SLC 2020 Year in Review

THE YEAR IN REVIEW

Thank you -

HEROES WITH HEART

A true hero isn’t measured by the size of his strength, but by the strength of his heart.

- Hercules

HEROES WITH HEA RT:

Everything changed; our offices closed and our communities went

Growing the Legacy

into lockdown to protect our vulnerable residents. We reinvented how

In 2020 Senior Lifestyle

This “2020 Senior Lifestyle Year in Review” is dedicated to you - Senior

reached a milestone anniversary, our 35th,

we held meetings, collaborated, trained, communicated and, most importantly, how we served our residents. We learned and adapted, and thanks to all of you, we persevered and accomplished much together.

Lifestyle’s Heroes with HEART - whose dedication to our core values kept our focus on “creating great places to work and great places to live” in the most extraordinary of years.

in the midst of the global

in many ways, both professionally

N

R LIFES I Or life, your st T Y u yo

yl

e

LE

The pandemic would challenge us

SE

COVID-19 pandemic.

and personally, and would call upon us to meet these challenges with courage and commitment.

Ce

le b

ra t i n g 3 5 y e a

rs

Happy 35th Anniversary, Senior Lifestyle!

In the most extraordinary of years, our HEART values shined through because of you.

Thank you, Senior Lifestyle leaders, teams and family.

You’ve been strong, brave, courageous and selfless. You have been helpful to others and those in

OUR H EAR T- F E LT G R AT I T UDE TO O U R H ER OES F OR YO U R DEDI CAT I ON TO S ENI OR L I F E STYL E ’ S COR E VALUE S : HOSPITALITY

need. You have stood up for what’s

EXCELLENCE

right, using your amazing powers

APPRECIATION

to care for each other and our residents. And no matter how hard things were, you met the challenge throughout 2020.

You’re our Heroes!

RESPECT TEAMWORK

HERO E S W I T H H EA R T FACE D COV I D -1 9.

- Superman

NO VATIO N

IN

/ ION E D U C AT NG I T R AIN

OUR RESPONSE TO COVID-19

SU

There’s a superhero in all of us. We just need the courage to put on the cape.

CO M M N TIO CA NI U

keep teams and residents safe.

T/ N E N O

REC R RE UIT TE M NT I

United, we dedicated our efforts to

TEAMWORK

PP

L IE

S

EC T PRO

T

H ERO E S W IT H H E A R T:

Education & Collaboration EXECUTIVE COMMUNICATIONS WORKSHOP

COVID-19 EDUCATIONAL SERIES

EXPERT RESOURCES WERE OUR ALLIES, HELPING US EVERY STEP OF THE JOURNEY.

COVID-19 PRESENTATION

Senior Lifestyle Home Office and

SKILLED CARE ADVANCED HEALTH CARE TRAINING

Senior Lifestyle partnered with SJConnects

Community Teams participated in a

Senior Lifestyle partnered with the

Professor of Epidemiology, Neurology,

and Culp & Company to host an Executive

COVID-19 educational series in partnership

ECHO Institute and AHRQ to present

Pathology and Cell Biology, and the

Communications Workshop to help our

with University of Chicago/ECHO-Chicago.

our skilled care communities with

Director for the Center for Infection and

leaders communicate more strategically

evidence-based best practices to

Immunity at Columbia University – Mailman

and effectively.

prevent the transmission of and treat

School of Public Health, regarding the

residents diagnosed with COVID-19.

COVID-19 pandemic. Dr. Lipkin addressed

COVID-19 expert Dr. W. Ian Lipkin, MD,

current information about COVID-19 that is important for team members’ business practices and personal lives.

HER OE S W I T H H E A R T:

New Friends!

