The Extern Difference

There are many reasons why people choose to work with Extern. There are two core beliefs, however, that we call the Extern Difference, and they are:

We Don’t Walk Away

We keep going back. We believe in giving people as many chances as they need to transform their lives. Whatever problems or challenges a person may be facing, we keep going back - and back - until they are ready to engage with us. And if someone chooses to step back from working with us, we leave them with one important message: “When you are ready, however long that may be, we will be here for you. And we’ll say hello again soon.”

We Don’t Reach Out, We Reach In

We reach in. Every day we work with people who are marginalised, who feel isolated and vulnerable, and may find themselves unable to break out of the situation they find themselves in. So, when we knock on a door for the first time, we are often seeing an adult, a family or a young person at their most raw or vulnerable.

And we understand, because we deal in reality. We are proud to work alongside people who society may have forgotten about, or dismissed as ‘hard to reach’. So, when that person is ready, we help them open the door to begin to change their life, by reaching in and offering the support that they need.