Edition 97 - October 2017

Insider ISSUE97 OCT/NOV17

SUMMIT 2017 THE FULL REPORT THIS ISSUE COULD BE

YOUR LAST ISSUE RENEW YOUR MEMBERSHIP TODAY

GALA AWARDS 2017

SPECIAL REPORT

2017 Awards for Excellence Celebrate the Best of the Best in Self-Storage

KeepSafe Storage Sets the Pace in Security and Customer Service

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IN THIS ISSUE...

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4 Chairman’s Report

24 Trans-Ditch Rivalry Goes Golfing

6 From the CEO’s Desk

25 Framed!

8 Industry News

26 An Exhibition of New Ideas

10 SSAA launches new help desk for members

FEATURE

11 KeepSafe Storage takes on Hell or High Water 11 Calendar 12 Noticeboard 13 Flashback — The Gala Awards 1997 SUMMIT 2017 — THE FULL REPORT 14 Reaching for the Summit 16 Down to Business 17 Business Succession 18 Reaching the Climax 20 Celebrating the Best of the Best 23 Simone Hill Receives Life Membership Award Toll free AUS 1800 067 313 Toll free NZ 0800 444 356 Tel +61 3 9466 9699 Fax +61 3 9466 8081

U4/2 Enterprise Drive Bundoora VIC 3083

Email admin@selfstorage.com.au

28 The Winning Formula at KeepSafe Storage PROFILE 30 Looking Back, Looking Forward —

Mark Bateman talks to Insider

MEMBERS’ LEGAL FORUM 32 Know Your Obligations When Selling Up INFORMATION 36 Trade Directory 38 Board Members 39 SSAA Staff 40 Member Resources 42 New Members

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Web www.selfstorage.org.au LinkedIn Self Storage Association of Australasia Insider is printed by Homestead Press.

Email: printing@homesteadpress.com.au

Produced by: Magazines byDesign PO Box 7691, Baulkham Hillls NSW 1755 Ph: Linda Gunek on 02 8883 5890 Email: linda@bydesigngraphics.com.au Editor: Stephen Crowe Email: steve@thewriteteam.com.au

Insider is published bi-monthly by the Self Storage Association of Australasia registered in Australia ABN 23 050 341 725. This publication may not be reproduced or transmitted in any form in whole or in part, without the written permission of the publisher. Whilst every care has been taken in the preparation of Insider, the publisher nor any of its employees, sub-contractors or contributors assume any responsibility or liability for any loss or damage which may result from any inaccuracy or omission in the publication.

The views expressed are not necessarily those of the publisher or editor. Furthermore, Insider has the right to accept or reject all editorial and advertising material. All letters addressed to the magazine will be regarded as “for publication” unless clearly marked Not for Publication. All submissions may be edited for reasons of space or clarity and opinions expressed in letters are those of the author, not of the publisher or editor.

Insider Oct-Nov 2017

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Inside SSAA

CHAIRMAN’S REPORT  The Summit Provided New Inspiration to Attendees

Keith Edwards, Chairman, SSAA

If we all take home one idea from the 2017 Summit and put it into practice in our own businesses, we will receive a return on our investment many times over. Let’s briefly look at the numerous concepts and innovations delivered by our speakers at the Queenstown Summit.

The first day started with Steve Sammartino looking at technology and what the future will bring, followed by Mike Burnam with the StorageMart story, and Nicki McClintock from ASB Bank on why good leadership is required to build a standout company in an industry.

The second day commenced with Brian Birley providing great insights with the “One Page Business Plan”, and then we moved onto succession planning (exit strategies), with Mike Coleman and Richard Cooper from KMPG combining with the legal team from both countries, Simone Hill and Daryl King. Thrown into the mix was David Blackwell from Urbis and Rob Baird from Ezidebit with new stats and info on the industry.

The third day saw Jim Stewart providing the audience with gems of information regarding SEOs and Google, and then it was back with Brian Birley into management, with special emphasis on our best assets — our people. It ended with the inspirational Tony Christiansen, stating that our only limits are those we impose on ourselves.

I have spoken to Brendon Pongia, the wonderful MC from Cure Kids, and he was very happy with the generosity of those who attended the Summit, with $35,600 raised for Cure Kids.

Our thanks go to all the very generous sponsors for the Charity Auction, and their assistance in the work of Cure Kids in aid of research that will assist children worldwide.

“

All in all, the Summit was a resounding success.

Malcolm Collins FAPI MPINZ

Collins & Associates undertakes valuations, demand studies, operational and benchmarking reviews and property research using over 20 years worth of in-house data covering the self storage industry nationally.

We work in all sectors of the market including regional and country centres. Our personal, direct and engaged advice to clients produces bankable results for first mortgage security lending,public prospectus, asset value and purchase or sale negotiation purposes.

Our well researched reports provide business background understanding and lending comfort to individuals and institutions utilising our experience.

Valua�ons | Self Storage | Property Consultancy m: +61 412 476 554 or p: +61 3 8456 5134 Level 1 / 141 Capel Street North Melbourne Vic 3051 ABN 96 940 964 372 e: malcolm@malcolmcollins.com www.malcolmcollins.com

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Insider Oct-Nov 2017

”

From personal comments I received from those attending the Summit, I believe it has been a tremendous success for everyone.

The Board will continue with announcements of the benefits and value obtained to our members, through the new associations with Mercedes Benz and Bunnings. These benefits, along with the announcement made by Visy Boxes & More of the benefits for members of the Beaurepaires for Tyres discount negotiations, are further advantages for the member of the Association. They have placed the SSAA in a great position to continue growing, with increased membership and increased benefits.

All in all, the Summit was a resounding success, with members enjoying the beauty of the surroundings, the opening festivities at Walter Peak, the closing Gala Awards dinner, the great value received from the presenters and the networking opportunities.

Congratulations to all the exhibitors who made the effort to set up a fantastic Trade Show for us. We look forward to getting together again next year in Brisbane.

Finally, our thanks must go to our fabulous sponsors, Malcolm Collins Valuations for the morning teas in the Trade Show, to Visy Boxes & More for being our Major Sponsor. Our principal partners stand by us every day — USC, Lock Distributors, Storman, Ezidebit and Storco.

Tp all our award sponsors — Highway Frontage, Southwell Lifts & Hoists, FKSL Management, Midland Insurance and Colliers International — thank you once again for your continued support to the association. n

Inside SSAA

From the CEO’s desk

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winner of Facility of the Year — KeepSafe Storage, Balcatta from WA. A special mention of congratulations goes to Simone Hill for being presented with the Life Membership Award for her services to the industry for more than 20 years.

A big thank you to all the delegates at the Summit who donated generously to our nominated charity this year — Cure Kids.

Our MC, Brendon Pongia, is the Cure Kids Foundation Ambassador, and his services were provided to us free of charge. In return, the SSAA member delegates raised raised $35,600 for this very worthy cause.

In line with the strategic objectives Well done to all. to provide new member benefits the In line with the strategic Association is excited to announce the objectives launch of the HR Help Desk. to provide new member benefits the Association is excited to announce the Awards dinner was the perfect setting as a launch of the HR Help Desk, as outlined grand finale for the Summit. My personal on page 10. The new service will assist congratulations go to all the Award self-storage facility owners in Australia to winners. Our cover story highlights the eflections — this edition of Insider recaps Summit 2017 in Queenstown, New Zealand.

The setting was picture perfect, the events were abuzz with networking, the adrenalin junkies got their fix with bungy jumping, ziplining and jetboating.

The speakers entertained and educated.

The trade expo showcased innovations and developments across aspects of insurance, construction, security, IT and ancillary services.

The Winter Wonderland themed Gala

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Insider Oct-Nov 2017

Susan Phillips, CEO, SSAA

develop their HR procedures and feel more confident in their HR management.

Included in the free service is anything HR related, including general advice in managing, exiting and paying your staff, as well as the related HR documentation.

The service is being provided by our new service member, HR Central, who can also provide further assistance at a “fee for service” if required.

Some of those services include assistance with performance reviews, employment contracts, policies and procedures, salary review and KPI creation.

Following the rollout of the Australian service, work will commence on providing the service for New Zealand facility owners.

We have taken the opportunity for a trip down memory lane with Mark Bateman. Mark is a Life Member and a former Chairman of the SSAA. Our Flashback feature this month, provided

by Joe Barbaro of Homestead Press, takes a look at the Gala Awards night held at the Convention in 1997 — 20 years ago!

Enjoy the read. n

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Industry News

INDUSTRY NEWS DAVID DADDOW JOINS SSAA BOARD

David Daddow has been appointed to the SSAA Board.

David Daddow has been appointed to the Board of the Self Storage Association of Australasia.

David has been involved in the self-storage industry for 30 years. He and his wife Sheryl built Able Self Storage in Adelaide in 1987, and in 2000 expanded the business with their first remote site of 76 units at Victor Harbour.

They added facilities in Goolwa in 2007, Encounter Bay in 2008 and Adelaide in 2016. A removals, packaging and box manufacturing

company completes the business.

David has been heavily involved in the construction of his self-storage centres, and witnessed numerous changes in the industry in his 30 years’ experience.

He and Sheryl have three adult children.

In his spare time David project manages housing community projects in Fiji. His tally to date is seven, with more planned in the near future. David and Sheryl often spend their holidays at Port Elliott.

ANDREA BOWMAN JOINS SSAA LEGAL TEAM Andrea Bowman has been appointed to the SSAA legal team to assist members in their queries.

Andrea has over 22 years’ administrative experience in roles including paralegal and legal assistance in Melbourne and Canada.

She has worked in law firms ranging in size from small teams to multinationals.

