be used not only for drilling holes, but can be used for chiselling, core holes, chasing walls and so on.

WET AND DRY VAC

MULTI-TOOL

Customers respect clean, tidy trades people. It also makes your job easier by working in a tidy area. The wet vac function is a lifesaver. Great for draining toilet cisterns and keeping sludge away from carpets. Very handy for airlocks, too!

Give the multi-tool a knighthood!

All-purpose tool for cutting in tight spaces on the majority of materials with the right blades. Awkward floorboards in corners, cutting out tiles with minimal damage etc. the multi-tool has you covered.

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COMBI DRILL AND IMPACT DRIVER

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Cutting flues, chasing walls, cutting soil stacks, guttering and much more. The angle grinder can even be used as an angled drill with the right attachment. An essential part of the tool kit - make sure you have the right discs and PPE!

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ANGLE GRINDER

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“SHOP AROUND AND SPEND WISELY. MASTER YOUR CRAFT WITH THE ESSENTIALS - THE FANCY KIT WILL JUST MAKE IT EASIER WHEN YOU CAN AFFORD IT”

PLUMBER PROFILE | HIP

LONDON PLUMBER RACHEL JONES Rachel Jones originally did a business degree and worked in marketing before deciding to retrain. After a decade in a corporate environment she says she finds doing something practical, where you can see what you’ve achieved at the end of the day, so much more rewarding.

HIP MAGAZINE: Why did you decide on this trade?

Rachel Jones: Plumbing is the best of both worlds. You use your body and mind in equal measures, and the range of work is endless. Installing a high-end bathroom is poles apart from digging for a new mains pipe or installing a new cylinder, but both are equally rewarding. With plumbing, every day is different - and you never run out of things to learn.

HIP: What advice would you give someone just starting out?

RJ: It’s not a race! I was desperate to get my qualifications and go out on my own, but experience is everything. Get as much experience as you can, ideally alongside different people. Just because you’ve done something once, doesn’t make you a professional. Doing it 50 times, in different scenarios, making mistakes, learning from them – that’s the experience you need to be a great plumber. Also, be nice to everyone. Some of my smallest jobs have led to my biggest contracts.

“GET AS MUCH EXPERIENCE AS YOU CAN, IDEALLY ALONGSIDE DIFFERENT PEOPLE”

HIP: What tool could you not do without?

RJ: My compression spanner. I only used adjustables for years but there’s something truly satisfying about a spanner that has one job and does it perfectly every time.

HIP: How are you growing your business?

RJ: The last year has been hectic for most tradespeople. There seems to be a real skills shortage and as a result everyone is so busy. But generally speaking, business grows through reputation. It’s so important to manage each job in a way that makes it lead to 10 more. Local community Facebook groups are absolute gold for that.

HIP: Which bit of new technology are you most interested in?

RJ: Anything emission-free is exciting to me. The way we heat our homes and water has a huge impact on the world, so I’m keen to be part of the generation that drives the change.

HIP: What skills does a good plumber need?

RJ: Determination and attention to detail.

Determination because water is relentless.

Attention to detail because that really matters to the customer. They aren’t impressed by the fact their plumbing doesn’t leak – that’s the expectation and bare minimum. They’re impressed by the way the job looks, and the extra thought you’ve put into it.

HIP: Who has been the biggest influence on your career and why?

RJ: Labour Councillor, Clare Coghill.

A few years ago I couldn’t get a job - I had a minor rant about how contractors claimed to support the local community but in reality didn’t hire. Within a week Clare had introduced me to the main contractor for all social housing in my borough. That was a pivotal moment.

HIP: Has social media changed the plumbing community?

RJ: Totally! The amount of teaching everyone does is phenomenal. Constant sharing of knowledge and skills. People I started out talking to on Instagram have since helped me with loads of jobs. It’s a great way to surround yourself with the kind of plumbers and people you like and respect.

WHAT I’VE LEARNED

Communication is everything.

People don’t expect you to be able to do everything all the time, but they expect you to tell them what’s going on and when.

It’s an important part of building trust and being known as a reliable tradesperson.

@londonplumber

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LET’S MAKE BETTER HEATING SYSTEMS – TOGETHER INCREASE YOUR FIRST TIME FIX RATE AND REDUCE CUSTOMER COSTS

WITH GRUNDFOS GO REPLACE.

Getting hold of a specific internal circulator pump can add a significant amount of time and cost to boiler repair. Grundfos GO REPLACE app offers professional installers a quick guide for replacement/upgrade of Grundfos small circulators mounted in various heating applications.

Download the app today to save time and find your next replacement at www.grundfos.co.uk

FEATURE INTRO BY IAN HALL Plumbing Tutor at Bolton College

Underfloor heating (UFH) is becoming an increasingly popular option with customers for their heating installations - they like the freedom it offers in the design of their homes.

So let us look at the reasons to select underfloor heating as an alternative to the installation of radiators.

UFH INTRO

UFH SYSTEM

Scan the QR code for an introduction to UFH.

Check out this UFH system video by scanning the QR code.

