Edition 109 - October / November 2019

Insider M AG A Z I N E O F T H E S E L F STO R AG E A S S O C I AT I O N O F A U ST R A L A S I A

109

OCTOBER / NOVEMBER 2019

This could be your last issue.

Renew your membership by October 31, 2019

THINKING OUTSIDE THE BOX SSAA CONVENTION 2019, CAIRNS

WELCOME

Meet the new SSAA Board Members

ADOPT A WINNERS MINDSET Your business reflects your behaviour

URBIS LAUNCH SIP

A self storage interactive platform

SSAA LIFETIME MEMBERS Dallas Dogger and Sam Kennard

AWARD WINNERS | FACILITY TOURS | GALA PARTY & MORE | EVENTS | TRADE DIRECTORY

CODE CODE

COLCOL

SIZE SIZE

DIA.DIA. Ø Ø

P10B3003 P10B3003

Blue Blue

300mm 300mm x 3m x 3m

100mm 100mm

P10B30010 P10B30010

Blue Blue

300mm 300mm x 10m x 10m 185mm 185mm

P10B30050 P10B30050

Blue Blue

300mm 300mm x 50m x 50m 440mm 440mm

P103755 P103755

Clear Clear

375mm 375mm x 5m x 5m

130mm 130mm

P1037510 P1037510

Clear Clear

375mm 375mm x 10m x 10m

185mm 185mm

P1037525 P1037525

Clear Clear

375mm 375mm x 25m x 25m

270mm 270mm

P1037550 P1037550

Clear Clear

375mm 375mm x 50m x 50m

440mm 440mm

P10G5005 P10G5005

Green Green

500mm 500mm x 5m x 5m

140mm 140mm

P10G50010 P10G50010

Green Green

500mm 500mm x 10m x 10m 170mm 170mm

P10G50025 P10G50025

Green Green

500mm 500mm x 25m x 25m 270mm 270mm

P10G75025 P10G75025

Green Green

750mm 750mm x 25m x 25m

270mm 270mm

CONTENTS | 03

9 SSAA BOARD OF DIRECTORS Chairman - Ivor Morgan Jim’s Self Storage, Victoria Michael Alafaci Storage King Group, New South Wales Shaun Bain Keepsafe Storage, Western Australia Ryan Coom National Mini Storage, New Zealand

10

Martin Coote Lock Distributors, New South Wales Ned Coton City West Storage, Victoria Wayne Dade Glenelg Self Storage and Western Self Storage, South Australia David Daddow Able Self Storage, South Australia Andrew Eastwood U-Store-It, South Australia Rachel Grant Storage by the Fox, New South Wales

LIFETIME MEMBERS Mark Bateman Frank Cooney Elaine Coote Liz Davies Dallas Dogger John Eastwood Simone Hill Neville Kennard

Sam Kennard Bob Marsh Jim Miller Jon Perrins Phil Robbie Mark Snooks Richard Whalan

SSAA STAFF Susan Phillips CEO Michelle Stokes Reception/Administration Vanaja Thomas Membership Andrea Bowman Paralegal

13

8 SSAA DIRECTORS

Meet the new Board of Directors

9 EVENTS FOR 2019 15 URBIS LAUNCH SIP SIP – Storage Interactive

Platform

24 ADOPT A WINNERS MINDSET Your business reflects

35 OHS SSAA and Action OHS

30

your behaviour so adopt a winners mindset!

Consulting partnership

SSAA CONVENTION 2019 13 Trans Tasman Golf Day 16 Cairns Facility Tours

REGULARS 4 Chairman's Report 6 CEO’s Report 10 Industry News 38 Member Services Update 40 Trade Directory 42 New Members

18 Out of the Box Trade Show 26 2019 Awards for

Excellence Gala Dinner

28 2019 Highly Commended

Award Winners

30 2019 Awards for

Excellence Winners

36 2019 Honorary Life members

Melinda Wyper Accounts Bryan Furtado Marketing & Events

www.selfstorage.org.au TOLL FREE – AUS: 1800 067 313 TOLL FREE – NZ: 0800 444 356 T: +61 3 9466 9699 F: +61 3 9466 8081 Address: Unit 4/2 Enterprise Drive, Bundoora Vic 3083 E: admin@selfstorage.com.au Connect to our Social Media via our website

www.selfstorage.org.au

Insider is published and edited by: Social Ties / E: vforbes@socialties.com.au Designed by: Keely Goodall / E: keely@itsallgood.net.au Advertising and sub editor: Bryan Furtado / E: marketing@selfstorage.com.au Printed by: Homestead Press / E: printing@homesteadpress.com.au Insider magazine (Insider) is published bi-monthly by the Self Storage Association of Australasia Limited (ABN 23 050 341 725).

This publication may not be reproduced or transmitted in any form, in whole or in part, without the express, prior written permission of the publisher. While every care has been taken in the preparation and publication of Insider, none of the Insider’s publisher, editor nor any of the publisher’s employees, sub-contractors or contributors give any warranty as to the completeness or accuracy of the publication’s content, nor do any of them assume any responsibility or liability for any loss, damage or expense which may result from, or arise in connection with, any inaccuracy or omission in the publication.

The views or opinions expressed in Insider are not necessarily those of Insider’s publisher or editor. Furthermore, Insider has the right to accept or reject any editorial and advertising material. All letters addressed to Insider will be regarded as ‘for publication’ unless clearly marked ‘Not for Publication’. All submissions to Insider may be edited for reasons of space or clarity and opinions expressed in letters published in Insider are those of the author, not of Insider’s publisher or editor.

OCTOBER / NOVEMBER 2019 INSIDER 109

| CHAIRMAN'S REPORT 04| DINK 4

Ivor Morgan, Chairman SSAA

The board is continuing work on steering the strategic direction of the SSAA. We invite feedback from all our members to shape the direction of the Association moving forward.

F

irstly, I would like to thank our outgoing board members Jason Keane and Makala Ffrench Castelli for being outstanding board members over the past 3 years. Jason has been a very active board member and was also the Deputy Chair over the past year. Makala has played an instrumental role with strategic

planning and was also part of the Audit, Finance and Risk Committee.

I wish them well in the year ahead and thank them for all their contributions to the SSAA. I would also like to welcome and recognise our new board members Ned Coten, Wayne Dade, Martin Coote and Michael Alafaci. They all bring a wealth of knowledge and experience to the table and I look forward to fresh ideas they may have to strengthen the great team that we already have.

The board and executive will continue to do everything possible to add further value to the membership.

Off the back of the 2019 Convention, I hope that all our members have taken away new insights and can implement change into their own businesses to benefit customers and operational efficiencies. Also launched at the convention, were several new member services - namely the SSAA/Urbis joint research project, OHS Help Desk and the Family Business Australia alliance.

For all that attended the convention in Cairns, I am sure you can see the great work being done by our CEO Susan Phillips and the team at the SSAA office.

Two Life Memberships were awarded at the Convention, to Sam Kennard and Dallas Dogger. A huge congratulations

and thanks for all their continued support to the SSAA. Congratulations to all the finalists and winners of the SSAA Awards of Excellence this year, you should all be very proud of your efforts and recognition.

I have had time to speak to some of our members, including service members, who have all reported that this year’s convention delivered on many levels. The ongoing success of the convention is made possible through the support of our Principal Partners and I extend my appreciation to them all.

As a facility operator myself, I believe there was an amazing amount of thought provoking content offered for all in attendance. I put this down to the Executive who as always, have all worked together to deliver an exceptional convention for both operators and service members combined.

The board is continuing work on steering the strategic direction of the SSAA and we would invite feedback from all our members to shape the direction of the Association moving forward.

Preparations are already well under way for the SSAA 30th Anniversary Convention in Melbourne next year and I can't wait to see you all again there. l

VALUATIONS | SELF STORAGE | PROPERTY CONSULTANCY

Malcolm Collins FAPI MPINZ

Collins & Associates undertakes valuations, catchment studies, operational and benchmarking reviews and property research using over 25 years worth of in-house data covering the self storage industry nationally.

We work in all sectors of the market including regional and country centres. Our personal, direct and

www.malcolmcollins.com

engaged advice to clients produces bankable results for first mortgage security lending, public prospectus, asset value and purchase or sale negotiation purposes.

Our well researched reports provide business background understanding and lending comfort to individuals and institutions utilising our experience.

M: +61 412 476 554 or T: +61 3 8456 5134 Suite 7, 2 Gilda Court Mulgrave Vic 3170 e: malcolm@malcolmcollins.com

ABN 96 940 964 372

06 | CEO’S REPORT

Susan Phillips, CEO SSAA

Already there is a hive of activity taking place as we prepare for next year. The Association is gearing up for its 30th Anniversary.

T

he 2019 Convention is done and dusted. Already there is a hive of activity taking place as we prepare for next year. The Association is gearing up for its 30th Anniversary.

This significant milestone will bring with it several opportunities for our member organisation to reflect and celebrate achievements during the past three decades over the coming

year, culminating in a grand finale at Convention 2020 in Melbourne. I hope you will be able to join us in what is shaping to be a great time.

A special committee has been formed to assist with the planning and has already been hard at work.

The committee members include Sam Kennard, Michael Tate, Dallas Dogger, Liz Davies, Mark Bateman and David Blackwell.

I reach out to you, our members to help us collect various memorabilia.

You may have something from yesteryear that you would like to share –perhaps it’s a story or a photo.

Maybe you have contact with a past self storage owner who is no longer involved in the industry, but you think may enjoy a night of celebration during the Convention next year. Please pass on their contacts so we can ensure they are on our mailing list.

Remember the dates for Convention 2020 – August 25-27th. If you have trouble with remembering the dates, our Convention is always the last week in August, Tuesday to Thursday.

