SME Channels January Issue 2020 by SME Channels

PLUS

VMware Acquisition of Pivotal Strengthens its Kubernetes Story /15 www.smechannels.com

India’s leading IT magazine for channel business VOLUME 10 | ISSUE 11 | PAGES 36 | JANUARY 2020 | RS. 20/-

JITENDRA GHUGHAL, DIRECTOR CHANNELS, INDIA & SAARC,

NOSHIN KAGALWALLA, VICE PRESIDENT &

FORTINET: “Real-time, centralized intelligence enables

MANAGING DIRECTOR, SAS INDIA : “Transforming organizations guided by Artificial Intelligence and augmented by frameworks integrating analytics with human behavior and management is an important imperative for business leaders.”

better decision-making; the centralized management and orchestration of more tools across more platforms enables visibility to be extended and control to be more granular.”

5G &

EDGE COMPUTING

ADOPTION TO CHANGE IT MARKET IN

2020

2019 witnessed many disruptive technologies emerge and make headlines worldwide. Technologies like Artificial Intelligence, Machine Learning, Cloud Computing, Cloud Computing, IoT and many more got adopted by the customers. At the same time, customers were seen moving back to on-premise infrastructure with HCI like infrastructure. Many more Apps and Chat Bots got developed and adopted by the customers to eliminate latency and seamless computing and communication. However, some technologies including Container Technology and Block Chain saw a big hype. Therefore 2020 looks to be very interesting as many technologies which hare in the nascent stage would definite mature and some technologies would be phased out. P/18

FOR THE CIOs. BY THE CIOs.

2020 UPCOMING EVENTS

CALENDAR APR

CIO 100 (Australia)

MAY CISO 200

JUN CISO 100 (Dubai) AUG CMO Awards

JUL CIO 100 (Dubai)

SEP HTPC DEC CIO 500

OCT Channel Partner Awards

PLUS

Dell Technologies retains the top spot in External Storage Industry Pg: 6 www.smechannels.com

India’s leading IT magazine for channel business VISWANATH RAMASWAMY, DIRECTOR - SYSTEMS, IBM INDIA:

“By 2024, 90% of global 1000 organisation will have a multicloud management strategy, in the future there will be a lot more instances where organisation would want to work with both Hybrid and Multi-cloud platform with security and privacy.”

SRINIVASAN CR, CHIEF DIGITAL OFFICER, TATA COMMUNICATIONS: “The rise of 5G, Entertainment

in Cars and Increased Focus on Privacy”

MY EXPERIENCE EDITORIAL

ENTERING 2020 WITH TECHBIZ OPTIMISM

SANJAY MOHAPATRA

sanjay@smechannels.com

Dear Friends Wishes you a Happy and Prosperous New Year 2020. The year comes with a good intuition that it will bring a lot of churning in the market. It means gravitation towards technology will be more. There is a natural progression in the country although some of the global credit rating agencies have downgraded the GDP of the country. But the fact is that if India’s growth goes down there will be slump in the global economy as India is the largest market for consumers and the largest country of democracy. So global and domestic investments ought to come to the country. Second aspect of our economy is that massive digitization is happening across the verticals led by government sector, which is apparently the biggest buyer segment in the country. Infra growth is at the forefront. New townships are getting built up every year. Traditional cities are becoming smart cities. There is no denying that the government projects including highways, airports, power projects, water sanitation, clean city, metro, railways, aviation, etc. that are in the pipeline would consume technology. Besides owing to the fast technology upgradation, there would be a good amount of tech refresh in the market, which would drive the products’ sales. But what partners need to take care of to align with the growth and remain agile for the opportunity is that they must invest in new skillsets – around AI & ML, IOT, Block Chain, Edge Computing and DC Technologies, Cloud Computing, Advanced Security, Enterprise Storage, HPC, SD WAN, AR & VR, container technologies, etc. Opportunities are going to come on your way in 2020. As the data consumption with its velocity is growing faster, everyone knows that infra needs to go near the data. Therefore, Edge computing with IOT will have growing footprint in the country. These infras would consume technologies including AI & ML, Security, Surveillance, applications, management and even services. This is of course extra opportunities. IOT based solutions are invading the market. Applications including city surveillance, smart street lighting, smart energy meters, smart grids, smart hospitals, smart schools, smart transportation, etc. are getting installed. These are not only government sponsored projects but also enterprise-let initiative for their own consumption or for the public. Therefore, stay ready with being tech-enabled and skilled.

NETGEAR Orbi 4G LTE Tri-band Wi-Fi Mesh Router Demonstrated at CES2020, NETGEAR Orbi 4G LTE Wi-Fi Router combines the capabilities of the popular and award-winning Orbi Tri-band Mesh Wi-Fi system with 4G LTE cellular connection to provide you an alternative to the traditional wired internet options based on Cable/Fiber or DSL connections. The Orbi 4G LTE Wi-Fi Router is perfect for those areas that have limited or no access to traditional wired broadband. Orbi 4G LTE can also be combined with your existing wired service to create an Internet connection that is backed up by 4G LTE in case of a wireline service disruption. Orbi 4G LTE Wi-Fi Router is capable of up to 1.2Gbps over 4G LTE and is combined with high-performance tri-band AC2200 Wi-Fi.

SPECIFICATION: IT CAN ALSO BE COMBINED WITH YOUR EXISTING WIRED SERFINAL WORDING: This is a perfect home solution for Indian customers OVERALL RATING

SME CHANNELS JANUARY 2020

contents

Trusted Advisor of Channel Business

VOLUME 10 ISSUE 11

2020

JAN et ark IT M ory St

Publisher: Sanjib Mohapatra Editor: Sanjay Mohapatra Sub Editor: Nidhi Shail, Pooja Jain Designer: Ajay Arya Assistant Designer: Shadab Khan, Rahul Arya Web Designer: Vijay Bakshi Technical Writer: Manas Ranjan Lead Visualizer: DPR Choudhary MARKETING Marketing Manager: Priyanka Circulation and Printing: Rajkumar Hansa SALES CONTACTS Delhi 6/102, Kaushalya Park, Hauz Khas New Delhi-110016 Phone: 91-11-41055458 / 8587835685 sanjeev@smechannels.com Bangalore #28/1, 3rd Floor, Sri Lakshmi Krupa, Near Shamanna Park, Model House Street, Basavanagudi, Bangalore - 560004 Ph. No. +91 88618 21044 Mumbai Tahmeed Ansari 2, Ground Floor, Park Paradise, Kay-Bees CHS. Ltd.,Opp. Green Park, Oshiwara, Andheri (west), Mumbai - 400 053. Ph. +91 22 26338546, Fax +91 22 26395581 Mobile: +91 9967 232424 E-mail: Info@smechannels.com Kolkata S Subhendu BC-286, Laxmi Apartment, Kestopur Kolkata-700101 Phone: 9674804389 EDITORIAL OFFICE Delhi: 6/103, (GF) Kaushalya Park, New Delhi-

5G and Edge Computing Adoption to Change IT market in 2020 /18

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VISWANATH RAMASWAMY, DIRECTOR - SYSTEMS, IBM INDIA: “By 2024, 90% of global 1000 organisation will have a multi-cloud management strategy, in the future there will be a lot more instances where organisation would want to work with both Hybrid and Multi-cloud platform with security and privacy.”

Printed, Published and Owned by Sanjib Mohapatra Place of Publication: 6/101-102, Kaushalya

SRINIVASAN CR, CHIEF DIGITAL OFFICER, TATA COMMUNICATIONS: “The rise of 5G, Entertainment in Cars and Increased Focus on Privacy”

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Dell Technologies retains the top spot in India’s External Storage Industry in Q3 2019 Dell Technologies has maintained its leadership in India’s enterprise storage systems industry with 32% by vendor revenue. The company is nearly 2.6 times the share of its nearest competitor in Q3 2019. India’s overall enterprise storage systems industry witnessed a y-o-y growth of 8% (by vendor revenue) and stood at USD $91.8 million in Q3 2019, according to IDC. The uptake in the industry can largely be attributed to the growth of All Flash Arrays (AFA), which witnessed a significant growth of 24.5% YoY, in this quarter. Moreover, increased investments by verticals such as professional services, banking, transportation and government played a crucial role in the overall industry dynamics.

To ride on India’s wave of IT transformation, many organizations have rapidly adopted new-age technologies to extract value from their data and provide a best-inclass experience to their customers. The positive growth trajectory of the overall external storage industry is a testimony of this trend. At Dell Technologies, we aim to redefine the economics of storage though our holistic portfolio, which enables our customers to accelerate their critical workloads across edge to core to cloud, resulting in reduced TCO & other benefits”, said Amit Luthra, Director & GM – Storage & CI, India Commercial, Dell Technologies.

L&T-Chiyoda Ltd. deploys Trend Micro’s security solutions for its endpoints and email Trend Micro Incorporated offers advanced security solutions to L&T-Chiyoda Limited for its endpoints, providing them state-of-the-art protection and business resilience. Trend Micro Apex One which was successfully implemented on the endpoints provides maximum protection through automated detection and

SME CHANNELS JANUARY 2020

response. Trend Micro ScanMail Suite for IBM Domino, an onpremises secure email gateway gives top-of-the-range protection against targeted email attacks and spear phishing. For L&T-Chiyoda Limited, Connected Threat Defense was the key to holistic and complete security. This was made possible

with Trend Micro’s solutions that were integrated with third-party perimeter firewall using API, providing comprehensive security. And with Trend Micro Apex Central, it is extremely simple and effective to monitor and act upon the security findings within the organization in a timely manner.

Video

SNIPPETS

In2IT Technologies Attains SAP Gold Partnership In2IT Technologies announced that it has attained the Gold-level status, the highest level of recognition in the award-winning SAP PartnerEdge program. The SAP® PartnerEdge program is an award-winning three-tier program that recognizes and rewards partners for their expertise and commitment to delivering SAP solutions to customers in the small and medium enterprise (SME) marketplace. Through this program, SAP recognizes and rewards partners of various sizes for generating volumes of business as well as capacity-building activities such as sales training, solution development, and customer reference activity. Parichay Joshi, CEO, In2IT EBS is excited, “Reaching the level of SAP

Gold Partner is a great leap forward. We achieved this coveted status within the SAP PartnerEdge program by continuously delivering projects to our clients that are of high quality and with strong dedication. This is, therefore, evidence of the competencies and thorough dedication of the entire team behind In2IT. The Gold partnership is also relevant for our clients, as they have a partner on board who is knowledgeable of the latest Digital developments and transcends boundaries.”

Progression Infonet Joins Veeam Cloud & Service Provider Program Progression Infonet has joined the Veeam Cloud & Service Provider (VCSP) program to deliver compelling offerings for data protection services. Through this strategic partnership, Progression Infonet will accelerate and penetrate Veeam’s industry leading availability solutions to help customers address the ever growing need for intelligent/cloud data management solutions on any cloud. The partnership will integrate Progression Infonet’s cloud practice and Veeam’s industry leading availability solutions to deliver seamless CDM and protection capabilities to Indian businesses across verticals including IT, manufacturing, automotive, media, and telecom. As a global leader in delivering Cloud Data Management capabilities, Veeam offers the most complete backup solution that help businesses on their journey to achieving success in the 5 Stages of Cloud Data Management. This partnership is an effort to help Progression Infonet’s customers have direct access to Veeam’s resources, along with its market specific technology expertise.

SME CHANNELS JANUARY 2020

RP Tech India Successfully Concludes PCD Training Program for Champions RP Tech India has concluded its flagship PCD Training program aimed at educating its champions on the significance of having strong relations with various business stakeholders for a sustainable growth. The theme of the training program was ‘Connect & Conquer’. The PCD training program is RP tech India’s unique initiative aimed at educating Champions on growth prospects in the PCD vertical. Champions from across India gather in the two days intensive training program to learn about new technologies and understand vendors’ product roadmap. Over 80 Champions from across India participated in the event organized on 13th and 14th December in Mumbai. The PCD vertical is the fastest-growing segment within RP tech India and the company aspires to become the leading distribution house in this space. Highlighting the road map, Rajesh Goenka, Director, Sales and Marketing, RP Tech India, said, “A strong workforce is the key success pillar of any organization. We at RP tech India believe in inclusive growth and therefore, training and education of Champions become a critical aspect of our business strategy.