QUIZ

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FEATURE: UNDERFLOOR HEATING | HIP

1. What is the maximum temperature UFH can be under a wooden floor?

Answer: 2. What is the main component part called on an UFH system where all the circuits join?

Answer

Go to hip-magazine.co.uk to download exercise answers for free.

TOP TIPS ■ Fit the manifold first, not the pipework ■ Label the flow and return from the boiler ■ Fill the system carefully to avoid air locks ■ Always pressure test the system before laying the floor

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HIP | FEATURE: UNDERFLOOR HEATING

A LOW TEMPERATURE HEATING VISION The Future Homes Standard consultation has provided a vision to improve new building efficiency to deliver a 27% reduction in carbon emissions compared with the old Part L building regulation. We asked BEAMA more.

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he Future Homes Standard is guiding system design towards low temperature systems.

Amongst the measures proposed is a requirement that when a new heating system is fitted, the system is designed to run at 55oC or less.

EFFICIENCY IMPROVEMENT

In a recent BRE guide to the design of low temperature heating systems they showed that the advantage to lower running temperatures in boilers and heat pumps was an efficiency improvement of up to 6% for boilers and a Coefficient of Performance (CoP) increase from 3 to 4 for heat pumps.

INHERENT LOW TEMPERATURES

Underfloor heating systems are inherently low temperatures. With a normal operating temperature of around 400C they can be used directly with heat pumps and boilers set to operate at these low flow temperatures.

WHY LOW TEMPERATURE SYSTEMS?

Correctly designed, with the help of a BEAMA Underfloor group member, these systems provide an even, comfortable heat over the whole room and set the walls free of the large and intrusive radiators that a low temperature system would otherwise need. They are not expensive to install, compared to the large steel radiators, and the system installation is simple, with designs provided by the manufacturers.

“…THESE SYSTEMS PROVIDE AN EVEN, COMFORTABLE HEAT OVER THE WHOLE ROOM AND SET THE WALLS FREE OF LARGE AND INTRUSIVE RADIATORS…”

WANT MORE INFO?

For more information, access the BEAMA Low Temperature Heating white paper via the BEAMA website www.beama.org.uk, or contact a BEAMA Underfloor member.

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For more information visit: www.beama.org.uk

FEATURE: UNDERFLOOR HEATING | HIP

COMPLETELY FLOORED The number of underfloor heating systems, controls and configuration options available pose a daunting choice for installers. We have some guidance from leading underfloor heating manufacturer Polypipe on how to select the best water-based system for your project.

THE IN-FLOOR SYSTEM

This system avoids adding height to the floor as it is fitted between existing joists – so is ideal in upper floor renovations or work in cellars. Between-joist systems are available in a wide range of formats, but it is worth investigating the pre-configured modular heating panels from Polypipe for the ultimate quick and easy installation.

THE OVER-FLOOR SYSTEM

Best used on existing solid or timber deck floors, these low profile systems are installed over the floor and are the go-to choice for whole house and single room projects. Polypipe’s unique Overlay® Plus range accommodates all types of projects, dependent on the final floor covering selection.

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KEY PRODUCTS:

■ Spreader Plates ■ OverlayTM Lite 15 ■ Modular Heating Panels

KEY PRODUCTS:

THE APPLICATION:

THE APPLICATION:

THE APPLICATION:

■ Overlay® Plus ■ Overlay® ■ Overlay® Lite 15

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Small room upgrades, renovations or retrofit projects

OverlayTM Lite 15

Overlay® Plus

A new dedicated website, www.polypipeufh.com, includes The Support Hub containing in-depth and comprehensive installation guides and videos and many other resources for installers setting out on their career.

www.polypipeufh.com 01709 772380 (technical team)

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Renovations, extensions and some new build projects

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Red floor plate

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■ Red floor plate ■ Clip rails ■ Staple system

New-build projects of whole houses, or perhaps just an extension or conservatory being added to the building

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KEY PRODUCTS:

THE BETWEEN-JOIST SYSTEM

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If working with a completely new floor, an in-floor system can be installed within a new solid or screeded floor surface.

Polypipe offers three systems, including the unique red floor panel system and the established rail and staple systems, which fit directly onto insulation. The red floor panel system is designed for ease of installation, using plastic moulding to guide the path of the system’s pipes.

HIP | CONCEALED SHOWER VALVES

“USING A HANSGROHE IBOX ALLOWS EASY ACCESS TO THE THERMOSTAT, DIVERTER AND FILTERS”

TIPS AND HINTS DON’T DO:

Do not use silicone around the outside of the finish set faceplate cover, only use silicone to seal the iBox to the tiles or finished surface.

TOP TIPS

Before fitting your finish set valve and shower outlets, do not forget to flush through the pipework. Debris will block the filters, cause performance issues and damage the thermostat if this stage is not done properly.

When fitting a shower room using a concealed valve there are lots of factors to consider, so we asked Hansgrohe to give you some handy hints.

Always start by checking the existing water system and function of the space. Ask these questions:

1 2 3 4

Will the system be sufficient for the shower to function properly?

Is there a combi boiler, vented low pressure or mains fed unvented hot water system in place?

