2023 West EIA Recipients

THE SHELBY REPORT OF THE WEST • MARCH 2023

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Introducing a salute to ‘backbone of our industry’ On the following pages, Shelby Publishing is proud to present its inaugural Exceptional Independents Awards. Nominations were open to independent retailers, wholesalers, technology and other service providers.

“Independents are the backbone of our industry, and this new awards program is an opportunity to recognize them for their contributions,” said Stephanie Reid, Shelby president.

“Independents are a vital part of their communities and lead the way in caring for their customers. Our Exceptional Independents Awards shine a light on these businesses that continue to help feed our communities.”

Coverage of the award winners will appear by region in the March 2023 editions of The Shelby Report of the Midwest, The Shelby Report of the Southeast, The Shelby Report of the Southwest, The Shelby Report of the West and The Griffin Report of the Northeast. Awards winners also will be featured on theshelbyreport.com.

Barons Market Barons Market, a local family-owned independent retailer based in Poway, California, has always thought of its employees as part of the extended family. In a year where labor shortages were plaguing the grocery and other industries, Barons put employees at the forefront of operations.

The Barons Market LEAD program is not only focused on teaching employees the ins and outs of grocery management, but it helps them find their passion in what they do. In 2022, the company expanded the program, with more employees participating. This resulted in 10 new assistant manager positions among its nine stores. It all stems from the company’s core value that employees are the No. 1 asset. The key is culture.

In a statement, the company said: “We’re so proud that we’ve built a company culture that encourages creativity, passion and engagement among our team. We’ve created a work environment where employees feel excited to come to work every day. We want our employees to truly love what they do and, if they don’t, we beg them to find another job.

“While we’ve always had terrific benefits – health insurance, an employee discount, bonuses and 401K matching – we added new employee benefits in 2022, including dental insurance for all full-time employees, increased the employee discount from 10 percent to 15 percent and added vacation time for all employees, no matter their position.

“Barons Market will always be an employee-focused company. We believe that when our employees are happy, our customers are happy, and this will have a ripple effect among the communities that we are in.”

  Bristol Farms Since 1982, Bristol Farms has brought people together around the cooking and sharing of good food. Its offerings encourage discovery of new flavors and emerging brands, while also providing traditional grocery essentials in a welcoming environment.

With 14 locations in Southern California, Bristol Farms focuses on fresh and flavorful offerings – premium and organic produce, fresh bakery, full-service meat and seafood counters, artisanal cheese, large assortment of made in-house ready-to-eat meals, as well as premium wines and craft beers.

Customer favorites include Orange Chicken, Poke Bar and The Cookie-Original Belgian Chocolate Chip with walnuts and sea salt and the New Peanut Butter, both baked fresh and served warm.

For more than 40 years, Bristol Farms continues to inspire home cooks, foodies, and entrepreneurs.

Chester’s Markets

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Chester’s Markets is located in rural Oregon, miles away from urban cities with big box retailers.

Chester’s prides itself on its dedication to the community and ability to provide shoppers with the products they need right there in their hometown.

Chester’s provides its customers with a full meat and seafood department, fresh produce, bakery items and full-service deli.

Chester’s proves that independent grocers are necessary by giving its community a local place to shop instead of having to travel hundreds of miles to go to larger stores. Chester’s proves that it is possible to stay local and stay loyal without sacrificing quality or convenience.

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MARCH 2023 • THE SHELBY REPORT OF THE WEST

Columbus IGA The Independent Grocers Alliance has announced Paul, Mike and Tim Matovich, owners of Columbus IGA Plus in Columbus, Montana, as one of the nine IGA USA Retailers of the Year.

The awards are the highest honors IGA bestows upon retailer members. They are presented annually to grocers who have best provided leadership and excellence in their communities.

The history of Columbus IGA Plus began in 1973, when George Matovich bought Davis Thriftway with minimal knowledge of the grocery business. He renamed the store to Columbus Food Farm and doubled the sales volume within two years.

In 1975, George’s middle son, Paul, who had been working for the Boise Cascade Corp. in Provo, Utah, decided it was time to come back and join his father in

the family business. In 1978, after completing the first of many additions and remodels, Paul made the decision to join the Independent Grocers Alliance.

