November 2023 NEWSLETTER
ISSUE 23
A Message from the CEO “Win With Strengths” In Jack Welch’s book Winning, he presents his framework for evaluating talented people and claims to have spent 50 percent of his time assessing talent. This may seem excessive by the standards of the business world, but think about it, how do you build a team with productivity and profit in mind? To build this type of team, you must make sure that the people working on that team have all the following components necessary for success: • Positive Energy - We need people who bring positive energy to the room. We want people who brighten the day and bring a sense of well-being to work, play and life in general. • Ability to Energize Other People - A positive outlook and upbeat behavior inspire other people. People with this attitude attract other people teammates, customers, and managers - to the cause. • Edge - The courage to make tough yes-or-no decisions. The world may be gray, but at the end of the business day, is the person willing to provide blackor-white clarity to the team? • Execute - The ability to get the job done. • Passion - By passion, I mean a heartfelt, deep, and authentic excitement about work. People with passion care - really care in their bones about colleagues, employees, and friends winning. They love to learn and grow, and they get a huge kick when the people around them do the same. • Sorting People - Not necessarily instructing them. Rather than attempting to alter nonconforming temperaments. When we look for new team members, these are the traits we are looking for because time has shown these are the people who work well within our company. When you are looking at people to join your team, evaluate them and see do they have what it takes, do they have these traits, if yes RECRUIT THEM!
John Thedford, CEO
IN THIS ISSUE New Store Acquisitions 2-3 Management Camp 4 Webinar Training Schedule 4 Jewelry Training 5 Promotions and New Hires 6 TOP STORES & TOP SLA’s 7-10 Sales Rallies 11-15 In the News 16-17 Halloween Events 18-19 Celebrations 20 Mission, Purpose & Values 21
SMG Acquired Presta Me, 22 Stores in Panama & Costa Rica We’re excited to welcome our new team members from Presta Me! In October, our company completed the successful acquisition of Presta Me, a chain of 22 stores located in Panama and Costa Rica. Our corporate team traveled to Panama and Costa Rica and held Welcome Celebrations. Check out the photos!
Congratulations to our team for making this happen! Our company mission is to be the largest and most profitable chain of pawn stores in the world. Our purpose is to be the best in the world and whatever we do; because our family, customers and company deserves it.
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New Store Announcement - Big Daddy’s in South Florida SMG is excited to announce the acquisition of Big Daddy’s located at 3056 State Road, Miramar, Florida. Congratulations to Josue Fajardo for being promoted to Store Manager.
Big Daddys (Broward 2) located in Miramar, Florida. New sign and Green & Clean initiatives coming soon!
Meet the Team! John Marmer (Assistant Manager), Tiffany Taylor (SLA), Kaly Freidenreich (SLA), and Josue Fajardo the Store Manager
Congratulations Josue Fajardo for being promoted to Store Manager of Broward 2!
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Management Camp Attendees Haines City 3 in Auburndale, Florida
Building Excellence in Every Role through learning in our Management Camps!
Paola Soto Assistant Manager Haines City 1 Christopher Soto Sales and Lending Associate Haines City 3 Edith Ugarte Assistant Manager Tampa 5 Jasper Hatch Manager Trainee Eric DeAnda Area Manager Jose Domingo Assistant Manager Manatee 1 Isaac Hernandez Assistant Manager Tampa 1 Mark Hubbard Assistant Manager Tampa 2 Dayana Luna Assistant Manager Tampa 3 Zoila Martinez Store Manager Tampa 4 Yenaisia Rivera Manager Trainee Michael DeLeon Area Manager Johanna Madera Assistant Manager Kissimmee 4
October 25 & 26 was a big success! We hope you enjoyed attending!
Webinar Training Schedule November 6 “Safety Tips” November 13 “Maximizing Sales: Why Wait Wednesday Edition” November 20 “Black Friday Bootcamp” November 27 “Holiday Special 2023” 4
Jewelry Training Holiday Jewelry Display & Sales Tips Have fun decorating your showcases for Christmas but remember the focus should still be on the jewelry. The showcases should be clean, neat and convey the Holiday spirit, while making sure the jewelry remains the center of attention. Display jewelry boxes and gift bags with tissue paper so customers visualize the way they will present the jewelry. This also helps remind them of the happy gift giving event and puts them in the buying mood! Create excitement by using the Magnetic Sign Holders (included with the new display elements) to showcase specially priced items and use “Bundle Pricing” strategies to encourage add on sales using the silent salesperson technique. Add-on Display Strategy Group jewelry into collections such as matching bracelets, charms, necklaces, rings and earrings for “Add-on” sales and stocking stuffers.
