Cardiff City Centre ACCESSIBILITY GUIDE visitcardiff.com
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VISIT CARDIFF For anyone planning to visit an unfamiliar city it can be daunting, but when you are visiting with a disability there are even more factors to consider. This Visit Cardiff guide has been produced in partnership with the Accessibility Team in Cardiff Council to highlight the amenities in the city centre so that visitors can enjoy exploring. Index Travelling to Cardiff
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Car Parking 5 & 6 Getting around the city
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Shopmobility 12 Accessible Toilets & Changing Places
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See and Do
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For more information, you can contact the Accessibility Team by email: accessibility@cardiff.gov.uk
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TRAVELLING TO CARDIFF
Cardiff is easier to get to than you might think. We have our own airport, regular high-speed rail links from London, the M4 motorway passes around the north of the city, and you could even arrive by sea. With so many ways to travel here, there’s really no excuse for not paying us a visit! We’d love to see you, what are you waiting for? By Road • Cardiff is easily accessible via the M4 motorway • From the Midlands, the North of England and Scotland, drive via the M6, M5 and M50/M4 • From the South and South West of England the approach is by the M5 and M4 • Access from West Wales is by the M4 By Bus The National Express station is accessed via a flat, pedestrian & cycle path from the City Centre. National Express will make adjustments to improve
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accessibility on their service, get in touch with their assisted travel team for assistance. Visit www.nationalexpress.com/en/help/accessibility for further information. By train The main station is Cardiff Central, and Transport for Wales provide a variety of services to help with travel plans... • Assisted travel • Room for mobility scooters/wheelchairs on trains • Accessible on-board facilities and toilets* • BSL Interpretation App • Discounted tickets For more information about Transport for Wales services visit https://tfwrail.wales/before-your-journey/accessible-travel *Please be aware that certain types of trains do not feature fully accessible facilities, including toilets, on some routes. Cardiff Airport Cardiff Airport is just a 25-minute drive from the city centre and they provide a range of services to assist passengers on their journey including special assistance parking, the Sunflower Lanyard Scheme, and familiarisation tours. Find out more at https://www.cardiff-airport.com/special-assistance/
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Car Parks Cardiff provides a range of accessible parking spaces across the city for both day and overnight parking. Capacity
Accessible spaces
2,000
140
John Lewis
500
21
Capitol Shopping Centre
420
24
Great Western Lane (Wood Street)
520
4
Adam Street
427
20
Central Station Pay and Display
426
20
Quay Street (Westgate Street)
336
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Greyfriars Road
244
4
Dumfries Place
954
14
Pellet Street
297
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Car Park St David’s Dewi Sant
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‘Park and Ride’ for day visits There are three Park and Ride sites in Cardiff… Cardiff East Pentwyn (Sat nav Ref: CF23 8HH) Operates: 7 days a week (except Bank Holidays) City Centre Bus Stop: Dumfries Place Cardiff West - Cardiff City Stadium (Sat Nav Ref: CF11 8EG) Operates: Monday to Friday City Centre Bus Stops: Central Square, Wood Street Cardiff South - County Hall (Sat nav ref: CF10 4UW) Operates: Saturday only: 9am - 6pm City Centre Bus Stop: Canal Street • All services provide low floor buses and assistance for disabled passengers. Each location is monitored by CCTV. • You can pay by cash (the exact fare is not required) or you can pay using the Cardiff Bus mobile phone ticketing https://www.cardiffbus.com/mobile-tickets#_subnav02 • Special Park and Ride services are also organised by the Council for large events held at the Principality Stadium. For times and prices visit https://www.cardiff.gov.uk/ENG/ resident/Parking-roads-and-travel/parking/park-and-ride/ Pages/default.aspx
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GETTING AROUND THE CITY… Travelling by Bus The baycar bus (number 6) operates every day. It travels in a loop, from the city centre to Cardiff Bay - and back to the city centre. It is a great way to get around the city to visit key attractions with bus stops at… • Museum Avenue for The National Museum Cardiff • Westgate Street for the Principality Stadium • Wyndam Arcade or Custom House St for St David’s Dewi Sant • Bute Street for Wales Millennium Centre/Cardiff Bay Passengers can benefit from… • Low floor buses • An induction hearing loop • Wheelchair access • Next stop information The service runs every 10 minutes on weekdays, and every 15 minutes in the evenings and on weekends. Tickets: Cardiff Bus accepts cards, payment via their app, and cash onboard (please note that the exact change is required as no change is given).
