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PINNACLE - Q4 2023

P I N N AC L E Q42023

We Care & Give Back INSIDE THIS ISSUE

INSIDE THIS ISSUE: INDUSTRY PARTICIPATION 1. Smart City’s Month of Service TRAVELING TECHS 2. Art Basel 2023! 3. Smart City Spotlights IT’S FOOTBALL SEASON © 2023 Smart City Networks. All Rights Reserved.

PINNACLE - Q4 2023

WHERE AT THE TOP? THE VERY TOP!

From the Desk of the

President

We Care and Give Back!

Among our core principles, “We Care and Give Back” stands as one of Smart City’s most important. It represents our commitment to service, and a belief that extends beyond words to tangible actions. It’s not enough to just care, but rather, we believe in taking meaningful steps to give back, especially when we are in such a fortunate position to do so.

MARK HALEY President Smart City Networks

WE CARE & GIVE BACK!

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That is why we push our local teams throughout our partnered convention centers to get out in their communities and make a difference. Though, “push” is a strong word. Rather, we encourage them to find ways to give back to their communities, and all of them jump at the opportunity to serve. We have an incredible team of compassionate, dedicated individuals who enjoy helping others. They wouldn’t be working for Smart City if they didn’t. Their passion for lending a helping hand has made our 2023 Month of Service an absolute success, and you can see Smart City’s influence across the country. From the Ronald McDonald House in Seattle to the Salvation Army in Orlando, from food banks in Honolulu to shoe sorting in Charlotte, to all the wonderful volunteer opportunities we found near our corporate headquarters in Las Vegas, all Smart City team members demonstrated how much they truly care while giving back. In this latest Pinnacle issue, you will see examples of “We Care and Give Back” in action, and I thank all our centers for leading the charge during our annual Month of Service! But that’s not all the end of the year brings. As we say farewell to 2023 and set our sights to 2024, I’m struck by all we have accomplished this quarter. Within this latest Pinnacle issue, you’ll see our most recent accomplishments, from our presence at IAEE’s Expo! Expo!, to celebrating remarkable individuals like Tammy Clark (a finalist in Nevada’s 2023 Hospitality Heroes), to the implementation of cutting-edge network upgrades at a few of our partnered convention centers. Throughout it all, we remain committed to providing top-notch technological solutions for some of the most diverse events in the nation, ranging from Metallica Concerts to Art Basel. As I said, it has been an amazing year for Smart City. Thank you to everyone who contributed to our latest Pinnacle issue, and here’s to an incredible 2024!

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Article Spotlight!

PINNACLE - Q4 2023

PINNACLE TABLE OF CONTENTS

We Care and Give Back! Page 8

Expo! Expo! Page 16

It’s the People......................................................................... Establishing Good Rapport ........................................................ Page 4 Hospitality Hero .......................................................................... Page 5 Smart City Spotlight .................................................................... Page 6 We Care and Give Back......................................................... Field Highlights ............................................................................ Page 8 Corporate Highlights ................................................................ Page 14 Teams Work ........................................................................ Smart City at Expo! Expo! ........................................................ Page 16 Rev Those Engines ..................................................................... Page 18 Supporting Life-Changing Events ............................................ Page 20 Art Basel 2023 ......................................................................... Page 23 Holiday Party ............................................................................ Page 24 Continually Improve Processes ........................................... A $15K Donation in Anaheim ................................................. Page 28 2023 GM Meeting .................................................................. Page 30 Seek the Best ........................................................................ Recruiting Corner ...................................................................... Page 37 MARK HALEY President SARAH FINNEGAN Managing Editor JACOBY BANCROFT Editor KARA ROESSNER Art Production

Jacoby’s Jabber Page 26

IT’S THE PEOPLE

PINNACLE - Q4 2023

It’s the People. We have great people who want to do well, who are capable of doing great things, and who come to work fired up to achieve them. Great people flourish in an environment that liberates and amplifies their energy. It’s the People. We have great people who want to do well, who are capable of doing great things, and who come to work fired up to achieve them. Great people flourish in an environment that liberates and amplifies their energy. It’s the People. We have great people who want to do well, who are capable of doing great things, and who come to work fired up to achieve them. Great people flourish in an environment that liberates and amplifies their energy. It’s the People. We have great people who want to do well, who are capable of doing great things, and who come to work fired up to achieve them. Great people flourish in an environment that liberates and amplifies their energy.. It’s the People. We have great people

It’s the people...

A MAJOR EMPLOYEE MILESTONE Smart City’s team at the Anaheim Convention Center (ACC) recently celebrated a major milestone for one of our longest-tenured team members. Dave Nagel, Operations Manager at ACC, commemorated his impressive 35th anniversary with Smart City this quarter, and the local Anaheim team honored that achievement with a special dinner. Dave has been instrumental in the success of our operations in Anaheim, and we thank him for everything he has done for our company! His dedication and expertise have contributed greatly to the excellence and reliability of our services in Anaheim.

THE PURR-FECT PUMPKIN! This Halloween, the Los Angeles Convention Center (LACC) embraced the spooky season with a series of different fallrelated team building events, which prompted an enthusiastic involvement from the local Smart City team. One activity was a traditional pumpkin carving contest, and while our team showcased their creativity, it was Keely McGaffin, our Customer Sales & Service Manager at LACC, who won third place with her cat-themed pumpkin! It was Purr-fect! Other festivities included a door-decoration contest that brought out the playful spirit in everyone. The camaraderie and energy during these events highlighted the strong bonds and collaborative atmosphere within our Smart City family at LACC, and we look forward to more of these events in the future. Special thanks to the building for putting on such amazing activities!

ESTABLISHING GOOD RAPPORT

Smart City would like to congratulate Crystal Daniels, our Operations Manager at Seattle Convention Center, for graduating from Rapport Leadership Breakthrough One (LB1) this quarter. Crystal is already an incredible leader within our company, so we look forward to seeing her utilizing new skills to continue providing excellent customer service to our clients. Crystal’s commitment to personal and professional growth is truly inspiring, as is her dedication to constantly improve her leadership abilities. We know that Crystal will use her newfound expertise to elevate our own service standards and increase client satisfaction throughout the Seattle meetings and event industry. © 2023 Smart City Networks. All Rights Reserved.