WELCOME

NEW COMMUNITIES Wellington at Hershey’s Mill

The Addison of Durham

Bayshore Memory Care

The Addison of Fayetteville

Addington Place of Clear Lake

The Addison of Fuquay-Varina

Addington Place of Cy-Fair

The Addison of Indian Trail

Addington Place of Meyerland

The Addison of Knightdale

Addington Place of The Woodlands

The Addison of Lincolnton

NEW DEVELOPMENTS The Sheridan at Oak Brook The Sheridan at River Forest

H ERO E S W IT H H E A R T:

New Initiatives

WE INTEGRATED NEW IDEAS AND BETTER WAYS TO SERVE.

PolicyTech l Yardi Integration l Live Training l Diversity and Inclusion Training

YARDI INTEGRATION Launched a fully integrated Yardi platform,

DIVERSITY AND INCLUSION TRAINING

adding CRM and EHR applications to

Launched Diversity and Inclusion Training

the existing Yardi environment. Started

to all Sales Team Members and Executive

transitioning all MARs to Yardi eMAR in 2020

Directors. This training is to provide insights

with plans to provide electronic capabilities to

on diversity and ways to provide more

all communities through 2021 and 2022.

inclusion at our communities. Next year, the training will be expanded to more Senior

POLICYTECH Deployed PolicyTech, a policy management system. With this new policy system, team members can easily search for and view all new policies, standards and guides. Rolled out in Q4 of 2020!

LIVE TRAINING Developed advanced interactive training programs. We created an all-company training calendar and began hosting “LIVE� all employee onboarding as well as ED, BOM, HWD and RDO/VPO training programs.

In addition, our team launched a General Orientation site to empower our teams to run a community-based new hire program.

Lifestyle department teams.

HERO E S W I TH H E A R T:

Achievement & Recognition CONGRATULATIONS,

Senior Lifestyle!

J.D. Power Highest Ranked in Customer Satisfaction with Assisted Living/ Memory Care Communities Excellent! During the most challenging times, heroic Senior Lifestyle teams provided outstanding service while faithfully and effectively engaging with residents and families daily.

The achievement was noticed – and rewarded!

Tied in 2020 for J.D. Power 2020 award information, visit jdpower.com/awards

“N o m at ter h ow ba d t h i n gs ge t , s o me t h i n g g ood i s o u t t h ere, ove r t h e h o r i zo n .”

– Green Lantern

H E R O E S W I T H H E A RT:

ready to embrace the opportunities presented for growth and improvement as the pandemic wanes. We are energized by the commitment we share to create Great Places to Work and Great Places to Live.

Thank you for embracing our shared values and your dedication to the important work we do.

Paula Adams

President & Chief Executive Officer

Executive Vice President & Chief Operating Officer

Chief Clinical Officer

COOK

ACCOUNTING ASSET MANAGEMENT CLINICAL SERVICES COMPLIANCE HOUSEKEEPING

CHEF

HEALTH & WELLNESS APPRECIATION TECHNOLOGY DEVELOPMENT

CNA

Justin Robins

HEART

ATTENDANT

THANK YOU LEGAL

Jon DeLuca

WATCH NOW

ASSISTANT

ADVISOR

DESIGN

LPN

DESIGN

the hope and promise the new year brings. Our Senior Lifestyle team is poised and

AIDE

CONCIERGE ACQUISITIONS

HUMAN RESOURCES

INTEGRATED SOLUTIONS

ANALYST DSM RN

BILLER

BOM HOSPITALITY

ASSOCIATE

ADMINISTRATOR CAPITAL

extraordinary year. At the same time, it is valuable to look forward to 2021 and

COMMUNICATIONS

CLERK

are sincerely thankful for your efforts in navigating what has been a truly

BUSINESS STRATEGY ADMINISTRATOR DINING SERVICES

EXECUTIVE TEAM

As we have reflected upon our challenges and accomplishments in 2020, we

TEAMWORK

EXCELLENCE COUNSELOR BUSINESS DEVELOPMENT

COORDINATOR

EXCELLENT JOB! NOTHING WILL STOP US IN 2021!

HEROES

TRAINER DESIGN VALET

RESPECT

Thank you for your compassionate service in 2020

BUSSER BENEFITS

AIDE SALES

IT

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