I also wish to highlight three major announcements at the 2019 Convention:

l The launch of the joint SSAA/Urbis research project – SIP l The launch of the OHS Help Desk in conjunction with Action OHS Consulting l The launch of the SSAA/Family Business Australia alliance.

All projects have come about after much consultation and negotiation throughout the year. Please refer to page 15 for more information on SIP – Storage Interactive Platform

by Linda Sharkey.

The OHS Help Desk has now gone live, and members from Australia can access this new service by contacting the SSAA. For further information, please check out the article on page 35.

The alliance with Family Business Australia enables members from both Australia and New Zealand to avail themselves of the services offered including training, webinars, consultants, use of family-owned business logos and more. Please keep an eye out for further announcements.

I look forward to catching up with you at the various networking functions during October and November. In the meantime, happy reading. l

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8 | SSAA DIRECTORS

MEET THE NEW BOARD DIRECTORS OF THE SSAA

MICHAEL ALAFACI

WAYNE DADE

NED COTEN

MARTIN COOTE –

Michael has been in the industry for 14 years and believes the Storage Industry is a great industry to be in.

His current role includes the responsibility and oversight of the financial and reporting function of the Storage King Group, both at the individual store level right up to the Corporate Head Office Group’s consolidated reporting level.

Having assisted Storage King navigate through a steep growth path over the past 14 years, Michael has developed his role into what it is today. This was achieved by putting in place the financial, management and analytical reporting tools to facilitate visibility across all areas of the business.

This is a key role in the company by bringing the various stakeholders together and addressing matters relating to financial, operational, legal, compliance and other areas, by working with stakeholders of all levels from store assistants right up to the CEO and Director level.

In addition Michael’s role also includes responsibility of the internal legal and corporate functions, managing and liaising with the group’s external legal, tax and corporate advisers, and communicating with others charged with governance.

For approximately the last 15 years Wayne has been the co-owner and director of two self storage businesses in South Australia – Glenelg Self Storage and Western Self Storage. As a new Director Wayne is ready to give the association and the membership his time and energy to ensure the association continues to provide all members with the facilities and support that they need.

Wayne also volunteers his time as a business mentor and he continually hears business owners state; l How competition is getting tougher l How the new digital world of marketing a business is complicated and frustrating l The difficulties of relating to the current generation of savvy customers l That business red tape consumes business owners time Through his business journey both in corporate and as a business owner Wayne has been involved in service industries all of which are unique in their needs. One of the keys to success in service businesses is the flexibility to adapt to an ever-changing consumer environment.

Wayne believes the SSAA is the best Association he has ever been involved in and wants to ensure that as a membership based organisation the association is continually supported.

Ned has been involved in the self storage industry since 2004, when he purchased a fledgling self storage business in the suburb of Sunshine, Victoria. In the following years, he moved the business to a new site, expanded the operations and developed systems and processes to allow the business to be run entirely under management.

In late 2017, he completed negotiations for the purchase of a property in Altona North for a second business - City West Storage - which is now up and running.

Ned has been a member of the Self Storage Association of Australasia since 2004 and is excited at the opportunity to represent other owners to assist in the growth and development of the industry.

He is also a Chairman, NonExecutive Director and former CEO with over two decades of board-level experience across the commercial and Not for Profit sectors. He has particular expertise in brand strategy, business growth, start-ups, marketing, and change management.

Current Board-level leadership experience includes being the Chair of Basketball Australia and Chair of The Contenders Advisory Board.

Ned was previously the Managing Director of Acorn Branding, CEO of Perth Wildcats & Victoria Titans (National Basketball league) and Adelaide Force FC (A-League).

Martin grew up around the self storage industry and the SSAA. His late father, Robert, was SSAA President in 2000 and mother, Elaine, was made a Life Member in 2018. Martin has been personally active in the SSAA, attending conferences and regional meetings in Australia and New Zealand, presenting at O-Days, and contributing to Insider magazine. He brings to the board this knowledge of the SSAA and the industry, as well as previous board experience as director and chairman.

Martin is Director of Lock Distributors Pty Ltd and has a diverse background covering business, law and the creative arts. Lock Distributors is a wholesaler of specialist locks for the self storage and vending industries, and operates a group of locksmith and security companies in NSW. Under his direction the company resumed direct control of its distribution in New Zealand and acquired two more businesses in 2017.

Martin is Chairman of St Marys Town Centre Ltd, a not-for-profit board charged with the support, development and promotion of a retail and commercial precinct comprising over 250 businesses in western Sydney.

Martin lives in Sydney and enjoys music, art and subtracting bottles from his wine collection.

INSIDER 109 OCTOBER / NOVEMBER 2019

www.selfstorage.org.au

EVENTS | 9

SSAA 2019 EVENTS

NETWORKING FUNCTION 12 November 2019 CHRISTCHURCH

OPEN DAY 9 October 2019 WOLLONGONG

NETWORKING FUNCTION 10 October 2019 SYDNEY

NETWORKING FUNCTION 24 October 2019 PERTH

NETWORKING FUNCTION 14 November 2019 AUCKLAND

SSAA LEGAL TRAINING AUCKLAND 14 November 2019 AUCKLAND

NETWORKING FUNCTION 28 November 2019 MELBOURNE

Substantial Coastal Business For Sale Guardian Self Storage Ballina

33 Smith Drive, West Ballina NSW       

Located on East Coast, jet airport, 1.5 hours to Gold Coast, 35 mins to Byron Bay.

407 sheds, plus 13 twenty ft containers 8000m2 all concreted brick and steel, 8 mins to CBD All sheds individually alarmed and electronic access gate Office and toilets, solar panels, managed by dedicated real estate agent Income could be further improved by new managing owner Substantial income, minimal outgoings. Ideal for SMSF. Expressions of interest by 31/10/19

For further particulars, genuine enquires via email: dwfryer@gmail.com Expressions of interest from $6.2M plus.

10 | INDUSTRY DINK NEWS

THINGS THAT GO BUMP IN THE NIGHT Earlier this year at All Secure Self Storage in New Zealand, Noel, the branch manager, arrived at work and noticed that his “superb merchandising display” had suffered a malfunction.

A small 5m bubble wrap roll was sitting on the floor and he thought that one of the staff had knocked it off the shelf and left it in on the floor.

To find the culprit Noel checked the camera footage to see who it was.

A staff member had arrived early, though on the recording they were on their phone, making coffee and not in the vicinity. Not willing to give up, Noel kept watching the recording and

found the event at 02:11am, when no one else was in the building.

Noel watched the video and saw the bubble wrap spinning on its axis in a plastic tray and flying off the wall to land on the floor. The bubble wrap then slowly moved for three minutes and finally came to a stop (see top three images to left).

Noel looked at it from all angles and analysed the footage, he showed the other staff trying to find an explanation, and they all laughed it off, though no one understood how it happened.

They looked at the hanging signs around the display and there was no

Congratulations to Curt Dogger from Sitelink on his recent marriage to Georgia. They were married at the Nexus Church in Everton Park followed by the reception at Moda Events Portside in Queensland.

INSIDER 109 OCTOBER / NOVEMBER 2019

motion at the time, so it couldn’t have been wind or seismic activity.

Curious what could it be? A Poltergeist? A Ghost? A restless soul? It is a mystery that’s for sure At All Secure Self Storage – they really do store almost anything.

Including the departed…

It happened again several days later during the day time. Once again caught on camera when a staff member was at the front desk. The bubble wrap flies off the shelf and the staff member who was taking a booking immediately rises in surprise (see two images below).

Everyone at All Secure Self Storage, New Zealand are happy to welcome to their future staff member, baby Theodore Thomas Nesbit. Theodore’s parents are National Sales Manager, Ellie Milo and partner Anton. Theodore was born at 3:28pm on 19 June, weighing in at exactly 3kgs (6.6lbs).

www.selfstorage.org.au

INDUSTRY NEWS | 11

Jim’s Self Storage in Williamstown, Melbourne recently opened an additional 160 new units on their site.

The expansion was opened by the City of Hobson’s Bay Mayor, Cr Jonathon Marsden, along with the CEO of the Self Storage Association of Australasia, Susan Phillips.

THE KINGS OF

SELF-STORAGE Partner with the industry’s largest and most recognised storage group and enjoy the many benefits: • • • • • •

Experienced Management Team Industry Leading Marketing Support Site Acquisition or New Development support Comprehensive Staff Training Leverage group buying power Over 150 Stores and growing

THE KINGS OF STORAGE, MOVING & MORE. For more information contact Martin Richards martin@storageking.com.au or +61 2 9167 8210

STORAGEKING.COM.AU

12 | DINK

Leading supplier of

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Call us today on

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INSIDER 109 OCTOBER / NOVEMBER 2019

sales@southwell.com.au www.southwell.com.au www.selfstorage.org.au

SSAA CONVENTION 2019 | 13

We have a winner SSAA Convention 2019 Trans – Tasman Golf Championship, sponsored by Visy Boxes & More

T

he Cairns Golf Course proved to be an exciting golf game for this year’s Ambrose tournament. The Ambrose format is very popular with SSAA Members as it allows all standards of golfers to mix and play together with equal enjoyment irrespective of ability. It helps promote teamwork as one score is recorded per hole.

This type of game normally minimises the amount of time looking for lost balls. However, there were a few trips back to the Golf Shop for additional balls which may question this theory.

Once again a Golf cart race ensued with no clear winner. However, there was a clear winner for the golf game this year after last year’s draw. With a score of 44 the team of Lee Cameron from Port Douglas Storage, Shay McQuade from Universal Storage Containers and Andrew Eastwood, from U-Store-It and SSAA Board member collectively got Australia over the line for a win.

It was a thirsty day’s work with Visy Boxes & More, Sonja Becke making numerous trips to the clubhouse for refreshments for the teams on the course. Even the Kiwi team’s mascot got on board with the Aussie team once the winners were identified. The winners were presented with their trophy at the Gala dinner. l

www.selfstorage.org.au

OCTOBER / NOVEMBER 2019 INSIDER 109

Why you should RENEW your 2020 membership?

