Your Hospital – Autumn 2015

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Issue 3 Autumn 2015

The Royal Wolverhampton

More than j u a magazinest bring these pages to life with our amazing new app .

S e e p ag e th re e

Quality service

New emergency department opens soon See page three

pledge to Trust’s patients and staff

Cannock’s £27 million investment takes shape

See centre pages

See page seven

Use your mobile to trigger interactive bonus video content

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Your Hospital A U T U M N 2 0 1 5

Exciting times as investment strategy starts to bear fruit for our patients

By RWT Chief Executive

DAVID LOUGHTON THESE are exciting times for a changing hospital Trust.

Almost a year since we took over responsibility for running the Cannock Chase Hospital as well as New Cross and West Park Hospitals we are starting to see the first results of the huge investment programme we launched.

It means new and better facilities for the whole population of the area we serve, from new born babies to the oldest members of our communities.

It means whether you need emergency treatment or a planned operation we will be better equipped to meet your needs.

And because we’re getting a better picture of what those needs are, we are starting to fine tune services, like public transport, to make sure they are even more fit for purpose.

On the page opposite you’ll see the very latest news about our new urgent care centre – a £38million investment at the heart of the New Cross site.

This is more than just a new building.

It’s the result of years of planning, careful public consultation and hard work.

It creates a new system for dealing with those people who need urgent care, either from their pharmacist, a family doctor, a walk-in centre or ultimately from the accident and emergency department.

We aim to help people make the right choices so thew new centre will ease much-publicised pressure on our hard-working A&E staff.

I have nothing but admiration for their dedication and commitment. It’s no secret that at times the pressure they faced has been intolerable. The new system should make the experience better for everyone, and allow staff to focus on people who genuinely need emergency care.

On the centre pages you can find out more about the values we have published to show everyone associated with the Trust how we expect our staff to behave and what experience our patients and their families can expect.

It’s an important set of values which sets out our pledge to our patients, our visitors and our employees.

We always say we put our patients, their families and our staff at the heart of what we do, and the new values show in detail how we will do this.

I hope you enjoy the latest issue of Your Hospital – please give us your feedback which is always useful.

COVER PHOTO: Sister Lynette Wheeler treats Gillian Till in the new rheumatology facility at Cannock Chase Hospital – see page 7.

Sue Lewis of the Phoenix Health Centre pharmacy gives some advice to Parag Gohil.

M

Public choices can help

AKING the right choices when using NHS services this winter can save patients an unnecessary wait and help staff at the busy Emergency Department treat those that really need it.

Accident and emergency as well as 999 services are for those with life threatening and serious conditions like choking, chest pain, loss of consciousness, severe blood loss, broken bones, deep wounds or suspected stroke.

The first port of call for minor issues like colds and coughs or medical advice and an examination is an appointment with their GP. If the surgery is closed, people should call the GP Out-of- Hours Service on 0300 555 0277.

Walk-in services are available at the Phoenix Health Centre and Showell Park Health and Walk-in Centre.

NHS Direct on 111 is the place to go for health information and advice around

EASE A&E PRESSURE the clock. Pharmacists can also offer advice on common winter illnesses and the best medicines to treat them.

People are being advised to keep a medical cabinet well stocked with cough and cold remedies, pain and indigestion relief and plasters so they can treat themselves for minor winter illnesses and injuries.

The Trust’s A&E Lead Andy Morgan said while the opening of the new £38m Emergency and Urgent Care Centre at New Cross Hospital (see opposite) would help to alleviate the pressure, the public’s help was always invaluable.

He said: “By making the right choices this winter, and only turning up at the hospital if they absolutely need to, they will help us look after people who genuinely need to be treated and will relieve pressure on the teams of doctors and nurses at the emergency centre.

“The new in-house facilities that come with the build will help us to improve care for patients through better diagnostics.

Co-location with acute medicine will allow us to work differently – it’ll be seamless and mean patients will have a senior medical opinion much earlier in their treatment.”

Website revamp means better patient service

Web Services Manager Sunita Sohi... one of the team working on the major revamp of the Trust’s website.

PATIENTS will be able to find all the information they need about a trip to the Trust much more easily after a revamp of the RWT website.

The site – at www.royal wolverhamptonhospitals. nhs.uk – will be relaunched in Summer 2016.

A host of new features will include scrolling up-to-theminute news on the homepage, better navigation, a service directory for patients and GPs and an improved structure, making it easier for patients to find the information they need

before a visit to the hospital.

The new-look site will cover New Cross Hospital, West Park and Cannock Chase hospitals, all our work in the community and also feature more improved practical information such as public transport details.

Staff and members of the public will be consulted to test the new site before it goes live.

The improved look and feel is being produced by an in-house team including Web Professionals within IT, Clinical Illustration and Communications.

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AUTUMN 2015

Welcome to RWT Augmented Reality (AR) 1

Download the RWT AR app from the App Store (Apple) or Google Play (Android).

2

3

Point your device at the photos where you see the AR content logo pictured below – and wait for the surprise.

Double tap for a full-screen.

SCAN PHOTO FOR VIDEO

Open the app with a simple tap.

