ShipServ Solutions for Suppliers

eBook for suppliers

ShipServ Solutions for Suppliers

The leading e-Procurement platform in the marine industry

Global Offices

2

London

Manila

Copenhagen

Singapore

Athens

New Jersey

Hong Kong

Florida

Over

260

Shipping Companies

Over

73k Suppliers

$

4 bn

10k

Vessels Represented

current annual value of trade

ShipServ Pages Includes world’s largest manufacturers, distributors, ship chandlers and service providers.

4.2m Searches

101 Countries

3

260 shipowners and shipmanagers representing...

USA

Eaglestar Shipmanagement (L) Pte Ltd

Malaysia

Keppel Batangas Shipyard

Philippines

American Roll-on Roll-off Carrier, LLC (ARC) USA

Eaglestar Shipmanagement (S) Pte Ltd

Singapore

Keppel Shipyard Ltd - Benoi Yard

Singapore

American Steamship Company (ASC)

USA

Eidesvik AS

Norway

Keppel Shipyard Ltd. - Gul Yard

Singapore

Anglo-Eastern Shipmanagement Ltd.

Hong Kong

Epic Ship Management Pte. Ltd.

Singapore

Keppel Shipyard Ltd. - Tuas Yard

Singapore

APL Maritime Ltd

USA

Expedo Ship Management (Canada) Ltd.

Canada

Keppel Subic Shipyard

Philippines

Atlantic Towing

Canada

Fairmont Shipping (Canada) Ltd

Canada

Klaveness Ship Management AS

Norway

Berge Bulk Maritime Pte Ltd

Singapore

Fareast Shipmanagement Hong Kong Ltd

Hong Kong

Latsco Marine Management Inc.

USA

Boa Management AS

Norway

Finaval S.p.A. Di Navigazione

Italy

Liberty Maritime Corporation

Greece

Brunei Gas Carriers Sendirian Berhad

Brunei

Finnlines

Finland

Maersk Drilling

Denmark

Carnival Australia

Australia

Gaslog LNG Services Ltd.

Greece

Maersk Line

Denmark

Carnival UK

USA/UK

GAZOCEAN

France

Maersk Line Ltd.

USA

Chellaram Shipping (Hong Kong) Ltd.

Hong Kong

Genting Cruise Line Ship Management Sdn.Bhd

Malaysia

Maersk Supply Service

Denmark

Chevron Shipping Company LLC

USA

Golar Management Oslo AS

Norway

Maersk Tankers

Denmark

CMA CGM

France

Great Lakes Dredge and Dock Company

USA

Magsaysay MOL Ship Management, Inc.

Philippines

Columbia Cruise Services Ltd.

Cyprus

Green Reefers

Norway

Magsaysay Shipmanagement Inc.

Philippines

Columbia Shipmanagement Ltd

Cyprus/Germany

Grieg Star

Norway

Matson Navigation Company Inc.

USA

CPO Containerschiffreederei

Germany

Grimaldi Group

Italy

Misuga Kaiun (Hong Kong) Ltd.

Hong Kong

Crowley Maritime Corporation

USA

Guardian Ship Management

USA

MMS Co. Ltd.

Japan

Crystal Cruises

USA

Hoegh LNG Fleet Management AS

Norway

MOL Ship Management (Singapore) Pte. Ltd.

Singapore

D/S Norden A/S

Denmark

Holland America Line

USA

MSC Mediterranean Shipping Company S.R.L.

Italy

DOF ASA

Norway

Hornbeck Offshore Services

USA

MSC Ship Management Ltd. (Cyprus)

Cyprus

Eagle Ship Management LLC

USA

John Samonas & Sons Ltd.

UK

Navigator Gas Shipmanagement Ltd

UK/Poland

Alaska Tanker Company

4

...10,000 vessels currently trading on ShipServ Neom Maritime (Singapore) Pte. Ltd.

