Signal Intro Guide 2020

It’s your Mutual An introduction to Signal

SIGNAL BY THE NUMBERS

156,522 $779.2m 64 $3.4bn

Total claims handled since inception (excluding SafeShore)

Payroll growth over the past 5 years

New Members added over the past 5 years

Total claims paid since inception (excluding SafeShore)

Average Member years in the Mutual

0-5 YRS 64 6-10 YRS 180 11-20 YRS 126 20+ YRS 78

Please visit signalmutual.com for contact information and to learn about more ways to engage with Signal.

THE SIGNAL MISSION To secure the benefits payable under the Longshore and Harbor Workers’ Compensation Act on a non-profit and cost-effective basis for selected employers over the long term.

01 It’s your Mutual – an introduction to Signal

A warm welcome At the core of most successful businesses, you will often find a team of strong leaders who surround themselves with diverse thinkers with a passion for innovation, thought leadership and collaboration.

Your Signal Team is comprised of highly talented industry professionals who are here to support the success of your business. We are motivated by delivering the best for our clients, not profits to shareholders. We thrive on providing individually tailored services, based on each Member’s specific needs. Our transparent approach allows us to solidify working relationships to drive a common goal of reduced claims.

I have always viewed this as an exclusive club, built upon collaboration and trust and led not by the company, but by the Members. Our dedication to this mindset is highlighted by our governance structure, with the majority of our Board being comprised of Members.

As we recently celebrated our 35th anniversary, I am invigorated by what the future holds for Signal and its Members. I am proud to be a part of this journey and look forward to partnering with you in the years to come.

Richard Wood Chief Executive Officer, Signal Administration, Inc.

02 It’s your Mutual – an introduction to Signal

The benefits of Membership Our operating model at Signal is structured in a way to ensure that our teams are working with a collaborative, cross functional approach to provide the best possible service to our Members.

Signal operating model

INDUSTRY LEADING MEMBERSHIP High Member retention

Secure Association financial position

Lowest average coverage rates

OPERATING PRINCIPLES • Unlimited service commitment • Experienced, expert staff • Investment in leading technology • Client industry partnership • Culture of community

Claims management to lower loss severity

For more about Signal visit signalmutual.com

Membership selectivity

Safety services to reduce loss frequency

LOSS PREVENTION AND CLAIMS

Transparent underwriting practices

Non-profit pricing

UNDERWRITING

FINANCIAL ADVANTAGES

For more than 30 years, Signal Mutual’s success has been driven by our unique business model for selecting, underwriting, and serving our Members, while supporting the broader community of maritime employers.

Strategy update

EXPANDING OUR PRODUCTS AND SERVICES In addition to our leading Longshore coverage, Signal Mutual’s State Act Offering continues to expand.

SafeShore has also shown to be a proven success model for clients of a small payroll base.

TRANSFORMING OUR OPERATING MODEL Signal Mutual’s in-house adjusting company, Sage Adjusting LLC, continues to evolve and drive increased value for the Membership. Only a year into its inception, Sage has already shown an ability to improve claims closure rate and net savings from bill reviews.

INVESTING IN OUR ORGANIZATION To keep up with the pace of change, Signal Administration continues to recruit top talent and enhance employee training. We are also evolving how we leverage technology to streamline communications with our Member and Broker partners.

SUPPORTING MARITIME EMPLOYERS Signal Mutual’s Safety team is collaborating with Member leadership teams to continue to drive home the fundamental importance of workplace safety. Our monthly Safety Roundtables have been well represented by leadership from Signal and Members and serve as a forum for education and transparent discussions about best in class safety environments.

How we operate

The path forward

We pride ourselves on breaking down the normal silos that lead to barriers in productivity and focus on a clear, concise integration with our Membership.

Continuing to innovate and adapt is fundamental to the longevity and relevancy of Signal. As the leader in the Longshore Workers’ Compensation industry, we see it as our responsibility to be the visionaries in this niche market. Our strategic plan outlines the four key pillars to our continued success, with the common theme of a spirit of innovation. We are always looking for ways to enhance our clients’ experience, whether it be through new coverage options, providing in-house adjusting or investing in people and technology to broaden our knowledge base.

