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Lospitalite Service Excellence Awards 2026

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Service Excellence Award 2026

Lospiatlte Award Ceremony 2026|1


Service Excellence Award 2026

Welcome Welcome to the 2026 Lospitalite Lafyerte Sesel Service Excellence Awards Each year, the Tourism Department reopens registration to tourism businesses wishing to participate in the Lospitalite Lafyerte Sesel Service Excellence Programme. As part of its continued efforts to strengthen the competitiveness of our tourism industry and position Seychelles as a destination of choice through world-class service delivery, the Department proudly presents the fifth edition of the Service Excellence Awards. Since its inception in 2022, the programme has encouraged tourism businesses and employees to embrace assessment, continuous improvement and professional development. The 2026 edition marks an important evolution, with the introduction of a three-tier framework for tourism businesses. Moving away from the traditional first, second and third-place format, the new approach recognises businesses according to their overall performance while encouraging them to continue progressing on their journey towards Excellence. The programme not only celebrates achievement but also nurtures a culture of service that extends across our tourism industry. With tourism remaining a vital pillar of the Seychelles economy, delivering exceptional service is more than a professional responsibility. It is a commitment to every visitor and every resident. Each guest who arrives on our shores should be welcomed as a friend into our home and hosted with warmth, pride and professionalism throughout their journey. The Lospitalite Lafyerte Sesel Service Excellence Awards recognise the businesses and employees who embody this spirit and inspire others to raise their standards. As we celebrate this milestone 5th edition, we honour the passion, resilience and dedication that continue to define true Seychellois hospitality.

Lafyerte Sesel

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Service Excellence Award 2026

Foreword Minister for Tourism and Culture Amanda Bernstein Welcome to the fifth edition of the Lospitalite Lafyerte Sesel Service Excellence Awards. This programme began five years ago with a simple conviction. Good service should be noticed, named and rewarded. It should not be left to pass unremarked, as though it happened by accident. Five editions later, that conviction has held, and the programme has grown into something our industry recognises as its own. This booklet is a record. The businesses and employees named in these pages agreed to be looked at closely, and to be told plainly where they stand. Some are recognised tonight at the start of that journey and some much further along it. What they share is the decision to be measured at all, and that decision is worth recording. This year the programme itself has moved forward, with the introduction of a three-tier recognition framework. I would encourage every business in these pages to read its tier as a position rather than a verdict. Where you stand this year is the place you begin from next year. My hope is that, edition by edition, these pages fill with names that have moved up. I would add one thought about the individuals recognised here. Nobody arrives at this standard alone. Behind each name is a supervisor who corrected someone gently, a colleague who stayed late without being asked, and an employer willing to invest in training when it would have been cheaper not to. Service is taught, and it is passed on. When we honour one person tonight, we are honouring everyone who shaped them. This edition also opens our 2026 Tourism Festival, in the week the world marks World Tourism Day. It is fitting that our celebrations begin with the people who carry this industry every day of the year, in every district of our islands. To everyone named in these pages, my warmest congratulations. Keep this booklet. It is a reminder of what you achieved this year, and of the standard you have set yourselves for the next. Lospiatlte Award Ceremony 2026|3


Service Excellence Award 2026

Foreword

Principal Secretary for Tourism Sherin Francis

The fifth edition of the Lospitalite Lafyerte Sesel Service Excellence Awards represents another important step in our collective journey towards strengthening service standards across Seychelles. This year, 96 tourism businesses registered for the programme, with 93 achieving the required standard for recognition. Through planned assessments, mystery visits and mystery calls, participating businesses demonstrated their willingness to be evaluated, receive feedback and identify opportunities for improvement. The introduction of the new three-tier framework reflects the continued growth of the programme. It allows us to recognise businesses at different stages of their development while encouraging them to progress towards the highest level of service excellence. We also proudly recognise the tourism employees whose dedication, positive attitude and professionalism bring Seychellois hospitality to life each day. They remind us that behind every memorable visitor experience is a skilled, passionate and dedicated tourism professional. I extend my sincere appreciation to our assessors, partners and sponsors for their invaluable contribution. To all the businesses and employees recognised this evening, congratulations. May this achievement inspire you to continue improving, innovating and setting higher standards for our tourism industry.

