APRIL, 2022
VOLUME 2 ISSUE 4
FOCUS
Ondev Apps Company Newsletter
IN THIS ISSUE CEO Corner - 1 Jewelry Corner - 2 TEAM HIGHLIGHTS STORE RANKING - 3 WINNERS' CIRCLE - 4 WELCOME ABOARD - 5-6 PROMOTIONS- 6 CELEBRATIONS - 7-8 EMPLOYEE SPOTLIGHT - 9
EXCELLENCE IS A CHOICE WE MAKE DAILY As we continue to grow and change as an organization, let's make it our goal to have "Excellence in Every Role" because this is how we will achieve our financial goals and become the best in the world. Do you want to be the #1 store in our company? If so, apply this belief to yourself and your team; engage and encourage them with daily huddle-ups and set clear expectations. Discuss each week the goals for the store and how Excellence begets more excellence, and it binds us you as a team can achieve them. together and also separates us from our competition. Ultimately, excellence in every role brings strategic As we end the first quarter of the year, we are advantage to every line of our income statement, in seeing numbers that stores have never seen or not every phase of your business, and throughout every seen in a long time. I am of the belief it is because fiber of our corporate culture. we began implementing the practices we discussed in January at our Manager's Meeting. As a team member of our company, "Excellence in Every Role" should be expected and become the norm. "Every job is a self-portrait of the person who did it. One can think of it this way, if you are giving 110% to Autograph your work with Excellence" - Author achieve a goal, shouldn't your team members be doing Unknown. the same? This applies to your home office support team, all levels of management, and all team members. We have picked up momentum; let's keep it going Excellence requires accountability, and this all year long! accountability applies to team members at all levels, John Thedford including me. Every role in the company contributes to the company's overall success, and with that, it stands to reason that you should expect excellence in every role. This isn't just "corporate speak"; it's a cultural imperative and choice we make daily if we want to excel. Hiring and retaining the best talent provides a positive and challenging workplace filled with innovation, constant growth, and fun!
FINANCIAL UPDATE 10 CUSTOMER RETENTION - 11 WEBINAR SCHEDULE - 11
ANNOUNCEMENTS - 12 NEW LOCATIONS PROTECTION PLAN
APRIL 2022
VOL. 2 ISSUE 4
HOW TO USE A LOUPE Greg Weiss Director, Jewelry Training 1.Hold the loupe close to your eye. A lens that magnifies 10x has a fairly short focal length so it will be used only an inch or so from the eye. Don’t be afraid to get the loupe close to your eye. The loupe needs to be 1 inch (2.5cm) away from your eye for it to focus at 10x magnification. 2. Keep both eyes open. You can focus much better with both eyes open; closing an eye strains your eye muscles and will result in not being able to see details. Keeping both eyes open is also important for loss prevention. Closing one eye leaves you vulnerable. 3. Hold the item close to the loupe. Keep the loupe near your eye and move the item close to the loupe until the item is in focus. 4. Brace the hand holding the loupe. Make sure your hands are touching each other to provide stability and avoid shaking, which will keep the item in focus. 5. Keep your head up. Face forward and don’t bend your head over. Keeping your head up will allow light to enter the item so you can see more details; bending over blocks light and makes it harder to see.
How to use Diamond & Moissanite Testers
1. Clean stone thoroughly before testing. a. Use soft toothbrush and glass cleaner b. Dry stone before testing
2. Clean tester before testing the stone. a. Rub metal tip on plain paper to clean tester 3.Turn on tester and wait for warm up. 4. Make sure to hold tester per the instructions. a. Many testers have a silver area where your fingers need to hold the tool 5. Hold tester probe straight up and down against the stone, not at an angle. 6. If test results are confusing – repeat all steps above. Notes: It is best to use 2 tools - a Diamond Tester & a separate Moissanite Tester. Multi-testers are not reliable. Only use a Moissanite tester if the Diamond tester says the stone, is Diamond. If testing loose stones, use the metal plate that comes with the testers and do not touch the stone while testing it.
