Edition 108 - August / September 2019

Insider M AG A Z I N E O F T H E S E L F STO R AG E A S S O C I AT I O N O F A U ST R A L A S I A

108

AUGUST / SEPTEMBER 2019

THINK!

THINKING OUTSIDE THE SSAA CONVENTION 2019 27-29TH AUGUST, CAIRNS

CONTENTS | 03

9

13

SSAA BOARD MEMBERS Chairman - Ivor Morgan Jim’s Self Storage, Victoria Deputy Chairman - Jason Keane Sentinel Australasia, Victoria David Daddow Able Self Storage, South Australia Andrew Eastwood U-Store-It, South Australia Makala Ffrench Castelli National Storage, Queensland Shaun Bain Keepsafe Storage, Western Australia Ryan Coom National Mini Storage, New Zealand Rachel Grant Storage by the Fox, NSW

LIFETIME MEMBERS Mark Bateman

Bob Marsh

Frank Cooney

Jim Miller

Elaine Coote

Jon Perrins

Liz Davies

Phil Robbie

John Eastwood

Mark Snooks

Simone Hill

Richard Whalan

Neville Kennard

SSAA STAFF Susan Phillips CEO

SSAA CONVENTION 2019

6

If you build it, will they come?

SSAA CONVENTION 21 Sponsors

9

SSAA Convention facility tours

22 Speakers

10 Special guest speaker Cesare

26 Program

Carcano, CEO of CaSaforte Self Storage in Italy

13 OUTSIDE THE BOX

Fort Knox: Helping put an end to youth homelessness.

15 NEW SERVICE MEMBERS

Moore Stephens Markhams Big Budda Boom

16 FINANCE

Three superannuation tips

18 FOCUS

Q&A with Matthew Moore from Yandina Self Storage

Jeannette Jones Michelle Stokes Reception/Administration Vanaja Thomas Membership Andrea Bowman Paralegal Melinda Wyper Accounts Bryan Furtado Marketing & Events

www.selfstorage.org.au

AWARDS FOR EXCELLENCE 28 Community Engagement Award 29 Facility of the Year Award

Less than 150 units

30 Facility of the Year Award

Between 150 and 500 units

32 Facility of the Year Award

More than 500 units

33 Manager of the Year Award 34 Service Member of the

Year Award

36 Innovation/ Business Initiative/

Sustainability Award

38 HUMAN RESOURCES

Get your house in order

REGULARS 04 CEO’s Report 08 Industry News 39 Member Service Update 40 Trade Directory 42 New Members

TOLL FREE – AUS: 1800 067 313 TOLL FREE – NZ: 0800 444 356 T: +61 3 9466 9699 F: +61 3 9466 8081 Address: Unit 4/2 Enterprise Drive, Bundoora Vic 3083 E: admin@selfstorage.com.au Connect to our Social Media via our web site

www.selfstorage.org.au

Insider is published and edited by: Social Ties / E: vforbes@socialties.com.au Designed by: Keely Goodall / E: keely@itsallgood.net.au Advertising and sub editor: Bryan Furtado / E: marketing@selfstorage.com.au Printed by: Homestead Press / E: printing@homesteadpress.com.au Insider is published bi-monthly by the Self Storage Association of Australasia registered in Australia ABN 23 050 341 725.

This publication may not be reproduced or transmitted in any form in whole or in part, without the written permission of the publisher. While every care has been taken in the preparation of Insider, the publisher nor any of its employees, sub-contractors or contributors assume any responsibility or liability for any loss or damage which may result from any inaccuracy or omission in the publication. The views expressed are not necessarily those of the publisher or editor.

Furthermore, Insider has the right to accept or reject all editorial and advertising material. All letters addressed to the magazine will be regarded as “for publication” unless clearly marked Not for Publication. All submissions may be edited for reasons of space or clarity and opinions expressed in letters are those of the author, not of the publisher or editor.

AUGUST / SEPTEMBER 2019 INSIDER 108

04 | CEO’S REPORT

Susan Phillips, CEO SSAA

H This year we travel to Cairns and this is the ‘happy’ part for the SSAA office. All the team are looking forward to catching up with members they met last year and excited about meeting some of our newer members.

Come and join us!

ectic and Happy. That’s the way I would describe SSAA life right now. As I pen this piece, our business, just like yours, is going through the end of financial year dash, paying the bills and getting sign-off on the 2019/20 budget. Preparing for the annual audit which takes place within 12 business days of 30 June adds to the hectic pace as we get sign-off on the financials in readiness for the AGM on 29 August.

At the same time, it’s all hands-on deck with final preparations for the Annual Convention. This year we travel to Cairns and this is the ‘happy’ part for the SSAA office. All the team are looking forward to catching up with members they met last year and excited about meeting some of our newer members that may have never been to a Convention before or long-time members who haven’t attended for some time.

It is always a challenge getting the balance right when it comes to the

program. The Convention Advisory Committee of Jason Keane, Michael Dogger, Joanna Wilson, David Daddow and Ivor Morgan have provided invaluable advice and direction – thank you. It will be great to welcome Rennie Schaffer back to Australia where he will participate on the international panel with Kevin She from Hong Kong, Cesare Carcano from Italy and our own Jon Perrins. In Conversation with David Blackwell this year is Kristy Cherry from National Storage.

I am also excited that we will be launching the results of the Self Storage Supply Interactive Mapping, a joint project with Urbis. Another great new initiative for members is the OH&S service that will be showcased this year.

These are just some of the sessions that I hope you will immerse yourself in and take away plenty of inspiration for the year ahead.

See you in Cairns. l

THINKING OUTSIDE THE SSAA CONVENTION 2019 27-29TH AUGUST, CAIRNS www.selfstorage.org.au/ssaa-convention-2019

contact marketing@selfstorage.com.au or call +61 3 94669699

TRUSTED BY

6 | SSAA CONVENTION 2019

If you build it, will they come?

T

he time is here – you have booked exhibition space at a trade show, maybe a booth, perhaps something more significant.

You’ve set it up, the products look good, there are banners, flyers, products, catalogues, you name it, and it is there. You are pumped and ready to go!

Doors open, attendees are here – then what?

What planning have you done beside the booth design and allocating staff to be there?

How many exhibitions have you been to and people are eating at their booths? Or on the phone? Are the staff dressed like it is the weekend?

It is essential to set some ground rules – no eating, no phone calls – take it elsewhere and dress professionally.

Name tags work well, so potential customers know who they are talking to, maybe even uniform or a standardised dress code.

Have you posted anything on social media that you are at the show? Take some photos of the setup and the end result of your booth. Social media followers love the journey and

INSIDER 108 AUGUST / SEPTEMBER 2019

It is essential to set some ground rules – no eating, no phone calls – take it elsewhere and dress professionally. storytelling. Use social media to introduce your staff who are manning the booth, so when people arrive, they know who you are. Do amusing posts that are engaging and fun – people buy off people they like. Don’t forget hashtags too i.e. #SSAACairns What is the point of difference from your exhibition space and someone else’s? Is it just the same old same old, or is it new and innovative – what would you prefer to see if you were a customer?

Remember the radio station WIIFM – What’s In It For Me?..

You need to be tuned into that as an exhibitor, as all your customers are on that wavelength. So look at your booth and ask yourselves what is in it for our customers and why would they want to visit? – it might even be a good idea to preprepare and ask your customers what they are expecting from the trade show exhibitors, so you can give them exactly what they are after.

Fun and humour is the key. Many exhibitors have much success with games, or lollies on their booths as it draws people in. This is good too as long as it doesn’t detract from the main messages of your products. New technology, virtual reality are all aspects worth incorporating. Product designers, international guests, are all good hooks to have.

How often are your customers all in one place at the one time? However, the problem is, they are also your competitor’s customers. The key to ensuring they visit you is to make appointments with them before the event which will ensure they visit your booth and meet with your staff.

These are some handy tips that we hope help. It is not too late to register to attend, just contact Bryan Furtado on 1800 067 313 or from New Zealand 0800 444 356. We hope to see you at the SSAA Cairns Convention. l

www.selfstorage.org.au

8 | INDUSTRY NEWS

OUTWARD BOUND WOMEN IN LEADERSHIP COURSE Last Insider magazine we reported on how Polly Taukamo, Facility Manager, at Gisborne Self Storage in NZ received a five-year Service Award to participate in the Outward Bound Anakiwa Five-Day Women in Leadership Course in May. Now she has completed it, Insider, had a chat with her to find out how it went.

Polly’s initial thoughts when Peter Jex-Blake offered it to her were “Gee that feels more like a punishment rather than a reward” and that she was a bit against it as a “holiday at a resort would be just dandy”.

However, she took up the challenge, mentally and physically preparing herself for the unknown.

Polly told us about the experience: “Thank goodness my pre-fitness training paid off. I met an amazing bunch of women from all over the country. We had only each other to rely on as we were put through our paces from the start running, swimming and rowing on the very first day, then swimming out to the boat to sleep”.

“Up at 5.30am each day and never knowing what was in store for us, we quickly learned how to adapt and work as a team, organising ourselves to meet our strict daily time schedules. We completed lots of outdoor challenges and activities, such as hiking, camping, rowing, sailing,

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lots of running and jumping off the jetty. We spent time in the classroom learning about ourselves and each other – identifying our core strengths and weaknesses, gaining new skills and tools to take back to our workplaces.

Polly said her biggest challenge was the high wire confidence course. “When faced with your own fear, you only have yourself to depend on and thank goodness your safety harness. Completing this challenge was the highlight of my week, I faced my fear and came out with a massive sense of achievement and pride”. Polly said she thoroughly enjoyed her experience at Outward Bound, feeling more confident, inspired and ready to take up more challenges in the future. “A must do if you ever get the opportunity to attend an Outward Bound Course, you will love it. A big thanks to Pete and Sylv for allowing me this opportunity, it was a fantastic experience.”

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SSAA CONVENTION 2019 | 9

SSAA FACILITY TOURS

CAIRNS BEACHES STORAGE, SMITHFIELD Cairns Beaches Storage began in 1986 with 22 units, built next door to sugarcane fields and little else. Over 30 years later, and now with more than 600 units, this family-owned and operated facility is thriving in the bustling suburb of Smithfield. The storage offerings have expanded to include vehicle and boat storage, all while building a reputation for great customer service. Come enjoy some Far North hospitality with an ice-cold beverage, some pats with the four-legged staff and chats with the rest of the team at the Cairns Beaches Storage facility tour!

The highlight of every SSAA Convention is the facility tour. This year on Day One of the Convention buses will take attendees to visit National Storage Earlville, Big Blue Self Storage Smithfield and Cairns Beaches Storage, Smithfield.

Last year approximately 150 people attended these tours and the feedback was outstanding. One of the key benefits of the self storage industry is the willingness to share knowledge, which is why these tours are so successful.

NATIONAL STORAGE, EARLVILLE National Storage Earlville is a modern purpose-built storage centre located at 92-96 Ishmael Road within the established suburb of Earlville, approximately five kilometres south-west of Cairns Esplanade. The centre comprises a two-level building constructed in 2007 with a driveway around the exterior of the building and undercover loading docks. The office and reception are located at the front of the facility with a glass shopfront façade. The centre has circa 550 individually alarmed storage units, pin coded access and CCTV camera surveillance.

BIG BLUE SELF STORAGE, SMITHFIELD Big Blue Self Storage is a 100% locally owned and managed storage facility in Cairns that is operated under the watchful direction of the Edwards Family. Conveniently located in the busy industrial area of Edmonton in the South of Cairns and in the Northern Beaches gateway at Smithfield, the centre is both close to Cairns and in an area that is secure. The Edwards Family have been running the Cairns storage facility for many years and has built a business that is fully equipped to deal with its clients storage needs. Big Blue Self Storage is a modern self storage facility in Cairns and keeps up with changing trends in security and accessibility, meaning your items will be stored in the safest storage place in Cairns.

www.selfstorage.org.au

AUGUST / SEPTEMBER 2019 INSIDER 108

10 | SSAA CONVENTION 2019

SSAA Convention 2019

Special guest speaker Cesare Carcano, CEO of CaSaforte Self Storage in Italy.