Augmented reality services by

New era dawns for urgent care as

£38M CENTRE OPENS S

TAFF are preparing to treat patients in the new £38 million Emergency Department at New Cross Hospital which opens in November.

Internal work on the state-of-the-art three-storey building is nearing completion including floors, lighting, ceilings and partition walls.

The last pieces of specialist equipment are being installed before final commissioning begins which involves testing and proofing of building management and medical gas systems.

The centre brings all urgent care facilities on the Wolverhampton site under one roof – including accident and Dr Michael Manarkattu and emergency (A&E).

Senior Sister Caroline Harper It also has a clinical viewing their new work decisions unit, an spaces on a tour of the new outpatients clinic and an Urgent Care Centre. urgent care centre with dedicated radiology and by our contractors Keir X-Ray facilities.

Construction and the quality The top floor will be an of the build.

Acute Medical Unit.

“Clinical staff are already The Trust’s Project Director undertaking training and Mike Goodwin said: “We’re familiarising themselves with very pleased at the progress of the building.” the project being undertaken

Public invited to celebrate Trust achievements at annual meeting THE Trust

By RWT provides Chairman health services to more than 400,000 local people, across three sites and within the community.

RWT is holding its annual general meeting on Monday 28 September, to showcase the work we have done over the last year, celebrate our achievements and outline our vision for the coming year.

This year we are holding the event from 3-5pm and everyone is welcome to come along to the Wolverhampton Medical Institute (WMI) on the New Cross site and hear presentations on: ● The performance of RWT in 2014/15 ● The outcome of the Care Quality Commission (CQC) inspection ● Our financial position There will also be a number of stalls to browse in the WMI from 1pm, showcasing our charity, our values and behaviours and other healthcare messages and innovations.

Health services are our passion – and we can only improve them by working together.

JEREMY VANES

RWT Annual Meeting – Monday September 28, The Medical Institute, New Cross Hospital, between 3pm and 5pm – ALL WELCOME Accident and Emergency Manager Andy Morgan said: “The new in house facilities that come with the build will help help us to improve care for patients through better diagnostics.

“Being under the same roof as acute medicine will allow us to work differently – it’ll be seamless and mean patients will have a senior medical opinion much earlier in their treatment.”

75 per cent of services rated as ‘good’or ‘outstanding’ A report by health inspectors on The Royal Wolverhampton NHS Trust has revealed that 75 per cent of all services are rated ‘good’ or ‘outstanding’.

Inspectors from the Care Quality Commission (CQC) spent four days in June this year visiting RWT’s three sites – New Cross and West Park hospitals in Wolverhampton and Cannock Chase Hospital – and also inspected community services and facilities.

Their report gave a glowing rating to three quarters of all the services at the Trust. Despite the fact that so many domains inspected were rated as ‘good’ or ‘outstanding’ the Trust’s overall rating is ‘requires improvement.’

Your Hospital

The Trust was concerned at a number of factual inaccuracies in the report, and challenged 294 of them. The CQC accepted, clarified or amended 205 (68 per cent) of these challenges, but this did not result in any substantive changes across the report’s findings.

Following the report senior managers and key stakeholders held a meeting with CQC representatives and, with the support of other external stakeholders across the health community both locally and nationally, the Trust is now considering its options.

RWT Chief Executive David Loughton said: “We will always strive to do things

better and seek every opportunity to improve the services and care we provide for our patients but we are disappointed with the CQC report’s overall rating.

“Stakeholders have told us that they do not recognise the organisation from some aspects of this CQC report. Further discussions are required before we make a decision over the rating – but it is not one we agree with.”

He added: “I know our nurses, doctors and support teams will continue to put patients at the heart of everything we do and strive to provide the best services. I pay tribute to each and every one of our staff who work so hard to provide high levels of safe care and good patient experience.”

Home dialysis frees patients STAFF from the Royal Wolverhampton NHS Trust have gone on the road to demonstrate the benefits of home dialysis for patients.

The system demonstrated on the tour gives the patient the option of travelling with their machine, allowing the opportunity and flexibility for holidays.

Previously they would have to book into another hospital renal service near to their holiday destination, if spaces were available, for standard haemodialysis.

Dr Paul Carmichael, Consultant Nephrologist and Clinical Director for Renal Services said:“Dialysing at home has such a positive impact on a patient’s quality of life and empowers them to be in control, giving them their freedom back.”

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Your Hospital A U T U M N 2 0 1 5

Sheila bows out after 35 years WARD Sister Sheila Wright is retiring after a 35-year career but family commitments mean she is set to be busier than ever.

Now 54, she started her training in 1980 and has held a number of nursing and management roles over the years as she worked on orthopaedic, urology and respiratory wards at New Cross Hospital.

She said: “I’ve really loved my career. The best bits have been helping and meeting new people especially the young staff keeping me motivated.

“I have two grown up children and four grandchildren who are aged five to 10 months and I’m told I’ll be looking after one of them three days a week.

“I’ll be keeping an eye on my mum whose 81 as well and catching up on 29 years’ of DIY jobs.”

Winner makes £500 donation PATIENT Transport Clerk Jenny Litherland has made a £500 donation to a national cardiac charity after scooping first prize in a competition.

