A Message from the President A Message from the President

On January 25th & 26th our Annual Manager’s Meeting was held in Orlando; it was a time to celebrate all the accomplishments of 2022 and recognize Managers and Area Managers who through their performance, demonstrated exceptional success and made a significant contribution to our company during the previous year.

Congratulations to all the award recipients! We have assembled the best teams within the pawn industry and in my mind, in the world. I am very thankful for each and every one of you for continuing to be the best at whatever you do! We are off to great start as we killed January’s budget, imagine what the rest of the year is going to look like!

One of our goals is to be the most profitable within our industry. If we want to be the most profitable we have to be the best at whatever we do and strive for excellence every day. What can you do at the store level to achieve excellence every day? Start with these simple things:

• Managers, be in the Manager’s Circle all day, every day.

• Use Sales & Loans Standards – they work!

• Practice our Green & Clean motto daily.

• Beat your budget daily, get ahead and stay ahead.

• Celebrate wins, they deserve to be acknowledged.

February is BIG month with Valentine's Day and the beginning of Income Tax Returns season, all stores should be ready to help their customers and execute Sales Standard number 4, “Features and Benefits" and then be ready to add on to the sale. Improve your bottom line by controlling discounts and pricing your inventory correctly, it is selling season someone will pay full price for that item. The bigger the discount, the smaller the commission check!

I challenge each of you to make 2023 the best year ever!