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IT’S THE PEOPLE

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EMPOWERING THE FUTURE GENERATION! Smart City actively seeks opportunities to contribute to our local communities, as we are driven by our commitment to support and inspire the next generation of technicians and network engineers. Recently at This donation equips students with additional resources, allowing learning opportunities in networking and repair, as well as emphasizing the importance of repurposing retired technology to promote sustainability within the technology industry. Notably, this donation holds special significance as it is where our VBCC technician, Amon Carthan, currently attends!

LET’S HEAR IT FOR THE MIKE’S! Smart City Networks proudly congratulates two members of our Network Operations Center (NOC) for earning new certifications that enhance their security and network skills. Our Network Administrator, Mike Malone passed the Certified Wireless Network Administrator exam, and our Senior Solutions Architect, Michael Hertweck, passed the Certified Wireless Security Professional exam. Kudos to our NOC!

HOSPITALITY HERO: TAMMY CLARK Tammy Clark, our Customer Sales & Service Supervisor, has long embodied an extraordinary service mindset, and always goes the extra mile to help those in need. The work she has done for her community and for our office serves as an inspiration for all of us, which is why we are thrilled that she was chosen as one of Las Vegas’s 2023 Hospitality Heroes. Over 500 nominations were submitted, and Tammy was selected as one of the Top 15 “Best of the Best.” We at Smart City know that Tammy is an extraordinary human being, and we are extremely proud of her accomplishments and her commitment to helping those around her. Congratulations Tammy!

IT’S THE PEOPLE

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EARVIN CLAROS At Smart City, one of our core business principles has always been “It’s the People,” and we strive to highlight our wonderful team whenever possible. For this quarter’s Smart City Spotlight we wanted to shine the spotlight on the personal and professional accomplishments of two team members who always go above and beyond. This is your spotlight!

Earvin Claros is a Technician at our Los Angeles Convention Center (LACC). He began working with our company in August of 2021 and his exceptional work ethic has always been admirable. Among his impressive achievements, one standout milestone is Earvin’s recent recognition as Smart City’s Employee of the Month. We caught up with Earvin to discuss his experiences and journey with Smart City, as well as his time contributing to the success at LACC.

Check out our blog to read the full Spotlight! CLICK HERE

WHAT FIRST DREW YOU TO SMART CITY? I got presented with the opportunity from a former employee and he started talking to me about the responsibilities and what the position involves. WHAT DOES YOUR JOB ENTAIL? On a show-to-show basis we prepare our supplies which consist of patch cables, tape, snips and crimps. Our customer service team provides us with floor plans for exhibitors and we set out and run internet lines according to their plans. We configure each line to their associated VLAN and once our shows are installed, we are on standby for trouble calls.

WHAT DO YOU LIKE MOST ABOUT YOUR CONVENTION CENTER AND ABOUT SMART CITY? Every employee here at the convention center is welcoming and extremely kind. What I like most about Smart City is the amount of knowledge you gain through every event you work. There is always room to improve in this field of work, and everyone is willing to work with me and teach me. HAVE THERE BEEN ANY INSTANCES YOU CAN THINK OF WHERE YOU HAVE USED ONE OF OUR 10 BUSINESS PRINCIPLES IN THE WORKPLACE? Business principle #9 (Think Fast, Move Fast) is one that we implement on our day-to-day basis here at Smart City. Whether we are working directly with exhibitors trying to fix an issue or working with our in-house tenants, the sooner we get people up and running, the happier our customers are. WHAT ADVICE WOULD YOU GIVE TO NEW HIRES WHO ARE STARTING WITH SMART CITY? You can never go wrong with asking questions about a particular topic in this field. People here are more than willing to teach others more in detail about what and how we do things. THANKS FOR YOUR TIME! TO WRAP UP, WHAT IS SOMETHING FUN THAT PEOPLE DO NOT KNOW ABOUT YOU? I have traveled to Europe a couple times and my favorite city I have visited has to be Amsterdam.

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IT’S THE PEOPLE

MADISON GRIMES Madison Grimes is our Event Coordinator at the Tampa Convention Center (TCC), she handles all Show Management and Exhibitor orders, as well as works to make sure the local team is prepared for all upcoming events. Recently, Madison ran the 2023 TCS New York City Marathon, a fantastic accomplishment. We talked with Madison about the Marathon and her prep work. RUNNING A MARATHON IS EXCITING! WHAT INSPIRED YOU? I have been a runner for almost 9 years now, and running gives me such peace of mind and a sense of accomplishment. I had accomplished a couple of half marathons and I wanted to see if I was able to push myself and see if I could do it, as well as become the less than 1% of people who can do that. HOW DID YOU PREPARE MENTALLY AND PHYSICALLY? I used the Nike Training App with their marathon plan to help train and prep, along with watching/reading ever tips and tricks I could on preparing, how to run, gear to get, how to fuel properly, etc. For mental prep – a really good playlist was key! WERE THERE ANY MEMORABLE MOMENTS THAT YOU CAN RECALL? The amount of people that lined up to cheer on every single runner. It blew my mind how much love and support that was given! The views were absolutely beautiful as well! When you entered a new borough, it was fun with signs like “Welcome to Brooklyn!!”