2019 SSAA HIGHLIGHTS

Memberships

Total Member Storage Facilities

Legal Helpdesk

848

1486

819

2019 Convention Cairns

80%

70%

responded

255

Total Attendees

responded

“Great event – “Great networking Worth it!” & content” Convention Feedback

Other in person events

Open Days 5 Networking Functions 7 New Initiatives

SIP New SSAA website

HR & OHS Helpdesk

SSAA/URBIS Research Project

Alliance with Family Business Australia

DON’T MISS OUT!

Contact the SSAA to check on your renewal!

Phone +61 3 9466 9699 Email accounts@selfstorage.com.au

SIP LAUNCH | 15

SIP – Storage Interactive Platform

By David Blackwell and Linda Sharkey, Directors at Urbis.

The 2019 SSAA Cairns Conference saw the launch of the Self Storage Interactive Platform (SIP). Urbis is developing the database platform in conjunction with the SSAA.

F

or many years the industry has sought to establish reliable data relating to self storage supply levels and geographic spread of self storage industry throughout Australia and New Zealand.

The SIP project will present the opportunity to establish, and make available to SSAA members, quality data on the size, ownership and geographic location of self storage facilities in major metropolitan areas. Stage One of the project will focus on establishing data for east coast Australia capital cities, Adelaide, Perth and Auckland New Zealand. With continued industry support, this coverage can be expanded to include other capital cities and major regional locations.

Urbis is at an advanced stage of development of the SIP database. The platform will have a high level of functionality, including a map-based, search capability. It will allow data to be sourced as an individual facility detail or identify all facilities in a defined area including the whole of a metropolitan area or sub-region.

DATA DISPLAY AT WHOLE OF AUCKLAND LEVEL Urbis has completed data collection for Brisbane and Auckland and is now moving to other capital cities to collate and verify inputs. To ensure data integrity, Urbis has undertaken verification and cross-checked data from a range of sources, including:

www.selfstorage.org.au

l Owners, operators and facility builders; l Existing Urbis records; l Data supplied by the SSAA; l Public records including council development consents and other approvals; and l Recent on-site inspections are undertaken by Urbis.

The platform will also contain data associated with proposed facilities where that information is public.

It is intended that the database be a dynamic platform with updates and additional data to be added as it becomes available. The platform will have a “Meet the Team” page allowing owners to provide additional factual data.

However, it is intended that the platform be strictly limited to objective information. It is not intended as a promotional platform.

SIP will form the cornerstone for higher levels of analysis.

With demographic detail overlay, it will be possible to examine supply level on several bases, including supply per capita, supply by household and housing type and supply by average household income. This can be done on a whole of city basis or by defined localities. Overall Urbis and the SSAA see this tool as an essential part of cementing the status of self storage as a separate and mature investment asset class.

This has benefits for all members.

Urbis is in the final stage of platform development and welcomes input or suggestions from industry participants.

This may be done by contacting David Blackwell (dblackwell@urbis.com.au) or Linda Sharkey (lsharkey@urbis.com.au) with your suggestions or comment.

The project plan provided for completion of stage one date collation and establishment of an operational platform by the end of December 2019. l

OCTOBER / NOVEMBER 2019 INSIDER 109

16 | SSAA CONVENTION 2019

SSAA Facility Tours

O

nce again, the highlight of every SSAA Convention are the facility tours. This year we saw people lining up half an hour before the buses were due to pick people up to ensure they didn’t miss out.

Three packed buses rotated to visit three venues in Cairns - National Storage Earlville, Big Blue Self Storage Smithfield and Cairns Beaches Storage.

Each venue was very welcoming and gave a background and tour of the facility and also provided catering. The exciting element of this tour was the diversity of each of the facilities to each other. There were older facilities where people were running businesses and workshops out of, plus cars, caravans and motor home storage and standard, more modern unit storage space.

Comments from attendees were that they liked the range of facilities and that no two were the same in the customer base or layout. They could see how diversity was beneficial and how it is vital to adapt to the changing market, plus accommodating the needs of the local clientele. l

INSIDER 109 OCTOBER / NOVEMBER 2019

www.selfstorage.org.au

SSAA CONVENTION 2019 | 17

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PLEASE CONTACT STEEL STORAGE TODAY WITH ANY ENQUIRIES

E sales@steelstorage.com.au T + 61 (0)7 3865 1600 www.steelstorage.com.au

18 | SSAA CONVENTION 2019

Out of the Box Trade Show

T

his year in Cairns there were 33 exhibitors. Each year the benefits of exhibiting become more and more important.

Many Exhibitors launch new products as they can make more of an impact as everyone is in the one place. Attendees say it is a chance for them to see what is on offer, talk face to face and compare everything at the Convention. Ultimately the Trade Show brings everyone in the industry together.

The Out of the Box event had additional attendees this year which proved very popular, with Gucci the crocodile and Bali the snake from Hartley’s Crocodile Adventures located between Cairns and Port Douglas. l

“

FANTASTIC EVENT IN A GREAT LOCATION WITH EXCELLENT SPEAKERS, OPERATORS, TRADE SHOW AND MORE!!

”

“

IT WAS A REALLY BENEFICIAL AND ENJOYABLE FIRST ATTENDANCE FOR US.

INSIDER 109 OCTOBER / NOVEMBER 2019

”

www.selfstorage.org.au

DINK | 19

“

A DIRECT THANK YOU, SUSAN PHILIPS, FOR THE AMAZING WORK WITH TEAM THAT HAS BEEN PUT IN. THE STRENGTH YOU HAVE GIVEN THE ASSOCIATION IN TIME OF GREAT CHANGES IS VERY VERY MUCH APPRECIATED AND VERY EVIDENT. KEEP UP THE BLOODY AMAZING WORK.

”

“

GREAT TO MIX THE FOOD/DRINKS AND TRADESHOW - NEVER FELT RUSHED GETTING TO ALL TRADESHOW ATTENDEES WHICH GIVES THEM BETTER VALUE OF THEIR TIME TOO.

”

SELF STORAGE FACILTY OWNERS

To find out how to maximise the sale result of your facility, contact Matt Walsh for a confidential discussion.

Matt Walsh Highway Frontage Real Estate 0411 880 054 | 1300 661 950 L1. 146 Chapel St, St Kilda VIC 3182

mwalsh@highwayfrontage.com.au www.selfstoragerealestate.com.au HIGHWAY FRONTAGE ARE SSAA MEMBERS

www.selfstorage.org.au

OCTOBER / NOVEMBER 2019 INSIDER 109

20 | SSAA CONVENTION 2019

DAY 1: FIRST TIME ATTENDEES

DAY 1: WELCOME BRE AKFAST DAY 1: WELCOME DRINKS AT CAIRNS AQUARIUM

DAY 2: SESSION IN PROGRE

SS

DAY 1: SESSION IN PROGRESS

DAY 2: MAIN PLENARY OPENIN

INSIDER 109 OCTOBER / NOVEMBER 2019

G

www.selfstorage.org.au

RegisBuilt recently handed over the latest stage for Jim’s Self Storage in Williamstown, Victoria. The latest stage was recently awarded ‘Best Expansion / upgrade 2019’ in the 2019 SSAA Annual Awards for excellence, once again proving collaboration between RegisBuilt and the owner delivers award winning facilities.

For your next project, collaborate with us for a seamless design and construction project.

1300 388 224

info@regisbuilt.com.au

regisbuilt.com.au

22 | SSAA CONVENTION 2019

DAY 2: WOMEN WINE AND WIS

DOM HIGH TEA

DAY 2: URBIS SIP LAUNCH

DAY 3: SESSION IN PROGRE

DAY 2: SESSION IN PROGRE

SS

INSIDER 109 OCTOBER / NOVEMBER 2019

SS

DAY 3: TONY NASH, BOOKTO

PIA

www.selfstorage.org.au

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24

YOUR BUSINESS REFLECTS YOUR BEHAVIOUR SO ADOPT A WINNERS MINDSET!

A

t many storage facilities the quality of the team is a direct reflection of the mindset of the store owner or manager. Your staff want the boss to be fair, organised, and most of all positive.

Nobody wants to have a critical, angry or uncaring boss. Sadly, good staff leave poor bosses and bad staff only stay because they can’t get a job elsewhere. Eventually the team is a reflection of the boss and the sales results are a reflection of the attitude of the team.

So are you a beacon of positivity, optimism and tough love? Does your behaviour really attract the best staff? If you are feeling depressed, angry or grumpy you can shift your mood by focussing on a positive future - getting clear on what you want to achieve – not those things that you want to avoid. Always start with Why? – think about your true Purpose – the real reason why you want to run a successful facility. Making a dollar or making a difference to others?

It turns out that your mood affects the performance of the staff and the results of your store. You can improve your mood by improving your diet (eat healthier) and doing some light exercise before work. A poor attitude can be turned around by asking yourself some re-focussing questions: l What’s working well for you?

(Not the things that are wrong!) l What do you like about your work or life?

(Not your problems) l What are you looking forward to? (Not the past) l What are you grateful for? (Not being ungrateful) l What can we do? (Not the things we can’t do) l What’s the next step? (Not just procrastinating)

INSIDER 109 OCTOBER / NOVEMBER 2019

Other things you can do to shift your attitude include: l physical movement or walking, deep breathing, being grateful, repeating positive affirmations or “I am” statements, visualisation l meditation, playing your favourite music, talking to positive friends and having a goals focus.

Always set some future goals and have a personal plan and know what you want! Make sure you balance the stress in your life with regular de-stressing time – take a holiday, spend time alone (or on a hobby) or more time with positive friends and family.