At our core, we are here to support maritime employers with the most valuable assets and resources available.

As a result of our Non-Profit structure, we are able to offer an attractive and transparent pricing model, which has proved to be highly valued by our Membership, as is reflected in our continual high Member retention rate.

Safety dedication

Our overwhelming commitment to Safety is yielding real, tangible results, as we continue to see a reduction in loss time incidents. These attributes are all integral to the foundation of this organization, as is outlined in our Operating Principles. We are committed to providing you with the best in class service you have come to expect from Signal and strongly believe that our business model will help us deliver just that.

04 It’s your Mutual – an introduction to Signal

Making it happen for you Signal provides its Members with highly skilled professionals who effectively collaborate cross functionally to provide the best possible results for our clients.

These resources are located across the country and possess a breadth of industry knowledge and experience, resulting in a seamless and solutions oriented experience for our Members.

Claims

Our Claims Management team are here to support you from our Wilton, CT and Long Beach, CA offices, with the backing of our comprehensive adjusting network provided by our in-house adjusting firm, Sage Adjusting LLC. Signal Claims Managers provide swift and cohesive claims resolution, utilizing our online tool eManager to deliver the Members real time updates on their claims.

Safety

The Signal Safety team’s key objective is to collaborate with our Members to embed a safety mindset in every workplace. Located across the country, this team is always visible on site at our Members’ locations, providing in-person training, resources and support.

Member Services

For more about Signal visit signalmutual.com

Our Member Services team is comprised of Underwriting (based in Connecticut and Texas), Actuarial (based in Connecticut) and Member Service Representatives (based in Texas).

Supported by our experienced Actuarial team, our Underwriters and Member Service Representatives serve as the frontline of communications and support for our Members.

Financial management

Member contributions are conservatively managed with preservation of capital the primary goal, following DOL mandates. Association liabilities are further backed by the Mutual’s collateral requirement, which protects against any Member not meeting financial obligations, and a robust reinsurance program with industry-leading limits.

Coverages we offer United State Longshore & Harbor Workers’ Compensation Act (LHWCA)

Coverage for federal workers’ compensation, as required by the Longshore Act and its extensions, is provided by the Association to its Members on an unlimited statutory basis. Signal is also approved to provide coverage for each of the extensions under the Longshore Act: • Defense Base Act (DBA) • Outer Continental Shelf & Lands Act (OCSLA) • The Nonappropriated Fund Instrumentalities Act (NAFIA) >>

Signal State Act “Companion Program”

Due to regulatory and licensing requirements, Signal Mutual is unable to provide State Workers’ Compensation coverage to its Membership.

As a result, since 1992, the Association has arranged for a companion State Act program managed as a fixed cost facility and available to only Signal Mutual Members and SafeShore covered employers. With effect from October 1, 2019 State Act policies under the Companion Program are offered through Nationwide Insurance Company (National Casualty Insurance Company, AM Best A+XV).

Incidental Maritime Employers Liability (MEL)

The Mutual facilitates placement for Incidental Maritime Employers’ Liability (“MEL”) coverage with a standard limit of $1m, for any one accident or occurrence, for all eligible Members. This Incidental MEL coverage is intended to cover the remote instance when a claim is brought by a USL&H employee, validly reported to Signal Mutual, alleging seaman status under the Jones Act or similar Maritime Acts.

SafeShore

The SafeShore program was created to meet the market demand for cost-effective, responsive Longshore workers’ compensation cover for the smaller waterfront employer.

Until SafeShore launched, those not meeting Signal’s minimum contribution requirement had few options, none of which offered the level of quality service in each area of coverage management offered by Signal.

Backed by Signal Mutual Indemnity Association, Ltd. to support waterfront employers whose exposures are not eligible for full entry into the Association, SafeShore provides full statutory Longshore Act coverage at fixed, non-filed rates.

06 It’s your Mutual – an introduction to Signal

Our transparent pricing calculation Advance Call, or initial premium, is the monthly charge for coverage.

Signal Members pay AC monthly in arrears based on actual business activity as measured by gross (unlimited) Longshore payroll.

In this way cost is indexed to operational revenue – in slower months the AC charge is lower.

The AC rates are based on individual Member claims experience. Mutual rates are based on loss cost rating methodology not exposure rating methodology.