Her experience covers insurance litigation, defended claims, debt recovery, managing high volume motor vehicle accident recovery claims, cable damage claims for a telecommunications company, motor vehicle finance recovery, liquidation and bankruptcy actions for the Australian Taxation Office.

She has also worked in criminal law in a paralegal role assisting with VicRoads heavy vehicle prosecutions.

Andrea was previously a member of International Training in Communication, an organisation that enhances communication skills, teaches business procedures, trains members in presenting prepared and impromptu speeches. She is currently completing a Community Leadership Program.

Andrea is excited about joining the SSAA team, meeting members and helping them with legal issues.

She works, Mondays, Tuesdays and Thursdays.

Andrea Bowman has joined the SSAA legal team.

BRAD ELLIS JOINS FKSL MANAGEMENT (AUSTRALIA)

Brad Ellis, now business development manager at FKSL Management (Australia).

Brad Ellis has been appointed business development manager at FKSL Management Australia, which manages 45 stores under the brands StoreLocal and Fort Knox Storage. Brad will be based in Brisbane and returns to the self-storage industry after

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Insider Oct-Nov 2017

two-and-a-half years in Europe, where he and his wife took a sabbatical and had their first child.

“The FKSL team is motivated and innovative. Their long standing storage background, experience and diverse skill sets make them a unique and balanced management team. The FKSL team are heading in a good direction as a major industry brand group, and when the opportunity arose to work with the team, I jumped at it,” said Ellis.

He told Insider, “I will be very active in the regional and local area marketing of our stores with a grass roots, community based outreach and engagement strategy to make our brand and staff members the ‘local area hero’ and the choice partner and recognised brand for storage.

“I see our business bringing transparency to our operation through communication, up-to-date data and direct any-time login portals — something I feel will be very refreshing for the industry.

“Internally I will be concentrating on process refinement, discovering talent and

opportunities, staff development, business development, community engagement and, of course, the everyday tasks of standards, auditing, store execution, compliance and presentation.”

Part of Brad’s remit will be updating and refining the brand group’s marketing and PR strategy, with an emphasis on direct connection with local communities.

“Any brand can spend more on outdoor, print, online and beyond that above the line. It’s a blanket approach which nobody can really quantify on a per customer basis.

We do not want to be involved with a passive spend versus spend fight, in which budgets win depending on who spent the most that month. For us, what wins every month is our investment in our staff, stores and our local community, and that’s what I’m here to develop.

“I look forward to sharing in the future success of the brands, and being a part of the FKSL Management family for many years to come.”

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Industry News

SSAA LAUNCHES NEW HELP DESK

FOR MEMBERS The Self Storage Association of Australasia has partnered with specialist human resources consultancy firm HR Central to provide a dedicated human resources (HR) support channel for SSAA members. The SSAA has committed to this service to provide additional support and value to its members.

H

Leisa Rennie is an HR specialist at HR Central.

uman resources legislation and management can be complex and time consuming to business owners, who may have little or no HR knowledge or support in their organisation. With direct access to HR Central, members can phone or contact a specialist in HR who will provide them with solutions to their questions and concerns.

According to marketing manager at HR Central, Cath Grawe, the system is straightforward — members can simply call 1300 01 SSAA (1300 017 722), a direct line to an HR Central HR specialist. After providing their membership number, name and company name (with contact details), SSAA members can discuss their HR question or concern with the HR specialist.

The SSAA Helpdesk is available to members on weekdays from 9:00am to 5:30pm.

The call is free to authorised contacts of SSAA members and is completely confidential. SSAA members who do not wish to participate can elect to “Opt Out” by emailing their request to membership@selfstorage.com.au. The HR specialist will endeavour to resolve issues and provide an immediate solution, but in some cases the issue may require further work by the HR specialist. In this instance, the HR specialist will discuss with the member the option of further work and the cost to the member if they agree. It is up to the member to decide if they wish to continue.

HR Central and SSAA have liaised about the specific kinds of issues that are relevant to SSAA members. The major subjects covered by HR Central in the helpdesk will cover managing, paying and exiting staff, and HR documentation such as position descriptions. Position descriptions and award summaries specific to the self-storage industry have been completed and are available to members, alongside other templates and checklists. HR Central is experienced in all facets of HR, and members’ issues covering the complete employment cycle can be discussed.

HR Central provides HR solutions to small and medium sized businesses in any industry in Australia. The company was started to fill a gap in the provision of services to small and medium businesses with no HR person or employees acting in an HR role, often without HR training or experience. Stricter HR laws and growing employer obligations have increased the risk to a business, along with record keeping and administration overheads.

HR Central offers both consulting services and HR software to ensure all HR requirements can be met. Its head office is located in Melbourne, and its staff consist of IT developers and HR specialists. ■

Meet Leisa

Leisa is one of the HR specialists who will take SSAA members’ calls and help them with appropriate solutions. All HR Central’s staff are generalists in HR, but are experts in specific HR niches. The most experienced HR specialist for a member’s query will provide the advice required.

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Insider Oct-Nov 2017

Out & About Shaun Bain and Nathan Hewitt competing in the 2017 Avon Descent.

KEEPSAFE STORAGE TAKES ON

HELL OR HIGH WATER

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haun Bain and Nathan Hewitt, directors of KeepSafe Storage in Balcatta, WA, recently participated in the 2017 Avon Descent “Hell or High Water” boat race.

Raced over a distance of 124 kilometres from Northam to Bayswater, Western Australia, the two-day split race features different formats including Solo, Doubles, Triples, Teams of 2, Teams of 4, One-

Day Only, for craft from power dinghies, canoes and kayaks to skis, SUPs and ocean racers.

Shaun and Nathan competed in the Power Dinghies category using a purpose-built fibreglass boat weighing just 60kg, and powered by a Mercury 9.9hp to reach speeds of 53kph.

Shaun explained, “Nathan and I have been good friends since we were about four years old. We’re both boating tragics and jumped at the opportunity to take part in the 124km river race, which is recognised around the world as a one-of-a-kind race. There was plenty of action and spills, but most importantly, heaps of fun.

“We are looking forward to competing again next year!” ■

Shaun, Nathan and their families with their power dinghy.

SSAA CALENDAR OF

EVENTS 2017

October

Legal Training 19

Thursday, Sydney

November Legal Training 30

Thursday, Melbourne

Networking Functions 19

Thursday, Sydney

Networking Functions 2 16 30

Thursday, Perth Thursday, Brisbane Thursday, Melbourne

Insider Oct-Nov 2017

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Noticeboard

Matters

BOARD

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special resolution was put to the Annual General Meeting on August 31, 2017, to update the SSAA Constitution.

The Constitution is the principal document governing the structure of the SSAA and its activities. A review of the Constitution identified deficiencies and a lack of clarity in both drafting and the operation of the provisions.

The Board proposed that the document be replaced to ensure compliance with the SSAA’s status as a not-for-profit company limited by guarantee, consistent with the Corporations Act 2001 (Cth) and to address a number of drafting issues.

The replacement Constitution is a simpler and more easily understood document, which sets out the essential provisions applying to the SSAA in a more logical way.

The specific provisions that are unique and integral to SSAA’s structure have been retained, including the following: • the Objectives of the Company; • the Membership structure and rights attaching to the different classes and categories of Membership.

A summary of the key changes includes: 1. Objectives – revised and expanded to better reflect the

scope of the Objectives of the SSAA. The Objectives are to: (a) promote excellence and high standards of service in the selfstorage industry and associated businesses, by its Members and the industry generally; (b) support Members through facilitating information exchange, advocacy to government and regulatory bodies, education, and Member benefits and services; and (c) e ngage Members through events and other activities, and foster a strong, supportive network of like-minded businesses.

Class

Criteria

(e)

Provisional

A prospective developer or purchaser of a self-storage facility.

(f)

Associate

An individual who has been a Regular or Service Member for a continuous period of at least three years and is not currently eligible to be a Regular or Service Member.

Members’ rights in accordance with their Class remain unchanged: (a) For Regular, Service, Life, International and Provisional Members, the right to receive notice of and attend any General Meeting; (b) For Regular, Service and Life Members, the right to vote at any General Meeting; (c) For Regular and Service Members, the right to nominate and vote in the election of Directors in accordance with rule 12.3. (d) A Member who is a Member in two Classes has the rights pertaining to both those Classes. For example, if a Member is both a Regular and Service Member, that Member may vote at a General Meeting once as a Regular Member, and once as a Service Member.

5. General Meetings — The provisions relating to General

Meetings have been rationalised to remove the duplication in the previous Constitution.

6. Directors and the Board — sets out the composition of the Board, the operation of previous rule 18.2 being unclear in practice. The Directors elected by Members in their categories remain unchanged.

7. Director rotation — The previous Constitution did not

3. Powers of the Company — a standard provision that sets

provide for staggered rotation/retirement of Directors, which allows the Board to manage Board composition and succession. At the 2018 AGM, one-third of Elected Directors must retire from office and will be determined as those Elected Directors who have been longest in office since their last election. If there are more than one-third who were elected on the same day, those to retire will be determined by the Board. A Director is elected or appointed for a term of three years.

The maximum period for which a person may hold office either as an appointed or elected Director is six years, rule 12.7.

4. Membership Classes and Categories — Membership

8. The Chair — The previous provisions dealing with appointment of the Chair were unclear and inconsistent in their operation.

2. Not-for-profit status: Application of Income and Winding Up — application of income has been amended

and expanded to make it clear that the income and property of the Association may only be applied to the promotion of the Association’s objectives, consistent with the Association’s status as a not-for-profit entity.

out the powers of the Association.

classes are set out in a simpler and more easily understood manner.

The terminology for “Past Member” has been changed to “Associate Member”. Membership categories are labelled a, b, c, d, e and f for ease of reference and are as follows:

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The SSAA Constitution has been updated.