T

his year at the SSAA Convention, we have a special guest speaker, Cesare Carcano, CEO of CaSaforte Self Storage in Italy and Switzerland.

He will present information about CaSaforte Self Desk (Max), an interactive tool that provides the same services that an information desk operator or storage operator would offer in person.

The company’s primary objective in developing this system was to satisfy customers’ expectations as each customer has specific requirements to suit their business.

CaSaforte works with people who are looking for innovative solutions.

“Vision, Consistency and Choice” are their way of presenting the company to the world.

From the beginning, they had to imagine how to realise the vision of the Self Desk through design and

INSIDER 108 AUGUST / SEPTEMBER 2019

technology. This vision now sees them at the summit of the self storage evolution.

With the rapid growth of their facilities in the outskirts of Italy’s major cities, as well as the supervision of the management team responsible for this growth (and knowing their strengths and weaknesses), led them to study and experiment new possibilities, and the necessary technologies to improve daily processes and procedures.

CaSaforte has succeeded in solving small and significant critical issues through an innovative technological revolution developed with meticulous attention from their technical offices in Italy.

As Cesare Carcano explains: “We needed a technology that could help us manage our facilities almost without a team member on site. At the same time, though, we wanted to

maintain that fundamental human relationship with our customers.”

With this vision of ‘the human being and his needs at the centre’, CaSaforte guarantees a pleasant experience by making each customer feel at ease. Called ‘Max’, their Self Desk Kiosk Casaforte, allows the customer to communicate with a team member (video specialist) and answer all requests remotely. The video specialist is always available to carry out any required tasks and services: even through to signing the contract.

‘Max’ wasn’t created to substitute human interaction but to enable that immediate and effective, human, response to the customer.

It all started in 2015 when the Casaforte Self Desk V1 was born. It was then quickly implemented both for quality and aesthetics turning into Casaforte Self Desk V2 technology.

Since then, this has grown further

www.selfstorage.org.au

SSAA CONVENTION 2019 | 11

to simplify all steps leading to the customer signing the contract.

Casaforte Self Desk V2’s aesthetics have changed again, by making it lighter, which optimises its construction and transportation around the world.

Which brings us to today and ‘Max’ (Casaforte Self Desk V3) comes to life.

The remote response is the perfect solution to ensuring a human being is at the centre of your service. That’s why, for Casaforte Express Storage in Italy, ‘Max’ has become their corporation's must-have.

The Self Desk guarantees maximum time management and flexibility by having someone ready to support and find the right solutions to each request remotely. It simplifies all procedures, ensuring detailed checks of each contract, signing the contract, scanning documents, keys and padlock delivery.

All of this in just a few minutes

chatting with a video specialist. In the Self Storage industry, human contact is always at the centre of good business, and CaSaforte knows it. Often, however, you can’t be there, so the Self Desk can assist storage owners. l

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OUTSIDE THE BOX | 13

Fort Knox.

Helping put an end to youth. homelessness.

A

s the sun goes down and the mist slowly rolls in over the pitch there is a humble sense of achievement drifting through the concrete concourse of our iconic MCG. While in the background there is a slight buzzing noise resonating from the heat lamps, over the hallowed turf, the silence is deafening, only broken by intermittent snoring, far from the usual chanting of the crowds.

It’s Melbourne City Mission’s (MCM) annual Sleep At The G event. Yes, it’s cold, yes it’s uncomfortable, and yes it’s a sleepless night, well for some of us, but this is a harsh reality for more than 6000 kids every night on our streets in Melbourne. How is this possible in one of the world’s most liveable cities?

On Thursday, 16 May 2019, 10 of our own incredible storage experts, together with 1938 other Melburnians, gave up the comforts of their beds and braved the cold in a quest to raise awareness and help put an end to youth homelessness. While the thought of sleeping at the G isn’t for anyone, I am amazed and humbled at the generosity of our storage industry partners who sponsored our team by donating $1783.35, which was a significant amount towards our total $12,829.31 raised. Massive shout out and many thanks to those who supported us; we are very lucky to have such a supportive industry.

On the night our team worked tirelessly in building an arch and personally welcoming and handing out the 2250 “beds” (Fort Knox Big Boxes) to all sleepers on the night.

www.selfstorage.org.au

And while we originally partnered with MCM purely to raise awareness and support for the homeless, this event has become an astronomical marketing and branding campaign, far greater than we could have ever managed.

Our Fort Knox boxes featured on Nine news with Olivia Nixon crossing over from the G for the weather report. Our boxes are the star highlight for thousands of social posts, pictures, videos and have been shared through twitter, Facebook, Instagram, television and across numerous other local media avenues. Our participation has had a huge effect on our team by increasing morale and comradery, which in the colder, quieter months can be low.

And while the temperature plummeted and the cold night air set in the spirits of the sleepers soared as the fundraising dollars rose with the event raising $1,191,252 for the disadvantaged youth homeless.

And while the night gives us a slight insight into the life of the homeless it wasn’t until I got home and stood under the hot water of my shower that it hit me. The homeless don’t have the privilege of a hot shower, a warm bed, hot coffee nor a substantial meal, the things we take for granted each day. My heart sunk at the reality, and I was saddened to think this is happening in our community. Listening to some of the youth homeless tell their story has really changed the way I see them. For these kids they feel almost

AUGUST / SEPTEMBER 2019 INSIDER 108

14 | OUTSIDE THE BOX

invisible on our streets. Most of our community turn a blind eye and won't even look at them. One young man told us how this behaviour made him feel inhuman and less respected than a dog. Hearing this made me cry.

As a family-owned and-operated business, we find that our cores values echo those at MCM. We believe we have a moral obligation to engage in our local communities and to support those individuals whom in return support our business. There is an old saying; “It takes a village to raise a child” and we endeavour to support our local villages in raising their children just as we nurture our own.

Since its fruition seven years ago, our team at Fort Knox Self Storage has proudly supported MCM Sleep at the G and its quest to help put youth homelessness to bed. MCM does a fabulous job helping hundreds of homeless people a week, however despite their tremendous efforts there are thousands that fall through the gap. In a city and country as rich as ours no young person should be forced to sleep in unsafe housing, couch surf or worse, sleep on the streets.

Not only is this physically unsafe but mentally tragic for these youngsters, and the physiological effects stay with them for life.

To date we have donated more than 11,000 Fort Knox big boxes (tea chest cartons) which are used as beds for all

sleepers. Thirty-nine of our storage experts have braved the cold by sleeping on our Fort Knox Big Box on freezing harsh concrete of the MCG. And while once is enough for some, we have had a few team members return 6 years running and find the experience very rewarding.

Our wider team has personally hosted numerous fundraising events, including soup kitchens, afternoon teas, cinema nights, zumba classes and raised in excess of $53,000 for the homeless.

We have built numerous shelters, a house and this year we constructed a large arch as a way of promoting the cause and providing a background for sleepers to post photos for social media in a quest to increase donations.

And while homelessness remains a huge social issue, “there is light at the end of the tunnel” thanks to MCM and the truly amazing services they provide through Front Yard. Joanna Wilson and I recently had the privilege to visit MCM's newly-built 18-bed youth crisis accommodation centre, offering private rooms equipped with an ensuite for youths aged between 16 and 24. The project started three years ago with a vision, and a government grant.

What followed was 18 months of challenges, planning restrictions, numerous structural issues and difficulties in seeing this dream come to fruition. However, with the support from local government, some amazing community groups, builders, designers and an enormous list of supporters, it has finally officially opened. Without fundraising campaigns such as Sleep At The G, this wouldn’t have been possible.

For more information on the services provided by Melbourne City Mission or sleepattheg follow the links below. l www.sleepattheg.com.au www.melbournecitymission.org.au

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NEW SERVICE MEMBERS | 15

New service members Moore Stephens Markhams Moore Stephens Markhams Auckland is an independently-owned firm in the Moore Stephens international chartered accountancy and business advisory network.

Part of the Auckland community since 1965, the firm has seven partners and around 50 staff. In 2010, along with our Markhams New Zealand network firms, Markhams Auckland joined forces with Moore Stephens, one of the world’s major accounting and consulting associations consisting of 609 offices in 112 countries.

Sam Bassett from Moore Stephens Markhams Chartered Accountants in Auckland are new SSAA Service members and can assist with business structure and taxation advice for SSAA Members. Sam and his team provide accountancy services such as budget and cash flow projections to assist with bank finance applications. He and his team can also assist with financial due diligence and valuation and taxation advice to assist you with your investment in the self storage industry. They enjoy working closely with their clients businesses and with business owners who have invested in the self storage industry.

At Moore Stephens Markhams they’re strategically placed to assist businesses throughout Auckland – and understand the challenges the region faces. Their reputation for providing astute and proactive financial advice to clients has positioned them as valued business partners, with the capacity to deliver positive outcomes. Local market knowledge, backed by the Moore Stephens international network of expertise will give SSAA Members the leading edge, wherever they’re doing business. l Visit the website www.markhams.co.nz

Big Budda Boom Big Budda Boom Pty Ltd has been working with self storage facilities for more than 10 years.

It has developed websites, online advertising campaigns and video content for storage facilities of all sizes, in both Australia and New Zealand.

Whether you’re just starting out with a new facility build, buying an existing facility, or looking to refresh your online presence, the firm knows self storage – and can help you find new storers in your catchment area.

Its lead-generating websites can also integrate with Storman’s powerful, award-winning self storage management software – allowing you to accept storage unit reservations and storer payments online, 24/7. The firm's newly developed mobile-friendly “self storage calculator” also makes it easy for storers to calculate space requirements on your website – with a direct feed into various other parts of your website in order to capture a sales enquiry or online reservation.

Overlook the competition and let storers commit to your self storage facility online, anytime – while their buying intent is high. Talk to them about updating your website, software integrations & online presence today. l

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16 | FINANCE

Three superannuation tips LET’S SET THE SCENE You currently work in the self storage industry.

You’re either an owner or perhaps you manage a facility.

You may or may not love your job (like the rest of us), but you’re earning a reasonable salary, have most of the things you need and want, and you are breezing through life fairly comfortably right now.

So, have you considered your future?

Do you have an active plan for your retirement? Have you considered how much you will need?

If the answer to all these questions is no, you’re not alone.

In a study on retirement readiness across the US, the UK and Australia, conducted by the Actuaries Institute Australia, it was found that the majority of people are not preparing adequately to retire.

Perhaps of greatest concern is that those aged between 35 and 54 are the least prepared.

If you are unsure of how much you will need to retire on, The Association of Superannuation Funds of Australia (ASFA) has estimated the yearly income a retiree would need to retire “comfortably” or “modestly”, based on a retiree who owns their own home and is aged between 65 and 85 is as below.

So whether you’re young or old, working or retired or employed or between jobs – it’s always the right time to be thinking about superannuation.

For most people, superannuation savings will be one of their most significant assets when they retire.

The importance of understanding the system and appropriate planning cannot be underestimated.

We would like to highlight some of the key benefits that you should be aware of.

Let’s get started:

1. CONCESSIONAL SUPER CONTRIBUTIONS Concessional super contributions are contributions made before tax.

These contributions include: l compulsory contributions made by your employer, l salary sacrificed contributions and l contributions made from your personal bank account when you elect to claim a tax deduction.

Concessional super contributions are taxed in your superannuation fund at 15%. This may seem like a lot given that you’re providing for your own retirement but it’s a lot less than the tax imposed on your other income outside of super.

These taxes can range from 0% to 47% depending on how much you earn!

For example, If you earn employment income of $80,000, you will be paying 34.5% tax in every dollar that you earn over $37,000. $5,000 concessional super contribution as an example will save you $975 in tax.

You should be aware that concessional super contributions are capped and if you contribute more than $25,000 per annum you will be subject to extra tax.

2. SUPER CO-CONTRIBUTION Read carefully… the Government is giving out money (conditions apply)!

The super co-contribution is a $500 contribution that the Government will make to super on your behalf if you contribute $1,000 from your after tax money as a non-concessional contribution. There are quite a few conditions, but the key requirements are that: l Your income is less than $37,697; l 10% or more of your income is from employment; l You are less than 71; and l You have not exceeded the nonconcessional super contribution

COUPLE WEEKLY EXPENDITURE ANNUAL EXPENDITURE

SINGLE

COMFORTABLE

MODEST

COMFORTABLE

MODEST

$1169.75

$763.36

$828.63

$529.61

$61,061

$39,848

$43,255

$27,646

INSIDER 108 AUGUST / SEPTEMBER 2019

cap in the year that the contribution is made ($100,000 per annum).

