SMH Wellbeing Support

Wellbeing at St Michael’s Hospice Supporting all our colleagues

At St Michael’s Hospice, the wellbeing of all our colleagues is a top priority.

Whether you’re part of the clinical team, support services, retail, or volunteering, we are committed to ensuring you feel supported – emotionally, physically, and professionally.

This guide brings together all the wellbeing initiatives, services, and resources available to help you take care of your health and wellbeing. Please take a moment to familiarise yourself with what’s on offer – everything here is designed with you in mind.

Confidential support for all colleagues Employee Assistance Programme (EAP)

An EAP is a free, confidential support service to help you manage personal or professional challenges. Provided by Health Assured, our EAP is available 24 hours a day, 7 days a week, 365 days a year – for you and your immediate family members.* Life Support Access to counselling for emotional challenges and a pathway to structured therapy (paid colleagues only).

Legal Information Advice on legal issues such as debt, consumer rights, property or neighbour disputes (paid colleagues only).

Bereavement Support Support from qualified counsellors and legal guidance related to grief and loss.

Medical Information Practical advice and support from qualified nurses on a wide range of health-related topics.

Online CBT Self-help tools, including CBT modules, fact sheets, and videos from experienced counsellors.

Free Helpline: 0800 023 4742 *Immediate family includes spouse/partner and children aged 16–24 in full-time education living at home.

Wisdom: Learn, Grow, Thrive App All colleagues can access the Wisdom smartphone app from Health Assured – a digital tool to enhance your health and wellbeing.

Features: - Live chat and wellbeing support - Personalised news feed - Weekly mood tracker - Four-week health plans - Mini health checks - Breathing and relaxation techniques

Scan here to download the App using this code: MHA276518

It also includes BrightTV – a video series with personal stories on mental health from well-known figures like Dame Kelly Holmes, Ruby Wax OBE, and Andy Reid MBE.

Confidential support for all colleagues Scan here to access the Welbeing Portal

Wellbeing Portal

An online library of articles, guides, and self-help resources covering a wide range of physical and mental health topics.

Head to: wisdom.healthassured.org/login Enter the code: MHA276518

Wellbeing Support at St Michael’s We have trained Mental Health First Aiders across different departments who are here to support you.

Mental Health First Aiders are team members trained to listen, offer initial support, and guide you toward appropriate professional help if needed. If you're experiencing stress, anxiety, or other mental health challenges or if you simply need someone to talk to, please don’t hesitate to reach out. Below is a list of Mental Health First Aiders available in our organisation.

Community Services: Andrew Cox Lucy Allen Lucy Rocke Mel Woodhouse Millie Holmans Rebecca Tolley Verity Williams Day Services: Charlene Taylor Support Operations: Sharon Marks

Inpatient Unit (IPU): Amy Belcher Amy Lawrence Clay Layton-Morris Holly Armstrong Jennifer Fearn Joanna Stewart Natasha Plant Ruth Fellows Mark Smith Retail: Giles Kember Janet Abell Jo Bruton Jo Stephens Robert Young

Finance: Kaylee Sturtivant People: Deborah Smithers Tina Macklin Lisa O’Neil Lorna Davies-Llewellyn Supportive Care Services: Beatrix Veal Peter Spence Anthony Hall

For contact details for any of these individuals, please head to Squeaker, Bartestree noticeboards, or speak to a member of the People team.

Confidential support for all colleagues Additional Wellbeing Initiatives Clinical Supervision Available – contact the Education Team for more info.

Social Events Organised throughout the year – announced by email and on Squeaker.

Occupational Health Support Speak to your line manager if needed.

Various Discount Schemes Refer to the Colleague Handbook or speak with the People Team.

Cycle to Work Scheme www.cyclescheme.co.uk Mindfulness Support Email: mindfulness@smhospicehereford.org Nutritional Therapy (First session free) Call 01432 850999 or 07725 173818 Discounted Gym Memberships Available at Wye Leisure, Halo, and Point4.

Contact them directly for details.

Annual Leave & Pay Enhancements Above statutory annual leave.

Enhanced sick pay, maternity/paternity, compassionate leave, dependants’ leave, time off for appointments.

Free Eye Tests & Eyewear Discounts Contact the People Team for details.

Life Assurance For paid colleagues not in the NHS Pension Scheme – speak with the People Team.

Complementary Therapy Drop-In Sessions Including Shiatsu – keep an eye on Squeaker and noticeboards at Bartestree.

Tai Chi Movements for Wellbeing Delivered by the Complementary Therapy Team via Zoom – email for info.

Spiritual Care Support Available from our Spiritual Care Team – reach out as needed.

Need support?

If you have any questions or need help accessing these services, please speak to your manager or contact the People Team.

You matter – and we’re here to support you.