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Service Excellence Award 2026

The Categories The Lospitalite Lafyerte Sesel Service Excellence Awards Ceremony honours the finest establishments and individuals working within the tourism and hospitality sector of the Seychelles. These businesses and employees demonstrate outstanding performance, setting a benchmark of excellence and providing a gateway to unforgettable moments, while offering immersion in the vibrant culture of the islands. Their dedication to service, sustainability, and active participation within the community transforms them into true ambassadors of Seychelles, ensuring a lasting positive impression on both visitors and locals alike. The Lospitalite Lafyerte Sesel Service Excellence Awards Ceremony celebrates the remarkable accomplishments of top tourism enterprises across the country’s tourism landscape. The recognized businesses fall within 12 specific categories, while 9 categories are dedicated to acknowledging the exceptional contributions and service of nominated employees.

Tourism Business Categories

Employee Nominee Categories

- Small Hotels

- Small Hotels

- Medium Hotels

- Medium Hotels

- Large Hotels

- Large Hotels

- Self-Catering

- Self-Catering

- Guesthouses

- Guesthouses

- Small Tour Operators

- Small Tour Operators

- Large Tour Operators

- Large Tour Operators

- Tour Guides

- Restaurants, Bars, Cafés

- Restaurants, Bars, Cafés

- Hirecrafts

- Hirecrafts - Taxis - Car Hire

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Service Excellence Award 2026

Nominated Employee Profiles The Lospitalite Lafyerte Sesel Service Excellence Awards acknowledges the exceptional achievements of the top employees within the country’s tourism industry. These employees have been recognised within 9 categories for their outstanding contributions and service excellence.

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Large Tour Operator Category

Service Excellence Award 2026

MASON’S TRAVEL Emanuella Magloire is a rising talent at Mason’s Travel whose enthusiasm and deep passion for Seychelles are evident in every tour she leads. Reliable and teamoriented, she regularly volunteers to support colleagues on Praslin and La Digue during busy periods. Her professionalism, initiative and positive attitude make Emanuella an inspiring example for young women pursuing careers in tourism.

Name: Emanuella Magloire Post Title: Tour Guide

MASON’S TRAVEL Samenta Valentin is a highly dedicated and productive Tour Guide and Representative at Mason’s Travel, known for creating memorable and authentic Seychelles experiences. Her enthusiasm for the islands, combined with her ability to manage several responsibilities, makes her a dependable source of support for guests and colleagues alike. Through her excellent conduct and consistent commitment to quality, Samenta sets a strong example within the tourism industry. Name : Samenta Valentin Post Title: Tour Guide/Representative

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MC SEYCHELLES TRAVEL & TOURS Gaettane Camille brings professionalism and a consistently positive attitude to her role as Reservation Agent at MC Seychelles Travel and Tours. She willingly goes beyond her assigned duties to ensure that guests feel welcomed and valued. Her commitment to providing thoughtful service makes her a reliable colleague and an important part of the company’s customer experience.

Name : Gaettane Camille Post Title: Reservation Agent

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MASON’S TRAVEL Sabrina Larue is often among the first welcoming faces guests encounter upon arriving in Seychelles through Mason’s Travel. Organised, proactive and attentive, she helps ensure that each traveller’s arrival is smooth and reassuring. Her strong performance led to her promotion to Acting Team Leader, where she now guides colleagues, coordinates assignments and supports the seamless delivery of daily airport operations.

Name : Sabrina Larue Post Title: Airport Hostess

Small Tour Operator Category

Large Tour Operator Category

Service Excellence Award 2026


SILVERPEARL TOURS & TRAVEL Marlene Estico is a dedicated Sales and Reservations Manager at Silverpearl Tours and Travel, recognised for consistently delivering excellent service. Honest, composed and positive, she communicates clearly and manages her customers’ expectations with care and professionalism. Her ability to build trust and lasting relationships has made her highly regarded by clients and a valued member of the team.

