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+ THESE CASINOS DELIVER THE UNEXPECTED UNPACKING THE NORTHEAST: GROUP ADVENTURES, DESTINATIONS AND EXPLORATIONS WHAT TO DO WHEN THINGS GO WRONG ON THE ROAD: PREPARING FOR THE UNFORESEEN Published by Serendipity Media, LLC Volume 24 Issue 1 w w w.group s to day.com

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IN THIS ISSUE O n t h e C o v e r : 2 0 2 6 G r o u p s To d a y N e x t G e n s

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THESE CA SINOS DELIVER the Unexpected

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UNPACKING THE NORTHE A ST: Group Adventures , Des tinations , and Explorations

Hannah Hohman COMMUNICATIONS & EVENT COORDINATOR

Maggie Mutch

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What to Do When Things Go Wrong on the Road: Preparing for the Unforeseen page 4

Why Delegation Matters: A Business Leader’s Guide to Loosening Their Grip page 18

Anna Abelson, Adjunct Instructor, NYU SPS Jonathan M. Tisch Center of Hospitality page 20

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A N OTE F RO M TH E M A N AG I N G E D ITO R Welcome to a new year! As you pack away the holiday decorations and set resolutions for the months ahead, we hope—despite much uncertaint y in the world—that you can’t help but feel optimistic w ith what the future holds. W hen we think of the future of the travel industr y, it’s this year’s class of Next Gen leaders—w ith their innovative and progressive ideas— which propels us into exciting new territor y. Turn to page 6 to meet this year’s class and v isit groupstoday.com to read their extended profiles! We also examine the future of family travel via the findings from the 2025 FTA Family Travel Surve y. A n na Abelson, co-resea rcher on t he

SARAH SUYDAM

study, walks us through the most pivotal f indings on page 20. We also

Managing Editor sarah@serendipity-media.com

delve into the tough to handle subjects, like what do when things truly go w rong on the road (page 4) and how business leaders can learn to loosen their grip to better delegate to their teams (page 18). If you’re still planning out your trips for the coming year (and beyond), be sure to turn to page 15 to read our Northeast region feature. From the towering sk yline of NYC, to the hidden gems of Boston, to New Jersey’s vibrant international culinary scenes, to the historic sites of Gettysburg, and more, there’s no shortage of experiences ideal for groups. And, if casinos haven’t been on your radar recently, it’s time to revisit the idea. On page 9, we explore some casinos with unexpected offerings that, in addition to top-notch gaming, give groups a reason to want to visit again and again. From all of us here at Groups Today, we hope the start of your new year

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is safe, productive, and full of incredible travels!

is MORE THAN JUST A MAGAZINE T h e “ B e s t o f ” d i g i t a l c o nte nt f o un d o n l y o n g ro up s to d ay. c o m BY TRAVELERS. FOR TRAVELERS: A NEW TAGLINE FOR A NEW ERA WILD ABOUT WINE TRAIL: SIP, SAVOR, AND EXPLORE SOUTHEAST OHIO JORGE L. PÉREZ APPOINTED CEO OF DISCOVER PUERTO RICO THE MAGIC AND MAJESTY OF LIVE PERFORMANCES!

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GET INSPIRED Enhance your professional development with timely group travel industry updates, business tips and more.

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ISSUES

What to Do When Things Go Wrong on the Road: Preparing for the Unforeseen meet i ng plac es i n t he e vent t he g roup get s separated. Should you be in a location where a demonstration or commotion breaks out, everyone knows to quickly leave and meet at this spot. In t he event of severe weather events, ensure t r aveler s pr ior it i z e s a fet y over lei su re w h i le listening to direct ion f rom loca l of f icia ls. Keep va luables such as you r passpor t on you at a l l times, contact your Embassy and travel insurance company who can assist during a weather crisis, and if possible, have cash on hand.

No mat ter how wel l you prepa re, somet imes t hings just don’t go to plan while out on the road. And while these bumps in the road can be frustrating, that doesn’t mean you can’t be ready w ith the necessar y information needed to spring into action to find a solution. POLITICAL UNREST AND NATURAL DISASTERS According to Michael J Bowers, President & CEO, Travel Safet y Solutions, LLC, groups should always prepare for the unexpected and do their research prior to traveling. “T he U.S. Depa r t ment of State’s Bu reau of Consu la r Affairs provides detailed destination specific travel and risk information for U.S. citizens to make informed international travel decisions,” Bowers said. “You can also find out where U.S. embassies and consulates are in the area you are traveling to.” In addit ion to t he t hreat level rat ing, Bowers suggests reg ister i ng for t he Sma r t Traveler En rol l ment Prog ra m, enabling you to receive messages and alerts from t he U.S. Embassy and to make it easier for them to locate you in case of an emergency. Bowers recommends having pre-determined

