1609 bcsc september newsletter

Serving bowling centers in Southern California for more than 75 years!

BCSC SEPTEMBER 2016 DIGITAL NEWSLETTER VOLUME 20, ISSUE 9

Tee Time!

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SAVE THE DATE BCSC Calendar of Events BCSC’S 34th Annual Golf Tournament & Annual Dinner Date: Wednesday, October 26, 2016 Location: Black Gold Golf Club Time: 10:30 a.m. - Tee Time 12 noon

CHILLAX!

INSIDE THIS ISSUE:

Urban definition: to loosen or reduce the level of stress by employing a more relaxed and groovy outlook.

I consider myself someone who can remain calm under pressure. But I’ve come to realize, like most of us, we are pressed beyond limits with family demands, work and like most BCSC members, doing all we can to run a business successfully. Add one more thing to the plate, and we can find ourselves at a tipping point.

The best thing to do for the sake of our well being is change the channel. Stay tuned! BCSC’s 34th Annual Golf Tournament and Annual Dinner is a great way to decompress for a day.

What I appreciate most about golf is the relaxing scenery of a beautiful golf course. Black Gold Golf Club is both relaxing, scenic and offers an outstanding menu.

A great way to take a mini-vacation from the intensity of life.

Did you know that as a member center, if you bring your foursome you’d receive one free entry to the Golf Tournament? That’s a $170 value! Those not into golf still benefit with one free entry to the Annual Meeting and Dinner. It is all part of your BCSC membership!

So, if you don’t have time to spare for a luxurious get-away, join us on October 26, 2016 and bring your foursome for a perfect day of fun, golf, and drinks. You can be that person who takes advantage of that free entry.

Go for it, chillax. . . You deserve it!

Groove on!

Anna

BCSC Calendar of Events BCSC Classifieds BCSC’s 34th Annual Golf & Annual Mtg. President’s Perspective Executive Director’s Report Fab 5 Sponsored by Classic Products Classic Products Partner Profile CEMA Newsletter Oak Tree Bowl-A-Thon Christmas Cheer All Year New Pepsi Contract BCSC Partners Board of Directors WPBI QubicaAMF

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BCSC Classified!

Looking to buy or sell hard to find items?

Contact Anna with details and your ad will appear here for free!

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BCSC’s 34th Annual Golf Tournament & Annual Meeting

Black Gold Golf Club - One Black Gold Drive Yorba Linda, CA 92886 October 26, 2016 Tee time 12 p.m.

$10,000.00 hole-in-one challenge and prizes. 18 holes, cocktail party, lunch, dinner. . . Foursomes available immediately!

Sign up today!

To Register Call Anna (818)789-0900 or

Click here!

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President’s Perspective Recently I had a debate with a fellow proprietor over the wisdom or foolishness of charging a mandatory gratuity for birthday parties and company parties. The practice at our bowling center has always been that a gratuity must be optional. A mandatory gratuity is an oxymoron. Tipping, by definition is voluntary. A gratuity is given freely, by the guest, for exceptional service.

For the server or party host, a gratuity should never be expected, nor should it be assumed to be automatically given and it should never be required. As a guest, I am offended by a mandatory gratuity. I am a pretty generous tipper because I come from a service background. I would generally tip more than the "mandatory" 18% if I wasn't being forced to.

The practice of a mandatory gratuity, in any industry is a bad one . Once it becomes mandatory, it is no longer a gratuity. Once it becomes mandatory, it becomes a tax, a service fee, or simply part of the price. By the way, a mandatory payment designated as a tip, gratuity, or service charge is included in taxable gross receipts, even if it is subsequently paid by the retailer to employees. Many people are unaware of this, so those of you who have a mandatory gratuity please be careful. It must be reported to the California State Board of Equalization. I really don’t know of anyone willing to pay a tax on somebody else’s revenue, but I’ve seen stranger things.

Just because mandatory gratuities for large groups are a common practice in the restaurant industry, does not make it a good practice, nor does it mean that we should be doing it for birthday parties and company parties in the bowling business. Even in the restaurant industry, consumers are not happy with mandatory gratuities.

Surveys have repeatedly shown that people would actually tip higher if the tip were not required. A gratuity should be a gratuity. It should be optional to the guest. It should be at the guest’s discretion and it should be service driven. People resent mandatory gratuities. The practice may or may not negatively affect a guest’s decision to do business with us, but it certainly doesn’t help us.