Class

Criteria

(a)

Regular

1. owner of one or more self-storage facilities located in Australia or New Zealand; 2. owner of an under-construction self-storage facility in Australia or New Zealand; or 3. manages one or more self-storage facilities in Australia or New Zealand.

(b)

Service

1. supplier of products or services utilised within the self-storage industry; or 2. engaged in a business connected with or related to the self-storage industry.

(c)

Life

Awarded to any Regular or Service Member, or any person who was previously a Regular or Service Member, in recognition of meritorious service to SSAA and the self-storage industry.

(d)

International

The owner or manager of one or more self-storage facilities located in a jurisdiction other than Australia or New Zealand.

Insider Oct-Nov 2017

9. Material Personal Interest — Rules 14.4 to 14.7 have

been inserted in relation to material personal interests to reflect the law and best practice governance.

10. Proceedings of the Board — These provisions have been rationalised and simplified to accord with best practice.

11. Consistency with Corporations Act 2001 (Cth) • • • •

The Company must have a Company Secretary, rule 17 Revised provisions relating to keeping of minutes, rule 19 Execution of documents, rule 20 Common seal, rule 21

12. Notices — These provisions have been consolidated and

simplified.

13. Indemnity and Insurance — The Officer indemnity provisions have been updated and simplified to reflect the current state of the law.

The special resolution was passed unanimously by the members and has been lodged with ASIC. ■

FLASHBACK Joe Barbaro of Homestead Press looks back in time to a special Awards dinner.

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ow we have recovered from the Queenstown Summit and the Awards night, I thought I’d go back to the Awards night held 20 years ago at the Novotel Brighton Beach in Sydney.

As Shondra says in her report in issue 22 of Insider, “If you are proud as punch of your facility, if you think yours is simply the best, please enter next year!”

As a footnote, it is interesting to see all three winning facilities have been sold and have been rebranded.

 Oh! What a Night!

By Shondra Hill, Chairperson of the Awards Committee.

- Best Facility over 250 units – U-Stow It, ACT - Best Facility under 250 units – Joondalup City Self Storage - Manager of the year – Sonia Chamings, Secureaway Self Storage.

Oh, what a fantastic night it was!

The 1997 Industry Awards at this year’s Self Storage Convention, was presented in a new format based on your

suggestions, and with your feedback and input it is set to become even greater in the years to come.

I had a ball being the Chairperson this year, and I was inspired by all we learned along the way, and by the great enjoyment shown by members and sponsors.

In fact, business was “chafing at the bit” to be a part of this year’s Awards, with one company wanting to sponsor the three categories! Their view? “The awards are very good for the industry.”

For their valuable support, my sincere thanks to the sponsors, AON Risk Services, Homewrap Packing and Supplies and The Steel Storage Group. All are service members of the Association.

The judging panel — former President Liz Davies, Bruno Panozzo of the Department for Fair Trading, David Blackwell from AT Cocks & Partners, and Robert Allan of the Commonwealth Bank — took great care in making their decision, devoting five hours to the task.

I think winning an Award is a great marketing tool to promote your company.

Including your win in Yellow Pages ads is just one way. One winning facility used the Award to the fullest extent, having a “winners” stamp made and stamping everything that didn’t move! They plugged their win on the phone so that customers on hold heard all about it. This is only a small sample of ways of turning an Award win into a great marketing tool.

The awards winners in 1997 were recognised in issue 22 of Insider. an Phillips, CEO, SSAA

The original story by Shondra Hill in issue 22.

We would like to make next year’s Awards in New Zealand a geyser, so if you are proud as punch of your facility, if you think yours is simply the best, please enter next year! n

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Insider Oct-Nov 2017

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Summit 2017

REACHING FOR THE

SUMMIT

The 2017 SSAA Summit in Queenstown brought together the Australasian self-storage industry for three days of intensive networking — and some fun.

Aboard the steamship TSS Earnslaw.

The TSS Earnslaw by night.

E

arly bird attendees to this year’s Summit elected to join a cruise on Monday evening on Lake Wakatipu aboard the iconic steamship TSS Earnslaw.

This is undoubtedly one of the best ways to experience Queenstown’s famed scenic beauty.

The cruise across the lake showcased some of Queenstown’s spectacular alpine scenery while offering plenty of time to explore the 104-year-old TSS Earnslaw. This beautifully restored ship assisted us in reaching the historic Colonel’s Homestead, nestled amongst expansive lakeside gardens on the western shores of Lake Wakatipu. The homestead is steeped in the charm and style of a bygone era, and its entertainment included a farm demonstration in its woolshed, where we watched sheep being shorn and had the opportunity to bottle feed lambs.

Those who didn’t arrive for the Summit on Monday were not left underwhelmed when they arrived the following day at the Heritage Hotel in Queenstown. The hotel is set at the base of New Zealand’s mountain playground, and the vistas from the hotel’s vantage points were picture postcard perfect.

Crafted from centuries old stone and cedar, the hotel was the ideal place to begin the journey to scale new heights through education, information and networking opportunities.

Summit attendees this year enjoyed high calibre presenters, who took them on a journey that left them inspired, challenged and motivated. ■

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Insider Oct-Nov 2017

CEO Susan Phillips addresses delegates at the Colonel’s Homestead.

2017 Owners Summit Sponsors The SSAA would like to acknowledge the 2017 Owners Summit sponsors.

Without their support these valuable events would not be possible.

Major Sponsor

Principal Partners

Awards Sponsors

Catering Sponsor

Summit Sponsors

App Sponsor

Summit 2017

DOWN TO BUSINESS

Steve Sammartino addresses the audience.

Guests were treated to the haka to open the Summit.

W SSAA Chairman Keith Edwards addresses delegates.

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Insider Oct-Nov 2017

hat better way to start the day than with an ancient Maori war dance, the haka, traditionally used on the battlefield as well as when groups come together in peace. The haka is used to demonstrate a tribe’s pride, strength and unity.

A bit like all the members of the Self Storage Association!

The first day was a steep climb for some delegates as they explored, with Steve Sammartino, whether their businesses are future proof and how they are all faring in the global market.

Nicki McClintock helped create lightbulb moments around the room as delegates were encouraged to build confidence and capability in key soft skill areas such as communication and relationships, and were introduced to the concept of solving problems with simple solutions.

Mike Burnam then gave attendees the opportunity to discover and explore how technology could change the way operators market their facilities, and ways to be more efficient and save money. â–

CONTINUING

THE JOURNEY Succession planning and staying within the law were among the subjects covered on day two of the Summit.

Brian Birley focused the audience’s attention on the future.

D

ay two of the journey continued toward the summit with Brian Birley, who focused the audience’s attention on the future. He spoke of strategic business management, and what is required to assist new, growing and established companies to improve their operations and productivity, to better achieve their business goals and manage strategic outcomes.

David Blackwell of Urbis discussed the transparent analysis tool for the grading of self-storage facilities, and Tim Creighton presented the Urbis Self Storage Supply Tracker that has been prepared following the unparalleled level of new self-storage development in major metropolitan locations.

Mike Coleman and Richard Cooper invited delegates to consider the KPMG succession process, which recognises the benefits arising from outside experience for successors by working for a company not owned by family members to learn the ropes. It is important to understand that business succession is a gradual process and will take time to plan carefully.

“It is a process, not an event,” they said.

Rob Baird showed how Ezidebit has helped many businesses and industries improve their financial performance through the application of the correct payment technologies.

Darryl King and Simone Hill combined to highlight many tips to ensure that businesses and staff comply with consumer protection legislation, and how to avoid breaching the new laws.

The evening rounded off the day’s activities with some opportunities to attend expert networking dinners. ■

David Blackwell in session.

Mike Coleman and Richard Cooper invited delegates to consider the succession process.

Insider Oct-Nov 2017

17

Summit 2017

REACHING THE

CLIMAX

Jim Stewart showed why self-storage businesses need to leverage digital marketing.

The third day looked at marketing and connecting with customers.

D

ay three started early for members, with their attendance at the AGM. The meeting was followed by Jim Stewart, who showed why self-storage businesses need to leverage digital marketing to capture more local business, and proven strategies that can be implemented to increase revenue.

Brian Birley then introduced Human Capital Management, and informed business owners that their most valuable asset doesn’t appear on the company’s financial statements other than as liabilities. He outlined processes to engage and retain a business’s best staff, and that effective staff find and retain profitable customers.

In the afternoon attendees enjoyed a lively Q&A panel session moderated by SSAA CEO Susan Phillips, and presented by industry experts Sam Kennard, Mike Burnam and Jim Stewart. This engaging session enabled operators, investors, builders and other industry professionals the opportunity to share, advise and collaborate on the issues they face in the storage industry today.

A lively wrap-up to the Summit was delivered by Tony Christiansen, who engaged delegates with his heartfelt true stories about rising above life’s challenges to accomplish goals.

The last evening meant delegates had reached the summit. The winter wonderland wowed guests who enjoyed a fun filled evening at the Gala Awards presentation, with dinner and great banter. ■

A Q&A panel session was moderated by CEO Susan Phillips with Jim Stewart, Sam Kennard & Mike Burnam.

Tony Christiansen engaged delegates with his heartfelt true stories.

Check out the new SSAA website!

Go to www.selfstorage.org.au

Check out the new SSAA website!

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Insider Oct-Nov 2017

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Inside Finance Summit 2017

CELEBRATING THE BEST OF THE BEST SSAA CEO Susan Phillips addresses the Awards dinner.

The 2017 SSAA Awards for Excellence again showed how self-storage facilities and their operators are on par with world’s best practice.