She won a quiz run by BookWise Solutions – the room booking system used by the Trust in the Outpatients Department – which was published in the company’s newsletter.

Jenny, was given the chance to donate £500 to her charity of choice and chose the British Heart Foundation in memory of her father who passed away due to a sudden heart attack.

AUTUMN 2015

Pledges back commitment to

HIGH QUALITY CARE T Chief Executive David Loughton CBE

HE Trust is launching a new set of values and behaviours, designed to help our healthcare professionals and other staff deliver our vision: an organisation striving continuously to improve patient experience and outcomes.

We pledge that we will always strive to be safe and effective, kind and caring and exceeding expectation.

Each of these statements will give staff across the Trust support as they try to deliver the high quality, safe care our patients expect and deserve on a daily basis.

David Loughton, Chief Executive at RWT, said: “It is a privilege to work in the NHS, whatever the position, and

VALUES

Safe & effective We will work collaboratively to prioritise the safety of all within our care environment

Kind & caring We will act in the best interest of others at all times

Stall helps with vital five-a-day A fruit and veg stall operates from the New Cross Hospital site, offering more healthy eating options for staff, patients and their friends and families.

The new initiative has seen the RWT team up with Mr Green Grocer, a local business, which will see the fruit and veg market stall operating from the front of the Heart and Lung building on the hospital site from 8am-5pm, Monday-Friday.

Exceeding expectation We will grow a reputation for excellence as our norm

we care for some people at very vulnerable times in their lives – and our values will ensure they feel safe, cared for and respected while they are in our care.

“Of course, our staff have always represented the three values – and more besides – but this is case of embedding these values and behaviours across the Trust as a whole and make them more visible across the whole organisation.

“I believe our staff on a daily basis embrace the behaviours we want and expect to see and this is about embedding them into the culture of every single person in the Trust.”

Survey highlights positive response to vital research

The best start in life... new mother Amy Davis with her newborn Rheanna Newton and Midwife Val Chambers at New Cross Hospital.

SCAN PHOTO FOR DAVID’S VIDEO

BEHAVIOURS

LOVE TO SEE

EXPECT TO SEE

DON’T WANT TO SEE

Safety

Shares lessons learned to help others to improve safety.

Always follows agreed safety and wellbeing procedures. To learn from mistakes and asks for help if they need it.

Shows a lack of focus on safety and wellbeing in their day-to-day work.

Raising concerns

Encourages others to raise concerns about safety or attitude.

Speaks up every time standards on safety, care or dignity are not met.

Seeks and welcomes feedback.

Keeps concerns to themselves, and rejects feedback about their own behaviour.

Communication

Seeks ways to enhance understanding of information being communicated to meet people’s needs.

Keeps people informed and gives clear explanations in ways people can understand.

Doesn’t give people the information they need. Uses jargon inappropriately.

Teamwork

Encourage others to contribute and demonstrates better ways of working within and across teams.

Works as part of a team. Co-operates and communicates with colleagues.

Values other people’s views.

Excludes others and works in isolation.

Reassuringly professional

Is constantly aware that what they say and do affects how safe other people feel.

Is calm, patient and puts people at ease.

Passes on their negativity/stress. Is critical of other teams or colleagues in front of others.

Welcoming

Goes out of their way to make people feel welcome.

Is polite, friendly, makes eye contact, smiles where appropriate and introduces themselves. ‘Hello my name is ...’

Ignores or avoids people. Is rude or abrupt, appears unapproachable / moody.

Respectful

Applies a broader understanding of the diverse needs of patients/ colleagues.

Supports others to be themselves.

Treats everyone as an equal and valued individual. Acts to protect people’s dignity.

Ignores people’s feelings or pain. Makes people feel bullied, belittled or judged.

Helpful

Thinks about the needs of others. Goes the ‘extra mile’ for other people.

Is attentive and responsive in a timely way, compassionate, helps people who need help, or finds someone who can.

Never walks by.

Makes people feel like a burden: ‘It’s not my problem’.

Listen

Makes time to listen and respond to people even when busy.

Listens and responds to people in an attentive and responsive manner.

Disinterested, dismissive or talks over people.

Appreciate

Goes out of their way to make people feel valued for their efforts and achievements.

Acknowledges people’s efforts. Notices when people live up to our values, says thank you.

Doesn’t notice or appreciate people’s efforts.

Aiming high

Their positive attitude inspires others to achieve the highest levels of quality.

Always aims to achieve the best results.

Accepts mediocrity or moans without looking for solutions.

Improving

Helps others to find creative solutions to problems and shares good practice.

Suggests ideas for better ways of doing things and looks for opportunities to learn.

Resists change: ‘we’ve always done it this way’.

Responsible

Shows enthusiasm and energy to achieve excellent results.

Takes responsibility and demonstrates a positive attitude.

Avoids responsibility. Blames or criticises others.

Timely

Always respects the value of other people’s time.

Is on time, efficient and organised.

Apologises and explains if people are kept waiting.

Misses deadlines or keeps people waiting, without explanation/apology.

Makes connections

Helps others to understand how services connect.