A mandatory gratuity in no way gives a party host an incentive to do a better job. In fact, it does exactly the opposite. With a mandatory gratuity, a host is guaranteed a minimum tip. With an optional gratuity, the tip is relative to the quality of service given. The better the service, the better the gratuity. I have observed parties in centers that employed a mandatory gratuity policy. The party hosts in those centers are generally horrible. One can say that goes to training, which it does. One can say it goes to a lack of performance standards, which it does, but one can also say that it goes to the fact that there was no incentive to do a better job. The entire issue of tipping, tip-pooling and tip-sharing is out-of-control in some bowling centers. Employees spend more time and energy worrying about their tips than in simply doing their jobs. Tips have become a God-given right and an entitlement rather than a privilege or bonus earned for exceptional performance. The best party hosts always make the best tips. Sure, there was the occasional party that would stiff a host even though they did a great job.

When that happened, which was rare, we always made sure the host was properly compensated.

Tipping is out of control everywhere! We have the food servers, bartenders, valet attendants, car wash attendants, bathroom attendants, the bellman, the maid, room service, manicurist, the hair stylist, the shampoo person, the dog walker, cruise ships, taxis, delivery people, golf caddy, tour guide, etc. Don’t forget about the ubiquitous tip jars. Starbucks are famous for them, but now they’re everywhere. I was at my optometrist recently and I was trying on some glasses and many pairs were on the counter with which I had to share with a tip jar.

Seriously!

Let’s please keep tipping as an optional gesture to reward exceptional service. If we make it mandatory, we’ll rarely get the service we deserve.

Tony

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Executive Director’s Report

Passing the Torch Since many of us have enjoyed the drama and excitement of the recent Rio Olympics, I thought the phrase, “passing the torch,” would be a good fit for my column title this month. Come the end of October, I will be concluding my tenyear tenure as BCSC’s Executive Director.

I will be figuratively passing the torch to the new BCSC Executive Director during the BCSC’s 2016 Annual Meeting on October 26th. Like last year, this year’s Annual Meeting will immediately follow the BCSC’s Annual Golf Tournament at Black Gold Golf Club in Yorba Linda. I hope to be able to see everyone on this special day, the day of my official retirement from the BCSC. Please join me as we celebrate the past decade and toast the next.

Ten years ago, I was offered this position by a wonderfully fantastic and quite fortuitous chance encounter. When the opportunity presented itself, I knew that I had to accept the challenge of becoming the ED of one of the most dynamic and diverse state chapters of the Bowling Proprietors Association of America.

Not too many people can say this about their work, but I have absolutely adored my job as BCSC’s executive director. What a blessing it has been to work with some of the most amazing bowling proprietors and their professional staffs on the local, state and national levels. And, I loved putting BCSC members in touch with our valued partners. The BCSC Partner Program is admired by many state associations.

Throughout my term as ED, doors of opportunity opened. I enjoyed an amazing year serving as president of the Society of Bowling Centers Association Executives. Representing the BCSC, this volunteer position allowed me to work with and learn from the hardest-working State Executive Directors from across the country. This dedicated group of men and women are exemplary professionals and are true foot soldiers, working on behalf of their members and the BPAA. I am humbled by how much they get done!

As my work on behalf of the BCSC comes to an end, there are far too many people to possibly mention and thank in this column. They are all the people who've inspired me throughout these past 10 years.

I want to thank the Board of Directors, all those who have served on BCSC’s committees and all our proprietors and GMs. Please allow me to encourage you to volunteer for a BCSC committee and/or board position this coming year. Of all that I’ve been able to see and do, I can state with complete confidence that members who are active in the BCSC will reap great rewards for their time and effort.

I wish the new BCSC Executive Director the very best on his/her appointment and hope they find their new responsibilities as rewarding, enlightening and enjoyable as they were for me.

All the best, Scott

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BCSC’s FAB 5 TOURNAMENT Sponsored by Classic Products

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The Details: • 12/4/16 State Finals 11a.m. @ Bowlium Montclair, CA • 5-man Baker style • Qualifying team(s) names and handicaps MUST be submitted

by November 11, 2016 • Qualifying teams from your center compete for $1555.00 GUARANTEED 1st Place

Plus $2,000 in prizes

The Cost: $200 which includes: • One team entry into state finals • Marketing kit and how-to-manual for in-house qualifier Click here for packet!