Community support was important to George and remains integral to the Matovich family and Columbus IGA Plus store, which donates to almost every organization, fundraiser, school and sports functions in the town and surrounding community. Among others, the beneficiaries include Stillwater Youth Center, Special K Ranch, 4-H,

Columbus Community Foundation, Stillwater Billings Clinic, Museum of the Beartooth’s and Special Olympics.

The store also runs annual food drives for Project Hope, which provides meals to families all year round.

“For the past 50 years the community has supported the Columbus IGA Plus and the Columbus IGA Plus has supported the community,” Mike Matovich said. “Our family is blessed to be in such a wonderful community, and we are grateful we get to serve our community daily through the grocery store.

“We pull customers from a 40-mile radius, and the employees never get tired of hearing a customer tell them they wish they had a store like this in their community.”

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Dehoff’s Market Company President Chris Dehoff has four siblings. Two brothers and a sister are involved with the business. His two oldest children are at college but have helped out “since they were old enough to hold a box cutter.” They still work at the store over holiday breaks and whenever they can.

In 2019, the family began to renovate the original location, which is the only store to continue operations under the Dehoff’s banner. They went about a “complete makeover,” adding a new kitchen and deli department while transitioning

the meat department into full service. Produce and bakery were expanded and every aisle “remerchandised.”

“We expanded on all the areas that customers care about.

We’ve gone a lot more organic, a lot more natural and expanded our fine wine or liquor while emphasizing our craft beer selection,” Dehoff said.

In 2022, they celebrated their 50 years in service to the community all while competition across the street changed names seven times until they finally gave up.

Foods Etc.

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Over the course of 25 years, Dennis Darling and his wife, Ruth, have defined what it means to be a community grocer. Operating two stores in two small Northern California towns, Foods Etc. – a twotime IGA Independent Grocer of the Year – has become woven into the fabric of Lake County and the wider California grocery community. Most importantly for Darling, Foods Etc. has allowed him to offer career and educational opportunities to the small towns he serves.

Nearly 10 years ago, Darling spearheaded the vital merger between the California Independent Grocers Association and the California Grocers Association, which significantly strengthened California’s grocery industry. The merger has led to more robust

Granite Falls IGA The Independent Grocers Alliance has announced Tyler Trask and Tanya Murray, owners of Granite Falls IGA in Granite Falls, Washington as one of nine IGA USA Retailers of the Year.

The awards are the highest honors IGA bestows upon its retailer members. They are presented annually to grocers who have best provided leadership and excellence in their communities.

“We are tremendously proud to be in such incredible company with this award and cannot express how much this means to our family, our staff and our community,” Trask said. “Taking this opportunity to reflect on our journey as a company since our beginnings almost 30 years ago in 1993, through our transition to joining the IGA global family and now looking to a future of secondgeneration ownership carrying the torch forward to burn even brighter is particularly nostalgic for us.

“We are grateful for the opportunity to pause and reflect on the choices we have made and the people we

political representation but also training and educational resources for independent grocers. Darling is serving as CGA board chair.

Whether he is engaging the broader grocery community or the communities of Clearlake and Susanville, Darling consistently brings the full force of his talents. Both he and his wife, Ruth, have served as Rotary Club chairs. Darling is also a longtime school board member.

In recent years, he was honored as a “Star of Lake County” by U.S. Rep. Mike Thompson for his work with the school board, grocery stores and other community-driven activities.

Notably, Foods Etc. sponsors local athletic teams, school events and the Lake County Annual Kids Fest.

The Darlings plan to retire in 2024, when Foods Etc. will pass on to the couple’s daughter and son-in-law. After 25 years of building a sense of community in Lake County and within the state’s grocery community, it’s difficult to imagine a more deserving independent grocer of this award.

  have worked with to lead us to this moment.

We know that our staff members, customers, community leaders, wholesaler, vendors and fellow independent grocers that we have met and worked with throughout these years have helped shape and inspire us.”

Granite Falls IGA demonstrates community appreciation and commitment through a wide array of business practices and events such as its Charity Give Back Program, where it donates 1 percent of all a customer’s sales to their elected local charity.

“Donations in general are a huge part of our business, whether it be helping out the local schools and community organizations, supplying over 250 Holiday Meal Deals to our local food bank, partnering with local charities by donating food or our kitchen space to help feed our community, or sponsoring a Round Up fundraiser,” Trask said. “We couldn’t be more proud that we average about

$20,000 in donations to our local community every year.”