Singapore

Scorpio Ship Management

Monaco

TOTE Maritime Puerto Rico, LLC

USA

New Shipping Kaisha, Ltd.

Japan/Korea

Seabourn Cruise Line Ltd.

USA

TOTE Services

USA

NiMiC Ship Management Co. Ltd.

Taiwan

SEACOR Ocean Transport

USA

Trans-Mar-supply

Germany

Norbulk Shipping UK Ltd.

UK

SeaSpan Ship Management Ltd.

Canada

Transpetrol TM AS

Norway

Norwegian Cruise Line

USA

Seatrans AS

Norway

UASC

Dubai

NSB Niederelbe Schiffahrtsgesellschaft GmbH

Germany

Shell International Trading & Shipping Company Ltd

UK

Utkilen AS

Norway

NYK LNG Shipmanagement (UK) Ltd.

UK

Siem Offshore AS

Norway

Vroon Ship Management

The Netherlands

NYK LNG Shipmanagement Ltd.

Japan

SIEM Ship Management

Poland

Wallenius Marine AB

Sweden

NYK Shipmanagement Pte Ltd

Singapore

SMT Shipping (Cyprus) Ltd.

Cyprus

Wan Hai Lines Ltd.

Taiwan

Oceania Cruises Inc.

USA

Socatra

France

Wave Management Co. (Fuyoh Shipping Co.)

Japan

Orion Reederei GmbH & Co. KG

Germany

South Trade Shipmanagement

Chile

WellTech Marine Pte Ltd.

Singapore

OSG America

USA

Sunship/Lauterjung

Germany

Westfal-Larsen Management AS

Norway

OSM Ship Management AS

Norway

Synergy Maritime Pte Ltd.

India

Wilhelmsen Ship Management

Norway

Paradise Cruise Line Operator Ltd.

USA

Tai Chong Cheang Steamship Co. (S) Pte. Ltd.

Singapore

Wilson ASA

Norway

Paradise Navigation SA

Greece

Tamar Ship Management Ltd.

Hong Kong

Windstar Cruises

USA

Patriot Contract Services, LLC

USA

Tankerska plovidba d.d.

Croatia

Yuantong Marine Service Co., Ltd

Hong Kong

Phil-Bright Ocean Ship Management, Inc. (POSM) Philippines

Teekay Shipping Ltd.

Canada

Princess Cruises

USA

The Interlake Steamship Company

USA

Rederiet Stenersen AS

Norway

The Pasha Group

USA

Reederei F. Laeisz GmbH

Germany

The World

USA

Regent Seven Seas Cruises

USA

Thome Ship Management Pte. Ltd.

Singapore

RK8 Offshore Shipmanagement Pte. Ltd.

Singapore

TOTE Maritime Alaska

USA

5

Integrated suppliers Suppliers who have integrated their ERP/Sales system with ShipServ for faster transactions and greater efficiency

6

Alfa Laval

Denmark

Nautisk Forlag, Norge

Norway

Alfa Laval Tumba

Sweden

Nautisk Forlag

Singapore

ATLAS Incinerators

Denmark

NEKO Ship Supply BV

Netherlands

Bollfilter Nordic

Denmark

Nippon Diesel Service GmbH

Germany

Bosung

South Korea

NYKT Marine Co. Ltd

Japan

CAIM S.C.R.L.

Italy

Rolls Royce

UK

Callenberg

Sweden

Scandia Gear B.V.

Netherlands

Drew Marine

USA

Seaway Marine

Netherlands

East Wind Gmbh

Germany

Seven Seas

Norway

Fastenal

USA

Ship Supply International

USA

Francois Marine Services Pte Ltd

Singapore

Ship Supply of Florida Inc

USA

Fuji Trading Pte Ltd

Singapore

Sinwa (Singapore) Pte Ltd/Windsor

Singapore

Fuji Trading Co., Ltd (Kobe)

Japan

Skandiaverken

Spain

Global Navigation Solutions

Germany

Sperre Industri AS

Norway

HMS Far East Pte Ltd

Singapore

W&O Supply

USA

Imatech

Netherlands

W.W. Grainger Inc.