NEW Extended Deadline — Sept. 5th SIGN UP NOW

Center_________________________________________________ I want to be a qualifying center ________ yes ______ no I want to sign up _________ teams ($200 per team) My State Advancement Fee will be paid by _________ cash; ________ check; _________ credit Credit Card _______________________________________ Exp. Date: _____________ Sec. Code: ______________ Please Fax Back to BCSC #818-783-2874 Or call Anna #818-789-0900

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Western Pacific Bowling Supply Western Pacific Bowling Supply has been servicing the Southwest since 1994. That’s when Lee Haxton and his partners formed the business. They have also been a friend and partner with BCSC from the very beginning.

[They are known for their Pin Setters, Ball Returns, Scoring and More!]

They opened their doors 22 years ago in Orange County, and have provide after-market parts for both Brunswick and AMF ever since. The company sells to centers in all the western States such as California, New Mexico, Utah, Nevada, Arizona and Hawaii.

After-market parts is one of their specialties. Their main customers include bowling centers that are still operating equipment that’s nearly 50 years old. Those centers can buy parts dating as far back as 1956.

Regardless of age, Brunswick supports their equipment.

Over 18,000 parts in stock!

Member centers such as Linbrook Bowl, Shatto 39 Lanes which is circa 1960, are known for maintaining their retro style and need replacement parts from time to time. They and many other centers rely on Western Pacific. Especially since they are known for going that extra mile to find those parts. It’s a win-win for everyone, the manufacture, Western Pacific Bowling Supply and the bowling center. Lee explains that manufacturers still profit from making replacement parts. He compares those pieces to a Model A Ford, “You take care of your equipment and it will run forever.”

Or close to it!

There’s a lot to be said about older retro style centers. However, Western Pacific also works with the new family entertainment centers. Interestingly enough, for the past couple of years they’ve experienced an upswing in private home installations. It’s an area of their business that’s increased significantly. They are doing a lot of 2 - 4 - lane bowling alleys in residences, one of which is a mega mansion in Bel Air that’s generating a lot of international buzz. This home boasts of being one of the biggest homes in America at 100thousand-square-feet, and will cost, when finished, 500 million dollars. This mansion is twice the size of the White House and is expected to be completed, bowling alley and all, by 2017 !

It’s has now become trendy for celebrities and the rich and famous to design a personal bowling center for their homes. It makes true the old statement that everything old is new again. At the turn of the last century, steel magnates like Carnegie and industrialists like Henry Clay Frick built bowling alleys in their mansions.

Western Pacific Bowling Supply services existing bowling centers, new FECs, designs and installs home bowling alleys. Bottom line, they sell, install, replace, update and provide everything an old and new bowling center could ever need. It’s always good to know what our Partners are up to. Whatever your center needs, Western Pacific is a trusted BCSC friend and partner who is there for you .

For more information, please contact Lee Haxton at Lee@wpbowling.com. You can also call their offices at 714-974-1733, toll free 800-595-2695

California Entertainment Machine Association EXCERPTS - CEMA Newsletter - August 2016 Together We're Stronger!

It's been three years since the formation of CEMA and a great deal has been accomplished in that time. Earlier this year, CEMA took an important step in hiring Jarhett Blonien as its lobbyist to monitor legislation in Sacramento that could potentially have a negative impact on our industry. It's reassuring to know we have a network in place and are ready to act should negative legislation surface.

It goes without saying that together we're stronger and this goes beyond just being a member of CEMA. We encourage you to consider volunteering for any one of CEMA's committees whether it be Legislative activities, the Spotlight Show or Membership initiatives. Together we all have the power to add value to OUR association!

Please feel free to reach out to any of CEMA's executive board members and find out how you can get involved!

Michael Martinez, CEMA.information@gmail.com Ron Westphal, ron-w@nd-inc.com Ron Hunt, rhunt@betson.com Jim Wyatt, Jim.Wyatt@nen-inc.com

Legislative Updates - California State Expands Protections for Assistive/Support Animals in Workplace As noted in the August 8, 2016 CalChamber Alert, the question was asked "My employee asked to bring his rat with him to work. He says the rat is a "support animal" that helps him deal with his anxiety. Can a rat be a "support animal"? Yes. Given the broad definition of support animals, employers should not rule out any animal as a possible support animal--even if it is not an animal you would typically think of as one that may provide "support" to an employee.