This is a great incentive for two income families where one family member may be working part-time.

3. SPOUSE SUPER CONTRIBUTION REBATE The spouse rebate is a $540 income tax rebate (in plain English, a reduction in tax) that is available to you if you contribute $3,000 to super on behalf of your spouse from after tax money.

Again, there are quite a few conditions, but the key requirements are that: l Your spouse’s income is $37,000 or less; l Your spouse is less than their retirement age or between their retirement age and 65 and not retired; l And your spouse has not exceeded the non-concessional super contribution cap in the year that the contribution is made ($100,000 per annum).

A ‘spouse’ can be your legally married partner with whom you live or your defacto partner (including same sex partners). This is a great incentive for a single income family or where one family member may be out of the workforce for a period of time.

These are just a few of the many planning opportunities that are available to you in relation to accumulating wealth in super. If you’d like to get a better understanding of the superannuation system or how you can use these Government incentives to improve your position, reach out as we would be glad to help. l

You can contact Bishop Collins Chartered Accountants on (02) 4353 2333, sarahkeenan@bishopcollins.com.au or use our contact us form at www.bishopcollins.com.au/contact-us

www.selfstorage.org.au

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18 | DINK FOCUS ON

ageing population is downsizing, so they all need extra space to store items.

Q

How has it been going for the last few months?

It takes a long time from the drawing of the site to completion and making that first sale to your newest storer friend is liberating. I am happy to say that we are tracking well against our budget expectations so far, which is fantastic. I think the clients like the fact it is new and clean and fresh; that has high appeal at the moment.

Q&A WITH Matthew Moore FROM YANDINA SELF STORAGE

Y

andina is a new self storage facility that has been three years in the making and opened in April. Insider sat down with Matthew Moore, whose family started this business as an aside to their successful furniture manufacturing business in Yandina Queensland. Yandina is located inland between Mooloolaba and Coolum Beach on the Sunshine Coast.

Q

How and why did you start in Self Storage?

The furniture business is a family held business. We have 150 staff working in the factory and 50 sales staff around the country and NZ. A few years ago l realised how much effort it took away from myself and my young family, so l wanted to find a business that could diversify from the furniture business and complement it as well. So all in all l was looking for diversity, lifestyle with family which I value highly, something new and meeting new people every day.

It was a really personal decision. It was choosing a business and career all in one. I like working alongside others who value what they do, it’s very inspiring.

INSIDER 108 AUGUST / SEPTEMBER 2019

Q

How big is your facility?

Not big enough I say – 7500 sqm under shed, while site size is five acres.

Which is 400 units and they are all 6x3 in size. We did all of the units the same size because that size seems to appeal to longer term clients, which means the business can be managed with less staff responsibility.

Q

What were some of the greatest difficulties to start?

How big to build it. We had the land already and we had also built a road – which isn’t even on Google maps yet, which can make it tricky for people to find us. The Council application verification was the longest part. We started planning this three years ago and 18 months of it was dealing with Council and working with it.

The other issue, albeit small is a big factor and that was, what colour to make the logo. Colours are very important and l wanted these colours to be strong and feel safe – hence the lock in the logo too – and l think we succeeded with that.

We were going to build it over three stages. However, as it is a high cost to set up, we decided to just go for it as it was more cost-effective to do it in one build.

Q

How do you see the current growth of the industry in your area?

There is housing growth, but they are building now on smaller blocks and the

Q

Do you plan on expanding?

If not why not?

We still have more land available and we have another two sites in motion.

One will be completed in January 2020.

This new facility will have a variety of different size storage areas to cater for all needs.

Q

Cairns will be your second SSAA Convention - What benefits are you expecting to receive?

I am looking forward to all the talks and presentations, l found them very beneficial last year. It will be good seeing some of the people l met last year and to show them how it has been going and my thoughts about the industry now we are actually up and running. Thinking of where I’ve been to where I am today and where the limits of this industry, if any can be found.

Q

What advice would you give someone looking to come into the self storage business?

It’s a marathon yet a moderate type of industry to be a part of. While the build was happening l was still working in the family business, which was beneficial given how long it took until completion. Outside experience is valuable depending on the level of training you have. There is a high capital outlay but experience and a down to earth attitude helps.

Being able to relate to a diverse range of people and customer service is the key, which gives me a buzz and is a great motivator for every working day. l

www.selfstorage.org.au

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SSAA CONVENTION 2019 | 21 SSAA CONVENTION 2019 SPONSORS

MAJOR SPONSOR

PLATINUM SPONSOR

GOLD SPONSORS

SILVER SPONSOR

AWARD SPONSORS

LANYARD SPONSOR

CATERING SPONSOR

WELCOME BREAKFAST SPONSOR

EVENT PARTNERS

PRINCIPAL PARTNERS

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AUGUST / SEPTEMBER 2019 INSIDER 108

SPEAKERS The SSAA Convention 2019 brings leading speakers and experts in accelerating the self storage industry together with Australia’s and New Zealand’s leaders of today and tomorrow, giving us the knowledge and insight we need to compete – and win – in an ever changing world.

Over the course of three days you will hear from experts in the self storage industry and partners, revealing innovative methods to market your facility, new software and technology systems to help with the smooth running of your facility and self storage builders who can advise on best practice when getting your facility up and running.

MEET THE 2019 CONVENTION SPEAKERS Our speakers are experts in their field across a range of industries, from online marketing to self storage building designs.

CESARE CARCANO Owner and CEO of Casaforte Self-Storage Group Italy and Switzerland, President of AISI (Italian Self Storage Association), founder of the Suisse Self Storage Association, founder and President until 2018 of FEDESSA (European Federation of the Self Storage Association). With his national and international professional experiences in the development of high-end projects, Cesare has directed, developed and provided added value to self storage companies in Belgium, Italy, Switzerland and the US.

CRAIG SALTER Craig Salter is a health and safety innovator, who prides himself on providing simple, practical, and jargon-free health and safety guidance – best captured by his “War on Safety ” webinar series, that was released in 2018. Craig works closely with both small businesses and enterprise clients to understand their business and operational needs to provide holistic and practical health and safety solutions.

DAMIEN GOODEN

ANDREW MCKENZIE Andrew McKenzie is the State Leader of the Financial Services Group (FSG) team of Aon Risk Solutions, and with Leadership responsibility for the Northern Region of Australia. With 25 years’ experience in the insurance sector, Andrew has worked closely with clients to help them understand their full set of financial risk exposures, and develop bespoke solutions that are specifically designed to optimise their risk transfer strategy.

ANDY PUDMENZKY Since 2006, Andy has held the position of Marketing Manager at a Brisbane-based software company, where he sets budgets & formulates campaigns, designs print / web / video content, writes content for eBooks and inbound marketing collateral, and designs and maintains websites.

Andy has more than two decades of proven working experience and holds certifications in a number of video, marketing, technical, audio visual and UX areas.

ANTHONY REGIS Anthony is the Managing Director of RegisBuilt and the Regis Construction Group. Anthony began his career in structural and civil engineering and in August 2000 he started his career in the self storage industry. Anthony has engineering and business qualifications and is a registered commercial builder.

INSIDER 108 AUGUST / SEPTEMBER 2019

With more than 20 years of experience in small businesses, Damien oversees a team of IT developers and HR specialists to provide Cloud-based software and HR advice all around Australia. He works closely with franchise groups to learn and understand the business and provide a unified HR solution. He holds qualifications in human resources and information technology (business systems).

DARRYL KING Darryl is a partner in Jackson Russell’s business law team. His areas of legal speciality are mergers and acquisitions, franchising, securities, and general corporate and commercial law. Darryl has more than 20 years’ experience of advising on, structuring and negotiating commercial transactions across a range of industry sectors.

He specialises in contract negotiations, franchising, mergers and acquisitions, derivatives and securities, and general corporate and commercial law.

DAVID BLACKWELL David is a Director within the real estate advisory team at Urbis. David has assisted with a range of valuation, transaction management and consulting assignments across Australasia and is regarded as an expert in the self storage industry. He has undertaken work for all major market participants including Kennards Self Storage, Abacus Property Group, Rent A Space, Safe ‘n’ SOUND, Fort Knox Storage and National Storage.

www.selfstorage.org.au

SSAA CONVENTION 2019 | 23

DUNCAN UNWIN

GREG GRIFFITH

Duncan Unwin has been involved with the evolution of electronic payments for the past two decades. At Global Payments, he is working on developing the organisation's omnichannel payments products for the Australian market.

Before joining Global Payments, Duncan led a number of industry transformation programs in the finance sector.

Greg is CEO of Family Business Australia and brings a breadth of business expertise, understanding of family businesses, and experience. Previously he was CEO of Dairy Farmers Milk Co-operative and before this, Greg held positions as CEO of Destination Melbourne Limited and senior roles with Victorian Farmers Federation. Greg was also General Manager of the Melbourne Football Club in the early 2000s.

GLENN HARRIS Glenn is one of the Bishop Collins Directors, and brings a fun and professional dynamic to the team. His passion for accounting is continually fuelled by helping clients when they feel they have a problem too big. Glenn’s focus is on business restructuring, property transactions and being a “sounding board” to businesses needing financial advice.

GRAEME ARMSTEAD Graeme acts for many of Australia’s leading insurers and for more than 20 years he has acted for a large self-insurer. His expertise and highly practical approach is invaluable to self storage facility operators and owners faced with legal claims. He handles sensitive toxic tort and asbestos cases, along with a diverse range of larger claims. Graeme advises clients involved in recovery matters, prosecutions, and coronial enquiries and helps clients who have had an involvement in catastrophic accidents.

GRANT SHAW

HUGH DAVIES Hugh is a Senior Valuer in the Real Estate Advisory team at Urbis. Hugh has experience in the commercial property sector, specialising in the valuation and analysis of both operational and proposed self storage facilities throughout Australia and New Zealand. Hugh is excited about the future of the self storage industry and has built an extensive professional network within the self storage industry including financiers, analysts, owners and managers.

JONATHAN LAYTON Jonathan Layton has been in the self storage for more than 20 years. During this time he has been involved in all aspects of the design, manufacture and construction of hundreds of facilities through our Australia and New Zealand. For the past six years Jonathan has been the Managing Director of Storco Storage Systems, the industry leader in self storage manufacture and construction.

Border Watch is the single collection point for community and industry information about suspicious or illegal immigration, customs or border-related activities. So if you see something suspicious – or something that just doesn’t feel right – flag it anonymously with Border Watch and help the Australian Border Force keep our community safe. Even the smallest piece of information could be useful.

VALUATIONS | SELF STORAGE | PROPERTY CONSULTANCY

Malcolm Collins FAPI MPINZ

Collins & Associates undertakes valuations, catchment studies, operational and benchmarking reviews and property research using over 25 years worth of in-house data covering the self storage industry nationally.

We work in all sectors of the market including regional and country centres. Our personal, direct and

www.malcolmcollins.com

engaged advice to clients produces bankable results for first mortgage security lending, public prospectus, asset value and purchase or sale negotiation purposes.

Our well researched reports provide business background understanding and lending comfort to individuals and institutions utilising our experience.

M: +61 412 476 554 or T: +61 3 8456 5134 Suite 7, 2 Gilda Court Mulgrave Vic 3170 e: malcolm@malcolmcollins.com

ABN 96 940 964 372

24 | SSAA CONVENTION 2019

JONATHAN PERRINS Jonathan Perrins has been involved in the steel building products and property related industries since the mid-’80s. Jon is a co-founder of Universal Self Storage Funds Management (USSFM), which is a fund manager focused on self storage development and presently has $250 million of self storage assets under management. His business interests include self storage ownership in the UK and Australia; self storage design, manufacture along with industrial/commercial property development.

JORDANA BORENSZTAJN Jordana Borensztajn is a social media strategist, presentation skills coach, author and humourist. Jordana’s experience includes being a journalist, working as online music editor, content producer and social media manager, writing a business-marketing book, performing in the Melbourne International Comedy Festival, speaking at corporate conferences around the world, and running a schools program that explores online safety for students.

