Ignite Younite

GET READY

TO COME TOGETHER AGAIN WITH YOUNITE.

MANY happy RETURNS. YOUNITE has always performed well for us in the past. That’s why we’re re-igniting it to exceed our expectations in the future.

Re-igniting YOUNITE

remembering YOUNITE Tutera Senior Living and Health Care created a way of interacting with clients called YOUNITE. “YOU� refers to the coming together of several factors to create a positive outcome for our residents.

5 CATEGORIES MAKING THE GREATEST IMPACT ON OUR CUSTOMERS. You remember the 5 categories we identified that we believe have the greatest impact on our clients.

5 categories YOU can re-ignite. Think of them as MARCH:

MEAL EXPERIENCE Policies and programs designed to enhance the overall dining experience and satisfaction for our residents.

M

ASSOCIATE/TEAM MEMBER APPRECIATION Activities that seek to understand what motivates our staff to exceed the expectations of our clients and to reinforce those motivations for ongoing success.

A

RESIDENT CHOICE Activities that relate to the identification of the residents’ right to choose and to have those choices honored to every extent possible.

R

COMMUNITY INVOLVEMENT Activities that create synergy between our senior living community and the local community surrounding the property.

C

HOME ENVIRONMENT Activities that seek to de-institutionalize our community, while also maintaining safety and resident comfort.

H

Win-win propositions

Exciting incentives

Esteemed recognition

Wider ranging possibilities

Gather Round YOUNITE.

How to YOUNITE

YOUNITE FOR YOUR RECOGNITION

EACH YEAR, COMMUNITIES

will work TO BECOME: • YOUNITE recertified • The annual YOUNITE Champions

One employee will be recognized as THE ULTIMATE YOUNITE CHAMPION.

Implementing

PRE-APPROVED PLANS 1. Communities will implement their pre-approved plans and document their actions with photos, along with brief descriptions of actions. It will then be submitted to the Grapevine Designs team.

2. Grapevine Designs will create a hashtag to apply to each completion post in order to help with trackability.

3. Communities should submit accomplishments to the social team on a minimum of a monthly basis.

THE COMMUNITY MUST COMPLETE ALL 5 TIERS. In order to be recertified and eligible for Championship status, each community must complete all 5 of the MARCH tiers.

MEAL EXPERIENCE Policies and programs designed to enhance the overall dining experience and satisfaction for our residents.

M

ASSOCIATE/TEAM MEMBER APPRECIATION Activities that seek to understand what motivates our staff to exceed the expectations of our clients and to reinforce those motivations for ongoing success.

A

RESIDENT CHOICE Activities that relate to the identification of the residents’ right to choose and to have those choices honored to every extent possible.

R

COMMUNITY INVOLVEMENT Activities that create synergy between our senior living community and the local community surrounding the property.

C

HOME ENVIRONMENT Activities that seek to de-institutionalize our community, while also maintaining safety and resident comfort.

H

UPON COMPLETION OF RECERTIFICATION … … the community will be presented with a piece of their new YOUNITE recognition plaque.

GRAPEVINE DESIGNS WILL: • Create and manage a leaderboard • Provide bi-monthly reporting

EARN THE RIGHT to

Party.

Upon tier completion, the community will celebrate with a party and be recognized on social media.

IT’S A GOOD SIGN: YOUNITE CHAMPIONS.

The YOUNITE Community Champions who are elected will be recognized in December along with … ONE ULTIMATE YOUNITE COMMUNITY CHAMPION.

VIP RECOGNITION FOR AN INDIVIDUAL EMPLOYEE, TOO. • Regional finalist will be flown to Kansas City for the operations meeting.

• During the meeting, one finalist will win a trip for their achievements.

• Grapevine Designs will write a feature about each YOUNITE finalist.

• Champions will be recognized on social media and featured in community lead nurturing email endeavors.

NEXT STEPS MARCH Let’s re-ignite YOUNITE together to improve client service. Together, let’s unite, live and embody these MARCH principles: • • • • •

Meal Experience Associate/Team Member Appreciation Resident Choice Community Involvement Home Environment

MARCH ON for rewards, recognition and rewarding client experiences.

MEAL EXPERIENCE Policies and programs designed to enhance the overall dining experience and satisfaction for our residents.

M

ASSOCIATE/TEAM MEMBER APPRECIATION Activities that seek to understand what motivates our staff to exceed the expectations of our clients and to reinforce those motivations for ongoing success.

A

RESIDENT CHOICE Activities that relate to the identification of the residents’ right to choose and to have those choices honored to every extent possible.

R

COMMUNITY INVOLVEMENT Activities that create synergy between our senior living community and the local community surrounding the property.

C

HOME ENVIRONMENT Activities that seek to de-institutionalize our community, while also maintaining safety and resident comfort.

H

GET READY