Check out our blog to read the full Spotlight! CLICK HERE

HOW HAS RUNNING A MARATHON IMPACTED YOUR LIFE, EITHER PERSONALLY OR PROFESSIONALLY? The amount of time-management and dedication to training and balancing that with your life. It has helped show how much you really can get done in a day when you want something so bad. I would run prior to my work day, and I learned doing that I have a way more productive day, and it will boost your confidence in yourself. DID YOU HAVE ANY SUPPORT FROM FRIENDS, FAMILY, COWORKERS, FELLOW RUNNERS, ETC.? My family was my biggest support, my dad would take my kids on the weekends so I can get my long runs done. Then my family that lived in New York created a cheer squad, meeting me at mile 12 and mile 24 with signs and snacks. My boyfriend and my friends would constantly cheer me on, and everyone was able to track me while running the marathon and send me text messages. Coworkers would ask me about my run, or cheer me on when they saw me running on the riverwalk, I got a handful of emails everyone cheering me on. It was such a great feeling! POST-MARATHON, HOW DID YOU CELEBRATE OR UNWIND? They have you walk 2 miles after you cross the finish line before you are able to get to family or friends (which was harder then the marathon in my opinion) and my cousins helped us shuffle up and down subway stairs - we celebrated with a delicious pizza dinner, a beer and then I fell asleep pretty fast. DO YOU HAVE ANY MORE ASPIRATIONS IN TERMS OF RUNNING GOALS? I want to run an ultra-marathon! I would love to train for a 50k next year which is 31 miles, and then keep seeing how far I can go after that! © 2023 Smart City Networks. All Rights Reserved.

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&Give Back

WE CARE AND GIVE BACK

We Care

Smart City’s Month of Service stands as company-wide initiative, empowering our teams in partnered convention centers to contribute meaningfully to their local communities. This wonderful opportunity reflects Smart City’s overall commitment to community service. We are grateful for the chance to make a difference and are thankful to all our team members who stepped up throughout the month of November.

Smart City’s team at the Colorado Convention Center volunteered at A Precious Child, where they sorted, sized, and restocked 1,275 pounds of donations!

SDCC

The Smart City San Diego team participated in the Surfrider We Care Foundation’s Moonlight Beach Clean up and Reuseable Bag Drive. The team spent the morning picking up trash and microplastics from the beach and surrounding neighborhood, while also donating reusable bags to support Encinitas Community Resource Center’s food pantry program.

In Florida, our Director of Human Resources, Dina Shogren, volunteered at Garden of Eatin’, a food pantry where people can supply fresh veggies and fruit, as well as allow individuals the opportunity to grow their own food! Every month, Garden of Eatin’ serves over 10,000 people and families!

SDCC

WE CARE AND GIVE BACK

PINNACLE - Q4 2023

In St. Louis, our local team volunteered at the Ronald McDonald House, where they cleaned and organized an apartment for a family with a child receiving treatments at a nearby Children’s Hospital.

Our Senior Vice President of Operations and Industry Relations, Julia Slocombe, took a hands-on approach with Hands on San Diego, a program where volunteers can organize local thrift store donations. Julia volunteered at Auntie Helen’s, which serves individuals with low incomes or with underlying health conditions such as HIV/AIDS.

Santa Clara’s Smart City We Care team honors the spirit of We Care and Give Back all year long. The team SCCC chooses to volunteer with The Salvation Army Senior Center every Friday, where they work at the front desk and assist with administrative tasks. Once a month, our general manager at Santa Clara Convention Center, Tami Perez, also leads an art class! This November, they also helped serve 300 meals for the Senior Center’s Thanksgiving Celebration.

ACCC

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WE CARE AND GIVE BACK In Kansas City, our local Smart City team volunteered at Harvesters KC, where they sorted and boxed nonperishable food, as well as packed fresh produce!

Two of our local Smart City teams participated in 5K events this November! The Hot Chocolate 5K in Columbus benefits the Special Olympics, while the DAV 5K in Cincinnati raises awareness for issues ill and injured veterans face every day. We thank all our team members who walked, ran, and overall assisted with great causes! ICCLOS

Just before Thanksgiving, We Care the Kissimmee Salvation Army Building in Florida suffered significant fire damage, which required much of their normal holiday service to be handled from the Orlando facility, doubling the number of guests and services. The Smart City team in Orlando aided in the logistics and setup of the facility under the new demands, and helped make sure the Salvation Army was prepared to serve 3,000 meals on Thanksgiving Eve.

The Tampa team volunteered with Feeding Tampa Bay, where their group sorted through 10,000lbs of food items, which provided over 8,000 meals in the Tampa Bay area.

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WE CARE AND GIVE BACK

On a crisp November morning, our Smart City General Manager at the Duke Energy Convention Center (DECC), Arnold Chavez, volunteered at the annual Cincinnati Fall

DECC

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The Smart City team in Los Angeles volunteered to help end hunger! At the LA Food Bank, Smart City had fun working hard to put together 1,344 boxes of food for those in need!

Feast Coat Drive, where volunteers set up and collected over 500 coats! Arnold has been a regular volunteer for the last seven years, but if there is one constant in our industry and in our local communities, it is that we cannot do it alone. We are thankful for all the volunteers, for the partnership with DECC, and for the incredible Cincinnati community that inspired another successful volunteer event!

The Smart City teams We Care at George R. Brown Convention Center and NRG Park took the time to volunteer at the Houston Food Bank, where they spent the day sorting dry groceries and packing them into boxes to be distributed.

PINNACLE - Q4 2023

WE CARE AND GIVE BACK

For the Atlantic City team’s Month of Service, Smart City volunteered at the Community Food Bank of New Jersey where they helped put meals together for families to pick up. On top of that, Smart City also participated in Deck the Hall as a sponsor and got to decorate their own themed tree!

The 24th Annual Safeway Feast We Care of Sharing took place at the Walter E. Washington Convention Center, The Anaheim team and Smart City helped provide volunteered with We Wi-Fi for the event. In addition, Give Thanks, where they our team helped unload donated shredded turkeys to feed boxes, sorted clothing, and served 25,000 less fortunate food. families.

The Indiana Convention Center & Lucas Oil Stadium was host to the annual Colts Horseshoe Helpings event in November, where the Smart City team assisted in packing bags that included pumpkin pie, potatoes, stuffing mix, green beans, gravy, cranberry sauce, butter, a whole turkey and a gallon of milk that was handed off, drivethru style, to people in need.

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WE CARE AND GIVE BACK

Once again, The Seattle Convention Center Smart City team dedicated their time to volunteer at the Ronald McDonald House. This year was extra special as the team had a chance to invite their significant others to volunteer as well! We’re grateful for the opportunity to keep contributing to this wonderful organization.