GROUPS TODAY Jan u ary/ February 2 02 6

LOST VALUABLES Before an internat ional t rip, it’s w ise to make copies of your passport should you lose it. “Travelers should make a paper copy of t heir passpor t and pack it in t heir luggage,” Bowers explained. “In addition, they can take a picture of the passport on their phone, as they’ll need their passport number when applying for a replacement.” The first step to take should one’s passport get lost is to contact the U.S. State Department by visiting their website or calling 202-501-4444 for assistance. “Once you’ve contacted t he Embass y, t hey ’l l guide you through the process of obtaining a new emergency passport,” Bowers added. Unfortunately, sometimes checked luggage gets lost. And while there’s only so much you can do in this situation, Bowers suggests preparing by: using a smart tag (such as an Apple AirTag) to monitor you r lug gage’s locat ion you rsel f; dow n load i ng your airline’s app to take advantage of their bag t rack i ng prog ra m (i f ava i lable); a nd ask i ng a n agent to confirm your bag tag is properly affixed. Be sure to repor t your lost luggage to your airline’s baggage service office right away and keep all documentation given by the agent safely stored for reference.

Issues Stock Photo © Adobe Stock

By Sarah Suydam

AVIATION WOES Flig hts ca n be delayed or overbooked, causing major headaches a nd st ress. Bowers suggests ensuring travelers have a pre-assigned seat upon book ing and to check in for their f lights via their airline’s app as soon as possible—t y pically 24 hours prior to f lying. “When you do this, you’ll see your seat assignment on the boarding pass. That process takes that available seat out of inventory in the airline’s reservations system,” Bowers explained. “When a f light is oversold, the last people to check-in may not get a seat assignment and are directed to the podium at the gate. Held seats may be released 30 minutes before departure on international flights and as late as 15 minutes before departure on domestic flights. Hopefully when this happens, everyone is accommodated.” If a delay or cancellation occurs, stay patient and tr y to rebook through your airline’s app or speak directly w ith a gate agent. You could even browse alternative f lights ahead of time to advise on which replacement f light you’d prefer, if it ends up being available. Remember: Being k ind is never a bad thing!

FEATURED IN THIS ARTICLE:

MICHAEL J BOWERS President & CEO Travel Safety Solutions, LLC Headshot © Michael J Bowers

PURCHASE SOME PEACE OF MIND “Travel insurance is something you should never leave home w ithout,” Bowers emphasized. “The coverage can cover addit ional t ravel interrupt ion expenses when t hings go w rong, medica l ex penses and may even cover some of t he ex penses you might have in get t ing your replacement passport, such as ground transportation, passport fees, additional hotel nights, food and beverages, etc.”

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G R O U P S

T O D A Y

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Through the support of reader nominations, Groups Today is proud to present this year’s class of Next Gens—people of the next generation who make a difference in the industr y w ith their progressive ideas, innovative mindsets and creative spirits. Congratulations! Read more about our 2026 Next Gens via their expanded profiles at groupstoday.com.

GROUPS TODAY Jan u ary / February 2 02 6

Headshots © Becky Carkeek, Tyler Duplantis, Fred Ferguson/ABA, Jim Foley/Eastern State, Mariah Hodapp BECK Y CARKEEK Sales Manager, Travel Dubuque

Becky Carkeek has led the charge on developing the group-focused campaign, “Travel Dubuque Groupie” which includes a printed guide, additional collateral, advertising, and messaging, elevating Dubuque as a top choice for motorcoach groups. Her innovative approach to group experiences has consistently exceeded expectations, creating memorable and seamless v isits. Since tak ing over the group tours, Dubuque has been featured in Groups Today, earning nominations as an Emerging Destination and a Top CVB—recognition that highlights Carkeek’s dedication to showcasing Dubuque as a group destination. T YLER DUPLANTIS Destination Sales Manager, Explore Houma

Wit h a bachelor’s degree in public relations, a master’s in marketing and communications, and as a proud tribal citizen of the United Houma Nation, Tyler Duplantis brings a wealth of experience to his role. Passionate about his community and the state of Louisiana, he strives to create authentic, meaningful experiences for every visitor while connecting with people from around the world and learning their unique stories. His accolades include Destinations International’s 30 Under 30 and a Southeast Tourism Society Shining Example Award. FRED FERGUSON President & CEO, American Bus Association, ABA Foundation

Fred Ferguson is President & CEO of the American Bus Association and ABA Foundation, representing the $158 billion group travel industry. He leads ABA Marketplace, the National Bus Traffic Association, and major advocacy efforts. A former Vista Outdoor executive and U.S. House Chief of Staff, he’s managed $3 billion in M&A communications, directed national CSR strategy, and testified before Congress. Ferguson holds an MBA from Oklahoma State University and enjoys family time, mentoring, and golf. JIM FOLEY Coordinator, Group and Member Sales, Eastern State

As the Coordinator of Group and Member Sales at Eastern State, a Philadelphia nonprofit dedicated to justice education on the site of the world’s first penitentiary, Jim Foley ensures a memorable experience for every group and member visiting the historic site. Foley believes that strong connections with tour operators and other local attractions, paired with excellent guest relations, are the key to creating lasting relationships and optimal visitor experiences. MARIAH HODAPP Director of Operations, Fly My Group

Mariah Hodapp is the Director of Operations at Fly My Group, where she leads a talented team focused on group air travel logistics and customer experience. Since joining the company in 2016, she has played an integral role in its continued growth. With a passion for collaboration and innovation, Hodapp is committed to driving operational excellence and empowering her team to deliver outstanding service to everyone Fly My Group serves.