Is a tank or pump needed to deliver the right pressure and flow?

Will the products selected be fit for the room’s purpose?

RECOMMENDATIONS:

■ Planning pipe runs and the use of isolation valves - use full flow versions to allow maximum flow capacity ■ Pipe sizing - where possible use 22mm supply pipes on unvented hot water systems and shower pump systems ■ Combination boiler systems - use 15mm supply pipes.

■ Before installing – find out the size of the tiles being fitted, so that you can position the iBox on the centre of a tile or on the centre of a grout line for symmetry purposes.

HANSGROHE IBOX

Decide the best location for the shower valve and shower outlets. Remember, the hansgrohe iBox has a minimum 80mm to a maximum depth of 108mm to the front face of the tile or finished surface.

For more information visit: www.hansgrohe.co.uk

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HIP | HOW TO

AS EASY AS ABC When connecting plastic push-fit Hep2O fittings to copper pipework, it really is as easy as ABC. Just make sure you follow our handy guide.

A. MAKE SURE YOUR COPPER HAS A CLEAN EDGE

“ANY JAGGED EDGES CAN DAMAGE THE ALL-IMPORTANT O-RING INSIDE THE FITTING, WHICH CAN LEAD TO LEAKS!” Doing this means that when you’ve connected you’ll know the pipe is watertight, even if you’re working in a tricky space like a ceiling or underneath the floor.

We recommend using cutters or a slice to cut your copper piping as this will give you a completely smooth edge and ensure a watertight seal. You can use a hacksaw, but we’d suggest using an emery cloth or file to round off the edges if you do. Remember, any jagged edges can damage the all-important O-ring inside the fitting, which can lead to leaks!

C. JUST PUSH!

Finally, make sure your copper pipe is level with the fitting and push them together. It’s that simple!

SCAN THE QR CODE

B. MARK YOUR PIPE

Your copper pipe needs to be fully inserted into the plastic fitting. But before you insert the pipe, grab a marker pen, line up the pipe alongside the fitting and draw a line where the connection is, then you’ll always know where you should be aiming for.

WANT MORE INFO?

For more hints and tips around using Hep2O visit the Wavin UK YouTube channel, or follow @Hep2O on Instagram and Facebook.

Plastic push-fit fittings are equally effective whether joining plastic or copper pipe

For more information visit: www.wavin.com

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

“WHEN YOU HAVE ELIMINATED THE IMPOSSIBLE, WHATEVER REMAINS, HOWEVER IMPROBABLE, MUST BE THE TRUTH” - ARTHUR CONAN DOYLE. AS A HEATING ENGINEER, THIS IS THE QUOTE I LIVE BY WHEN DIAGNOSING THE FAULTS ON BOILERS AND HEATING SYSTEMS”

WHAT’S IN MY TOOL BAG?

THE BEARDED PLUMBER Ranj Bhambra aka The Bearded Plumber started in the industry when he was 15 and began helping his dad out but has ended up making plumbing his career. He moved to Amsterdam from West London in 2014 and still loves being a heating engineer.

Dedicated to my Dad

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WHAT'S IN MY TOOL BAG? | HIP

HERE’S RANJ’S TOOL BAG AND FAVOURITE GO-TO TOOLS!

BAHCO 9029 & 9029T

KNIPEX COBRAS

UNILITE SLR 1000

WERA HAND TOOLS

ELECTRICAL MULTIMETERS

FLUE GAS ANALYSER

I have always used and trusted in my Bahco adjustable spanners and they have never let me down. I use the 6” spanners as these allow me to get into tighter spaces inside boilers.

These are the Wera Tools that I use daily.

The ergonomics of the Wera grip make the tools a pleasure to use and they’re built to last, especially the ratchets.

TOOL BAG

The tool bag that I carry to almost all my jobs is the Velocity Progear Rogue 2.0.

With this bag and the tools inside, I’m certain I can complete 90% of jobs. This has to be the best bag for servicing and breakdown engineers who want to carry a minimalist toolkit.

After using many different types of water pump pliers, I have come to realise the Knipex cobras are by far the best for what they are used for. I use them for heavy duty tasks and where spanners won’t work.

As a breakdown engineer, 70% of faults on boilers are electronic components that fail. Having good electrical knowledge and multimeters can help diagnose faults.

Working on boilers and heating systems means lighting can be poor or even absent, but no worksite is ever poorly lit once the trusty Unilite is turned on!

The Flue Gas Analyser is needed to confirm a gas burning appliance is working well and safely. The Testo 310 has been reliable for years, but I’m upgrading to the Kane 458s as I need a Hydrogen Compensated Analyser.

TOP TIP

Study and work with a reputable engineer for a good few years.

Education is what truly counts and not having two left hands also helps!

MOST USEFUL TOOL My most useful tool is my DEWALT DCV584L Wet Vac. I use it almost daily when carrying out any wet work, just to ensure I don’t make a mess.

@thebeardedheatingco www.thebeardedheatingco.com

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FEATURE INTRO BY IAN HALL Plumbing Tutor at Bolton College

Renewable technologies are big news for reducing our carbon footprint. As you look to the future of the industry and do your bit to offer these technologies to your customers, what type of technologies could a plumbing and heating engineer consider adding to their skillset?