Under both federal and California law, allowing disabled employees to have assistive animals in the workplace may be a form of reasonable accommodation.

California law is broader than federal law in the rights it gives disabled employees to bring assistive animals into the workplace. That protection increased when the Department of Fair Employment and Housing regulations were amended effective April 1, 2016.

The April 1, 2016 amendments made two key changes to the regulations governing assistive animals in the workplace. The amendments 1) expand the definition of "support animal"; and 2) removed the requirement that assistive animals must be trained.

What is a support animal?

California law defines "assistive animal" as "an animal that is necessary as a reasonable accommodation for a person with a disability." (California Code of Regulations, Title 2, Section 11065(a).)

A support animal is one type of assistive animal; other types include guide dogs, signal dogs and service dogs. Generally speaking, a support animal provides support to a person with a disability. California disability law did not recognize support animals as a type of reasonable accommodation for employees with disabilities until December 2012. When the law was changed to specifically include these types of animals within the definition of assistive animal.

The definition of what constitutes a support animal under California law was expanded with the April 1 amendments. A "support animal" is an animal "that provides emotional, cognitive, or other similar support in a person with a disability, including but not limited to, traumatic brain injuries or mental disabilities, such as major depression." (California Code of Regulations, Title 2, Section 11065(a)(D).)

Support animals are not limited to dogs--they can include other animals that provides emotional, cognitive or other support to an employee with a disability. Also, California law formerly required that assistive animals be "trained to provide assistance for the employee's disability." That requirement was eliminated with the April 1 amendments. Assistive animals, including support animals, no longer need to have any special training.

Request for Support Animals Requests from employees to bring assistive or support animals into the workplace should be handled the same way as any other requests for accommodations, employers should engage in a timely, good faith interactive process with the employee regarding the request for accommodation.

Employers may require that an employee requesting an assistive or support animal provide: ---Documentation from the employee's health care provider of the need for the animal (for example, why the animal is necessary as an accommodation to allow the employee to perform the essential functions of the job).

---Confirmation that the animal will behave appropriately in the workplace and meet the minimum standards for assistive animals. (California Code of Regulations, Title 2, Section 11065(a), Section 11069(c).)

May Budget Revision: Amid Declining Revenue Growth, Governor Holds Spending Line, Makes Saving a Priority The CalChamber welcomed news that the May Revision to the budget continues to fund essential programs but also pays down debt and saves for anticipated future economic downturns.

"We are pleased with the Governor's continued commitment to fiscal prudence," said CalChamber President and CEO Allan Zaremburg, "California's long-term economic stability and investment climate depend on saving for a rainy day and embracing the principle that we cannot fund ongoing programs with one-time money."

Governor Brown revealed that California will collect fewer taxes on sales and income than forecast in January. Nonetheless, revenues will grow by an estimated $6 billion this year and by more than $4 billion next year.

However, since this overall growth is lower than originally estimated, to keep the budget in balance the Governor ordered $1.9 billion in spending reductions for 2016-2017. For the next two years, Brown said California would have no new spending to ensure that the state maintains balanced budgets. Even so, said Brown, by 2019 California could face a $4 billion deficit.

The key reason for the reduced revenue growth is the volatility of the personal income tax, which will fall short of estimates by nearly $2 billion. The Governor acknowledged that the income tax, especially with the high tax rates on the top 5% of income taxpayers, creates enormous revenue uncertainty from volatile capital gains proceeds.

Save the Date

September 12-16 -- AAMA Annual Meeting and Gala -- St. Charles, IL September 16-20 -- AMOA Mid-Year Board Meeting -- Asheville, NC October 21-23 -- AMOA Road Scholar Program --Phoenix, AZ November 15-18 -- IAAPA -- Orlando, FL January 26-28, 2017 -- AMOA State Council Meeting -- Tampa, FL March 14-16, 2017 -- Amusement Expo -- Dallas, TX new location for 2017!

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Christmas Cheer All Year!