Name : Marlene Estico Post Title: Sales and Reservations Manager

MC SEYCHELLES TRAVEL & TOURS

Nicola Marie provides safe, reliable and professional transportation services in his role as Driver at MC Seychelles Travel and Tours. His strong knowledge of Seychelles’ culture, traditions and history enables him to offer visitors valuable insight into the destination throughout their journey. By combining dependable service with a genuine understanding of the islands, Nicola helps guests travel with confidence while deepening their appreciation of Seychelles.

Name : Nicola Marie Post Title: Driver

Small Tour Operator Category

Small Tour Operator Category

Service Excellence Award 2026

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COCO DE MER HOTEL & BLACK PARROT SUITES Sennky Vidot’s progression from Gardener to Garden Supervisor at Coco De Mer Hotel & Black Parrot Suites reflects his dedication and readiness to assume greater responsibility. Recognised by the Ministry of Employment and Social Services for 20 years of service, he leads the team responsible for the property’s gardens and cleanliness. His creativity is also evident in the Creole decorations prepared for weddings and weekly buffets, while his willingness to assist other departments makes him a trusted colleague throughout the hotel. Name : Sennky Vidot Post Title: Garden Supervisor

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SILVERPEARL TOURS & TRAVEL Emile Louise is a reliable and hardworking Senior Travel Consultant at Silverpearl Tours and Travel. A strong communicator and supportive team player, he approaches his responsibilities with a consistently positive attitude. Emile is always willing to go the extra mile for his customers, regularly exceeding expectations to ensure their satisfaction.

Name : Emile Louise Post Title: Senior Travel Consultant

Large Hotel Category

Small Tour Operator Category

Service Excellence Award 2026


Service Excellence Award 2026

Large Hotel Category

CONSTANCE LEMURIA Trisha Songoire is recognised for her consistently excellent performance as Shop Supervisor at Constance Lemuria Resort Seychelles. In addition to carrying out her responsibilities to a high standard, she is a capable mentor and trainer who supports the development of her colleagues. Through her leadership and willingness to share her knowledge, Trisha sets a positive example for the entire team.

Name : Trisha Songoire Post Title: Shop Supervisor

KEMPINSKI RESORT SEYCHELLES At Kempinski Resort Seychelles, Chef de Partie Norita Richemond believes that breakfast should always come with a smile. Each morning, she brings freshly baked pastries from the kitchen to guests’ tables, creating moments of joy and connection that have earned positive reviews and inspired returning guests to seek her out. Equally supportive of her colleagues, Norita is regarded as a mother figure within the team and consistently goes the extra mile for guests and peers alike.

Name : Norita Richemond Post Title : Chef de Partie

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Service Excellence Award 2026

STORY SEYCHELLES

Large Hotel Category

Since joining STORY Seychelles in September 2025, Lifeguard and Gym Attendant Jinna Sanjeev has made a remarkable impact through his professionalism, reliability and commitment to service excellence. Named Employee of the Month in December 2025, he continued to distinguish himself by earning Hero of the Month recognition in every subsequent month. His influence is equally evident in guest feedback, with more than 30 positive mentions each month across satisfaction surveys and online reviews.

Name : Jinna Sanjeev Post Title: Lifeguard and Gym Attendant

CHEVAL BLANC Christophe Zialor brings a dynamic and proactive approach to his role as Sales and Marketing Coordinator at Cheval Blanc. His attention to detail,

reliability

and

willingness

to

support

the department reflect a genuine passion for hospitality. With a positive attitude and eagerness to continue developing his skills, Christophe is a valuable contributor to the resort and a promising talent for the future.

Name : Christophe Zialor Post Title: Sales and Marketing Coordinator

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Medium Hotel Category

Service Excellence Award 2026

DOUBLETREE BY HILTON SEYCHELLES ALLAMANDA RESORT & SPA Rania Asba combines front-office leadership with responsibility for maintaining quality standards at DoubleTree by Hilton Seychelles Allamanda Resort & Spa. In addition to ensuring that the hotel consistently meets its required standards, she confidently oversees daily operations whenever the Hotel Manager is away. Her ability to assume greater responsibility while maintaining a calm and professional approach makes her a dependable presence within the hotel.