Gross cost to Members

1

ADVANCE CALL (AC)

+ For more about Signal visit signalmutual.com

+

3

2

DEFERRED “SUPPLEMENTARY” CALL

DEPARTMENT OF LABOR CALL (DOL)

= TOTAL COST PER $100 OF PAYROLL

Historical gross rate over last 5 years Membership Year

Payroll

Advance Call

DOL Call

Supplementary Call

Gross Rate

2015/16

$3.89bn Audited

5.15%

2.50%

10.00% Invoiced

5.80%

2016/17

$3.99bn Audited

4.96%

2.50%

10.00% Invoiced

5.58%

2017/18

$4.28bn Audited

4.87%

2.50%

12.72% Open*

5.61%

2018/19

$4.61bn Audited

4.78%

2.50%

10.33% Open

5.40%

2019/20

$4.43bn Projected

4.77% Projected

3.00%

11.69% Open

5.46%

Figures as of March 31, 2020 and subject to change for Open Years * 2017/18 Membership Year Supplementary Call reflects explicit support of 3 percentage points

DOL charge

Other benefits of Membership

Under the Longshore Act all payers of benefits (carriers and self-insureds) have a liability to the federal government (DOL) for the funding of the Special Fund (SF). The SF, which was part of the original 1927 Longshore Act legislation, is a mechanism designed to spread certain claim-related costs across all benefit payers.

Other benefits to the Membership include:

Payers receive a charge-back from the DOL in the form of semi-annual assessments. The assessment to each is tied to claim payments made by the Department of Labor on claims accepted into the Fund. In the Signal system DOL Call is explicitly related to the Association’s use of the fund. This cost can vary year-to-year and is transparently explained.

Deferred “Supplementary” Call

Supplementary or Deferred Call is the last pillar in the Signal Mutual coverage at cost system.

SC is a budgeted, deferred premium payment mechanism that balances Call with claims cost for each Membership Year individually. It can be described as a “topping off” of each year’s claim fund, and it is how claims for each year are funded to the extent required by that year’s claims only.

• Improved cash flow • Tax efficient return of excess Call • Elimination of influence from prior years’ claims on current year rates • Insulation from insurance market cycles

08 It’s your Mutual – an introduction to Signal

Sage: driving better outcomes In 2017, Signal Mutual Indemnity Association’s Member Directors and Managers embarked on the creation of Sage Adjusting, LLC (Sage), which was officially launched on December 1, 2018.

Representing the consolidation of the four major TPAs (Lamorte Burns, AS&G, Acclaim, and CTTPA) previously handling the Association’s claims into one company, the mission of Sage is to improve claims handling consistency and claim outcomes, operational efficiencies, and cost stability for the Association. Sage has been implementing the best practices from each of the prior third-party administrators handling Signal claims to achieve these improved results.

Our team

For more about Signal visit signalmutual.com

Sage Adjusting consists of approximately 85 claims professionals located in 17 office locations across the continental United States and Hawaii. Many of Sage’s adjusters have more than 20 years of experience in handling complex, federal workers’ compensation claims under the Longshore and Harbor Workers’ Act. Due to the difficulty of handling Longshore claims as opposed to state workers’ compensation claims, Sage aims to keep its adjusters’ caseloads lower than industry average with an average caseload of approximately 75 per adjuster. We work directly with the Signal claims managers and Members to deliver superior claims handling and results, as well as periodic claims reviews to strategize on ways to assist Members in their overall claims programs.

Specialized approach

Along these lines of delivering greater consistency and efficiency with claims, Sage created the several specialized, triage units to assist adjusters, streamline processes and improve outcomes.

Concentrated skill sets

Sage has placed a significant emphasis on the professional development and providing valuable training opportunities for both its adjusters and claims service assistants.

The company’s management developed a new adjuster formal training session and also introduced several webinars for all of the employees throughout the year to enhance their knowledge and skills in operating the claims management system, other technology platforms, and best claims handling practices.

Senior leadership participated in a retreat with focus on goal setting/achievement, understanding various management styles and their strengths and effective communication skills.