Thinks beyond their own job and team to make things easier for people.

Focuses on their own department needs to the detriment of the people they serve or work with.

Your Hospital

I believe our staff on a daily basis embrace the behaviours we want and expect to see...

Chief Executive David Loughton CBE

Safe & effective

Kind & caring

Exceeding expectation

We will work collaboratively to prioritise the safety of all within our care environment

We will always demonstrate a person centred approach

We will always look for ways to improve our evidenced based practice and performance

We will always communicate clearly

We will always act in a way that is respectful to others, our profession and ourselves

We will always provide a learning and supportive culture

We will always raise concerns immediately and constructively

We will act in the best interest of others at all times

We will demonstrate positive attitudes to inspire others to achieve outstanding experiences

We will be open and candid with persons in our care and with colleagues

We will always make time to listen

We will not accept mediocrity

We will always work within our sphere of competence and maintain our knowledge and skills

We will go out of our way to make others feel valued for their efforts and achievements

We will grow a reputation for excellence as our norm

PEOPLE who have taken part in research at The Royal Wolverhampton NHS Trust are overwhelmingly positive about their experiences, according to the findings of a questionnaire.

In 2013/14 more than 70,000 people took part in clinical research in the West Midlands, including more than 3,000 at the Trust.

Research participants who gave feedback for the year ending April 2015, said they saw it as vital work – with 98 per cent saying it was an important way of improving healthcare services. The same percentage felt supported during their involvement in the research study.

In addition, 89 per cent of participants said they would take part in a research study again and 92 per cent would recommend it to a friend or family member. The Research and Development Directorate is responsible for supporting and facilitating the delivery of research and innovation throughout the whole Trust.

There are more than 70 staff in the directorate, employed in a variety of clinical and non-clinical roles, working in partnership with colleagues from across all areas of the organisation.

Many kinds of research are supported, across a variety of clinical specialities, including pharmaceutical drug trials, genetic research, medical trials and non-interventional studies. Much of this this research is supported and facilitated by the Clinical Research Network West Midlands, which is hosted by RWT. It means patients attending the Trust may be offered pioneering treatments as an option, even though they are not available as standard across the NHS. Professor James Cotton, Trust R&D Director, said: “We are committed to medical research being fully integrated within our clinical care, giving our patients the opportunity to have access to the very highest standard of care.

“We have a number of very research active areas and a dedicated research team to facilitate the studies.

“It is well known that patients involved in clinical trials very often have better clinical outcomes, and this stems from having access to high quality clinical care staff, carefully scrutinised treatment programmes and enhanced patient understanding about their conditions.” ● To find out more about the research being undertaken contact the R&D department on email rwh-tr.RandDpatientenquiries@nhs.net or by calling 01902 694430.

Cancer support group serve up award winning support A support group set up to help people suffering from head or neck cancer has received an award for the work it does.

The Heads Up Group is held on the 3rd Tuesday of every month at Long Knowle Community Centre, where patients affected by head and neck cancer can get together and discuss their experiences and move forward.

One of the main problems they identified was that many patients suffered difficulties with nutrition due to their treatment.

As a result, the group came up with a restaurant card which patients can show to waiters to explain they may need smaller portions or have certain dietary requirements.

Earlier this year, the group entered for a support award from the Mouth Cancer foundation.

They were awarded a silver support award and were presented with a cheque for £1,000 to contribute towards the distribution costs of the restaurant cards.

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Your Hospital A U T U M N 2 0 1 5

Sheila bows out after 35 years WARD Sister Sheila Wright is retiring after a 35-year career but family commitments mean she is set to be busier than ever.

Now 54, she started her training in 1980 and has held a number of nursing and management roles over the years as she worked on orthopaedic, urology and respiratory wards at New Cross Hospital.

She said: “I’ve really loved my career. The best bits have been helping and meeting new people especially the young staff keeping me motivated.

“I have two grown up children and four grandchildren who are aged five to 10 months and I’m told I’ll be looking after one of them three days a week.

“I’ll be keeping an eye on my mum whose 81 as well and catching up on 29 years’ of DIY jobs.”

Winner makes £500 donation PATIENT Transport Clerk Jenny Litherland has made a £500 donation to a national cardiac charity after scooping first prize in a competition.

She won a quiz run by BookWise Solutions – the room booking system used by the Trust in the Outpatients Department – which was published in the company’s newsletter.

Jenny, was given the chance to donate £500 to her charity of choice and chose the British Heart Foundation in memory of her father who passed away due to a sudden heart attack.

AUTUMN 2015

Pledges back commitment to

HIGH QUALITY CARE T Chief Executive David Loughton CBE

HE Trust is launching a new set of values and behaviours, designed to help our healthcare professionals and other staff deliver our vision: an organisation striving continuously to improve patient experience and outcomes.

We pledge that we will always strive to be safe and effective, kind and caring and exceeding expectation.

Each of these statements will give staff across the Trust support as they try to deliver the high quality, safe care our patients expect and deserve on a daily basis.

