‘Working’ Explores Pursuing the American Dream

By Richard Roeper Signal Contributing Writer

‘Working: What We Do All Day’

(1/2 (out of four) A four-part Netflix series

Nina Simone’s “Sinnerman” plays on the soundtrack as we see a photo of a young Barack Obama pulling a book from a library shelf and we hear the former president in present day:

“Sometime in college, I came across this book called ‘Working’ by Studs Terkel, which was a chronicle of people from every walk of life and what it was like for them to work.” lurking around the corner — the onset of artificial intelligence, more and more people working from home, the spiraling inequality between the upper-tier management and those on the bottom of the ladder — and poses the question: “What if we pick up Studs’ project for this new moment?”

May 28-June 1, 2023

Cut to footage of the legendary Terkel explaining how he wanted to get to the “quintessential truth” by talking to individuals from all walks of life, with all sorts of jobs. Obama talks about the sweeping changes to the workplace we’ve seen in recent times, or we see not nearly that much.)

That’s the fascinating, enlightening and sometimes sobering framework for the four-part Netflix documentary series “Working: What We Do All Day,” from Barack and Michelle Obama’s Higher Ground Productions, with Barack Obama serving as narrator and tour guide. Director Caroline Suh provides skillful visual articulation to the hopes and dreams — and setbacks — of everyone from hourly workers who juggle more than one job and still struggle mightily to make ends meet, to the CEOs and founders who live in a world of penthouse apartments and private jets. (We also meet a CEO who laughs when she’s asked if she makes $100,000 a year.

Focusing on the fields of home care, tech and hospitality, each episode of “Working” takes us inside a particular level of employment within three companies, as we meet a diverse group of hardworking and dedicated and, yes, sometimes frustrated members of the workforce as they pursue the 21st-century version of the Great American Dream. For some, that means simply being able to pay the bills and take care of their family. For others, it might include finally being able to buy a new house. For a relatively few, it means the proverbial “having it all.”

In Episode 1, “Service Jobs,” we meet Elba, who has worked for more than 20 years as a housekeeper at the iconic Pierre Hotel on the Upper East Side; Randi, an aide starting a new job with Home Care Mississippi, and Carmen, a delivery driver in Pittsburgh who dreams of becoming a makeup artist.

“Sometimes if you say good morning [to the guests], they don’t respond,” says the upbeat and resilient Elba. “They dress better than me, but they are no better than me.”

Meanwhile, in Mississippi, Randi learns her duties will include cooking, cleaning the house, running errands, bathing and changing diapers for the senior clients — and the pay is $9 an hour. “I used to work in a chicken plant,” she tells us. “[Deboning] chicken thighs. It was horrifying. But you made $16 an hour.”

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We’re also introduced to Luke, a data manager at Aurora Innovation in Pittsburgh, which develops self-driving technology. In later episodes, we’ll meet a senior robotics engineer at the Pittsburgh company and then the CEO and co-founder, a hotshot who came over from Google. To say they experience the workplace from different angles is an understatement. At times “Working” plays like an extended episode of “Undercover Boss,” only no one is undercover.

When Luke sits around a break room table with his peers, they all talk of how great it felt to make that climb from jobs that paid hourly wages to something more stable. Says one co-worker: “If you are given an opportunity to do something more of what you want to do, that pays you a fair wage, your mind unlocks. I remem- ber thinking, ‘OK, I can only get $25 worth of gas, or I can’t get groceries for the rest of the week.’ Now I can just get gas. Money doesn’t bring happiness, but it certainly provides the means to find it.”

In addition to the always interesting profiles, the series provides some brief but helpful looks back at the history of the workplace in America, and some nifty pop-culture touches, as when Obama notes so many popular TV shows in the 1970s featured relatable families “who weren’t poor, but weren’t rich either,” e.g., “Sanford & Son,” “All in the Family,” “Good Times,” whereas 1980s TV was often about people with obscene wealth: “Lifestyles of the Rich & Famous” and “Dallas.”

The series wisely limits Obama’s on-camera presence to some brief interviews with various subjects; any more than that, and it would have become a documentary about Barack Obama chatting up workers and executives in their homes and offices. Not that that wouldn’t make for good TV; it’s just that “Working: What We Do All Day,” like Terkel’s book, isn’t about the storyteller, it’s about the workers. From the Pierre Hotel housekeeper spending her days in an endless cycle of making up rooms, 30-40 minutes per room, to the CEO of the multinational conglomerate for which the Pierre is just one relatively small holding, they all have stories worth telling. 

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