Personalized Calls

The versatile nature of an outbound dialer can be used to send personalized calls to a large customer demographic. These calls are useful for sending payment reminders like mobile bill payment due dates or loan payments. Financial companies often find it timeconsuming and costly to use their customer service agents to call customers time and again for EMI payment reminders. Even if these agents make a call, they might not be able to connect to the customers. Hence, using automation for the process is a much smarter idea. With the help of an automated OBD campaign manager, all the customers with different amount and due dates can get personalized reminders at the same time. This helps financial institutions to use their agents in a strategic manner for cross-selling other bank products.

Call Patching

Call patching allows brands to link their callers or prospective leads in real-time with a suitable sales expert or customer case agents via using SaaS technology. For instance, a bank may send a call to potential customers that they are eligible for a loan of 10 Lakh. If interested, these customers may press one, and then the call will immediately be patched to an agent.

Much like VoIP Services, OBD campaign has become much popular among modern businesses.