TECHNOLOGIES

NET ZERO

Scan this QR code for a look at a selection of renewable technologies.

Check out this Net Zero Energy video.

QUIZ

F

E

A

T

U

R

E

RENEWABLE TECHNOLOGIES

FEATURE: RENEWABLES | HIP

1. When installing a solar thermal system, which type of cylinder should be used, if another source of heat is connected to the system too?

Answer: 2. How many kW would a domestic wind turbine usually be?

Answer:

TOP TIPS ■ Understand your customers' wishes and environmental impact ■ Will the technology work with the existing system?

■ Do you need any additional qualifications?

■ Check out the suitability of the location

Go to hip-magazine.co.uk to download exercise answers for free.

WWW.HIP-MAGAZINE.CO.UK

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HIP | FEATURE: RENEWABLES

QUICK GUIDE: HEAT PUMPS Kevin Ellis, Renewables Sales Manager at Grant UK, explains why heat pumps are a hot topic in the heating and plumbing industry.

Why are Heat Pumps in the news so much?

It’s down to legislation and the UK’s move to Net Zero; the UK Government has announced its ambitions, committing to a net zero target for carbon emissions by 2050 and the heating industry is now gearing up to meet that demand.

How do Grant’s heat pumps work?

Air source heat pumps utilise the heat energy in the air and convert it into usable energy to heat homes.

Grant Aerona³ heat pumps are ‘air to water’ systems which means that they capture heat energy from the air and transfer this into ‘wet’ heating systems, such as radiators or underfloor heating.

R

E

Can you replace old boilers with a heat pump?

F

E

A

T

U

“IN MOST CASES A HEAT PUMP CAN PROVIDE ALL THE HEATING AND HOT WATER YOU WOULD NEED”

In most cases yes, a heat pump can provide all the heating and hot water you would need. Heat pumps can be an excellent choice for those households that aren’t connected to mains gas, but it is important that the property is well insulated, the system is correctly designed using a full room by room heat loss calculation, and it is properly set up and commissioned.

Are there any downsides to fitting a heat pump?

Cost and noise are the two main concerns when discussing heat pumps with customers. The fans on a heat pump make a sound when they rotate, but there are quieter options like the Grant Aerona³. Both our 13kW and 17kW Aerona³ heat pumps have been awarded the Quiet Mark.

WANT MORE INFO?

Scan the QR code to watch a vlog on a heat pump installation here:

For more info visit: www.grantuk.com

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| WINTER 2022 > WWW.HIP-MAGAZINE.CO.UK

FEATURE: RENEWABLES | HIP

“THE NEED FOR HETAS REGISTERED INSTALLERS… PRESENTS A GREAT OPPORTUNITY FOR THOSE ENTERING THE INDUSTRY TODAY”

Biomass fuel

R

E

Wood burning stoves and pellet appliances are appealing to homeowners as a means of secondary heating, complementing the primary heat source of gas or oil. They could become even more popular in the future as the UK turns to greener energy alternatives.

U

GAIN IN POPULARITY

T

Solid fuel and biomass are increasing in popularity as homeowners and installers realise the benefits of burning an approved fuel that meets the requirements of Air Quality legislation, and is certified under DEFRA’s Ready to Burn scheme which is administered by HETAS and Woodsure. HETAS and Woodsure work together to support cleaner and safer choices for the use of biomass and other solid fuels, appliances and associated technologies.

A

CLEANER AND SAFER CHOICES

E

The new apprenticeship qualification sees the reintroduction of solid fuel and biomass into the curriculum, so HIP caught up with Mike Harvey, Training & Technical Support Manager at HETAS, for some insider insight.

F

UNDERSTANDING WOOD AND BIOMASS BURNING GREAT OPPORTUNITY

Homeowners are becoming increasingly aware of issues relating to climate change and air quality. Therefore the need for HETAS Registered installers experienced in the installation and maintenance of these appliances and fuels is growing, as homeowners seek alternatives to fossil fuels. This presents a great opportunity for those entering the industry today to be equipped for the future.

HETAS TRAINING HETAS accredited training centres are located around the UK and Ireland to facilitate all training needs.

TOP TIP HETAS training is ‘Recognised Prior Learning’ so can be undertaken at any time throughout an apprenticeship for apprentices who are working alongside a HETAS Registered installer.

For more info visit: www.hetas.co.uk

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27

OUR RANGE OF FLEXIBLE HEATING SOLUTIONS CAN HANDLE ANY SITUATION

FROM THE

EPIC

...TO THE

EVERY DAY

ALPHA. WE’VE GOT YOU COVERED. Whether you’re looking for a compact and efficient combi, a powerful system boiler with impressive outputs or a flexible, modular commercial heating system with cascade capabilities; Alpha has a range that delivers on quality, reliability and price.

Discover Alpha’s full range of heating solutions at www.alpha-innovation.co.uk

HIP | PERSON PROFILE

INTERVIEW WITH STEPHANOS YOHANNES TEAMED UP WITH ESG We’ve teamed up with ESG Limited and are co-sponsoring an All-Female Skills Competition on International Women’s Day in March, to encourage more females into the industry.

