From Good to Great As we reflect on the third quarter of 2026, there is much to celebrate across our team. This edition of Braveheart highlights the dedication, professionalism, and customer focus demonstrated by colleagues throughout Barbados and Trinidad & Tobago. The commendations featured in these pages are a direct reflection of the impact our team members continue to make every day through their commitment to service excellence. What stands out this quarter is not only the positive feedback received, but the consistency of the themes that emerge within our customers’ stories. Customers spoke of patience during challenging situations, clear communication throughout complex processes, responsiveness when they needed support, and professionalism that inspired confidence. Whether assisting with a claim, guiding a customer through policy options, or simply ensuring questions were answered thoroughly and promptly, our team members demonstrated what it means to put customers first. Behind every commendation is a moment where someone chose to go the extra mile: taking time to explain, following up proactively, offering reassurance during uncertain circumstances, or delivering timely solutions when they mattered most. These actions may seem routine to those who perform them, but to our customers, they often make the difference between a good experience and an exceptional one. To all those featured in this issue, and to the many others who continue to make a difference each day, thank you. Your efforts embody the values of our organization and demonstrate the positive impact we can achieve when we lead with professionalism, empathy, and a commitment to excellence. Congratulations on a successful Q3, and thank you for continuing to make every interaction count.
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Dawn Alleyne & Ariadne HarrisoN “Sagicor is truly setting the standard for what customer service in Barbados should look like. Exceptional service from start to finish! Every team member works in harmony to make you feel welcomed, acknowledged and cared for.”
Robert Farah & Shelly Ann Joseph “Dealing with Robert and Shelly-Ann during my claim experience made the process seamless and reassuring. Both were patient, kind, and attentive, which gave me the assurance that my matter was in good hands. Their support throughout the process was greatly appreciated and helped make the experience a positive one.”
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Janelle Jadoo “I would like to take a moment to express my profound gratitude for the service I received from Janelle Jadoo today and a few weeks ago as well. On both occasions, I reached out to her to regarding my nieces who were seeking to have their car insurance in place with us. There were many back and forth moments, but Janelle selflessly guided me through the process for me to assist in getting the information, as I was the liaison for them. While I felt ‘guilty’ taking up so much of her time trying to get everything, she remained steadfast in her efforts to help me. Her demeanor and reassuring tone really made an impression on me. I have never personally interacted with Janelle before this, in the 16+ years that I have been with Sagicor, but she has demonstrated an amazing spirit and passion for what she does. The first time she assisted me, she was ill and at home but saw my message on Teams and still made every effort to process the documents and put together the policy for Tamara. She made sure to forward the documents to the San Fernando Branch for my niece to visit and make the payments for her policy to be effected. I forgot to mention, we are from San Fernando. Today was an emergency situation where my other niece needed to renew her insurance as it expired, she had a quote already from her existing insurer but due to her sister’s experience, wanted to see if she could have switched to us. Despite it being the month-end and busy, when I reached out to Janelle, she did not hesitate to assist, requesting what was needed and before 1:00pm, the documents were ready for them to visit the San Fernando Branch to effect payment. This is truly service that should not go unrecognized. As I would have mentioned to Janelle, one should never be taken for granted just because they are accustomed to doing their job well. Sometimes there are so many challenges that may be faced before the final outcome and it is therefore important that appreciation is expressed and shown where possible. It is one of the greatest motivators. Again, I say thank you, Janelle, from my family and I.”
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Sonia Garcia “I would like to recognize Sonia for the excellent service she provided while handling my claim. From beginning to end, she was professional and courteous throughout our interactions. She kept me informed with regular updates and maintained clear communication throughout the process. Although the claim took some time to complete, Sonia consistently reassured me that every effort was being made to move it forward as quickly as possible. Her responsiveness, professionalism, and commitment to keeping me informed made a positive difference to my experience. I was very impressed with the service I received and it reinforced my confidence in being insured with Sagicor General.”