USA

ISS Machinery Services

Japan

Wartsila

Finland

IST

Netherlands

Wartsila Water Systems Ltd

UK

Klevenberg Shipping Centre B.V.

Netherlands

Wrist

Singapore

Kloska

Germany

Lagaay

Netherlands

Loipart AB

Sweden

Maas

Netherlands

MacGregor Hatlapa GmbH & Co KG

Germany

MAN Energy Solutions, MAN PrimeServ

Germany

Marine Technic

Denmark

Middle East Fuji

UAE

Nautisk Forlag

Hong Kong

How do we help suppliers?

ShipServ helps suppliers to the industry in 3 ways:

Maximise Exposure

Transaction Efficiency

Brand Management

Maximise your brand and company exposure

Manage orders and quote quicker

Control and manage your brand and distributors

Measurement & analysis 7

Maximise Exposure Since joining ShipServ we have gained 7 new clients in 18 months. It has helped our company to be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier.

Valeria Assandri Machinery & Replacement Parts S.r.l

8

Premium Profile on ShipServ Pages ShipServ Pages is the largest online sourcing directory for purchasers Features over 73,000 maritime suppliers It’s FREE for buyers to search

4.2 million searches per year

Profile Complete Score feature which assists you in improving your profile for greater visibility in front of purchasers

9

Basic v Premium Typical basic listing

Get 6x more profile views with a Premium Profile

10

Typical Premium Profile

Upload up to 65,000 line items with product number, description, optional images and product specification sheets By uploading your catalogue, your profile will be returned more often in search results for a wider range of keywords

Achieve a high profile complete score

Buyers can search your catalogue

Add company details and logo

List up to 60 ports served

Upload company or product video Add a full company profile

Unlimited search categories

Add manufacturer verifications

Upload datasheets, line cards and other key documents

11

Premium Profile with Spotlight Members have the choice between 1st, 2nd or 3rd spotlight

A Premium profile with ‘spotlight listing’ GUARANTEES you top position in search results where you can target: Ports Categories Brand

12

We recently signed up with ShipServ for the spotlight listing with a targeted banner.

This has enhanced the visibility of Gulf Turbo services & products in the Middle East & other countries.

Easwaran Lyer - MD Gulf Turbo

Advertising on ShipServ Pages There are no casual browsers on

With a TARGETED ADVERT you can target specific categories, countries or even ports and appear against the specific searches relating to what your company sells

ShipServ Pages, which means you get your company in front of real purchasers looking to buy real products, at the right time.

Appear at the top with a HIGHLIGHT BANNER above search results, an ideal place to be when purchasers are actively searching

With a GENERAL BANNER you appear randomly on the righthand side of all search results and supplier profile pages. A cost effective way to get started with advertising

13

Basic listing vs Premium Profile BASIC Appear in search results for 3 brands & categories Company contact details Appear in ALL relevant search results - brand & categories Appear in search for 60 ports Priority ranking on search results Full company description Display company logo Upload catalogues Upload datasheets, line cards, videos and other key documents

14

PREMIUM

ShipServ Onboard

Now with IMPA Marine Stores Guide

Comprehensive digital supplier catalogue and ordering guide distributed to thousands of vessels every year Used by 50,000 crew on board ship Crew on board use ShipServ Onboard to specify the required item, document this into a formal requisition, find relevant suppliers/manufactures and then send that requisition ashore.