The local grocer ensures the spirit of being Hometown Proud is a year-round occurrence by hosting several free or low-cost community events throughout the year. These include free Santa photos, Easter Egg hunts, Mother’s Day flowerpot painting and potting, pumpkin painting, summer block parties with $1 family barbecue meals and cartoon character meet-and-greets.

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MARCH 2023 • THE SHELBY REPORT OF THE WEST

Harmons Neighborhood Grocer Harmons Neighborhood Grocery is a deserving nominee for The Shelby Report’s 2023 Exceptional Independents Award due to its dedication to investing in stores, as well as its commitment to supporting and giving back to local community and charities.

The company has a history of consistently updating and renovating stores, ensuring that they are modern and well-equipped to serve customers.

The recent opening of a 20th location, Harmons Daybreak, in South Jordan, Utah, is a testament to this commitment. It is the third of the company’s smaller market formats that cater to all of their customer’s needs in a smaller footprint than that of their flagship model stores.

The 39,517-square-foot location offers a unique shopping experience with value-driven staples and foodie finds, as well as a full-service pharmacy, kitchen full of chef-driven recipes, bakery including artisan baked bread, full-service meat counter and fresh produce. It also has an in-store restaurant

concept – “Just Burgers” – a local’s favorite for burgers and fries cooked in Wagyu beef tallow.

This investment not only benefits shoppers with a unique experience compared to the competition, but it also creates a pleasant and efficient work environment for associates.

In addition to investing in their stores, Harmons and associates are also committed to supporting charities and being involved in the local community.

The company has a long history of partnering with the National Multiple Sclerosis Society and Special Olympics Utah and hosting events and fundraisers to give back to the neighborhoods they serve.

The company raises awareness and funding for the Special Olympics of Utah through in-store root beer float sales, customer donations at registers, an associates and Special Olympics athletes bowling tournament and a charity golf tournament for Harmons vendor partners that raised more than $80,655 last spring.

Similarly, for the past 24 years, the company has supported the Multiple Sclerosis Society with in-store events/donations and another charity golf tournament. It also holds the annual “Harmons Best Dam Bike Ride” – a two-day bicycle ride June 24-25 as a part of the annual Bike MS event with a goal of raising $950,000.

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Mar-Val Food Stores Founded in 1952, Mar-Val’s has grown to encompass 12 stores in Northern California, serving the communities of Colfax, Escalon, Glen Ellen, Georgetown, Groveland, Nice, Pleasanton, Prather, Sebastopol, Santa Rosa, Valley Springs and Willows.

Last year saw a lot of growth for Mar-Val. It grew by two stores, invested in remodels and embraced self-checkouts and e-commerce. The team is engaged in staying relevant to consumers and competitive against the large chains.

It is part of Mar-Val’s value proposition to invest in the communities it serves, weaving itself into the fabric of the neighborhoods. The company provides scholarships for customers, partners with local food banks and also raises money for local nonprofits with e-Script. In a recent example of generous community spirit, Mar-Val donated $12,000 in store gift cards to a victim of a home fire.

Mar-Val is the epitome of an independent grocer and truly deserving of this award.

  Mollie Stone’s Markets Mike Stone, the owner of Mollie Stone’s Markets, is committed to providing the best possible shopping experience for customers and making a difference in people’s lives through food.

Mollie Stone’s first market was in Redwood City, California, and it carried only natural and organic products. The company realized that customers wanted a place where they could get not only their natural and organic produce, meats, health and beauty products, but

New Seasons Market Portland, Oregon-based New Seasons Market was recognized as the ninth “Most Admired Company” in the state by the Portland Business Journal, selected by 271 of the state’s top executives.

Joining New Seasons Market – and more than 100 honorees – on the list are organizations like Columbia Sportswear Co., Intel and Nike, as well as the grocer’s peers in the food and beverage industry, including Bob’s Red Mill Natural Foods, Dutch Bros Coffee, Salt & Straw and Tillamook Country Creamery Association.

More than 4,500 Oregon-based organizations were nominated.

“I’m very humbled by – and grateful to – the Portland Business Journal and the broader business community,” said Nancy Lebold, CEO. “To be named among notable local, national and international Oregon-based brands is truly incredible.

