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Automated and personalised voice communications Sinch offers a suite of intelligently designed applications that adapt to the requirements of enterprises. Our voice messaging services include Outbound Dialing, Inbound Dialing, Missed Call, and Voice OTP. Built using state-of-the art tools and SaaS technology, our voice platform provides attractive turn-key applications to increase productivity and enable businesses to deliver a personalized customer experience for sharper engagement, better business, and enhanced revenue streams. Think secure and scalable communication, think Sinch.
Highly Secured
Guarantee Uptime
Reliable
While you focus on business objectives, we provide you a seamless, highly secure experience. Our services are hosted in a datacenter, offering highest level of multiple layered physical and e-security.
We know what smooth communication means for your business. With Sinch, your infrastructure uptime is guaranteed to be 99.999 per cent.
Sinch is a bankable and reliable solutions provider for your business. The request to enterprise/third party application also happens over secured HTTPS.
Scalable
Flexible
Disaster Recovery
We make sure that when your business grows, our services are robust enough to handle it with ease. Bank on Sinch for a highly scalable architecture with integrations with multiple telecom operators, so that your business never sees a downtime.
Built in using SaaS technology, our solution combines carrier-grade flexibility and offers several innovative self-service and agent-assisted applications that improve operational efficiency and make your calling smarter.
In case of a disaster, Sinch assures you of a quick disaster recovery where voice services and database is backed up. Voice calls can be sent over a pool of telecom lines providing redundancy and failure tolerance.
Outbound Dialing
An intelligent customer communication platform empowering enterprise to send prerecorded messages of phone calls instantly and simultaneously to thousands of mobile numbers. Businesses can now deliver real-time information to target customers.
Notifications to specific individuals or group of users.
Consistency and high throughput support with proper DLR handling. Multiple trial attempts in case of un-matured calls.
Smart APIs for businesses to plug in their own services. Comprehensive MIS with multiple reporting.
Intelligent and powerful scheduling. Vernacular support.
Inbound Dialing Our inbound dialing services helps businesses address various routine queries of callers on their own thus automating the process and reducing the call load of agents. Deliver exceptional service to the customers every time they connect with you. With the service, every customer interaction is handled appropriately across the enterprise to encourage proactive action.
Supports response over unified channels. Seamless integration with SMS, IVR, OBD & Email.
Reduces costs, time and risks. Improves customer engagement and satisfaction.
High volume support. Effective dashboard.
Open APIs for businesses to plug in their own services.
Missed Call Use our Missed call services to gain insights, help customers voice their opinion, participate in polls. An ideal tool for brand engagement, consumer engagement and lead generation, missed call is highly accepted in today's landscape. A highly effective customer verification and authentication tool. Combining the benefits of SMS and Voice can also be a great way to seek customer feedback.
Zero charges to end customer. Cross-telco connectivity.
Business and Non-Business hours configuration.
DND check as per TRAI compliance. Detailed realtime reporting.
Perfect tool for brand engagement, consumer engagement and lead generation.
Voice OTP Our voice platform guarantees assured delivery of critical and time-sensitive information across the globe via calls. Voicebased OTP is a two-factor authentication tool that allows businesses to facilitate missed call-based OTP generation for its customers. This quick and reliable notification solution ensures guaranteed delivery of information on consumer’s mobile, like transactional OTP, utility passwords, and alerts.
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Supports termination of National and International messages.
Dedicated connectivity to overcome any latency issue. Multiple trial attempts in case of message failure.
Comprehensive reports with KPIs to monitor and track performance.
High throughput support and consistency with proper DLR handling.
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