Last year, the Smart City Networks Hawaii team participated in a day of service at The Pantry in Honolulu. They were so moved by the spirit of the organization that they returned to lend a hand in 2023. In a single day, the team moved 18,000lbs of food, serving over 600 clients in a matter of hours. Our most heartfelt mahalo for letting us into The Pantry ohana!

The Miami Beach team got into the We Care giving spirit this winter season. In November, they were helping hands at the Thanksgiving Turkey Giveaway. The team assisted OVG 360 to hand out over 30 Frozen 15lb Turkey to the building’s employees. Later in December, the Miami team volunteered at Joshua’s Food Pantry, where they packed and sorted groceries for families in the local communities.

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SCC

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WE CARE AND GIVE BACK

Smart City’s local teams across our partnered convention centers did tremendous work in their communities, but it was important for our Las Vegas corporate office to get into the spirit of service as well! Take a look at a few of our corporate volunteer events to see how Smart City made an impact in Las Vegas. For the last five years, our wonderful Human Resources and Recruiting Manager, Cara Kroenke, has been partnering with HELP of Southern Nevada by adopting low-income children and purchasing their holiday presents. Our team took a trip to Target to purchase gifts, and then returned to our office to wrap them. It was an incredibly rewarding experience and a way to unite our office for a wonderful cause. Thank you to all our volunteers and thank you to Cara for always working hard to put this event on for our office! The Smart City team had two corporate volunteering events that took place around the city of Las Vegas. The first was volunteering at the Truth Christian Ministries International (TCMI) Drive-Up Food Pantry. Our team arrived early to pack, sort, and distribute food for over 400 cars! The other event involved packing up Thanksgiving meal bags for the Henderson Equality Center. We extend our sincerest gratitude to our team who arrived ready to make a difference in their Las Vegas community! Our Month of Service is not just focused on November! Earlier this year, our corporate office built at-home hygiene kits for the Clean the World organization, which gives the homeless population access to proper sanitary hand-washing supplies. It was wonderful seeing our office come together one morning to make these kits for our local community, and we once again thank all our team members who participated! Click here to watch our Smart City Network’s 2023 We Care & Give Back video.

WE CARE AND GIVE BACK

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We Care

TEAMS WORK!

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Teams Work. Teamwork means focusing on the team’s success, realizing ultimately that the teams success if you success. It also means that you succeed by helping other members of the team to succeed. Teams Work. Teamwork means focusing on the team’s success, realizing ultimately that the teams success if you success. It also means JENNIFER that you succeed by helping other members of the team to succeed. Teams Work. Teamwork means focusing(JEN) on theWAY team’s success, realizing ultimately that the teams Smart City success if you success. It also means that you succeed by helping other members of the team to succeed. TeamsNetworks Work. Teamwork means focusing on the team’s success, realizing ultimately that the teams success if you success. It also means that you succeed by helping other members of the team to succeed. Teams Work. Teamwork means focusing on the team’s success, realizing ultimately that the teams success if you success. It also means that you succeed by helping other members of the team to succeed.

Teams Work!

SMART CITY MAKES AN IMPACT AT EXPO! EXPO! The International Association of Exhibitions and Events (IAEE) held their annual Expo! Expo! event at Kay Bailey Hutchison Convention Center Dallas (KBHCCD) in December, and Smart City was proud to participate! This gathering included trade show and exhibition managers from around the world who met to discuss the latest industry trends. Smart City provided complimentary Wi-Fi for the event, and overall had a major presence on the show floor. Our booth attracted a steady flow of visitors, fueled by the buzz surrounding Artificial Intelligence and Data Analytics. Partnering with Unified Command, Smart City installed cameras inside our booth, as well as at the entrance of the convention center hall. These cameras fed a local server, generating valuable analytics and event insights which were displayed in real-time on a dashboard inside Smart City’s booth. The analytics server meticulously tracked attendee movement through predetermined zones set up before the start of the event, offering accurate insights into attendee hall entries and exits, Smart City booth visits, visit durations, and overall foot traffic. Leveraging cutting-edge AI capabilities, the server scanned an extensive image database of over 800,000 images to identify visitor demographics and provide detailed metrics, such as peak attendance times and average dwell times. This comprehensive data provided insights into peak activity hours and average visitor duration within our booth. Furthermore, the platform is equipped with behavioral analytics, including in-depth analysis of visitors’ moods, allowing for a stronger understanding of attendee engagement. In an industry where data reigns supreme, this new offering empowers our clients to evaluate event success, identify areas for enhancement, and optimize resource allocation to ensure overall success and growth. At Expo! Expo!, Smart City had the privilege to unveil game-changing and groundbreaking technological solutions, marking another significant step in redefining the customer experience through innovation within the event industry.

PEDALING WITH PURPOSE! Smart City Networks team members from George R. Brown (GRB) and NRG Park volunteered to join dozens of other organizations at the GRB to build bicycles benefitting Child Advocates at the 21st Annual Hotel & Lodging Association of Greater Houston Bike Build event. The bike build program has been held in the GRB since 2004 and has donated over 1,250 bikes and helmets to children throughout the Houston Community. Their collective effort not only highlights our dedication to community involvement, but also showcases the compassion that define our team members throughout the Houston area.

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TEAMS WORK!

LET’S GET NUTS! Smart City assisted with the annual Nutcracker Market, a four-day shopping extravaganza at NRG Center. This is always a massive event for the NRG. Last year, over 88,000 customers spent over $20 million at hundreds of national and international booths, where proceeds from each admission ticket, as well as 11% of all merchandise purchased, goes back to Houston Ballet, its Academy, and Scholarship Programs.

SMART CITY POWERS UP BLIZZCON BlizzCon returned to the Anaheim Convention Center (ACC) in November to celebrate the gaming communities of Overwatch, Warcraft, Diablo, Hearthstone, and more. One highlight was the Overwatch World Cup, the first championship of the Overwatch 2 era, that was held before a live audience during the event. Smart City partnered with Blizzard Entertainment to deploy their event network, provided the full facility attendee wireless network, and provided 8 GB of wired and wireless bandwidth for the event.