Sage employees by geographical location

Pacific Northwest Northeast

Mid Atlantic West Coast

Southeast Gulf Coast

Localized design Sage’s team is strategically located across the United States to provide a regional, community-based approach to our Members, which has been extremely effective and well received. The presence of local adjusters and support helps to ensure that the needs of both the Member and the claimant are tailored appropriately. We oftentimes can provide crucial connections with local doctors and specialists, delivering personalized results with a quick turnaround time. Our Sage teams are also aligned near some of our Signal offices and Safety teams, to help foster cross functional collaboration across the teams.

Unit

Hearing loss claims/Long-Term claims

Special investigations

Medical cost containment

Nurse triage

Goal

Create efficiencies and consistency in handling these specific claims with a dedicated team of specialists

Internally perform social media checks, criminal records and litigation history searches and fraud investigations

Pursue cost savings on prescriptions, medical services and DME for adjusters

Focusing on traumatic lost time claims to better manage medical outcomes

10 It’s your Mutual – an introduction to Signal

Partnering with you At Signal, we strive to foster engagement and camaraderie amongst all our Members. Our annual events and communications provide an inviting atmosphere to connect with us and fellow Members.

Meetings and events

Supporting you

Diversity of thought within our Membership sets us apart from the rest; it is the keystone to our continued success. We celebrate our successes and the strength of the Association through our annual meetings and other events. These forums provide an excellent opportunity for Members to receive an update on the Mutual from Signal Leadership, participate in Open Town Hall discussions, and engage with other Members of the Mutual. We look forward to seeing you at these events!

We are committed to providing you with transparent communications that keep your teams informed about the Mutual while delivering a valuable and collaborative experience for all our Members.

General Meeting

Typically held in late January/early February.

Members and Brokers are invited to join for an update on the recently completed Member Year, a glimpse at the year to come and to celebrate success with their colleagues in the Mutual.

Annual General Meeting

Typically held in early August. Members and Brokers are invited to attend for an update on the current Member Year and engage with Signal Leadership, Board of Directors, and fellow Members.

Executive Safety Leadership Forum

For more about Signal visit signalmutual.com

Held at both our General Meeting and Annual General Meeting, the Executive Safety Leadership Forum is hosted by our Signal Safety team and provides Members with the opportunity to receive valuable training and resources to promote and embed a workplace safety mindset.

We encourage you to engage with us through our various communication platforms to experience the full benefit of your Membership – we want to hear from you!

Monthly newsletter – recognizing achievements within the Association and providing Members with industry and Mutual updates.

Social media – We invite you to follow us on both LinkedIn and Twitter for daily news from around our Membership.

Our website – Visit signalmutal.com for a holistic overview of the Association as well as access to our Annual Reports, Rules and Bye Laws, Monthly Newsletters and more. eManager

Continuing our goal of tailored, specialized services, the Signal eManager tool provides our Members and Brokers with access to their claims information in an easy to use self service portal.

Users can quickly run reports related to their claims through this tool at their leisure, gaining the most recent information available in a timely and efficient way. Registered clients are able to access eManager via the Signal website 24/7.

12 It’s your Mutual – an introduction to Signal

Join us We are happy to welcome new Members into our Association and look forward to partnering with you in the future. Outlined below are the requirements to apply for Membership for your review.

Rating and cost

The Association’s general overheads are proportionately shared among the Membership.

However, for underwriting purposes, each individual Member is rated on its own individual loss experience.

DOL contribution

Payment of Advance Call and the DOL Special Fund Assessment contribution must be paid by electronic wire transfer to the Association’s bank account.

Security

Each Member is required to secure their financial obligations and liabilities to the Association.

Such collateral may be provided in the form of a letter of credit or bond from an approved source and in an approved form, or by participation in the Signal Security Accumulation Trust.

For more about Signal visit signalmutual.com

Information required checklist

1

Payroll and loss history (minimum 5 years)

2

Financial statements for past 3 years

3

Current safety program overview

4

Insurance broker contact details

It’s your Mutual – an introduction to Signal

Membership Year review Member Year 2018/19 was a record breaking year for Signal, including excellent renewal performance, broad based growth in Member payroll and steady new Member generation.

We achieved record high payroll and Advance Call, welcomed nine new Members and incurred the lowest ever loss rate in company history.

