Assisted Living Tour Questions
Assisted Living Tour Questions WELLNESS • What happens if I need more care than assisted living provides? • Is there a registered nurse or other medical professional available at all times? • Do you provide transportation to doctors’ appointments and medical centers? • If I have a long-term stay in a hospital or rehabilitation facility, do you hold my residence? • How often is your staff trained to deal with medical emergencies? • Are staff trained in HIPAA policies?
• DINING & NUTRITION • How often are the menus changed? Do I have a choice in selections? • If you have an allergy or food restriction: How do you allow for exceptions from the regular menus? • How much of your food is freshly prepared on the premises? How much is shipped in frozen? • How long has your executive chef worked in food service? • What meals are included in monthly rent? • Are meals served buffet- or restaurant-style? • If I’m unable to come down for a meal, do you have room service? • Are snacks provided?
COSTS • Can you give me a copy of your lease contract that details all fees, rules, and regulations? • What services are considered extra? How are they billed? • What fees do you charge?
• How do you handle instances when a resident is either late or unable to pay? • What circumstances would force a resident to move out? • If it is a pet-friendly community: Is there a pet fee?
STAFF • How much experience does your executive directive have in senior living? • What training and background checks are required of staff? • What do you do if a staff person takes the day off?
AMENITIES • Am I able to bring my own furniture or do apartments come furnished? • If the building is older: When was the last time the building was renovated? • Is there maintenance staff on site at all times? • May I have a list of all amenities and services?
ACTIVITIES • How are residents informed about daily activities?
• What activities do you offer that fit my interests and hobbies? • If I’d like to go out on my own, do you offer transportation? How is it scheduled?
SECURITY • Is the front desk manned at all times? • How are visitors able to enter after hours? • Are the outdoor courtyards secure? • May I have a copy of your documented emergency procedures?
RESIDENTS • How do you onboard new residents? • Is there a resident council? • How are any disputes resolved? • How much input do residents have about programs, activities, and menus?
Schedule your tour today! 9101 North Ambassador Drive Kansas City, MO 64154 (816) 621-3800 tiffanyspringsbytutera.com
It is our policy to provide services to all persons without regard to race, color, national origin, religious preference, disability or age. The same requirements are applied to all and there is no distinction in eligibility for, or in the manner of providing services. All persons and organizations having occasion either to refer persons for services or to recommend our services are advised to do so without regard to a person’s race, color, national origin, religious preference, disability or age.