Display jewelry boxes and gift bags with tissue paper
Use bundle pricing signs. Add-on SALES TIP Most people have a long list of people who need gifts. Once the customer commits to buying the first piece: Say "OK, that's done...so who else is on your list?" Don't ask, "Are you looking to buy jewelry for anyone else on your list?" Just assume they are.
Use magnetic sign holders to showcase
People shop with a single purpose/person/gift in mind. Once a customer has decided to make a purchase, ask them: “Are there any other gift giving occasions coming up?” “We have some great values right now; have you thought about treating yourself this year?” “You can use our free layaway to get this matching item for your wife for Valentine’s Day!”
Bundle pricing to encourage add-on sales
“Since you are buying the engagement ring, might as well put the wedding bands on layaway!” Merry Christmas and Happy Holidays! Greg Weiss, GG (GIA) Director Jewelry Operations
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PROMOTIONS Javier Perez Director of Operations Pedro Galarza Regional Manager John Meija Regional Manager Eric DeAnda Regional Manager Jose Muniz-Jimenez Area Manager Michael Rivenbark Area Manager Jackie Garcia Training Manager Carlos Fuentes Perez Store Manager Kissimmee 7, Florida Karina Nunez-De Vargas Store Manager Guaynabo 1, Puerto Rico Josue Fajardo Store Manager Broward 2, Florida Jadith Colon Aranzamendi Assistant Manger Ponce 2, Puerto Rico
WELCOME TO THE TEAM!
We are excited to welcome our new team members! Luis Agosta Acevedo (ATLA) - San Juan 2, Puerto Rico Gladys Andrade-Zuniga (SLA) - Cayman Doris Bocangel Valverde (SLA) - Broward 1, Florida Jonathan Burrows (SLA) - Nassau, Bahamas Dandrene Cain (SLA) - St. Vincent Oscar Carbajal (SLA) - Tampa 3, Florida Yennyfer Cespedes Ortiz (SLA) - Broward 1, Florida Jennyan Corea Vazquez (SLA) - Orlando 3, Florida Stephen Dames (MT) - Jamaica Trishia Dilbert Bodden (SLA) - Cayman Kalaneat Freidenreich (SLA) - Broward 2, Florida Giancarlos Gomez Rivera (SLA) - Fajardo 1, Puerto Rico Marisha Gordon (MT) - Kingston 1, Jamaica Gabriel Katz (SLA) - Manatee 1, Florida John Marner (AM) - Broward 2, Florida Marcelino Meza Cayetano (Jeweler) - Tampa 2, Florida Briscola Morley (SLA) - Nassau, Bahamas Rey Ortiz Vasquez (ATLA) - San Juan 1, Puerto Rico Yury Reyes-Ceballos (SLA) - Cayman Minoshka Reyes Nieves (SLA) - Carolina 2, Puerto Rico Jose Rivera Rosado (Jeweler) - Bayamon 2, Puerto Rico April Roberts (AM) - Kissimmee 8, Florida Cristina Roman Vargas (ATLA) - Aguadilla 1, Puerto Rico Jasmine Rosario (SLA) - Orlando 1, Florida Luis Sanchez Fernandez (SLA) - Tampa 2, Florida Janicia Solomon (SLA) - Cayman Tiffany Taylor (SLA) - Broward 2, Florida Mike Veiga (SLA) - Miami 2, Florida
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OCTOBER TOP 5 STORES IN NET REVENUE #1
MIAMI 1
Store Manager: Eloy Estrada
$233,805
#2
HAINES CITY 1
Store Manager: Joe Baldyga
$160,581
#3
WEST PALM 1
Store Manager: Jihad Saadeh
$154,851
#4
PONCE 1
Store Manager: Ricky Rosado
$131,397
#5
CAGUAS 1
Store Manager: Luis Camacho
$122,086 7
OCTOBER
TOP 5 SALES & LENDING ASSOCIATES IN SALES
#1
Josh Ocampo West Palm 1, Florida
$95,013
#2
#2
Jose Pagan
Orlando 7, Florida
$85,285 Estrada #3 Chanelly Miami 1, Florida
$83,369
Mena-Zamora #4 Heidy Miami 1, Florida
$72,370
#5
Estefania Rivera Miami 1, Florida
$66,603 8
OCTOBER
TOP 5 SALES & LENDING ASSOCIATES IN PRODUCTIVITY Ocampo #1 Joshuany West Palm 1, Florida
$236,242 Perez #2 Juana #2 Haines City 2, Florida
$194,029 Pagan #3 Jose Orlando 7, Florida
$184,479 Marta Santiago Arroyo
#4 Kissimmee 4, Florida
$152,472 Martinez #5 Juan Miami 1, Florida
$133,288 9
OCTOBER
TOP 5 SALES & LENDING ASSOCIATES IN WARANTY SALES
#1 Heidy Mena-Zamora Miami 1, Florida
#2 Shaneik Senior #2 JO3
$1,667
$1,650
#3 Estefania Rivera Miami, Florida
Estrada #4 Chanelly Miami 1, Florida
Pagan #5 Jose Orlando 7, Florida
$1,387
$1,312
$1,081 10
IN THE NEWS October 2023 SMG Sales Rallies Area Managers kicked of their annual sales rallies with their teams to celebrate successes and motivate each other to reach their individual goals.