Makeba Jackman “I had an excellent experience working with Makeba Jackman during my insurance claim. Since this was my first time ever going through the claims process, I had a lot of questions and wasn’t sure what to expect. Makeba was incredibly patient, professional, and knowledgeable every step of the way. She took the time to answer every question I had, explained the process clearly, and made what could have been a stressful experience feel much easier. Her outstanding customer service, kindness, and willingness to help gave me complete confidence throughout the entire process. I truly appreciate all her support and would highly recommend Makeba to anyone who needs assistance with an insurance claim. Thank you for making such a difficult situation so much easier!”
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Stachys Noel & Jeneen Jagessar “I would like to recognize Stachys and Janeen for their assistance in securing Commercial Property coverage for one of my clients. Although the client was initially declined, Stachys took the time to review the situation, listen carefully, and help facilitate a positive outcome. Her support and willingness to assist were greatly appreciated. Janeen was equally helpful in executing the policy. She was patient, responsive, and always willing to assist throughout the process. Both Stachys and Janeen consistently demonstrate a strong commitment to service excellence. Their professionalism, willingness to help, and dedication to supporting clients make a positive difference and are a credit to their departments and the organization. Thank you both for your continued support. Thank you Stachys and Jeneen. Keep up the great work!!!”
Brittney Hendricks “Ms. Hendricks had a very high quality of professionalism and exuberance in welcoming me here. Looking forward to your establishments service as this process continues. Not saying this because I can but Ms. Hendricks really made my experience here on to remember. Thank you!”
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Kerry-Ann Wilson “Thank you for your support and for taking the time to explain the details of my car insurance payments. The information was clear, the requested documents were provided promptly, and the service was efficient throughout. It was a great customer experience. Sagicor should be proud of you”
Jalicia Burgess “It would be remiss of me not to recognize Jalicia for the service she consistently provides. She is always engaging, patient, willing, and accommodating, no matter the issue. I particularly appreciate her proactive approach in keeping me informed on the status of my policy and ensuring follow-up when needed. I'll take this opportunity to request that you keep up the very great work, your team is fortunate to have you and by extension Sagicor. Your contributions do make a positive difference, and I encourage you to lead by example and always make every effort to continue giving your best, no matter how challenging it may be at times. So again, I extend my heartfelt thanks for yet another wonderful interaction with you and I trust my giving you your well-deserved "flowers" here does well to inspire you to never give up on being the greatest version of yourself.”
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Rosita Harris-Lynch “Many, many, MANY thanks .... You are wonderful! Thank you so very much! Thank you for your assistance. I appreciated your support and the confidence it restored. Your efforts made a positive impact on my experience and were greatly valued. You are the quality member of the team that solves the problems... keep up your good work!”
Sharifa Goodridge “Sharifa is an excellent worker, she has been very professional and helpful throughout the process. Everything was done in a timely manner. She should get a promotion; she is the BEST!” “Excellent service on the phone and in person, within one hour of submitting proposal, I had a cover note. This kind of service is unusual in Barbados when doing business. Well done Sharifa Goodridge!”
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Sunita Sookdeo “Sunita has been so kind and considerate. She has been efficient with helping us with our claim and made the process smoother and faster. She is a wonderful customer service representative, and I would recommend her to anyone.”
Kara-Lynn Belle “I think from the time I entered the door, I was greeted with the most warming smile. I was sent to Kara-Lynn she was an is most pleasant, I sat and waited all the while she allowed me to know what was going on. I’m grading her 100%, will recommend Sagicor anytime.”
Celine Campbell “Celine provides excellent service. I highly recommend her. She takes time to explain the Claims process alleviating 90% of my worries. With this service, I strongly believe that she should be promoted. This service is what makes me recommend Sagicor and continue to be a customer.”
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Quamie Millar “I really want to express again gratitude for your professionalism and patience and thoughtfulness. I did not have a good experience with my evaluator, who never produced a document. You were very understanding and kept in touch without me feeling harassed. I appreciate your great customer service.”
Jehan Renn “Working with Jehan was an excellent experience. She was consistently responsive and always addressed my questions in a timely manner. Her attention to detail ensured that my coverage was accurate and clearly explained. She was professional throughout and provided a positive customer experience.”
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