Name : Rania Asba Post Title: Front Office & Quality Manager

LE DUC DE PRASLIN Ron Lesperance plays a key role in the daily operation of the Front Office at Le Duc de Praslin. Drawing on global service standards and best practices, he believes in sharing his knowledge to strengthen the capabilities of the entire team. His calm approach and commitment to the hotel’s continued development make him a dependable leader and a positive influence on his colleagues.

Name : Ron Lesperance Post Title: Front Office Manager

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Medium Hotel Category

Service Excellence Award 2026

INDIAN OCEAN LODGE Samantha Dubignon brings energy, compassion and a genuine concern for guest wellbeing to her role as Assistant Outlet Manager at Indian Ocean Lodge. She consistently goes beyond expectations to enhance each dining experience, earning the appreciation of guests and strengthening the Food and Beverage team. Through her professionalism and passion for hospitality, Samantha inspires her colleagues and serves as a positive role model within the department.

Name : Samantha Dubignon Post Title: Assistant Outlet Manager

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INDIAN OCEAN LODGE With 30 years of dedicated service, Assistant Head Chef Finette Didon is a cornerstone of the culinary team at Indian Ocean Lodge. Through her live cooking stations, she celebrates the flavours of Seychelles while forming genuine connections with guests, particularly those who return year after year. Her warmth, culinary skill and calm leadership, even in demanding situations, have made Finette a respected role model within the profession.

Name : Finette Didon Post Title: Assistant Head Chef


Service Excellence Award 2026

Medium Hotel Category

ALPHONSE ISLAND LODGE Chloe Van Eyssen brings creativity, technical skill and a genuine passion for cooking to her role as Sous Chef at Alphonse Island Lodge. Focused and dependable under pressure, she approaches every service with care, consistently producing thoughtfully prepared dishes of a high standard. By sharing her knowledge and leading through example, Chloe elevates both the work of her colleagues and the standards of the kitchen.

Name : Chloe Van Eyssen Post Title: Sous Chef

With more than 20 years of service at Chateau St

Cloud,

Ketty

Marcel

has

built

extensive

experience as both a Pastry Chef and Breakfast Chef. She approaches her responsibilities with professionalism and dedication, drawing on her experience overseeing the pastry department. Known for her excellent communication, strong attendance and reliability, Ketty is a trusted team player and a highly valued member of staff.

Name : Ketty Marcel Post Title: Operations Supervisor

Small Hotel Category

CHATEAU ST CLOUD

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Service Excellence Award 2026

Small Hotel Category

PIROGUE LODGE Flaviola Cherry is a pleasant and dependable Waitress

Pirogue

Lodge,

known

for

her

excellent attendance and the cheerful service she provides to guests each day. Always willing to assist wherever needed, she contributes beyond her regular responsibilities. As an active member of the Pirogue Lodge’s social committee, Flaviola also helps strengthen team spirit at her workplace, reflecting her commitment to both guests and colleagues. Name : Flaviola Cherry Post Title: Waitress

LA CIGALE ESTATE Jean-Luc

at

Farabeau

is

recognised

for

his

unwavering dedication to the core values of La Cigale Estate in his role as Junior Housekeeper. Through authentic daily engagement with guests and colleagues, he helps bring the estate’s legacy to life while contributing to a welcoming and distinguished experience for all. His consistent commitment to these values makes Jean-Luc a meaningful part of the La Cigale Estate team.

Name : Jean-Luc Farabeau Post Title: Junior Housekeeper

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Service Excellence Award 2026

Self-Catering Category

TREASURE VILLA Anjali Shrestha approaches her responsibilities as Villa Host at Treasure Villa with professionalism, positivity and a genuine commitment to guest satisfaction.