Armijo Area Sales Rally and Award Winners!
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IN THE NEWS October Sales Rally Month!
Jamaica Sales Rally!
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IN THE NEWS October Sales Ralliy Month!
Skibinski Region Sales Rally and DeAnda Group Sales Rally!
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IN THE NEWS October Sales Rally Month!
Barbados Area Sales Rally & Winners and Tampa Area Sales Rally!
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IN THE NEWS October Sales Rally Month!
Tampa Area Sales Rally and Winners! and Miami Area Sales Rally!
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IN THE NEWS
Congratulations to Laura!!! Over $36,000 in Sales last week
Friends and Family Contest Winners Armijo Area
Friends and Family Contest Winners Armijo Area
Friends and Family Contest Winners Armijo Area
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IN THE NEWS
Jamaica Day Celebration! Kingston 1, Mandeville, May Pen, Portmore and Kingston 2.
Jamaica Day Celebration! Kingston 1, Mandeville, May Pen, Portmore and Kingston 2.
Carlos Bustamante at Kissimmee 7 celebrating 5 years at the company!
Kissimmee 5 friends and family event was a success!
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Tp1 customer appreciation day . Halloween style
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Friends and Family Event at OR6 Over $18,000 in Sales. Great Teams deliver Great Performance!
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😎
Sunny HC2 Bartow Halloween costume give away Tp1 customer appreciation day . Halloween style
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CELEBRATIONS
Luis Gomez Nov 1 Jenika Seide Nov 1 Karla Torres Nov 1 Tianna Cumberbatch Nov 3 Raynard Edgecombe Nov 3 Heidy Mena-Zamora Nov 6 Tiffany Taylor Nov 6 Aura Nogueras Nov 7 Micheala Greene Nov 8 Jihad Saadeh Nov 9 Mayra Bezares Nov 10 Tanya Roman Nov 10 Mileah Mora Nov 10 John Marmer Nov 12 Deandrea Rahming Nov 12 Carlos Bustamante Nov 15 Bryce Sapp Nov 16 Jonathan Burrows Nov 17 Yennyfer Cespedes Ortiz Nov 17 KIssimmee 6 Backpack Giveaway Event! Sherra Newton Nov 17 Jalysnette Santiago Miranda Nov 17 Rashida Mayers Nov 18 Elika Perez Pagan Nov 18 Brandon Vazquez Nov 18 Andrine Brown Nov 20 Jose Diaz Rivera Nov 20 Jamesly Nesthant Nov 20 Enid Orengo Nov 21 Delismarie Soto Lebron Nov 21 Maribel Campos Nov 22 Gethin Huckle Nov 23 Saquille Torres Quiles Nov 23 Naomi Barbour Nov 26 Jennifer Ildefonso Nov 26 Juan Marrero Nov 26 Aysha Martinez Nov 26 Franuet Taveras Nov 28 Antonio Roman Medina Nov 29 Estefania Rivera Nov 29 Aida Diaz Villegas Nov 30
Miguel Jarquin 14 years Chyna Broderick 12 years Andrew Hinson 12 years Greg Jules 11 years Sheila Pagan 9 years Eloy Estrada 6 years Suheily Pomales Hernandez 5 years Carolos Febres Del Villa 5 years Margaret Oyola Perez 5 years Josue Santiago Guerrero 4 years Carlos Blanco 2 years Jaheim Holness 2 years Leslie Matthews 2 years Brian Nepa 2 years Luis Nunez 2 years Saidah Thorpe 2 years Erica Villanueva 2 years Aloha Wallace 2 years Tianna Cumberbatch 1 year KIssimmee 6 Backpack Giveaway Event! Keanna Drummond 1 year Kaheel Foster 1 year Candais Peterson 1 year Derek Stuart 1 year Nastassia Thomas 1 year
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OUR MISSON
To be the largest and most profitable chain of pawn stores in the world.
OUR PURPOSE
Corporate Office Address:
2600 Lake Lucien Dr., Suite 116 Maitland, Florida 32751 Tel: (407) 478-7296
To be the best at whatever we do; because our family, customers, community & company deserve it.
CORE VALUES Great Teams Excellence in Every Role Green and Clean Open Culture of Trust and Accountability Celebrate Our Accomplishments
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