9 new Members, representing $64m in payroll

98.3% 17 176 Member retention ratio

consecutive years of Average Advance Call Rate decreases

in person Member renewal meetings

5.4% increase + in Advance Call ($218.0m)

- 4% decrease in loss rate (2.05% loss rate at 12 months)

5%

increase in projected payroll

+7.3% increase in payroll ($4.590bn)

4.69%

Average Advance Call Rate

It’s your Mutual – an introduction to Signal

Reinsurance structure The mission of the Mutual’s reinsurance structure has remained constant for years – to maintain competitive terms, using sustainable long-term facilities, rooted in solid partnerships with reinsurers.

Signal’s reinsurance program includes the following features: • Limit of $250m per occurrence • Full Terrorism coverage within $250m vertical structure, including nuclear, biological, chemical, and radiological • $5m per occurrence retention • No maximum anyone life limitations (MAOL) • Long-term partnership with lead program underwriters

$4bn

6% 5.00

5.09 4.94

4.49

5.49

5%

4.61

3.93

4%

4.29

$3bn 3.65 3,818,513,000

4,112,591,242

3,928,529,897

4,048,332,931

4,334,093,065

4,663,189,970

4,553,811,277

2014/15

2015/16

2016/17

2017/18

2018/19

2019/20*

$0bn

3,341,155,000

$1bn

3%

2013/14

$2bn

3,000,799,000

The amount of protection required, or limit purchased, depends largely on the results of the Managers’ capital model as part of the Voluntary Own Risk and Solvency Assessment (VORSA). Expressed as a percentage of payrolls, the Managers have deemed a reasonable range for a cover ratio of between 4.5% and 5.5% of Members’ payrolls.

$5bn

2012/13

Through time, the Managers have closely monitored the program limits to ensure adequate coverage, based on the size of the Association.

Payroll ratio to reinsurance limit

2011/12

The primary function of Signal’s reinsurance program is to safeguard the Association’s capital base from severe loss events that can occur from either operational accidents or catastrophic events.

2% 1% 0

Payroll ($) Ratio of reinsurance limit to payroll (%) * Projected

Member Year 2019/20 reinsurance limits $250m $200m $150m $100m $50m 0

Operational risks Signal $5m retention Reinsurance

Terrorism incl. NBC

It’s your Mutual – an introduction to Signal

Supplementary Call history The Supplementary Call is a budgeted, deferred premium payment mechanism that balances the Call with corresponding claims for individual Membership Year.

Starting in Member Year 5, the Supplementary Call related to Member Year 1 is collected. Prior to Year 5, only the Monthly DOL and Advance Call are paid.

This claims-based approach ensures transparency in the Supplementary Call and allows the Mutual to operate as close to break even as possible.

Supplementary Call Initial estimate

Paid at closing

DOL

Membership Year status

Estimated closure date

1997/98

14.57%

7.00%

2.50%

Closed

–

1998/99

0%

0%

0%

Closed

–

1999/00

0%

0%

0%

Closed

–

2000/01

0%

0%

0%

Closed

–

2001/02*

25.00%

30.00%

0%

Closed

–

Membership Year

2002/03

11.84%

11.62%

0.42%

Closed

–

2003/04

12.10%

12.43%

0%

Closed

–

2004/05

12.70%

9.50%

0%

Closed

–

2005/06

10.90%

6.00%

0%

Closed

–

2006/07

11.13%

2.34%

0%

Closed

–

2007/08

10.56%

6.79%

0%

Closed

–

2008/09

11.61%

7.50%

0%

Closed

–

2009/10

12.45%

7.50%

0%

Closed

–

2010/11

12.54%

7.50%

0%

Closed

–

2011/12

11.10%

7.50%

0%

Closed

–

2012/13

12.92%

7.50%

0%

Closed

–

2013/14

11.40%

7.50%

0%

Closed

–

2014/15

10.16%

8.50%

0%

Closed

–

2015/16

10.53%

10.00%

0%

Closed

–

2016/17

11.52%

N/A

0%

Open

9/30/20

2017/18

10.29%

N/A

0%

Open

9/30/21

2018/19

10.90%

N/A

0%

Open

9/30/22

2019/20

10.42%

N/A

0%

Open

9/30/23

* Due to hardening of reinsurance markets after September 11, 2001

It’s your Mutual – an introduction to Signal

SafeShore Backed by the unmatched Longshore experience of Signal Mutual Indemnity Association, SafeShore was created to supply the same cost-effective Longshore workers’ compensation cover the industry has come to expect from Signal to the smaller waterfront employers.