This recognition is 100 percent attributable to our staff, who provide exceptional customer service while never ceasing to share their generosity with our New Sesons community.”

also conventional necessities such as vitamin-enriched cereals and popular name-brand products. Therefore, the concept of “Best of Both Worlds” was born.

This marriage of necessity and passion shopping sets Mollie Stone’s stores apart from most. Its roots remain in healthy, natural and specialty foods.

Mollie Stone’s buyers work closely with local producers around the greater Bay Area to bring high quality products to every aisle.

  This is the 11th time New Seasons Market has been named to the “Most Admired Companies” list in the last 14 years. Earlier this year, Forbes named New Seasons Market the No. 1 Oregon-based employer and retailer.

It also recently received the AmeriStar Award for its fresh pasta packaging, created for its Partner Brand private label to reduce single-use packaging.

As an employer, New Seasons Market offers industry-leading compensation and a comprehensive benefits plan that includes medical, dental/orthodontia, vision, 401(k) matching, paid parental leave, paid volunteer time, paid vacation and adoption assistance. And, as the first grocer to achieve B Corp certification, New Seasons Market aims to exceed social and environmental performance standards, accountability and transparency.

Founded in 2000 by three families and 50 friends, New Seasons Market is a friendly neighborhood grocery store with about 2,700 employees across 19 stores in Oregon

and Washington, serving a mix of locally sourced and organic items, classic grocery favorites and chef-made grab-and-go meal solutions.

New Seasons Market is proud of its progressive values – from offering industry-leading compensation and benefits to committing 10 percent of its after-tax profits to the communities it serves.

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MARCH 2023 • THE SHELBY REPORT OF THE WEST

Northgate Market Northgate Market was founded in 1980 by a Mexican immigrant named Don Miguel González. His mission to enrich the lives of others through authentic Mexican food is realized today through the familyfocused culture and vibrant customer experience.

Northgate Market has grown to more than 40 locations in Southern California.

Despite the growth, the focus remains unchanged – service to employees and customers and honoring their heritage by sharing it with patrons.

Northgate Market serves employees by urging their individual development, providing educational opportunities and education reimbursement. Northgate Market has partnered with Cerritos College, University of Southern California and Brandman University to offer language classes and specialized training. These opportunities are available to all employees to further promote their culture of growth and self-development.

Northgate Market serves customers by recognizing that every customer has a story, and it encourages associates to operate under this mentality. Understanding that each

customer has a unique set of needs and expectations, the company seeks out opportunities to care for customers.

When the COVID-19 pandemic hit, Northgate Market saw an opportunity to provide further value for customers.

The disruptions to supply chains and ad distribution led the company to restructure its marketing strategy, launching a digital ad platform, Mercado Experience, by partnering with Ideal by Design House.

Continuing its history of innovation, Northgate Market has built a superior weekly ad experience for customers, delivered to their phones. Customers can watch rich video content, clip coupons and receive personalized offers all within the weekly digital ad.

The Mercado Experience strengthens the connection between the brand and customers, while giving Northgate Market valuable insight to the effectiveness of its ad writing and ability to drive traffic instore.

Design House’s Ideal ad platform delivers cost per visit and visitation frequency information, allowing Northgate Market to make decisions based on real data.

Northgate Market has a rich history of innovation, service and providing exceptional customer experiences. Its ability to see opportunity within challenges and reimagine ad strategy using technology, has proven it will continue Don Miguel and the González family legacy for years to come.

  North State Grocery Inc.-Holiday Market North State Grocery Inc.-Holiday Market is an employee-owned and -operated neighborhood grocery store chain in Northern California and Southern Oregon.

Its vision is to give customers the friendliest service while providing the freshest meats and produce available.

Richard E. Morgan started the Holiday name in 1962 at a small store on historic Front Street in Cottonwood, California.

Today, the company still has its headquarters on Front Street, where it takes pride in its small-town roots.

From Placerville north to Alturas, and now into Klamath Falls, Holiday Market operates 15 stores. Each one is committed to the friendliest service and the freshest foods sold in the cleanest of stores.

  Nugget Markets Nugget Markets was nominated by a vendor, who wrote: “They always have a quick response time to returning any and all correspondence. Always fair in working with support to vendors, all employees have a great attitude and shows that it is a happy place to work. Great selection of items and listens to the needs of their customers. I wish all my accounts would adapt their model.”

