Dining, Spa Services & Photo Studio Experiences
1. Why are we making this change?
At Silversea, we're committed to ensuring all moments of your voyage are seamless and efortless. With this in mind, we're introducing a thoughtful refnement to the onboard reservation process on My Silversea that lets you confdently secure your specialty dining, spa, and photo studio experiences before embarkation.
This updated approach gives you the fexibility to plan, explore, and personalize your journey with ease.
2. What is changing?
With the intention of streamlining reservations and improving your access to high-value experiences, payment will now be required as part of the booking process for specialty dining, spa, and photo studio experiences. These payments are fully refundable when plans change, in accordance with our standard cancellation policy of up to 24 hours in advance.
3 What activities require payment pre-cruise?
To provide clarity and ensure access to our most sought-after experiences, payment will be required at the time of booking with a credit card when reserving the following activities in MyActivity prior to embarkation:
• Specialty Dining (including La Dame, Kaiseki and Seishin, Chef’s Table)
• Spa Services
• Photo Studio Experiences
All other onboard oferings including boutique, premium beverages, premium internet, and laundry services will continue to be reserved and paid for onboard. The Shore Excursion booking process also remains unchanged, requiring pre-voyage purchase using a credit card or Shore Excursion Credit via My Silversea or reserved and purchased onboard.
This updated approach improves access to these highly valued experiences, giving you the fexibility to plan, explore, and personalize your journey with ease.
3. What forms of payment are accepted?
The following payment methods are accepted: major credit cards Visa, MasterCard, and American Express, as well as debit cards, where supported by the card provider.
4. What happens when payment is not received within 24-hour payment period?
To ensure availability for all guests, unpaid requests will be released from your cart once the 24-hour period has elapsed. As always, specialty dining, spa services, and photo studio experiences may be reserved and paid for onboard, subject to availability.
5 May shipboard credits be applied when reserving specialty dining, spa services and Photo Studio experiences?
Guests may request the use of available Shipboard Credit when reserving specialty dining, spa services, and Photo Studio experiences. Requests are submitted via a link on the MyActivity checkout page, allowing guests to proceed without completing payment at that time. All requests are reviewed and validated by Special Services.
Once confrmed, the applicable services will be paid for onboard, with any available Shipboard Credit applied prior to charging the remaining balance to the credit card on fle. Special Services will respond to all requests within 72 hours.
To allow a seamless checkout process, we suggest processing reservations using Shipboard Credit separately from those using Shore Excursion Credit or a Credit Card.
6 Which products and/or services may a Shipboard Credit be used for?
Shipboard Credit may be used toward a variety of products and services that are uniquely available onboard, including
• Premium internet
• Laundry
• Boutique products
• Spa retail items
• Premium wines, premium spirits, cigars; premium beverage events including Chef & Sommelier and LVMH Pairing Events, where applicable
• Specialty dining Epicurean Experience, where applicable
• Photo retail items and photo art, where applicable
In addition, guests may use Shipboard Credit for activities which are also available for reservation and payment pre-cruise:
• Specialty dining reservations
• Spa services
• Photo Studio experiences
• Shore Excursions
If booked onboard or pre-cruise for Shipboard Credit use, the credit can apply as long as the guest has available credit. The relevant charges will be charged to the guest’s onboard folio and Shipboard Credit will be consumed prior to any charges being made to the credit card on fle onboard. Shore Excursion Credit can exclusively be used towards Shore Excursions and cannot be used for the payment of other services.
7 How are pre-cruise reservations for specialty dining, spa services, and Photo Studio experiences handled when using Shipboard Credit?
Items placed in the cart will be held for up to 72 hours while a Shipboard Credit request is being reviewed. It is recommended to wait for confrmation of the Shipboard Credit request before completing payment to avoid unnecessary charges or refunds.
If multiple services are being reserved using a combination of Shipboard Credit and a credit card, credit-card payments should be completed in a separate transaction. Services intended to use Shipboard Credit should be submitted via the request form and fnalized once confrmation is received.
While your Shipboard Credit request is under review, please keep requested services in your shopping cart to ensure inventory remains held.
8 May reservations made and paid for via MySilversea for spa, specialty dining and photo studio experiences be cancelled?
For pre-cruise reservations, guests may cancel directly through MyActivity. Refunds will be automatically issued to the original form of payment, with timing dependent on the bank or card issuer and typically processed within two weeks.
For onboard reservations, cancellations may be handled directly at the applicable venue spa, restaurant, or Photo Studio in accordance with standard venue cancellation policies. Approved refunds will be credited to the guest’s onboard folio; any resulting negative balance will be refunded to the payment method on fle, with processing times varying by issuer and generally completed within two weeks.
9. What are the cancellation policies?
For Specialty Dining, cancellations made at least 24 hours prior to the scheduled reservation time will receive a full refund. Cancellations within 24 hours of the reservation time will incur a cancellation fee equal to the full cover charge.
For Spa Services, cancellations made at least 24 hours prior to the scheduled service time are fully refundable. Cancellations within 24 hours of the service time will be subject to a cancellation fee equal to the full service fee
For Photo Studio experiences, cancellations made at least 24 hours prior to the scheduled reservation time will receive a full refund. Cancellations within 24 hours will incur a cancellation fee equal to the full class or activity fee.
10. Are taxes and fees included in pre-cruise prices?
Yes. All applicable taxes and fees are included in pre-cruise pricing when paid precruise. When applicable based on the voyage or destination, taxes and fees will be added to the base prices for services paid onboard
11. How does this apply to Groups?
There is no change to existing group reservation processes. For group bookings, specialty dining reservations for parties of nine or more guests continue to be coordinated through Group Services.
Spa services and Photo Studio experiences may be reserved only for guests within the same suite as the guest making the reservation.
THANK YOU!