APRIL 2022
VOL. 2 ISSUE 4
STORE RANKINGS MARCH 2022
1
Cayman, George Town
$129, 588
TOP 3 STORES IN NET REVENUE
2
Dominica, Roseau
$74,625
3
St Cloud, FL
$70, 019
LAYAWAY BALANCE TOP 10 - MARCH 2022
GOOGLE REVIEWS TOP 10
1
George Town, Cayman
$338,599
1
Florida, Kissimmee
677
2
Florida, Kissimmee
$259,383
2
Florida, St. Cloud
628
3
Florida, Poinciana
$171,110
3
Barbados, Bridgetown
396
4
Bahamas, Freeport
$165,490
4
Poinciana, Florida
384
5
Florida, St Cloud
$162,000
5
6
Bahamas, Nassau
7
Barbados, Bridgetown
Jamaica, Kingston
369
$103,525
6
Jamaica, Montego Bay
338
$98,000
7
Jamaica, May Pen
246
8
Barbados, Oistins
$96,206
8
Barbados, Oistins
240
9
Antigua, St Johns
$80,574
9
Grenada, St George's
173
10
Dominica, Roseau
$78,154
10
Bahamas, Freeport
155
WINNERS' CIRCLE
Ricardo Maldonado Kissimmee, FL $165,871
Austin Reyes St. Cloud, FL $141, 974
Deandrea Rahming Nassau, Bahamas $82,227
Margaret Oyola St Cloud, FL $74, 416
Wilmar Mazo
Jessenia Rosado Morales
St. Cloud, FL $117,137
Kissimmee, FL $69,897
Brian Nepa George Town, Cayman $105,834
Ruben Parra Kissimmee, FL $100,744
Lianabell Vargas Poinciana, FL $68,073
Yanique Spence Montego Bay, Jamaica $60,369
APRIL 2022
VOL. 2 ISSUE 4
WELCOME ABOARD Say Hello to the Newest Members of the Team!
Toudian Young
Lavern Osbourne
Sales Associate
Manager In Training
MayPen
MayPen
Diavian Suarez
Durell Phillip
Sales Associate
Sales Associate
Kingston
Grenada
Ramona Licorish Sales Associate
Grenada
Zola Joseph Sales Associate
Grenada
Kevron Smith
Carlette Adderley
Sales Associate
Sales Associate
Nassau
Nassau
Laquanda Grant
Donavon Johnson
Sales Associate
Sales Associate
Nassau
Nassau
APRIL 2022
VOL. 2 ISSUE 4
WELCOME ABOARD Say Hello to the Newest Member of the Corporate Team!
Rosa Wedge Regional Manager Please welcome our new region leader for the Bahamas, Cayman and TCI, Rosa Wedge. Rosa joins the team with over 27 years of experience in the industry and wealth of knowledge and experience in operations.
RAFAEL SANCHEZ POINCIANA, FL
Congratulations to Rafael on his promotion to Manager of our Simple Pawn, Poinciana location. Rafael has been with us over three years and previously held the position of assistant manager.
ZAVIER JOSEPH ANTIGUA
Congratulations to Zavier Joseph, on his promotion to Manager of CashWiz Antigua. Zavier has been with the company for over nine years and held several positions including his most recent post of assistant manager.
APRIL 2022
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CELEBRATIONS SERVICE ANNIVERSARIES Daniel Wilson Kissimmee, FL April 26 - 1 Year
Danielle Grant Kingston April 9 - 3 Years
Stephanie Allen Samara Williams Kingston April 10 - 5 Years
May Pen April 11 - 5 Years
Naomi Barbour
Rebecca Cox
St Vincent April 14 - 7 Years
Corporate April 15 - 9 Years
BIRTHDAYS Jazzell Hernandez - April 2 Kaitlyn King - April 9 J'eVaughn Lockhart - April 13 Dionne Luke - April 16 Jaheim Holness - April 16 Ebony Williams-Stuart - April 17 Brittania Jackson - April 20 Stephanie Watson - April 26
Brennon Victor
Randall Mahon
Dominica April 30 - 8 Years
Grenada April 28 - 7 Years
Randall Mahon - April 27 Rheba Cummings - April 28
Team Florida celebrated their February and March success with box seats to an Orlando Magic game.