Throughout the years, Rick Lozano has enjoyed a lustrous career as a television news reporter. Most of us have seen him on Fox 11 News where he has faithfully covered all the happenings in Southern California for the past 17 years.

When most of us are snug in our success, we tend to nestle in and enjoy the ride. Not so for Rick and his wife, Heather, a Special Ed. teacher. They both looked around at the city that has blessed them in so many ways, and observed the poverty that still besets the most vulnerable, our city’s children.

Rick & Heather Lozano

Eleven years ago, Rick and Heather took a bold step and leaped into action on behalf of those whose voices have yet to be heard. They started an annual fundraiser, The Christmas Cheer Golf, event. This event raises money every year and gifts children in need with a holiday shopping spree! From the ground up, Rick created a charity that was built around this event.

Today, the charity has expanded and is now called Christmas Cheer A ll Year. Heather serves as president and together, this power couple continues to procure amazing sponsorships and business support from all over Los Angeles. In fact, when it comes to organizing these events, Christmas Cheer A ll Year is a family affair, with a lot of help from their friends. This year, they will be celebrating their very first Bowl-A-Thon! It takes place at Oak Tree Lanes in Diamond Bar on December 9, 2016, from noon to midnight.

The lineup of prizes is off the hook! Basically, anyone who enters the Bowl-A-Thon is guaranteed to win; you can’t go wrong. Plus, it’s all for the benefit of children! Now, remember. . . this is a twelve-hour Bowl-A-Thon. The earlier you sign up, the better your chances of getting your preferred time slot.

So, here’s the run down . . . the entry fees are $100 and $200 per person. Every $100 entry fee receives a 2-night stay in Las Vegas at the Plaza hotel. Every $200 entry also receives 2-night stay at the Plaza Hotel and includes round trip air fare for two. You’ll be on the strip in no time.

That’s just the beginning! There will be various divisions people can enroll in: the senior division; men’s; women’s; and youth divisions and possibly more. And those who win their division will also receive a prize. The winnings go to persons with the highest score.

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Shopping spree at FAO Schwartz!

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First place wins a 5-day, 4-night cruise that leaves Long Beach and visits Catalina and continues on to Mexico stopping at Ensenada.

Second and third place will win bowling equipment, electronics and TV prizes. How can all these prizes be available and money be raised at the same time? It’s all made possible by the many promotional companies and businesses that have been donating to Rick’s charity throughout the years. When Rick first started 11 years ago, they had 300 children participate. Last year alone, the Christmas Cheer all Year took 3,500 kids shopping. In the fundraising world, to organize and coordinate on that level takes a great deal of dedication and hard work.

Rick continues to expand the services his charity provides. Right now, they are giving away 500 school backpacks to kids. He’s also working on creating a mobile dental program that will provide basic dental services to children who have no way of accessing the care they need and deserve for their precious smiles.

This is wonderful work! And the sponsorships, business support and public participation over the past decade have enabled Rick to raise as much money as possible. That is very much the goal for the first of its kind, Christmas Cheer all Year Bowl-A-Thon, and Oak Tree Lanes has opened its doors in full support. This event is simpatico with Oak Trees’ owner’s life mission and that is to help children all over the world. How much more so than children in our own City!

Jim Hornung, Oak Tree’s general manager, explains, “It’s a lot of work, but everyone at Oak Tree is on board. We are committed to doing all we can to make signing up for the BowlA-Thon, and making donations as easy as possible.”

Back-to-school backpack giveaway.

If you click on the link below, it will take you directly to the Bowl-A-Thon sign-up page. http://www.oaktreelanes.net/bowl-a-thon.

For all the participants taking on this Bowl-A-Thon challenge, they’ll be able to keep their strength up with great food that’s served all day and night at Oak Tree’s huge sports bar. There’s even a 100-inch screen to keep you up-to-date with all that’s going on in the world.

This is an excellent opportunity for BCSC members and partners to show our City’s children how much we care and how much fun and generous the sport we all love can be!

For information and to sign-up, contact Jim Hornung directly at Oak Tree Lanes at (909) 860-3558 and ask him about their Bowl-A-Thon Fundraiser, Christmas Cheer all Year.

You’ll be glad you did!

Anna

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BPAA and Pepsi Team up to Pour Greater Profits!