MY POINT

“WE ARE IN AN ENTIRELY NEW ERA OF CUSTOMER EXPECTATIONS TO SUCH AN EXTENT THAT SERVICE CAN MAKE OR BREAK A COMPANY” ELISABETH ZORNES CHIEF CUSTOMER OFFICER, ZENDESK

ISODA’s 10th Edition of TSX to be hosted in Feb 2020 in Baku Infotech Software Dealers Association (ISODA), in its journey of bridging the gap between software manufacturers & distributors and partners, is set to celebrate its 10-years landmark with its flagship event, the TSX. TSX, ISODA’s Tech Summit, is scheduled for 5th- 8th February 2020, invites participation from across the country and provides opportunities for sponsors to present their products and solutions. The 10th edition of the association’s tech summit is being headed by the western region of ISODA and will be hosted in Baku, the capital and commercial hub of Azerbaijan. The event is centred on the idea of enhancing value to participants and sponsors by providing them a platform to Reform strategies, Perform to meet expectations of customers & Transform teams and businesses into world-class ones, following along the lines of ISODA’s theme – ‘Reform, Perform, Transform’.

SNIPPETS

Web Werks launches a Data Center in Delhi NCR

STT GDC India inaugurates its 15th Data Centre in Bengaluru

Web Werks, announced the launch of its data center in the Delhi NCR region thus becoming a National player in India. With a capable deployment of up to seventy thousand square feet in floor space, this data center located in the NCR region has a potential of 10 MW and will be capable of 1800 racks with further expansion possibilities. The new standalone, well equipped, Tier III Uptime Certified data center will support strong demand from local and global enterprises including Government businesses, as well as cloud, carrier, and content providers who are increasingly relying on data center colocation and interconnection services in the National Capital Region. All major Telecom Operators connect into the data center on resilient fiber rings providing a cross-connect for services including internet, MPLS, domestic & international terrestrial data circuits. The data center is equipped with a burstable Internet capacity aggregated from multiple ISP’s and offers OTTs, content hosts and e-commerce organizations a robust, fast and cost-effective infrastructure to service their end-users. This data center is built and designed by IBM and features state of the art Siemens and HID Security Systems making it highly secured along with a 24×7 NOC.

The new Tier III DC marks the first facility to be inaugurated as part of STT GDC India’s multi-megawatt capacity expansion plan, spanning major cities in the country. Catering to the rapidly growing demand for DC in the Indian market, STT GDC India has inaugurated DC 3 in Whitefield, Bengaluru. The new Tier III data centre marks the first facility to be inaugurated as part of STT GDC India’s multi-megawatt capacity expansion plan, spanning major cities in the country. Spread over 400,000 sq.ft, the newly constructed 18MW, purpose-built facility is designed to meet the highest benchmark in green practices. It is designed to meet the modern-day highdensity computing needs of the company’s customers for Mobility, e-Commerce, IoT, Cloud and Big Data.STT Bengaluru DC-3 will deliver bespoke solutions suiting customized needs and multi-megawatt dedicated spaces catering for both retail and wholesale customers “Bengaluru is a hub for many start-ups as well as ITES, e-Commerce, Biotech, and Fintech entities. As the IT city’s largest operational data centre, I’m excited to announce that STT Bengaluru DC-3 marks the first data centre to be inaugurated as part of our multi-megawatt capacity expansion across India, designed to strengthen the backbone infrastructure of the nation’s Silicon Valley. The new facility is also backed by our commitment to providing best-in-class data centre infrastructure for varied retail and wholesale clients,” said Sumit Mukhija, CEO, STT GDC India.

Gartner Says Global IT Spending to Reach $3.9 Trillion in 2020 Businesses Revisit IT Spending as Economic and Political Uncertainty Lessens Table 1. Worldwide IT Spending Forecast (Billions of U.S. Dollars) 2019

2019

2020

2021

Spending

Growth

Spending

Growth

Spending

Growth (%)

(%)

Data Center Systems

205

Enterprise Software

456

8.5

503

10.5

556

10.5

Devices

682

-4.3

688

0.8

685

-0.3

IT Services

1,030

3.6

1,081

5.0

1,140

5.5

Communications Services

1,364

-1.1

1,384

1.5

1,413

2.1

0.5

3,865

3.4

4,007

3.7

Overall IT

Source: Gartner 10 SME CHANNELS JANUARY 2020

3,737

-2.7

208

1.9

212

EXECUTIVE MOVEMENT

DXC Technology appoints Vinod Bagal, as head of Global Delivery function.

BPE designates Anurag Mathur as Regional Director

1.5

Veeam appoints Danny Allan as CTO and Senior VP of Product Strategy

IBM appoints Sandip Patel as Managing Director

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SNIPPETS

Icertis Conducts India’s Largest AI and Block chain Hackathon At the grand finale held in Pune, ‘BlockchainMegaminds’ came out as the winner of Icertis’ AI/ML and Blockchain Hackathon. The hackathon, focusing on AI, ML and Blockchain was kicked-off online in October. It attracted almost 10,000 participants across India. Out of these 1,306 passed through to the final submission phase. The Hackathon challenge required the teams to build a web and mobile interface, develop and train their AI/ML algorithms and utilize appropriate cloud services including the Microsoft Azure Blockchain as a Service.The winning team, BlockchainMegaminds’ innovative solution utilized ML models to analyze crop distress & weather patterns. It then harnessed Blockchain-enabled smart contracts for instant and automated claim settlements to those adversely affected by crop failures and natural disasters. They claimed a grand prize of Rs 5, 00,000 and an all-expenses-paid trip to Seattle, a global hub of innovation in cloud computing.

Tech Mahindra Initiates Policies to Create an Inclusive workplace Tech Mahindra has taken up several initiatives to expand its Diversity & Inclusion (D&I) policy. The new policies are aimed at creating an inclusive workplace for all employees, and zeroes in on the needs of the LGBTQ+ community, new parents, cancer patients and survivors. Tech Mahindra has increased the flexibility in its ‘Work from Home’ policy with the aim to making it feasible for new parents (all genders) to transition into early parenthood. The new policy allows same-sex couples to avail 12 weeks of paid adoption leave. Additionally, bereavement leave of three days will also be offered to same-sex partners. The new policies also take into considerations employees who intend to change their gender with a sexual reassignment surgery. Further, support groups for employees like new parents, cancer patients/survivors and fitness & lifestyle are also being created. “As a ‘company with a purpose’, Tech Mahindra is excited to embark on this transformational journey of empowering our associates by keeping their needs foremost. Today, the employees demand a user and customer like experience, as well as a great human experience”, said Harshvendra Soin, Chief People Officer, Tech Mahindra.

NETGEAR Demonstrates its Security and Storage Solutions at IFSEC 2019 NETGEAR has demonstrated its security and surveillance solutions including a wide portfolio of products ranging from 4 Port POE to 48 port PoE+ (in 10G as well) – upto 1440W at IFSEC 2019 organised at India Expo Centre at Greater Noida. The event observed the gathering of industry veterans of the security industry from across the globe. The visitors were briefed about NETGEAR’s technology incorporated in their products and solutions by NETGEAR’s executive team including Annamalai AR, Senior Manager, South and SAARC, Abhishek Anand – Senior Manager, North-West and East India and Manab Mallick, Technical Head, India and SAARC Regions.

Maharashtra’s 36 District Planning Committees go Paperless with ESDS’s iPAS iPAS – Integrated Planning Office Automation System – has taken the Maharashtra government by storm, marking the dawn of Digital Transformation journey for District Planning Committees (DPC). The launch of iPAS by ESDS Software Solution has kick-started a “Go Paperless” revolution for DPCs in Maharashtra. Thirty-Six districts of Maharashtra have implemented iPAS for better management of letters, proposals, works, funds and efficient execution of DPC plans and schemes. Reducing the response turnaround time of each letter by 50%, iPAS has garnered recognition for smart city automation and project planning. 36 DPCs and Implementing agencies across Maharashtra have undergone hands-on training and started live work for FY 19-20 and are on track for a 100% paperless journey from 1st April, 2020. iPAS has been developed keeping in mind all the government guidelines to be accessible at one location. Embracing Digital Transformation, iPAS has automated the document journey enabling easy and convenient archival, storage and retrieval of documents. iPAS – a flexible software to transform project management digitally, aims to serve proactive governance to DPCs. iPAS ensures transparency to DPCs offering a 360° view of work, schemes and projects.

12 SME CHANNELS JANUARY 2020

Kaspersky Web Traffic Security enables immediate deployment or agile configuration CKaspersky has unveiled the next version of Kaspersky Web Traffic Security, a dedicated protection product for corporate IT networks from web-based threats. The product is now available in two deployment options, as a standalone application and a software appliance, to meet broader customer needs. Protection capabilities are enhanced though integration with Kaspersky Anti Targeted Attack to improve early detection of sophisticated web threats. According to Kaspersky researchers, 717 million web attacks were revealed in just the second quarter of this year. The attacks contain different kinds of malware, from generic adware to ransomware and advanced threats that reach corporate networks through phishing, social engineering or unreliable web resource surfing. Web gateway protection allows companies to block massive amounts of web threats before they even reach endpoints. This decreases the number of alerts on endpoints that interrupt users and administrators, as well as ensures protection of devices which don’t have endpoint security product installed or updated.

SNIPPETS

SonicWall RTDMI engine detects a new windows malware SonicWall RTDMI™ engine has recently detected a Windows shortcut file capable of downloads and executing LALALA infostealer to the user’s device. LALALA infostealer is a batch script, which takes help of PowerShell to steal and send victim’s data to the server. The irony however is that, this sort of an attack is detected by only a few security vendors on popular threat intelligence sharing portal. This is yet another classic instance of Malware authors’ using simple but very effective approaches to stay low and steal user’s data. The malware usually processes the data on victim’s machine to extract very precise information which is sent to the malware server. But LALALA sends good amount of data to the server which needs further processing at server’s end to extract the operative data. The malware decrypts some application’s data (eg. Google Chrome and Microsoft Edge) on user’s device which uses Windows logon based encryption because that data cannot be decrypted on the other machine.

Citrix Launches NextGeneration Performance Analytics Service for Apps and Desktops

Sophos: Intercept X for Mobile Sophos brings Intercept X for Mobile with new security capabilities for Chrome OS devices and improved mobile threat defense for Android and iOS devices. Sophos today also published research, Fleeceware Apps Persist on the Play Store, which details new findings on Fleeceware applications that overcharge unsuspecting consumers for functionality widely available in other free or low-cost apps. First discovered by SophosLabs on Google Play in September 2019, Fleeceware remains a problem with more than twenty newly discovered applications with nearly 600 million alleged installations, as reported by Google “Fleeceware and other unscrupulous app developers are walking a fine line to avoid breaking hard and fast app store rules. This sneaky behavior is unethical, but not illegal.Possibly more worrisome are the stealthy cybercriminals who increasingly target mobile devices to carry out attacks for financial gain or as an ‘easy in’ to connected corporate networks. Intercept X for Mobile protects users from risky applications and malicious content, and keeps business data on mobile devices secure”, said Dan Schiappa, chief product officer at Sophos.

Citrix, launched Citrix Analytics for Performance, a next-generation service that goes beyond monitoring server-side infrastructure, and enables IT administrators to identify performance issues at the individual user level and proactively address them to deliver a superior experience that engages employees and keeps them happy and productive. The news came during Citrix Summit being held in Orlando . “Modern employees expect consumer-like experiences in how they access their enterprise applications. And they have zero tolerance for poor system performance that slows them down. With Citrix Analytics for Performance, IT can gain a clear view into the end-user’s experience and the health of the apps they rely on within Citrix Virtual Apps and Desktops to provide a consistent, reliable experience that drives increased satisfaction and improved productivity.” said Steve Wilson, Vice President of Product for Workspace Ecosystem and Analytics, Citrix.

LogMeIn introduces new GoTo Marketplace and Latest Partner Integrations LogMeIn announced the launch of the GoTo Marketplace, a single point of access to all of the applications and productivity tools that integrate with LogMeIn’s GoTo suite of Unified Communications & Collaboration (UCC) products. LogMeIn also announced new and improved integrations for the GoTo portfolio, including Salesforce Lightning, Theta Lake, Clio, Zoho and Prezi. The new integrations, built by both LogMeIn and their partners, help drive productivity and efficiency within their customer’s communication and collaboration workflows. The GoTo Marketplace was built for customers to more easily access all of the applications that integrate with GoTo’s suite of products, such as GoToMeeting, GoToWebinar, Jive and GoToConnect — which combines the power and reliability of Jive’s cloud VoIP phone systems with GoToMeeting’s web, audio and video conferencing. Customers can quickly begin using the GoTo suite with applications and productivity tools.