7 1 0 2 e h t And nner s are: wi

T

he 2017 Owners’ Summit in Queenstown culminated in the Gala Awards Dinner, held at the Heritage Hotel, which for the past three days had been the centre of the Australasian self-storage industry.

The Awards recognised the achievements of all finalists in the eight Award categories.

Sponsor of the Awards evening was Visy Boxes & More, which was represented on stage by Sonja Becke and Joel Shulkin, who praised the achievements of all the winners.

The SSAA Board endorses the SSAA Awards for Excellence and congratulates all the winners.

Facility of The Year Award

Sponsor: Visy Boxes & More Finalists: SpaceMax Storage; Rent a Space; KeepSafe Storage Balcatta

Winner: KeepSafe Self Storage, Balcatta

An integral part of KeepSafe Storage’s strategy in the development of this facility was a focus on the latest industry technology and how it can meet customer needs. This modern facility features expansive drive-in undercover loading bays with direct access to the lift area, two large ride-on passenger/goods hoists, six levels of security, custom lighting and extended access, providing an exceptional level of service and customer occupancy rates. This facility offers a choice of 670 units with kitchen and virtual office services, along with a free truck and trailer if required, set in an ambience of safety and security with relaxing background music.

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Insider Oct-Nov 2017

Joel Shulkin and Sonja Becke of Visy Boxes & More presented the Award to Shaun Bain of KeepSafe Storage, Balcatta.

Delighted winners of the 2017 SSAA Awards for Excellence awards.

Best Expansion of the Year Award Sponsor: Highway Frontage

Winner: Storex Self Storage

From the outset Storex planned with clients in mind. Clients told the company they wanted wide driveways, wide walkways and unrestricted unit access for multiple users. Detailed data on clients who had been referred to competitors provided valuable information on the size of units required. Total planning also took into account the size of the building and its “beam” locations so the business could cover clients’ needs as well as achieve the best possible ROI for the owners.

Susan Phillips, CEO of SSAA, presented the award on behalf of Matt Walsh of Highway Frontage, which sponsored the Best Expansion of the Year Award.

Small Operator of The Year Award Sponsor: Southwell Lifts & Hoists Finalists: SpaceMax Self Storage; OnGuard Self Storage Noosa; Storex Self Storage; KeepSafe Storage Balcatta

Winner: Keepsafe Storage Balcatta

KeepSafe Storage has achieved significant results after establishing an industry leading facility and customer experience. Careful consideration of site selection, building design, construction and fitout, staff and management selection, management principles and policies guide the business from the customer move-in experience to the feedback that customers provide via testimonials, KeepSafe strives to be best in class.

David Head of Southwell Lifts & Hoists presents the award to Shaun Bain, Director of Keepsafe Storage Balcatta.

Insider Oct-Nov 2017

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Summit 2017

Innovation of The Year Award Sponsor: FKSL Management Finalists: Centreforce Tech Group; Storman Software

Winner: Storman Software, Australia

Storman Payment Services brings the latest in multi-channel payments to what is already an industry leading self-storage management software for Australia and New Zealand. Storman Payment Services is the only storage service driven software provider in Australia and New Zealand that offers all common payment methods. Storman provides simple, easy to use and exceptionally convenient ways for storers to make their payments.

Hans Pearson of FKSL Management presents the Innovation Award to Duncan Clarke, general manager of Storman Software.

Service Member of The Year Award Sponsor: Self Storage Association of Australasia Finalists: Safetech, Centreforce Technology Group

Winner: Centreforce Technology Group

Since 2000, Centreforce Technology Group has developed groundbreaking technology and worked with leading software companies to provide improved products for local use. Its product range includes SiteLink Web Edition, District Manager and R6 Web Design, all working together to ensure that self-storage operators can make informed business decisions as they access the data in real time. Over the past year, Centreforce Technology has invested heavily in new technology and staff who design, plan and implement new online marketing programmes for customers.

Keith Edwards, Chairman of the Board, presents the Service Member Award to Curt Dogger of Centreforce Technology Group.

Regional Facility of The Year Award Sponsor: Midland Insurance

Winner: OnGuard Self Storage Noosa

OnGuard Self Storage Noosa, situated on a popular main road with a street frontage of over 120 metres, has been designed to take advantage of traffic exposure by including a bold and colourful facade of bright red with blue glass. Some of its features are 24-hour surveillance, storage valet, and the industry’s only PDA, a personal duress lanyard.

Terry Lane of Midland Insurance Brokers presents the Award to Bill and Kirstey Sharpe of OnGuard Self Storage Noosa.

New Facility of The Year Award Sponsor: Colliers International Finalists: National Storage; Safe Store Westgate; Fort Knox Self Storage Keysborough

Winner: Fort Knox Self Storage Keysborough

Fort Knox Keysborough is the 11th storage facility opened by Fort Knox, which celebrates its 20th year in the self-storage industry. A range of 21 units of different sizes, the facility is designed with customers in mind — motion sensor internal and external lighting, a free moving van and complimentary boardroom facilities for commercial customers are available.

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Insider Oct-Nov 2017

Dylan Adams of Colliers International presents the award to Guy Wilson of Fort Knox Self Storage Keysborough.

SIMONE HILL

RECEIVES LIFE MEMBERSHIP AWARD

Simone Hill is presented with the Life Membership Award by Chairman Keith Edwards.

SSAA Legal advisor Simone Hill was presented with the Life Membership Award at the 2017 Summit in Queenstown.

S

imone has worked tirelessly for the association, not only in providing invaluable legal advice but through the establishment and instigation of policies and practices that have helped every member.

SSAA Chairman Keith Edwards said at the presentation of her Award, “Simone has shown dedication, strength and determination working towards bettering the Association, and is a standout choice for the Life Membership Award.

“She has a deep knowledge of the legal aspects of the business, and has been instrumental in researching, updating

and implementing legal policies and procedures to ensure that every member has access to concise, accurate legal information when needed.

“With Rennie Schaffer she drove the early Association into a manageable organisation, with other like-minded members, creating the energy and momentum with commitment and passion.

Simone was also a driver behind the foundation of the Asian Association in its formative years.

“Not only does she continue to provide legal services to all members (and has the only PhD in self-storage in the world) she’s

been a tireless part of the organisation for decades, including as its CEO, and has provided counsel and advice to many people along the way. Simone has been central to many pivotal decisions in the history of the Association. She has been key in producing and keeping the Storage Agreements and Manual of Advice and Procedures updated. Simone has been a constant contributor with informative articles into Insider magazine.

“Simone is a worthy recipient of the 2017 Life Membership Award.” ■

STORAGE KING: PARTNER WITH CONFIDENCE Storage King is continuing to grow. Savvy Investors and Operators are taking advantage of the benefits of being part of our professional Self-Storage Management company.

Facility Management • Acquisitions • New Development Support • Marketing • Training • Preferred Suppliers Whether it’s a New Development, an Acquisition, or you have an existing Self Storage Business, we can help you achieve the best results.

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23

Inside Finance Summit 2017

TRANS-DITCH RIVALRY

GOES GOLFING

T

rans-Tasman relations were put to the test when the Aussies took on the Kiwis in an Ambrose golf tournament.

Set in a natural alpine amphitheatre against the backdrop of the Remarkables Mountain Range, the Millbrook Golf Course tested the

24

Insider Oct-Nov 2017

competitors’ skills as they battled it out on the golf course’s dramatic terrain.

The Ambrose format was chosen as it promoted teamwork so every player had a chance to contribute towards the team’s final score.

The battle concluded with the Aussies claiming victory! ■

Enjoying the camaraderie at Summit 2017.

IN THE FRAME

AT THE SUMMIT! Check out the new SSAA website!

Go to www.selfstorage.org.au

Check out the new SSAA website!

Go to

www.selfstorage.org.au

Check out the new SSAA website!

Go to www.selfstorage.org.au 2

Insider Aug-Sept 2017

Insider Oct-Nov 2017

25

Summit 2017

AN EXHIBITION OF

NEW IDEAS

T

he annual trade show provided an invaluable opportunity for Summit delegates to explore the latest technology advances and innovative ideas to improve facilities management and operations, as well as customer service.

In the evening the exhibit hall was a hive of activity, with both well known and new exhibitors displaying self-storage products and services. Exhibiting companies included developers, builders, online marketing consultants, financiers, insurance experts, lock suppliers, software vendors and more. â–

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Insider Oct-Nov 2017

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Inside Finance Special Feature

THE WINNING

FORMULA

KeepSafe Storage has won the coveted Facility of the Year Award in Queenstown. Director Shaun Bain talks to Insider about his company’s success.

K

eepSafe Storage is developing a habit of winning Facility of the Year Awards at the SSAA’s annual awards dinners. The company, under the umbrella of KBH Group, has won the top award two years in a row, and won Small Facility of the Year as well in Queenstown.

They must be doing something right.

“We won Facility of the Year 2017, which

and recently purchased Welshpool Self Storage. A fourth facility, KeepSafe Welshpool, is under construction and due to open in February next year. KBH Group will run two brands in Welshpool; Welshpool Self Storage will remain under that name and KeepSafe Welshpool will operate separately as well.

What differentiates KeepSafe facilities from others? According to Shaun Bain it’s a combination of factors that add up to a winning formula.

“The location and There’s no silver bullet that presentation of our facilities is makes you a standout storage the best possible, and they’re kept in immaculate condition. facility. It’s a whole range of Customers have indicated that factors and strategies they appreciate that,” he said.