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Free travel with bus passes All disabled people receive free bus travel on local bus services throughout Wales if they have a valid pass. More information about this scheme can be found at https://gov.wales/public-transport For prices and more Cardiff Bus timetables and routes visit www.cardiffbus.com By Bike Cardiff is flat, compact and easily negotiated by bike. You’ll find plenty of bike racks around the city centre and cycle paths like the Taff Trail provide traffic-free routes. Organisations such as Keeping Cardiff Moving & Sustrans have useful information on bike hire and safe routes.
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Cardiff Taxi Services Cardiff has a large fleet of licensed Hackney Carriages available for disabled passengers. The Taxi Ranks in the city centre on located on Park Place and St Mary’s Street. Customers can book private taxis via the numbers below, or download their individual Apps from the App Store. • Dragon Taxis (029) 2033 3333 • Capital Cabs (029) 2077 7777 • Premier Taxis (029) 2056 5656 Do you have the Uber App? Uber also operates in Cardiff
TOP TIP: Hackney cabs are black and white - or are London taxi style cabs. They display a taxi roof sign, have a licence plate attached to the rear of the vehicle, and can be hailed from the roadside. Private hire taxis cannot be hailed, and must be pre-booked. There is no light on the roof and a yellow license plate is displayed at the rear of the vehicle.
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Explore the Region by Train Hop on board a Transport for Wales* service to explore attractions outside of the city including Barry Island, the Welsh Mining Experience in the Rhondda, and Caerphilly Castle. For Cardiff Bay, regular shuttle services operate between Cardiff Queen Street Station and Cardiff Bay every 12 minutes. *See information about Transport for Wales and accessibility on page 4.
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SHOPMOBILITY The Cardiff Shopmobility Centre is located on level 3 of St David’s Dewi Sant car park. Mobility Scooters can be borrowed by customers for the duration of their visit, and they are provided on a charitable basis where customers make a donation. Please note: Car parking for Shopmobility customers will be charged at the St David’s Dewi Sant parking rates.
Opening hours: Monday to Wednesday - 9:30am to 7pm Thursday - Closed Friday – 9:30 to 7pm Saturday - 9:30am to 6pm Sunday - Closed Bank Holidays - Closed (029) 2039 9355 info@shopmobilityuk.org
www.shopmobilityuk.org
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ACCESSIBLE TOILETS A number of venues across the city centre provide accessible toilets during operating hours: • St David’s Dewi Sant • Capitol Shopping Centre • Queen’s Arcade • Central Library Hub Royal Association for Disability and Rehabilitation (RADAR) You may need a RADAR key to gain entry to some of the above facilities. Keys can be purchased from Central Library Hub, The Hayes, CF10 1FL www.radar.org.uk
CHANGING PLACES Changing places toilets are available in the city centre at… St David’s Dewi Sant (Bridge Street CF10 2EF) National Museum Cardiff (Cathays Park CF10 3NP) For more locations, visit www.changing-places.org
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SEE AND DO We have highlighted the very best in accessible hotels and attractions in our 48-hour itinerary’s for the city centre and Cardiff Bay. Remember, this is just a very small selection of the sights and activities Cardiff has to offer so don’t forget to check out the ‘See and Do’ pages for more inspiration. Also, check out Cardiff Council’s accessibility guide to their venues and attractions including Cardiff Castle, New Theatre, St David’s Dewi Sant and Cardiff Central Library. We hope to see you soon, but until then keep in touch with us #VisitCardiff Visitcardiff.com