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MADDIE McGUIRE Sales Associate, Travel With Barb

Maddie McGuire spent six years as a music educator, earning the “Inspire Award” before joining Travel With Barb as a Sales Associate. Now in her second year with TWB, she is dedicated to creating educational, meaningful, and engaging travel experiences for students. She especially enjoys accompanying groups to witness their excitement firsthand. As an active SYTA member and conference attendee, McGuire values continuous learning and being part of a student-centered industry. DARCY RUMPP Senior Procurement Specialist, EF Explore America

After graduating from the Universit y of South Carolina, Darcy Rumpp began work ing as a tour guide for a student travel company in Florence, Italy. This experience ignited her passion for group travel. To expand her k nowledge of t he indust r y, she joined t he Operat ions Team at EF Ex plore A merica, where she has successf ully built part nerships and st rateg ic init iat ives for t he past t hree years. Rumpp’s love for tourism, educat ion, and relat ionship-building has helped her advocate for the betterment of student travel. JOSLYN SCHOTT Assistant Director of Leisure Group Sales, Explore Branson

In just under two years at Explore Branson, Joslyn Schott has distinguished herself as an emerging leader in the tourism industry. A Missouri State University graduate with a Bachelor of Science in Hospitality Leadership, she brings creativity, strategy, and passion to her role. From developing innovative resources to spearheading impactful industry events to expand Branson’s visibility in new markets, Schott’s work ref lects her commitment to elevating the destination experience. TOM VIGNA Director of Marketing & Sales, Boston Duck Tours

As Director of Marketing & Sales at Boston Duck Tours, Tom Vigna turns spreadsheets into stories and innovating thinking into customer satisfaction. Equal parts data geek and creative strategist, he’s helped the iconic Boston Duck Tours blend analytics with imagination to move both numbers and people. From championship parades to group travel programs, Vigna’s focus on brand awareness, data, and community keeps Boston’s most famous tour at the forefront of Boston’s tourism scene. DANIELLE WEIGEL Owner & Operator, World Famous Boat Tours

Da niel le Weigel is co-ow ner of a women-ow ned, fa m i ly-operated eco tou r company t hat’s all about unforgettable experiences and exceptional ser v ice. She loves connect ing g uests w it h Florida’s w ildlife and coastal ecosystems, partnering w ith local agencies and cit y committees to inspire awareness and responsible adventure. Through hands-on tours, education, and communit y outreach, Weigel helps people of all ages connect w ith, appreciate, and protect the incredible w ildlife around them—and have a little fun along the way. Headshots © Maddie McGuire/Erin Dunagan at Omaha Headshot Co., Darcy Rumpp, Joslyn Schott, Tom Vigna, Danielle Weigel 8

GROUPS TODAY Jan u ary / February 2 02 6

T H EM E F E AT U R E

THESE CASINOS DELIVERthe Unexpected

B y A ll i s o n K ay B a n ni s te r

What takes a casino getaway for your group from the everyday to extraordinary? Amenities, amenities, amenities. Today’s travelers are looking for experiences beyond just their primary focus, and the casino resorts featured here deliver—whether it’s upscale cuisine, posh guest rooms, relaxing spa treatments, or live entertainment!

Photos © Oaklawn Hot Springs, Gun Lake Casino, Firekeepers Casino Hotel,Borgata Hotel Casino & Spa, Pechanga Resort Casino/Zack Benson, Mohegan Sun w w w.group s to day.com

T H EM E F E AT U R E Photos © Oaklawn Hot Springs, Borgata Hotel Casino & Spa, Firekeepers Casino Hotel,, Mohegan Sun

Oa k law n, a f i x t u re i n Hot Spr i ngs, A rka nsas for 100 yea rs, is k now n not on ly for its excit ing Thoroug hbred horse racing, but a lso its Forbes®-rated restaurants and hotel-spa. A st ra l Spa is ra n ked a mong t he top i n t he countr y, and perfectly complements its historic hot springs resort tow n surroundings. It offers unparalleled lu x ur y, w ith signature treatments, pools, saunas, needle showers, and more. The hotel’s chic guest rooms are always raved about, w it h half overlook ing t he cit y and t he ot her half facing the horse track. There are a number of bars and restaurants on site, w ith The Bugler and The OAK room & bar receiv ing Forbes nods. T he Bug ler is k now n for its st ylish inter ior a nd casua l elegance, as well as creative cocktails crafted by an expert mixologist, while The OAK room & bar features a vintage, gangster-era v ibe. There’s an expansive event center for meet ings and enter tainment, too. A nd, of course, horse racing, a state-of-the-art casino, and sportsbook betting. Gun Lake Casino Resort in Wayland, Michigan, balances elect r if y ing ga m ing w it h rejuvenat ing spa indu lgences and an all-new, extravagant pool experience. It has a new 252-room hotel, too. T he casi no boasts 2,300 state-ofthe-art slot machines, a live poker room, keno, a modern sportsbook, and more than 50 table games. After a day of play, groups could soak, sw im, and unw ind under the 32,000-square-foot glass atrium that’s home to Waw yé Oasis. In this tropical paradise, there’s a 21+ V IP pool, private cabana rentals, and a sw im-up bar. And, in the evening, it becomes a nightclub and concert venue. At MnoYé Spa, delight in a signature massage, facial, body t reat ment, or sa lon ma nicure. There’s a lso except iona l d i n i ng at Sh kodé Chophouse, CBK (Cra f t·Ba r·K itchen), and 131 Sportsbar & Lounge.