David Loughton, Chief Executive at RWT, said: “It is a privilege to work in the NHS, whatever the position, and

VALUES

Safe & effective We will work collaboratively to prioritise the safety of all within our care environment

Kind & caring We will act in the best interest of others at all times

Stall helps with vital five-a-day A fruit and veg stall operates from the New Cross Hospital site, offering more healthy eating options for staff, patients and their friends and families.

The new initiative has seen the RWT team up with Mr Green Grocer, a local business, which will see the fruit and veg market stall operating from the front of the Heart and Lung building on the hospital site from 8am-5pm, Monday-Friday.

Exceeding expectation We will grow a reputation for excellence as our norm

we care for some people at very vulnerable times in their lives – and our values will ensure they feel safe, cared for and respected while they are in our care.

“Of course, our staff have always represented the three values – and more besides – but this is case of embedding these values and behaviours across the Trust as a whole and make them more visible across the whole organisation.

“I believe our staff on a daily basis embrace the behaviours we want and expect to see and this is about embedding them into the culture of every single person in the Trust.”

Survey highlights positive response to vital research

The best start in life... new mother Amy Davis with her newborn Rheanna Newton and Midwife Val Chambers at New Cross Hospital.

SCAN PHOTO FOR DAVID’S VIDEO

BEHAVIOURS

LOVE TO SEE

EXPECT TO SEE

DON’T WANT TO SEE

Safety

Shares lessons learned to help others to improve safety.

Always follows agreed safety and wellbeing procedures. To learn from mistakes and asks for help if they need it.

Shows a lack of focus on safety and wellbeing in their day-to-day work.

Raising concerns

Encourages others to raise concerns about safety or attitude.

Speaks up every time standards on safety, care or dignity are not met.

Seeks and welcomes feedback.

Keeps concerns to themselves, and rejects feedback about their own behaviour.

Communication

Seeks ways to enhance understanding of information being communicated to meet people’s needs.

Keeps people informed and gives clear explanations in ways people can understand.

Doesn’t give people the information they need. Uses jargon inappropriately.

Teamwork

Encourage others to contribute and demonstrates better ways of working within and across teams.

Works as part of a team. Co-operates and communicates with colleagues.

Values other people’s views.

Excludes others and works in isolation.

Reassuringly professional

Is constantly aware that what they say and do affects how safe other people feel.

Is calm, patient and puts people at ease.

Passes on their negativity/stress. Is critical of other teams or colleagues in front of others.

Welcoming

Goes out of their way to make people feel welcome.

Is polite, friendly, makes eye contact, smiles where appropriate and introduces themselves. ‘Hello my name is ...’

Ignores or avoids people. Is rude or abrupt, appears unapproachable / moody.

Respectful

Applies a broader understanding of the diverse needs of patients/ colleagues.

Supports others to be themselves.

Treats everyone as an equal and valued individual. Acts to protect people’s dignity.

Ignores people’s feelings or pain. Makes people feel bullied, belittled or judged.

Helpful

Thinks about the needs of others. Goes the ‘extra mile’ for other people.

Is attentive and responsive in a timely way, compassionate, helps people who need help, or finds someone who can.

Never walks by.

Makes people feel like a burden: ‘It’s not my problem’.

Listen

Makes time to listen and respond to people even when busy.

Listens and responds to people in an attentive and responsive manner.

Disinterested, dismissive or talks over people.

Appreciate

Goes out of their way to make people feel valued for their efforts and achievements.

Acknowledges people’s efforts. Notices when people live up to our values, says thank you.

Doesn’t notice or appreciate people’s efforts.

Aiming high

Their positive attitude inspires others to achieve the highest levels of quality.

Always aims to achieve the best results.

Accepts mediocrity or moans without looking for solutions.

Improving

Helps others to find creative solutions to problems and shares good practice.

Suggests ideas for better ways of doing things and looks for opportunities to learn.

Resists change: ‘we’ve always done it this way’.

Responsible

Shows enthusiasm and energy to achieve excellent results.

Takes responsibility and demonstrates a positive attitude.

Avoids responsibility. Blames or criticises others.

Timely

Always respects the value of other people’s time.

Is on time, efficient and organised.

Apologises and explains if people are kept waiting.

Misses deadlines or keeps people waiting, without explanation/apology.

Makes connections

Helps others to understand how services connect.

Thinks beyond their own job and team to make things easier for people.

Focuses on their own department needs to the detriment of the people they serve or work with.

Your Hospital

I believe our staff on a daily basis embrace the behaviours we want and expect to see...

Chief Executive David Loughton CBE

Safe & effective

Kind & caring

Exceeding expectation

We will work collaboratively to prioritise the safety of all within our care environment

We will always demonstrate a person centred approach

We will always look for ways to improve our evidenced based practice and performance

We will always communicate clearly

We will always act in a way that is respectful to others, our profession and ourselves

We will always provide a learning and supportive culture

We will always raise concerns immediately and constructively

We will act in the best interest of others at all times

We will demonstrate positive attitudes to inspire others to achieve outstanding experiences

We will be open and candid with persons in our care and with colleagues

We will always make time to listen

We will not accept mediocrity

We will always work within our sphere of competence and maintain our knowledge and skills

We will go out of our way to make others feel valued for their efforts and achievements

We will grow a reputation for excellence as our norm

PEOPLE who have taken part in research at The Royal Wolverhampton NHS Trust are overwhelmingly positive about their experiences, according to the findings of a questionnaire.

