KEEPING THINGS SHIPSHAPE

AFTER SALES

KEEPING THINGS SHIPSHAPE W hen things go wrong it’s important to know the right person to call. Meet Sebastien Caveriviere, Simpson Marine’s Service Manager in Phuket, and the man who has fixed more problems than he can count. From fixing electrical problems to freeing a yacht caught in a fish trap, his 10 years as a captain and seemingly endless connections mean he’s the man our customers turn to when they need help.

Sebastien recalls an Azimut 105 motor yacht in Krabi with a big problem. The skipper was expecting the yacht’s owner the following day and his crane wasn’t operable to launch the tender, effectively terminating the owner’s island cruising plans.

Traveling 150km overland to get to the yacht took several hours. When Sebastien arrived he was able to quickly diagnose the problem; a corroded connection to the crane’s motor. He had to remove the parts and go to a nearby shop where he knew the staff could create a new part right away. He returned to the boat and fixed the crane, three hours before the owner landed. Trip saved!

Another was an Azimut 43 at nearby Koh Phi Phi. With no power at all the yacht was completely inoperable. Using his network, Sebastien made his way by land and by local long tail boat to Phi Phi. On arrival he found the main fuse was blown because corroded wires from an electric motor had caused an overload. Fuse replaced, the vessel was under way 30 minutes after his arrival.

Sebastien Caveriviere, Thailand Service Manager

From fixing electrical problems to freeing a yacht caught in a fish trap, his 10 years as a captain and seemingly endless connections mean he’s the man our customers turn to when they need help.

Not every issue requires an equipment fix. Take the Lagoon owner who had tangled his anchor in a fish trap near Langkawi, effectively trapping his boat. In a remote location over 200km by sea from his office and in another country, the boat was free in 35 minutes! Sebastien simply rang up a dive operator he knew with a big boat near the stuck yacht.

Wherever you are aboard your yacht, if it is in Taiwan or Bali, the Simpson Marine team makes sure the only thing you have to focus on is enjoying your yacht.