DEVELOPING A GREAT TEAM CULTURE BUILDING A HIGH PERFORMANCE TEAM: Apart from improving leadership skills, what else can you do to create a better team for your store? Let’s start by being absolutely crystal clear on your expectations.

Did you know at Singapore airport the airport management had installed a ceramic fly target on every urinal in the men’s restrooms? This gave every man something to aim at and had noticeably improved results.

Urine spillage had been reduced by more than 30%!

Give your staff something to aim at – agree on some reasonable outcomes and goals and KPI’s. Provide regular feedback to them.

Each staff member needs personal expectations too – you’ll need a clear job description – their roles and responsibilities. Tell them exactly what you expect from them. Agree on some House Rules – especially about the things that cause the most problems e.g. – being on time, wearing uniforms, private use of phones, replacing paper, cleaning toilets,putting things in their place. You should

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ADOPT A WINNERS MINDSET | 25

also be clear on your code of conduct – expectations about safety, damage and behaviours. Documentation and pictures really help get the message across.

USE A ‘TOUGH LOVE’ APPROACH – TEAM DISCIPLINE COUNTS! Now that you have clearly set your expectations, you’ll need to maintain that culture with discipline. You’ll need to adopt a “Tough love” approach – which means you’ll need to “call” those poor behaviours when they happen and take disciplinary action on breaches. There needs to be consequences.

If you let just ONE team member do the wrong thing – that sends a message to all the staff that there is a new standard – feel free to turn up late, make a mess, damage things or even steal!

You’ll need to lead by example - your team is watching what you do, not listening to what you say. You’re just like a goldfish in a fishbowl. Everyone is looking to see how you behave when things go wrong or when someone does the wrong thing. You’ll need to be absolutely fair in applying discipline. As the education department is fond of saying ”what you allow you teach”. Remember - you get what you put up with and you get what you truly deserve.

Occasionally you need to push people outside their comfort zone – to expect more from them than they do of themselves.

You can improve the culture of your team by focussing on being neat and clean – start by improving your facilities – toilets, lunchroom and the smoking area. You’ll impress your team and your customers too!

ENERGISING YOUR TEAM – BUILD BETTER STAFF RELATIONSHIPS Do you remember your teachers when you were at school?

You probably had a great relationship with some teachers and you may have disliked a few too. Do you recall that your performance in each class changed depending on the relationship with the teachers. The better the relationship, the better the result – you worked harder, liked the subject more and even got a better grade.

Same things happen at work. When you have a great relationship with a staff member – they work harder, you give more positive feedback and they do the right things.

When you have a terrible relationship – they avoid working hard, you give negative feedback and they do things to annoy you.

This is called “Naughty boy syndrome” – if you don’t give me enough positive attention – genuine praise and appreciation – then I’ll do naughty things just to get ANY attention. The ratio of positive feedback to negative feedback needs to be at least 3 to 1. If it’s all BAD FEEDBACK– then it’s all downhill and staff members will avoid you and perform poorly.

Eighty percent of Australian staff want more appreciation. They feel underappreciated by the boss.

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You can get better results from your staff by filling up their “Love bucket” – energising them with more praise, appreciation, recognition, touch and more time & attention from you. l Praise them – “You did….” l Appreciate them – “Thanks for…” l Recognise them – physical tokens, events and rewards l Touch them – Pats on the back, high fives l You – Your time and attention – genuine listening/advice from someone respected.

Just make sure that you avoid making cynical and sarcastic comments. Sarcasm and negativity are the fastest ways to kill teamwork and should be avoided in the whole team. Start a “sarcasm fine jar” and reduce your own sarcastic comments. Positivity pays!

Try these manager mantras for success: l “What gets REWARDED gets REPEATED and What gets CELEBRATED gets ACHIEVED” l “Where your ATTENTION goes – the MONEY flows”

BE A GREAT TEAM COACH – ASK MORE QUESTIONS! Famous entrepreneur Dick Smith once said – “stop telling the staff what to do”. He said to ask more questions instead and let them solve their own problems.

When a staff member has a problem ask them: l “What do you think we should do? l “What else can we do? – What else?” (multiple times) l “Which do you think is best?” – Great do that!

Now – most times the first answer isn’t very good. Staff are used to you telling them what to do – it’s easy and they prefer it. The only downside is you need to be there all the time and solve every problem. After a while they realise they were going to be asked questions – and then they start bringing solutions – not the problem. Start asking questions and seeking input. Sure it’s slow to start - it’s short term pain for long term gain. Develop the habit of asking great questions and empowering your team.

Start by calling the problem and inviting feedback with these questions l “We seem to have a problem with … what can we do about it” l “There appears to be a problem with …… what can we do?” l “I’ve noticed …… What do you suggest we do” If they are really stuck for a solution – ask them what other resources they have tried?

Google it, check on Youtube, ask someone else, phone an expert and finally, seek input from the boss. Don’t tell them the answer – just make a suggestion “Have you thought about…” – let them connect the dots in their head and own their solution.

If you get your team to create enough systems, checklists and processes you can stop telling people what to do. Set your overall expectations and get your team to come up with ideas on how to get it done. They will have more “Buy-in” because they want to prove that their ideas work. l

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26 | SSAA CONVENTION 2019

SSAA Awards for Excellence

T

he final night of the Convention was the Awards for Excellence Gala Dinner, hosted by the SSAA Marketing Manager Bryan Furtado, whose stand-up routine had everyone talking. This year’s theme was “coral” with beautifully lit coral centrepieces on each table.

The evening commenced with indigenous Australian music, and then a fire dancer joined them onstage. Luckily he didn’t set off any smoke alarms, which was a concern to some people.

Chairman Ivor Morgan thanked everyone for attending along with acknowledging the outgoing Board members for their efforts and announcing the new Board members for 2019. During the dinner of local FNQ produce, two new Life Time Members awards were presented along with the SSAA 2019 Awards.

The Gala Dinner capped off another successful Convention, finishing up with dancing and good times.

INSIDER 109 OCTOBER / NOVEMBER 2019

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28 | SSAA DINK CONVENTION 2019

HIGHLY COMMENDED AWARD WINNERS This year the Judges of the SSAA 2019 Awards, were impressed with the high quality of entries and believe that these entries should not go unrecognised. As a result, the Judges have awarded Highly Commended Awards to these nominees who will receive a certificate.

Congratulations go to:

COMMUNITY ENGAGEMENT STORELOCAL CAMPBELLFIELD, VICTORIA

FACILITY OF THE YEAR 150 – 500 UNITS ALL SECURE SELF STORAGE PALMERSTON NORTH, NEW ZEALAND The facility commenced operations in October of 2018. Its first month yielded an impressive 61 move-ins. Paul and the team have kept the facility occupancy on a steady increase. In March of this year Stage-2 of the facility was completed and is being currently populated. The expansion into Stage-2 has increased the amount of higher rate larger sized storage units and also added several premium internal vehicle parking spaces.

To assist the community in meeting their daily religious duties, the team converted a large storage unit into a dedicated prayer room. Since its launch just in time for Ramadan, the StoreLocal prayer room has been very well received by the Campbellfield community and the Australian Muslim Council as a sign of positive inclusion, and is used each and every day by customers and community members alike as a practical service.

SERVICE MEMBER OF THE YEAR IBIDONSTORAGE, NEW SOUTH WALES

MANAGER OF THE YEAR NEIL D’SYLVA, STORAGE KING WINDSOR GARDENS, SOUTH AUSTRALIA Neil has worked at the Facility for 18 months after previously working at the Good Guys. At Storage King he manages 506 units and since his commencement there has been a 15% increase in occupancy. With astute business acumen, Neil has taken ownership of the business, with a drive to continue to grow the business and exceed expectations.

INSIDER 109 OCTOBER / NOVEMBER 2019

iBidOnStorage has helped the industry streamline its’ sell-up process which has, helped minimise the risks associated with auctioning customer goods. The industry no longer consists of operators all doing their own thing when it comes to auctioning delinquents. iBidOnStorage now has approx. 750 self storage locations all using their one platform. If an individual operator (using iBidOnStorage) is ever challenged about their process in the future, they will be able to (at least) prove they were following an industry standard practice. There is strength in these numbers.

www.selfstorage.org.au

Keypads, CCTV, Office Alarms and more Don’t let computer failures paralyse your facility. With Sentinel’s da Vinci’s you’ll experience freedom from the fear that your facility will never be inconvenienced. The latest da Vinci model keypads are designed to retain all valid storer codes and operate without a PC. YOU’LL NEVER NEED TO WORRY ABOUT PC FAILURES AGAIN!

Access Control & Individual Unit Alarms ● ● ● ● ● ● ● ● ●

Sentinel Access Control interfaces with all major management software programs Supports multiple communication chains The communications with the hardware runs as a service, so no login to the pc is required If a communications chain fails, the system can be set to auto restart You can email and/or SMS (text Messages) events to Platinum users Can be used with remote alarms or remote access control using the internet or local network Easy to install and use over a network Has web access features. The program can be accessed from a web browser Supports access only users (with passcode only keypads)

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info@storagesecurity.com.au www.storagesecurity.com.au

Sentinel Australasia distributes to all of Australia, New Zealand, Indonesia and Asia. Installers and technicians in every state of Australia, NZ and throughout Asia.

30 | SSAA CONVENTION 2019

2019 AWARD WINNERS

FACILITY OF THE YEAR AWARD Less than 150 units sponsored by

STOR-MATE

14 – 16 Ponda Rosa Road Tamworth, New South Wales This regional self storage facility is, at its core, an innovative, highly tech savvy and incredibly efficient operation. Consisting of 141 enclosed units over 2594 square metres, this facility is staffed by a Facility Manager and an Office Administrator.

There has been a construction and housing decline in the Tamworth region over the last 12 months and the local storage industry has felt the effects. However Stor-Mate has managed to maintain a strong occupancy along with an increase in storage fees.