The competition, held at Lewisham College, will include eight female apprentices based in London and/ or the South East. The competition is supported by Baxi and Scruffs, and will be judged by CIPHE’s Jerry Whiteley.

ESG currently has 20 apprentices and a designated Apprentice Mentor, Stephanos Yohannes. We had a chat with Stephanos to find out how he got to where he is now.

PLUMBING AGAINST ADVERSITY Stephanos had a tough start.

He was in and out of the care system, experienced racism and battled with dyslexia. But he didn’t let adversity get in his way and now he’s a fully qualified plumber mentoring apprentices at ESG.

“WE’RE ALL THE SAME – DON’T LET ANYONE TELL YOU ANYTHING DIFFERENT”

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PERSON PROFILE | HIP

HIP MAGAZINE: What made you start a plumbing apprenticeship?

Stephanos Yohannes: I saw a plumber fixing a cylinder at my mum’s house, asked him what he was doing and he gave me his company card. I rang them the week after and they gave me a start date.

HIP: What sort of support did you have?

SY: To be honest, I didn’t really have much support, just Allan, a plumbing tutor at Lewisham College.

HIP: Did you ever doubt that you could complete the apprenticeship?

SY: Yes! The company I worked for went bust and I had to look for my own placement. My dyslexia was really bad at the time, so I never thought I would finish.

HIP: How did you get through it?

SY: I really doubted myself at first, but my tutor always believed in me, he always said to look for the light at the end of the tunnel. It was really tough but I’m really glad I persevered.

HIP: How did you end up working for ESG? SY: I called an agency and started with them the following Monday. Through the agency, I ended up working for ESG as a self-employed plumber.

HIP: When did you become the ESG Apprentice Mentor and what does the role mean?

SY: I became the Apprentice Mentor in 2021. My main role is to give the apprentices support and guidance.

HIP: What’s changed for apprentices since you were one?

SY: I feel there’s more support, more communication and more guidance now.

HIP: HIP and ESG are co-sponsoring an all-female skills competition on International Women’s Day. What changes has the industry seen regarding female engineers in the last decade?

SY: We have more female apprentices now but there’s still no equality. From what I’ve experienced it’s getting better but there’s still a way to go.

HIP: What barriers do you see to people completing their qualification?

SY: Often it’s circumstances: living on their own, can’t afford rent, travel, having to be independent, not having a family environment around them.

HIP: What do you think is the biggest factor for success in the industry?

SY: I think it’s providing more support - more understanding of individual backgrounds, and more guidance.

HIP: What do you wish you’d known when you were starting out?

SY: That there are people out there willing to help and how to find them.

HIP: Who has been the biggest influence on your career and why?

SY: Darren Moore, he helped me personally and emotionally, and my foster carers.

HIP: What piece of advice do you give to your apprentices?

SY: You will hit brick walls, you will have down days but you just have to beat it and push through to the other side.

HIP: What other job would you like to do?

SY: I’ve never really thought of doing something else! I love my job and I’m so grateful that, despite the challenges, I’ve become the person that I am today.

“NEVER, EVER GIVE UP!”

TOP TIPS ■ Always take notes ■ Don’t be afraid to ask questions ■ Don’t let anyone put you down ■ Always keep your tools tidy

For more information visit: www.esglimited.com

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SUPPORT

Supporting plumbers of the future

A series of E-learning courses, online calculation tools, How-to videos and installation guides are some of the many ways Hep2O can provide support for students and apprentices. Plus, with a rating of 9 out of 10 for quality and a 50-year guarantee, it’s no wonder installers can feel confident of doing a great job every time with Hep2O. For added assurance, Hep2O also features In4Sure™ secure jointing technology for a perfect push-fit. It’s compatible with copper and the coiled pipe stays flat, which makes every job quick and easy, but don’t take our word for it, try it yourself and request your free test pack now from:

www.hep2o.co.uk

WHEN I GROW UP I WANT TO BE… | HIP

WHEN I GROW UP I WANT TO BE… Some people want to be a sportsperson when they grow up but Warrington Wolves star Chris Hill wanted to be a plumber! We spoke to him and his business associate Sarah – another career changer – about why.

“I DID MY TRAINING THEN SET UP MY BUSINESS – IT’S THE BEST THING I EVER DID” Chris Hill

C

hris Hill, Warrington Wolves star prop and England and Great Britain international, now co-owns and runs Warringtonbased Immerse Kitchens and Bathrooms. He got into plumbing when he joined Warrington in 2012, completing his level 2 and 3 at night school over three years.

For more information visit: www.immersekbb.co.uk

"I've always had an eye to the future," says Chris, 33, whose Warrington testimonial match was in March 2021, "as it's just one bad tackle and your career's over. After all the highs and lows of professional rugby I realised I needed something for when I finished. I did my training then set up my business – it’s the best thing I ever did.”

Chris was recently introduced to another career changer, teacherturned-property developer Sarah Corrie-Pearce, helping her realise her property dreams with her first major development.

