Q 2 N P S Q 2 N P S + 6 5 + 6 5 E X C E P T I O N A L E X C E P T I O N A L
ALL VERBATIM COMMENTS WERE TAKEN FROM THE VOC SURVEYS FOR 2024.
“I RECEIVED OPTIMUM SERVICE. THE REP WAS VERY PROFESSIONAL, HELPFUL AND PATIENT. SHE ALSO PERFORMED HER TASKS SPEEDILY..”
NEW BUSINESS SURVEY
"THE PROCESS WAS STRAIGHTFORWARD. I RECEIVED A RESPONSE WITHIN MINUTES.
GREAT JOB!"
DIGITAL SURVEY
“I'MVERYPLEASEDWITHTHEQUALITYOFSERVICE THATIHAVEBEENRECEIVINGSOFAR. EVERYTHINGISPROGRESSINGVERYWELL.”
CLAIMS SURVEY
"I'M PLEASED OVERALL. WHEN I HAD A CLAIM, DUE TO AN ACCIDENT THAT I DID NOT CAUSE, SAGICOR HANDLED IT VERY WELL. THE PROCESS WENT SMOOTHLY."
RETENTION SURVEY
ALL VERBATIM COMMENTS WERE TAKEN FROM THE VOC SURVEYS FOR 2024.
“ BE MORE RESPONSIVE AND EFFICIENT. KEEP YOUR WORD AND TRY TO FOLLOW-UP WITH THE CUSTOMER.”
RETENTION SURVEY
"YOU SHOULD HAVE A SYSTEM THAT WOULD HELP YOU TO CALCULATE QUOTES FASTER."
DIGITAL SURVEY
“IDIDN'TLIKETHELACKOFRESPONSETOMY QUERIES.YOUSHOULDRESPONDTOYOUR CUSTOMERSINATIMELYMANNER.”
CLAIMS SURVEY
REMEMBER TO BE EMPATHIC
FOLLOW UP
KEEP OUR PROMISES TO THE CUSTOMER BE ACCOUNTABLE
The new business survey measures the satisfaction levels of clients who purchased a policy within the month under review
The claims survey measures the satisfaction levels of clien and or closed within the period unde
The retention survey measures the satisfaction levels of clients whose renewal is upcoming.
THE DIGITAL INTERACTION SURVEY MEASURES THE SATISFACTION LEVELS OF CLIENTS WHO INTERACTED WITH SGI VIA THE CLIENT PORTAL, SAGICOR'SWEBSITE, OR THE SAGICOR GO APP.