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Located in Bat t le Creek, Michiga n, a nd operated by the Nottawaseppi Huron Band of the Potawatomi, FireKeepers Casino Hotel is a premier Midwest resort a nd ga m i ng dest i nat ion w it h dozens of accolades f rom not able ent it ies, such a s US A Tod ay, Wine Spectator, and Casino Player Magazine. The awardw i n n i ng , 4 40-plus-room hotel has received a A A A Four Diamond rating for 11 consecutive years for its blend of comfor t, st yle, and lav ishness. In addit ion to f ive dist inct t y pes of suites, t here’s a mult i-level i ndoor pool, sau na, stea m room, w h i rlpool, a nd fitness center. Sta ndouts in dining a re Nibi, t he on ly A A A Four Dia mond rest au ra nt i n Sout hwest M ich iga n, a nd Dace y ’s Spor t sbook & Taphouse, w it h l ive spor t s betting in a casual atmosphere. The newly opened The Embers Bar is situated in t he main hotel lobby, and ser ves as a gathering space w ith v ibrant, game-f loor energ y, premium cocktails and spirits, and local fare. The casino itself has 2,700 slot machines, a 21-table live poker room, 63 table games, and exclusive V IP options. Borgata Hotel Casi no & Spa i n At la nt ic Cit y ’s Ma r i na Di st r ic t blend s h ig h-st a kes ga m i ng w it h world-class accommodations, spectacular dining and entertainment, and a serene spa escape. The hotel has 2,000 rooms and suites, w it h 700 of t hose located in the freshly remodeled, 43-stor y MGM Tower. Cuisine ranges from elevated American to Old-World Italian to classic steak house to pan-Asian, and there are several bars ser ving craft beverages as well.

W hether seeing top-name live entertainment at the Event Center or The Music Box or tak ing in a relax ing t reat ment at Spa Toccare, t here’s plent y to enjoy at Borgata. There is a lso an outdoor pool open in t he summer mont hs w it h cabanas, lounge chairs, a bar, and food and beverages, as well as a year-round indoor pool. And, let’s not forget poker and table games, slots, a sportsbook, and horse racing betting! One of t he la rgest resor t/casi nos i n t he Un ited S t a t e s , Pe c h a n g a R e s or t C a s i no i n Te m e c u l a , Ca l i for n ia of fer s 152 t able ga mes a nd 5, 50 0 slot machines in its 200,000 square foot space. And, that’s just the beginning! There are also t wo concert venues at Pechanga, bringing in big names in music, comedy, and more, as well as Journey at Pechanga golf course w ith stunning views of Temecula w ine countr y. The recently renovated Grand Ballroom wows guests, with new lighting, sound, wall treatments, and cultural displays. And, The Cove tropical oasis (open in spring, summer, and fall) allows for the ultimate in play—with pools, whirlpools, waterslides, and a swim-up bar, plus cabanas and daybeds. Fine dining includes The Great Oak Steak house, recognized by Wine Spectator and also winner of the A A A Four Diamond Award, as well as its intimate Chef’s Table wine room, ideal for small groups desiring the royal treatment. Mohegan Sun i n Uncasv i l le, Con nect icut sh i nes as a dest i nat ion cater i ng to a va r iet y of i nterests. Wit h nearly 4,000 slot machines and 300-plus table games, it appeals to thrill-seek ing gamers, while also prov iding culinar y delights, exciting entertainment, and a tranquil spa. Four distinct restaurants delight tastebuds, from the rustic dishes at The Farm Italy, to playful fare at Beaut y & Essex speakeasy-st yle supper club, la id-back com for t food at The Shed, a nd r ich past ries and bespoke cocktails at SIFT Bake Shop & A.T.Y Bar & Bonbons.

GAME ON takes recreation to the next level w ith bowling, arcade games, and karaoke, and Comix Roadhouse features top-tier comedy acts and countr y-rock performances (as well as a mechanical bull!). Both are available for private buyouts. There’s also The Sun Patio outdoor venue, which hosts live music, festivals, and other events primarily in spring and fall. On the more peaceful side, there’s Mandara Spa, offering therapeutic massages, soothing facials, and a host of other pampering treatments. Yet another space that’s undergone upgrades to stay relevant in a competitive landscape is Delaware Park Casino, in Wilmington, Delaware. It opened in 1937 as a racetrack, making several additions over the years, and, more recently, undergoing a $10 million renovation of the first-floor casino. On top of seasonal, live Thoroughbred horse racing and year-round simulcasting, they offer slot machines, table games, a poker room, and full college and pro sports betting. There are also high-limit table and slot rooms, as well as a new, nearly 10,000 square foot outdoor slot patio with 250-plus slot machines. Restaurant options include the updated and renamed High Steaks Brewery, the remodeled Del Cap bar and grill, and the creation of RBar—an upscale bar adjacent to high-limit slots.