KEEPING THINGS SIMPLE AT COMPLEXCON Smart City provided a Premier Wi-Fi Buyout for ComplexCon 2023 at the Long Beach Convention Center, which ended up having close to 2000 concurrent users. Smart City also provided wired connections and Wi-Fi hotspots for several Exhibitors to increase levels of connectivity.

TEAMS WORK!

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CULTIVATING CONNECTION AT CITIZEN CON Smart City and the Los Angeles Convention Center welcomed Citizen Con! Citizen Con is Cloud Imperium Game’s annual event designed to celebrate all things Star Citizen. It recognizes and celebrates the amazing gaming community and connects fans with developers and fellow players alike. Smart City loves gaming events, and we appreciate the opportunity to provide our services to facilitate strong connections both online and in-person!

REV THOSE ENGINES! This quarter was an excellent time to be an Auto Enthusiast. Smart City helped service an assortment of different car-focused shows across the United States. Overall, there were three stellar events, three different challenges, and three huge successes! Starting on the West Coast, the LA Auto Show 2023 is one of the world’s largest auto and mobility events! Over 1000 vehicles were on display over 10 days, filling 760,000 square feet of exhibit space. The show featured such amazing showcases including Robert Downey Jr’s Dream Cars, and the Kevin Hart Kollection, among others! The Performance Racing Industry (PRI) Show took place at the Indiana Convention Center & Lucas Oil Stadium, which is one of the most influential business events in racing. It featured the newest parts and technology and allowed for racing industry fans to gather and discuss the latest developments and trends! And finally, over at the Kansas City Convention Center, Smart City helped provide services for Mecum Auto Auctions, where we provided stage power and internet to run the Mecum Production. Over 4,000 attendees got to auction on 840 cars, meaning our technology solutions had to be top-notch!

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TEAMS WORK!

SMART CITY STEPS TO THE PLATE! Redsfest is the official annual winter warm-up of the Cincinnati Reds. Held at the Duke Energy Convention Center (DECC), the event features games and activities, as well as autograph and photo sessions with past, current, and future stars of the Cincinnati Reds.

HAVE IT YOUR WAY! This quarter, the Miami Beach Convention Center (MBCC) hosted the Burger King Franchise Partner Convention, marking a pivotal moment in history as the fast-food giant embraced digital innovation. The 3-Day event, resembling a burger-centric Hogwarts, showcased the franchise’s rebranding efforts, featuring seminars on menu items, brand identity, and live cooking challenges like “The Whopper Challenge.” Smart City collaborated with Burger King’s tech team to unveil a new touchless, tech-driven Burger King drive-thru model that will streamline and revolutionize the customer experience. By installing over 30 drops at the event, Smart City assisted in providing touch-screen kiosks and digital registers at the convention, meaning Smart City played a key role in highlighting Burger King’s $400 million digital transformation.

BRINGING CHEER TO SANTA CLARA Frosty Fest swept through the Santa Clara Convention Center, and our General Manager, Tami Perez, worked closely with the building’s administration to help bring the event to life! The event was packed with festive activities and delicious treats for the Santa Clara community, and we thank Tami for her hard work in soliciting donations for the raffle prizes and planning entertainment! It was a wonderful event that Smart City was proud to take part in, and we hope to see it again next year! © 2023 Smart City Networks. All Rights Reserved.

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TEAMS WORK!

SUPPORTING LIFE-CHANGING EVENTS Smart City Networks played an important role in facilitating a series of impactful medical-related events this quarter, supporting conventions and gatherings that spanned various crucial areas of healthcare. Throughout the last few months, we have been incredibly honored to provide services for the American College of Allergy, Asthma & Immunology’s Annual Scientific Meeting, the American Society of Health-System Pharmacists’ 58th Midyear Clinical Meeting and Exhibition in Anaheim, the Society for Neuroscience event in Washington D.C., the San Antonio Breast Cancer Symposium, and the North American Cystic Fibrosis Conference in Phoenix. We are proud to be part of all these amazing medical events and to provide them with our state-ofthe-art technological solutions so that they can continue enacting life-saving change in our world! Our commitment to supporting these vital gatherings underscores our dedication to advancing healthcare and fostering innovation in these crucial fields. The opportunity to contribute our technical expertise to such impactful events honors our company’s core business principles while empowering these organizations in their life-saving endeavors.

AMERICAN COLLEGE OF ALLERGY, ASTHMA & IMMUNOLOGY ANAHEIM CONVENTION CENTER

AMERICAN SOCIETY OF HEALTH-SYSTEM PHARMACISTS ANAHEIM CONVENTION CENTER

TEAMS WORK!

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AMERICAN SOCIETY OF HEMATOLOGY SAN DIEGO CONVENTION CENTER

SAN ANTONIO BREAST CANCER SYMPOSIUM HENRY B. GONZALEZ CONVENTION CENTER

NORTH AMERICAN CYSTIC FIBROSIS CONFERENCE PHOENIX CONVENTION CENTER

SOCIETY FOR NEUROSCIENCE WALTER E. WASHINGTON CONVENTION CENTER

TEAMS WORK!

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ADOBE TO THE MAX! Adobe Max stopped by the Los Angeles Convention Center this year! The creative conference featured the latest Adobe products, features, and innovations, including generative AI. They hosted a series of keynotes and sessions at the convention center, with a total of 40,000 in overall attendance for the event (which included our own Marketing Associate Kara Roessner, who traveled from the Corporate Office in Vegas to attend!).

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TEAMS WORK!

ART BASEL 2023

Art Basel returned to the Miami Beach Convention Center in December for its 21st edition, transforming the area into a hub of creativity and cultural immersion. Amidst the colorful and vibrant displays, Smart City Networks played a pivotal role as its IT and telecommunications service provider, ensuring connectivity throughout the event. Understanding the show’s operational needs, Smart City installed over 30 phone lines over the course of Art Basel’s extensive move-in/move-out schedule, which spanned nearly a month. Art Basel’s construction crew erected walls, doors, and multiple diverse spaces, reshaping the convention center’s layout, and Smart City strategically dropped cables to accommodate the evolution of the space. Smart City’s collaborative approach during set-up helped allow Art Basel to focus on highlighting emerging trends, like the integration of drones. The drones offered art enthusiasts a bird’s eye view tour, providing a new, unique perspective for the event. Overall, it was another successful Art Basel!