Exceptionally

hardworking

and

dedicated, she consistently goes beyond her duties to ensure that every guest feels welcomed and well cared for. Her warm personality and unwavering work ethic embody the true spirit of hospitality and make her an invaluable member of the team. Name : Anjali Shrestha Post Title: Villa Host

E & E SELF CATERING Eddy Bistoe combines his responsibilities as Housekeeping-in-Charge at E & E Self Catering with a genuine enthusiasm for engaging with guests. Reliable, friendly and attentive, he frequently goes beyond what is expected to respond to their needs. Eddy also enjoys sharing Creole cuisine and occasionally teaches guests how to prepare traditional dishes, adding a personal and distinctly Seychellois touch to their stay.

Name : Eddy Bistoe Post Title: Housekeeping-in-Charge

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Self-Catering Category

Service Excellence Award 2026

ROCHE KERLAN APARTMENT Selwyn Onezime brings punctuality, politeness and a consistently positive attitude to his role as Senior Housekeeper at Roche Kerlan Apartment. Always well groomed, he approaches his responsibilities with pride and a clear passion for his work. His professional presentation and dependable manner set a positive standard in his daily duties and make him a valued member of the establishment.

Name : Selwyn Onezime Post Title: Senior Housekeeper

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HILLCREST VILLA Mariana Tirant is recognised for consistently providing outstanding service in her role as Villa Host at Hillcrest Villa. Her steady commitment to guests reflects the high standard she brings to her responsibilities each day. Through this consistency, Mariana makes a positive contribution to every stay and to the overall experience offered by the villa.

Name : Mariana Tirant Post Title: Villa Host


Self-Catering Category

Service Excellence Award 2026

LA VILLA THERESE HOLIDAY APARTMENT Nathalie Finesse is recognised for the care and attention she brings to her role as Assistant Manager at La Villa Therese Holiday Apartment. With a keen eye for detail and a welcoming smile, she ensures that guests feel comfortable and well looked after throughout their stay. Her thoughtful approach and commitment to their needs make Nathalie a valued part of the establishment.

Name : Nathalie Finesse Post Title: Assistant Manager

Tahiri Jesinghaus is recognised for the strong work ethic brought to the role of Manager at Calou Guesthouse. Hardworking and committed to the responsibilities of the position, Tahiri contributes consistently to the day-to-day running of the establishment. This dedication makes Tahiri a valued member of the guesthouse team.

Name : Tahiri Jesinghaus Post Title: Manager

Guesthouse Category

CALOU GUESTHOUSE

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Service Excellence Award 2026

Guesthouse Category

ELJE VILLA

KOT BABI GUESTHOUSE Farita Joseph brings a genuine “service from the heart” approach to her role as Operations Supervisor at Kot Babi Guesthouse. Punctual and attentive, she carefully manages every guest touchpoint and maintains a positive demeanour even under pressure, ensuring that each guest feels like the priority. By consistently exceeding service standards, Farita has contributed to positive feedback and greater guest satisfaction.

Name : Farita Joseph Post Title: Operations Supervisor

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Elna

Etienne

is

recognised

for

the

ability,

determination and dedication she brings to her role as Manager at Elje Villa. She approaches her responsibilities with commitment while extending genuine hospitality to every guest. Her steadfast attitude and focus on service contribute positively to the experience offered at the villa.

Name : Elna Etienne Post Title: Manager


Restaurant / Bar/ Cafe Category

Service Excellence Award 2026

5 SPICES RESTAURANT

Lisa Hoareau has demonstrated clear passion and continued growth in her role as Bartender at 5 Spices Restaurant. Her commitment to developing within her field is matched by the exceptional customer service she provides. Through her enthusiasm and strong focus on guests, Lisa contributes positively to both the restaurant team and the experience it offers.

Name : Lisa Hoareau Post Title: Bartender

JARDIN DU ROI During her eight years at Jardin du Roi, Manager Emilie Confiance has distinguished herself through dedication, diligence and a strong work ethic. Punctual, disciplined and reliable, she approaches every responsibility with care and invests the effort needed to complete her tasks on time. Her consistent performance and dependable nature make her a trusted and valued member of the team. Name : Emilie Confiance Post Title: Manager

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Restaurant / Bar/ Cafe Category