KEVIN SHE Kevin She introduced the mini storage concept to Hong Kong, launching SC Storage in 2001. SC Storage was the first in Hong Kong to develop a chain-store/retail format, opening new outlets near MTR stations and other convenient areas to create strong brand consciousness.

LINDA SHARKEY Linda Sharkey is a Certified Practising Valuer, Chartered Valuation Surveyor and leader of the self storage team at Urbis.

With 12 years’ experience, she has full geographical coverage in valuations and advisory across Australia and New Zealand. In addition to self storage, Linda is experienced in highest and best use analysis, feasibility testing, value capture and market trend studies.

MICHAEL DOGGER Michael is the CEO of Centreforce Technology Group and has been in the self storage industry for more than eight years.

He wrote “RapidStor” – the world’s first online integrated move in procedure for storers that uses SiteLink’s API, used by leading Self Storage companies and the AccessEzy iOS app, a world first for self storage access control. Michael is responsible for the development and strategic direction of many Self Storage websites.

PATRICK MULCAHY Patrick Mulcahy is part of the Real Estate Advisory team at Urbis. He has undertaken valuation and advisory work in all major self storage markets across Australia and New Zealand. He is responsible for the publication of the Urbis Storage Index and the Urbis Self-Storage Supply Tracker.

PHILLIP KEENAN Phil has been a part of the Bishop Collins team since 2000 and his greatest strength is his ability to review existing business structures and improve a client’s position from both an income tax and asset protection perspective. These are valuable skills to possess as they are transferable across all accounting fields. This allows Phil to broaden his expertise and advise clients in the areas he is most passionate about – property investment and development.

www.selfstorage.org.au

SSAA CONVENTION 2019 | 25

BUSINESS FOR SALE RENNIE SCHAFER

24KM FROM BRISBANE CBD

CEO – Federation of European Self Storage Associations (FEDESSA), Rennie was the first full-time executive officer of the Self Storage Association of Australasia from 2004 until 2013. He helped in the development of the Asian market organising the first meetings of Asian Self Storage operators.

In 2013 Rennie moved to the UK to head up the UK Self Storage Association and in 2014 he became the CEO of the Federation of European Self Storage Associations.

RYAN COOM Ryan is Marketing and IT Manager for National Mini Storage, Auckland, New Zealand. Ryan understands all levels of the storage business, from customer service, branch management, contract negotiation with suppliers, general operations management, staff training, data analysis and statistics, to now currently focusing on marketing, emphasising on digital marketing, pricing strategy, IT, new facility layout, and establishing a call centre.

FREEHOLD AND SELF STORAGE BUSINESS

for sale on walk-in walk-out basis

LAWNTON STORAGE With huge expansion potential

TONY NASH Tony Nash started his first internet business in 1996. In 2004 Tony founded Booktopia, an online bookstore, with an allocated budget of $10 a day. With a background in recruitment, programming, business development, selling, SEO and internet marketing, Tony has developed outstanding negotiation and leadership skills with a thorough understanding of sales, forecasting, bootstrapping, PR, empowerment and managing an executive team.

TONY RAUNIC Tony is a lawyer who advises in local government, property and construction, wills and estates, and self storage. Tony’s client base seeks his help with many issues including advice on general property, commercial, environment, governance, probity and town planning matters, residential and commercial sales, leases, subdivisions and off-the-plan transactions. He also assists clients successfully navigate their dealings with Commonwealth and state government departments, statutory authorities and local governments.

30 Paisley Drive, LAWNTON, QLD 4501

A purpose built, well established Self Storage drive up facility with a permit to construct additional storage.

 PURPOSE BUILT STORAGE FACILITY 391 UNITS UPON COMPLETION, CURRENTLY 132 UNITS

 CURRENT GROSS INCOME APPROXIMATELY $241,000 PER ANNUM (EX GST)

 RUN BY LOCAL MANAGER (PART TIME)  NLA: 4,721* SQM UPON COMPLETION, CURRENTLY 1,923* SQM APPROX

 LAND AREA: 7,731 SQM APPROX  ZONING: INDUSTRY ZONE – LIGHT INDUSTRY

YVONNE ADELE Yvonne began her career with Microsoft in Sydney, before travelling the world with the software giant. Returning to Australia she created the Ms Megabyte persona leading to a national media profile and a bestselling book teaching everyday Australians to love technology. She has worked across a wide industry base including government, education, enterprise, small business, industry, marketing and tech.

FOR FURTHER INFORMATION ON THIS PROPERTY CONTACT

MATT WALSH ON 0411 880 054 HIGHWAY FRONTAGE ARE SSAA MEMBERS www.selfstorage.org.au

PROGRAM TUESDAY

7:00 AM

Registrations Open

7:30 AM

Welcome Breakfast – Outdoor Plaza

9:00 AM

STREAM 1 – Tony Raunic & Graeme Armstead, Hunt & Hunt Legal Australia Topic – Show me the Money Tips to avoid defaulting storers.

9:00 AM

STREAM 2 – Darryl King, Jackson Russell Legal New Zealand Topic – The Legal Power Hour – An update on NZ legislative changes for owners, directors, and managers How to ensure you comply with NZ law on your journey Outside the Box in relation to privacy law changes, Cartel criminalisation, and consumer law.

9:00 AM

STREAM 3 – Andy Pudmenzky, Big Budda Boom Topic – Grass Roots to Greatness A workshop packed to the brim with useful, actionable marketing tips & tricks for your self storage facility.

10:15 AM

Morning Tea & Network Break

10:45 AM

STREAM 1 – Glenn Harris & Phillip Keenan, Bishop Collins Topic – It’s likely you are paying too much!!

How does it make you feel when we tell you that, as experts in the self storage industry, we can confidently say most self storage operators are paying an excessive amount of tax!

10:45 AM

STREAM 2 – Damien Gooden, HR Central Topic – HR Headaches This presentation will be the paracetamol to remove your HR pain and get your head around the compulsory HR obligations that are pertinent to SSAA business owners/managers.

10:45 AM

STREAM 3 – Panel: Anthony Regis, Jonathan Layton, Jon Perrins. Moderator: Jason Keane Topic – Challenges in Design and Construction Self storage construction is governed by several codes across Australia and New Zealand at local, state and federal levels. Our panel will decipher these codes and the many other challenges in the building and design process.

12:00 PM

Lunch & Networking Break

12:30 PM

Large Operators Meeting

1:30 PM

SSAA Facility Tours

6:30 PM

Welcome Reception – Cairns Aquarium

WEDNESDAY 7:30 AM

Registration and Arrival Tea and Coffee

8:15 AM

MAIN PLENARY – Susan Phillips, CEO, SSAA & Major Sponsor, Visy Boxes & More Welcome to the SSAA Convention 2019 Opening Keynote Linda Sharkey & David Blackwell, URBIS Topic – Peak or False Summit?

An overview of the self storage market in Australia and New Zealand.

8:30 AM

9:30 AM

STREAM 1 – Andrew McKenzie, AON Topic – Cyber Risk New emerging risks that you may not be protected for, nor prepared in the event of an attack or incident

9:30 AM

STREAM 2 – Greg Griffith, Family Business Australia Topic – Consumers love family businesses A guide on the “how to” over non-family competitors so you can leverage from your “family business” status

9:30 AM

STREAM 3 – Tony Raunic & Darryl King, Hunt & Hunt & Jackson Russell/Moderator – Andrea Bowman Topic – Lifting the Lid on Legal A collaboration between our Australian and New Zealand Legal Teams to answer your ‘Out of the Box’ questions.

10:30 AM

Morning Tea & Network Break

11:00 AM

Main Plenary Kevin She, SC Storage – Hong Kong Topic – Dealing with Disaster Kevin She will share his knowledge on dealing with the disaster & the aftermath of a fire that engulfed his self storage facility in Hong Kong.

12:00 PM

STREAM 1 – Grant Shaw & Megan Ellis, Border Watch & NZ Customs Topic – Help Protect Our Borders A presentation on matters relating to border security, suspicious activities and the movement of illicit contraband.

INSIDER 108 AUGUST / SEPTEMBER 2019

www.selfstorage.org.au

SSAA CONVENTION 2019 | 27 For more information on speakers and sessions, head to www.selfstorage.org.au/event/ssaa-convention-2019

12:00 PM

STREAM 2 – Michael Dogger, R6 Digital Topic –State of the Nation – Online Advertising in Australia & NZ 2019 Hear about the latest trends in Digital Marketing, including Google AdWords, SEO, Facebook and Programmatic advertising for Self Storage.

12:00 PM

STREAM 3 – Glenn Harris & Zoran Malesevic, Bishop Collins & Harzed Finance Topic – “Are you Swimming with the Sharks” – You and the Banking Royal Commission This highly informative presentation will highlight the key risks surrounding your current financial and business structure and how you can protect your assets. What have we learnt from the Banking Royal Commission?

1:00 PM

Lunch & Networking Break

2:00 PM

MAIN PLENARY – Kristy Cherry in Conversation with David Blackwell

3:00 PM

MAIN PLENARY – Ryan Coom, National Mini Storage Case Study – 2018 Facility of the Year – National Mini Storage A start to finish look at how National Mini Storage created their Newmarket facility and won the 2018 Facility of the Year.

4:00 PM

STREAM 1 – Hugh Davies & Patrick Mulcahy, URBIS Topic – Current Trends & New Supply, Australia & New Zealand An analysis of the impacts and emerging trends following the significant expansion of the self storage industry over recent yeras and what it means for your facility.

4:00 PM

STREAM 2 – Duncan Unwin, Ezidebit Topic – What does the future look like in a cashless society In a cashless society, what will the next decade look like and how will this affect the storage industry?

4:00 PM

STREAM 3 – Craig Salter, Action OHS Consulting Topic – Making Health and Safety Simple During this session, we will breakdown health and safety into what you as a member of the SSAA, need to know and why.

4:00 PM

MEETING ROOM 8 – Yvonne Adele Women, Wine & Wisdom – High Tea Yvonne will facilitate an incredible sharing of business success amongst self storage sisters & brothers in the room.

5:00 PM

Trade Show in the Spotlight – Cocktail Event in the Trade Area

THURSDAY 8:00 AM

Arrival Tea and Coffee

8:30 AM

MAIN PLENARY – Andrea Bowman, Bryan Furtado, Vanaja Thomas, SSAA Paralegal, Marketing & Membership Topic – What’s Inside the SSAA Box? A snapshot of the SSAA member services

9:00 AM

MAIN PLENARY – Annual General Meeting and member Q&A

10:00 AM

2019 Convention Group Photo

10:00 AM

Morning Tea & Network Break

10:30 AM

MAIN PLENARY – Jordana Borensztajn Topic – Next Generation Communication: How 4 Generations Can Learn to Speak the Same Language What if businesses can learn to harness the power of the next generation and use it to their advantage?

11:30 AM

MAIN PLENARY – Cesare Carcano, Casaforte Self Storage – Italy Topic – Meet Max Cesare Carcano recognised the technological revolution as a key point of his company’s development and understood the need for automation, whilst retaining the personal touch.

12:30 PM

Lunch & Networking Break

1:30 PM

MAIN PLENARY – Panel – Rennie Schafer, Kevin She, Cesare Carcano & Jon Perrins. Moderator – Susan Phillips Topic – International Panel Learn how self storage is developing in Europe and Asia

2:30 PM

MAIN PLENARY – Tony Nash CEO & Founder, Booktopia Topic – Disruption in an Aggregator World Tony’s definition of entrepreneurship is… that everyone is an entrepreneur.

3:30 PM

Trade Exhibition Prize Draws, Close & Preview of SSAA Convention 2020

4:00 PM

Close of Day 3 & Bump Out

6:45 PM

Gala Dinner & SSAA Awards for Excellence

www.selfstorage.org.au

AUGUST / SEPTEMBER 2019 INSIDER 108

SSAA IS PROUD TO ANNOUNCE THE 2019 NOMINEES FOR THE ANNUAL AWARDS FOR EXCELLENCE __________ 2019 sees a significant changes to three of the awards categories: __________

COMMUNITY ENGAGEMENT AWARD sponsored by

Facility of the Year less than 150 units replaces Small Operator of the Year. __________ Facility of the Year between 150 units and 500 units replaces Regional Operator of the Year. __________ Facility of the Year more than 500 units replaces Facility of the Year. __________ The SSAA congratulate all nominees in the 2019 Annual Awards for Excellence. The international judging panel have spent many hours reading all submissions and checking details.