Unlike other insurance providers who have a Longshore division, at SafeShore, Longshore is our business and what we are fully dedicated to.

Coverages offered

In addition to Longshore Coverage, SafeShore also provides additional coverage options:

Engaging with SafeShore

• Call us on (877) 215-1125 • Email us at underwriting@signalsafeshore.com • View our resources at www.safeshore.online

• Outer Continental Shelf Lands Act • Defense Base Act • State Act Workers’ Compensation • Maritime Employers Liability Coverage

+19%

increase in premium in Membership Year 2018/19 (total premium $6.2m)

OL Assessment D 4.25%

2018/19 Member Year payrolls covered: $68m

+28%

increase in payroll in Membership Year 2018/19 (total payroll $70m)

018/19 Member Year 2 employers covered: 229

It’s your Mutual – an introduction to Signal

Security and collateral Security is held from each Member in order to protect the Association’s Members from potential credit risk posed to one another, in the event a Member is unable to meet current and/or future financial obligations to the Association.

Compilation

Review

Audit

Intended for use by outside parties who do not require a high-level assurance on the accuracy of financial statements

Intended to provide outside parties with a basic level of assurance on the accuracy of financial statements

CPA issues compilation report

CPA issues review report

Least expensive on scale

Cost ranging $5k to $18k annually, depending on the business complexity

Audit Assurance

Review Compilation

This collateral held serves as an important risk management tool for the Managers to ensure Mutuality is maintained in the most fair manner.

Levels of collateral held from each Member vary slightly, but always follow the same guiding rules: • Standard security requirement = 35% of Annualized Advance Call

– Monthly self-reporting of payroll and call (in arrears) – Future outstanding Supplementary Calls – Security does not stack year over year; only adjustment up/down to reflect changes in projected AC year to year • Additional security requirement = up to 15%

– When one of two financial tests are not met – Maximum total security of 50%

Intended to provide outside parties the highest assurance of financial statement accuracy CPA issues formal report expressing opinion on statement Annual cost $15,000 and up

• Financial statement tests

– Current ratio; current assets must be greater than current liabilities – Equity to Advance Call ratio; Stockholder equity must be at least 2x projected Advance Call • Reduced security requirements for deposit or advance payment plans • Collateral options

– SSAT Signal Security Accumulation Trust – Letter of Credit – Bond Reviewed or Audited financial statements

All Members of Signal Mutual are required to supply the Managers with Reviewed or Audited financial statements after the close of each respective fiscal year. In order to obtain adequate assurance the statements are prepared in accordance with proper financial reporting framework. Compiled financial statements are not accepted by the Managers.

It’s your Mutual – an introduction to Signal

Meet the team Our Signal team is located in our three designated US offices in Wilton CT, Dallas TX, and Long Beach CA. Additionally, we have our Safety team strategically located across the country to help provide localized service to our Members.

Signal team locations

Seattle

Wheaton Wilton Mt Laurel

Baltimore Oakland

Norfolk Nashville

Long Beach and Irvine San Diego

Honolulu

Dallas

Houston

Mobile New Orleans

Charleston

Jacksonville Hamilton Miami

It’s your Mutual – an introduction to Signal

Senior executives Richard Wood Chief Executive Officer Wilton CT Office – (203) 761.6070 Mobile – (713) 269.7053 richard.wood@signal-ct.com

Mark Gosden Chief Financial Officer Wilton CT Office – (203) 761.6075 Mobile – (203) 243.4155 mark.gosden@signal-ct.com

Anthony Filiato Vice President & General Counsel Wilton CT Office – (203) 761.6057 Mobile – (203) 243.3855 anthony.filiato@signal-ct.com

Christopher Schaffer Executive Vice President – Claims Wilton CT Office – (203) 761.6080 Mobile – (843) 425.9880 christopher.schaffer@signal-ct.com