Since winning Regional Facility of the Year in 2018 there has been many advancements, one of which is the launch of an online portal for online bookings and customer payments.

They are the only facility in the area to offer this.

INSIDER 109 OCTOBER / NOVEMBER 2019

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SSAA CONVENTION 2019 | 31

FACILITY OF THE YEAR AWARD Between 150 and 500 units sponsored by

FACILITY OF THE YEAR AWARD More than 500 units sponsored by

U-STORE-IT, MT BARKER

FORT KNOX SELF STORAGE

U-Store-it has 330 units, dug into the side of the hill in the Adelaide Hills. It is a multi-story purpose-built facility which sits over 3,047 square metres.

As the Facility was cut into the side of the hill, it required a huge amount of civil works. The result is the concrete tilt-up walls and floors provide a cleaner user experience and the temperate is stable and fire protected from surrounding premises.

U-Store-It offers customers the ability to unload/load their valuable possessions in comfort via a fully enclosed and undercover driveway, 7 days a week, 365 days a year. Plus free move in trucks and trailers, a complimentary meeting room with free tea/coffee, business receipt and dispatch services.

This is the 10th self storage location for Fort Knox and the first facility servicing the northern suburbs of Melbourne and it is still growing. Stage One consists of 4525 square metres and Stage Two, which is already completed in shell format, will add an additional 4600 square metres of storage units and when fitted out will offer a total of 1053 units.

The driving force behind many aspects of the design and construction process was to ensure that their customers have a brilliant storage experience.

As a result, Fort Knox Coburg offers the latest in self storage global advancements, which makes it a superb representation of a quality storage facility.

7 Follet Close, Totness, South Australia

www.selfstorage.org.au

Sydney Road Coburg North, Victoria

OCTOBER / NOVEMBER 2019 INSIDER 109

32 | SSAA CONVENTION 2019

INNOVATION/ BUSINESS INITIATIVE/ SUSTAINABILITY AWARD sponsored by

TAXIBOX GROUP PTY LTD

112 Boundary Road, Braeside, Victoria In 2019 TAXIBOX Introduced Calcumate which is a storage calculator that allows customers to virtually input their furniture and belongings to see, as a 3D visualisation, how many (or what size) storage units they would need, as well as showing the optimal way to stack their items.

The software is not limited to TAXIBOX’s business as it can be integrated into any self storage website, regardless of the platform or storage unit dimensions. This has huge application for the thousands of storage facilities across the world.

It has revolutionised the way that customers interact with the TAXIBOX web site enabling them to provide the information to get the perfect sized storage units for customer’s needs. The storage calculator has massively helped reduce over-estimating, meaning more space on their own TAXIBOX’s trucks and therefore fewer journeys required, saving costs.

INSIDER 109 OCTOBER / NOVEMBER 2019

COMMUNITY ENGAGEMENT AWARD sponsored by

STORAGE KING ROLLESTON 55 Link Drive, Rolleston, Canterbury, New Zealand

Storage King Rolleston has been servicing the Selwyn area since opening in May 2018. They have immersed themselves in the community by supporting; Rugby League, Rugby Union, Netball, Softball, Baseball and the Selwyn United Football Club.

They also support local school Health and Safety and Environmental Sustainability Projects at two local primary schools. Plus they have an active involvement in supporting the Rolleston Fireworks display, The Rolleston Residence Association, Rolleston Lions club, Selwyn Business Group, the Selwyn Business Awards.

They also run events themselves, The Blue September Prostate Cancer Quiz Night Fundraiser, the Giant Easter Egg hunt and the Halloween Community Drive and Lolly Scramble.

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SSAA CONVENTION 2019 | 33

MANAGER OF THE YEAR AWARD

SERVICE MEMBER OF THE YEAR AWARD

sponsored by

sponsored by

MARK CALLINS

URBIS

Sadly Mark was unable to attend the Convention and his award was accepted by Steve Kahl Mark has been in the storage industry for nearly two years and has offered a fresh perspective and a revitalised approach to the business. His extensive marketing and sales background from the motor industry has seen him challenge traditional sales and customer service techniques.

Mark upholds the highest of standards in facility presentation, procedures and customer service. His Google reviews are a testament to his abilities and as an asset to the company. So much so, that other Site Supervisors use him as a sounding board to tweak innovative ideas before bringing them to meetings.

Marks genuinely caring approach allows him to build trust and establish meaningful relationships with his clients and as a result has increased occupancy through his sales techniques and marketing ideas.

Urbis have been publishing the Urbis Storage Index (USI) since 2008. The strong relationships Urbis has developed with self storage members over its 20-year association with the industry is testament to the quality and reliability of the services Urbis offer. The Urbis Self Storage Team has one clear goal – to empower the industry with knowledge, so the best decisions can be made.

Urbis regularly provides market overview presentations to SSAA members, investors and the broader property industry.

They share their knowledge without charge. The key goal is to ensure that the self storage market is appreciated and comprehended.

Urbis regularly provide industry market update presentations and our team use their personal time to prepare and deliver the content. Over 250 people receive complimentary market research and intel releases every quarter. .

U-Store-It Mt Barker, 7 Follet Close, Totness, South Australia

www.selfstorage.org.au

Level 8 Angel Place, 124 Pitt Street, Sydney, New South Wales

OCTOBER / NOVEMBER 2019 INSIDER 109

Reliable Performance + A Passion For Self Storage

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Proud to be a member of

OHS | 35

A new partnership for SSAA members

T

he Self Storage Association of Australasia has established a fantastic new partnership with leading health and safety provider, Action OHS Consulting. This partnership has been established to provide members with access to both trusted health and safety advice and access to Action OHS Consulting’s easyto-use online safety solution, Safety Champion Software.

Through practical, jargon-free guidance, Action OHS Consulting and Safety Champion Software will assist SSAA members in meeting their legal health and safety obligations, prevent workplace incidents, and increase efficiencies in workplace practices.

WHAT’S IN IT FOR YOU? Access free safety support from Action OHS Consulting today* Action OHS Consulting’s partnership with SSAA provides members with complimentary access to safety support. A team of trusted and experienced safety consultants are available to support members to improve their health and safety program confidently.

Enjoy free access to: l regular webinars on industry-specific health and safety topics; l a Health and Safety Handbook, which can be downloaded and configured to your needs; l a Hazards and Risks Register (currently in development following the recent convention); and l a telephone and email-based health and safety advice line, providing you with access to useful “5-minute” safety advisory conversations.

Adopt the intuitive Safety Champion Software to keep safety on track Onboarding Safety Champion Software into your business assures SSAA members of solid and continued safety management.

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With Safety Champion Software, you can: l easily report incidents and hazards, or do inspections directly on your phone; l track training and license expiry dates for your workers; l schedule tasks in on a daily, weekly, monthly or even yearly basis; l set email notifications; and l Keep a record of everything you do neatly in the cloud.

Action OHS Consulting and Safety Champion Software will support members to embed strong safety management practices into their businesses, meeting legislative requirements and ultimately, keeping workers safe from harm.

ABOUT ACTION OHS CONSULTING AND SAFETY CHAMPION SOFTWARE Established in 2011, Action OHS Consulting, offers a range of consulting services including audits, hazard and risk profiling assessments, operational risk assessments, along with the development of policies, procedures and other important health and safety documents. Learn more: www.actionohs.com.au With a mission to make safety even easier for their clients, Action OHS Consulting founded its safety and compliance software, Safety Champion Software, in 2015. Integrating a range

of useful features, this software helps you keep all of your safety tasks on track and in compliance with legislation, both today and in the future. Safety Champion Software is now simplifying safety across 100’s of workplaces in Australia and internationally. Learn more: www.safetychampion.com.au

INDUSTRY To support and promote health and safety across the self storage industry, Action OHS Consulting is looking to build a health and safety working group. l *Additional consulting services from Action OHS Consulting and the licencing for Safety Champion Software are available for SSAA Members at a reduced rate, just quote membership details to receive this service.

If you are interested in participating or would like more information contact Action OHS Consulting via info@actionohs.com.au

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36 | HONORARY LIFE MEMBERSHIPS

HONORARY LIFE MEMBERSHIP

Dallas Dogger Chairman - Centreforce Technology Group & R6 Digital

SSAA Chairman Ivor Morgan presenting the award to Dallas Dogger.

D

allas Dogger started off in the self storage industry in the late 1980’s, working with Ian Oliver in Canberra as an accountant.

Both Ian and the late Frank Timmer started Capital Self Storage and Dallas showed a keen interest, working with both men to build Capital Self Storage in Queanbeyan. Dallas was the tech guy and as the business grew, a new company, ‘Capital Business Park (Holdings)’ was formed to develop the brand across Canberra. He worked to develop systems and computerise the Capital business.

Capital developed further sites in Wollongong, Goulburn and Newcastle along with other commercial properties. Eventually, with Dallas’s involvement in construction and development, Capital added four more sites in Canberra. The Capital site in Queanbeyan was the very first site in the world to have a fully automated move-in from the website; a proud achievement for an Aussie company.

Dallas and Ian attended the very first SSAA meeting in Ultimo, along with other founding members.

Dallas also assisted with the layout of the first self storage agreements, ensuring compatibility with the software of the day. In 1994 Dallas started Storage Technology in Brisbane in partnership with Steel Storage to service the rapidly growing self storage industry. He worked to develop both Mini Storage Plus software and PTI access control in Australia. Dallas was also on the product development committee for RentPlus, one of the first windows-based software programs.

INSIDER 109 OCTOBER / NOVEMBER 2019

In 1999, Dallas moved on and became General Manager for the self storage businesses at Leyshon Pty. Ltd, owners of well-known iconic Indooroopilly Self Storage. He developed 3 new major centres for Leyshon under the Premier Self Storage brand in Fortitude Valley, McGregor and the Brisbane CBD, building one of the first 5 level self storage sites in Australia.