Dear Pepsi Center, The New Pepsi Program for 2017 was just announced at Bowl Expo.

I wanted to reach out to you with the Good News and that if you renew your Pepsi agreement your Rebates will be going UP 39%. They will be going from $3.25 PER gallon to $4.50 PER gallon starting January 1st.

As a "Thank You!" from BPAA for being on the Pepsi program those centers who have been on the program for more than a year will be receiving a Resign Bonus of $.25 per gallon on the yearly average gallons that you have purchased throughout the program. This bonus will be sent out once the program renews. Just as a reminder, Members on the National Pepsi agreement are eligible to receive: $4.50 PER - gallon funding on Pepsi fountain products (NEW!) • Rebates on Cases of Bottles and Cans (NEW!)  National account fountain pricing - Lowest possible price  Equipment loaned to customer at no charge  FREE SERVICE!  Free national promotions every year To review the agreement, just click on this link. It will take you to BCSC’s website where you can download the contract, sign the signature page, scan and email to ScottF@socalbowling.com 

Renewals must be in by December for the resign bonus and to insure there is no interruption on rebate reporting. IF you have any questions please ask.

Thanks!

If you prefer to deal with BPAA directly, contact: Terry Taylor BPAA - Pepsi Account Coordinator 621 Six Flags Drive Arlington, TX 76011 (800) 343-1329 x 8473 (469) 547-0654 - Fax

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BCSC PARTNERS

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GOLD LEVEL PARTNERS Professional Bowlers Association Janay Haggerty 2152 Ellesmere Loop Roseville, CA 95747 206.654.6003 (w) 206.819.3347 (cell) Janay.Haggerty@PBA.com PJ Rosendahl General Manager ZOT Pinsetter Parts Cell: 303.919.8189 pjrosendahl@zotcolorsplash.com

QubicaAMF Joe Roussin 190 S. Summertree Road Anaheim Hills, CA 92807 714-974-9436 jroussin@qubicaamf.us www.qubicaamf.com

Golfstream Inc. Darren Dummit 1926 East 7th Street Los Angeles, CA 90021 310- 936-3363 darren@playgolfstream.com http://www.playgolfstream.com/

Gilbert, Kelly, Crowley & Jennett LLP Los Angeles ● San Francisco ● San Diego ● Sacramento Direct: 213.615.7039 Sonia Esteves | SME@gilbertkelly.com www.gilbertkelly.com Classic Products Corp.

Bob Andrews Account Representative 800-444-0123 (Toll Free) 559-314-5502 (Cell) randrews@classicproducts.com

BCSC PARNERS, Cont’d useTray.com Peter Kellis 650-521-6253 peter.kellis@useTray.com

Guardian Eagle Security Inc. Freddy Galal 4311 Wilshire Blvd Ste. 419 Los Angeles, CA 90010 888-990-0002 info@ges.net

New Center Consulting, Inc. Glenn Hartshorn 3258 Aquinas Rochester Hills, MI 48309 248-375-2751 Glenn@newcenterconsulting.com Valet-It Parking Services Abby Rasouli 15053 Ventura Blvd Ste 208 Sherman Oaks, CA 91403 855-825-3848 info@valet-it.com

American Consulting Group Eric Martin 27758 Santa Margarita, Ste. #312 Mission Viejo, CA 92691 949-452-1840 Office 949-206-0972 Fax

Supplyworks Larry Zill 5635 Union Pacific Ave Commerce, CA 90022 323-837-4141 Office 818-634-6268 Cell Lzill@supplyworks.com www.supplyworks.com

Dippin’ Dots John & Cheryl Hiller 26893 Bouquet Cyn Rd Ste C-119 Santa Clarita, CA 91350 661-510-8348 • 661-857-3274

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BCSC PARTNERS Mike Kelly Regional Sales Manager Los Angeles CHIVETV 908-433-9243 ResignationMedia.com

Pepsi Robert Bustos 27717 Aliso Creek Road Aliso Viejo, CA 92656 949-279-7925 - Cell Robert.bustos@pepsico.com

mike.kelly@thechive.com TheChive.com CHIVE.TV

Enviro-Master Services Steve Vivanco 7054 Gerald Ave Ste A Van Nuys CA, 91406 818-465-8085 laenviromaster@gmail.com