Justin Gardner Executive Vice President & Chief Underwriting Officer Wilton CT Office – (203) 761.6041 Mobile – (203) 893.9025 justin.gardner@signal-ct.com

Member Services Tim Johnston Vice President – Underwriting and Member Services Dallas TX Office – (972) 865.8045 Mobile – (469) 951.2818 tim.johnston@signal-ct.com

Scott Eppelman Vice President – Underwriting and Member Services Dallas TX Office – (972) 865.8044 Mobile – (469) 951.9077 scott.eppelman@signal-ct.com

Phillip Schellhorn Vice President – Underwriting and Member Services Wilton CT Office – (203) 761.6066 Mobile – (203) 308.9511 phillip.schellhorn@signal-ct.com

George Field Manager – Payroll Audit Administration Dallas TX Office – (972) 865.8046 Mobile – (469) 951.2671 george.field@signal-ct.com

Rick Hayes Vice President – Business Operations and Performance Wilton CT Office – (203) 761.6946 Mobile – (203) 240.2500 rick.hayes@signal-ct.com

Jennifer Charlonne Senior Vice President – Actuarial and Risk Management Wilton CT Office – (203) 210.1609 Mobile – (508) 320.1493 jennifer.charlonne@signal-ct.com

Michelle Cleary Marketing and Communications Manager Wilton CT Office – (203) 761.6060 Mobile – (203) 731.4728 michelle.cleary@signal-ct.com

It’s your Mutual – an introduction to Signal

Claims Erik Lassow Vice President – Claims Wilton CT Office – (203) 761.6044 Mobile – (562) 290.7354 erik.lassow@signal-ct.com

Stacey Wyckoff Assistant Vice President – Claims Long Beach CA Office – (562) 437.8100 Mobile – (949) 533.0997 stacey.wyckoff@signal-ct.com

Kraig Breaux Assistant Vice President – Claims Tampa FL Office – (203) 210.1680 Mobile – (813) 833.8410 kraig.breaux@signal-ct.com

Safety Richard Lubert Senior Vice President – Safety and Member Services Wilton CT Office – (203) 210.0351 Mobile – (908) 720.2398 richard.lubert@signal-ct.com

Sam Lai Assistant Vice President – Safety Long Beach CA Office – (562) 437.8100 Mobile – (562) 253.3587 sam.lai@signal-ct.com

James Sammons Assistant Vice President – Safety Norfolk VA Office – (757) 277.6810 Mobile – (757) 277.6810 james.sammons@signal-ct.com

Ron Allen Senior Safety Manager New Orleans LA Office – (985) 869.3411 Mobile – (985) 869.3411 ron.allen@signal-ct.com

Douglas Hirsch Senior Safety Manager Seattle WA Office – (206) 914.0371 Mobile – (206) 914.0371 doug.hirsch@signal-ct.com

John Belcher Senior Safety Manager Houston TX Office – (281) 932.0817 Mobile – (281) 932.0817 john.belcher@signal-ct.com

Courtney Russell Senior Safety Manager Wilton CT Office – (610) 457.0694 Mobile – (610) 457.0694 courtney.russell@signal-ct.com

Sonia Vaquerizo Senior Safety Manager Miami FL Office – (305) 890.7530 Mobile – (305) 890.7530 sonia.vaquerizo@signal-ct.com

Terry Swinson Safety Programs Coordinator Dallas TX Office – (972) 865.8053 terry.swinson@signal-ct.com

Justin Faucette Safety Manager Charleston SC Office – (203) 243.2755 Mobile – (757) 472.6392 justin.faucette@signal-ct.com

It’s your Mutual – an introduction to Signal

Board of Directors Tom Godfrey President & Chief Executive Officer

Justin Gardner Executive Vice President – Underwriting

Colonna’s Shipyard

Signal Administration, Inc.

• Chairman of the Board

Joel Wine Chief Financial Officer, Senior Vice President & Treasurer

Mark Gosden Vice President & Chief Financial Officer Signal Administration, Inc.

Matson, Inc. • Vice Chairman of the Board

Tom Flanagan President

Doug Jones Chief Executive Officer

James J. Flanagan Shipping Corporation

Charles Taylor Investment Managers

Amy Husted Vice President & General Counsel

Christopher Schaffer Executive Vice President – Claims

Kirby Corporation

Signal Administration, Inc.

