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How to Improve Guest Experience - Shafqat Dad | Hotels & Hospitality
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How to Improve Guest Experience by Shafqat Dad | May 4, 2021 | Hotels & Hospitality
At the heart of every hotel or bed and breakfast lies the guests who visit these facilities. If the guests are not happy and do not have a good experience, then the business cannot expect to have success. Fortunately, however, improving upon a guest’s experience is not difficult, nor does it take huge amounts of money. Instead, simply following a few basic tips can do the trick. Require Friendliness When guests visit a hotel or other lodging facility, they are away from home and from the things that make them comfortable. Thus, making guests feel welcome and like they’re at a “home away from home” can have a major impact. One of the easiest ways to achieve this at-ease feeling is to enforce friendliness among the hotel staff. If everyone, from the front desk clerk to the bellhops to the people who clean
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