“FINDING THE RIGHT TEAM, BUILDING THOSE RELATIONSHIPS AND BEING ABLE TO TRUST THE PEOPLE AROUND ME IS PARAMOUNT” Sarah Corrie-Pearce

Sarah told us, “Finding the right team, building those relationships and being able to trust the people around me is paramount.”

So it shows that it’s never too late to go for what you really want – hard work and some vision and you’re halfway there!

WWW.HIP-MAGAZINE.CO.UK

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33

HIP | CENTRAL HEATING EFFICIENCY

5 STEPS TO COMPLIANCE

Fernox produces handy kits that include everything needed to complete these tests. Results can be accessed, stored and monitored through the Fernox Water Quality Test App.

Adhering to BS 7593:2019 is the key to domestic central heating system efficiency, says Richard Crisp, Head of Chemistry at Fernox. Here, Richard explains how to comply.

1. CLEAN

Clean the system using a recognised method (mains pressure cleaning, gravity cleaning or power flushing) to remove any existing sludge, scale and debris. To aid the cleaning process, use the universal Fernox Cleaner F3 – or Power Cleaner F8.

2. GUARD

To prevent the buildup of contaminants, install an in-line filter to collect any sludge or debris that forms in the system. For the best results, choose a filter that can capture both magnetic and non-magnetic debris like the Fernox TF1 filters.

3. PROTECT

For long-term protection from corrosion and scale build-up, dose the system with a chemical inhibitor. Fernox Protector F1 combines organic, anodic and cathodic corrosion protection to ensure system longevity and efficiency.

“IT'S VITAL TO CHECK INHIBITOR LEVELS THROUGH THE LIFE CYCLE OF THE SYSTEM”

4. MAINTAIN

The in-line system filter should be cleaned regularly – ideally as part of the annual boiler service. For quick, easy and messfree sludge and debris removal, opt for sealed filters like the Fernox TF1 Sigma and TF1 Omega filters.

WANT MORE INFO?

For more information on how to comply with BS 7593:2019, check out this handy video from Fernox:

SCAN THE QR CODE For more information visit: www.fernox.com

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5. TEST

It is vital to check inhibitor levels throughout the life cycle of the system.

BS 7593:2019 states that an on-site test should be undertaken annually and a full laboratory analysis completed every five years.

HIP | EPIC FAIL

FIRE EXITS AREN'T THAT IMPORTANT

JUST WHY?

While most plumbers and heating engineers are fully qualified and do a great job, there are some out there who leave disaster behind them.

We’ve teamed up with Plumberparts to bring you our regular rogues gallery of shoddy showers, poor pipework and rubbish radiators.

MORE FLUSHING POWER? SAY NO MORE

EPIC

“GAME OVER” WHO EVEN NEEDS REGULATIONS

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EPIC FAIL | HIP

SOMEWHERE TO HANG YOUR TEA TOWELS... GENIUS

FAIL IN ASSOCIATION WITH

YOU GET TO SHOWER FROM ALL DIRECTIONS AND PLUG YOUR PHONE ON CHARGE...

THAT'S AN INTERESTING SET UP

WELL IT DOES GET THE WATER FROM A TO B...

GET IN TOUCH If you’ve come across a dodgy installation, send us your pictures and they could be featured on this page.

Email us at editor@sng-publishing.co.uk A big thank you to James at Plumberparts for supplying us with so many great images.

You can stay up-to-date with Plumberparts on their YouTube channel, Instagram, Twitter and Facebook, or by visiting their website www.plumberparts.co.uk.

WHEN YOU CAN'T MAKE YOUR MIND UP BETWEEN VINTAGE AND MODERN

WWW.HIP-MAGAZINE.CO.UK

DOUBLE TROUBLE

< 2022 WINTER |

37

Twist & Lock for the perfect fit.

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*

HIP | BOILER BREAKDOWNS

STOP SLUDGE STOP BREAKDOWNS ADEY’s Colin Yearp discusses how apprentice and trainee installers can help protect heating systems from the damage caused by sludge and how to show customers the problem.

TEST

Water testing helps educate homeowners on heating system water quality and opens doors to discussing treatment options before damage is caused. ADEY ProCheck® is the digital water test that provides access to key system water treatment results, including measuring for inhibitors, corrosion and pH levels.

The results are instantly available on your smartphone, so it’s quick too!

“A SLUDGE-FREE HEATING SYSTEM HELPS RADIATORS GAIN UP TO 47% MORE HEAT”

40

CLEAN

Should ProCheck® flag an issue with the water quality, a full system flush will ensure a heating system is free from sludge; reducing the chances of the customer’s boiler breaking down and helping radiators gain up to 47% more heat.

ADEY MagnaCleanse® Rapid Flush can remove virtually all the magnetite through its cleaning process. The fast and effective, yet gentle, flushing process makes it ideal for all systems.