IceWarp expands its Market Presence with Swan solutions IceWarp has announced its tie-up with Swan Solutions, a professionally managed company that provides end-to-end Information Technology solutions for medium and large business enterprises. Present across 50 countries, IceWarp has already acquired more than 900 customers in India in last 5 years. With its current partnership in action the company aims to gain a stronger understanding of their customers while providing seamless and elite experience. Swan solutions has a well-established market in India, IceWarp intends to leverage this existing relationship of Swan to achieve business from the Indian market. Swan Solutions has entered into a Gold partnership with IceWarp and now has a target of 50,000 mailboxes to add up to the market. Channelling through Mumbai, IceWarp uses technology — including hardware, software, services and cloud solutions — to help customers resolve their most complicated IT needs.

SME CHANNELS 13 JANUARY 2020

SNIPPETS

Acer retained No. 1 PC Gaming Notebook Brand in India with 26.4% Market Share Acer gained the highest spot in the gaming industry with its critically acclaimed and extensively popular Predator and Nitro gaming series. Acer in India has the widest portfolio of PC gaming products such as laptops, desktops, monitors and accessories specifically designed for beginners to professional gamers. Acer has maintained the No. 1 position for 2018 and 2019 respectively with regards to unit shipments. Acer has been working towards structuring a strong presence of the Indian gaming industry since gaming in India is booming and is a clear indicator of constant evolution of this sector. To ascertain its position, the company has also launched multiple gaming laptops and accessories such as Triton 500, Triton 900, Helios 300, Helios 700, Nitro 5, Nitro 7, Nitro Stream and AOPEN Monitors, etc. and these devices are ready to master the gaming arena with the latest processors.

Hitachi Vantara Combines with Hitachi Consulting Hitachi announced it has come together with Hitachi Consulting as one company to create a new digital infrastructure and solutions powerhouse. The new Hitachi Vantara aims to become the world’s preferred digital innovation partner by unlocking the “good” in data that benefits customers, raises the quality of people’s lives and builds a sustainable society. Hitachi Vantara will specifically bring a competitive edge to the digital domains that matter most – the data center, data operations and enterprise digital transformation. The new Hitachi Vantara combines the best consulting-led digital solutions and vertical industry expertise of Hitachi Consulting with Hitachi Vantara’s IT domain expertise. Going forward, the integrated company will help customers develop practical, scalable digital strategies and solutions that transform operational processes, improve customer experiences and create new business models to drive innovation and growth.

truMe Crosses 2 million Transactions truMe, an IoT start-up, which recently raised $ 1,45,000 an angel investor in US, has crossed 2 million access transactions on its platform. The Identity & Access Management platform, with existing 2.2 lacs users, is growing at 11,000 users per month. Total number of is expected to reach 3 lacs by end of FY 2020. More than 6000 users access various buildings on truMe every day. Identity & Access Management is a fragmented industry, dominated by legacy systems and marked by queues, friction and paperwork. There are different protocols for different buildings, even those belonging to the same organisation. Opacity, loss of productivity and friction are the norm. Overdependence on manpower and legacy technologies makes Identity & Access Management inadequate, inefficient and costly for establishments at present. User Experience is also sub-optimal – obtrusive, inconvenient and compromising privacy.

Tata Elxsi Records 9.7% Revenue Growth in Q3 The company reported all-round growth QoQ across key verticals, business divisions and geographies in the financial quarter ending Dec 31, 2019.Tata Elxsi has recorded a growth of 9.7% QoQ for the third quarter ended December 31, 2019. The company reported all-round growth QoQ across key verticals, business divisions and geographies. The Transportation vertical grew by 10.4% QoQ while healthcare grew faster at 40.6%. Media and Communications delivered another quarter of steady growth at 5.3% QoQ. The design business also showed strong growth at 9.9% QoQ. “This is a great quarter for the company with the highest ever top-line in its history, with double digit growth in Transportation and Healthcare verticals. This performance was led by strong execution and ramp-ups in large deals won in the previous quarters, along with the addition of leading customers and wins in the electric vehicles, medical devices and the OTT segments,” said Manoj Raghavan, CEO and Managing Director, Tata Elxsi.

14 SME CHANNELS JANUARY 2020

DIGEST TALLY SOLUTIONS ORGANIZED EVENT IN LUCKNOW TALLY SOLUTIONS HOSTED A SEMINAR TO ADDRESS THE ELECTRICAL EQUIPMENT INDUSTRY IN LUCKNOW ON THE IMPORTANCE OF AUTOMATION FOR THEIR BUSINESS GROWTH. IN ADDITION TO THE EVENTS WHICH WILL BE CONDUCTED ALONG WITH LOCAL ASSOCIATIONS ACROSS THE STATE, THE COMPANY ALSO PLANS TO ENGAGE WITH BUSINESS OWNERS THROUGH SEVERAL ACTIVITIES LIKE MARKET STORMING AND CANOPY TO ENGAGE AT THE GRASS ROOT LEVEL. WITH PRESENCE ACROSS ALL MAJOR CITIES AND ALL DISTRICT HEADQUARTERS, THE COMPANY’S WIDESPREAD PARTNER ECOSYSTEM COMPRISING OF OVER 100 PARTNERS AND RESOURCES IS FULLY TRAINED TO ADDRESS ALL QUERIES RELATED TO THE PRODUCT AND DOMAIN.

TENDA AT IFSEC 2019 TENDA, THE LEADING PROVIDER OF NETWORKING DEVICES PRESENTED AN ENSEMBLE OF INNOVATIVE NETWORKING AND SMART HOME SOLUTIONS AT THE 13TH EDITION OF IFSEC, SOUTH ASIA’S LARGEST SECURITY EXPO BEING HELD AT INDIA EXPO MART, GREATER NOIDA FROM 19TH TO 21ST DECEMBER 2019. THE EVENT SAW THE GATHERING OF INDUSTRY VETERANS OF THE SECURITY AND SURVEILLANCE INDUSTRY ACROSS THE GLOBE. THE VISITORS WERE BRIEFED ABOUT TENDA’S TOP OF THE LINE TECHNOLOGY AND PRODUCTS BY TENDA’S EXECUTIVE TEAM INCLUDING ANDY TAO, PRODUCT HEAD (INDIA) AND ALOK VERMA, BRAND MANAGER (INDIA).TENDA RECEIVED AN OVERWHELMING RESPONSE DURING THE EVENT; SHOWCASED THEIR ENTIRE RANGE OF NETWORKING AND SMART HOME DEVICES RANGING FROM WI-FI ROUTERS, MESH ROUTERS, POE SWITCHES, SECURITY CAMERAS, RANGE EXTENDERS, AND ADAPTERS.

EY’S DIGIGST SOLUTION AVAILABLE ON SAP DIGIGST, EY’S GST COMPLIANCE SOLUTION, IS NOW AVAILABLE ON THE SAP CLOUD PLATFORM. THE SOLUTION PROVIDES HIGH LEVEL OF INTEGRATION WITH USER ERP SYSTEMS TO FACILITATE GST COMPLIANCE IN A HOLISTIC MANNER. IT ALSO OFFERS BETTER PERFORMANCE AND SECURITY CAPABILITIES WITH THE HELP OF IN-MEMORY COMPUTING. THE INTRODUCTION OF E-INVOICING AND THE PROPOSED NEW GST RETURN SYSTEM, DUE FROM APRIL 2020, MANDATES AN INTEGRATED APPROACH TOWARDS COMPLIANCES AND NECESSITATES A SIGNIFICANT CHANGE IN TAX COMMERCIAL AND FINANCE WORK PROCESSES. IN ACCORDANCE WITH THE SAME, ORGANIZATIONS NEED TO RE-EVALUATE THE ADEQUACY OF THEIR EXISTING COMPLIANCE PROCESSES, ITS STABILITY AND FLEXIBILITY TO ADAPT TO SUCH REGULAR LEGISLATIVE AND PROCEDURAL CHANGES. EY AND SAP HAVE DEVELOPED A SOLUTION THAT WILL ENABLE ORGANIZATIONS TO MEET THESE GRANULAR AND ACCURATE REPORTING REQUIREMENTS IN A SEAMLESS AND EFFICIENT MANNER.

SNIPPETS

HP unveils the power of productivity with HP Indigo 7eco Digital Press

VMware Acquisition of Pivotal Strengthens its Kubernetes Story

HP Inc has launched the new HP Indigo 7eco Digital Press, powered by the innovative Indigo Liquid Electrophotography (LEP) Technology, at Pamex 2020. Highly efficient print production capabilities of the new digital press can enable businesses to print up to 5 million pages a month. The new HP Indigo 7eco Digital Press is manufactured in a sustainable way and uses many factory-recycled parts (more than 40%), offers carbonfree production, and has a full oil recycling system, to boost sustainability of the printing operation. With access to a comprehensive suite of software applications through the HP PrintOS secured cloud platform, businesses can boost efficiency, automation and monitoring. It can also empower them to manage more print volume and better cost control. Further, it has the ability to print virtually any application in any run length and on a variety of media, to produce a wide variety of SKUs and designs.

Pivotal’s offerings will be core to the VMware Tanzu portfolio of products and services designed to help customers transform the way they build, run and manage their most important applications, with Kubernetes as the common infrastructure substrate. The combination of Pivotal’s developer-centric offerings with VMware’s upstream Kubernetes run-time infrastructure and management tools will deliver a comprehensive enterprise solution that enables dramatic improvements in developer productivity in the creation of modern applications. VMware is able to offer product building blocks and integrated solutions that are tested and proven with technical expertise that customers need to accelerate software delivery across data center, cloud and edge environments. “Digital transformation and the applications that drive it should not be restricted only to cloud and software giants,” said Ray O’Farrell, executive vice president and general manager, Modern Applications Platform Business Unit, VMware. “We believe that modern application development solutions and practices need to be easily accessible to everyday enterprises across the globe. With Pivotal’s developer capabilities as the foundation, we’ll focus on delivering consumable, enterprise-ready cloud native offerings to customers to help them achieve better business outcomes.”

VMware has completed the acquisition of Pivotal Software. The transaction represented an enterprise value for Pivotal of approximately $2.7 billion.

CES 2020 Wraps: AI and 5G Define the Future of Innovation CES 2020 wrapped, following a week filled with over 20,000 product debuts unveiling the future of technology. More than 4,400 exhibiting companies launched their latest tech products to some 170,000 attendees across more than 2.9 million net square feet of exhibit space. From global tech brands to pioneering startups, the innovation at CES 2020 will revolutionize markets and change our world for the better. Key Themes at CES CES 2020 featured the entire spectrum of transformative technology that will redefine markets and shift business models, including: Artificial Intelligence, 5G and Mobile Connectivity, Non-Traditional Tech Companies at CES, etc.

Socionext Collaborates with Foxconn and Network Optix Socionext has partnered closely with Foxconn, together with Network Optix, a creator of innovative video management software (VMS) on the high-performance edge system. The newly launched solutions are powered by a scalable, 24-core Arm Cortex-A53 SoC offering exceptional CPU performance, which provides excellent processing speed and power-savings. The new system is designed to support the most demanding edge computing, smart energy, Internet of Things (IoT), and real-time data processing applications. Socionext is championing the use its leading-edge, scalable and power-efficient SoC solutions for meeting customers specific requirements and distinctive use cases with high-performance and AI computing systems and hardware devices to better differentiate their own unique products and services. Socionext aims to continually expand its current ecosystem of partners and introduce solutions to help in the growing mobile, edge and cloud computing markets.

R&M Appoints Ingram Micro as its National Distributor for India R&M announced a national distribution agreement with Ingram Micro, to promote and sell the entire product portfolio of their Private Networks business. R&M will leverage Ingram’s vast geographical coverage, extensive partner base, and value-added services. This allows R&M to increase their speed of business and expand its reach throughout India. Ingram Micro represents reputed active brands, and this partnership will permit both parties to leverage their current client base for mutual benefits and close deals quickly. Ingram Micro, India’s No.1 technology distribution and solutions company operating in India since 1996 with total revenue of $3.6 billion R&M will leverage Ingram’s vast geographical coverage, extensive partner base, and value-added services. This allows R&M to increase their speed of business and expand its reach throughout India. Ingram Micro represents reputed active brands, and this partnership will permit both parties to leverage their current client base for mutual benefits and close deals quickly. Ingram Micro, India’s No.1 technology distribution and solutions company operating in India since 1996 with total revenue of $3.6 billion.

SME CHANNELS 15 JANUARY 2020

SNIPPETS

Zebi Launches Advanced Forensically Monitored and Secured Cloud Infrastructure Zebi has launched Zebi Secure Cloud, leveraging its blockchain related patents to develop this data logging and integrity management system for cloud forensics, thus enabling a forensically monitored approach to secure cloud data and infrastructure. Zebi Secure Cloud maintains data in a digitally indestructible container on every system, The product uses a blockchain based data logging and integrity management system empowering organizations to forensically logging events, advanced monitoring and analytics, integrated data encryption as a service and backup & recovery. Zebi Secure Cloud monitors events leading up to the incident, permits the analysis of logs during and after a security event. It uses ML for log analysis, and flag suspicious activities in real time crucial for fast, streamlining root cause analysis and reduce false positives for IT operational intelligence.