Oliver’s Market In spite of inflation, rising prices, staffing shortages and other challenges, customers continued to support Oliver’s Market in 2022, resulting in modest increases in both sales and customer counts and paving the way for a discretionary bonus for all employees.

The company stated, “We pride ourselves on our quality, range of conventional, natural and specialty offerings, outstanding perimeter departments and our commitment to staffing twice as many employees as other grocers, resulting in superior service and an unmatched experience.

“Since 2017, we have been employee owned (43 percent). We work to educate and train our staff to fully convey the benefits of the ESOP and ‘thinking like an owner,’ with the goal of seeing that mindset reach our customers in their employee interactions.

“When we first adopted the crossover model in the early 1990s, it was innovative, though common today.

What remains unique is our focus on local items, which we define as being produced in Sonoma County.

  “We offer 6,000 SKUs from over 450 producers, and every customer receipt indicates the percentage of local products purchased. We work to educate our customers on the benefits of buying locally made products from a local company, namely the increased amount of dollars that stay in the county, employing others and supporting the tax base. Here in Sonoma County, customers embrace the power of shopping locally and appreciate our commitment.

“We were also the first grocery store in Sonoma County to become a certified Green Business, and we continue to build on our quest for sustainability. We have a full-time sustainability coordinator and commit to new goals each year to reduce our carbon footprint.

“We truly believe in supporting our communities where we do business and work to maintain a constant presence through ongoing loyalty programs, sponsorships and donations. Our generous Community Card program (via eScrip) averages $250,000 in donations to local charities each year. In addition, we sponsor charitable benefits and

community events that enrich Sonoma County.

“Being an independent, locally focused, employeeowned grocer in these times of consolidation and change is indeed is a noble calling. We support our community and in turn, our community supports us. They value our quality and service, our diverse, locally-focused offerings, our award-winning perimeter departments and our talented team of employee owners. As we say: ‘Oliver’s Market. Real Food. Real People. Real Community.’”

THE SHELBY REPORT OF THE WEST • MARCH 2023

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Pay-Less Supermarkets Pay-Less Supermarkets promises to provide shoppers with the best value of fresh quality products, build a family of passionate employees and care for their community.

Pay-Less uses its Måolek Rewards program, powered by AppCard, to help shoppers save money and remain loyal to Pay-Less above other stores in the area.

Pay-Less has been dedicated to showing shoppers how digital coupons can help them save.

Pay-Less cultivates community inside the store and out.

PCC Community Markets PCC began in 1953 as a food buying club for 15 Seattle families. In the past 70 years, its impact on the natural and organic food industry has been immeasurable.

PCC has contributed to national legislation on organic and non-GMO farming practices and certification. The commitment to sustainable and local sourcing has created a standard baseline for other natural and organic independents across the country. The company was the first retailer to provide organic eggs to Puget Sound and organic milk to Washington state.

PCC’s community focus has allowed it to work with other companies, contributed to the success of other co-ops via financial and educational support throughout the years, including offering financial support for the opening of Central Co-op, which opened in 1976. PCC offers free nutritional education during store tours and cooking classes at six of its 16 neighborhood locations.

Throughout the years, PCC has contributed to the community in many ways, notably, through its food bank

Pay-Less has employees who have been on the team for more than 30 years, proving its dedication to employees is a major factor in company health.

Pay-Less’ Community Care initiative is a series of community events and programs designed to encourage healthy minds and bodies. These events include things like cooking demonstrations, snack tastings, couples’ cooking classes and heart health checks. Pay-Less is dedicated to caring for the community and making it happier and healthier.

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program, which began in 1989. Prior to 2020, PCC had collected donations at the register and contributed to partnering foodbanks in each neighborhood where it had a storefront.

After the COVID-19 pandemic, PCC developed its “Friends of PCC” food bank program, which offered a quarterly donation to each of the 16 partnering foodbanks.

This program included setting up buying accounts with primary distributors to allow them to use the funds they received from PCC (and other contributors) to access natural and organic food for their community.

The implementation of this program has contributed to the successful acquisition of more than $250,000 in natural and organic food for the communities of western Washington. Without PCC’s community involvement, this would not have been possible.

In 2023, PCC is celebrating its 70th anniversary. It has started the year-long celebration by providing a $20,000 donation to Northwest Harvest in support of its newly

expanded distribution center in Yakima, Washington. This distribution center will provide access to one of the most disproportionally food-insecure regions in the state.