Dallas assisted in the process of Leyshon Pty Ltd along with Andrew Catsoulis to buy the former National Mini Storage portfolio. This eventual outcome was the formation of the National Storage Brand, Australia’s only public self storage REIT.

Dallas has attended over 30 international storage conferences, often speaking and representing self storage from an Australasian perspective.

Moving on, he formed a business with Stephen Davies, creating StorMan International, taking the fledgling software brand from 20 or so customers to complete market dominance in 5 years, assisting in the development of the software with ideas until 2007 whilst at the same time developing his own branded access security product AccessEzy. In 2007, after selling his StorMan interest, he created the Centreforce Technology Group. Dallas also took on the representation of SiteLink - Web Edition in the South East Asian Region.

He assisted in growing SiteLink to

become the world’s largest self storage management software company.

Centreforce continues to develop websites and custom software for self storage. Developing several industry leading products and world firsts for the industry, including the first online move-in technology called RapidStor and access control system controlled via a smart phone app.

Dallas acknowledges his team of highly skilled engineers, headed capably by his eldest son, Michael who now leads the company and is working on the next generation of storage products.

Dallas continues at Centreforce as Chairman and Chief Advisor. He has masterminded and run self storage expos from 2003, attracting new entrants to the self storage industry.

Dallas is a former board member of the SSAA and served on the first SSAA magazine committee. He has been involved in several conference committees and the industry awareness committee, a topic he is passionate about.

His company was awarded the first Innovation award by the SSAA and the inaugural Service Member of the Year Award in 2014. He was also personally recognised in 2005 for “Services to the Industry” by the SSAA. He sits on the SSAA 30th Anniversary Committee.

He writes for several magazines on self storage and has written over a thousand self storage articles and stories, all designed to promote self storage. Dallas has attended over 30 international storage conferences, often speaking and representing self storage from an Australasian perspective.

Dallas is married to Therese, who is a long-term director of Centreforce, they have 3 adult sons. Both Michael and Curt work at Centreforce, growing the company to a second-generation tech business.

www.selfstorage.org.au

HONORARY LIFE MEMBERSHIP

Sam Kennard CEO of Kennards Self Storage and a Leader in the Self Storage Industry in Australasia

K

ennard’s Self-Storage (Kennards) is a private family-owned company with 91 locations and employs over 250 people across Australia and New Zealand. The business began in 1973 when the first storage spaces were built by his father Neville Kennard at the back of the Moorebank Kennards Hire Centre. Sam joined the company in 1991 after completing a Bachelor of Business (Land Economics) when there were just 8 locations. In 1995 he succeeded his father (Neville) and became Managing Director.

Prior to siting in the (Big chair) as Managing Director, Sam learnt his trade by working in the business doing everything from painting unit numbers above the roller doors to managing a self storage facility.

When Sam took over the reins from Neville, his father left Australia and travelled overseas for 6 months, allowing Sam to make is his own mark on the business. Neville knew if he stayed around, he may not be able to remove himself from the business.

The company had 14 locations at this time and Sam had taken a hands-on approach to the business. He also became actively involved in property acquisition and the development of further self storage facilities.

While his focus and key strength has been undertaking new self storage developments, his career also includes large scale acquisitions and mergers of multi-site self storage groups, most notably the $220 million acquisition of Millers Self-Storage in 2004. This more than doubled the size of the business.

In 2007, the company entered the New Zealand market, where it now has 8 sites.

Kennards is the largest owner-operator of self storage in Australasia. The family company wholly owns most centres under its brand, while also offering self storage management for select investors.

www.selfstorage.org.au

The company continues to search for new locations to acquire and develop.

Under Sam’s leadership the company has broadened its offerings to specialist storage services including solutions for businesses, wine cellaring, motorbikes, firearms and safe deposit boxes, whilst providing well-stocked merchandise facilities for storers through their Box Shops.

Sam has served on the National Committee of the SSAA and is a member of the Australian Institute of Company Directors.

Sam has been passionately committed to creating a business that distinguishes itself from others. This includes a commitment to creating a company culture that is constructive, authentic and rewarding to work in. The company has been measuring culture since 1998.

This involved annual surveys using the Organisational Cultural Inventory conducted each year. Through strong team member engagement, they aim to create a company that has a reputation for superior customer service and delighting customers. Kennards uncompromising focus on customers and service culture are central to fulfilling the company’s goal to become a famous household name.

Another manifestation of his work has been Sam’s approachability. For instance, a former SSAA chairman, Keith Edwards, recollects Sam’s humanistic and encouraging behaviour during their meeting at Keith’s first SSAA convention on the Gold Coast. After introducing himself to Sam with his carefully prepared

SSAA Chairman Ivor Morgan presenting the award to Sam Kennard and wife Claire.

facility plans, he witnessed the plans being ripped up and then redrawn by Sam himself! Sam’s commitment to self storage also extends to his willingness to participate in self storage events as a speaker and offering the audience the benefit of his extensive experience.

Capitalising on his experience with acquisitions, he has arranged and negotiated significant debt funding and been instrumental in educating Australian lenders about the attributes and characteristics of self storage. This has led to a better appreciation of the asset class and improved access to finance for the sector. A solid benefit to industry growth within the Australian market.

Sam has also served on the National Committee of the SSAA and is a member of the Australian Institute of Company Directors. He is also on the Board of The Centre for Independent Studies.

Sam has two brothers Jim and Walter Kennard and is married to Claire with three daughters Lexi, Olivia & Lara.

Sam has a passion for politics and had a sneaky run for the seat of North Sydney in 2015 as the Liberal Democrats Member. He had another shot in the following federal election as number two on the ballot paper behind David Leyonhjelm. Sam is a staunch dissenter of bureaucracy of any kind and a passionate supporter for personal freedom and responsibility.

Sam is a self-confessed “conference junky” and is a strong supporter of the SSAA. He is always willing to provide honest and passionate feedback and advice to help make the Association to be the best it can be. l

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38 | MEMBER SERVICES UPDATE

Post-convention legal wrap up What do a Columbian drug smuggler, doctor’s records and a snake all have in common?

Our legal sessions at Convention lifted the lid on legal and provided the answers.

UNLAWFUL CARTEL CONDUCT? First “Out of the Box” on day one of the convention, Darryl King of Jackson Russell Lawyers New Zealand dispelled the myth that cartel laws in new Zealand only apply to Columbian drug smugglers.

So what exactly is unlawful cartel conduct? Most people think of Cartels as only affecting “big, bad” business (and Columbian drug smugglers!) but this is wrong! Cartel laws do not discriminate between large, well-resourced corporate entities and small “mum and dad” businesses. Cartel laws affect any company that enters into an agreement or arrangement with a competitor.

Which potentially includes suppliers of goods and services, resellers, joint venture parties and franchises – and of course self storage facilities.

The question is, do you have a cartel provision? Cartel laws prohibit arrangements with competitors that the purpose, effect or likely effect of is: Price fixing: controlling the price (or any related element of price) at which one or both parties buy or sell goods/

services from or to others. (i.e. – How much you are selling/buying for).

Market allocating: allocating or restricting the customers, channels, geographic areas etc. each party can sell to or buy from. (i.e. who you are selling to/buying from) Output restrictions: preventing, restricting or limiting production, supply, and the capacity to supply or the purchase of goods/services.

Some Cartel risk areas for self storage facilities are shown in the table below.

What do you need to think about as members of the SSAA? During association meetings (formal or otherwise), be aware that you cannot discuss with competitors: l pricing or fees; l customers or territories; and l services and goods you provide.

Take care of gathering or sharing information. Be careful sharing information about your business plans.

Seek legal advice in NZ if potential competition issues arise.

DOCTOR, DOCTOR, WHY AM I STILL HOLDING YOUR RECORDS? The next Convention presentation was from SSAA Australian lawyers, Mr Tony Raunic and Mr Graeme Armstead of Hunt & Hunt addressed a common issue for Australian members of what happens when you are left holding sensitive medical, legal or accounting records. The following steps were recommended: 1. Notify the relevant governing body in your state or territory, preferably by letter as it puts the body more on notice and reduces the likelihood of a dismissive response; 2. Request that the governing body either collect the records, accept delivery of the records or meet the facility’s cost of secure destruction through a contractor service.

If a governing body is initially unhelpful, it may well be useful in engaging a lawyer to make direct contact. Even by telephone to the CEO, raising the prospect of negative publicity for the

ACTIVITY/AREA LIKELY TO BREACH CARTEL LAWS

POTENTIAL ISSUE

Agreeing with competing facilities standard pricing for storage

Price fixing

Staff (or owners) discussing pricing, promotions, market allocation or output etc. with competitors

Price fixing / Market allocation / Output restriction

Joint marketing with competing facilities

Price fixing / Market allocation / Output restriction

Allocating areas/suppliers/customers/channels/potential customers between competing businesses

Market allocation

Two competing facilities collectively negotiate with a supplier to purchase a container full of goods to save on international shipping costs of sending two partly empty containers

Price fixing (buy side)

Be alert to restrictive deals with suppliers who are also competitors – some corporate groups have many parts

Price fixing/market allocation / output restriction

Agreeing with competing facilities promotions and/or when they are being run by you/them

Price fixing / Market allocation / Output restriction

Agreeing with other facilities restrictions on the goods and services available from you or their business

Output restriction

Supply agreements you enter into that may have a cartel clause.

Suppliers should not (generally) be seeking to fix: • Your resale prices • Where or who you can sell goods or services • Limiting your ability to sell competing goods

Price fixing / Market allocation / Output restriction

INSIDER 109 OCTOBER / NOVEMBER 2019

www.selfstorage.org.au

governing body should knowledge of their unhelpfulness reach the public domain.

Before any sensitive records are destroyed, it is highly recommended that a final letter is sent outlining the next steps. Which would be; your intention to shred these records on-site and to send them to landfill should alternative arrangements not be reached within a defined period, eg. 30 days.