“Our undercover loading bays Shaun Bain. are full height so customers can drive a standard truck straight we also won last year for our two facilities at into the building and can move their goods Balcatta and O’Connor. We’re very proud of in and out of storage and in and out of the what we’ve managed to achieve in such a truck without discomfort from rain or heat. short time,” said managing director Shaun “A key requirement for customers when Bain. “From the moment we set out to looking for storage is security, and we offer build these facilities we were determined six levels of security to go through to get to build industry leading facilities. I went to someone’s goods, from getting through to Las Vegas, New Zealand and up the east the front gate, to security cameras, access coast of Australia, and during those travels controlled lifts, individual door alarms and we tried to pick out what we believed were the individual locks on units,” he added. the biggest benefits to customers, so that He also pointed to a vital element that makes they would go ‘wow’ when they walk in.” a real difference in the company’s success.

KBH Group owns Pier 21 Marina, “We’ve gone to great lengths to employ KeepSafe O’Connor, KeepSafe Balcatta, the right staff. We’re looking after people

“

”

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Insider Oct-Nov 2017

KeepSafe Storage Balcatta won Facility of the Year Award 2017.

who are going through all sorts of difficulties in their lives, like moving house or divorce or death or renovating their home. Our staff are trained and focused on ensuring that the customer has the best possible experience and service.”

KBH Group was formed to develop property, but economic circumstances in Western Australia changed its focus to storage.

“There are four of us — myself as managing director, a lifelong friend of mine, Nathan Hewitt, my father Kevin Bain and a previous business partner of his, Stuart Kenny. That’s where the name came from — the initials of our surnames, KBH. The first acquisition of KBH Group was Pier 21, a 170-berth marina in north Fremantle. Then we bought a small selfstorage property with 30% occupancy, and everything else was full. Our initial plan was to carve up the land, but the market turned so we decided to manage it ourselves. We drove that up to 90% occupancy and increased rates, and held it there for three years. At that point we started to look seriously at the industry, and that’s when I travelled to Las Vegas for the world’s biggest storage conference,” said Shaun.

“We sort of fell into it, but when we made the decision that we were interested in it as a group, we’ve been very dedicated and specific in the direction we wanted to go, and that was to operate premium facilities in Western Australia.”

Western Australia’s economic fortunes are notoriously fickle, and self-storage has ridden the same waves.

“In 2013 it was Perth’s peak, with 90% to 95% occupancy. Since then, the level of demand for self-storage has diminished along with increased supply via development from both existing owners and new players in the market. Due to those factors most facility owners I talk to say they tend to average high 70% now, rather than 80% or 90%. The market in general has been through a huge change, and we believe it will be a long slow climb back out of it.

We’re expecting it will be three to five years,” Shaun predicted.

Shaun was reluctant to isolate one factor that makes KeepSafe stand out among its contemporaries.

“There’s no silver bullet that makes a standout storage facility,” he said. “It’s a whole range of factors and strategies that make a standout facility. It’s not one thing; it’s five or 10 or 15 things that you pull together to make a facility. That includes your location, the facility, your people, and then the way you handle the pricing.”

A member of the SSAA Board, Shaun is adamant that association membership is a primary driver of both industry innovation and individual facility excellence.

“The association represents approximately 70% to 80% of the self-storage industry. That represents an enormous amount of knowledge and information contained in a relatively tight group.

Anyone who joins the association has access not only to the association’s resources through the online portal, but also access to industry leaders through social functions and conferences. By talking with them new members can expand their knowledge and become a solid player in the industry.

“I believe this only serves to make the whole industry stronger, as ever increasing numbers of the general public have experiences

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“At our summits I always find the speakers are great, but I also think the ability to mix with the hundred or so members, from new industry members to industry leaders and suppliers, and the sharing of information in both formal and informal settings, is a fantastic part of being in the association.” ■

Shaun Bain of KeepSafe Storage (middle) with the company’s Facility of the Year and Small Facility of the Year Awards, with Sonja Becke and Joel Shulkin of Visy Boxes & More.

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29

Feature

LOOKING BACK,

LOOKING FORWARD

“As fortune had it, I’d sold my international furniture removals business and wondered what I’d do next, and the building’s owner, Hugh Stedman, asked if I’d give him a hand to get it going. I went across to Richmond, which also had a serviced office business, and stayed there for over 30 years,” he laughed.

For the past 12 years Mark Bateman was the NZ regional director of Storage King, and is a Life Member of the Self Storage Association of Australasia. He has seen here are few people who know dramatic change in the industry during more about self-storage in New those years, and has been instrumental Zealand than Mark Bateman, who in many of those changes to make the has been an integral player in the industry more professional. development of the self-storage industry in “I went to the storage conference in both New Zealand and Australia.

Melbourne in 1991 or 1992. People were He “fell into” New Zealand’s self-storage selling software and access control systems, industry in New Zealand some years after a and they were looking for agents in New trip to the USA in 1981. In the intervening Zealand, so I took that on and developed years Mark has been involved with the the market for them in New Zealand. A development of numerous self-storage fellow named Scott Palmer asked me to sites, managed several independent manage a couple of storage sites (later centres, been a service consultant to the joining the Storage King brand), and I took industry and became the regional director them on too. of Storage King NZ. “I became the first person from New Zealand on the board of the Self Storage It’s important for the association Association of Australasia. to develop the conferences to There were a involve members. lot of mums and dads and we were all “I saw it [self-storage] first in 1981 on quite backward,” he recalled. “We looked a rugby trip to the States,” said Mark. “I to the States for where the industry should thought that’s not a bad idea, and talked be going. We’ve since developed into such to a few people in New Zealand, who said I a mature market in both countries that selfhad rocks in my head. In 1989 my insurance storage facilities are retail centres now, and broker said he had a building and treat customers with an experience to make wondered what I thought. I looked at it and it happen.” spent three hours in a pub coming up with He pointed out that the association must designs. That building became Richmond focus on the acquisition of small operators by Storage, which later became Storage King three or four major players.

Grey Lynn.”

“The challenge is to keep the membership The timing was perfect for Mark, who of the smaller players,” said Mark. “And was at a career loose end after selling his the SSAA needs to upskill itself in training international furniture removals business. programmes and make itself significant in

Industry stalwart Mark Bateman recently retired, but stopped just long enough to talk to Insider before he left for the UK on holiday.

T “

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Insider Oct-Nov 2017

”

areas such as the Self Storage Agreement, which is very important.”

Mark missed this year’s Summit due to travel commitments, but said that they play a vital role in the industry.

“It’s important for the association to develop the conferences to involve members. As I always said to everybody, it might cost $2,000 to go but you’ll come home with $2,000 worth of good ideas to improve your facility. And it’s a good group of people.”

Retirement doesn’t mean slowing down for Mark. He has a number of interests that keep him on the move.

“It’s taken until now to clear my desk of ‘gunna do’ jobs and other chores around the house. I’m the chairman and life member of our local rugby club, Eden Rugby Club, which keeps me involved in club organisation and watching a lot of rugby during the winter. I also drive a Mark 1 Zephyr, and belong to the Zephyr Club.”

In the late 1990s Auckland was sprayed for the painted apple moth, which devastated the monarch butterfly population in the Mt Albert area. Since then he has been involved in the regeneration of the population.

“The monarch butterfly is a species that brings colour and a point of interest to every garden. I’m a trustee of New Zealand Moths and Butterflies, and we’re looking to build a $2 million butterfly centre,” he told Insider.

“And of course I’ve got seven grandkids, and they always keep you busy!”

He has some advice for self-storage novices.

“The Self Storage Agreement is huge.

Simone Hill has done a lot of great work on it. If you cross your Ts and dot your Is and do it correctly and don’t take shortcuts it’s something to stand behind. Some people seem to think they can do it themselves, but they can’t.

“And branding is so important. We buy cars by brand, and food by brand, nearly everything by brand. You should seriously look at the branding side of your operation, because branding is so important. To use a Storage King quote, one store is not a brand; Storage King is a brand.” ■

Members’ Legal Forum

KNOW YOUR OBLIGATIONS WHEN

SELLING UP

SSAA Legal advisor Simone Hill outlines your obligations when it comes time to sell up a storer, and current best practice guidelines.

T

he SSAA has established guidelines for members to follow when it is necessary to sell up a default storer.

There is no self-storage legislation that dictates exactly how and when we can sell up a defaulting storer. Instead, our guidelines have been developed in response to legislation, common law, and are influenced by the experiences of members over the past two decades.

In short, we have established a best practice that balances the law and practicality, with a firm eye on minimising legal risk.

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1. Send all the notices

The SSAA has a range of notices which should be sent to storers warning them that their account is overdue and they are at risk of having their goods sold or disposed.

The content of these notices and the recommended timetable you should follow when sending them is set out in the MAP (Manual of Advice and Procedures) available from the members only section of the SSAA website.

When the storer has elected to receive electronic communication only, you need not send any traditional or “snail” mail.

Instead, notices should go by email and SMS. When the storer has NOT elected to receive communication electronically, you should still send email and SMS notices BUT YOU MUST ALSO send notices by traditional mail.

When traditional mail is the preferred method of contact (ie. the storer has not consented to electronic only), the SSAA advises that certain notices should be sent in duplicate — one copy by traditional mail, and the duplicate by registered or trackable/traceable mail.

Note: There is no legal requirement to send any notices by registered mail.

However, we recommend that you do use registered mail for certain notices so that you can prove or demonstrate that you took action to notify the storer that they were overdue and at risk of having their goods sold.

In the past, various members who have had to defend their actions at VCAT, NCAT or other tribunals have found that being able to produce evidence (ie. registered mail delivery or return notices, or trackable mail data) that notices were sent has been a highly influential factor in determining that the facility has been reasonable and has done all it could to alert the storer. This has been the case even when mail was returned to the facility because the storer had refused delivery, moved addresses or not collected it.

You should also retain any proof of receipt of SMS, email or proof of opening of electronic messages.