Service Excellence Award 2026

CAFE DE ARTS RESTAURANT Chef Daniel Joubert is a highly skilled culinary professional whose approach as Head Chef at Cafe de Arts Restaurant extends beyond the food he prepares. With warmth and genuine care, he takes time to interact with guests, listen to their feedback and ensure that every plate meets the highest standard. This blend of culinary expertise, professionalism and personal engagement makes Daniel a true ambassador for hospitality. Name : Daniel Joubert Post Title: Head Chef

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HEBREWS CAFE & RESTAURANT Barbara Sarah is deeply devoted and committed to her role as Restaurant and Bar Manager at Hebrews Cafe & Restaurant. She consistently demonstrates excellence in carrying out her responsibilities and can be relied upon to deliver her work to a high standard. Her dependability and trustworthy nature make Barbara a respected and valued member of the team. Name : Barbara Sarah Post Title: Restaurant & Bar Manager


Service Excellence Award 2026

BRAVO RESTAURANT

Charlotte Micock is a dedicated and professional Waitress at Bravo Restaurant, known for her punctuality, reliability and careful attention to detail. Joyful and approachable, she welcomes guests with a warm smile, listens closely to their needs and readily offers assistance. Her positive attitude and thoughtful service help guests feel comfortable, valued and genuinely well cared for.

Name : Charlotte Micock Post Title: Waitress

Bruno Larue is the co-founder, operational lead and Skipper of Infinity Charter, where his leadership has contributed significantly to the quality and reputation of marine excursions on Praslin. His extensive knowledge of the ocean, commitment to safety and passion for authentic Seychellois experiences have earned praise from visitors and local partners alike. Through hands-on

management,

innovation

and

integrity, Bruno enables guests to experience the natural beauty and culture of Seychelles with confidence. Name : Bruno Larue Post Title: Skipper

Hirecraft Category

INFINITY CHARTER

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Service Excellence Award 2026

Hirecraft Category

MC BOAT SERVICES

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Richie Rose brings skill, confidence and a strong sense of responsibility to his role as a member of the Boat Crew at MC Boat Services. His warm welcome and friendly manner create a relaxed atmosphere on board, while his careful approach ensures that guests feel safe and secure. Through this reassuring combination of hospitality and professionalism, Richie helps make every journey an enjoyable experience.

Name : Richie Rose Post Title: Boat Crew


Service Excellence Award 2026

Tourism Business Category Lospitalite Lafyerte Sesel Service Excellence Awards Ceremony acknowledges the exceptional achievements of the top businesses within the country’s tourism industry. These businesses have been recognised within 11 categories for their outstanding contributions and service excellence.

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Service Excellence Award 2026

Tourism Business Category Finalists Small Hotel Category

Lodge

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Service Excellence Award 2026

Tourism Business Category Finalists Medium Hotel Category

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Service Excellence Award 2026

Tourism Business Category Finalists Large Hotel Category

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Service Excellence Award 2026

Tourism Business Category Finalists Self CateringCategory

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Service Excellence Award 2026

Tourism Business Category Finalists Guesthouse Category

Tropical Secrets

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Service Excellence Award 2026

Tourism Business Category Finalists Tour Guides Category

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Service Excellence Award 2026

Tourism Business Category Finalists Restaurant Bars Cafes Category

R

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E

S

T

A

U

R

A

N

T


Service Excellence Award 2026

Tourism Business Category Finalists Hirecrafts Category

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Service Excellence Award 2026

Tourism Business Category Finalists Car Hire Category

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Service Excellence Award 2026

Tourism Business Category Finalists Taxi Category

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Service Excellence Award 2026

Tourism Business Category Finalists Small Tour Operator Category

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Service Excellence Award 2026

Tourism Business Category Finalists Large Tour Operator Category

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Service Excellence Award 2026

Congratulations to the 2026 Lospitalite Lafyerte Sesel Service Excellence Awards recipients! Your achievement is the direct result of your dedication to the tourism industry. Thank you for your commitment to excellence.

to our sponsor

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Service Excellence Award 2026

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Service Excellence Award 2026

It's not just the luxurious amenities or the efficiency of service that guests will remember; it's the warmth, care, and empathy they experience.

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Service Excellence Award 2026

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Service Excellence Award 2026

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