IT’S THE PEOPLE

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Step right up boys and girls and learn all about the Smart City Annual Corporate Holiday Party! Our phenomenal team members brought a spirited energy to this year’s Carnival-themed extravaganza, and amidst all the carnival games, circus performers and delicious tiramisu, we all got to spend a bit more time together outside of work, which is always a delight! Thank you for all the team members who showed up ready to party, and congratulations to all our lucky raffle winners!

IT’S THE PEOPLE

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Jacoby’s Jabber

DON’T TOUCH That Dial...

One of my job functions is essentially asking my coworkers to be part of silly projects, and although I absolutely love making content, I am always self-conscious about the inconvenience. I understand that everyone within our company has a specific job to do, and sometimes having an annoying Marketing guy spamming your email, asking you to show up and do a dance on camera might not be the thing you want to deal with first thing on a Monday morning. But this last quarter really opened my eyes to the teamwork and camaraderie that Smart City shares, both at corporate and in our field. There was a specific video challenge that the Marketing Department came up with for this year’s General Manager Meeting in Charlotte and it was simply to recreate the opening of a television show. We thought that it was something fun, could include a lot of people, and provided enough variety where teams weren’t all doing the same thing. And we got some amazing submissions that truly came out of left field. We learned Anaheim is part of the Twilight Zone, we saw the Dallas Team is full of sharks, we saw a little TOO MUCH of Arnold Chavez, we witnessed the birth of Tim Overall: Rapper Extraordinaire, and we learned to never trust Chris Wharry when he says he isn’t submitting a video! It was a great showcase for teamwork! But on top of all the field submissions, for me the best part was the corporate side of things. I had the privilege of working with almost every corporate department and shooting quirky, fun openings with them. And overall, I was surprised by everyone’s level of participation. I thought Accounting wouldn’t show up for our Friends opening, and yet there they all were, dressed exactly how I asked them to be, holding their best umbrellas. I thought Paul Russell and Aaron Squires would be too busy crunching numbers to recreate Suits, and yet they suited up like champs. I thought the Customer Service team would think the Peacemaker dance was ridiculous and say no… and although it took A LOT of convincing, I think everyone had fun that day. And I thought there was no way Mark Haley would be our Tony Soprano, but he showed up with his own cigar ready to go. So for this month’s Jabber, I just wanted to thank everyone who always goes along with our ideas! We appreciate this team!

PINNACLE - Q4 2023

CONTINUALLY IMPROVE PROCESSES

Continually Improve Processes. How do we know if a process needs improving? The answer: It always does. We can always get better. We strive continually to improve our processes, help people do their jobs better, and produce higher quality at lower cost. Continually Improve Processes. How do we know if a process needs improving? The answer: It always does. We can always get better. We strive continually to improve our processes, help people do their jobs better, and produce higher quality at lower cost. Continually Improve Processes. How do we know if a process needs improving? The answer: It always does. We can always get better. We strive continually to improve our processes, help people do their jobs better, and produce higher quality at lower cost. Continually Improve Processes. How do we know if a process needs improving? The answer: It always does. We can always get better. We strive continually to improve our processes, help people do their jobs better, and produce higher quality at lower cost.

Continually Improve Processes CELEBRATING SUSTAINABILITY IN CHARLOTTE!

Smart City would like to congratulate the Charlotte Convention Center (CCC) for being awarded the prestigious Gold LEED Certification. The convention center is the first existing city-owned building to achieve LEED Gold Certification. Smart City is tremendously proud to be part of a community and building that prioritizes sustainability and innovation. The certification is a testament to Charlotte Convention Center’s collective commitment to a greener, smarter, and more resilient urban environment. Smart City recognizes that achieving Gold LEED Certification is no small feat, and it is the result of meticulous planning, collaboration, and the integration of smart solutions into the very fabric of Charlotte.

SMART CITY’S $15K DONATION IN ANAHEIM At Smart City Networks, we believe in supporting education and empowering future leaders within the communities of our partnered convention centers. This quarter, we were honored to make a $15K contribution to the Anaheim Tech Scholar Program, an incredible initiative that provides high school students laptops/tablets/internet access to help fuel their academic journey. We believe that every student deserves a chance to reach their full potential and Smart City is proud to stand behind this cause and support educational opportunities that pave the way for brighter futures.

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CONTINUALLY IMPROVE PROCESSES

PINNACLE - Q4 2023

MIAMI BEACH WINS PROJECT OF THE YEAR! The Miami Beach Convention Center (MBCC) was recently awarded the 2023 Project of the Year Vision Award by the 15th Annual Urban Land Institute Southeast Florida/Caribbean Chapter for their massive renovation and expansion project. The extensive $640 million project has transformed the facility into a lush 25-acre site and 1.4 million sq. foot building that celebrates its position as the civic and cultural heart of Miami Beach. Smart City is honored to be partnered with such a beautiful and vital convention center and we congratulate MBCC on their award!

WEST COAST FIBER TRAINING The Anaheim Convention Center hosted a Corning fiber optic training session for Long Beach, Los Angeles, and Anaheim team members this quarter. Roy Otterson, a Technical Field Support Specialist with Corning, and a former Vista-United Telecommunications team member, trained attendees on fiber history, types, applications, handling and testing and more. Attendees included Frank Cruz and Eleazar Martinez (Long Beach), Adolfo Ramirez, Earvin Claros, Danielle Castillo, David Daumit, Keely McGaffin and Henry De La Rosa (Los Angeles), and Jacob Huerta, Bill Heyer, Marco Fierro, Kevin Romero, Bryan Flores and Josh Poston (Anaheim). Special thanks to Ken Schmidt, our director of Regional Operations – Southwest, for arranging this on-site training for our teams.

