Skip to main content

Know Your Sales Team (AMERICAS)

Page 1


KNOW YOUR SALES TEAM

Your dedicated Silversea sales team is one of your most valuable resources, committed to ensuring your success as a Travel Partner. Your Area Sales Director serves as your primary point of contact in the field, leading your growth strategy, providing education, and guiding the use of marketing resources.

ND, SD, NE, MN, IA, WI, IL, MI, IN

Maggie Moran-Holyn maggiem@Silversea.com 630-965-1495

NM, TX, KS, OK, MO, AR, LA

Betsy Burks betsyb@Silversea.com 754-277-9476

DIRECTOR, EXPEDITION SALES, US WEST

Carolina Suarez carolinasuarez@Silversea.com 786-939-1772

Tim Amm tamm@Silversea.com 786-912-1154

Sol Diteos sditeosrendon@Silversea.com +52 55-4454-6512

LOS ANGELES, NORTHERN CALIFORNIA, NV, UT, CO

Cate Almgren calmgren@Silversea.com 786-978-2146

SOUTHERN CALIFORNIA, AZ, HI

Cindy Litzie cindyl@Silversea.com 657-464-0133

DIRECTOR, EXPEDITION SALES, US EAST & CANADA

Kristin Erz kerz@Silversea.com 786-912-1905

Nadia Márquez Ugalde nmarquez@Silvesea.com +52 55-7868-8275

PACIFIC NW-US & WESTERN CANADA

Eva Horne evah@Silversea .com 786-647-1626

KEY ACCOUNTS

SENIOR DIRECTOR, KEY ACCOUNTS

Jennifer Tanaka jennifert@Silversea.com 786-239-0269

STRATEGIC ACCOUNTS

SENIOR DIRECTOR, STRATEGIC ACCOUNTS

Jason Douglas-Harris jdouglas@Silversea.com 954-762-3546

KEY ACCOUNT MANAGER

Douglas Echeverry douglase@Silversea.com 786-642-9865

KEY ACCOUNT MANAGER

Thalina Vergara thalinav@Silversea.com 754-971-0033

Miguel Sanchez miguelsanchez@Silversea.com 954-713-3926

Denice Cornell denicecornell@Silversea.com 754-292-4210

& KEY ACCOUNTS

Cindy Mora cindymora@Silversea.com 786-944-3405 ACCOUNT EXECUTIVE,

Sutherland wendys@Silversea.com 800-722-9955 x3244

Gina Ledee gledee@Silversea.com 800-722-9955 x5947 ACCOUNT EXECUTIVE

SILVER NOVA, MALTA

START SELLING SILVERSEA

Review our onboarding checklist

1 REGISTER AN AGENCY AND/ OR AN ADVISOR

To register a new agency or request updates to an existing agency profile, please contact InsideSalesMIA@Silversea.com. If you need to add a new advisor or make changes to an existing advisor’s profile, kindly email InsideSalesMIA@Silversea.com for assistance.

2 GAIN PRODUCT AND DESTINATION KNOWLEDGE WITH SILVERSEA ACADEMY

Our easy-to-use training platform provides over 30 training modules averaging just 12 minutes each, so you can become a Silversea expert at your own pace. Learn about the Silversea fleet, destinations, unique experiences, and more.

WEBINARS FOR ADDED INSIGHTS AND LEARNING

Register for Silversea Tea Time webinars, held monthly for all Travel Partners. Visit our library of recorded webinars at https://webinars. Silversea.com/

3 REGISTER FOR MY.SILVERSEA.COM

• Manage and create new bookings, complete Guest Information Forms (GIFs), reserve activities, and more.

• Access Marketing Central, our Travel Partner hub for all marketing materials. Create your own flyers and emails, access our latest promotions, download digital brochures, and more. This platform is designed to enhance your sales strategies and empower you to connect with clients more effectively.

4 ENGAGE WITH OUR SALES TEAM

You have a team of dedicated Sales Executives available to support you along the way and provide all the resources you need, including strategy, product information, promotions, and marketing materials.

5 GO TO MARKET

Grow your client portfolio with our complimentary, user-friendly digital tools. Leverage Rallio for social media and Approach Guides to boost your online presence and client interaction.

OUR FLEET

With a fleet of 12 intimate ships, Silversea offers a seamless blend of comfort and discovery. Our smaller vessels sail directly into the heart of each destination, offering all-inclusive comfort on board.

2023 - 2024: THE NOVA CLASS

Known as “ships of light,” our most spacious ships feature walls of glass for a fluid connection to sea and land. More dining choices — including S.A.L.T. — and expanded suite categories are redefining elite ocean travel.

2017 - 2021: THE MUSE CLASS

Perfectly sized and beautifully designed for immersive travel, these ships represent the epitome of elegance and comfort, with superior space-to-guest ratios and indulgent amenities. Silver Dawn, Silver Moon, Silver Muse, and Silver Spirit feature our S.A.L.T. culinary program.

2000 - 2001: THE SHADOW CLASS

With their spacious suites, exceptional service, and a lively cosmopolitan atmosphere, these sister ships combine the amenities of a larger vessel with the intimacy of a boutique hotel.

IMPORTANT RESOURCES

GROUPS

Our Groups team is your go-to resource for anything related to group contracts, amenities, and applying Tour Conductor credits. Don’t hesitate to reach out with any questions.

GroupServices@Silversea.com

• Marketing Central

• Silversea Academy • VS Loyalty Program • Group Program

Rallio

Approach Guides

SPECIAL SERVICES

Our Special Services team is here to add those extra special touches that personalize the guest experience.

SpecialServices@Silversea.com

2017 - 2021: THE EXPEDITION CLASS

Offering one of the most personalized experiences in expedition cruising, Silver Cloud and Silver Wind blend refined comfort with enriching exploration. A generous fleet of Zodiacs® and kayaks ensures intimate, small-group discoveries.

Designed exclusively for the Galápagos, Silver Origin navigates the region with precision and purpose. Silver Endeavour explores the polar regions in unmatched comfort, with industryleading crew-, Zodiac® -, and expert-to-guest ratios.

Turn static files into dynamic content formats.

Create a flipbook