You can use Facebook or other social media to contact the storer. So long as the message is private, and it is used in addition to contact through the designated

“

When the storer has elected to receive electronic communication only, you need not send any traditional or “snail” mail. Instead, notices should go by email and SMS.

”

contact details provided by the storer, you can send any of the notices through social media. Again, keep proof that the message was sent and received (where relevant).

A copy of notices should also be sent to the ACP (Alternate Contact Person).

Notices should be addressed to the storer c/o the ACP. This is particularly important when traditional mail is being returned to the facility.

2. Undertake a PPSR search

The PPSR has been up and running for a number of years now. You should undertake a PPSR search using the storer’s name and date of birth immediately before cutting the lock. This is to ensure there is no listing over the storer’s property. When the space is found to contain a motor vehicle, watercraft or aircraft, you will need to undertake another PPSR search using the VIN or serial number.

When the storer is a company — a registered company, not merely a partnership or business name — the search done prior to cutting the lock is performed under the company name and ACN (Australian Company Number).

Please note: an ABN and an ACN are not the same, and you cannot use the ABN for this search. If you do not have the ACN it is possible to obtain it from the ASIC website.

When the search reveals that there is a security interest listed over goods, you may need assistance from the SSAA. Generally, if the items listed are NOT in the space you can ignore the security listing. For example, when the security interest is in relation to tools and there are no tools found in the space, you need not contact the registered security holder. On the other hand, when the search reveals that there is finance owing on a vehicle and the vehicle is in the space, you will have to contact the security holder and negotiate. You should avoid selling any items that have any interest registered over them. Contact the SSAA for specific advice if this arises.

3. The dreaded inventory

Over the years many members have appeared before various tribunals regarding complaints from storers relating to sell-up. Almost without fail, the tribunal

demands to see the inventory of the goods turn up when spaces are cleared, and are taken by the facility at the time of default. intended to be used to assist any member This is usually required to demonstrate challenged at law over disposal of goods. what was in (or not in) the space at the time.

Staff should never reach into boxes or Clearly, the logic here is absurd. If a bags. Items should be carefully tipped dodgy facility wanted to steal or hide items out onto the floor so staff can see what that the storer may have, they would just they are handling, and make informed leave them off the list! Nevertheless, an decisions about whether items should be inventory is considered crucial. handled at all.

An inventory should be undertaken If you uncover potentially hazardous items concurrently with sorting items. You should during a sell-up and are uncertain whether not offer for sale any items that have not or not you may dispose of the entire unit, been examined by you, as you may have please contact the SSAA for advice. a liability to the purchaser. We have heard You should support your inventory by horror stories over the years of sell-ups that videoing the cutting of the lock and the have not been sorted and the purchaser inventory process itself (when possible). has ended up with used syringes, firearms At the very least you should take as much or child pornography. If you facilitate the video footage as possible, panning over sale of illegal items, even when you did not the contents of the space. know the items where there (ie. they might You are advised not to sell private or have been in a sealed box) you may be sensitive items such as passports, photos or liable. Furthermore, if the purchaser suffers birth certificates. These should be removed an injury from items sold to them, you may from the auction list and placed aside for be liable in negligence. collection by the storer. Even though the When you find hazardous items — used SSAA considers it best practice, you are syringes or items containing biohazards, not required at law to return these items broken glass, items impregnated with mould to the storer. How long you keep them for, or infested with parasites — you may dispose whether you require a payment from the of them. You should take a photograph of the storer to collect them and other practical items to prove why you have taken the action, aspects are a matter for you to determine. and dispose. Depending on the nature of the hazard, you may elect Staff should never reach into to dispose of the entire boxes or bags. contents of the shed.

This may occur, for example, when used syringes are found in a unit. It would be 4. How to sell properly reasonable to argue that there is a high The SSAA recommends selling up by risk of needle stick injury to staff if they online auction. You should list the entire continue to sort through that space. Take contents (hazardous items removed) as one a photo of the syringes, and take photos auction lot. This will mean that you clear all of the other contents (just several group, items, not just the more valuable ones (and overall photos) and dispose. save yourself a trip to the dump).

Please forward any photos of hazardous Service member ibidonstorage runs goods to the SSAA for us to add to a successful, industry specific auction our collection. These photos may help platform. Other options include eBay and demonstrate what sort of items regularly

“

”

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Members’ Legal Forum

“

Only offer for sale items you have inspected. You may have a liability to the buyer for hazardous goods, and could be criminally liable if you sell illegal items.

”

graysonline. It is recommended that you run the sell-up as an auction and not at a fixed price. This is because an auction is an open market bidding process in which the price paid for the items reflects what the market was prepared to pay for them.

This might be important if the storer claims the items were more “valuable” than the amount you received when you sold them.

If you have run a two-week auction campaign and included a detailed inventory and many photographs of the items and the final sale price reached was $10, then this is what the items are “worth”. It is easier for a storer to argue items were worth more than you got for them if you fix the price and sell on Gumtree or to a secondhand dealer (one man’s treasure and all that), and much more difficult for a storer to run an argument that the items are in fact worth $10,000 if the auction only reached $10.

Remember! Only offer for sale items you have inspected. You may have a liability to the buyer for hazardous goods, and could be criminally liable if you sell illegal items.

Conclusion

All of these “rules” have been established in response to members’ direct experiences. The SSAA closely monitors the outcome of any self-storage related legal challenges, including unreported tribunal matters. We have modelled our recommended best practices to reflect those challenges and their outcomes.

You may elect to approach selling up a storer in a method you consider less onerous — and it is certainly your business prerogative to do so. However, if you want to ensure your next sell-up does not come back to bite you, make sure you follow the SSAA’s best practice as set out in the MAP. AND WHEN IN DOUBT … contact the SSAA for assistance. ■

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TRADE

DIRECTORY Design & Construction Services & Suppliers  STORCO STORAGE SYSTEMS Jacob Layton T: 02 6391 2800 E: sales@storco.com.au W: www.storco.com.au

 UNIVERSAL STORAGE CONTAINERS (USC)

Shay Mcquade T: 0438 256 541 E: shay.mcquade@universalstoragecontainers.com W: www.universalstoragecontainers.com

 ACR Roofing

Christian Wright T: 03 9555 0955 E: christian@acrroofing.com.au, W: www.acrroofing.com.au

 Betta Storage Containers

Grant Bryant T: 02 9999 0150 E: mark@bettastorage.com.au W: www.bettastorage.com.au

 BOS Containers Australia Elise Kelsey T: +61 3 9720 4455 E: ekelsey@aimhire.com.au W: www.aimhire.com.au

 B & D Australia

James Tyson T: 07 3883 0248 M: 0417 792 636 E: james.tyson@bnd.com.au W: www.bnd.com.au

 Bridgmond Projects Pty Ltd Mark Venz T: 0438 072659 E: info@bridgmond.com.au W: www.bridgmond.com.au

 Corporate Construction Group

Matthew Moulsdale T: +61 2 9231 3691 E: admin@corporateconstruction.com.au W: www.corporateconstruction.com.au

 G&M Stor-More

Michael Watson T: 02 4733 5048 E: michael@gmstormore.com.au W: www.gmstormore.com.au

 Gliderol Garage Doors

Tom Ainscough T: 08 8360 0000 E: tainscough@gliderol.com.au W: www.gliderol.com.au

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Insider Oct-Nov 2017

Trusted suppliers to the self-storage industry

 Havener Enterprises

 Storage King New Zealand

 Kiwimark Construction Ltd

Valuations, Finance & Assorted Professional Consultants  AON Risk Services

Alan White T: 815 935 8383 E: alan@havenerent.com W: www.portablestoragebox.com

T: 07 576 5494 F: 07 576 5491 E: travis@kiwimark.net.nz W: www.kiwimark.net.nz

 Regis Construction Group

M: 0423 083 321 T: 1300 388 224 E: anthony@regisconstruction.com.au W: www.regisconstruction.com.au

 Rodger Giles Builders Pty Ltd Trent Giles M: 0418 745 540 T: 07 3271 3522 E: admin@rodgergiles.com.au W: www.rodgergiles.com.au

 Saurus Self Storage Solutions

Hugh Stedman T: +61 2 9360 3230 E: mark@storageking.co.nz

T: 02 9253 8350 W: www.aon.com.au/storage

 AON Risk Services NZ

Jeffery Nathan T: +64 9 362 9535 E: jeffery.nathan@aon.com W: www.aon.co.nz

 Box Commercial Estate Agents Robert Stanley-Turner T: +61 3 9410 0388 M: 0418 98 2000 E: rob@boxcom.com.au W: www.boxcom.com.au

Christiaan Claassens 25 Calista Crescent, Bracken Ridge, QLD, 4017, Australia T: +61 418 800 444 E:saurusselfstoragesolutions@gmail.com

 Collins & Associates

 Southwell Lifts and Hoists

 Colliers International Holdings

David Head T: 02 4655 7007 E: sales@southwell.com.au W: www.southwell.com.au

 Steel Storage Group

T: +61 7 3865 1600 E: sales@steelstorage.com.au W: www.steelstorage.com.au

 Taurean Door Systems

Sean Marceddo T: 03 9721 8366 M: 0409 489 881 E: Sean.Marceddo@taureands.com.au

Management Services  FKSL Management

Mark Greig Director of Operations M: +61 499 110 599 T: (07) 3240 8400 E: markg@fksl.com.au W: www.fortknoxstorage.com.au W: www.storelocal.com.au

 Storage King Management Services Australia Martin Richards T: +61 2 9460 6660 E: martin@storageking.com.au W: www.storageking.com.au

Malcolm Collins T: 03 8456 5134 E: malcolm@malcolmcollins.com W: www.malcolmcollins.com (Aust) Ltd Dylan Adams T: 02 9257 0222 E: dylan.adams@colliers.com W: www.colliers.com.au

