Membership Desk

Customer packs unit

Customer locks unit

Customer keeps keys

Storage Facility locks unit

Storage Facility keeps keys

Storage Facility transports unit

Storage Facility accepts deliveries for customer Storage Facility hires move in trailer/vehicle to storer/non storer

Storage Room

(AU–Agreement updated August 2020) (NZ – Agreement updated December 2020) Used when the customer stores their own goods, locks their unit and keeps the key.

(AU – Agreement updated August 2020) (NZ – Agreement updated December 2020) Used when the customer engages the storage facility to accept delivery of their goods and store them into the customers’ storage unit. The storage facility has possession of a key to the storage unit. If your storage facility stores vehicles/boats/caravans that you hold keys for, then you should use the managed agreement.

(Agreement updated August 2020, available for sale $550, incl GST) This agreement is used when your storage facility offers a mobile service to customers. e.g., a mobile storage unit is delivered to a customers’ premises and the customer stores their own goods, locks the unit and keeps the key. The unit can remain at the customers premises or arrangements can be made for the mobile storage unit to be stored at your storage facility. The customer can elect to have the storage unit moved between your storage facility and their premises as they choose throughout the life of the agreement by way of appointment. Under the agreement whilst the customer has control of the location of the storage unit, the storage facility retains proprietary title to the storage unit. The customer is unable to affix the storage unit to their own premises. In the event of default this agreement enables the facility owner to enter upon or onto the storer’s premises by trespass where the storage unit is being stored and of may break open any gate, door or fastening and detach or dismantle the storage unit from any part of the premises to which the storage unit has been affixed and retake the storage unit, then enter the storage unit by force or otherwise and take possession of any goods inside the storage unit. **This agreement is available in Australia on a fee for use basis due to the costs associated with its production.

(AU – Agreement updated August 2020) (NZ – Agreement updated December 2020) These agreements are used when your storage facility provides a move-in vehicle or a trailer to a storer or non storer free of charge or for a fee. Additionally, under the agreements your storage facility can elect to hire the vehicle or trailer to a non-storer.

(AU – Agreement updated August 2020) (NZ – Addendum updated December 2020) This agreement/addendum enables the storage facility to accept deliveries and retain goods for collection on behalf of storage customers. The storage room cannot be accessed by storers or delivery and collection agents. This agreement/addendum offers an alternative for storage facilities who keep keys to storage customer’s units to facilitate deliveries. It is a lower risk option than keeping keys, as the storage facility controls the storage room, knows exactly what is in the room and can regulate the deliveries and pickups. Your storage facility is liable for the goods in the storage room and has a duty to exercise due care, skill and diligence for the safety of the goods. A fee for this service generates income where previously the keeping of keys for accepting deliveries generated no extra income. l

legalsupport@selfstorage.com.au AU members : 1800 067 313 NZ members: 0800 444 356