Industrial Control Systems are at Risk Due to Lack of Collaboration between the IT and OT Environments As per Forrester Consulting due to increased digitalization companies are more exposed to cyber threats than ever before. In addition, the lack of collaboration between IT and OT teams represents another cybersecurity barrier for organizations that want to take full advantage of IT/OT convergence to increase their business benefits. Industrial firms are committed to further digitalizing their factory floor to find new efficiencies and improve their ability to gather data that can provide business insight into production processes. 66% of respondents said their factories run through IP-connected networks and use real-time data to inform business decisions. However, these IP-connected networks bring up new cybersecurity risks with 73% of respondents in agreement that the attack surface has expanded. Meanwhile, only half of respondents agreed that their factory machinery is well prepared to fight off cybersecurity threats, leaving the other half unprepared and 55% of respondents .

Veeam Partner perks will Provide Partners With More Reward Opportunities Launched in multile new markets, Veeam Software partner loyalty reward program is accessible to all Veeam ProPartners in Singapore, Malaysia, Hong Kong, Macau and India and will streamline incentives and rewards through a single platform linked to the Veeam ProPartner Portal . Veeam has the broadest ecosystem of partners providing customers with the flexibility to deploy Veeam solutions in almost any environment. With a strong partner ecosystem of more than 70,000 channel partners globally and the highest customer-satisfaction scores in the industry, Veeam ProPartners of all levels will now have the ability to earn more.Available on the existing ProPartner Portal with a single login, partners can claim their rewards through four incentive categories – sales, proof of concept, certification

Delta exhibited its diversified cutting-edge technology at Elecrama 2020

RSA and Yubico Partner to Address Growing Digital Risks of the Modern Workforce

Delta Electronics India, exhibited its diversified cutting-edge technology with a portfolio of energy-efficient solutions at Elecrama 2020, one of the premier shows catering to the latest technology, trends, and innovation for future energy transition. The show is held from 18-22 January 2020 in Greater Noida. Under its brand campaign of “IoT-based Smart Green Solutions to Nurture Energy Efficiency in Cities,” Delta’s showcase focused on energy infrastructure, display & monitoring, communication & information, industrial automation, rail transport, building automation, and energy storage solutions to enable digitalized, energy-efficient operations and management for smart cities. Speaking on the occasion, Mr. R. Om Prakash, Managing Director, Delta Electronics India, said, “It’s an era of smart technology and solutions where India with its emphasis on Industry 4.0, IoT based solutions, EV adoption, Smart City development, electricity generation from Renewable Energy etc. is focusing to integrate the new age technology for a better and cleaner tomorrow. With our consistent investments in India, we have been partnering with the GOI initiatives like “Make in India,” “Smart City Mission,” “E-Mobility Mission” that propel India’s growth story. Our new manufacturing plant in Krishnagiri and new R&D Lab in Bengaluru are a testimony to our commitment in Powering Green India.”

RSA will extend its enterprise offering of modern authentication and identity assurance through a strategic partnership and joint solution with Yubico. The solution, YubiKey for RSA SecurID® Access, combines a FIDO2-enabled hardware device by Yubico with the benefits of enterprisegrade security, risk-based authentication and simplified credential lifecycle management delivered by RSA SecurID Access. As organizations continue to pursue digital transformation initiatives, identity management has become increasingly complex. Continuing leadership in authentication and identity assurance, the strategic partnership will add to the broad range of authentication methods offered in the RSA SecurID Access Suite. RSA and Yubico will address a variety of workforce use cases with a simple login experience enabled by the YubiKey for RSA SecurID Access and backed by the enterprise-grade security of RSA SecurID Access. The YubiKey complements the existing range of authentication methods of RSA SecurID Access including push notification, one-time password, SMS and biometrics to enable the broadest support for diverse user populations and use cases. FIDO authentication is uniquely suited for use cases like passwordless logon to PCs and laptops and mobile-restricted environments (e.g., call centers). The joint solution will also provide identity insights, threat intelligence, and business context for user access, devices, applications and behavior to provide businesses

16 SME CHANNELS JANUARY 2020

CASE STUDY

UNITED DEVELOPMENT COMPANY (UDC) SUCCESSFULLY SECURED THE PEARL, AN ARTIFICIAL ISLAND THROUGH MATRIX SECURITY SOLUTIONS efficient, standalone Door Controller Architecture. Moreover, Matrix provided the best and hassle-free centralized solution for the residential apartments on island.

Results After acquiring solution from Matrix, now the entire Island has one centralized system for Time-Attendance and Access Control for multiple locations. All the buildings are connected to central control room. Real-time monitoring for security personnel is possible now. Host can control over unauthorized visitors. No possibility of failure of the system in critical weather condition because of Matrix solution.

Products Offered • • • • •

Platform for Large Enterprise - COSEC LE PLATFORM Time-Attendance Application Software for Large Enterprise - COSEC LE TAM Access Control Application Software for Large Enterprise - COSEC LE ACM Access Control Panel - COSEC PANEL LITE Card based Door Controllers - COSEC PATH DCCE

About Matrix

Company Profile United Development Company (UDC) is a leading Qatari public shareholding company with a mission to identify and invest in long-term projects contributing to the growth of the State of Qatar and providing good shareholder value. Established in 1999, the company was first listed on the Qatar Exchange in June 2003. It has a shared capital of QR 3.5 billion and total assets of QR 18.5 billion as of 30 September 2019.

Challenges There are 40+ towers and each tower accommodates more than 7000 VIPs. There was a problem of manual access control management by individual tower owners before the solution was offered by Matrix. Centralized system management for multiple locations on Island was difficult. Moreover, outdoor

maintenance of door controllers in critical weather condition of 450 C temperature was the biggest challenge for them. At last, movement tracking of residents and visitors was also the difficult task for them.

Solution After a comprehensive discussion regarding problems and requirements, Matrix offered a complete solution. The solution included card-based door controllers, access control panel, time-attendance application software and access control application software. User wise access control policies have also been provided. Tenant wise RFID card for access is there to differentiate residents and visitors. To overcome critical weather conditions, Matrix offered IP65 weatherproof devices for outdoor installations. After acquiring the solution from Matrix, UDC now has a cost-

Established in 1991, Matrix is a leader in Security and Telecom solutions for modern businesses and enterprises. As an innovative, technology driven and customer focused organization, the company is committed to keeping pace with the revolutions in the Security and Telecom industries. With around 40% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge products like Video Surveillance Systems Video Management System, Network Video Recorder and IP Camera, Access Control and Time-Attendance systems as well as Telecom solutions such as Unified Communications, IP-PBX, Universal Gateways, VoIP and GSM Gateways and Communication Endpoints. These solutions are feature-rich, reliable and conform to international standards. Having global footprints in Asia, Europe, North America, South America, and Africa through an extensive network of more than 2,500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has gained trust and admiration of customers representing the entire spectrum of industries. Matrix has won many international awards for its innovative products.

SME CHANNELS 17 JANUARY 2020

TECH TREND 2020

5G AND EDGE COMPUTING

ADOPTION TO CHANGE IT MARKET IN

2020 BY NIDHI SHAIL

nidhi@accentinfomedia.com

18 SME CHANNELS JANUARY 2020

TECH TREND 2020

Well, as the IT channel moves from 2019 to 2020, the channel is experiencing change at breakneck speeds. Technology is now evolving at such a rapid pace that annual predictions of trends seem out-of-date before they even go live. With ever-changing IT landscape, 2019 was no different. The year witnessed many disruptive technologies emerge and make headlines worldwide. Technologies like Artificial Intelligence, Machine Learning, Cloud, Block chain, IoT and many more got adopted by the customers. At the same time Edge Computing became the brainstorming topics, whereas 5G was the showstopper for the whole year but could not make much progress. After European GDPR announcement, the Indian government had set up the committee under the chairmanship of retired Supreme Court Judge Srikrishna in August last year to implement GDPR. Multi gained its popularity and management of multicloud became priority. However, there is also a realization among the enterprise that cloud is becoming a little cumbersome to manage therefore there is an increasing attraction towards on premise infrastructure. Besides, container technology including Kubernetes and Docker became talk of the technology enthusiasts. Security breaches made its own impact in 2019 and became talk of the town whereas Digital Transformation across the industry took place aggressively. Growth in the startup economy has become vibrant; more POE devices are coming to the market and co-location has become a trend. From Dell Technologies becoming the most powerful B2B Company around the globe, more and more Partners have also gone into solutions and services selling mode. Chatbots have been implemented by various industry verticals; last but not the least Mobility and wireless technology has become prominent. Being on top of the list for 2019, again in 2020, 5G is most likely to get implemented into various feasible cities across the globe. Advancement in technology will take place by Wi-Fi Version 6 replacing Wi-Fi Version 5 this year. Smart cities will develop in huge number. Digitization across all the government departments is likely to happen rapidly and by digitizing,

governments can provide services that meet the evolving expectations of citizens as well as businesses. SAP S/4 HANA to be more active in the industry as SAPâ&#x20AC;&#x2122;s latest release of S/4HANA Cloud adds more artificial intelligence aimed at industries such as manufacturing and professional services. Community cloud to be adopted by different verticals including Manufacturing cloud, Banking Cloud, Healthcare cloud, Retail cloud etc. As Hyper converged infrastructure also known as HCI will be shipped into medium size enterprises, Software defined Architecture will dominate backend infrastructure. The volume of Data to grow into 163 zettabytes therefore computing must come near the data of origin. Edge Computing to become vibrant. And finally, this year to government sector will remain as the biggest buyer and Government E procurement portal (GEM) to register more technologies. From the partner business point of view, there is certain move from products to solutions and services aggressively. Software, security, application, cloud selling, etc. to gain momentum gain acceptance among the channel partners. Robotics and 3D printing will certainly be of demand for this year. There is a considerable amount of drop in the PC sales as mobile phones have become more powerful and the de facto device of computing for the Millennials and Gen Z work force. From the backend technology point of view container technologies â&#x20AC;&#x201C; specially Kubernetes to become a strong competition to the hypervisors CONCLUSION There is no second thought on the positive impact of the above technologies on the IT Industry . While some of the above technologies are still in the nascent stage; businesses need to be digitally ready to reap off its benefits and for this they must have a trusted tech partner. As we head into the next decade, smart trends will rule tech, with more flexible businesses that are data driven, technology agnostic, and software based. This year is an opportunity for the partners to grow their businesses while increasing the value they offer to their customers.

SME CHANNELS 19 JANUARY 2020

SECURITY

TECH TREND 2020

Following is the snippet of what Tech Leaders say about the future of 2020:

RAKESH KHARWAL MANAGING DIRECTOR - INDIA/SOUTH ASIA & ASEAN, CYBERBIT

Lateral attacks that gain a foothold in IT and spread to operational technology (OT) networks have been a well-documented concern over the past 24 months. However, heading into 2020, we will see the emergence of OT to IT attacks. These attacks will capitalise on the rapid convergence of IT and OT by targeting vulnerable OT environments as a path of least resistance to IT data repositories. For example, we can expect attacks that intentionally compromise industrial control systems (ICS) in order to gain access to IT networks and assets, like customer databases. We should also expect to see attackers targeting OT infrastructures such as branch or remote locations at large organisations. Typically, smaller sites are connected to the larger OT network and, in the case of energy providers, to regional grids. As a result, a compromise at a remote site or even a small energy provider could have cascading impacts if an attack is able to spread. Moving into 2020, 5G networks will continue to be rolled out in cities across the globe, with devices designed to take advantage of this technology. This will create more disruption to the enterprise which will have even more difficulty

20 SME CHANNELS JANUARY 2020

“A YEAR AFTER THE CAMBRIDGE ANALYTICA SCANDAL, YET ANOTHER DATA LEAK TOOK PLACE AT FACEBOOK THIS YEAR. ABOUT 540 MILLION RECORDS OF FACEBOOK USERS WERE PUBLICLY EXPOSED TO AMAZON’S CLOUD HOSTING SERVICE. TO GIVE YOU A PICTURE, THIS IS ABOUT 7% OF THE GLOBAL POPULATION WHEN A LARGE CHUNK OF IT IS YET TO DIGITIZE. THE LOSSES DUE TO SUCH CYBERCRIMES ARE EXPECTED TO REACH $6 TRILLION BY 2021 ACCORDING TO A REPORT BY CYBERSECURITY VENTURES. THIS IS WHEN ALMOST 60% OF ORGANIZATIONS HAVE UNFILLED CYBERSECURITY POSITIONS OWING TO THE SKILL GAP AND 77% OF LEADERS BELIEVE THAT AN INFRASTRUCTURE BREACH CAN TAKE PLACE WITH FAR-REACHING CONSEQUENCES. THE NEED OF THE HOUR IS TO QUICKLY FILL THIS VOID BY ADOPTING NEXT-GENERATION TECHNOLOGIES SUCH AS CYBERSECURITY SIMULATION & TRAINING PLATFORM TO EQUIP OUR NATION WITH THE REQUIRED SKILLSETS AND THEREBY GENERATING OVER 1 MILLION JOBS FOR THE COUNTRY’S YOUTH. IN A NUTSHELL, 2020 COULD TURN OUT TO BE A YEAR OF UNBRIDLED OPPORTUNITIES FOR INDIA IF IT IS ABLE TO SUCCESSFULLY ALIGN ITSELF IN THIS LANDSCAPE.”

identifying what devices are out there listening to and observing employees via a rogue 5G security camera or smart speaker. With 5G networks will come the advent of 5G-only IoT and IIoT devices, which do not require connecting to the local network to operate. This will diminish the risk of an IoT device used as an attack vector against the rest of the network. But it will create more disruption for enterprises that already struggle to determine which equipment they have in their digital infrastructure. When their elevators, HVAC, CCTVs and smart speakers start connecting directly to the cloud via 5G, it won’t get any easier. We have already seen MITM attacks that allow an attacker to perform device fingerprinting, battery draining and downgrading attacks. Moving forward, we anticipate an increase in the discovery of new attack vectors as 5G becomes operational worldwide and implementation issues are exposed by researchers. As devices evolve to capitalise on the latest generation of mobile wireless system, it’s even more important that the security of the device itself be considered.