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ELIZABETH, NEW JERSEY: RICH HERITAGE STEEPED IN REVOLUTIONARY WAR HISTORY sits next to the First Presby terian Church —the cemetery of which is the final resting place of key Revolutionary figures. GoElizabethNJ is planning an unforgettable semi quincentennial celebration with his toric reenactments, festivals, parades, and a walking tour. A s a key par tner of RevolutionNJ and America2 50, the city will host event s like the highly anticipate d Elizab eth Lib er t y Parade, b ringing hi s to r y to lif e through imm er s i ve storytelling. Elizabeth’s historic charm is just minutes from New York City by train or car, making it an ideal two-in-one trip. Spend the day walking in the footsteps of America’s Founding Fathers, then experience the lively energy of Manhattan by “ Founded in 16 6 4 , Elizab eth is one of the

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America’s 250th Elizabeth Committee With the U. S. marking its 250th birthday in 2026, Elizabeth, New Jersey, stands as a must-visit destination for history lovers. One of America’s oldest cities, Elizabeth played a crucial role in shaping the nation’s independence and of fers a rich heritage steeped in Revolutionary War history. Originally known as Elizabethtown, this historic city was a Revolutionar y War hot spot. Explore Box wood Hall, once home to Founding Father Elias Boudinot, and the Belcher-Ogden Mansion, which hosted a young Alexander Hamilton. The historic Snyder Academy, where Hamilton studied,

To plan your pilgrimage, contact tourism sales manager Josh Rouse at jrouse@goelizabethnj.com and see goelizabethnj250.com. Visit us online goelizabethnj.com Courtesy of GoElizabethNJ

GROUPS TODAY Jan u ary/ February 2 02 6

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Photo © Oak law n Hot Springs

S POTLI G HT

PLAN A GROUP ESCAPE W HERE LUXURY MEETS FUN IN HOT SPRINGS Oak law n Hot Springs brings people together in all the right ways. It’s the k ind of place where a girl’s weekend feels indulgent, a guy’s trip turns into a tradition and a family reunion finally happens w ithout the stress. Ever y detail at this retreat is designed to make traveling together effort less, whet her t he plan is to unw ind, celebrate, or chase a little excitement. Live Thoroughbred racing sets the pace for the season w it h fast f inishes, shared cheers, and plent y of reasons to keep t he weekend lively. The stands f ill w it h friends catching up, couples sharing a toast and families taking in the excitement of a day at the track. W hen the races end, the smoke-free casino keeps the energ y up with slots, table games, and a fun atmosphere that lasts well into the night. The Forbes-recommended Oaklawn Hotel blends comfort and convenience for every type of traveler. Rooms and suites have views of the track or the Ouachita Mountains, creating the perfect balance between activity and relaxation. Astral Spa, Arkansas’ only Forbes Four-Star rated spa, is ideal for bachelorette trips, couples’ getaways, or anyone who wants to slow down bet ween adventures. Guests can relax with

massages, facials, and hydrotherapy experiences that make wellness part of the fun. Dining together is another highlight of any Oak law n stay. The Bugler and The OA K room & bar are bot h Forbes recommended, offering t wo dist inct ive ways to gat her. T he Bug ler sets t he stage for a n elega nt d i n ner w it h ha nd-c ut stea k s, f resh sea food a nd a c u rated w i ne l ist per fec t for conversat ion t hat lingers. The OA K room & bar delivers a ref ined yet relaxed atmosphere w ith craft cocktails, small plates a nd delectable ma ins. For g roups on t he go, qu ick options throughout the propert y make it easy to grab something satisf ying w ithout missing a moment. The Oak law n Event Center brings even more to the ex perience w it h concer ts, comedy and touring acts that add a festive spark to any trip. And for those who like to ex plore, dow ntow n Hot Springs offers a dose of local charm w ith boutique shops, art galleries, and the historic Bathhouse Row—just minutes away. W het her it ’s a weekend w it h l i felong f r iends, a roma nt ic esc ape, or a cha nce to recon nec t w it h fa m i ly, Oa k law n Hot Spr ings ma kes it easy to t ur n time together into something special. With its mix of excitement, comfort, and connection, it’s more than a place to visit. It’s a place to share.

Learn more at oaklawn.com .