In 2013/14 more than 70,000 people took part in clinical research in the West Midlands, including more than 3,000 at the Trust.

Research participants who gave feedback for the year ending April 2015, said they saw it as vital work – with 98 per cent saying it was an important way of improving healthcare services. The same percentage felt supported during their involvement in the research study.

In addition, 89 per cent of participants said they would take part in a research study again and 92 per cent would recommend it to a friend or family member. The Research and Development Directorate is responsible for supporting and facilitating the delivery of research and innovation throughout the whole Trust.

There are more than 70 staff in the directorate, employed in a variety of clinical and non-clinical roles, working in partnership with colleagues from across all areas of the organisation.

Many kinds of research are supported, across a variety of clinical specialities, including pharmaceutical drug trials, genetic research, medical trials and non-interventional studies. Much of this this research is supported and facilitated by the Clinical Research Network West Midlands, which is hosted by RWT. It means patients attending the Trust may be offered pioneering treatments as an option, even though they are not available as standard across the NHS. Professor James Cotton, Trust R&D Director, said: “We are committed to medical research being fully integrated within our clinical care, giving our patients the opportunity to have access to the very highest standard of care.

“We have a number of very research active areas and a dedicated research team to facilitate the studies.

“It is well known that patients involved in clinical trials very often have better clinical outcomes, and this stems from having access to high quality clinical care staff, carefully scrutinised treatment programmes and enhanced patient understanding about their conditions.” ● To find out more about the research being undertaken contact the R&D department on email rwh-tr.RandDpatientenquiries@nhs.net or by calling 01902 694430.

Cancer support group serve up award winning support A support group set up to help people suffering from head or neck cancer has received an award for the work it does.

The Heads Up Group is held on the 3rd Tuesday of every month at Long Knowle Community Centre, where patients affected by head and neck cancer can get together and discuss their experiences and move forward.

One of the main problems they identified was that many patients suffered difficulties with nutrition due to their treatment.

As a result, the group came up with a restaurant card which patients can show to waiters to explain they may need smaller portions or have certain dietary requirements.

Earlier this year, the group entered for a support award from the Mouth Cancer foundation.

They were awarded a silver support award and were presented with a cheque for £1,000 to contribute towards the distribution costs of the restaurant cards.

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Your Hospital A U T U M N 2 0 1 5

Bus service linking sites changed to meet demand A bus service between New Cross Hospital and Cannock Chase Hospital has had a timetable change.

The X68 Monday to Friday service began linking the two sites in February this year.

The bus is free of charge for NHS patients with an appointment letter from RWT, Trust staff with an ID badge, children up to the age of five and people over 60 with an ID card.

Hourly services start at 6.54am in Wolverhampton and 7.30am in Cannock with stops at Wolverhampton Bus Station, Wednesfield Road, The Blue Brick, New Cross Hospital, Featherstone, Red White and Blue public house, Longford Road, Longford Centre, Cannock Bus Station and Cannock Chase Hospital.

There is an additional bus at lunchtime with the last services of the day leaving Cannock Chase Hospital at 6.30pm arriving in Wolverhampton Bus Station at 7.06pm.

Slight rise in parking cost at New Cross PARKING charges at the New Cross Hospital site are subject to small increase delayed from April.

Up to 15 minutes is currently free and will continue to be free.

Up to 1 hour will remain at £2.30 and up to 3 hours will stay at £3.30.

Up to 5 hours will see an increase of 30p, from £4.30 to £4.60.

Up to 24 hours is currently £5.30 and will increase to £5.80.

The seven day concession will rise from £14.50 to £15.50.

Gemma Smallman has vowed to banish pressure sores in the Trust’s intensive care service. She is pictured, right, with colleagues.

S

ENIOR Sister Gemma Smallman is a nurse on a mission – to make sure there are no avoidable pressure ulcers on her wards on her watch.

Not one for sitting in an office, she leads from the front as her teams past and present raise the bar to prevent any patients suffering avoidable pressure ulcers and her approach is already paying huge dividends.

Gemma, a nurse with more than ten years’ experience who has worked in a variety of roles including intensive care, joined The Royal Wolverhampton NHS Trust in 2011 and, at short notice, began managing B7 ward in 2013.

She said: “Pressure ulcers just don’t happen on ITU so I was

Gemma’s mission pays off

IN INTENSIVE CARE mortified to find a patient with a pressure ulcer.

“All I could think about was the poor man – he could easily have been my dad. I got quite emotional but didn’t want to single out any particular nurse so I made sure everyone knew exactly what was expected.”

That set out a new way of working with open discussion,

bespoke training, a daily safety brief, better documentation and pressure area checks on every vulnerable patient eight times a day.

It worked and there had not been a single avoidable pressure ulcer on the ward when Gemma left in March this year.

Gemma is now managing the C18 respiratory ward where her

methods and standards of practice have already been implemented.