Following their final meeting the SSAA look forward to receiving the results so that the trophies can be ordered in time for the big night.

All nominees will be recognised and the winners announced at the Gala Dinner at the SSAA Convention in Cairns on 29th August.

Good luck to all.

NATIONAL STORAGE QLD

STORAGE KING ROLLESTON - NZ

STORELOCAL CAMPBELLFIELD - VIC

National Storage is proud to support local communities across Australia, New Zealand and beyond through a range of community engagement and philanthropic endeavours.

Storage King Rolleston has been servicing the Selwyn area for the past 12 months since opening in May 2018.

Their relentless pursuit of getting actively involved in the community has been nothing short of inspiring!

The StoreLocal Campbellfield team saw an opportunity to service the needs of their local community.

Their team is passionate about assisting those in need, offering donations, volunteer time and pro bono space totalling more than $800,000 per year to a wide range of worthy causes.

Through organisations such as Australia’s CEO Challenge, they provide pro bono storage space to local charity groups, enabling them to redirect funds into frontline services.

They also volunteer staff time and company resources for local events such as the Mater Foundation International Women’s Day Fun Run where they host a refreshment stand and baggage tent.

Other notable partnerships are with Fiji Book Drive, where the Victorian centres serve as drop off points for book donations, Lifeline are also offered space and vehicle hire for Bookfest and Share The Dignity where necessary sanitary items are collected, stored and distributed to women experiencing domestic violence, homelessness and poverty.

INSIDER 108 AUGUST / SEPTEMBER 2019

The overall performance in this area has been highlighted by their work in supporting several sporting codes across the Selwyn district including; rugby league, rugby union, netball, softball, baseball and the Selwyn United Football Club.

They also currently support local school health and safety and environmental sustainability projects underway at Lemonwood Grove Primary School and Weedons Primary School.

Additionally, Storage King Rolleston also has an active involvement in supporting the Rolleston Fireworks display, The Rolleston Residence Association, Rolleston Lions club, Selwyn Business Group, the Selwyn Business Awards and also events they run themselves, such as the Blue September Prostate cancer quiz night fundraiser, the GIANT East Egg hunt and the Halloween community drive and lolly scramble.

Located in Melbourne’s north, Campbellfield is home to a large Muslim community, including many of the team’s friends, employees and customers.

To assist the community in meeting their daily religious duties, the team converted a large storage unit into a dedicated prayer room. Since its launch, just in time for Ramadan, the StoreLocal prayer room has been very well received by the Campbellfield community and the Australian Muslim Council as a sign of positive inclusion, and is used each and every day by customers and community members alike as a practical service.

The StoreLocal Campbellfield team has provided an outstanding service to the community and demonstrated the qualities that StoreLocal prides themselves on – family, integrity, respect, excellence.

www.selfstorage.org.au

SSAA CONVENTION 2019 | 29

FACILITY OF THE YEAR AWARD Less than 150 units sponsored by

ALCATRAZ SELF STORAGE - SA

HOGBIN DRIVE SELF STORAGE - NSW

Alcatraz Self Storage is the “go-to” facility when it comes to storing goods as it is based in Callington, a small historic town, 45 minutes away from Adelaide CBD. Being a small town, residents enjoy the warm and friendly service plus one of the most competitive storage pricing in Adelaide. The recently developed website is easy to navigate for the public.

Hogbin Drive Self Storage was purchased by a single mother of two, which at the time was not seen as a mainstream career move.

Combined with family support, this business has been successful in a competitive regional area of NSW. By working hard to understand the storage industry, becoming familiar with standard procedures and conditions and implementing innovative processes, Hogbin Drive Self Storage now has a competitive edge in the market.

The facility has undergone some significant transformations over the past couple of years, and the high occupancy rate and high customer satisfaction is a result of these changes.

This business success is a reflection of the dedication, time, money and hard work by everyone each and every day to ensure they provide a reputable, honest and successful facility.

www.selfstorage.org.au

STOR-MATE - NSW

TOYYARD - WA

Stor-Mate may be a small and modest facility at first glance. But this regional self storage facility at its core is an innovative, highly techsavvy and incredibly efficient operation.

ToyYard is an innovative, purpose-built storage facility designed to satisfy the needs of people looking to have continued ownership of their valuable mobile asset when house blocks are getting smaller. Councils are getting hard-nosed about boats, campers, caravans, motorhomes and trailers being stored in the streets or on verges.

Managed and driven by Craig, his unwavering pursuit for innovation and desire to add value to the storer experience has seen many advancements in its last year since being named Regional Facility of the year 2018. Such as; free customer Wi-Fi, paperless office, customer picnic area, upgraded high definition CCTV system, a new website with online bookings and payment portal, local community engagement (sporting team and community organisations) and gate motor box upgrade.

Refusing to be complacent, Stor-Mate is continuing to forge the way and provide superior storage solutions to the region.

ToyYard delivers services that increase the pleasure its customers derive from owning their “Toy” while decreasing the overall cost of ownership and the risk of theft, damage and incurring the wrath of the local authorities and their neighbours. They make it easy for people to access their vehicles/vessels and take away the worries involved with finding a place to park it and upsetting family and friends.

They support and make it possible for customers to enjoy a better lifestyle, have convenient access to and enjoy stress-free ownership, thus enhancing their enjoyment of their “Toy”.

AUGUST / SEPTEMBER 2019 INSIDER 108

30 | SSAA CONVENTION 2019

FACILITY OF THE YEAR AWARD Between 150 and 500 units

AAA STORAGE & REMOVALS WEMBLEY - WA Owners and directors Jennifer and Max Shearer, with three fantastic and valued staff.

Beginning in 2006, converting palletised wine storage into a viable Mobile Storage Unit business achieving 100% occupancy with waitlist only in 2010.

Evolving with new technologies to stay relevant.

Staff upskilling to compete against multinational storage businesses. A small marketing budget to self manage the SEO, AdWords, website building and THE BEST CUSTOMER SERVICE EVER with many customers giving 5-star reviews online and emailed in person.

The current WA economic climate means the team has had to stand stronger and rise higher than ever before. Every contact, phone call, walk-in and recommendation is highly valued as it is so essential in a competitive business.

Increasing the size of the Commercial and 3PL logistics base to replace the downturn in the residential storage market. Adaptability is key.

INSIDER 108 AUGUST / SEPTEMBER 2019

ALL SECURE SELF STORAGE PALMERSTON NORTH - NZ All Secure Self Storage Palmerston North is a retrofitted ‘beast’ of a facility sitting on approximately 25,000m2. It has been trading for seven months and within that time has come close to knocking over some large ‘Move-in’ records with an impressive 61 in its first month of operating.

The cultural and operational foundations of this facility are steeped in 20 years of history and eight other facilities under the All Secure Self Storage banner. The on-board Security systems, the Ancillary Services and the All Secure Difference all culminate into making this facility the perfect choice to meet the needs of a customer seeking self storage.

BRIGHT SELF STORAGE – VIC Bright Self Storage is an Australian family-owned and-operated business, who pride themselves on the quality and cleanliness of the facility. The aim is to present a friendly and welcoming experience for all customers and visitors.

Bright Self Storage opened in July 2000 and is conveniently located in Ferntree Gully in a quiet semi-commercial street, which is ideally situated to service the Dandenong ranges and foothill suburbs.

Being conscious of the impact on the environment they have implemented Solar power (20kw since 2012) and LED lighting to the entire facility.

Security of the site and customer’s goods is paramount, so the facility has individually alarmed and monitored unit doors, monitored alarm system, and comprehensive recorded CCTV system. There is electrified perimeter fencing plus an on-site resident Manager and nightly security patrols.

www.selfstorage.org.au

SSAA CONVENTION 2019 | 31

sponsored by

KANGAROO FLAT STORAGE - VIC

STORAGE KING DUNEDIN - NZ

U-STORE-IT MT BARKER - SA

YANDINA SELF STORAGE - QLD

Kangaroo Flat Storage is built on customer service, each tenant is treated equally, and every item of correspondence is written with the thought of “would I send this to a friend”. They support local sporting teams, community enterprises and schools, not just by providing funding but by regularly attending events.

This, paired with latest cameras, alarm systems, on-site services such as a public toilet and vending machines, contributes to the highest quality facility available to Bendigo locals.

Through marketing strategies and customer service, they have been able to reach a healthy 80% or above occupancy in a relatively short period of time.

Storage King Dunedin is an established, tidy, easy to access facility that is located two minutes from the city.

It has a significant roadside presence with mostly ground floor units. Storage King Dunedin is well known around the Dunedin area due to the manager's ongoing local community events.

The staff are welcoming and knowledgeable, and nothing is too hard for them.

Mt Barker is redefining the quality of self storage facilities and self storage service offerings in the Adelaide Hills through its high-end build and wellpositioned street appeal. The only multi-storey purposebuilt facility in the Adelaide Hills that offers customers the ability to unload/load their valuable possessions in comfort via a fully enclosed and undercover driveway, seven days a week, 365 days a year.

Just imagine you stepped aboard the future of self storage.

The facility offers free move-in trucks and trailers, a complimentary meeting room with free tea/coffee, business receipt and dispatch services Concrete tilt-up walls and floors provide a cleaner user experience and more stable temperatures. The facility being dug into the side of the hill is added protection against fire risk.

U-Store-It Mt Barker has bought community support and sponsorships programs to the local region while helping to support and grow local business.

www.selfstorage.org.au

That would be Yandina self storage. Located off the major arterial road crossing the east coast states of Australia. It’s big, it’s impressive, it’s designed with the sun and wind in mind and fully secured and entered by a newly built road. The largest newest facility with a corporate look and operated with a local attitude.

The brand new site is 15,000 metres with 7,500 metre under shed. Future goals include extending into the community with involvement in sports and general sponsorship.

With positive occupancy targets and high client standards, storing with Yandina Self storage is made easy. Clients become one of the Yandina self storage family and it is a family that you can trust to look after you, your family, friends and the communities needs into the future.

AUGUST / SEPTEMBER 2019 INSIDER 108

32 | SSAA CONVENTION 2019

FACILITY OF THE YEAR AWARD More than 500 units sponsored by

FORT KNOX SELF STORAGE COBURG – VIC

NATIONAL STORAGE BRENDALE - QLD

Fort Knox Self Storage Coburg is a magnificent purpose-built state of the art facility. Ensuring customers have a brilliant storage experience has been the driving force behind many aspects of the design and construction process.

National Storage Brendale was designed with both quality and cost-effective construction in mind to maximise return on investment and create a centre that perfectly suits the demand in the local area and provides an experience where functionality meets aesthetics.

A-grade security measures, paperless move-in system, ease of access and complimentary beverages are just some of the numerous strategies to ensure every customer is treated like gold. Kris, Connie and the team at Fort Knox Self Storage Coburg truly understand the overwhelming prospect that storing precious items can evoke. By understanding this, they deliver exceptional customer service providing all customers with peace of mind knowing that they will take care of their personal belongings and value them as much as they do.

Fort Knox Coburg offers the latest in global self storage advancements, making it a superb representation of the quality that Fort Knox Self Storage offers and the high bar that is being raised by Australian storage facilities.

INSIDER 108 AUGUST / SEPTEMBER 2019

Incorporating all the best aspects of a traditional centre with desirable modern additions, Brendale exemplifies the balance between a proven entity and new developments in storage.

The centre creates the ultimate customer experience through its state-of-the-art access control, multi-vehicle driveways, and capacity for third-party logistics. There is a wide range of unit sizes available which have been tailored to demand via focus group testing before construction.

Customers can expect a modern, high-quality storage solution provided by a trusted Australian brand.

www.selfstorage.org.au

SSAA CONVENTION 2019 | 33

MANAGER OF THE YEAR AWARD sponsored by

MARK CALLINS, U-STORE-IT MT BARKER - SA Mark has come into the storage industry, offering a fresh perspective and a revitalised approach. His extensive marketing and sales background from other highly competitive industries have meant he has challenged traditional sales and customer service techniques.

