Page 1


Pictured here from left to right : Mr. Felix Ubong, Landscaping Manager, Jaffery bin Kiuh, House Keeping Manager for Public Area Hayati Khalid, Financial Controller, Laurentius Bansing, Front Office Manager Sandie Johannessen, Spa Manager and Jeff Lu, Sales Manager.


The resort's existing pool will be converted into a water playground and recreational area encompassing a total built-up area of 2,000 metres. It will include adult and kids slides and a tapered shoreline to offer you a more relaxing and engaging holiday experience!

Ms. Ta

Coco-Joe's will be redesigned to reflect a contemporary grill and bar with an extended timber deck along the beach to accommodate beach front dining.

Star Personality

y Lan ck Pe

Get to know the many faces of our lovable staff. Our chosen personality of the quarter is executive housekeeper, Ms. Tay Peck Lan. Faultlessly passionate and extremely dedicated, Ms. Tay's responsibility in ensuring all 492 guest room needs are met has kept her occupied for the last 16 years. Her wealth of experience in the hospitality industry is a boon to the resort and a great resource for anyone in need of advice and assistance.

When asked about what keeps her going, Ms. Tay is quick to thank her team of committed housekeeping staff for their cheerful working spirit and enthusiasm. Her most memorable working experience was during the renovation of Tanjung Wing in 2002. Despite many challenges and a busy schedule, Ms Tay and her team of efficient housekeepers managed to stand united and achieve the resort's goal to get the wing up and running and in immaculate order. Kudos, Ms Tay, we are indeed privileged to have you with us every step of the way!

Congratulations Congratulations to Arther from Coco-Joe's for being a father again for the sixth time! Arther, a proud father of five recently welcomed his sixth child, a baby boy by the name of Mohd Aiman Dani on 10 March 2010.

Congratulations also to Linda Apuk, Service Leader Front Office at Kinabalu Club Lounge for the birth of her sixth child, a baby girl on 24 April 2010.

Guest Comments Thank you for sharing your experience with us.

We are writing to convey our thanks for the wonderful service you and your staff provided for our recent holiday. You made our wedding anniversary even more special by helping us to celebrate it in a very special way. The welcome and farewell were truly amazing and the level of personal service from all the staff we came into contact with was marvelous and much appreciated. The upgraded room was lovely and so was every other aspect of our stay. I could carry on for ages and still not be able to convey how much we appreciated it all! Please pass on our thanks to all those involved in making our stay so special. We are looking forward to seeing you all again. Lorraine and Peter Smith

My family and I stayed in your wonderful hotel and we want to pass on our heartfelt thanks to you and your staff for making our holiday so wonderful. We have not had the opportunity to take a holiday for a number of years and so to arrive at your hotel and to have received the amazing and genuine welcome, has left us speechless. The staff are so attentive and nothing appears to be too much trouble or indeed impossible to arrange! We have received amazing service from all the staff, however if you have an employee of the month then I would like to nominate your concierge James who has been so helpful in organising transport and recommending places we should visit, helping to make our holiday the best experience ever. Huge thanks again to you and your team. Neil, Michelle & Ethan

Sabah: Calendar of Events 4th KK Jazz Festival

25th Sabah Dragon Boat Race 2010

4th KK Jazz Festival - 18 to 19 June 2010 An annual Jazz extravaganza event organised by the Rotary Club of Kota Kinabalu (RCKK) with the support of the Society of Performing Arts Kota Kinabalu Sabah (SPARKS). The Jazz Festival brings together a musical melting pot of talents from around the world.

25th Sabah Dragon Boat Race 2010 - 19 to 20 June 2010 A traditional Chinese event that evolved from myths and legends that has grown into one of the main highlights of the year. This exciting race has attracted many teams from as far as Australia, Hong Kong, Japan, China, Singapore and Brunei.

Sabah Food Exhibition

Sabah Food Exhibition - July 2010 Sabah has a wide variety of eccentric dishes that can only be found in different districts. This exhibition allows you to see and sample some of these dishes as well as an opportunity to learn more about the unique ingredients used to prepare these delicacies. Must-try dishes include the traditional Kadazan hinava (pickled fish), bambangan, nonsom and many others.

Merdeka Day Regatta

Merdeka Day Regatta - August 2010 Held in conjunction with the National Day celebrations, this regatta involves different classes of boats and is open to sailors from around the world. For further information, please refer to Sabah Tourism's website

LIKAS BIRD SANCTUARY CLEAN-UP Shangri-La's Tanjung Aru Resort & Spa and Malaysian Association of Hotels will be organising a clean-up of the Kota Kinabalu City Bird Sanctuary with the resort staff in June. The bird sanctuary is an important refuge and feeding ground for many resident and migratory birds, as well as a breeding ground for marine life.

BLOOD DONATION DRIVE April Fools Day took on a serious note with a blood donation drive at the resort organised with Sabah Women's and Children's Hospital in aid of Thalassaemia children. Guests and staff from various departments in the resort demonstrated their enthusiasm and willingly participated in the blood donation drive resulting in the collection of 62 pints of blood. The resort intends to organise a similar drive in October this year.

DONATION OF TVs 16 local schools and institutions in Kota Kinabalu received 31 used 29inch television sets from the resort. These television sets are still in good working condition and were donated to selected schools and institutions as an additional educational resource and to allow for television-assisted learning methods.

STAFF BEACH TELE-MATCH Resort staff pitched against each other in this fun and healthy competition between departments. The beach tele-match is part of the resort's commitment to corporate social responsibility (CSR) to ensure its employees feel valued and happy in their work environment.

EARTH DAY WITH MANAGEMENT The resort management played Mr. Green Fingers on Earth Day by harvesting vegetables and spices from our resort grounds, planting lemongrass and taking turns to contribute to bokashi composting.

DONATION TO SERI MENGASIH A total of RM850.00 was raised from the sale of hand-made leaf vein bookmarks by the children of Seri Mengasih.

EM MUD BALL EDUCATION Last month, the resort guided several organizations and institutions in Kota Kinabalu on EM mud ball through live demonstrations with the assistance of the resort's recreations team. 20 Jalan Aru, Tanjung Aru, 88100 Kota Kinabalu, Sabah, Malaysia. Tel: (60 88) 327 888 Fax: (60 88) 327 878 Email: Website:

E-newsletter Issue No.3  

June - August 2010