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D E S T I N AT I O N F E AT U R E By Sarah Suydam

UNPACKING the GROUP NORTHEAST: ADVENTURES, DESTINATIONS, AND EXPLORATIONS

T he Nor t hea st re g ion of t he U. S. i s pac ke d w it h h i stor ic la nd m a rk s, not able dest i nat ions, scen ic beaut y, a nd much more. From ha l lowed bat t leg rou nds a nd world-class ba l let to geog raph ica l ly d iverse shorel i nes a nd m ajor s por t i ng e vent s, g roups have plent y to ex per ience. A nd, w it h 2026 ma rk i ng t he 250t h a n n iversa r y of t he sig n i ng of t he Decla rat ion of Independence—spa rk ing celebrat ions a nd specia l prog ra m m i ng a l l a rou nd t he reg ion—t here t r u ly hasn’t been a better time to visit. Come along as we explore a tasting of what awaits.

End less oppor t u n it ies for f u n a re found in New York. Groups interested i n t he per for m i ng a r t s won’t w a nt to m iss out on t he “Puccini Tr io” of spec t ac u la r c la s sic s presented t h i s spr i ng at T he Met ropol ita n Opera: Boheme, Butterf ly, and Turandot. The iconic institution (first founded in 1883) is also presenting a new opera, El Último Sueño de Frida y Diego, a mag ica lrea l ist por t ra it of Mex ico’s pa i nterly power couple Frida Ka hlo and Diego Rivera. Continue the onstage magic at the New York City Ballet, where groups ca n v iew product ions of Chr istopher W heeldon’s Cont inuum, t he popu la r 19th-century ballet Coppélia, and more. Acadia Nat ional Park. Photo by Kelsey Hewson

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D E S T I N AT I O N F E AT U R E

Take things to new heights at Top of the Rock Observatory, with its new SKYLIFT and Beam experiences. Groups could even enjoy lunch with a view of the NYC skyline out on the deck! And don’t forget RiseNY—part exhilarating ride, part immersive museum. Niagara Falls and The Metropolitan Museum of Art also offer experiences groups can’t find anywhere else. W het her savor i ng t he f resh sea food a nd beaut i f u l landscapes found on Cape Cod and Martha’s Vineyard, taking part in some seasonal whale watching, or cheering at a once-in-a-lifetime sports event, Massachusetts delivers. Boston’s Freedom Trail, a 2.5-mile trail connecting 16 nationally signif icant historic sites, is a must. Histor y comes alive through this collection of museums, churches, meeting houses, burying grounds, parks—and even a ship. A somewhat hidden gem also in Boston is the Isabella Stewart Gardner Museum, home to several significant pieces of art. It’s also the site of an unsolved heist in 1990 which saw 13 still-unrecovered works stolen from the museum by two men dressed in police uniforms. Visitors can still see the empty frames from which the works were cut. Football-loving groups won’t want to miss out on seven FIFA World Cup 2026 matches, tak ing place this summer at Gillette Stadium in Foxborough. Those w ith an affinit y for t he spook y side of t hings can opt for a tour of Salem from Salem Historical Tours. A nd, if t hat’s not enough, t he 19 MetroWest Boston mu n icipa l it ies a lso of fer a n abundance of group-friendly outing ideas. In Pennsylvania, groups w ill find a number of top group destinations including Gettysburg, home to rich Civil War histor y. It’s here that groups can step back in time w ith an unforgettable tour on the Gettysburg Railway through the beautiful Pennsylvania countr yside, along w ith a number of area museums, notable sites, and historical centers.

Beyond the battlefield of Gett ysburg, groups could venture to Philadelphia, the birthplace of the U.S. Independence Hall and the Liberty Bell shine, while Reading Terminal Market offers a sampling of local f lavors. One Philly must-see is Eastern State, America’s f i rst pen itent ia r y t hat today convenes i mpor ta nt conversations that deepen our collective understanding of the justice system in America. A visit to this institution provides groups with a look into justice education while building awareness of the past, illuminating the present, and inspiring action. I n t he sma l l but m ig ht y st ate of Con nect icut, maritime history abounds. At Mystic Seaport Museum in Mystic, groups can venture into the nation’s leading ma r it ime museum to ex plore a re-created seapor t v i llage, see A merica’s oldest commercia l ship st i ll af loat, w it ness t radit iona l shipbuilding techniques f rom sk i l led sh ipw r ig hts in t he Hen r y B. du Pont Preservation Shipyard, and more. Just over a mile away is Mystic Aquarium, home to thousands of species of marine mammals, f ish, inver tebrates, and rept iles. Visitors can admire t he only beluga whales in New England, watch spritely African penguins, or enjoy a special call out message for the group during a tank dive or sea lion show. You might even choose to swing by the city of New Haven for a slice of New Haven-style apizza—a well-loved local tradition. Photos (top to bottom) © Top of t he Rock Obser vator y, Isabella Stewar t Gardner Museum (by Kyle K lein Photog raphy), Phildelphia C V B

