General Information

Program Refund Policy

A refund will be considered for the following reasons:

1. All refund requests must be received at least two business days prior to the program start date unless otherwise specified. You will receive your choice of a refund or household credit if the program is cancelled by the Warrenville Park District.

2. All refunds applied for are subject to a 10% or $5 minimum service charge, and if applicable, program fees..

3. No refunds will be given after class begins without a doctor’s certificate. Fees will be prorated starting with the day the Refund Application is received in the Park District Registration Office. The amount of the refund will be credited to your household balance and may be used to register for other programs.

4. Check refunds are approved at the Warrenville Park District board meetings held on the third Thursday of each month, unless otherwise designated. Deadline for submission is the 30th of each month.

Trip Refund Policy

Applicants need to complete a Trip Refund Form at least two business days prior to the trip. Applicants may only receive a refund if they find a replacement person to occupy their place on a trip or if the Warrenville Park District has not paid trip expenses. Service charges will apply. In cases of sickness or emergency, participants will need to leave a message at 630.393.7279 x307, prior to trip departure with their name, telephone number, trip name, and reason for canceling.

Our Commitment to Quality and Service

Total quality management is one of our goals. We strive to provide you with high quality recreation programming, and we take pride in making your experience with the Warrenville Park District an enjoyable one. If you are not completely satisfied with your recreation experience or any service that the park district provides, please contact us to share your concerns and suggestions for improvement. We would also like to hear what you especially like about our programs and services. Please call 630.393.7279 to receive our Customer Feedback Form.

Errors and Adjustments

While we at the Warrenville Park District try to be accurate in the information presented in our brochure, some unavoidable errors or changes to the programs, fees, schedules, and other information may occur. The Park District apologizes for any inconvenience resulting from these necessary adjustments.

Park District Risk Management Association

In 1993, the Warrenville Park District became a member of the Park District Risk Management Agency (PDRMA). As a loss prevention measure, that group has asked its members to require program participants to execute a release form. The Waiver, Release and Hold Harmless Agreement is part of the registration form. Please read the form carefully, sign it and submit it when you register for any particular program. At the time of registration or at the first program session, you may be presented with a sheet describing some of the particular risk involved in that particular activity for which you have registered. If so, that additional material will become a part of the Waiver. Release and Hold Harmless Agreement.

We want the registrants in our programs to be aware in advance that, when they participate in certain activities, there is a natural element of risk of injury which each participant must assume. We do not carry medical or accident insurance for program participants. The costs of that type of personal health insurance would make program fees prohibitive. Please review your own personal health insurance plan to be certain that you and your family have the proper coverage. The use of this form is one of our answers to the national liability insurance crisis, allowing us to continue to offer quality programs to the public at a reasonable cost. If you have any questions, please call 630.393.7279.

Behavior Management/Code of Conduct

All participants, parents, siblings, volunteers, and affiliate groups are expected to exhibit appropriate behavior at all times. The following guidelines have been developed to help make all of our programs, events, and affiliate programs safe and enjoyable for all participants. Additional rules may be developed for specific programs as deemed necessary by staff.

Warrenville Park District insists that all participants, parents, siblings, volunteers, and affiliate groups comply with a basic behavior code. All participants, parents, siblings, volunteers, and affiliate groups shall:

1. Show respect to all participants, staff, and volunteers.

2. Follow all program/event rules and take direction from staff.

3. Refrain from using abusive or foul language.

4. Refrain from threatening or causing bodily harm to self, other participants, or staff.

5. Refrain from harassment of any kind to other participants or staff.

6. Refrain from any type of bullying.

7. Refrain from any type of aggressive and violent behavior during park district or affiliate sponsored programs.

8. Show respect for equipment, supplies, and facilities.

9. Not possess any weapons.

The Warrenville Park District expects all individuals to conduct themselves in a manner in keeping with their levels of development, maturity, and demonstrated capabilities with a proper regard for rights and welfare of other individuals, staff, volunteers, and district officials.

Discipline

A positive approach will be used regarding discipline. Staff will periodically review rules with participants during the program session. If inappropriate behavior occurs, a prompt resolutions will be sought specific to each individual’s situation. Warrenville Park District reserves the right to dismiss a participant, parent or sibling, or affiliate whose behavior endangers his or her own safety or the safety of others.

Inclusion Services

Inclusion services are designed to provide the least restrictive environment while providing the maximum opportunity to participate in regular park district programs. There is no charge for Western DuPage Special Recreation Association’s (WDSRA) support. To register for services, simply indicate that special accommodations are needed on the park district registration form. Twoweek advance notice is requested for inclusion support.