REAL WIRE WIZARDS! At Smart City, we constantly look to enhance and improve our networks to deliver the best technological solutions to our clients. This quarter saw the continuation of our network upgrade at I-X Center and welcomed guests including Minneapolis Convention Center General Manager Brian Clear, and our Director of Regional Operations in the Midwest, Chris Pendleton, who stopped by to lend a helping hand. On top of that work, a new network upgrade began and finished at the Kay Bailey Hutchison Convention Center in Dallas. Our local team, lead by General Manager Rey Crespo, worked tremendously hard to inventory, remove, and install over 120 network devices throughout the KBHCCD. The core gear cutover took the Dallas team 14 non-stop hours of work. This one night/day included removing and installing two core distribution switches, wireless controllers, firewall, and rewriting over 180 Fiber connections. Smart City would like to especially thank our team members, Walter Quintanilla, Nycole Smith, Kennth Nguyen, and Kyle Rainey for all their commitment and dedication to getting this job complete in a timely manner! © 2023 Smart City Networks. All Rights Reserved.

PINNACLE - Q4 2023

CONTINUALLY IMPROVE PROCESSES

3 2 0 2 GM Meeting! The annual Smart City General Managers’ Meeting took place at the Charlotte Convention Center this year. It was a fantastic meeting filled with innovative training sessions, an insightful year-in-review, a wonderful community service opportunity, and a peak ahead at what will be an exciting 2024 for Smart City!

NASCAR Hall of Fame

Foodie Tour

Samaritan’s Feet

One of the best parts of our GM Meetings is the ability to recognize and acknowledge the hard work of our team members and this year was no different. As always, we handed out a series of awards to commend those who help us continue to reach the very top!

TOMMIE BELTZ Rookie of the Year

MATT CHAVEZ (Mini) Sandbagger of the Year Award

CONTINUALLY IMPROVE PROCESSES

PINNACLE - Q4 2023

TENACITY AWARDS

Bill Duke

Brain Clear

Joe Melancon

Todd Zuccato

Steve Whitley

Mitch Hughes

INK ON PINK AWARDS

Chris Pendleton

Chris Wharry

Tommie Beltz

Jim Snook

Kyoko Hicks

Tim Overall

Antoinette Ibarra

ADRIAN JUAREZ Operational Checklist Award

Arnold Chavez

Tim Wortman

REY CRESPO Operational Checklist Award

PINNACLE - Q4 2023

CONTINUALLY IMPROVE PROCESSES

3 2 0 2 GM Meeting! One of the highlights of our GM Meetings is the chance to give back to the local community. Our team gathered and worked together to sort, prepare, and package shoes for the incredible Samaritan’s Feet organization and at the end of our volunteering time, our president Mark Haley, presented the organization with a donation.

CONTINUALLY IMPROVE PROCESSES

PINNACLE - Q4 2023

Overall it was an another amazing GM Meeting and we once again thank the city of Charlotte and the Charlotte Convention Center for hosting us this year!

! u o y k Than

PINNACLE - Q4 2023

CONTINUALLY IMPROVE PROCESSES

METALLICA ROCKS AMERICA! Metallica arrived at America’s Center Convention Complex to play at The Dome, and Smart City was on hand to ensure the legendary band could rock and roll! It was a continually improving process, as the stage took 5 days to build and prepare, while Smart City supplied a dedicated 40Mbps for the event. Our partnership elevated the concert experience, and left fans electrified. In the end, the band delivered another unforgettable performance!

EMPOWERING CONNECTION IN ORANGE COUNTY Grace Hopper Celebration at the Orange County Convention Center was a vibrant celebration of woman shaping the future of technology. This year’s celebration brought in many of the biggest organizations in tech and powerful keynotes from industry leaders. Smart City was proud to provide connectivity to over 20,000+ attendees that traveled from all over the globe to help make the tech world a more diverse place! Smart City is committed to inclusivity and innovation in every corner of our industry!

ALWAYS BE KIND The joint efforts of the Minneapolis Convention Center (MCC) and Smart City Networks were integral in orchestrating and facilitating the impactful community event titled 3,000 Acts of Kindness, that was orchestrated by Coated in Love. The meaning behind this event resonates deeply with our company, as we remain committed to fostering hope, compassion, and support for those experiencing homelessness and individuals in need of assistance within the local community. This event holds a significant place in the hearts of Minnesotans, particularly during December and it is a great opportunity for our company to get involved and give back to those in need. We thank MCC for putting out such an incredible event and appreciate the level of care and thought involved that helped make the day a success.

CONTINUALLY IMPROVE PROCESSES

PINNACLE - Q4 2023

SMART CITY CONGRATULATES STELLA AWARD WINNERS! Smart City Networks is excited to congratulate all the winners of the 2023 Stella Awards, which honors excellence in the meetings industry across the country. We are grateful to be partnered with convention centers that have earned top spots for their region. We know after working closely with these centers for many years, that this is an incredibly well-deserved honor. Congratulations!

GOLD WINNERS

Long Beach Convention & Entertainment Center Greater Columbus Convention Center Colorado Convention Center Tampa Convention Center

SILVER WINNERS

Walter E. Washington Convention Center Miami Beach Convention Center Seattle Convention Center

BRONZE WINNERS

Atlantic City Convention Center Orange County Convention Center

SEEK THE BEST!

PINNACLE - Q4 2023

HAPPY BIRTHDAY

to you!

OCTOBER

NOVEMBER

DECEMBER

Brandon Cooper Joe Melancon Bray Pabalan Jon Sosnowski Christopher Collins Ryan Keenan Stephanie Johnson Stephen Whitley Robert Manning Adolfo Ramirez Malahia Wright Elard Flores Mitch Hughes Melody Doucet Carlos Reyes Ethan Cantu Genesis Lozano Kevin Buitrago JQuandrei Ellis

Kevin Romero Henry De La Rosa Allegra Quiban Aaron Squires Earvin Claros Devin Fonseca Jesse Macias Jackie Ripplinger Michael Rupprecht Gabriel Sanchez Davinnson Escobar-Ruiz Patrick Hemenway Paul Russell Andrew McCoy Michael Brown Antoinette Ibarra Greg Smith Tania Ramos Sadoria Graves Eric Mowrey Courtney Diem Dan Castleberry Kiana Salomao Bill Heyer David King Dave Nagel Liliana Rios Pamela Reip Jessica Torres-Cruz Tommie Beltz Alice Taylor Cyril Yumang

Dennis O’Gara MyeongGeun Han Matthew Toledo Miguel Barksdale Mohamad Sumren David Bachler Christopher Clark Andrew West Jesse Gallegos Shari Barger Laszlo Berta Patricia Duncan Orianna Mendoza Albert Kwong Mark Graham Nick Gwinn Marlon Brown Sarah Finnegan Chris Pendleton Lary Zavala Paul Brown

PINNACLE - Q4 2023

SEEK THE BEST!