Nominated for various awards, she said: “I was humbled to be nominated but it’s not about me, it’s about the team work of the nurses and auxiliaries involved. I’m so proud of their dedication and their commitment to provide compassionate care to vulnerable patients.”

Staff’s Bright Ideas help improve care across the Trust STAFF whose “Eureka” moments have helped to improve the hospital and the jobs they do on a daily basis have been awarded.

Everyone who works at the Trust was encouraged to come forward with suggestions as part of the Bright Ideas campaign, launched earlier this year. Nine winners were chosen and their ideas are being implemented into working practices.

Their Bright Ideas range from improving recycling across the Trust, payslip information and the mandatory training process to more cost effective printing and

intranet improvements.

The winners – Kelly Kauldhar, Diane Davies, Bernadette Tranter, Julie Shillingford, Ravinder Reehal, James Orotayo, Kerry Castle, Adrian Evans, Richard Morse and Lynne Fieldhouse – all received Love To Shop vouchers, which were presented to them by Director of Planning and Contracting Maxine Espley.

The campaign was co-ordinated by the Trust’s Transformation Team, who used Twitter, Facebook, emails and site events during Bright Ideas Week to encourage

people to come forward.

PMO Support Officer Rachel Ashcroft said: “We would like to thank every member of staff who has taken the time to put forward their idea.

“The majority of ideas are being looked at on a departmental basis, however, a number of key projects have been identified and are being developed by the Transformation Team in partnership with senior members of staff.”

A second Bright Ideas Week will take place in November and organisers are hoping they will get another good response.

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Patients start to benefit from

HUGE INVESTMENT

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HASE one of a £27 million development to transform services at Cannock Chase Hospital is almost complete.

It means patients are already reaping the benefits of the huge investment announced after the hospital became part of The Wolverhampton Hospital NHS Trust (RWT).

Improvements at Cannock Chase include: ● Outpatient clinics for children and their families, as well as advice and support for children with the most complex needs, provided by the paediatric team at RWT. ● A new hi-tech Rheumatology Day Case Unit which brings together all outpatient and treatment facilities and the nationally-recognised research department in one place. ● A new Haematology and Oncology Day Case Unit which means outpatients no longer need to travel to Wolverhampton or Stafford. Teams at the new Davy Unit at Cannock Chase Hospital provide a range of day case treatments including chemotherapy. ● Work has started to build two state-of-the-art new operating theatres at the hospital – it is Healthcare Assistant Kath Bailey hoped these will be looks after Pauline Bates in the new complete by hi-tech Rheumatology Day Care Unit.

Christmas to play their part in increasing SCAN PHOTO throughput, especially FOR SULTAN’S in orthopedics and a meet the needs of the population of Prime Minister’s wider range of elective VIDEO Cannock and surrounding areas and Challenge and has the strong surgery to boost local services. make a difference by complementing support of Cannock Chase ● A network of ten local GP and supporting services we provide at Clinical Commissioning Group. practices have joined the two New Cross Hospital.

Integration Programme Director already operating at the hospital “When the programme is completed Sultan Mahmud said he was delighted to provide extended access to the public will see more services and primary care. The initiative, which that the first phase of work at Cannock more capacity available closer to where Chase was complete. He said: “We are covers almost 50,000 patients in they live.” the Cannock area, is funded by the investing in providing services which

Alternative therapies are working wonders

Patient Jennifer Jones receiving reflexology from Harminder Kallam.

THE healing hands of Complementary Therapist Debra Tolley and her team win more plaudits than most as they help to soothe cancer patients and their carers.

With more volunteers coming on board to join part-time staff, the team based on the Durnall Unit offers free outpatient appointments for aromatherapy and Indian head massage as well as reiki and reflexology sessions in a chilled out and comfortable environment.

Essential oils are specifically blended to help alleviate stress, nausea, anxiety and fatigue while aromasticks introduced after a trial last

year have helped patients with needle and cannula anxiety.

One patient said:“I remember when I came to see the therapist first. I was in tears. I feel so strong now.”

Another wrote:“Harninder has been a major force in helping me to move forward and I don’t know how I’d have coped without her.”

Debra said:“It is a privilege and a pleasure to be able to do this therapy work as our treatments help with the physical and emotional problems associated with cancer. We know from the feedback we get how appreciated we are.”

Your Hospital

Families urged to talk about organ donation FAMILIES in Wolverhampton are being urged to talk about the possibility of donating organs after death in a campaign to build a bigger national donor register.

This year’s National Transplant Week, which took place in early September, was themed “Seven Days to Say I Donate”.

It included posters, leaflets, web information and social media campaigns, including Tweets like: “Telling your family that you want to donate your organs makes it easier for them to give consent when the time comes”.

Every year some people who die in Wolverhampton who have signed up to the register save many lives of people who desparately need transplants.

A series of events were staged around New Cross Hospital to promote the awareness campaign.

To find out more and sign up to the register visit the official website at www.organdonation.nhs.uk

Cannock rehab team named in UK top three THE award-winning Rehabilitation Unit team at Cannock Chase Hospital has been named among the top three in the country by the Spinal Injuries Association.

