SSAA MEMBERSHIP

SSAA's critical role during the COVID-19 crisis

How have the SSAA helped members during the COVID-19 crisis. By Vanaja Thomas – Membership Officer.

Everyday a new COVID-19 challenge comes along that has brought an impact on our members. These changes have led members adapting to remote working, contactless customer management strategies, online events, meetings, government guidelines and legislations.

The SSAA understands and we have been quick to respond and play a critical role in serving our members. We have prioritised member needs and will continue to offer credible and trusted information, share best practices and resources.

HOW THE SSAA HAS MET MEMBER NEEDS

Regular COVID-19 updates and information via email since March 2020

COVID-19 Member Support Kit providing key information and resources to assist members in managing their self storage businesses

Support from the Legal, HR and OHS Help Desks providing guidance

Relevant COVID-19 content in our Insider magazine and our STOReFLASH

Scheduled webinars to provide members with information on strategies, tips and industry related updates

Strengthening our partnership alliance with Family Business Australia giving members access and support NO INCREASE IN MEMBERSHIP RENEWAL FEES FOR 2020-21

The SSAA Board has made a significant decision by not applying an increase to the membership fees for 2020-21. Quoting our Board Chairman, Ivor Morgan “This is the right decision taking into consideration the unprecedented times and an opportunity for us to support our members”. The SSAA aims to do the best we can to help members remain safe, provide a sense of connection and stability.

We received wonderful feedback from our members over the past months and here are some we would like to share.

WHAT OUR MEMBERS ARE SAYING!

Janine Peake, AAA Storage & Removals Wembley, Western Australia

Having the backup and support of the SSAA has always been very important but in these uncertain times more than ever. We have gained support and knowledge from the webinars, the toolbox of COVID posters for our facility and email communications. Pushing through changes faster than ever before. We have gained comfort and confirmation as we listened to the questions of others and the self storage and other industry representatives’ responses to know we are on the right path. The association with Family Business Australia has been a valuable business asset. It reaffirms that “we are all in this together”. The positive messages of action and changes in the industry are uplifting.

Brian and Vicki Ryder, Coast to Coast Storage, Chinderah, New South Wales

Susan and the team from SSAA have been exemplary in the way members have been informed and updated during the COVID situation. The regular email updates that were received from Susan really helped to keep us in the loop with the protocols and guides specific to the storage industry. It was also of tremendous benefit to read of the procedures the major storage providers were doing during this time. The COVID Member Support kit which was provided on the member portal was invaluable with information such as the checklists and guides, and the various templates that could be printed out and used throughout the facility.

Thank you to our members and stay safe. l

Vanaja Thomas, Membership Officer, membership@selfstorage.com.au