Mark strives to uphold the highest of standards in facility presentation, procedures and customer service. While he leads the company in sales techniques, marketing ideas and site supervisor monthly forums with his motivating and positive commentary, it is Mark's genuinely caring approach that allows him to build trust and establish meaningful relationships with his clients. Mark’s ability to listen and show empathy to every client no matter what the situation is a rare trait. He will do anything and everything, e.g. stay back late, drop the truck off to the client’s house after hours etc. if it means making it easier for his customers.

NEIL D’SYLVA, STORAGE KING WINDSOR GARDENS SA Neil joined Storage King as Store Manager for Windsor Gardens on 29 January 2018. Neil’s energy, business acumen and focus on customer service and business improvement have resulted in growth in income.

His achievements to date are: • Increased higher than 400sqm in the occupied area and increased rent roll • End to end removalist service, truck hire added more than $30k • Parcel King service – a recent addition • Merchandise sales have more than doubled due to Neil’s sales skills and efforts, including refurbishing/redecorating and merchandising the showroom, a new retail store on eBay.

TODD HOWLETT, NATIONAL STORAGE MORNINGTON – TAS Todd is a hardworking, highly motivated individual who consistently achieves targets set by the business. He has reached all stretched targets set over the past four years and continues to surpass head offices expectations.

A loyal and dedicated centre manager who has offered a valued skill set to help others develop in their roles.

He is a valuable asset to National Storage.

TRISTAN O’CALLAGHAN, STORAGE KING DUNEDIN - NZ Tristan is a dynamic manager with a sales background.

He focuses strongly on local community marketing and is well known in Dunedin. In the four years he has been with Storage King he has grown the business to an average of 10% year on year in rent roll and yield in a very competitive market.

He has won the NZ best increase in Merchandise 2017, Manager of the Year 2017 and NZ local community marketing award 2018. He has also been nominated for the Manager of the Year Storage King Australia/NZ. Tristan is always proactive with tasks implemented by head office and takes great pride in his work. We see great things for Tristan’s future in the Self Storage industry.

As a result, Neil’s store at Windsor Gardens received Storage King SA Regional awards: • Store of the Year 2018 • Best Merchandise Sales 2018

www.selfstorage.org.au

AUGUST / SEPTEMBER 2019 INSIDER 108

34 | SSAA CONVENTION 2019

SERVICE MEMBER OF THE YEAR AWARD

CENTREFORCE TECHNOLOGY GROUP - QLD Centreforce is proud of their achievements in Self Storage in Australia, they were the first to create online moveins globally, and they strive via their culture to make a difference to every self storage owner and work tirelessly with suppliers to help them improve their products.

The R6 Digital brand is now the largest self storage specific marketing agency in the southern hemisphere and is achieving results by getting more rentals for self storage facilities every month in this new digital age.

By introducing SiteLink to Australia has given owners more choice with the brand growing beyond expectations.

HR CENTRAL – VIC HR Central supports the SSAA member base by providing the HR Help Desk.

The service provides members with the opportunity to call and receive support and advice as a part of their membership for no additional cost.

In addition to this, more and more SSAA members are taking up HR Central’s HR Review, Software, Support and Advice to not only get answers to questions but track and maintain records around employees covering things like policy reading, leave, qualifications and more.

In addition to this, HR Central continues to support the SSAA with information and education both written (Insider magazine) and in person (events, convention, round tables, training, etc.).

IBIDONSTORAGE NSW With an original vision of capitalising on the success of TV shows such as Storage Wars, iBidOnStorage founders Grant McNamee & Brennan McLoughlin also recognised they could help the self storage industry minimise the risks associated with the selling of customer goods.

By providing an industryspecific auction platform, iBidOnStorage would not only improve sale results, but they would also help the industry consolidate the sale process, allowing it to effectively adopt its own standard practice; which in turn would go a long way towards protecting the industry if an individual business was ever legally challenged.

And numbers would suggest the industry has not only understood iBidOnStorage’s objective but backed it too.

REGIS BUILT – VIC Regis strives to deliver efficient and cost-effective self storage developments throughout Australia. Their commitment to delivering a high standard product (build) through their network of highly-skilled contractors, ensures they can complete and execute their projects in a professional manner.

This is only made possible due to the positive working relationships with all trades required to complete a turnkey solution. Regis ensures that the end product meets the client’s expectations. Being a part of the SSAA, and attending annual conventions, Regis keeps up to date with new innovative storage ideas as well as knowing the self storage market.

Since the website’s launch in August 2016, iBidOnStorage has hosted more than 7500 auctions. It has more than 795 registered seller locations and 12,000 buyers, with buyer numbers growing daily. In 2018, iBidOnStorage was awarded the industry’s Innovation/ Business Initiative Award, and believe they are deserved winners of this years’ Service Member of the Year Award.

INSIDER 108 AUGUST / SEPTEMBER 2019

www.selfstorage.org.au

SSAA CONVENTION 2019 | 35

sponsored by

SENTINEL AUSTRALASIA - VIC Sentinel Australasia makes small self storage businesses feel important and valued. They do this by taking time to get to know their customers and their self storage sites while providing timely, support advice and reliable products.

STORASSIST - VIC

STORMAN - QLD

URBIS - NSW

After 15 years of successfully building an excellent reputation and career in the self storage industry, Sally has turned those skills into a successful business - StorAssist. With no prior knowledge of the industry, Sally proved to be an invaluable asset to starting the business. From implementation, hiring and training staff, managing the facility for the first three months, writing policies and procedures, giving continual service and ongoing support has created a very successful facility.

Storman has been an integral part of the success in the modernisation of all Storage Choice facilities.

The Urbis Self Storage Team has one clear goal – to empower the industry with knowledge, so the best decisions can be made.

In the last 12 months, StorAssist has gone on to accomplish other successful achievements as seen in the recommendations and reviews on all platforms of both social media and website.

Sally’s passion for the industry brings professionalism, knowledge and enthusiasm.

Stormans collaborative and personal approach has helped move the online presence, both internally and externally, into the 21st century.

The system enables easy reporting on the entire storage group from one central location, as well as ensuring correspondence to customers is consistently branded across the group.

Storman has provided the software tools to ensure each member of the group is performing and offers valuable insights to decision makers.

The website is now able to offer online payments to customers, capture potential leads as well as take online reservations.

They are committed to supporting a strong and well-informed self storage industry, sharing knowledge through the Urbis Storage Index; monitoring new supply through the Urbis Self Storage Supply Tracker and supporting stronger asset class recognition with the Urbis Self Storage Grading Tool. More than 250 people receive complimentary market research and intel releases every quarter.

By being committed to excellence in service and valuing strong relationships, their passion to servicing the industry is reflected by the ever-growing knowledge sharing platform, development of new market performance indicator tools, and willingness to listen to all SSAA members so that their advice is beneficial to everyone.

Urbis is dedicated to supporting a sustainable and successful self storage industry, now and into the future, through research, knowledge sharing, and providing the best advice.

www.selfstorage.org.au

AUGUST / SEPTEMBER 2019 INSIDER 108

36 | SSAA CONVENTION 2019

INNOVATION/ BUSINESS INITIATIVE/ SUSTAINABILITY AWARD sponsored by

CENTREFORCE TECHNOLOGY GROUP - QLD The newly developed SSAA member portal breaks new ground for communication with its members at a much lower cost than previous offerings. The portal offers an interactive Manual of Advice & Procedures, Online Shop, and all member resources in one place.

R6 Digital has delivered a member portal that can be updated and provide new content as it comes to hand.

Online training for SSAA members will grow, adding to the combined knowledge members have plus reducing their cost as staff move around.

The SSAA uses Capsule CRM, and the R6 Digital team worked to integrate core elements to the member portal so that vital records can be updated. R6 Digital was honoured to work alongside the SSAA to deliver this latest hi-tech approach to information delivery for hundreds of members.

NATIONAL STORAGE – QLD

STORMAN SOFTWARE - QLD

TAXIBOX GROUP PTY LTD – VICTORIA

In the last 12 months, National Storage has implemented a mass rollout of solar photovoltaic systems to more than 50 centres in every state and territory across Australia as part of its energy efficiency program.

With more than 1.3MW of solar panels having been installed to date, National Storage’s electricity usage is predicted to decrease by about 2GWh per annum, equating to about $400,000 in expected cost savings in FY2019.

Storman Cloud is the next evolution in self storage management software.

Designed, built and supported here in Australia and New Zealand!

Calcumate has taken the repetitive, yet crucial, task of estimating storage to an entirely new level that gives customers a ‘wow’ experience. Calcumate is a storage calculator that delivers 3D visualisations of household item combinations (provided by the customer) in real-time and, crucially, loaded in the most efficient way.

With Phase 1 completed in FY18/19, National Storage has embarked on Phase 2 of the energy efficiency program. Phase 2 will deliver an additional 40 centres, taking the total number of National Storage solar centres to nore than 100 (inclusive of centres with solar already installed before the implementation of the energy efficiency program).

The new member portal is an essential communication tool for the benefit of all SSAA members.

INSIDER 108 AUGUST / SEPTEMBER 2019

Working in collaboration with several local clients, including Storage King Rolleston, Storman has built an industry-leading storage management product, that focuses on: 1. Ensuring your facility sales and marketing opportunities are maximised 2. Having an efficient and easy to use product combined with the best payment solution in the industry 3. Giving “intelligent data” to its users, rather than just numbers.

Storage King Rolleston deployed Storman Cloud with paperless move-ins, reservations and Storman Payment Services to become a completely paperless facility and leading to enhanced customer experience.

It has revolutionised the way that customers interact with the web site (a third of those looking to book, visit the page), enabling them to provide the information needed to get the perfect sized storage units for their needs. Plus show them the most efficient way to load it! The industry to date has relied on ‘best guess’ estimations that often result in wastage and less satisfactory customer experience.

There is a shift in the way in which facilities operate, and Storman Cloud is at the forefront of this.

www.selfstorage.org.au

YOUR SELF STORAGE SPECIALISTS Midland Insurance Brokers has been delivering excellence in customer service Brokers for more has thanbeen 30 years.

Midland Insurance delivering excellence in

customer service for more than 30 years.

Strong business ethics and a distinctive personal approach has attributed to our continued success.

Our market leading Self Storage policy is just one in our extensive array of insurance offerings.

Strong business ethics and a distinctive personal approach has attributed to our continued success. you own or operate a Self Storage is important to have aarray comprehensive, individually Our If market leading Self Storage policyfacility, is justitone in our extensive of insurance offerings. tailored insurance policy that covers your total operation. As storage requirements differ from

If you own or to operate a Self facility, cover it is important to have aoffering comprehensive, individually customer customer, we Storage can also provide for your customers insurance on their tailored policy thatfacility. covers your total As storage requirements differ from own insurance goods stored in your Whether you operation. have a converted warehouse or a purpose-built customer customer, we can also provide cover for your customers offering insurance on their facility,towe can help you. own goods stored in your facility. Whether you have a converted warehouse or a purpose-built For all your Self Storage needs speak to one of our specialists, Gilda Mihran or

facility, we can help you.

Justin Lane on 1300 306 571 or email storage@midlandinsurance.com.au

For all your Self Storage needs speak to one of our specialists, Gilda Mihran or Justin Lane on 1300 306 571 or email storage@midlandinsurance.com.au

Insurance issued by CGU Insurance. Consider the policy terms and conditions.

38 | HUMAN RESOURCES

Get your house in order

By Cath Grawe, HR Central Communications Officer

T

he Fair Work Ombudsman, has announced it will take a tough new stance on compliance as of 1st July, and businesses can expect to find themselves subject to greater scrutiny.

What will the focus be?

The Government has provided additional funding to Fair Work to be spent on enforcement, underpayments, educating vulnerable workers and influencing non-compliant industries.

Areas of particular interest will be: l Fast food restaurants and cafes (FRAC) l Horticulture Industry l Supply chain risks l Franchisors l Sham contracting There will be a step up in compliance notices (a notice issued by a Fair Work Inspector which requires an employer to fix a breach of an Australian workplace law), if a business is involved in: l underpayments l breaches of awards and l breaches of the National Employment Standards.