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If there’s one thing you should know about New Jersey, it’s that culinar y delights can be found around almost every corner. There’s even a state-wide Anthony Bourdain Food Trail, tracing the roots of the late celebrit y chef, best-selling aut hor and globe-trotting food and travel documentarian. In Elizabeth, groups could get a real feel for what’s on the menu thanks to the city’s vibrant international culinary scene. Whether you choose the authentic Colombian dishes at Parador Rojo, the various Haitian and Caribbean baked goods at Two Brothers Bakery, the tender meats and fruity sangrias found at Spanish restaurant Taberna Del Rei, or one of t he many ot her stellar options, you truly can’t go w rong. In Atlantic City, groups can of course walk America’s oldest boardwalk, indulge in some saltwater taff y, and test their luck at the city’s various ocean-side casinos. But beyond the gaming and nostalgic boardwalk, there’s plenty more still to discover. Luxury spas have emerged as a popular activity for visitors of all kinds, in addition to shopping at more than 70 stores inside Tanger Outlets Atlantic City. If your aim is soak ing up t he reg ion’s natural beaut y, Maine should certainly be at the top of your list. The state’s Acadia National Park—k now n as the Crow n Jewel of the Nor t h At la nt ic Coast—boasts st u n n i ng la ndscapes, no matter what time of year you choose to v isit. From mostly rock y coast lines (besides t he apt ly named Sand Beach) and mountainous terrain to lush hik ing t rails, t he park delivers on its promise to be a place groups won’t be able to forget. Need some gear for your adventures? Be sure to v isit the L.L.Bean Flagship store in Freeport (temporarily located w ithin the Camp L.L.Bean tent during renovations) for all your apparel and monogramming needs. CONTINUE YOUR NORTHEAST ADVENTURES BY CHECKING OUT ADDITIONAL IDEAS FOR: » Rhode Island visitrhodeisland.com » Vermont vermontvacation.com » New Hampshire visitnh.gov

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ED U C AT I O N

Why Delegation Matters: A Business Leader’s Guide to Loosening Their Grip

W hen you’re a business leader or ent repreneur, t he importance of the success of your business is felt in an all-encompassing way. Because of t his, it’s rat ional to understand why some leaders want to have their hands in ever y single aspect of the business. But at what point does t hat well-intent ioned care t hrow off t he balance of t he tea m a nd t he dy na m ics of one’s operat ions? If you’re a busi ness leader or ow ner who has a ha rd time loosening their grip and delegating tasks to their capable team, keep reading.

WHY THE STRUGGLE? Su z a n n Foerster, L eadersh ip Coach a nd CEO of Suzann Foerster Leadership Coaching, explained that many leaders struggle to delegate because they don’t fully trust others to meet their standards, fearing the consequences if things go wrong. That fear, she said, often ties back to how it might ref lect on them as a leader. “For some, t he hesitat ion is leg it imate. T heir tea m may not yet have the sk ills or clarit y needed to succeed,” Foerster said. “In those cases, the leader’s real work is to develop their people, not just do the work themselves. But that requires getting off the treadmill and stepping out of t he comfor t of constant doing to invest t ime in coaching and a lig ning. You w ill move slower at f irst, and it may even feel uncomfortable. Yet that temporar y pain is the price of building long-term capacit y.” Accord i ng to Foerster, ma ny leaders t h i n k t hey ’re bei ng c lea r w it h t hei r tea m, but h aven’t ac t u a l l y achieved shared understanding. “Tr ue cla r it y mea ns being able to descr ibe exact ly w hat ‘good’ look s l i ke, w hat qu a l it y st a nda rd s to meet, a nd w hat outcomes w i l l ma ke you say, ‘Yes,

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that’s it,’” she said, noting how delegation breaks dow n w it hout t hat level of def init ion. “W hen leaders fa i l to delegate effectively, they over work themselves and send unintended messages to their teams.” Some of those messages include: » “I don’t trust you.” » “You’re not worth slowing down to teach.” » “It’s not OK to make mistakes.” “ T h i s br e e d s f r u s t r at ion , l i m it s aut onom y, a nd depr ives tea m members of oppor t unit ies to lea r n a nd build confidence. The ripple effect is a stif led team that performs below its potential,” Foerster shared. “A leader’s real job isn’t just to get t he work done; it’s to build t he team’s capacit y to get the work done. W hen leaders invest in their people’s sk ills and conf idence, they strengthen both performance and culture.” BEGINNING TO LET GO If you’re st r ug g l i ng to loosen you r leadersh ip g r ip, Foerster recommends getting curious about the cause of your hesitation and ask ing yourself the follow ing: » W hat’s really keeping me from delegating this? » Am I afraid it won’t be done perfectly? » Do I believe I’m the only one who can do it right? » Am I avoiding discomfort, giving critical feedback, or potential mistakes? » Do I fear not knowing what’s going on? » Is it hard for me not to be the “go to” person for everything in my department? “Naming what’s in your way is the first step,” Foerster sa id. “Once you see whet her you r relucta nce is about control, fear, or lack of trust, you can begin to address it w ith intention.”