If you require any guidance in the management of this process, please make contact with the SSAA paralegal in the first instance at legalsupport@selfstorage.com.au

OUR LEGAL LEARNINGS CONTINUED WITH A JOINT PRESENTATION BY BORDER WATCH (AUS) AND COAST WATCH (NZ).

Do you want to be up close and personal with snakes?

Border Watch (Aus) and Coast Watch (NZ) have both reported on increases in illegal wildlife trading. Do you want a whole unit of snakes at your facility?

l Plant material in and around the storage unit. l Foreign packaged cigarettes left lying around. l Attending the facility at odd hours. l Concealing activities by strategically placing vehicles in front of the storage unit.

It is worth noting that Border Watch and New Zealand Customs Service have both experienced an increase in the use of self storage sheds to facilitate illegal drug and tobacco imports.

Other items of interest to Border Watch include: l Border Patrolled drugs; l illegal pornography; l Weapons and firearms; l tablet presses; l tobacco including leaf form; l chemical glassware; and l wildlife trafficking, including birds, lizards, snakes, crocodiles, fish and eggs.

Trust your instincts, your knowledge and your experience. l

Report suspicious activity: The SSAA proudly displays in the office a sign that states “The Australian Border Force acknowledges Self Storage Association of Australasia as a partner in the Border Watch programme. Working together to help protect Australia’s borders by identifying and reporting suspicious activities.”

Border Watch: 1800 06 1800 or australia.gov.au/borderwatch New Zealand Custom Services Coastwatch: - 0800 428 786

Border Watch envisages a coordinated approach for SSAA members to become members of the Border Watch program.

The process would be for a Border Watch representative to visit the industry member and conduct a short awareness session to the business and all of the staff and present the certificate after that presentation.

The certificate can be used to deter criminals from utilising a storage facility for illegal purposes.

What are the indicators of suspicious behaviour?

One suspicion on its own is not necessarily a cause for concern, but a few coupled together may indicate you have criminals operating at your facility. The key is to rely on your gut feeling.

Indicators of suspicious behaviour can include any of the following or a combination of the following: l Cash payments. l A storer accompanied by other persons who seem to be in charge, i.e. a cover person. l Asking questions about security, cameras etc. l Enquiries about company forklift and use of company forklift. l Requests to use the facility to bring a container for a short term for unloading into trucks. l Tobacco – organic smell emanating from a storage unit.

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OCTOBER / NOVEMBER 2019 INSIDER 109

40 | TRADE DIRECTORY – TRUSTED SUPPLIERS TO THE SELF STORAGE INDUSTRY ACCESS CONTROL, FIRE & SECURITY AD-TECH Security Adrian Rostirolla T: 1300 30 60 90 E: sales@ad-tech.com.au www.ad-tech.com.au –––––– AlarmQuip Security Systems Evan Richardson T: +61 7 5492 3242 E: evan@alarmquip.com.au www.alarmquip.com.au –––––– PTI Australasia Pty Ltd Ben Parsad T: +61 7 3216 5524 E: sales@ptiaustralasia.com www.pti.com.au –––––– QueAccess Pty Ltd Kevin Hannagan T: +61 488 279 918 E: kevin@queaccess.com.au www.queaccessw.com.au –––––– Sentinel Australasia Jason Keane T: +61 3 9988 2035 / 1300 852 117 E: jason@storagesecurity.com.au www.storagesecurity.com.au

ANCILLARY SERVICES PACKAGING VISY BOXES & MORE Ralph Inglese T: +61 3 9554 5600 E: vbm_vic@visy.com.au visyboxesandmore.com.au Branches across Australia and New Zealand

CLEANING Sweepers Australia Michelle Maxwell & Vaughan Rose T: +61 3 9562 7533 E: michelle@sweepersaustralia.com.au www.sweepersaustralia.com.au

FREIGHT Jetta Excess Baggage Pty Ltd Lyle Honess T: 1300 300 688 E: sales@jetta.com.au www.jettaexcessbaggage.com.au

LOCKS ASSA ABLOY Peter McLean T: +61 2 8745 7016 E: peter.mclean@assaabloy.com www.assaabloy.com.au –––––– Lock Distributors Australia Martin Coote T: 1800 28 77 24 E: service@lockdistributors.com.au www.lockdistributors.com.au

INSIDER 109 OCTOBER / NOVEMBER 2019

PRINTING Homestead Press Joe Barbaro T: +61 2 6299 4500 E: printing@homesteadpress.com.au www.homesteadpress.com.au –––––– Pros On Print Pty Ltd Garth Bannister T: +61 7 3148 2241 E: sales@prosonprint.com www.prosonprint.com.au

STORAGE AUCTION iBidOnStorage Brennan McLoughlin T: +61 2 4302 0605 E: info@ibidon.com.au www.ibidonstorage.com.au

TELECOMMUNICATION URL Networks Ashley Breeden T: 1300 331 178 E: support@url.net.au www.url.net.au

DESIGN & CONSTRUCTION STORCO STORAGE SYSTEMS Jonathan Layton T: +61 2 6391 2800 E: jonathan.layton@storco.com.au www.storco.com.au UNIVERSAL STORAGE CONTAINERS (USC) Shay McQuade T: +61 438 256 541 E: shay.mcquade@universalstorage containers.com www.universalstoragecontainers.com B & D Australia James Tyson T: +61 7 3883 0248 M: +61 417 702 636 E: james.tyson@bnd.com.au www.bnd.com.au –––––– Bridgmond Projects Pty Ltd Mark Venz T: +61 438 072 659 E: info@bridgmond.com.au www.bridgmond.com.au –––––– Centurion Garage Doors Pty Ltd Tony Cocco T: +61 7 3441 4999 E: tcocco@cgdoors.com.au www.cgdoors.com.au –––––– Corporate Construction Group Matthew Moulsdale T: +61 2 9231 3691 E: admin@corporateconstruction.com.au www.corporateconstruction.com.au –––––– G&M Stor-More Michael Watson T: +61 2 4733 5048 E: michael@gmstormore.com.au www.gmstormore.com.au

Gliderol Garage Doors Tom Ainscough T: +61 8 8360 0000 E: tainscough@gliderol.com.au www.gliderol.com.au –––––– Kiwimark Construction Ltd Travis Morgan T: +64 7 576 5494 T: +64 7 576 5491 E: travis@kiwimark.net.nz www.kiwimark.net.nz –––––– RegisBuilt Group Anthony Regis T: 1300 388 224 E: anthony.regis@regisbuilt.com.au www.regisbuilt.com.au –––––– Steel Storage Pty Ltd Stephen Boxall T: +61 7 3865 1600 E: sales@steelstorage.com.au www.steelstorage.com.au –––––– Taurean Door Systems Adrian Valente National Sales Manager T: +61 3 9721 8366 E: Adrian.valente@taureands.com.au www.taureands.com.au –––––– Total Construction Pty Ltd Steven Taylor T: +61 2 9746 9555 E: stevet@totalconstruction.com.au www.totalconstruction.com.au –––––– Vulcan Fire Engineering Ltd Gillian Stopford T: +64 216 38844 E: gillian@vfe.co.nz www.vfe.co.nz

FINANCIAL SERVICES Bishop Collins Pty Ltd Phillip Keenan T: +61 2 4353 2333 E: mail@bishopcollins.com.au www.bishopcollins.com.au –––––– Harzed Finance Pty Ltd Zoran Malesevic T: +61 419 442 555 E: zoran@harzedfinance.com.au www.harzedfinance.com.au

HR SERVICES HR Central Cath Grawe T: 1300 717 721 E: cath.grawe@hrcentral.com.au www.hrcentral.com.au

INSURANCE SERVICES AON Risk Services Darren Clauscen E: darren.clauscen@aon.com T: +61 2 9253 8350 www.aon.com.au/storage

www.selfstorage.org.au

TRADE DIRECTORY | 41 AON Risk Services NZ Jeffery Nathan T: +64 9 362 9535 E: jeffery.nathan@aon.com www.aon.co.nz –––––– GSA Insurance Brokers Carlo Gentili T: +61 2 8274 8130 E: carlog@gsaib.com.au www.gsaib.com.au –––––– Midland Insurance Brokers Gilda Mihran T: 1300 306 571 E: storage@midlandinsurance.com.au www.midlandinsurance.com.au –––––– Wallace McLean Ltd Insurance Brokers and Risk Advisers Simon Keenan T: +64 9 358 7233 E: simon@wallacemclean.co.nz www.wallacemclean.co.nz

LEGAL SERVICES Hunt & Hunt Lawyers Graeme Armstead T: +61 3 8602 9200 E: garmstead@huntvic.com.au www.hunthunt.com.au

LIFTS & HOISTS SOUTHWELL LIFTS AND HOISTS David Head T: +61 2 4655 7007 E: sales@southwell.com.au www.southwell.com.au Orbitz Elevators Pty Ltd Jonathan Dwayre T: 1300 851 554 E: info@orbitzelevators.com.au www.orbitzelevators.com.au –––––– Safetech Lifts & Hoists Tony Krlevski T: +61 3 5127 4566 E: sales@safetech.com.au www.safetech.com.au

MANAGEMENT SERVICES Storage King Management Services Martin Richards, Australia/ New Zealand T: +61 2 9460 6660 E: martin@storageking.com.au www.storageking.com.au –––––– StorAssist Sally Chodan T: +61 403 533 640 E: sally@storassist.com.au www.storassist.com.au –––––– StoreLocal Mark Greig T: 1300 099 022 E: partners@storelocal.com.au www.storelocal.com.au

www.selfstorage.org.au

OHS SERVICES Aurion Solutions Liz Brooke T: +61 439 004 406 E: liz@aurionsolutions.com.au W: www.aurionsolutions.com –––––– OHS Action Consulting Craig Salter T: +61 409 772 499 E: craig.salter@actionohs.com.au www.actionohs.com.au