RENAUD DERAISON, CO-FOUNDER AND CTO, TENABLE

SECURITY

With rising instances of data breaches in the world, organizations are realizing that cyber security needs to be more than an afterthought. Hackers are increasingly getting smarter and spreading their wings beyond phishing attacks to target everything from stolen credentials to cloud misconfigurations to the remote access tools (RATs). Cyber security has emerged as the most discussed area of concern in organizations across the globe. As we usher in 2020, the scope of discussion needs to go beyond the upcoming security products and services to new innovations in the security industry. As per IDC, global spending on cyber security will touch 103 billion dollars in 2020. Some of the key Cyber Security trends to watch out in the year ahead are: Privacy and personal data protection will take the center stage - With the draft Personal Data Protection Bill getting the nod at the cabinet, the focus on data privacy is set to reach a tipping point in 2020. Organizations will invest in aligning their infrastructure to the requirements in the Personal Data Protection Bill to gain business edge and avoid penalties. Cyber Defense Centers (CDCs) – While breaches and cyberattacks are unavoidable in this digital world, the challenge lies in taking appropriate steps to reduce the impact by proactively responding to threats with efficient detection techniques. Hence, Cyber Defense Centers have emerged as a viable solution for ensuring security, since they consist of a team of cybersecurity experts and trained engineers. CDCs dedicate themselves entirely to manage high-quality IT security operations and run a network surveillance every day along

TECH TREND 2020

with predictive analysis, irrespective of whether there is an unusual event or not. The year 2020 will witness enterprises establishing strong cyber defense mechanism by adapting to latest technologies such as Artificial Intelligence (AI), Machine Learning (ML) and behavior analytics. “Privacy by Design” Approach Privacy shouldn’t be treated as an added feature once the product or service has been built and marketed. It must be encompassed in the entire design. In 2020, more businesses will adopt the Privacy by Design approach while creating new technologies and systems. Privacy will be incorporated into tech and systems, by default, which means products or services will be designed with privacy as a priority, along with whatever other purpose the system serves. Growth of 5G and elevated threats of cyber-attacks - With impressive infrastructure deployments already in progression, 5G is prepared to grow in major markets such as India. The 5G standard will offer a multitude of benefits, such as enhanced speed and performance, lower latency, and better efficiency. But it will also come with risks. Increased number of internet-connected devices and an elevated use of virtualization and the cloud will enable hackers to target more devices and launch bigger cyber-attacks. According to industry experts, the weak link in 5G’s security is likely to be communication between devices connected to the internet. As per Gartner, the number of internet-connected devices will grow from 14.2 billion to 25 billion by 2021. Hence, the year 2020 will see governments, telecoms companies and technology groups coming together to work on establishing security standards for 5G and the Internet of Things.

NEELESH KRIPALANI, SR. VP AND HEAD CENTER OF EXCELLENCE (COE), CLOVER INFOTECH

“ORGANIZATIONS WILL INVEST IN ALIGNING THEIR INFRASTRUCTURE TO THE REQUIREMENTS IN THE PERSONAL DATA PROTECTION BILL TO GAIN BUSINESS EDGE AND AVOID PENALTIES.” Businesses will mature in their approach to data and privacy protection legislation - Due to regulatory implications following the European Union’s General Data Protection Regulation (GDPR) and the upcoming Indian cybersecurity policy, there will be a greater awareness on the need for data

privacy and cyber security amidst organizations and individuals. This trend will continue in 2020 and beyond. This will establish the culture of security and invoke businesses to adopt proactive approach to data privacy and cyber security rather than a reactive one.

SME CHANNELS 21 JANUARY 2020

CRM

TECH TREND 2020

KT PRASAD, COUNTRY SALES DIRECTOR- ZENDESK

“LOOKING INTO 2020, CUSTOMERS WILL CONTINUE TO EXPECT MORE FROM BUSINESSES, REGARDLESS OF WHETHER THEY ARE DIGITALLY NATIVE, DISRUPTING, OR TRANSFORMING THEIR INDUSTRY. IN LINE WITH THIS, MORE COMPANIES WILL RECOGNIZE THE POWER OF ADOPTING AN OMNICHANNEL CX STRATEGY TO GIVE THEIR CUSTOMERS AN INCREASINGLY SEAMLESS EXPERIENCE. I ALSO EXPECT TO SEE A HIGHER ADOPTION OF AI AND SELF-SERVICE, PARTICULARLY AMONGST MILLENNIALS AND GEN-ZERS WHO, ACCORDING TO OUR DATA, ARE MORE COMFORTABLE FINDING SOLUTIONS ONLINE VIA FAQS AND HELP CENTERS.” In 2019, we saw a continued rise in customer expectations and the need for a consistently seamless customer experience. As a result, companies began to recognize the importance of using customer experience (CX) to differentiate their business. Yet, there continues to be a gap between what customers expect and what companies deliver. Earlier this year, the Zendesk Customer Experience Trends Report 2019 showed that 40

percent of customers opt for help centers before contacting a support agent. However, only 20 percent companies provide self-service solutions, signifying a significant opportunity for companies to catch-up to rising expectations. We saw businesses look for an open CRM platform that aligns all customer data, from any source, into one place to give them a more complete view of the customer, and putting their experience at the center. Messaging apps like

WhatsApp have had a sweeping influence in India, and brands such as 1MG, a healthcare ecommerce platform, and Milaap, a crowdfunding platform, were seen as some of the earliest adopters these tools to make their support experiences faster and easier than ever before. In 2020, we will more companies integrating messaging solutions like WhatsApp into their CX strategy.

SUNNY NANDWANI, FOUNDER, MANAGING PARTNER- ACUVER “KNOWN FOR SIZEABLE AMOUNTS OF DATA STORED IN DIFFERENT WAYS AND DIFFERENT SYSTEMS, THE SUPPLY CHAIN INDUSTRY HAS PERHAPS THE MOST TO GAIN FROM IMPLEMENTING INNOVATIVE SOLUTIONS AND TECHNOLOGIES. SUPPLY CHAIN VISIBILITY (SCV) IS NO LONGER JUST A GREAT THING TO HAVE FOR COMPANIES LOOKING TO DIGITIZE SUPPLY CHAIN; IN 2019, IT WAS A PREREQUISITE — AND IN 2020, IT NEEDS TO TAKE ANOTHER STEP FORWARD TO BECOMING REAL-TIME. THIS REAL-TIME DATA INSIGHTS WOULD ENABLE TO TRANSFORM, CONVEY EFFICIENCIES RESULTING IN IMPROVED CUSTOMER EXPERIENCE. HENCE, THIS YEAR WILL SEE A HEIGHTENED FOCUS BY SUPPLY CHAIN ENTERPRISES IMPLEMENTING CUTTING-EDGE SCV SOLUTIONS INTO THEIR OPERATIONS. ANOTHER TECHNOLOGY TREND THAT WE WITNESSED IN 2019 WAS A DRAMATIC RISE IN SMART TECH FOR TRACKING PURPOSE IN LAST MILE DELIVERY. END TO END CONNECTIVITY IN LAST-MILE DELIVERY IS ONE LINK IN SUPPLY CHAIN ALREADY WELL INTO TRANSFORMATION. INFORMATION CAPTURED WHEN APPLIED THROUGH ANALYTICS ALLOWS TO ISOLATE COST-IMPACTING FEATURES TOO. WE SEE THIS TREND ONLY EXPANDING FURTHER AS WE ENTER 2020.”

22 SME CHANNELS JANUARY 2020

TECH TREND 2020

RPA NEELESH KRIPALANI SR. VP AND HEAD CENTER OF EXCELLENCE (COE), CLOVER INFOTECH

RPA market is evolving at a tremendous pace and is expected to grow at a CAGR of 20.3% between 2019 and 2025. This growth can be majorly attributed to how RPA streamlines and enhances legacy processes and results in high returns on investment (ROI).

RPA will emerge as a complementary technology? The key benefit of RPA is that it plays well with other existing technologies. RPA has the potential to adapt quickly to changing circumstances and learn accordingly, hence it enhances processes rather than replacing them. Since it’s not always feasible to redesign workflows from the ground up, automating inefficient processes with RPA can greatly improve productivity. RPA would shift from being a point solution to comprehensive offering? In 2020, the automation market will see a shift from point solutions to more comprehensive offerings that will address integration challenges and enable best-in-class features that enterprises require. Digital transformation is a journey. RPA implementation shouldn’t be treated as a short term project to gain cost efficiency. It must be integrated in the processes from the beginning to avail comprehensive benefits. RPA driving Hyper Automation? Organizations across the globe are realizing the benefits of incorporating Artificial Intelligence (AI) and Machine Learning (ML) within RPA framework to result in intelligent automation. Understanding the range of automation mechanisms, how they relate to one another and how they can be combined and coordinated is a major focus for hyper automation. This allows software robots to mimic human behavior and handle complex use cases, which was earlier not possible without human intervention.

Autonomous Things? The emergence of autonomous things is a major landmark in technological progress. Early examples of this include autonomous drones and self-driving vehicles. In 2020, we expect a shift from stand-alone intelligent things to a swarm of collaborative intelligent things, with multiple devices working together, either independent of people or with minimum human input. In the future, autonomous things will go beyond process automation and integrate Artificial Intelligence (AI) to deliver advanced behaviors that interact more naturally with the environment and people. RPA transforming the Job Market?. RPA taking away jobs is the most debated topic in the industry. It is anticipated that RPA will affect employment and half of the jobs will be replaced by automation. Contrary to popular beliefs, future trends suggest that there will be a collaboration between machines and humans in many areas. As a result, more jobs will be created by enhancing the nature of jobs and there will be a need for RPA and process experts to augment user interfaces and solve business problems. As per Forrester, the RPA market will reach 2.9 billion dollars by 2021, which means RPA market will continue to grow at an exponential rate. There will be a sharp rise in adoption and implementation of RPA. It will be used for multiple processes in the organization across departments and it is expected to largely manage customer-focused and external processes.

INFRA The infrastructure sector is a key driver for the Indian economy. The sector is highly responsible for propelling India’s overall development and enjoys intense focus from the Government for initiating policies that would ensure the time-bound creation of world-class infrastructure in the country. As India is progressing exponentially in terms of building smart cities, a lot of transformation is visible across the map in technology advancement and infrastructure development. According to a survey, Foreign Direct Investment (FDI) received in the Construction Development sector (townships, housing, built-up infrastructure, and construction development projects) from April 2000 to March 2019 stood at US$ 25.05 billion, according to the Department of Industrial Policy and Promotion (DIPP). The Key infrastructure element in smart cities includes the sustainable environment, efficient urban mobility, and public transport, security and surveillance, Robotic solutions, modern agricultural equipment and many more.

