Customer Experience Stars

The feedback collected from the surveys is not only used to measure our performance, but also to celebrate our success and internally foster a culture of recognition.

Elevate

The customer completing a survey has an opportunity to directly recognize an employee for outstanding service and send a card via our internal employee recognition program. This recognition is then posted on the Awards feed.

“SAMoment”

In the spirit of fostering a culture of recognition, feel free to give a shout out to your teammates for elevating the customer experience! In other words: if you see something (you like), say something on Elevate.

Social media campaign

From the customer recognitions, we select Customer Experience Stars on a monthly basis who are featured on the following social media platforms - Facebook, Instagram, LinkedIn, and Twitter. This social media campaign is aimed at applauding colleagues around the globe who go out of their way to deliver that Seamless, Authentic and Memorable customer experience.

#SAMbassador #Seamless #Authentic #Memorable #SAM #JetAviation

Our Look and Feel Standards