REAL ESTATE & VALUERS Box Commercial Estate Agents Robert Stanley-Turner T: +61 4 1898 2000 E: rob@boxcom.com.au www.boxcom.com.au –––––– Colliers International Holdings (Aust) Ltd Dylan Adams T: +61 2 9257 0222 E: dylan.adams@colliers.com www.colliers.com.au –––––– Collins & Associates Malcolm Collins T: +61 3 8456 5134 E: malcolm@malcolmcollins.com www.malcolmcollins.com –––––– Fallon Valuers Martin Fallon T: +61 3 9674 0374 E: martin@fallonvaluers.com.au www.fallonvaluers.com.au –––––– Highway Frontage Specialist Estate Agents Matt Walsh T: 1300 661 950 +61 3 9944 9350 E: matt@highwayfrontage.com.au www.selfstoragerealestate.com.au –––––– Jones Lang LaSalle Paul Ben-Nathan T: +64 9 366 1666 E: paul.bn@ap.jll.com www.ap.jll.com –––––– Landmark White Pty Ltd Paul Robbins T: +61 7 3226 0000 E: paul.robbins@lmw.com.au www.lmw.com.au –––––– m3property Strategists Jeremy Hoffman T: +61 7 3620 7912 E: jeremy.hoffman@m3property.com.au Ross Perkins T: +61 7 3620 7901 E: ross.perkins@m3property.com.au www.m3property.com.au –––––– Urbis David Blackwell M: +61 409 771 310 E: dblackwell@urbis.com.au Linda Sharkey M: +61 410 902 116 E: lsharkey@urbis.com.au www.urbis.com.au

SOFTWARE SOLUTIONS EZIDEBIT T: +61 7 3124 5500 E: sales@ezidebit.com.au www.ezidebit.com STORMAN AUSTRALIA Andy Shaw T: +61 7 3319 1522 E: sales@storman.com www.storman.com STORMAN NEW ZEALAND Andy Shaw T: +64 9 280 3393 E: sales@storman.com www.storman.com Centreforce Technology Group Pty Ltd Dallas Dogger T: +61 7 3889 9822 E: sales@centreforceit.com.au www.centreforceit.com.au –––––– Prodigitas IT Services Kaustubh Deshmukh T: +91 9764 009 848 E: kaustubh.deshmukh@prodigitas.com www.prodigitas.com –––––– Sitelink Michael Dogger, General Manager T: +61 7 3889 9822 E: support@sitelinksoftware.com.au sitelinksoftware.com.au

STORAGE CONTAINERS BOS Containers Australia Elise Kelsey T: +61 3 9720 4455 E: ekelsey@aimhire.com.au www.aimhire.com.au –––––– BOS NZ Limited Justin Dempsey T: +64 0 800 226 769 E: info@bosnz.co.nz www.bosnz.co.nz –––––– Havener Enterprises Alan White T: +1 815 935 8383 E: alan@havenerent.com www.portablestoragebox.com –––––– Royal Wolf Trading Craig Baker T: +61 2 9482 3466 E: removals@royalwolf.com.au www.royalwolf.com.au

WEBSITE DESIGN Big Budda Boom Pty Ltd Andy Pudmensky T: 1300 660 937 E: info@bigbuddaboom.com.au www.bigbuddaboom.com.au –––––– R6 Digital Michael Dogger T: +61 7 3889 9822 E: sales@r6digital.com.au www.r6digital.com.au

OCTOBER / NOVEMBER 2019 INSIDER 109

42 | NEW MEMBERS ADDITIONAL FACILITIES National Storage Brendale 195 Leitchs Road Brendale 4500 QLD T: +61 7 3053 3419 E: brendale@nationalstorage.com.au –––––– National Storage Broadbeach 18 Northview Street Broadbeach 4218 QLD T: +61 7 3218 8100 E: info@nationalstorage.com.au –––––– National Storage Labrador 3 Jacob Drive, Labrador 4215 QLD T: +61 7 3218 8100 E: info@nationalstorage.com.au –––––– National Storage Miami 16 Mountain View Avenue Miami 4220 QLD T: +61 7 3218 8100 E: info@nationalstorage.com.au –––––– National Storage Milton 4 Dorsey Street, Milton 4064 QLD T: +61 7 3193 9994 E: milton@nationalstorage.com.au –––––– National Storage North Fremantle 11 Tydeman Road North Fremantle 6159 WA T: +61 7 3218 8100 E: info@nationalstorage.com.au –––––– National Storage Yatala 10/2 Link Drive, Yatala 4207 QLD T: +61 7 3801 8040 E: yatala@nationalstorage.com.au –––––– Storage Plus - Megabox 87-103 Epsom Road, Rosebery 2011 NSW T: +61 2 8345 6000 E: ryan@storageplus.com.au –––––– Te Puke Storage 28 Station Road Te Puke 3119 BAY OF PLENTY, NZ T: +64 7 573 5715 E: info@baysecurestorage.co.nz

FACILITY MEMBERS 123 Storage 18 Darnick Street Underwood 4119 QLD T: +61 488 666 833 E: emilia.serg@123storage.com.au –––––– A1 Secure Self Storage P/L 36 Bunyip-Modella Road Bunyip 3815 VIC T: +61 3 5625 1244 E: angie@a1group.com.au –––––– Blue Ribbon Industrial Park and Storage Solutions 23 Killafaddy Road, Launceston 7250 TAS T: +61 419 891 247 E: brian@macreadierealty.com.au –––––– Brilliance Removalist 19/244 Beringarra Avenue Malaga 6090 WA T: +61 449 565 321 E: info@brillianceremovalistsperth.com.au

INSIDER 109 OCTOBER / NOVEMBER 2019

Contain Yourself Storage 1 Enterprise Place Yatala 4207 QLD T: +61 448 717 374 E: info@containyourselfstorage.com.au –––––– Get Stored 29 Industrial Crescent Nagambie 3608 VIC T: +61 408 483 006 E: getstorednagambievic@gmail.com –––––– Heartland Containers 45 Washdyke Flat Road Washdyke 7910 Timaru, NZ T: +64 3 684 4822 E: sales@heartlandcontainers.co.nz –––––– Kyneton Pack-N-Stack Storage 5/1648 Kyneton-Metcalf Road Kyneton 3444 VIC T: +61 426 211 365 E: laura.young11@bigpond.com –––––– Off The Street Storage Pty Ltd 30 Pritchard Street Brisbane 4178 QLD T: 1300 4 687 687 E: info@offthestreet.com.au –––––– QStorage Pty Ltd 8 Victa Avenue Archerfield 4108 QLD T: +61 404 846 433 E: info@qstorage.net.au –––––– The Secure Storage Company Pty Ltd 12 Barcelona Way Maddington 6109 WA T: +61 8 9459 5933 E: mail@securestorage.net.au

PROVISIONAL BGOC Pty Ltd 52 Albert Road Moonah 7009 TAS T: +61 3 6278 2911 E: info@bgoc.com.au –––––– Electrodry Self Storage 55 Pacific Highway Bennettes Green 2290 NSW T: +61 402 005 656 E: paulb@edry.com.au –––––– KPG Commercial PO Box 54 Brisbane 4001 QLD T: +61 438 003 238 E: luke@kilcor.com.au –––––– Moore & Louis 31-35 Webb Road Airport West 3042 VIC T: +61 409 396 427 E: jim@sikavitsas.com.au –––––– Tolson Properties Pty Ltd 1 Salmon Close Cranebrook 2750 NSW T: +61 415 220 251 E: sambojacko@gmail.com

SERVICE MEMBERS A-Line Construction Ltd 40 Onehunga Mall Onehunga 1061 AUCKLAND, NZ T: +64 800 002 776 E: admin@alineconstruction.co.nz –––––– Jones Lang LaSalle PwC Tower, Level 16, 188 Quay Street Auckland 1010 AUCKLAND New Zealand T: +64 9 366 1666 E: paul.bn@ap.jll.com –––––– URL Networks 17/18 Queen Street, Melbourne 3000 VIC T: 1300 331 178 E: support@url.net.au –––––– Vulcan Fire Engineering Ltd PO Box 133239 Eastridge 1046 Auckland, NZ T: +64 216 38844 E: gillian@vfe.co.nz

Code of Ethics The Self Storage Association of Australasia’s Code of Ethics are fundamental to the values of the SSAA and essential to achieving its mission to lead the storage industry in Australasia by promoting the highest standards of ethics and professional excellence for the ultimate benefit of all members and customers.

As a SSAA member, you are required to follow the Code.

1. Members will ensure that their workplace is a safe environment for employees, customers and other visitors to the site.

2. Members will treat all employees, customers and visitors to the site with respect.

3. Members will promote the positive image of the industry through ethical and honest advertising and business practices.

4. Members will undertake to report any suspected criminal activities to the relevant authorities.

5. Members will comply with all relevant local, state and federal government laws and regulations regarding a self storage business.

6. Members will use a current approved SSAA storage agreement or develop an alternative that delivers the equivalent contractual agreement.

7. Members will ensure that staff are competent in their duties and complete appropriate training in current industry practices.

8. Members will participate honestly, cooperatively and transparently with any investigation by the SSAA into any alleged breach of this Code of Ethics.

www.selfstorage.org.au

SSAA CONVENTION 2020 MELBOURNE 25 – 27

AUGUST

SAVE THE DATE

THE LEARNING EVENT OF THE YEAR! CELEBRATING 30 YEARS Pullman Melbourne On The Park #SSAA2020 EARLY BIRD DISCOUNT!

Available from October 15 for a limited time.

Call +61 3 9466 9699 or email admin@selfstorage.com.au to make your booking.

Contact STORCO to discuss your storage requirements P 02 6391 2800 E sales@storco.com.au