SME CHANNELS 23 JANUARY 2018

FIN TECH

TECH TREND 2020

“WE CAN EXPECT A LOT OF DISRUPTION IN THE BANKING AND FINANCIAL SERVICES SPACE IN 2020. THIS WILL RESULT IN A GROWING NUMBER OF CONSUMERS AND BUSINESSES ADOPTING DIGITAL CASH DUE TO FACTORS SUCH AS GOVERNMENT POLICIES LIKE ZERO FEES ON NEFT / UPI BASED SERVICES AND A MANDATORY POLICY OF CHARGING ZERO TRANSACTION FEES FOR MERCHANTS WITH A TURNOVER OF MORE THAN INR 50 CRORES. THE EMERGENCE OF NON-BANKING FINANCIAL SERVICE STARTUPS ( FINTECHS) LIKE GOOGLE PAY AND PHONEPE IS ALSO ANOTHER IMPORTANT REASON. FURTHERMORE, IN 2020, WE WILL SEE PEOPLE WITHOUT PRIOR BANKING OR CREDIT HISTORY, SECURE LOANS FROM BANKS AS WELL AS FINTECH PROVIDERS BASED ON NEW ALTERNATIVE UNDERWRITING METHODS FOR LENDING. THIS HAS ALREADY BEEN WITNESSED IN MARKETS LIKE EUROPE AND US IN THE PAST TWO YEARS.” ANISH ACHUTHAN CO-FOUNDER AND CEO OPEN

1. FINANCIAL INSTITUTIONS, NOT LIMITED TO TRADITIONAL BANKING, WILL LOOK AT FURTHER INTENSIFYING THEIR DIGITAL STRATEGIES. INTERESTINGLY, UPI, ESPECIALLY COMBINED WITH THE RECENT ROLL BACK OF NEFT CHARGES PRESENTS FINANCIAL PLAYERS WITH A TIMELY OPPORTUNITY TO TAKE STRATEGIC ADVANTAGE OF. 2. MEDIA AND ENTERTAINMENT COMPANIES WILL MAKE HEAVY TECH INVESTMENTS TOWARDS THE SHARP GROWTH THAT LOCAL LANGUAGE AND OTT CONTENT WILL SEE ON THE MOBILE PLATFORM. 3. WITHIN THE RETAIL SECTOR, THE EVER-INCREASING SHIFT TOWARDS ORGANIC, LOCALLY PRODUCED AND SUSTAINABLY SOURCED PRODUCTS WILL ADD ANOTHER LAYER OF COMPLEXITY TO WHAT THE COUNTRY’S BIGGEST RETAIL GIANTS ARE TRYING TO DO - DISRUPT THE HYPERLOCAL RETAIL MARKET. LOCAL SHOP OWNERS (KIRANA SHOPS) COULD VERY WELL HOLD THEIR EDGE THIS YEAR AS WELL, WITH THE RETAIL BIGGIES CONTINUING TO PLAY CATCH UP. 4. THE AUTOMOBILE INDUSTRY WILL SUSTAIN THE GRADUAL RISE IN INTEREST AROUND HYBRID AND ELECTRIC VEHICLE TECHNOLOGIES. BUT, MORE THAN CARS BEING IMPACTED BY THE ADOPTION OF THIS TECH IN 2020, IT WILL BE THE SMALLER VEHICLES (LIFELINES OF URBAN MOBILITY) LIKE SCOOTERS AND AUTOS THAT WILL FIND MORE IMMEDIATE ADOPTION OF THIS TECH.

24 SME CHANNELS JANUARY 2020

SAMEER SOMAN, MD, THOUGHTWORKS INDIA.

FIN TECH

The Hyper-Connected World As technologies like 5G roll out, lightning-fast connectivity will become more commonplace – though not ubiquitous. Businesses outside the traditional retail system will be able to take advantage of this by selling services and products to customers, near instantly, from anywhere. From an India perspective, the framework for 5G is underway, and is expected to help businesses investing in AI, data and 5G to run simultaneous processes and transactions all at once. Furthermore, the internet of things (IoT) could become a dominate force in micro-payments by transforming connected devices into payment channels. Indian Banking Will Experience Significant Disruption with Consolidations Two major factors – UPI and banking consolidation – have begun to remarkably impact the Indian banking this year and would continue well into the year 2020. Come April 1st, we will witness the birth of mammoth banking entities, with mergers of three public sector banks – Union Bank of India, Andhra Bank, and Corporation Bank. Earlier this year, State Bank of India merged its five associate banks and Bharatiya Mahila Bank. Bank of Baroda later joined the fray by merging Dena Bank and Vijaya Bank with itself. With the advent of these mega banking entities, the rise in dominance of NBFCs among retail and small business credit, the explosion of digital payment methods led by UPI, and the pressure to continuously optimize operations, Indian banks would need to significantly invest in building digital capabilities to sustain and develop core differentiators. To pave way for growth in 2020, Indian banks would need to optimize and upgrade their core technologies to adopt the concepts of open banking. Banks would continue to leverage open APIs to create horizontal stack with fintech partners for customer interface, product & services, and infrastructure to cater to the burgeoning digital payments demand. BCG suggests that by FY22-25 UPI will account for 59% of the market share for payments in the country, up from 17% this year. The quantum of opportunity can be gauged by the fact that only 10% of the UPI transactions in FY19 were accounted for by banks. The rest were initiated by consumer-facing fintech apps.

TECH TREND 2020

The Digital Disruption of POS – The Impact of eCommerce The state of merchant POS is an interesting story in India. Industry pundits suggest that while there are about 80-odd million MSME merchants, only about 5 million POS machines are in operation. Though the POS ecosystem in the country seems to have doubled over the last five years – to about 4 million in FY19, and the Reserve Bank of India expects the number to cross 5 million by the end of 2021, the penetration of traditional POS remains weak in terms of availability and viability. Moreover, according to reports, the POS share may dip from 20% of the current payments market to about 14% in FY22-25. Banks are also witnessing a sharp decline in the usage of cards at conventional POS terminals and ATMs. Interestingly, digital payments in India seem to grow at a CAGR of 12.7% as per KPMG and may jump to Rs. 4,055 trillion in FY24 with a five-year CAGR of 20% according to CRISIL Research. POS is undoubtedly experiencing disruption with digital payments. The year 2020 will see an explosion of the digital POS ecosystem in the country, especially among the MSME segment. Many industry experts from large private and public sector banks in the country believe in FY19, more than 70% of POS registrations came from online-only merchants. Digital POS (based on NFC, RFID and QR code) will continue to grow phenomenally. In fact, with e-Commerce, digital POS may also impact the Cash-on-Delivery model and replace it with digital transactions. What may be even more interesting is that while there seems to be a decline of debit card issuance and usage, the contactless method of digital POS may result in an increased acceptance of cards (credit, debit and PPI) across smaller centres in the country. Regulators Will Turn Digital Indian banking and financial regulatory bodies and industry enablers are increasingly adopting a wide range of AI, data gathering and analytical tools to create transparency and safety frameworks. We can already see this happening with the Reserve Bank of India (RBI) having formed a new unit to strengthen its own frameworks in the face of emerging disruptive trends like cryptocurrency, blockchain and AI. This will help businesses and banks to monitor overall systemic activity and

KAUSHIK ROY VP AND COUNTRY HEAD – SOUTH ASIA, ACI WORLDWIDE

predict potential challenges – and avert them before they become a threat. Cybersecurity and RPA Will Focus Primarily on Fraud Prevention & Detection As digital payments go mainstream, financial institutions are straining hard to continuously reduce their exposure to financial crimes and be compliant to evolving regulations. Customer data breaches, lack of professional cybersecurity talent, deployment of security automation and its integration with current systems will continue to plague banks and financial services firms. The rise of ‘digital’ in the financial sector will see more calls for robust cyber protection, which will be heavily influenced by cybersecurity innovations. Enhancing cybersecurity and fraud mitigation is poised to be one of the most crucial trends in 2020. Moreover, Robotic Process Automations will continue to impact migration activities, data security & governance, and compliance management, especially in the wake of the recent and ensuing PSU bank consolidations. The prime application of RPA in the coming year will be in the field of data governance and fraud detection & management. Banks and payment players would like to drive intelligent automation with RPAs by incorporating AI, ML, and adaptive analytics to enable risk managers to create real-time fraud detection systems that will reacting and adapting to new fraud signals, driving fast decision-making and responses to emerging fraud threats. RPAs-led intelligent automation in the field of financial fraud will gain grounds in helping banks and digital payments firms to earn consumer trust.

SME CHANNELS 25 JANUARY 2020

NETWORKING & ERP

TECH TRENDS 2020

HARSHAVARDHAN KATHALEY DIRECTOR - PARTNER SALES, JUNIPER NETWORKS (INDIA AND SAARC). “WITHIN THE ENTERPRISE, THERE ARE SEVERAL MAJOR TECH TRENDS WE EXPECT TO SEE FOR 2020 AND BEYOND. AUTOMATION WILL INCREASINGLY BECOME A PRIORITY, AS ENTERPRISES INCREASINGLY LOOK TO IMPROVE NETWORKING EFFICIENCY AND PERFORMANCE. ONE AREA THAT IS LIKELY TO HAVE A SIGNIFICANT IMPACT WOULD BE THAT OF BOTS, SUCH AS HEALTH BOTS, PEERING BOTS, OR EVEN TESTING BOTS. OTHER TRENDS WE SEE WOULD INCLUDE PLAYBOOKS CUSTOMIZED SPECIFICALLY TO CUSTOMER REQUIREMENTS, AS WELL AS DEVELOPMENTS AND INCREASED ADOPTION OF TECHNOLOGIES SUCH AS SD-LAN, CAMPUS NETWORKS WITH EVPN AND VXLAN, AS WELL AS A SHIFT TOWARDS MULTICLOUD ARCHITECTURES. IN ADDITION, ARTIFICIAL INTELLIGENCE WILL BE A MAJOR PRIORITY AS WELL – ACROSS AREAS SUCH AS WIRED AND WI-FI, OR EVEN SECURITY.”

JOHN DONG DIRECTOR, TENDA INDIA

“IN 2020, ONE CAN EXPECT MAJOR NETWORKING TRENDS SPECIFICALLY IN WI-FI 6, SD-WAN, MULTI-DOMAIN CONTROL, VIRTUAL NETWORKING AND BROADENING OF DATA-CENTER OPERATIONS INTO THE CLOUD.”

PRADEEP AGARWAL SENIOR DIRECTOR, ERP CLOUD, ORACLE “ERP CLOUD SOLUTIONS HAVE MATURED RAPIDLY IN RECENT YEARS. TODAY, EVEN CORE TRANSACTIONAL PROCESSES IN FINANCE AND PROCUREMENT CAN BE SUPPORTED IN A WAY THAT IS SUITABLE FOR MOST ORGANIZATIONS. WHEN LOOKING AT THE FULL SPECTRUM OF ERP, WE SEE THAT ORGANIZATIONS USUALLY START TO ADOPT CLOUD APPLICATIONS TO ADD VALUE TO DISTINCTIVE BUSINESS PROCESSES SURROUNDING CORE BUSINESS APPLICATIONS.”

26 SME CHANNELS JANUARY 2020

STORAGE

TECH TREND 2020

SAMEER BHATIA DIRECTOR OF ASIA PACIFIC CONSUMER BUSINESS AND COUNTRY MANAGER FOR SAARC & INDIA, SEAGATE TECHNOLOGY.