 GSA Insurance Brokers Carlo Gentili T: +61 2 8274 8130 E: carlog@gsaib.com.au

 Highway Frontage Specialist

Estate Agents Matt Walsh T: 1300 661 950 +61 3 9944 9350 E: matt@highwayfrontage.com.au W: www.selfstoragerealestate.com.au

 Landmark White Pty Ltd

Peter Roberts T: 07 3226 0000 E: peter.roberts@lmw.com.au

 M3 Property Strategists

Mitchell Bernoth T: 07 3620 7900 E: mitchell.bernoth@m3property.com.au Ross Perkins T: 07 3620 7901 E: ross.perkins@m3property.com.au

 Midland Insurance Brokers

Gilda Mihran T: 1300 306 571 E: storage@midlandinsurance.com.au W: www.midlandinsurance.com.au

Trade Directory

 Robertson & Robertson Sarah Magann T: +61 2 4351 2200 E: sarah@randr.com.au W: www.randr.com.au

 Self Storage Sales Australia

Trevor Berry M: 0408 962 705 E: trevor@selfstoragesalesaustralia.com.au W: www.selfstoragesalesaustralia.com.au

 Urbis

David Blackwell Direct: 02 8233 7627 M: 0409 771 310 Office: 02 8233 9900 E: dblackwell@urbis.com.au W: www.urbis.com.au

 Wallace McLean Limited

Simon Keenan T: +64 9-358 7233 E: simon@wallacemclean.co.nz W: www.wallacemclean.co.nz

 Makinex Construction Products 15 Waltham Street Artarmon, NSW, 2064 T: +61 1300 795 953

 MiniMovers T: 1300 366 000 E: sales@minimovers.com.au W: www.minimovers.com.au  National Energy Solutions Pty Ltd Level 1, 73A Rupert Street Collingwood, VIC, 3066, Australia T: +61 3 8609 9276

 Platinum Signs Pty Ltd

Marcio Wilges T: +61 438 477 578 E: info@platinumsigns.com.au W: www.platinumsigns.com.au

 QueAccess Pty Ltd

Ancillary Services

Kevin Hannagan M: +61 488 279 918 E: kevin@queaccess.com.au W: www.queaccess.com.au

 VISY BOXES & MORE

 Royal Wolf Trading

T: 03 9554 5600 E: vbm_vic@visy.com.au W: visyboxesandmore.com.au Branches across Australia and New Zealand.

 LOCK DISTRIBUTORS AUSTRALIA Martin Coote T: 1800 28 77 24 E: service@lockdistributors.com.au W: www.lockdistributors.com.au

 BOS NZ Limited

Phil Tindle Palm Beach, Papamoa, 3151, New Zealand T: +64 0800 226 769 E: info@bosnz.co.nz

 ByDesign Graphics

Linda Gunek T: 02 8883 5890 E: linda@bydesigngraphics.com.au W: www.magazinesbydesign.com.au

 Homestead Press

Joe Barbaro T: 02 6299 4500 E: printing@homesteadpress.com.au

 HR Central

Cath Grawe T: +61 1300 717 721 E: cath.grawe@hrcentral.com.au W: www.hrcentral.com.au

 iBidonStorage

Grant McNamee T: 0410 445 933 E: info@ibidonstorage.com.au W: www.ibidonstorage.com.au

 Jetta Excess Baggage Pty Ltd

Lyle Honess T: +61 1300 300 688 E: sales@jetta.com.au W: www.jettaexcessbaggage.com.au

Craig Baker T: 02 9482 3466 E: removals@royalwolf.com.au W: www.royalwolf.com.au

 Safetech Lifts & Hoists

Tony Krlevski T: +61 3 5127 4566 E: sales@stsap.com.au W: www.safetechtieman.com.au

 SelfStorageAuction.com

John Springfield T: 1300 261 630 E: johns@selfstorageauction.com W: www.selfstorageauction.com.au

 Sweepers Australia

Michelle Maxwell & Vaughan Rose T: 03 9562 7533 E: michelle@sweepersaustralia.com.au W: www.sweepersaustralia.com.au

 Transcorp Removals

John Christoforidis T: 1300 466 838 (Toll Free) E: enquiries@transcorpaustralia.com.au W: www.melbourne-removalist.com.au

 Trans Tasman Energy Group

Jacob Mahoney T: +61 3 9418 3951Work M: +61 430 211 410Mobile E: jmahoney@tteg.com.auWork W: www.tteg.com.au

Software & Security  EZIDEBIT

T: 07 3124 5500 E: sales@ezidebit.com.au W: www.ezidebit.com

 STORMAN AUSTRALIA Andy Pudmensky T: 07 3319 1522 E: sales@storman.com W: www.storman.com

 STORMAN NEW ZEALAND Andy Pudmensky T: 09 280 3393 E: sales@storman.com W: www.storman.com

 Sentinel Australia

Jason Keane T: +61 99882035 / 1300 852 117 E: jason@storagesecurity.com.au W: www.storagesecurity.com.au

 AD-TECH Security

Adrian Rostirolla T: 1300 30 60 90 E: sales@ad-tech.com.au W: www.ad-tech.com.au

 AlarmQuip Security Systems Evan Richardson T: 07 5492 3242 E: evan@alarmquip.com.au W: www.alarmquip.com.au

 Centreforce Technology Group Pty Ltd Dallas Dogger T: 07 3889 9822 E: sales@centreforceit.com.au SiteLink Software: www.sitelinksoftware.com.au R6 Web Sites: www.r6web.com.au District Manager revenue enhancement software: www.qstrom.com

 Improv Pty Ltd

Michael Stone T: 0417 590 665 E: sales@improv.com.au W: www.improv.com.au

 PTI Australasia Pty Ltd

Ben Parsad T: 07 3216 5524 E: sales@ptiaustralasia.com W: www.pti.com.au

 QueAccess Pty Ltd

Ashley Hooper T: 0488 279 918 E: ashley@queaccess.com.au

 Web ID Systems

Ian Bland Unit 6, 9 Mirra Court, Bundoora, VIC, 3083 T: +61 3 9470 8420

Please check that your details are correct on these pages as it is an important listing for customers to be able to contact you.

If you need to add or amend any details please send an email to admin@selfstorage.com.au Insider Oct-Nov 2017

37

Inside SSAA

SSAA

BOARD MEMBERS Chairman - Keith Edwards All Secure, New Zealand Ph: +61 04 5676 655 E: keith@allsecure.co.nz

Makala French Castelli

Deputy Chairperson National Storage, Queensland Ph: +61 7 3218 8116 E: mcastelli@nationalstorage.com.au

Shaun Bain

Keepsafe Storage, Western Australia Ph: +61 8 9200 2252 E: shaunbain@kbhgroup.com.au

Ryan Coom

Insider Oct-Nov 2017

Jason Keane

Sentinel Australasia Ph: +61 3 9418 3942 E: jason@storagesecurity.com.au

Ivor Morgan

National Mini Storage, New Zealand Ph: +64 9 920 5396 E: ryan.coom@nationalministorage.co.nz

Jim’s Self Storage, Victoria Ph: +61 3 9397 3438 E: ivor@jimsstorage.com.au

Liz Davies

David Daddow

Self Storage Australia, South Australia Ph: +61 8 8955 5555 E: liz.davies@selfstore.com.au

38

Andrew Eastwood

U-Store-It, South Australia Ph: +61 8 8276 1166 E: aeastwood@ustoreit.com.au

Able Self Storage Ph: +61 8 7444 4144 E: david@ableselfstorage.com.au

SSAA

STAFF Susan Phillips, CEO E: ceo@selfstorage.com.au

Craig McKenzie, Membership & Marketing Manager E: membership@selfstorage.com.au

Jeannette Jones, Reception / Administration E: admin@selfstorage.com.au

Michelle Stokes, Reception / Administration

LIFETIME

E: admin@selfstorage.com.au

MEMBERS

Simone Hill, Legal Advisor E: legal@selfstorage.com.au

Mark Bateman Frank Cooney Liz Davies John Eastwood Simone Hill Neville Kennard Bob Marsh Jim Miller Jon Perrins Phil Robbie Mark Snooks

Andrea Bowman, Paralegal E: legalsupport@selfstorage.com.au

Melinda Wyper, Accounts Officer E: accounts@selfstorage.com.au

Bryan Furtado, Marketing & Events Coordinator E: marketing@selfstorage.com.au

Leading supplier of

GOODS HOISTS fOr Self STOraGe

Call us today on

email sales@southwell.com.au

1800 244 787

www.southwell.com.au

Insider Oct-Nov 2017

39

Member Resources

MEMBER

RESOURCES

A

s part of SSAA membership members are provided with a wide range of resources to assist them in complying with relevant legislation, common law obligations and industry best practice. Many of these resources are located in the Manual of Advice and Procedures (MAP) which can be downloaded from our website (see Legal Resources).