“If an employer [then] doesn’t comply with the terms of our compliance notice, the Fair Work Ombudsman won’t resile from taking them to court to seek penalties,” Sandra Parke, Fair Work Ombudsman said.

In addition, Fair Work will also run social media awareness campaigns and intends to publicly name employers that break the law in order to enforce the message that it is not acceptable to underpay workers or deprive them of their entitlements.

And even those bigger businesses doing the right thing and “selfreporting,’ should be prepared to make a “contrition payment” (a payment reflecting the seriousness of their contravening conduct), in addition to any back pay owing.

But I don’t belong in any of these “areas of interest”

INSIDER 108 AUGUST / SEPTEMBER 2019

Ah, but you just might.. For example, you are liable if a contractor arrangement is a sham and contravenes the Fair Work Act, along with applicable awards and enterprise agreements.

What is a sham contracting arrangement?

This is when an employer tries to disguise an employee/employer relationship as an independent contracting arrangement, so they can avoid paying employee entitlements, superannuation or penalty rates and overtime.

What proves that there is sham contracting in my business? If you are reported or investigated for: l Misrepresenting an employment relationship or a proposed employment arrangement as an independent contracting arrangement l Dismissing or threatening to dismiss an employee for engaging them as an independent contractor l Make a knowingly false statement to persuade or influence an employee to become an independent contractor What are the ramifications of entering into a sham contracting arrangement?

You could be in the firing line for a financial penalty along the lines of l Up to $12,600 for individuals, per contravention; and l Up to $63,000 for a company, per contravention You may also be liable to compensate the worker for any employment benefits

they would have accrued, for example, annual leave.

What if I have mistakenly categorised a worker as an independent contractor?

The distinction between an employee and a contractor can be unclear sometimes. However, you may be liable regardless of whether the error is unintentional and regardless of whether the worker is happy with the arrangement. If in doubt as to how the relationship should be categorised this may be a good time to call the SSAA Helpdesk on 1300 01 SSAA (1300 017 722). l

Cath Grawe is the Chief Communications Officer at HR Central. When she is not writing, talking or representing all things HR Central, she can be found attached to the stove cooking for her 14-year-old 6ft son!

Advice.

Awareness.

Connect.

Collaborate.

HR HELPDESK 1300 01 SSAA / 1300 017 722

www.selfstorage.org.au

MEMBER SERVICES UPDATE | 39

Navigating the MAP

By Andrea Bowman, SSAA Paralegal

3

………2…………..1………..Lift Off!!

– The SSAA Team is happy to report the successful launch of the new, improved website for Members.

By now all Members should have received their username and login details, and if you haven’t logged in, we encourage you to do so. If you experience any problems, please contact admin@selfstorage.com.au

HOW HAS THE WEBSITE IMPROVED? You will see a significant change to Member Services – the Member Services Section has been designed, with Members in mind. There is information on Agreements, Manual of Advice and Procedures (MAP), Legal FAQs, Legal Help Desk, StorerCheck, HR Help Desk, Mystery Shopping and Member Assets.

The new format allows the MAP to become a “living” document with regular reviews and updates. If there is an increase in contact and queries to the Legal Help Desk on a particular topic, we will expand the information in the MAP section or add

www.selfstorage.org.au

new information if required, which will ensure the MAP is always up to date.

The MAP is a valuable resource, but while 68 pages of text, can seem somewhat overwhelming, the MAP is now interactive and broken down by relevant topics (see above).

Under each heading, there are the chapters or clauses that relate to that topic. For example, if you are researching an issue with an Overdue Storer, just click on the Overdue Storer

icon and all of the relevant chapters or clauses of the MAP will be displayed.

In addition, we recognised the wealth of information contained in the SSAA Library, so there are links to the Library with articles relevant to the topics being researched. All of which ensures Members will be able to selfhelp and resolve any enquiries quickly and effectively.

For those Members who like to review the MAP in its entirety, this option is still available.

Members can also access the latest storage agreements and the associated letters, Privacy Policy Statement, information on the Personal Property Security Register (PPSR) through their login. Information will be updated regularly, so Members need to ensure they are accessing the website for latest information as it is updated and released.

If Members are unable to resolve their enquiry through the Member Services Section, they can access assistance from the Legal Help Desk by sending an email to legalsupport@selfstorage.com.au.

We hope you enjoy the new interactive Member Services Section. l

AUGUST / SEPTEMBER 2019 INSIDER 108

40 | TRADE DIRECTORY – TRUSTED SUPPLIERS TO THE SELF STORAGE INDUSTRY ACCESS CONTROL, FIRE & SECURITY AD-TECH Security Adrian Rostirolla T: 1300 30 60 90 E: sales@ad-tech.com.au www.ad-tech.com.au –––––– AlarmQuip Security Systems Evan Richardson T: +61 7 5492 3242 E: evan@alarmquip.com.au www.alarmquip.com.au –––––– PTI Australasia Pty Ltd Ben Parsad T: +61 7 3216 5524 E: sales@ptiaustralasia.com www.pti.com.au –––––– QueAccess Pty Ltd Kevin Hannagan T: +61 488 279 918 E: kevin@queaccess.com.au www.queaccessw.com.au –––––– Sentinel Australasia Jason Keane T: +61 3 9988 2035 / 1300 852 117 E: jason@storagesecurity.com.au www.storagesecurity.com.au

ANCILLARY SERVICES VISY BOXES & MORE Ralph Inglese T: +61 3 9554 5600 E: vbm_vic@visy.com.au visyboxesandmore.com.au Branches across Australia and New Zealand ASSA ABLOY Peter McLean T: +61 2 8745 7016 E: peter.mclean@assaabloy.com www.assaabloy.com.au –––––– Homestead Press Joe Barbaro T: +61 2 6299 4500 E: printing@homesteadpress.com.au –––––– iBidOnStorage Brennan McLoughlin T: +61 2 4302 0605 E: info@ibidon.com.au –––––– Jetta Excess Baggage Pty Ltd Lyle Honess T: 1300 300 688 E: sales@jetta.com.au www.jettaexcessbaggage.com.au –––––– Lock Distributors Australia Martin Coote T: 1800 28 77 24 E: service@lockdistributors.com.au www.lockdistributors.com.au –––––– Pros On Print Pty Ltd Garth Bannister T: +61 7 3148 2241 E: sales@prosonprint.com www.prosonprint.com.au

INSIDER 108 AUGUST / SEPTEMBER 2019

Sweepers Australia Michelle Maxwell & Vaughan Rose T: +61 3 9562 7533 E: michelle@sweepersaustralia.com.au www.sweepersaustralia.com.au

DESIGN & CONSTRUCTION STORCO STORAGE SYSTEMS Jonathan Layton T: +61 2 6391 2800 E: jonathan.layton@storco.com.au www.storco.com.au B & D Australia James Tyson T: +61 7 3883 0248 M: +61 417 702 636 E: james.tyson@bnd.com.au www.bnd.com.au –––––– Bridgmond Projects Pty Ltd Mark Venz T: +61 438 072 659 E: info@bridgmond.com.au www.bridgmond.com.au –––––– Centurion Garage Doors Pty Ltd Tony Cocco T: +61 7 3441 4999 E: tcocco@cgdoors.com.au www.cgdoors.com.au –––––– Corporate Construction Group Matthew Moulsdale T: +61 2 9231 3691 E: admin@corporateconstruction.com.au www.corporateconstruction.com.au –––––– G&M Stor-More Michael Watson T: +61 2 4733 5048 E: michael@gmstormore.com.au www.gmstormore.com.au –––––– Gliderol Garage Doors Tom Ainscough T: +61 8 8360 0000 E: tainscough@gliderol.com.au www.gliderol.com.au –––––– Kiwimark Construction Ltd Travis Morgan T: +64 7 576 5494 T: +64 7 576 5491 E: travis@kiwimark.net.nz www.kiwimark.net.nz –––––– RegisBuilt Group Anthony Regis T: 1300 388 224 E: anthony.regis@regisbuilt.com.au www.regisbuilt.com.au –––––– Steel Storage Pty Ltd Stephen Boxall T: +61 7 3865 1600 E: sales@steelstorage.com.au www.steelstorage.com.au –––––– Taurean Door Systems Adrian Valente National Sales Manager T: +61 3 9721 8366 E: Adrian.valente@taureands.com.au www.taureands.com.au

Total Construction Pty Ltd Steven Taylor T: +61 2 9746 9555 E: stevet@totalconstruction.com.au www.totalconstruction.com.au

FINANCIAL SERVICES Bishop Collins Pty Ltd Phillip Keenan T: +61 2 4353 2333 E: mail@bishopcollins.com.au www.bishopcollins.com.au –––––– Harzed Finance Pty Ltd Zoran Malesevic T: +61 419 442 555 E: zoran@harzedfinance.com.au www.harzedfinance.com.au

HR SERVICES HR Central Cath Grawe T: 1300 717 721 E: cath.grawe@hrcentral.com.au www.hrcentral.com.au

INSURANCE SERVICES AON Risk Services Darren Clauscen E: darren.clauscen@aon.com T: +61 2 9253 8350 www.aon.com.au/storage –––––– AON Risk Services NZ Jeffery Nathan T: +64 9 362 9535 E: jeffery.nathan@aon.com www.aon.co.nz –––––– GSA Insurance Brokers Carlo Gentili T: +61 2 8274 8130 E: carlog@gsaib.com.au –––––– Midland Insurance Brokers Gilda Mihran T: 1300 306 571 E: storage@midlandinsurance.com.au www.midlandinsurance.com.au –––––– Wallace McLean Ltd Insurance Brokers and Risk Advisers Simon Keenan T: +64 9 358 7233 E: simon@wallacemclean.co.nz www.wallacemclean.co.nz

LEGAL SERVICES Hunt & Hunt Lawyers Graeme Armstead T: +61 3 8602 9200 E: garmstead@huntvic.com.au www.hunthunt.com.au

LIFTS & HOISTS SOUTHWELL LIFTS AND HOISTS David Head T: +61 2 4655 7007 E: sales@southwell.com.au www.southwell.com.au

www.selfstorage.org.au

TRADE DIRECTORY | 41 Orbitz Elevators Pty Ltd Jonathan Dwayre T: 1300 851 554 E: info@orbitzelevators.com.au www.orbitzelevators.com.au –––––– Safetech Lifts & Hoists Tony Krlevski T: +61 3 5127 4566 E: sales@safetech.com.au www.safetech.com.au

MANAGEMENT SERVICES Storage King Management Services Martin Richards, Australia/ New Zealand T: +61 2 9460 6660 E: martin@storageking.com.au www.storageking.com.au –––––– StorAssist Sally Chodan T: +61 403 533 640 E: sally@storassist.com.au www.storassist.com.au –––––– StoreLocal Mark Greig T: 1300 099 022 E: partners@storelocal.com.au www.storelocal.com.au

OHS SERVICES Aurion Solutions Liz Brooke T: +61 439 004 406 E: liz@aurionsolutions.com.au W: www.aurionsolutions.com –––––– OHS Action Consulting Craig Salter T: +61 409 772 499 E: craig.salter@actionohs.com.au www.actionohs.com.au

REAL ESTATE & VALUERS Box Commercial Estate Agents Robert Stanley-Turner T: +61 4 1898 2000 E: rob@boxcom.com.au www.boxcom.com.au –––––– Colliers International Holdings (Aust) Ltd Dylan Adams T: +61 2 9257 0222 E: dylan.adams@colliers.com www.colliers.com.au –––––– Collins & Associates Malcolm Collins T: +61 3 8456 5134 E: malcolm@malcolmcollins.com www.malcolmcollins.com –––––– Fallon Valuers Martin Fallon T: +61 3 9674 0374 E: martin@fallonvaluers.com.au www.fallonvaluers.com.au –––––– Highway Frontage Specialist Estate Agents Matt Walsh T: 1300 661 950 +61 3 9944 9350 E: matt@highwayfrontage.com.au www.selfstoragerealestate.com.au

www.selfstorage.org.au

Landmark White Pty Ltd Paul Robbins T: +61 7 3226 0000 E: paul.robbins@lmw.com.au –––––– m3property Strategists Jeremy Hoffman T: +61 7 3620 7912 E: jeremy.hoffman@m3property.com.au Ross Perkins T: +61 7 3620 7901 E: ross.perkins@m3property.com.au –––––– Urbis David Blackwell M: +61 409 771 310 E: dblackwell@urbis.com.au Linda Sharkey M: +61 410 902 116 E: lsharkey@urbis.com.au