Corner Smart City welcomed 15 exceptional new hires to our expanding family in the last quarter. This surge in recruitment mirrors our impressive Q3 hiring rate, marking 2023 as a year of substantial growth as we accommodated the needs of our ever-expanding team. Each new hire brings fresh perspectives, diverse skill sets, and a shared enthusiasm for providing game-changing technological solutions along with stellar customer service.

Kiara Aguilar – Technician – Houston Randy Arenas – Technician – Houston Charles Arredondo – Technician – Houston Robert Baker – Technician – Santa Clara Gabrielle Casseus – Event Coordinator – Orlando Jacob Huerta – Technician – Anaheim Bernard Kanega – Technician – Phoenix Edyth Lopez – Technician – Houston John Major – Software Developer II – Orlando Timothy Nickerson – Technician – NRG Park D’Angelo Rucker – Technician – Orlando Jesse Sanchez – Technician – NRG Park Joseph Steffen – CSSR – Dallas Brandon Stewart – Technician – NRG Park Malahia Wright – CSSR – Charlotte

At Smart City Networks, we are all about empowering our teams and creating an environment where solutions are architected through collaboration. We have learned that everyone thrives when we celebrate team success, recognize innovation, and embrace individuality. To learn more about a career at Smart City Networks click here!

SEEK THE BEST!

PINNACLE - Q4 2023

ALEXIS FLORES Customer Service Representative Los Angeles Convention Center “I would like to nominate Alexis Flores. Alexis strongly exemplifies Daily Basic #12, “Team members will recognize their membership in several teams and will actively participate in the team’s collective success.” Alexis’s contribution to the company does not go unnoticed; she is proactive, efficient, reliable, and professional. She takes initiative to complete tasks or upcoming shows. She is excellent at staying on top of our exhibitor orders ensuring floor plans and full payment is received two weeks prior to the first day of move-in.” Juan Lopez, Event Coordinator Los Angeles Convention Center

DEYVID DIEGO Technician II San Diego Convention Center

DANIELLE CASTILLO Operations Supervisor Los Angeles Convention Center

“Deyvid has been the corner stone of “It’s the People – We have great installation and troubleshooting here people who want to do well, who at the SDCC. Since my time here, are capable of doing great things, Deyvid has been nothing short of a and who come to work fired up rock for the tech team. He has been to achieve them.” This daily basic the highest level of escalation here defines Danielle Castillo. She comes for any trouble tickets or questions to work each day with a smile on her we have. He has set an example here face, a positive attitude and ready to that I am trying very much to match. work! She strives to get things right the Deyvid embodies everything we strive first time and leads by example for her for at Smart City. He is friendly, helpful, team. Danielle is a team player and is efficient, hardworking, dedicated, always willing to help out where help and a great person to work with. He is is needed. We are so lucky to have most dependable.“ her apart of our team! ” Jomari Paguia, Technician San Diego Convention Center

Keely M, Event Coordinator Los Angeles Convention Center

SEEK THE BEST!

PINNACLE - Q4 2023

Anniversaries OCTOBER KEVIN PATCH – 25 YEARS CHRIS WHARRY – 22 YEARS TIM WORTMAN – 21 YEARS

TERRELL COLLINS – 5 YEARS DEYV DEYVID DIEGO – 5 YEARS KARL SEEBA – 4 YEARS

CHRIS PENDLETON – 17 YEARS TOMMIE BELTZ – 13 YEARS MOHAMMED NOUWASS – 12 YEARS JOSHUA POSTON – 9 YEARS JAMES ZARHARCHUCK – 8 YEARS CHRIS ENCK – 6 YEARS LILIYA PISKUNOVA – 6 YEARS

ANGEL HERNANDEZ – 2 YEARS STEPHEN WHITLEY – 2 YEARS EMILY CASTELLANOS – 1 YEAR DAVID DAUMIT – 1 YEAR JENNIFER ENGELHARD – 1 YEAR BRIAN GIVENS – 1 YEAR KRISTIAN KAMMERMEYER – 1 YEAR

NOVEMBER BOB SUTTON – 48 YEARS DAVE NAGEL – 35 YEARS JOE MELANCON – 25 YEARS DENNIS O’GARA – 22 YEARS JIM SNOOK – 19 YEARS TODD ZUCCATO – 15 YEARS JESSICA TORRES-CRUZ – 13 YEARS MATT CHAVEZ – 12 YEARS ORIANNA MENDOZA – 8 YEARS

ALVARO ZAPATA JR. – 8 YEARS DAVINNSON ESCOBAR-RUIZ – 6 YEARS DAVID BACHLER – 7 YEARS AMY STONE – 7 YEARS PATRICA DUNCAN – 2 YEARS DAVID GEORGER – 1 YEAR JESSE MACIAS – 1 YEAR GIOVANNA RECINOS – 1 YEAR TYSHON REID – 1 YEAR AUSTIN SCHRIVER – 1 YEAR

DECEMBER HENRY DE LA ROSA – 29 YEARS BEN BEHNKENDORF – 14 YEARS

JENNIFER WOOD – 2 YEARS OJHANI JACKSON – 1 YEAR

DANIEL SAKIMURA – 8 YEARS GENESIS LOZANO – 5 YEARS ANDREW MCCOY – 2 YEARS

That’s a wrap on 2023!

... here we come 2024! We believe with our success comes the responsibility to give back to our communities. We seek to contribute to our communities in ways that reflect broadly held values, have meaningful impact, draw on our unique strengths as a company, and whenever possible reinforce our business objectives. smartcitynetworks.com

Smart City Networks | Q4 2023 | Pinnacle