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MARCH 2023 • THE SHELBY REPORT OF THE WEST

Rosauers Supermarket Rosauers Supermarket had its beginning in 1934 when J. Merton Rosauer, just out of school, bought a little grocery store on the corner of Sprague and Lee streets in Spokane, Washington. The purchase was financed by a $1,000 loan from his father and mother. These were Depression times, and it was four years before the loan could be paid back out of profits.

It took courage and faith to launch a business at a time when America’s economy was turned upside down. Over the years, Mr. Rosauer would parlay these traits into one of the most successful and innovative corporations in the Pacific Northwest. In 1938, he sold his first neighborhood store and reinvested the earnings in another. A short time later, he repeated that process again.

Then in 1949, Mr. Rosauer opened the company’s first – and Spokane’s first – supermarket. “Located at 3rd and Oak, it incorporated lessons and ideas that had been 15 years in the making. At that time, Rosauers had about 20 employees. But these dedicated people made the new supermarket an instant success. Interestingly, that first store is still operating, in a space seven times larger than its original size.”

Since the first supermarket in 1949, Rosauers has expanded its operations to include conventional supermarkets, price impact super stores, and natural and organic markets, serving the Inland Pacific Northwest in Washington, Oregon, Idaho and Montana.

In 1984, prior to retiring, Mert Rosauer sold the company to another Spokane-based business, URM Stores Inc. By selling to his supplier, Rosauer felt that the traditions he established would endure at the stores he founded for many more years to come.

In September 1989, after just five years of ownership, the board of directors for URM Stores made a decision to sell the Rosauers chain. On July 27, 1990, a dream came true for the 1,250 Rosauers employees of that time. They became the proud new owners of 15 food and drug stores operating in four states, one free-standing pharmacy, an ice

Super King Markets

cream plant and the corporate office building, through an employee stock ownership plan transaction.

Since 1990, Rosauers has made several acquisitions to expand stores and add to the total number in operation. These included: Market Time Drug in Lewiston, Idaho; Drug Fair in Moscow, Idaho; Super 1 Foods in Spokane, Washington; the Monroe Street Market and Spokane Wine Company in Spokane, Washington; Super 1 Foods in Walla Walla, Washington; Super 1 Foods in Colville, Washington; and the Excel Food Store in Colfax, Washington. New stores have been built in Yakima and 9 Mile Falls, Washington, Bozeman, Montana, and Meridian, Idaho.

In June of 2000, the employees, by unanimous vote, resold the company to URM Stores. Today, Rosauers Supermarkets Inc. consists of 17 Rosauers Stores, four Super 1 Foods Stores and one free-standing Huckleberry’s Natural Market. The company has about 2,100 employees.

Rosauers has continued to stand by its founding principles of providing the highest quality products, largest selection, cleanest stores and friendliest, professional service.

Commitment to valuing its employees and customers will continue to guide the company toward a successful future. Mert Rosauer would be proud of the legacy he founded so many years ago

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Super King consistently delivers the highest quality of food products at excellent values in clean stores. Its employees are the best partners in this endeavor, making Super King a desirable workplace.

The company’s customers reflect the diversity of Southern California, as does its products. Super King honors diversity, while ensuring a safe shopping environment for all patrons.

  Superior Grocers Superior Grocers is one of the largest independentlyowned chains of grocery stores in Southern California. Its philosophy is to offer the highest quality products at the lowest prices with exceptional customer service.

Shoppers can always count on excellent value, variety and quality at Superior Grocers. As the company noted: “We are dedicated to building a community of loyal customers, vendors and staff, where food shopping is fun and the

Western Kosher

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Los Angeles-based Western Kosher is a gourmet market carrying kosher groceries and prepared meals such as sushi, plus wine and fresh produce.

In its nomination, the person recommending the company wrote: “I believe that Western Kosher team deserves recognition for implementing charity giving through their online shop. They have partnered with a local charity to act as their vehicle to deliver groceries to poor families in their local community.”

spirit and love of family guide our actions. Superior takes great pride in the abundant variety of freshly prepared products found in the bakery, meat and seafood.”

In addition to beautiful, spacious stores filled with fresh foods, Superior also offers other services to support the community. These include utility bill payment processing, water vending machines, ATMs and coin counting machines.