“THERE IS A SURGE GLOBALLY IN DATA CREATION AND CONSUMPTION - A TREND THAT IS ONLY SET TO GROW FURTHER IN 2020. BUT THE DATA OF TODAY IS DIFFERENT FROM THAT OF YESTERYEARS. AS INCREASINGLY MORE CONNECTED DEVICES COME ONBOARD, WE ARE STARING AT A DATA DELUGE THAT THEY WOULD CREATE. ACCORDING TO THE RECENT DATA AGE 2025 STUDY COMMISSIONED BY SEAGATE, THE SUM TOTAL OF ALL DATA GENERATED BY THE YEAR 2025 WILL BE AN ASTONISHING 175 ZETTABYTES—A TENFOLD INCREASE FROM 2016 LEVELS. MORE OF THIS DATA WILL NEED TO BE ANALYZED IN REAL TIME – ALMOST 20 PERCENT OF DATA CREATED WILL BE REAL-TIME IN NATURE – RATHER THAN BE SENT TO THE CORE OF THE NETWORK FOR PROCESSING. THIS EXPONENTIAL GROWTH IN DATA AND THE NEED FOR REAL-TIME ANALYSIS WILL CONTRIBUTE TO THE RISE OF THE EDGE, WHICH IN TURN IS THE BIGGEST DRIVER BEHIND THE EMERGENCE OF IT 4.0 - THE NEW IT INFRASTRUCTURE PARADIGM THAT TRANSFORMS DATA FROM PASSIVE TO ACTIVE”

AMIT LUTHRA DIRECTOR & GENERAL MANAGER – STORAGE & CI, INDIA COMMERCIAL, DELL TECHNOLOGIES, INDIA. “WITH THE INCREASED EMPHASIS ON DIGITAL TRANSFORMATION AND EXCESS AMOUNT OF DATA BEING GENERATED, STORAGE HAS BECOME A KEY PILLAR FOR ORGANIZATIONS TO EXCEL IN THIS ULTRA-COMPETITIVE ECOSYSTEM. ORGANIZATIONS ARE EXPLORING NEWER TECHNOLOGIES TO MANAGE DATA EXPLOSION AND BRING IN MORE AGILITY AND SCALABILITY IN THEIR BUSINESS OPERATIONS. IN INDIA, THERE IS A NEED FOR INFRASTRUCTURE MODERNIZATION THAT WILL EQUIP ORGANIZATIONS WITH THE ABILITY TO ADOPT NEW-AGE STORAGE SOLUTIONS. ONE TREND WHICH WILL CONTINUE TO DOMINATE THE IT LANDSCAPE IS SOFTWARE DEFINED STORAGE. WHILE THE PRESENCE OF HARDWARE DEFINED STORAGE CANNOT BE DENIED, FOR ORGANIZATIONS TO STAY AT PAR WITH THE INCREASING COMPLEXITIES OF THE IT LANDSCAPE, SOFTWARE DEFINED STORAGE WILL TAKE PRECEDENCE”

SRIKANTH DORANADULA SENIOR DIRECTOR AND HEAD-SYSTEMS BUSINESS, ORACLE INDIA

“IN TODAY’S CONNECTED WORLD, DATA HAS BECOME THE BEDROCK OF

NEARLY ALL BUSINESS PROCESSES AND NEW TECHNOLOGIES SUCH AS AI/ML, IOT, AUTOMATION AMONGST OTHERS. PER IDC’S LATEST APAC QUARTERLY REPORT ON ENTERPRISE STORAGE, INDIA’S EXTERNAL STORAGE MARKET WITNESSED A GROWTH OF 8.0% YEAR-OVER-YEAR (YOY). WITH

CONTINUED DIGITAL PUSH BY THE GOVERNMENT AS WELL AS THE PRIVATE SECTOR, SEVERAL ANALYSTS AND INDUSTRY EXPERTS EXPECT THIS DEMAND TO GROW FURTHER. THERE IS A CLEAR NEED FOR STORAGE SOLUTIONS THAT ACCELERATE APPLICATIONS AND DATABASES, PROTECT CRITICAL DATA AGAINST FAILURES AND MALICIOUS ATTACKS, AND CAN FLEXIBLY HANDLE FUTURE REQUIREMENTS WHILE LOWERING YOUR OVERALL COST.”

SME CHANNELS 27 JANUARY 2020

STORAGE

TECH TREND 2020

ANJANI KOMMISETTI COUNTRY MANAGER RARITAN INC, A BRAND OF LE GRAND

Data explosion is only going to explode a more with 5G coming in. From a data localisation perspective, storage will be one of the biggest challenges for India’s data center market. Imagine storage for billions of data points generated daily that need the right scalability and agility to be able to draw insights from it. Businesses have realised that for enhanced agility, they must move to software-defined storage (SDS) as part of their storage infrastructure. This will ensure that the most important data is held on their Storage Area Network (SAN) while the less important, unstructured data goes to the backend of the storage system. SDS works smartly by enabling dynamic storage adaptation and functions to gain control and efficiency over infrastructure capabilities. Micro Data Centers – Rise of IoT and big data has increased the need for the micro data center environment. These are small and self-contained data centers, that are designed to manage wok offloaded from a larger data center as they contain the right infrastructure that is needed for smooth IT functionality. Edge computing will help utilize real-time analytics from IoT devices for faster decision-making, and deployment of micro data centers in closer proximity to these devices will allow faster processing speeds, reduced network traffic and in many cases, lower operating costs. As real estate, infrastructure costs continue to be a challenging for enterprises, more deployment of these data centers will be seen in 2020 and onwards.

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Sectors that will see increased investments in data centers: BFSI – BFSI has always been one of the most technologically impacted sectors and rapid digitization has modernized this sector. As the sector focuses on more digital services rather than physical products, the data processing and storage requirements are also rising at exponential rates. To manage the rising requirements, more and more enterprises are expected to be moving to colocated data centers, as these offer high efficiency and large storage facilities at low costs. Government – Data centers in the government sectors have experienced slow growth in 2019. A lot of opportunities are in pipeline which are expected to take off in 2020, making this one of the biggest buyers of data centre tech in India. We already seeing a lot of traction in the central as well as the state governments who are undertaking rapid digitization and transition to cloudbased solutions. Growing investments in public sector seems promising, with initiatives like Smart City and Digital India pushing towards digital transformation. More data centers in tier 2 cities – Tier 2 cities by large remain untapped markets. Now businesses have started to realise the potential these cities hold in terms of costs, being closer to larger consumers, etc. Pune, Bangalore, Hyderabad, Delhi, Noida, Gurgaon, Jaipur, Bhopal, Kochi are some of the cities that are coming up as preferred locations for setting up data centers. Intelligent power monitoring – Agile data centers are the way of the future. By leveraging intelligent Power Distribution Units (PDUs), data center managers can monitor power consumption in a more accurate and real-time manner. This will allow them to recognize ghost servers and stranded resources that limit the data center efficiency. Smart PDUs offer data center managers the information they need to make smarter decisions, plan for future development, and build an agile data center by optimizing power and network resources. As energy costs rise continuously, enterprises are increasingly turning to solutions that help them manage power consumption efficiently.

SMEs gaining momentum – 2020 will be the year where SMEs will experience rapid growth. As businesses move towards cloud, core to edge, there is a requirement of edge infrastructure with architecture of edge computing in hybrid module. Data centers now come with an option of being customized as per the business requirement, hence more micro data centers will see wide deployment across SMEs and they will go with the ones that not only fit their capital expenditure but also complies with space constraints. Way to Green Data Centers with DCIM solutions – Hyperscale data center construction has dominated the data center industry in 2019 and provided enterprises with an opportunity to adopt Data Center Infrastructure Management (DCIM) solutions, befitting their modern business and environment. With the help of DCIM solutions, 2020 will see enterprises designing smart data centers enabling operators to integrate proactive sustainability and efficiency measures. The rise of hyper automation – 2019 has seen rising adoption of Robotic Process Automation (RPA) across various industries. Intelligence infused in automation through data science and analytics is leading to an era of hyper automation that will enable optimization and modernisation. It is cost effective too, but we need to watch out for the risks. 2020 will see enterprises evaluating risks and control mechanisms associated with hyper automation. Moving to the edge – Coupled with the need to protect massive amounts of data and deliver quicker response time, edge computing became a necessity gaining wide adoption across industries in 2019. Data processing closer to the end device enables instantaneous actions and to decode, AI will come more to the fore improving the process further as a technology that matures when fed with more data To conclude, the power of insights from data is critical and a secure, automated, cloud with the right tooling is going to provide the organizations the necessary ability to succeed. I see these areas as focus in 2020.

CLOUD

TECH TREND 2020

VISWANATH RAMASWAMY, DIRECTOR - SYSTEMS, IBM INDIA

“BY 2024, 90% OF GLOBAL 1000 ORGANISATION WILL HAVE A MULTI-CLOUD MANAGEMENT STRATEGY, IN THE FUTURE THERE WILL BE A LOT MORE INSTANCES WHERE ORGANISATION WOULD WANT TO WORK WITH BOTH HYBRID AND MULTI-CLOUD PLATFORM WITH SECURITY AND PRIVACY.”

SHEELA NAMBIAR, SENIOR DIRECTOR, ORACLE DIGITAL “IN THE DIGITAL ECONOMY, CLOUD OFFERS UNMATCHED BUSINESS AGILITY TO SMBS, AND OUR SMB CUSTOMERS UNDERSTAND THAT CLOUD IS A BUSINESS IMPERATIVE. THE ECONOMIC BENEFITS OF CLOUD ARE OBVIOUS. BUT MOST SMBS WANT TO LOOK BEYOND THIS AND USE CLOUD TO MODERNIZE THEIR BUSINESS, TO HAVE THE OPPORTUNITY TO BECOME MORE AGILE, TO TRANSFORM AND INNOVATE. ACCORDING TO A STUDY BY GARTNER, BY 2021, OVER 75% OF MIDSIZE AND LARGE ORGANIZATIONS WILL ADOPT A MULTI-CLOUD AND/OR HYBRID IT STRATEGY.”

PRAMOD SHARDA, CEO – ICEWARP INDIA & MIDDLE EAST “CLOUD HAS BEEN REVOLUTIONIZING THE INDUSTRY IN MAJOR WAYS, EVERYTHING TODAY IS MOVING TO THE CLOUD. WE HAVE SEEN THE ADOPTION AUGMENTING OVER THE YEARS AND THE TREND IS DISTINCTLY MOVING RAPIDLY TOWARDS THE CLOUD. TODAY THE RATIO OF CLOUD VS ON-PREMISES SOLUTION OF ICEWARP HAS GROWN TO 90:10 AS COMPARED TO 70:30 IN THE LAST YEAR.”

“The cloud trend for year 2020 is “Spoilt for Choices”! Higher focus on security along with DevOps, Data Analytics, Automation and Optimization are few trends that can be expected. Cloud market will continue to grow and it’s a great time for both consumers and cloud providers. Apart from this, the other important trend that you can observe in the year 2020 will be a huge increase in the focus on startups and SMBs. That is because the enterprise businesses that are available in this space are already captured or basically lost which means the efforts there to grow the market by the cloud players are most probably going to decrease. This doesn’t mean there will not be any growth here, there will be but mostly

DR. CHRISTOPHER RICHARD, , MD & CHIEF CLOUD ARCHITECT, G7CR TECHNOLOGIES INDIA PVT LTD

just the organic growth. That means the customer himself will be growing and thus increase his consumption in the cloud but there will only be very few accounts that one can newly acquire. Hence, you are going to see cloud players majorly focusing on startups & SMBs and you are going to see a lot of smaller deals but larger in terms of count.”

SME CHANNELS 29 JANUARY 2020

TECH TREND 2020

SECURITY JITENDRA GHUGHAL, DIRECTOR CHANNELS, INDIA & SAARC, FORTINET.

“For partners the growth of digital transformation combined with the cybersecurity skills gap has led to organizations increasingly seeking expertise to deploy the best security framework. This is an opportunity to grow their businesses while increasing the value they offer to their customers. Partners can help customers build a security architecture around a framework of open standards that not only ensures interoperability, but also increases performance. Automation that can span a variety of third-party solutions enables a proactive posture that accelerates detection, quarantine, and detonation. At the same time, real-time, centralized intelligence enables better decision-making; the centralized management and orchestration of more tools across more platforms enables visibility to be extended and control to be more granular, even in dynamically evolving networks and total cost of ownership goes down while security effectiveness increases.”

NOSHIN KAGALWALLA, VICE PRESIDENT & MANAGING DIRECTOR, SAS INDIA “Transforming organizations guided by Artificial Intelligence and augmented by frameworks integrating analytics with human behavior and management is an important imperative for business leaders. AIML today is yet not completely a levelled field, which essentially means there exists huge opportunity for

“AI and ML have made things easy for businesses in present digital context. They are now able to digitize and take on outcomes at ease. AI and ML is a universe of connected things providing key physical data and further processing of data in the cloud to deliver real time business insights and analytics to customers. The major tech trends for AI and ML is all

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AIML businesses to become increasingly reliant on strong strategic partnerships and trusted resellers. A strong partner can not only broaden the use of AI across a company, but also possesses the knowledge to do it the right way. Leveraging the partner’s expertise in these specific areas becomes critical to making AI work effectively.”

JOSEPH JAYAKUMAR, DIRECTOR,AMSTER TECHNOLOGIES.

about creating a new frontier from the technology, business and society perspective.”

VISWANATH RAMASWAMY DIRECTOR - SYSTEMS, IBM INDIA

SERVER

“With the increasing adoption of AI, Machinelearning, and data optimization techniques, the demand for densely configured servers has increased across the board over the years. Today the demand for non-x86 servers is largely dependent on the refresh cycles of the existing customer base. However, there is a migration of

complex workloads to high-end x86 platforms. SAP HANA on Power has been and will continue to be a big market opportunity. AI ML/DL is a growing market and has great potential in I/SA. The sectors that will embrace Servers in 2020 are these - BFSI, Manufacturing & Retail, Government organizations.”