Rodney Oliver Chief Financial Officer & Treasurer

Richard Wood President & Chief Executive Officer

Port of Virginia

Signal Administration, Inc. • Vice President of the Association

Bill Pennella Vice Chairman & Executive Vice President

Andy McComb Bermuda Resident Director

Crowley Maritime Corporation

Charles Taylor Consulting (Hamilton) • Vice President of the Association

Jorge Rovirosa President

Roxeen White General Manager

Florida Stevedoring, Inc.

Charles Taylor Consulting (Hamilton)

Graham Scott Chief Executive Officer

Jon Atkins President

Total Terminals, LLC

Global Container Terminals USA

Ed Snyder President & Chief Executive Officer

Parker Harrison Senior Vice President and General Counsel

Northeast Ship Repair

Crowley Maritime Corporation

Anthony Filiato Vice President & General Counsel Signal Administration, Inc. • Assistant Secretary

MANAGERS Bermuda Charles Taylor Consulting (Hamilton) Swan Building 26 Victoria Street, 2nd Floor Hamilton, HM 12, Bermuda Mailing Address P.O. Box HM 1743 Hamilton, HM GX, Bermuda Telephone (441) 292.3103 Roxeen White General Manager roxeen.white@charlestaylor.com

MANAGERS’ AGENTS Underwriting, Actuarial & Analytics, Member Services & SafeShore Justin Gardner Executive Vice President & Chief Underwriting Officer justin.gardner@signal-ct.com Tim Johnston Vice President – Underwriting & Business Development tim.johnston@signal-ct.com Scott Eppelman Vice President – Underwriting & Business Development scott.eppelman@signal-ct.com Phillip Schellhorn Vice President – Underwriting & Business Development phillip.schellhorn@signal-ct.com Chad Rhodes Vice President – SafeShore chad.rhodes@signal-ct.com George Field Audit Manager george.field@signal-ct.com

Safety Richard Lubert Senior Vice President – Safety & Member Services richard.lubert@signal-ct.com Terry Swinson Safety Resources Project Coordinator terry.swinson@signal-ct.com

Management & Operations Richard Wood Chief Executive Officer richard.wood@signal-ct.com Mark Gosden Chief Financial Officer mark.gosden@signal-ct.com Anthony Filiato Vice President & General Counsel anthony.filiato@signal-ct.com Rick Hayes Vice President of Business Operations & Performance rick.hayes@signal-ct.com

Communications & Events Michelle Cleary Marketing & Communications Manager michelle.cleary@signal-ct.com Angela Pineda Meetings & Events Coordinator angela.pineda@signal-ct.com

OFFICES Signal Administration, Inc. 64 Danbury Road, Suite 200 Wilton, Connecticut 06897 Telephone (203) 761.6060 Signal Administration, Inc. Liberty Plaza II, Suite 600 5057 Keller Springs Road Addison, Texas 75001 Telephone (972) 865.8050

Jennifer Charlonne Senior Vice President – Actuarial & Analytics jennifer.charlonne@signal-ct.com

Signal Administration, Inc. 3806 Worsham Avenue Long Beach, California 90808 Telephone (562) 273.4835

Claims

CHARLES TAYLOR LIMITED

Christopher Schaffer Executive Vice President – Claims christopher.schaffer@signal-ct.com Erik Lassow Vice President – Claims erik.lassow@signal-ct.com Stacey Wyckoff Assistant Vice President – Claims stacey.wyckoff@signal-ct.com Kraig Breaux Assistant Vice President – Claims kraig.breaux@signal-ct.com

Charles Taylor Limited The Minster Building, 21 Mincing Lane London, EC3R 7AG, UK Telephone 011.44.20.3320.8888 Ed Creasy Executive Chairman edward.creasy@charlestaylor.com Robert Brown Group Chief Executive Officer robert.brown@charlestaylor.com John White-Thomson Head of Internal Audit john.white-thomson@charlestaylor.com Doug Jones CEO, Charles Taylor Investment Management Company Limited doug.jones@charlestaylor.com

signalmutual.com

Stuart Capewell Reinsurance & Management Services Director stuart.capewell@charlestaylor.com