SOFTWARE SOLUTIONS EZIDEBIT T: +61 7 3124 5500 E: sales@ezidebit.com.au www.ezidebit.com STORMAN AUSTRALIA Andy Shaw T: +61 7 3319 1522 E: sales@storman.com www.storman.com STORMAN NEW ZEALAND Andy Shaw T: +64 9 280 3393 E: sales@storman.com www.storman.com Centreforce Technology Group Pty Ltd Dallas Dogger T: +61 7 3889 9822 E: sales@centreforceit.com.au –––––– Prodigitas IT Services Kaustubh Deshmukh T: +91 9764 009 848 E: kaustubh.deshmukh@prodigitas.com www.prodigitas.com –––––– Sitelink Michael Dogger, General Manager T: +61 7 3889 9822 E: support@sitelinksoftware.com.au sitelinksoftware.com.au

STORAGE CONTAINERS UNIVERSAL STORAGE CONTAINERS (USC) Shay McQuade T: +61 438 256 541 E: shay.mcquade@universalstorage containers.com www.universalstoragecontainers.com BOS Containers Australia Elise Kelsey T: +61 3 9720 4455 E: ekelsey@aimhire.com.au www.aimhire.com.au –––––– BOS NZ Limited Justin Dempsey Palm Beach, Papamoa, 3151 New Zealand T: +64 0 800 226 769 E: info@bosnz.co.nz

Havener Enterprises Alan White T: +1 815 935 8383 E: alan@havenerent.com www.portablestoragebox.com –––––– Royal Wolf Trading Craig Baker T: +61 2 9482 3466 E: removals@royalwolf.com.au www.royalwolf.com.au

WEBSITE DESIGN Big Budda Boom Pty Ltd Andy Pudmensky T: 1300 660 937 E: info@bigbuddaboom.com.au www.bigbuddaboom.com.au –––––– R6 Digital Michael Dogger T: +61 7 3889 9822 E: sales@r6digital.com.au www.r6digital.com.au

Code of Ethics The Self Storage Association of Australasia’s Code of Ethics are fundamental to the values of the SSAA and essential to achieving its mission to lead the storage industry in Australasia by promoting the highest standards of ethics and professional excellence for the ultimate benefit of all members and customers.

As a SSAA member, you are required to follow the Code.

1. Members will ensure that their workplace is a safe environment for employees, customers and other visitors to the site.

2. Members will treat all employees, customers and visitors to the site with respect.

3. Members will promote the positive image of the industry through ethical and honest advertising and business practices.

4. Members will undertake to report any suspected criminal activities to the relevant authorities.

5. Members will comply with all relevant local, state and federal government laws and regulations regarding a self storage business.

6. Members will use a current approved SSAA storage agreement or develop an alternative that delivers the equivalent contractual agreement.

7. Members will ensure that staff are competent in their duties and complete appropriate training in current industry practices.

8. Members will participate honestly, cooperatively and transparently with any investigation by the SSAA into any alleged breach of this Code of Ethics.

AUGUST / SEPTEMBER 2019 INSIDER 108

42 | NEW MEMBERS ADDITIONAL FACILITIES Billabong Self Storage Gnangara 12 Supreme Loop Gnangara 6077 WA T: +61 8 9303 9500 E: gnangara@billabongselfstorage.com.au –––––– City West Storage 650 Kororoit Creek Road Altona North 3025 VIC T: +61 3 9088 3003 E: ned.coten@cityweststorage.com.au –––––– National Storage Albion Park Rail 10 Rivulet Crescent Albion Park Rail 2527 NSW T: +61 2 4257 4400 E: albionparkrail@nationalstorage.com.au –––––– National Storage Bundall 108-110A Bundall Road Bundall 4217 QLD T: +61 7 5655 0683 E: bundall@nationalstorage.com.au –––––– National Storage Chinderah 20-24 Chinderah Bay Road Chinderah 2487 NSW T: +61 2 5523 1999 E: chinderah@nationalstorage.com.au –––––– National Storage Dinsdale 41 Higgins Road Dinsdale 3204 HAMILTON, NZ T: +64 7 847 7928 E: dinsdale@nationalstorage.nz –––––– National Storage Hamilton CBD 115-129 Kent Street Hamilton Central 3204 WAIKATO, NZ T: +64 7 444 4253 E: hamiltoncbd@nationalstorage.nz –––––– National Storage Kunda Park 20 Robert Street Kunda Park 4556 QLD T: +61 7 5445 8666 E: kundapark@nationalstorage.com.au –––––– National Storage Mawson Lakes 15 Diamond Court Green Fields 5107 SA T: +61 8 8480 0710 E: info@nationalstorage.com.au –––––– National Storage Manukau 7 Ha Crescent Wiri 2104 MANUKAU CITY, NZ T: +64 9 277 4731 E: manukau@nationalstorage.nz –––––– National Storage Mordialloc 320 Lower Dandenong Road Mordialloc 3195 VIC T: +61 3 3218 8100 E: mordialloc@nationalstorage.com.au –––––– National Storage North Wollongong 32-34 Ralph Black Drive North Wollongong 2500 NSW T: +61 2 4227 3323 E: info@nationalstorage.com.au

INSIDER 108 AUGUST / SEPTEMBER 2019

National Storage Pukete 97 Maui Street Pukete 3200 HAMILTON, NZ T: +64 7 849 1437 E: pukete@nationalstorage.nz –––––– National Storage Rotorua 416 Ngongotaha Road Fairy Springs 3015 ROTORUA, NZ T: +64 7 357 4070 E: rotorua@nationalstorage.nz –––––– National Storage Silverdale 7-9 Foundry Road Silverdale 0932 AUCKLAND, NZ T: +64 9 905 2777 E: silverdale@nationalstorage.nz –––––– National Storage Taita 111 Eastern Hutt Road Taita 5011 WELLINGTON, NZ T: +64 4 473 4800 E: taita@nationalstorage.nz –––––– National Storage Tauranga 6 Hutton Place Mt Maunganui 3110 TAURANGA, NZ T: +64 7 575 9204 E: tauranga@nationalstorage.nz –––––– National Storage Unanderra 11 Investigator Drive Unanderra 2526 NSW T: +61 2 4272 2455 E: info@nationalstorage.com.au –––––– Storage King Belfield 444 Punchbowl Road, Belfield 2191 NSW T: +61 2 9002 7439 E: belfield@storageking.com.au –––––– Storage King Fyshwick East 64-68 Collie Street Fyshwick 2609 ACT T: +61 2 6109 5017 E: fyshwickeast@storageking.com.au –––––– StoreLocal Kawana 5-13 Chappell Street, Kawana 4701 QLD T: +61 7 4926 1255 E: kawana@storelocal.com.au –––––– Wilson Storage Sandringham 262 Bay Road Sandringham 3191 VIC T: +61 3 8535 7980 E: michael.webb@wilsonstorage.com.au

FACILITY MEMBERS AAA Storage 31 Russellton Drive Alstonville 2477 NSW T: +61 415 909 300 E: admin@albertiniauto.com.au –––––– Agnew Storage Pty Ltd 55-57 Cranbrook Road Batemans Bay 2536 NSW T: +61 2 4472 6761 E: cummingsf@ozwmail.com.au –––––– Goulburn Storage Sheds 27 Lockyer Street Goulburn 2580 NSW T: +61 2 4822 8358 E: jonessm@tpg.com.au

Hot Bubbles Car Wash 30-32 Clifton Street Euroa 3666 VIC T: +61 427 420 968 E: entirelyflowers@gmail.com –––––– Loch Sport Self Storage 10 Progress Road Loch Sport 3851 VIC T: +61 418 150 296 E: mick@civcon.com.au –––––– My Storage New Zealand 72 Ngaumutawa Road Masterton 5820 WAIRARAPA, NZ T: +64 2 737 877 91 E: sophie@thistlebuildingcompany.co.nz –––––– Perth Business Relocations Unit 3, 51 Division Street Welshpool 6106 WA T: 1300 193 353 E: mike@perthbr.com.au –––––– Red Hot Storage 5 Kelly Court Landsborough 4550 QLD T: +61 468 410 868 E: info@redhotstorage.com.au –––––– Safeguard Self Storage 18 Lincoln Street Frankton 3204 HAMILTON, NZ T: + 64 2 7239 9288 E: gina@safeguardstorage.co.nz –––––– Storageville Limited 9 West Street Helensville 0800 AUCKLAND, NZ T: +64 2 102 845 451 E: office@storageville.co.nz –––––– Thompson Removals & Storage 12 Robson Street Warrnambool 3280 VIC T: +61 3 5561 1734 E: thompsonremovals@bigpond.com.au

SERVICE MEMBERS Action OHS Consulting 501 Church Street Richmond 3120 VIC T: 1300 101 647 E: craig.salter@actionohs.com.au –––––– ASSA ABLOY 235 Huntingdale Road Oakleigh 3166 VIC T: +61 3 8574 3888 E: peter.mclean@assaabloy.com –––––– Fallon Valuers 68-72 York Street South Melbourne 3205 VIC T: +61 3 9674 0374 E: martin@fallonvaluers.com.au –––––– Moore Stephens Markhams Auckland Level 1, 103 Carlton Gore Road Newmarket 1023 Auckland, NZ T: +64 9 306 7103 E: sam.bassett@markhams.co.nz

www.selfstorage.org.au

SSAA MEMBER SERVICES Legal, HR & OHS Help Desk

Resources & business tools Gain access to the SSAA Manual Advice and Procedures, a range of self storage agreements, templates, checklists and guidance materials.

Everything you need to make your daily operations easy and compliance simple!

SSAA Convention, training & events Learn and Network! The SSAA training and events are designed to teach, inspire and motivate whilst keeping members up to date with the latest in the industry. The SSAA Annual Convention brings together industry leaders, members and suppliers under one roof to share ideas, experiences and encourages industry related connections.

We have your back! Members can contact our Help Desk for practical and confidential business-related advice and support on any legal, human resources and OH & S matters. The SSAA has partnered with industry experts to provide assistance and as an escalation point for members.

StorerCheck Reduce your risks by identifying problem storers! StorerCheck is a tool available to members with the purpose of identifying problem storers. StorerCheck contains information such as storers who have defaulted in their agreements, missed payments, abandoned goods and with behavioural issues.

Visit www.storercheck.com.au .

Trade directory & supplier offers

Publications & e-news Keep up to date! All Facility members receive subscriptions to the SSAA bi-monthly Insider magazine, and the monthly e-news STOReFLASH. Packed with information, latest news and industry updates, these are your go-to resource!

Exclusive member only offers and access to the trade directory that consist of suppliers from a wide range of businesses such as security, ancillary services, design & construction, insurance, legal, management services, software and much more.

SSAA Awards & recognition Members are eligible to participate in the SSAA Awards. Being nominated and winning SSAA Awards encourages recognition, raises your profile, celebrates achievements of individuals and storage facilities and promotes excellence.

SSAA Member logo & certificate Members can gain recognition and credibility by using the SSAA Member Logo in marketing collateral such as emails, stationery, website and social media. Upon renewal each year, members will receive a membership certificate that can be used to display at their storage facilities to acknowledge professional status.

My Storage Finder Online Directory Let us promote your facility! All Facility members are listed on the My Storage Finder online directory. My Storage Finder is a tool designed to amplify facilities online presence, improve visibility, strengthen reputation and help promote your business. Visit www.selfstorage.com.au.

Mystery Shopping Find out how you rate against your competitors! The SSAA have engaged a performance monitoring company to assist members by providing a mystery shopping service. Mystery shopping can be used by members to assess customer service and sales skills against a proven method. Members receive a special rate.

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Contact STORCO to discuss your storage requirements P 02 6391 2800 E sales@storco.com.au