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FEATURED IN THIS ARTICLE: ADVERTISER SUZANN FOERSTER Leadership Coach & CEO, Suzann Foerster Leadership Coaching Headshot © Kelly Braman Photography

I f y ou don’t k no w w he r e t o beg i n w it h delegat i ng , con sider t he follow ing four-step framework Foerster uses w ith her clients: 1. Ident i f y w hat to dele g ate. Choose work t hat grows your team or frees you to focus on higher-value priorities. 2. Match the person. Consider read i ness, mot iv at ion, a nd g row t h potent ial when deciding who should take it on. 3. Define the approach. Clarif y ex pectat ions, aut horit y, and check poi nt s. Prov ide t he resources and coaching needed for success. Ensure you both can clearly describe what “good” looks like; what standards and results will signal that the work is truly done well.

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Elizabeth DMO

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Fly My Group

www.flymygroup.com

Groups Today

www.groupstoday.com

New York City Ballet

www.nycballet.com

Oaklawn Jockey Club, Inc.

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Rise NY

www.runningsubway.com

Sevierville Convention & Visitors Bureau / Chamber of Commerce

www.visitsevierville.com

www.metopera.org

Aon Travel Practice

The Metropolitan Opera

“When leaders invest in their people’s skills and confidence, they strengthen both performance and culture.”

4. F o l l o w u p a n d r e f l e c t . Debr ief toget her on what worked, what didn’t, and how you both grew in the process. Rinse and repeat. “Being honest with yourself about why you struggle to delegate is the fastest way to get better at it,” Foerster reminded. “W hatever the reason, it’s normal. Your hesitation isn’t weakness; it’s human. Most resistance to delegation is rooted in real emotions like fear, control, or perfectionism. Once you name what’s driving it, you can lead yourself and others with more clarity and confidence.”

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Anna Abelson

Adjunct Instructor, NYU SPS Jonathan M. Tisch Center of Hospitality

Anna Abelson, co-researcher for the 2025 FTA Family Travel Survey (alongside the Family Travel Association), shared insight into this year’s report.

Why are the findings shared in this year’s survey so important to understanding the family travel segment as a whole? This 10th-anniversar y study prov ides a deep dive into the behav iors, preferences, and motivations that shape how families explore the world. Its value lies in: • Dual Segmentation: Sur veying both parents (focused on travel w ith children) and grandparents (focused on multi-generational and sk ip-generational travel) to capture distinct market nuances. • Breadt h of Data : Cover i ng ex ten sive con su mer preferences, from high travel intent (92% of parents are likely to travel in the next 12 months) to spending, book ing, and the inf luence of current economic and social trends. • Evolving Trends: Highlighting critical market shifts like Kidf luence, the grow ing role of technolog y, and the rising demand for accessible and inclusive travel. What were some of the most notable findings this year? A ffordabilit y Is the Def ining Cha llenge: Fina ncia l pressure is t he most signif icant and grow ing hurdle. A st rik ing 73% of parents cited affordabilit y as t heir top cha l lenge, a notable ju mp f rom 59% i n 2023. T h is is directly altering book ing behav iors: 50% of parents book lodging w ith a k itchen to prepare meals and 45% actively avoid hotels and airlines w ith extra fees. Kidf luence Is Now the Norm: Children have become genu i ne “co-pi lot s” i n t he t ravel pla n n i ng process, d r iv i ng dema nd for ch i ld-cent r ic, custom i zed t r ips: 77% of parents involve children in planning to ensure enjoyment, and children find their travel inspiration from social media (53%), friends (54%), and TV/movies (52%). The Rise of Accessible Travel: The sur vey highlights a va luable, yet u nderser ved, seg ment: fa m i l ies w it h

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specia l needs children (13.49% of a ll t ravelers). These families travel more often and spend more per trip, yet the travel industr y is falling short, receiving a “C-” grade on inclusivit y from this group. This gap presents a major opportunit y for travel advisors to specialize. St rong Potent ia l for T ravel Adv isor s: T here’s a sig nif icant gap bet ween t he high w illing ness to use a travel advisor in the next t wo years (61% of parents) and t he low cu r rent usage (19%). T he pr ima r y mot ivat ion i s f i na nc ia l, w it h 58% of pa rent s seek i ng adv i sor s specifically for access to better rates and prices. Where do you see the family travel segment going in the next 5-10 years? The nex t 5–10 years w ill be def ined by a dua l focus on hy per-persona lizat ion and cost management, bot h heavily inf luenced by technolog y. A ffordabilit y and Value as Core Drivers: Financia l considerations w ill remain the primar y barrier. Expect a sustained st rong demand for va lue-oriented choices like all-inclusive resorts (valued by 68% of parents) and cruises (valued by 81% of parents) due to the convenience of all-in-one pricing. Hyper-Personalized, Child-Centric Trips: Kidf luence w i l l deepen, dema nd i ng more specia l ized it i nera r ies designed around children’s preferences, particularly for relaxation/pool time and outdoor adventures. Technology Integration for Efficiency: While currently in early adopt ion, technolog y like A I w ill become an indispensable efficiency tool for budget management and quickly finding highly personalized itineraries. Cont inued Grow t h of Mu lt i-Generat iona l Travel: Wit h 57% of parents planning t his t y pe of t ravel, t he logistical complexity will escalate the demand for larger accommodations and solidif y the need for professional planning assistance from travel advisors.

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