Family Amusement Corporation Stephen or Robert Peck 876 N. Vermont Ave. Los Angeles, CA 90029 323-660-8180 info@familyamusement.com www.familyamusement.com

Herzog Insurance Agency Bob Herzog 235 Main Street Pleasanton, CA 94566 800-300-1303 Bob.Herzog@herzogins.com

Murrey International, Inc. Bill Snoberger 14150 S. Figueroa St. Los Angeles, CA 90061 310-532-6091 www.murreyintl.com sales@murreybowling.com

Floria Financial Services Vayle Floria 1420 E. Chapman Ave Orange, CA 92866 (714) 742-0820 (Cell) (714) 704-9085 ext.110# (Office) (714) 740-5021 (Fax) vayle@floriafinancial.com www.floriafinancial.com

Mischel & Company Ken Mischel 432 Bonito Ave Imperial Beach CA 91932 619-423-2001 mischelco@msn.com

HPSI Hospitality Spencer Gonzalez 1 Ada, Suite 150 Irvine, CA 92618 949-250-4774 spencerg@hpsionline.com

Groupon Cameron Linder L.J. Linder & Associates Insurance Services Cell: 559-360-4695 Cameron.Linder@LJLinder.com

Kids Bowl Free Bruce Davis 239-389-9583 brucetalks@aol.com www.KidsBowlFree.com

Western Bowling Proprietors’ Insurance 1865 Herndon Ave Ste K Clovis, Ca 93611 Main: 800-200-9998 Fax: 559-298-2110 www.WBPIprogram.com larry.linder@ljlinder.com cameron.linder@ljlinder.com Western Pacific Bowling Supply Chuck Sager / Lee Haxton 1216 W. Grove Avenue Orange, CA 92865 714-974-1733 Lee@wpbowling.com

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BCSC BOARD OF DIRECTORS RON BRISENO

TONY SANDS President

Vista Entertainment Center 435 W. Vista Way Vista, CA 92083 P: 760-941-1032 ron@vistaentertainment.com

Jewel City Bowl 135 S. Glendale Ave. Glendale, CA 91205 P: 818-243-1188 tony@jewelcitybowl.com

SCOTT CHAUNCEY

STEVE DAVIS Vice President

Director of Operation Bowlmor-AMF / Brunswick P: 909-240-4789 schauncey@bowlbrunswick.com

Zodo's - Bowling & Beyond 5925 Calle Real Goleta, CA 93117 P: 805-967-0128 steved@zodos.com

CRAIG GOODMAN

GARY FORMAN Secretary / Treasurer

Santa Clarita Lanes 21615 W. Soledad Canyon Rd. Santa Clarita, CA 91350 P: 661-254-0540 craig@santaclaritalanes.com

Fountain Bowl 17110 Brookhurst St. Fountain Valley, CA 92708 P: 714-963-7888 gcf@fountainbowl.com

WILL MOSSONTTE DINA FINK

Buena Lanes 1788 S. Mesa Verde Ventura, CA 93003 P: 805-677-7770 x304 Dina.Buenalanes@gmail.com

SCOTT PODDIG

Empire Bowl 940 W. Colton Ave. Redlands, CA 92374 P: 909-793-2525 empirebowl44@gmail.com

TONY MENDOLA Harley's Simi Bowl 480 E Los Angeles Ave Simi Valley, CA 93065 P: 805-526-4212 Tony@harleysbowl.com

Bowlium

4666 Holt Blvd Montclair, CA 91763 P: 909-626-3528 scott@bowlium.com

Bowling Centers of Southern CA 12655 Ventura Blvd.

Studio City, CA 91604 Scott Frager, Executive Director Phone: 818-789-0900 Fax: 818-783-2874 E-mail: ScottF@socalbowling.com www.socalbowling.com

CHARLIE KINSTLER Del Rio Lanes 7502 Florence Ave Downey, CA 90240 P: 562-505-5435 cvkljk@aol.com

MICKEY COGAN Gable House Bowl 22501 Hawthorne Blvd.

Torrance, CA 90505 P: 310-378-2265

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Joe Roussin - District Sales Manager, CA & HI (714) 974-9436 - Phone / (804) 482-2712 - Fax jroussin@qubicaamf.us - www.qubicaamf.com

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VOLUME

20,

ISSUE

9

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20