TOP TIPS Water treatment best practice should be worked into every install, every service and every repair, whether the system is new or existing.

| WINTER 2022 > WWW.HIP-MAGAZINE.CO.UK

PROTECT

Filtering out sludge before it goes through the vital parts of the heating system helps protect the boiler from breaking down, and means it runs more efficiently. ADEY MagnaClean® filters help to protect the system by capturing the suspended sludge as it passes through. To prevent magnetite from forming in the future, dosing the system with ADEY’s MC1® Protector will also help to keep corrosion at bay, protecting the system and ensuring longevity.

The presence of sludge in a heating system is the number one cause of central heating breakdown and accounts for 80% of boiler breakdowns in the first five years*. *Independent research commissioned by ADEY For more information visit: www.adey.com

EXERCISES | HIP

EXERCISES W

e’ve been lucky enough to collaborate with the Chartered Institute of Plumbing and Heating Engineering (CIPHE), who have provided these exercises to support your studies. With a membership of more than 7,500 industry workers, CIPHE is the professional body for the UK plumbing and heating industry.

If you would like to know more about how one of CIPHE’s courses could help further your career, check out the website: www.ciphe.org.uk

COLD WATER

Try to answer the following multiple-choice questions.

Q1

What steps must be taken when installing new plumbing systems in a building that’s being converted from a bank to a dwelling?

A

Notify the bank to remove all cash

B

Notify the local authority

C D

Q3

The following subjects are taken from moderators’ feedback on exam results. In recent years where weaknesses have been identified, these questions should help with revision, learning and passing exams.

Q2

What must be done upon completion of plumbing work and commissioning?

A

Complete the certificate for work compliance with the Water Regulations

B

Tidy up and put tools away

Notify the water undertaker

C

Invoice the customer

Notify the local undertaker

D

Show your Water Safe Approved Contractor card

Q4

To be a part of the Approved Contractor schemes, what qualifications must you hold?

From the list below, identify the correct requirements for the use of water fittings in the UK.

Ans.

Ans.

A

G3 and basics of cold water

B

Water Regulations

Conforms to European technical approval

C

A college approved qualification

All of the above

D

An online water improvers card

A

Appropriate quality and standard

B

Be suitable for the circumstances

C D

Go to hip-magazine.co.uk to download exercise answers for free.

WWW.HIP-MAGAZINE.CO.UK

< 2022 WINTER |

Ans.

Ans.

>

41

HIP | EXERCISES

Q5

The Health And Safety At Work Act (HASAWA):

Ans.

Q6

The person responsible for providing you with a safety helmet on a construction site is:

A

Does not cover self-employed people working on construction sites

A

You

B

Does not cover self-employed people

B

The construction foreman

C

Covers self-employed people working on construction sites only

C

Your employer

D

Covers self-employed people in any workplace

D

The customer

Ans.

Identify the descriptions to the meanings:

DESCRIPTIONS

ANSWERS

Terminal fitting

Q1

Flow upstream, that is in a direction contrary to the intended normal direction of flow within a water fitting

A1

Q2

A fixed container for holding water at atmospheric pressure

A2

Cistern

Q3

An assembly of water fittings in which water circulates in supply pipes or distribution pipes of a hot water storage system

A3

Overflow pipe

Q4

A water outlet device

A4

Secondary circuit

Q5

A pipe from a cistern in which water flows only when the water level in the cistern exceeds a predetermined level

A5

Stop valve

Q6

A valve other than a service valve, used for shutting off the flow of water in a pipe

A6

Backflow

Go to hip-magazine.co.uk to download exercise answers for free.

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| WINTER 2022 > WWW.HIP-MAGAZINE.CO.UK

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HIP | EXERCISES

Define the interpretations of G1.1 from the Water Regulations.

Q1

Wastewater is:

A

Wastewater is when you pull the plug out

A

Having two wash basins side by side

B

Water that is allowed to run to waste through faulty appliances

B

Installing an air and water powered shower

C

Grey water

C

Installing a booster pump that draws more than 12 L/min on the incoming main

D

Using too much water when brushing your teeth.

D

Too many people drinking water in one dwelling

Q3

Ans.

Misuse of water is:

Ans.

Q2

Q4

Undue consumption of water is:

Contamination of water supplied by a water supplier might be:

A

Using it for motive power

A

A private water supply

B

Leaving a hose running

B

A reduction in the quality of water bubbles

C

Filling a hot tub more than once a year

C

A reduction of the PH value

D

Operating a car wash business from your home

D

A reduction in the aesthetic, chemical or biological quality

Ans.

Ans.

ELECTRICAL KNOWLEDGE Try to answer the following multiple-choice questions.

Q1

An apprentice plumber finds a faulty fuse spur switch. The fault is that it won’t actually turn off.

What action should be taken?

A

Try to temporarily fix fault

A

Potential amperage test

B

Tape switch into the off position

B

Portable appliance test

C

Stop work and go back to the office

C

Portable appliance trial

D

Stop work and inform supervisor

D

Prove another test

Ans.

Q2

What do the letters PAT stand for?

Ans.

> Go to hip-magazine.co.uk to download exercise answers for free.

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| WINTER 2022 > WWW.HIP-MAGAZINE.CO.UK

EXERCISES | HIP

Q3

How is electrical current expressed?

Ans.

Q4

How is resistance in electrical systems compared to a plumbing system?

