Q 1 Q 1 H I G H L I G H T S - B A R B A D O S H I G H L I G H T S - B A R B A D O S
Q I N P S Q I N P S + 6 8 . 1 + 6 8 . 1 E X C E P T I O N A L E X C E P T I O N A L
ALL VERBATIM COMMENTS WERE TAKEN FROM THE VOC SURVEYS FOR 2024.
“I'MASATISFIEDCUSTOMER.”
NEW BUSINESS SURVEY
“NOTATTHISTIME.THEPROCESSISGOING SMOOTHLY.NOCOMPLAINTS.”
CLAIMS SURVEY
"I'MCOMFORTABLEWITHSAGICOR."
NEW BUSINESS SURVEY
“I'MPLEASEDWITHTHESERVICETHATI RECEIVEDONYOURWEBSITE.KEEPIT UP!”
DIGITAL SURVEY
ALL VERBATIM COMMENTS WERE TAKEN FROM THE VOC SURVEYS FOR 2024.
“IDIDNOTGETANYFEEDBACKTOMYREQUEST FORAQUOTE.NOONECONTACTEDME.”
DIGITAL SURVEY
“YESBEMOREUNDERSTANDINGAND SYMPATHETICTOYOURCUSTOMERSANDTHEIR NEEDS.”
RETENTION SURVEY
DEFINITELY, BE MORE EFFICIENT AND CONDUCT BUSINESS IN A TIMELY MANNER. YOU SHOULDN'T KEEP THE CUSTOMERS WAITING SO LONG.
NEW BUSINESS SURVEY
“THERESPONSETIMEISTOOSLOWANDIWOULD LIKETORECEIVEUPDATES.”
CLAIMS SURVEY
FOLLOW THROUGH ON OUR PROMISES
TO THE CUSTOMER
ADHERE TO OUR METRICS
BE AWARE OF OUR NON-VERBAL CUES
DISPLAY EMPHATHY
The new business survey measures the satisfaction levels of clients who purchased a policy within the month under review
The claims survey measures the satisfaction levels of c and or closed within the period u
The retention survey measures the satisfaction levels of clients whose renewal is upcoming.
THE DIGITAL INTERACTION SURVEY MEASURES THE SATISFACTION LEVELS OF CLIENTS WHO INTERACTED WITH SGI VIA THE CLIENT PORTAL, SAGICOR'SWEBSITE, OR THE SAGICOR GO APP.