"PEOPLE WORK FOR MONE BUT GO THE EXTRA MILE FOR RECOGNITION, PRAISE AND REWARDS." - DALE CARNEGIE
TEAM MEMBER SPOTLIGHT
SADIAH THORPE, OISTINS BARBADOS Current Role: Senior Sales Associate How long have you been with the company?
I've been with the company for five months. What are your top goals for 2022? 1. To be better than I was yesterday. 2. Grow with the company and be ranked among the top sales associates. What is your greatest career accomplishment so far? Discovering and honing my leadership style. What would your coworkers be surprised to know about you? Every day I wake up with a new goal on my mind and I strive to be a better version of myself I believe every day is a new opportunity to grow. What do you enjoy doing outside of work? I enjoy meeting new people.
APRIL 2022
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END OF QUARTER FINANCIAL UPDATE
I’m delighted to say that March was an incredible month. We exceeded $2m in revenues for only the second time ever (after Dec-21) and set at all-time record for net revenue of $1m!
Net revenue: The resulting net revenue was a home run. We broke all previous records for the month and finished Q1 less than 1% from our preCOVID record and budget.
Retail Sales: March was the 2nd highest ever month for retail sales (only behind Dec-21). We’ve been working hard on improving our inventory pipeline to the stores, but also investing in travel so that our RM’s and corporate staff can be in the stores more. As you can see from the graphs below this has had a direct impact on store performance, with Q1 narrowly missing our Q4 2021 record.
With PLO still ahead of budget and retail sales only getting stronger, we’re looking forward to a great Q2 and rest of 2022. All three revenue streams were strong, with retail and gold sales breaking records and PSC almost back to pre-COVID levels with a very strong 21.3% cash yield.
Gethin Huckle, CFO
FREQUENT COMMUNICATION IS KEY TO RETAINING CUSTOMERS Joe Genovese We have discovered together that ongoing communication with our customers benefits our businesses. Messages, emails, and telephone calls remind them that we are here with a helping hand when they need it. Communicating with our customers gets them to come in to make loan payments, alerts them to special sales and events, and everything in between. When we keep in touch, we keep our business on their minds, and they come in— to make a deal, check out a deal, buy a car, sell gold, get a check advance— to make some transaction happen! With Easter and Mother's Day just around the corner, now is the right time to maximize sales by making that personal telephone call to thank them for their loyalty and reaffirm we are here to help them with whatever they need…something beautiful for mom on Mother's Day. Let's make those telephone calls to maximize sales potential and build our brand. Let's work together to foster the friendships that bring in new customers and keep them loyal to us.
UPCOMING WEBINARS
Jackie Garcia Did you know that PawnMaster includes several shortcut keys that allow you to quickly and easily perform common tasks? These shortcuts give you the ability to perform many tasks much faster. TIP: Here are some keyboard shortcuts that will be very useful:
ANNOUNCEMENTS
Montego Bay - 2nd Location
Renovations are in progress for our new Kingston location. Don't Forget to Offer Our Simple Protection Plan General Merchandise Six (6) months of worry-free protection In-store replacement or store credit 100% trade in value for an upgraded item Many exchange options if the item stops working
Jewelry Protection Free cleaning and polishing 100% trade in value First sizing free (one size up or down) 50% off standard jewelry repair rates
APRIL 2022
OUR VISION To be the largest and most profitable chain of pawn stores in the world. PURPOSE
Best at whatever we do; because our family, customers, community, & company deserve it.
VOL. 2 ISSUE 4
Your Corporate Support Team John Thedford - CEO Gethin Huckle - CFO Alison Verni - Controller Joe Genovese- VP of Operations Rebecca Vieira Cox - Director of HR Jennifer Kanistras- Auditor Jackie Garcia - Training Coordinator Nanci Wynn - Accountant Leslie Matthews - Payroll Accountant Debbie Smith - Bookkeeper Samantha Miller -Employee Experience Coordinator
CORE VALUES
Great Teams Excellence in Every Role Green and Clean Open Culture of Trust and Accountability Celebrate Our Accomplishments
Corporate Office 625 Main Street Windermere Florida, 34786 +1 321. 424. 5919