A

Amps

A

The length of the pipes and number of elbows

B

Lumiere

B

The resistance in the pipes and fittings

C

Volts

C

The temperature of the water

D

Electrons

D

The length of the pipework

Q5

Materials that prevent the flow of electricity are known as?

Ans.

Q6

Identify the unit that measures electrical resistance Ans. from the list below.

A

Conductors

A

Amps

B

Copper wires

B

Watts

C

Insulators

C

Volts

D

Switches

D

Ohms

Q7

To make electric flow, it needs force. Identify the correct term used in electricity as force.

Ans.

Q8

Identify which one is a chemical method of generating electricity.

A

Current

A

Nuclear power

B

Voltage

B

Wind power

C

Conductor

C

Battery power

D

Amps

D

Gas power

Q9

Identify from the list the correct description.

Ans.

Q10

Ans.

How is alternating current measured?

A

Watts is an electrical unit of power

A

A tape measure

B

Watts is an electrical unit of flow

B

Hertz

C

Watts is an electrical unit of current

C

Amps

D

Watts is an electrical unit of volts

D

Through magnets

Ans.

Ans.

Go to hip-magazine.co.uk to download exercise answers for free.

WWW.HIP-MAGAZINE.CO.UK

< 2022 WINTER |

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BOSCH PROFESSIONAL WORLD Immerse yourself in an interactive construction site In a digital-first world, customer experiences involving hands-on opportunities are always the most powerful, but due to the restrictions over the last 12 months, this has been quite tricky to achieve for power tool manufacturers. However, Bosch Professional have created something truly unique to get power tools in the hands of UK tradespeople.

Bosch Professional Power Tools and Accessories are bringing back the opportunity to get up close and personal with their products - and you don’t even have to leave your sofa. Using the latest scanning technologies and innovative design platforms, it has built a fully immersive 3D world for you, its users, to connect to Bosch Professional in a way never seen before.

NEW

Bosch Professional users and power tool fans alike will have the opportunity to explore this online world and navigate between specific zones for Power Tools, Measuring Tools, and Accessories. In each zone it will be possible to interact with new and exciting products, learn more about their capabilities, and engage with a huge array of content designed to show the development process that goes into creating each tool to suit the needs of tradespeople and make them more efficient in their work.

EXERCISES | HIP

PROTECTING A CUSTOMER’S PROPERTY Try to answer the following multiple-choice questions.

Q1

You are working in a private dwelling. The task is to install a new bathroom. Identify what is best practice for customer care.

Q2

You have arranged to go to a job early in the evening. The problem is that England are playing.

How should you handle this?

A

Ask them to go out for the day so you can crack on

A

Just go to the pub anyway and text the customer, they’ll understand

B

Lay carpet protector where required

B

Cancel saying your van has broken down

C

Ask for a parking space

C

Turn up as stated

D

Get the customer on side by offering cash as payment

D

Call and say you’ll be there later

Q3

When lifting floorboards, you find that the carpets are crumbling off the backing. Do you…

Ans.

Ans.

Q4

You’ve completed all the work you have agreed to do. What are the next steps relating to handover?

A

Roll the carpets up and say nothing

A

Explain how the system works and leave all documents

B

Cut the carpet with a knife to remove the perished area

B

Inform the customer the manufacturer's instructions can be found online.

C

Carefully put it back afterwards without any rippling

C

Ensure the customer feels that things are getting warm and ask for payment

D

Inform the customer

D

Get paid and move onto the next job

Q5

You need to drain down the central heating system. Where might you empty the water?

Ans.

Q6

The work you are carrying out has created rubbish. Who is responsible for getting rid of it and what method?

The front garden

A

The customer should take it to the tip

B

The rear garden

B

The customer can put most of it in their bins and recycle some

C

A suitable gulley

C

The installer should use a skip

D

Into a large bin to take away

D

The installer must take it away in the van and sort it

WWW.HIP-MAGAZINE.CO.UK

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Ans.

Ans.

A

Go to hip-magazine.co.uk to download exercise answers for free.

Ans.

>

47

HIP | EXERCISES

Q7

You are installing a new sink into a new kitchen.

The H & C pipes are protruding out of the back panel and require connection.

Q8

Ans.

When asked to quote for work, you should provide how much detail?

Ans.

What steps will you take to make the connections?

A

Cut a larger hole away to remove any possible damage

B

Make sure the pipes stick out well away from the back

C

Use push-fit joints

D

Use a piece of plasterboard near the joints when using heat

A

Not much as they are paying cash

B

Just one overall figure and state what the work is

C

Give a full explanation of the works, break down the labour and materials, give an estimated time for completion

D

Send a text message with the rough cost

Go to hip-magazine.co.uk to download exercise answers for free.

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Learn online wherever you are Our Training Academy Facebook Group is a handy hub to access valuable learning whenever it suits you.

Just search Worcester Bosch Training Academy on Facebook and take your learning to the next level.

With regular posts covering a wide range of topics and products, such as how-to videos, guides, quizzes and more! It means you can keep on top of things – wherever you are.

Come and join us: bit.ly/WBTrainingFB