To access the resources available visit www.selfstorage.org.au, log in to the members’ only section of our website (using your username and password), and head to the Resources page. For any log-in issues contact our office on + 61 3 9466 9699 or admin@selfstorage.com.au

 BUSINESS MANAGEMENT

 MARKETING

 CHECKLISTS & LETTERS

 PUBLICATIONS

• Disaster Prevention and Recovery Guide • Dispute Resolution Guide • Valuation Guidelines • Mystery Shopping Information

• Sign up Checklist • Contract for Accepting Deliveries • Lock Break Form • Deed of Release

 IT & ONLINE RESOURCES

• STOReFLASH monthly e-newsletter • StorMan Web Links Pack • Storer Check (database for problem storers) • Storage Finder – www.selfstorage.com.au (for customer enquiries) • Trade Directory of service members (industry suppliers) • Self Storage Space Estimator • SSAA Insider Blog

 LEGAL RESOURCES

• Legal Advice • Police Watchlist • Frequently Asked Questions • MAP Australia & New Zealand - Storage Agreements - Standard Letters: 7 day overdue, 14 day, 21 day; 28 day; 5 month - Appendix documents - Notification Letters: notice for immediate entry; entry in 21 days to liquidator; to trustee; fee increase; lock break; termination notice • Privacy Documents Australia and New Zealand • PPSR Information

40

Insider Oct-Nov 2017

• Insider Magazine Advertising - booking sheet, specifications and prices • Marketing Manual • Opportunity to advertise facilities for sale on our website.

• Insider Magazine • Facility Traffic and Parking Study • Almanac Demand Study

 SSAA RESOURCES

• Constitution • Code of Ethics • SSAA Logos • SSAA Merchandise Order Form for: - Personal Storage Brochure - Corporate Storage Brochure - Code of Ethics Poster - Conditions of Agreement Poster - SSAA Flag - Australian Flag - New Zealand Flag

 OFFLINE RESOURCES

• SSAA Window Decal and Membership Certificate • Annual Convention and Trade Show/Summit • SSAA Awards for Excellence Program • Regional Meetings • Training in Legal, Sales and Operations • Affiliations with the SSA in the USA, UK, Europe and Asia • Exclusive Customer Goods Insurance Offer – NZ & Australia.

 CONVENTIONS/SUMMITS

As a member you are entitled to attend our Self Storage informative events: • SSAA Convention & Expo, Brisbane, Australia. 22-24 Aug 2018.

 STORAGE AGREEMENTS

(also in MAP) • Standard Storage Agreement – Australia & New Zealand • Managed Storage Agreement – Australia & New Zealand • Mobile Storage Agreement – Australia & New Zealand • Offsite and Onsite Mobile Agreement • Truck Hire Agreement – New Zealand • Trailer Hire Agreement – New Zealand.

Disclaimer: This magazine is intended to inform members of matters relevant to the industry in a general manner. It is not, however, to be used or relied upon as a substitute for professional advice. Before acting on any advice, discussion or opinion contained herein, readers should seek specific professional advice. The Association, editors and writers are excluded from any liability for damage caused, that arises from acting in reliance on any opinion expressed herein. All rights reserved. © Self Storage Association of Australasia.

New Members

NEW MEMBERS Provisional Members Sunraysia Storage Solutions 16 Pine Avenue Mildura, VIC, 3500 Ph: +61 3 5395 1377 Email: mick@wimmeramalleewaste.com.au Ian Goodwin PO Box 61, Kaniva, VIC, 3419 Ph: 0401 107 919 Email: goodwinbros@internode.on.net McCallum Self Storage 165 Dominion Road Red Hill, Auckland, 2110, New Zealand Ph: +64 2190 4214 Email: frasermccallum2@gmail.com Graeme Cleland 121 Highbrook Way RD9 Hamilton, Hamilton, 3289, New Zealand Ph: +64 2 2122 0763 Email: gctewhare@gmail.com P & L Meats 30 Links Crescent Port Macquarie, NSW, 2444 Ph: +61 412 835 922 Email: ppye@midcoast.com.au Fox Storage Pty Ltd 54 Hercules Street Dulwich Hill, NSW, 2033 Ph: +61 412 543 351 Email: chris@foxstorage.com.au

Facility Members Able Storage 80 Elizabeth Knox Place St Johns, Auckland, New Zealand Ph: +64 2196 6348 Email: kerryf@gartmoreconsulting.co.nz Solutions Self Storage 24 Banks Drive Shell Cove, NSW, 2529 Ph: +61 402 121 755 Email: kballard5@bigpond.com

Self Storage Hub 33 Amsterdam Circuit Wyong, NSW, 2259 Ph: +61 439 492 637 Email: ktaylor@taylormaderesidential.com.au

Notting Hill Self Storage 680 Blackburn Road Notting Hill, VIC, 3168 Ph: +61 418 337 180 Email: haimes14@gmail.com

Box Commercial Estate Agents 47 Oxford Street Collingwood, VIC, 3066 Ph: +61 418 982 000 Email: rob@boxcom.com.au

Australian Moving Logistics 51-53 Della Torre Road Moe, VIC, 3825 Ph: +61 3 5127 2355 Email: james@australianmoving.com.au

Mildura Self Storage 331-345 Ontario Avenue Mildura, VIC, 3500 Ph: +61 3 5022 2220 Email: jason@cumminsnoonan.com.au

HR Central Level 10, 443-449 Toorak Rd Toorak, VIC, 3142 Ph: 1300 717 721 Email: cath.grawe@hrcentral.com.au

Lockdown Self Storage 60A Ocean Road Woy Woy, NSW, 2256 Ph: +61 416 008 702 Email: amandad@t-architecture.com Store Yard 200 Pioneer Road Pomona, QLD, 4568 Ph: +61 7 5485 0805 Email: info@growlandscapes.com.au Storage Man QLD 220 Petrie Creek Road Rosemount, QLD, 4560 Ph: +61 7 5476 0777 Email: info@storage-man.com.au Easi-Stor(Wang) Ltd 55 Shelley Street Palmerston North, 4410, New Zealand Ph: +64 800 786 725 Email: bevan.cook722gmail.com ContainIt 107 Mangawhai Heads Road Mangawhai Heads, Kaipara, 0573, New Zealand Ph: +64 216 33537 Email: julie@mangawhailandscapes.kiwi Macksville Boat & Caravan Storage 39 Yarrawonga Street Macksville, NSW, 2447 Ph: +61 428 549 711 Email: margarethewtson@yahoo.com Mawson Lakes Storage 1 Dan Street Mawson Lakes, SA, 5095 Ph: +61 477 888 547 Email: mawsonlakesstorage@gmail.com

44 Rene Street Self Storage 44 Rene Street Noosaville, QLD, 4566 Ph: +61 419 355 533 Email: dougscotcher@icloud.com Guest Storage Pty Ltd 1072 Centre Road Oakleigh South, VIC, 3167 Ph: +61 402 680 668 Email: guestjames@hotmail.com Mundubbera Country Storage 5 Killala Drive Mundubbera, QLD, 4626 Ph: +61 427 654 800 A1 Storage Ltd 40 Woodward Street Frankton, Waikato, 3204, New Zealand Ph: +64 7 846 1355 Email: a1storageham@xtra.co.nz Cape Containers 11 Congressiional Drive Dunsborough, WA, 6281 Ph: +61 404 354 604 Email: admin@capecontainers.com.au

Service Members

Mobile Storage Mason Containers Ltd 76 Hudson Road Warkworth, Auckland, 894, New Zealand Ph: +64 9 425 7799 Email: admin@masoncontainers.co.nz Platinum Removals & Storage 10/2-12 Beauchamp Road Banksmeadow, NSW, 2019 Ph: 1300 634 859 Email: marcio@platinumremovals.com.au Citi-Box Containers 151 Taupo Quay Wanganui, Wanganui, 4500, New Zealand Ph: +64 6 345 1726 Email: info@citi-box.co.lnz Vault Mobile Self Storage 593-595 South Road Regency Park, SA, 5010 Ph: +61 8 8244 4100 Email: paullm@vaultstore.com.au South Orange Secure Storage 658 Ophir Road Orange, NSW, 2800 Ph: +61 429 995 599 Email: stayawhile658@bigpond.com

BOS Containers Australia 14-16 The Nook Bayswater, VIC, 3095 Ph: +61 3 9720 4455 Email: ekelsey@aimhire.com.au

Kensington Collective 21 New Street Armadale, VIC, 3193 Ph: +61 423 708 851 Email: harry@kensingtoncollective.com.au

Storage Quest 5 Gold Court Deer Park, VIC, 3023 Ph: +61 452 115 837 Email: admin@storagequest.com.au

Platinum Signs Pty Ltd 10/2-12 Beauchamp Road Banksmeadow, NSW, 2019 Ph: +61 438 477 578 Email: info@platinumsigns.com.au

Huon Valley Storage 195 Main Street Huonville, Tasmania, 7051 Ph: +61 410 592 338 Email: jason@huonvalleystorage.com.au

Great Lakes Storage Pty Ltd 10 Dee Crescent Tuncurry, NSW, 2428 Ph: +61 2 6555 4229 Email: tbreinhold@gmail.com

SelfStorageAuction.com 87-103 Epsom Road Rosebery, NSW, 2018 Ph: 1300 261 630 Email: johns@selfstorageauction.com

Code of Ethics 1. Members must promote the good image of the industry through ethical and honest advertising and business practices.

2. Members must maintain industry best practice standards as set by the Association.

3. Members must ensure that their business practices deter the conduct of criminal activities on site.

4. Members must comply with all relevant laws and regulations in regards to developing and operating a self-storage business.

5. Members must use a properly executed SSAA storage agreement or equivalent legal binding agreement with all Storers.

6. Members will avoid using practices that do not support environmental sustainability where practical alternatives exist.

7. Members will ensure that their workplace provides the maximum practical level of safety for employees, customers and other visitors to the site.

8. Members should ensure that staff are competent in their duties and complete appropriate training in best practice standards.

9. Members should treat all customers with respect.

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Insider Oct-Nov 2017

FACILIT T X E N N YOUR G I S E D TORCO HAVE S

Warrawong NSW

Hume ACT

Orange NSW

Q UALI TY | IN N OVATION | EXCEL L ENC E Contact STORCO today! +61 2 6391 2800 Email sales@storco.com.au 6,12 Strathgrove Way, Orange NSW 2800

Y