12,000 copies are produced annually. Copies are distributed to Masters/Captains and Chief Engineers

15

ShipServ Onboard - search

Buyers can search for products or suppliers, and with location Every item in your digital catalogue is searchable

Buyers can search your entire catalogue or view specific part number catalogue entry, including images and detail

Once an item has been found, buyers can add it to a REQ and send

16

Targeted banner adverts boost your exposure as you appear in relevant search results

Your digital profile at sea

Add categories and brands

Your advert and specification sheets can be easily accessed and enlarged with a simple click

Add in ports served and certifications

Full company description

17

Advertising on ShipServ Onboard

Your advert and specification sheets can be easily accessed and enlarged with a simple click

A targeted banner with category/ country combination will guarantee you prominent view in specific searches

18

Benefits of ShipServ Onboard Distributed every year to Masters/Captains, Chief Engineers and other personnel on ship Allows you to influence at the requisition stage Chances of winning an order are significantly increased if your product/ part number is specified in the requisition/RFQ Easy searching for buyers Buyers can search/view your entire catalogue You can advertise your products, targeting categories, ports, keywords and brands In addition to your general profile information, your advert, catalogue and related spec sheets are shown 19

Improve quoting efficiency

20

Turbo Solutions based in Singapore has been using ShipServ for over 3 years. We are very pleased to use ShipServ as it simplifies the work process with clients.

K M Pillai - Managing Director Turbo Solutions

21

What is SmartSupplier?

Advanced Outlook-style order management tool allowing you to: manage RFQs, quotations, POs, confirmations and e-Invoices prioritise and manage your transactions more efficiently to quote quicker

A superior alternative to StartSupplier and the perfect step for existing StartSuppliers who are receiving a consistent number of transactions through ShipServ

22

72% of SmartSupplier users recommend or strongly recommend this advanced order management tool which assists you in quoting quicker and more efficiently.

One Login Multiple logins not required when a new RFQ is received Program remains on in the background on your PC Transactions all in one place; easy access to one dedicated inbox for all your RFQs, quotes, POs etc

See ALL transactions in one place – improving prioritisation and quote turn around time

All RFQs on 1 screen; easy to switch from one RFQ to another so you can quickly prioritise

23

Find, sort filter & group Everything is archived in to folders so you can easily retrieve previous quotes, POs, and POCs.

Easy navigation

Find, sort, filter, group – hide or show certain documents based on the status of a document or by buyer etc

Multi-select function

To save time you can multi-select RFQs for decline or print

24

Sort, filter, group by status, buyer etc

Multi-select for bulk decline or print

25

Rules & notifications You can set up rules to save time, such as:

when a new document arrives

hide replaced documents automatically delete certain documents after a certain period

26

You can set up notifications and rules here

Multiple users Assign RFQ owner

Members using SmartSupplier can set up multiple users on their account at no additional cost.

If all the members of your team have unique logins then you can use the “Assign Owner� feature to a certain team member. This information then appears in SmartSupplier to all users, making it clear who is working the RFQ.

Allow multiple users to work on quotes and save quotes for approval

27

Export RFQ Feature This is consistently voted one of the most useful features and is not available in StartSupplier.

Why? You can export line items to Excel from RFQs so you can then put them into your own sales system to get prices and check availability.

Re-import completed Excel back into SmartSupplier.

28

Export RFQ line items to Excel or to PDF

29

RFQ status Don’t waste time on lost RFQs

Closed/lost feature An RFQ can be sent to multiple suppliers, so this feature is ideal in saving valuable time. If an order for an enquiry is placed with one of ShipServ’s enabled suppliers, SmartSupplier will indicate whether that RFQ has been awarded to an alternative company.

30

Closed/lost RFQ feature – removing quoting/chasing time & understand which customers go elsewhere

31

Simplify the quoting process Catalogue upload & price quote matching

Simplify the process even further You can upload your catalogue pricing so that when a request is made the RFQ is automatically priced by ShipServ’s price matching tool.

32

Previous quote prices and details (for example, if you won or lost at that price)

33

Contact, Supplier Insight Report and Edit profile links Contacts Folder

Supplier Insight Report

As a SmartSupplier user you also benefit from having access to a list of the current ShipServ buyers, their contacts and email addresses, all updated periodically.

