CONTENTS

SSAA BOARD OF DIRECTORS

Chairman – Ivor Morgan Jim’s Self Storage, Victoria Michael Alafaci – Deputy Chair Storage King Group, New South Wales Shaun Bain Keepsafe Storage, Western Australia Ryan Coom National Mini Storage, New Zealand Martin Coote Lock Distributors, New South Wales Ned Coten City West Storage, Victoria Wayne Dade Glenelg Self Storage and Western Self Storage, South Australia David Daddow Able Self Storage, South Australia Andrew Eastwood U-Store-It, South Australia

LIFETIME MEMBERS

Mark Bateman Frank Cooney Elaine Coote Liz Davies Dallas Dogger John Eastwood Simone Hill Neville Kennard Sam Kennard Bob Marsh Jim Miller Jon Perrins Phil Robbie Mark Snooks Richard Whalan

SSAA STAFF

Susan Phillips CEO Sandra Evans Office Manager Vanaja Thomas Membership Andrea Bowman Paralegal Bryan Furtado Marketing & Events Melinda Wyper Accounts Michelle Stokes Reception/Administration

www.selfstorage.org.au

TOLL FREE – AUS: 1800 067 313 TOLL FREE – NZ: 0800 444 356 T: +61 3 9466 9699 Address: Unit 4/2 Enterprise Drive, Bundoora Vic 3083 E: admin@selfstorage.com.au Connect to our Social Media via our website

16 23 32

REGULARS

4 Chairman’s Report 6 CEO’s Report 8 Industry News 28 PR – To send or not to send 34 OH&S 36 HR Help Desk – Getting your recruitment right 38 Dear Legal Help Desk 40 Trade Directory 9 THE STATE OF THE

INDUSTRY 2020

Takeaways to enhance your income 12 Meet the SSAA Board members for 2021 13 MICHAEL TATE 30th Anniversary interview 14 STATE OF THE INDUSTRY

Market Highlights 16 Pests and unforeseen natural events 17 HANS PEARSON

SSAA New Board Member 18 What is happening for the 2021 Convention? 21 2020 has changed the way we do business 23 SSAA NEW MAJOR

PARTNER

PTI Security 24 FOCUS ON

Caroline Plowman CEO of

National Mini Storage 26 Storman reflects on what was the most challenging year ever 30 Five ways to ge the most out of your Family Business membership 32 LA NIÑA

Being prepared for an extreme weather event

Insider is published and edited by: Social Ties / E: vforbes@socialties.com.au Designed by: Keely Goodall / E: keely@itsallgood.net.au Advertising and sub editor: Bryan Furtado / E: marketing@selfstorage.com.au Printed by: Homestead Press / E: printing@homesteadpress.com.au

Insider magazine (Insider) is published bi-monthly by the Self Storage Association of Australasia Limited (ABN 23 050 341 725). This publication may not be reproduced or transmitted in any form, in whole or in part, without the express, prior written permission of the publisher. While every care has been taken in the preparation and publication of Insider, none of the Insider’s publisher, editor nor any of the publisher’s employees, sub-contractors or contributors give any warranty as to the completeness or accuracy of the publication’s content, nor do any of them assume any responsibility or liability for any loss, damage or expense which may result from, or arise in connection with, any inaccuracy or omission in the publication. The views or opinions expressed in Insider are not necessarily those of Insider’s publisher or editor. Furthermore, Insider has the right to accept or reject any editorial and advertising material. All letters addressed to Insider will be regarded as ‘for publication’ unless clearly marked ‘Not for Publication’. All submissions to Insider may be edited for reasons of space or clarity and opinions expressed in letters published in Insider are those of the author, not of Insider’s publisher or editor.