TECH TREND 2020

MOBILITY VARUN GOSWAMI GLOBAL HEAD- NEW PRODUCTS COE, NEWGEN SOFTWARE “INDIA’S ENTERPRISE MOBILITY MARKET IS PROJECTED TO GROW WITH A CAGR OF AROUND 25% THROUGH 2022. GROWTH IN INDIA’S ENTERPRISE MOBILITY MARKET CAN BE ATTRIBUTED TO GROWING INTERNET AND SMARTPHONE PENETRATION, EMERGING MOBILITY TRENDS, SUCH AS BYOD, CHOOSE YOUR OWN DEVICE, BRING YOUR OWN ACCESS, AND SURGING DATA TELECOMMUTING NEEDS.”

HCI

RITESH SYAL HEAD & DIRECTOR, CHANNELS & ALLIANCES, INDIA & SAARC, NUTANIX

“AS WE BEGIN THE DECADE, DATA WILL CONTINUE TO INCREASE IN VALUE, AND IT WILL BE IMPORTANT FOR BUSINESSES TO INTEGRATE AND UTILISE THE LATEST TECHNOLOGIES AND INNOVATIONS TO EXTRACT EVEN GREATER VALUE FROM THEIR DATA. AS COMPANIES LOOK FOR MORE INTEROPERABILITY AND ACCESS TO REMAIN RELEVANT AGAINST INCREASED COMPETITION AND UNCERTAINTY – HCI AND SOFTWARE DEFINED SOLUTIONS WILL BE SEEN AS FUNDAMENTAL TO THEIR CONTINUED GROWTH AND SURVIVAL.”

BACKUP SANDEEP BHAMBURE VICE PRESIDENT AND MANAGING DIRECTOR, INDIA & SAARC VEEAM SOFTWARE “IN 2020, THE TREND TOWARDS REPLACEMENT OF BACKUP TECHNOLOGIES OVER AUGMENTATION WILL GATHER PACE. BUSINESSES WILL PRIORITIZE SIMPLICITY, FLEXIBILITYANDRELIABILITYOFTHEIRBUSINESSCONTINUITYSOLUTIONSASTHE NEEDTOACCELERATETECHNOLOGYDEPLOYMENTSBECOMEEVENMORECRITICAL. THE RISING DEMAND FOR BACKUP SOLUTIONS OFFER IMMENSE OPPORTUNITIES FOR PARTNERS AS THEY GO TO THE MARKET WITH ROBUST SOLUTIONS.”

SME CHANNELS 31 JANUARY 2020

SURVEILLANCE

TECH TREND 2020

VIHAR SONI MARKETING MANAGER – MATRIX COMSEC PVT. LTD. VADODARA. “THE SECURITY INDUSTRY IS CONSTANTLY GROWING WITH NEW OPPORTUNITIES COMING FROM THE GOVERNMENT AND PRIVATE SECTOR VERTICALS. 2020 WILL SEE A MAJOR TREND FOR NEXT-GENERATION IP VIDEO SURVEILLANCE SOLUTIONS WITH ADVANCED FEATURES AND TECHNOLOGIES.THE IP CAMERA RESOLUTION IS IMPROVING FROM 1080P TO 4K AND BEYOND, AND INTELLIGENT SURVEILLANCE CAMERAS WILL CONTINUE TO ADD VALUE WITH ADVANCED TECHNOLOGIES AND EDGE-BASED INTELLIGENT VIDEO ANALYTICS. FURTHERMORE, AMONG THE KEY SECURITY TECHNOLOGIES, ARTIFICIAL INTELLIGENCE (AI) IS THE MOST TRENDING ONE. 2020 WILL SEE A WIDER PROLIFERATION OF AI APPLICATIONS INTO VIDEO SURVEILLANCE, ACCESS CONTROL, AND INTRUSION ALARM FEATURES.”

GOPAL JOSHI, DIRECTOR SALES, ATHENTA TECHNOLOGIES “FOR SURVEILLANCE, WE FORESEE A LOT MANY CHANGES TO OCCUR IN 2020,THE SURVEILLANCE OPTIONS WOULD INCREASE DRASTICALLY MAKING SECURITY AND BEING SECURED EASIER. IOT WOULD FURTHER PLAY A CRUCIAL ROLE AND HELP IN THE CONVERGENCE OF SEVERAL DEVICES THUS ADDING ON TO THE BETTERMENT OF SURVEILLANCE. ALSO, NOT TO FORGET THIS MAJOR SHIFT AND CONSTANT ADVANCEMENTINTECHNOLOGYMIGHTHAVEAMAJORIMPACTONMARKETPLAYERS.”

UNIFIED COMMUNICATION

VIHAR SONI, MARKETING MANAGER – MATRIX COMSEC PVT. LTD. VADODARA.

“ENTERPRISES THESE DAYS WANT COMPLETE CONTROL OVER THEIR COMMUNICATION INFRASTRUCTURE. THE EVER CHANGING TECHNOLOGY AND PRODUCTS MAKE IT PRETTY EVIDENT THAT THE FUTURE IS HYBRID. IT IS EXTREMELY DIFFICULT (MAY BE IMPOSSIBLE) FOR AN ORGANIZATION

32 SME CHANNELS JANUARY 2020

TO SHIFT THEIR ENTIRE UNIFIED COMMUNICATION TO THE CLOUD. HOWEVER, THERE ARE MANY FACTORS TO CONSIDER, SUCH AS CURRENT INVESTMENT ON THEIR ON-PREMISES SET UP, COMPATIBILITY WITH EXISTING ARCHITECTURE, SYSTEMS AND HARDWARE, AS WELL AS FACTORS LIKE THE COST OF IMPLEMENTATION, USER ADOPTION AND SECURITY CONCERNS. AS A RESULT, ORGANIZATIONS ADOPT A HYBRID UC ENVIRONMENT WHICH

GIVES A ‘BEST OF BOTH WORLD’S’ EXPERIENCE. COMMUNICATION SYSTEMS THAT ARE FLEXIBLE ENOUGH TO ACCOMMODATE OUTDATED INFRASTRUCTURE AS WELL AS MAKE MOST OF THE MODERN TECHNOLOGIES ARE SHAPING UP THE FUTURE RIGHT NOW. FLEXIBILITY AND SECURITY BEING THE PRIMARY REQUIREMENT, MATRIX MEDIA GATEWAYS ENABLES AN ENTERPRISE TO SMARTLY AUGMENT THEIR COMMUNICATION CAPABILITIES. MEDIA GATEWAYS ARE INTEGRATED INTO THE CURRENT PBX SYSTEM WITHOUT CHANGING DIALING HABITS”

REVIEW

PRODUCT

SIMADO GFX11- FIXED CELLULAR TERMINAL FOR VOICE APPLICATIONS

SIMADO GFX11 is a GSM FCT that offers accessibility of GSM/3G/4G networks for voice communications. It is a single port device for GSM and FXS interface, which is the perfect

DELL TECHNOLOGIES’ NEW PCS WITH 5G AND AI

solution to upgrade your existing communication infrastructure. It empowers enterprise growth by offering connectivity convenience to new age networks and investment protection on existing PBX.

BY SANJAY MOHAPATRA info@smechannels.com

DELL’S NEWS LAPTOPS INCLUDING LATITUDE 9000 SERIES is designed with the finest details in mind to be smaller and thinner than ever before, with a larger display and a superior experience. The new Latitude 9510 delivers what business users seek: the longest battery life of any 15-inch business PC with a target of up to 30 hours, 5G-ready design, powerful audio features and intelligent solutions that increase productivity. The Latitude 9510 is the world’s smallest and lightest commercial 15-inch PC, easily fitting into a small work bag. Starting at only 3.2 pounds, professionals can travel light without carrying the extra weight of battery chargers, adapters or speakerphone pucks needed for a workday. The large screen size, along with Intel Wi-Fi 6 (Gig+) and 5G mobile broadband capabilities, allow executives to be more productive wherever they need. The design incorporates 5G antennas into the speakers to retain the InfinityEdge display, while carbon blade fans and dual heat pipes offer a quiet and cool-to-the-touch experience. Launching with up to the latest 10th Gen Intel Core i7 processors, the vPro ready Latitude 9510 features a machined-aluminium finish with diamond cut edges for professionals that want performance with style.

FEATURES n Large screen size n Intel Wi-Fi 6 (Gig+) n 5G mobile broadband capabilities

KEY FEATURES

n 5G antennas into the speakers to

n Allowed and Denied Lists

retain the InfinityEdge display

n Price: (Latitude 9510, starting at US $1,799.00, available globally March 26. Warranty: On Request Contact: www. Dell.com

n Automatic Number Translation n Hot Line  n Multi-stage Dialing  n Network Selection n Quad-band, LTE support   n Compact and Sturdy  n CLI Display   n Signal Strength Indication

n Price: On Request, Warranty: On Request Contact: : Toll Free - 1800-258-7747 Website: inquiry@matrixcomsec.com

SME CHANNELS 33 DECEMBER 2019

PRODUCT

DIGISOL

ACER

ACER’S TWO NEW ULTRASLIM NOTEBOOKS TO ITS SWIFT ACER’S two new Swift 3 models in its popular ultra-portable notebook series, one a 13.5 inch model (SF313-52/G) powered by the latest 10th Gen Intel® Core™ processors and the other a 14 inch model (SF314-42) powered by the latest AMD Ryzen™ 4000 series mobile processors. The Swift 3 series are ultra-portable notebooks designed to suit the needs of people who work on the go, packing excellent performance and eye-popping graphics into a sleek and stylish metal chassis. Features: 1. Swift 3 (SF313-52/G) is easy to slip in a bag and travel with. 2. It features a narrow-bezel display1 that offers a high 83.65% screen-tobody ratio and the screen’s 3:2 aspect ratio gives 18% more room, in the form of vertical height, to read on. 3. It supports 100% of the RGB color space. 4. Acer Color Intelligence and Acer ExaColor technology bring images and videos to life with eye-popping colors on the 13.5-inch screen. 5. The device features a high screen-to-body ratio with ultra-narrow bezels. 6. AMD Ryzen™ 4000 series processors bring disruptive performance powered by innovative 7 nm process technology and “Zen 2” core architecture.

DIGISOL TRIPLE PLAY 4 PORT GPON OLT DG-GO4304-4E2SFPP DIGISOL Systems’ 4 Port GPON OLT DG-GO4304-4E2SFPP is ideal for Fiber-to-the-Home solution, enabling users to access high-speed internet connection with Layer 2 and Layer 3 functionality & can connect upto 512 ONUs. The DG-GO4304-4E2SFPP OLT is designed for network environments that require compact high performance and low port density and easy installation. It attributes 4GE (copper) and 2 SFP/SFP+ (1GE/10GE) slots independent interfaces for uplink and 4* PON ports with each port supporting 128 ONUs under 1:128 split ratio. Featuring 1U height 19 inch rack mount product comes with a highly compact design that saves a lot of space compared to large OLTs traditionally used in networks. It can be deployed closer to end-users at places like Smart residential & commercial buildings for flexible installation and easy deployment. The OLT provides Dual power supply backup to ensure reliable operation of equipment. The OLT can be used in “Triple-Play”, Surveillance, Enterprise LAN and IOT applications. The DG-GO4304-4E2SFPP GEPON OLT comes with standard 1 Year warranty support and is attractively priced.

n Price: On Request, Warranty: 1 Year, Contact: www.digisol.com

TSC

TSC’S RUGGED PRINT MODULES TSC AUTO ID, launches three reliable print models: the MH Series, MB Series, and TE Series. The latest series accommodate printing applications ranging from light to heavy-duty, making them ideal for environments like manufacturing, logistics, healthcare, and retail segments, etc. The MH Series print module supports 600 dpi resolutions to enable precise printing of small fonts, barcodes and graphics. It features 600-meter ribbon capacity for high-volume, high-quality printing delivered at a fast 14-ips rate. The MB Series print module is the new value leader for 4” wide light-industrial label printing. Its compact and die-cast aluminum robust design fits in limited operation areas and its wide-open angle design makes media handling quick and easy. The TE Series print module can be integrated into kiosk applications to print customized labels. It gives customers the flexibility to utilize both 0.5” core 110 meter and 1” core 300-meter thermal transfer ribbons. An innovative self-diagnostic TPH Care Mechanism enables real-time print head health status detection- to stop printing errors and to ensure stable and high-quality printouts.

34 SME CHANNELS JANUARY 2020

n Price: On Request, Warranty: On request, Contact: apac_sales@tscprinters. com

RNI NO: DEL ENG/ 2010/ 31962 Postal Reg. No.: DL-SW-1/4145/16-18 Licensed to Post without pre-payment U(SW)/19/2017-18

Date of Publication: 13 of Every Month Date of Posting: 15 & 16 of Every Month