Access this online dashboard directly through SmartSupplier, which gives an overview of all your sales and marketing activity on ShipServ.

This includes the number of RFQs, POs, your speed of quoting and price competitiveness against other suppliers and much more.

Change your profile online Access and edit your online profile on ShipServ Pages.

34

Access the contact details of buyers, the Supplier Insight Report and edit profile tool

35

StartSupplier vs SmartSupplier See all the additional benefits and features you get as a SmartSupplier user

36

STARTSUPPLIER

SMARTSUPPLIER

Receive RFQs and POs from marine buyers New RFQ and PO notification Login once and send/receive still functions in the background All transactions in one place Outlook-style order management (search, sort, filter group) Lost RFQ notification when quote is won by another supplier Copy/paste, import/export to/from Excel Add and send attachments Set-up RFQ auto-declines by buyer, country and /or port Simultaneously manage/process RFQs with single or multiple line items Unlimited license – have multiple users on different computers Assign transactions and share drafts for approval Easy access to prioritised accounts based on sales order document status Multi select RFQs for bulk decline and print Specify quality of products Set up RFQ acknowledgements to buyers PO variance checker - check changes in a quote Update Pages profile and upload catalogue Access to updated contact information of TradeNet buyers Forward RFQs to sub-suppliers/contractors

37

Manage & control brand 38

Brand Zone Brand Zone: Provides a single location where purchasers can find you and your branches

Gets your suppliers at the top of search results when purchasers are looking for your brands

Brand Zone only contains your suppliers not competitors

100% customisable

39

Brand Verification Verified by manufacturer

Brand Verification This feature allows you to take control of your brand

40

It allows you to approve or reject claims of authorisation

Authorised suppliers get ranked higher in search results – increasing visibility of your brand

Increases overall quality and reduces risk of pirated products

Not yet verified

Analyse your performance & investment Your Supplier Insight Report Is a vital tool for ensuring that your marketing spend is 100% measurable Delivers insight into your trading activity on ShipServ including profile views, contact views, RFQs received, POs and much more Members get significantly more actionable information including data on your quote rate, win rate, speed of quoting and price competitiveness against other suppliers on those specific quotes

Measure your marketing investment in ShipServ Why? Key metrics indicate how: you are trading on ShipServ your online profile is performing – you can see how your profile views increase as you improve your profile and trade more on ShipServ any banner advertising you have invested in is performing

41

The proportion of RFQs you have quoted on.

Opportunity to quote more

The proportion of quotes you have won

These are DIRECT POs where you weren’t in competition with other suppliers

COMPETITIVE POs are where you have been in competition with other suppliers

Number of times your company banner appeared in a search results on ShipServ Pages

This is the actual value of the quotes you have lost to other suppliers The number of ‘potential active buyers’ who have browsed your profile

42

The actual value of the RFQs you’ve chosen NOT to quote on

Win rates, quote & price sensitivity

This data shows how sensitive your quotes were to TIME, and how well you performed

Information on your customers and their total order value over two periods. More information is available on another tab

Make use of all the data and benchmarks available to you as a Member in the second half of the Supplier Insight Report.

Why?

Quote rate: Is your team quoting on everything they should?

Win rate: If lower than you expect, this might indicate issue with pricing and speed of quoting

Quote speed: See your quote speed, and see it benchmarked against the other suppliers who are quoting your RFQs

Price and quote sensitivity: How often are you the cheapest and quickest in a competitive quote?

How price sensitive is your market?

How did you perform against your competitors?

Your average time to quote vs competitors and your win/lose ratio with different quote times

43

Contact us Founded in 1999, ShipServ is the leading e-Procurement platform for the marine industry. ShipServ’s current annual value of trade is US$4bn from over 260 buying companies, managing 10,000 vessels and trading with over 73,000 suppliers in over 100 countries around the world.

Go to the website to see more information:

www.shipserv.com Or via email:

marketing@shipserv.com