The association shortlisted the unit in the Most Outstanding Team category at its annual Rebuilding Lives Awards ceremony staged this year at the Hilton Birmingham Metropole and hosted by Susie Dent of TV quiz show Countdown.

The unit was narrowly pipped to the post for the top award by Stoke Mandeville Hospital but is happy to be named one of the best in the country.

The specialist unit at Cannock Chase Hospital helps people recover from a life-changing event such as serious injury or a stroke, working with them to improve their physical ability.

It scooped a Best of Staffordshire Award in 2013 from The Neurological Alliance for its work with people with complex neurological conditions.

Rotarians thank Trust by raising £1,500 gift THE Rotary Club of Willenhall has presented £1,500 to the Urology Department at New Cross Hospital to say thanks for the care and treatment a former president of their organisation received.

Prior to becoming President of the Rotary Club, Terry Lewis was diagnosed with prostate cancer. So when he took up his year of office he chose Prostate Cancer UK and The Urology Foundation as his two main charities.

A cheque for the fundraising total was presented to Mr Peter Cook, Consultant Urologist at New Cross.

Terry said: “I want to say a big thank you to everyone at the hospital who has been involved with my care. It has been first rate at every stage.”

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Your Hospital A U T U M N 2 0 1 5

Colorectal Nurse Rebecca Fossett completing the new Holistic needs assessment with patient Robert Wellsbury.

Robot surgery helps David battle cancer FORMER policeman David Holmes is as fit as a fiddle and enjoying life to the max thanks to robotic surgery for an aggressive form of bladder cancer.

The 61-year-old underwent the 11-hour procedure at New Cross in 2014 and spent about 18 nights in hospital before going home.

Married for 41 years with two grown up children and four grand children, he said: “I had absolutely no symptoms whatsoever and felt as right as rain before I noticed a trace of blood in my urine.

“When I was diagnosed I was in total shock. In my heart of hearts I thought I was on the way out. But my consultant Peter Cooke said with surgery I could

have 10, 20, 30 years left. He explained the options and the robotic surgery seemed the best possible solution.

“It went well and my first question was when I could go swimming. I ended up getting in the pool six weeks to the day after the operation.

“I now have an artificial bladder and a different toilet routine but I’m just glad to be alive. I love spending time with my family, walking our dogs and we holiday five or six times a year.

“I can’t praise the urology team at New Cross enough. I had excellent advice and service from the team from the word go.”

Caring approach boosts

QUALITY OF LIFE C

ANCER patients and their families in Wolverhampton are getting even more long term support as survival rates grow.

Working closely with partners Macmillan Cancer Support, a

Patient Nabaz Sheikho receives advice from MacMillan volunteer Joan Pugh.

recovery package has been developed at New Cross Hospital’s Deanesly Centre to make sure those living with and beyond cancer get all the help they need.

Macmillan Chemotherapy Project Manager Tracey Weetman said: “So many more people survive cancer these days that we have to do all we can to improve their quality of life by not just adding years to live but also life to their years.”

Patient treatment at New Cross now involves at least two Holistic Needs Assessments (HNAs) to make sure peoples’ changing physical, emotional, spiritual, mental, social and environmental needs are met.

Previously kept as a written document, a care plan is now stored electronically so all medical and support teams involved

can monitor a patients’ progress at a glance. Self management is encouraged so patients keep their own plan.

The joined-up approach closely involves specialist Macmillan nurses and fully trained volunteers – the charity has a support and information centre at the hospital. Open from Monday to Friday between 10am and 4pm, the centre provides a listening ear and signposts people to other organisations or services.

Tracey added: “Clinical staff and Macmillan work in partnership and our focus these days is to enable people living with and beyond cancer to get the care and support they need to lead as healthy and active a life as possible.

“Our recovery package helps us do this by ensuring that patients, their carers and families are at the heart of everything we do and that their care plans are available to all the multi-disciplinary teams involved.”

Contact us: The Royal Wolverhampton NHS Trust (RWT)

Cannock Chase Hospital (CCH)

Telephone 01902 307999, or visit our website at www.royalwolverhamptonhospitals.nhs.uk to send general enquiries, enquire about appointment changes, contact our Patient Information Centre or to tell the Trust about your experience of services.

Contact West Park Hospital on 01902 444000.

Telephone 01543 572757, or visit www.royalwolverhamptonhospitals.nhs.uk and click on the Cannock Chase Hospital button for additional information about how to get to CCH, special bus services, car parking and the CCH Outpatient Department.

David Holmes at home with border collies Bonnie, left, and Snoopy.

Pioneering treatment takes Trust world wide SPECIALISTS at New Cross Hospital now share best practice with colleagues across the world as they pioneer robotic surgery techniques for gynaecology patients.

Using the Da Vinci Surgical System installed at the hospital in 2011 and after extensive training in Paris, the Wolverhampton team now carries out several different procedures a year including hysterectomies.

The team has presented at health events in London, Germany and Turkey while The Royal Wolverhampton NHS Trust has hosted a robotic surgery conference Senior Operating Department Practitioner Dezita Taylor, a team leader for gynaecology robotic surgery, said:“We’ve gone from strength to strength since we started and work tirelessly to continually improve patient care and their experiences.”