Edition 104 - December 2018

2018

104

December

INSIDER FACILITY OF THE YEAR 2018

Cover

INTERNATIONAL MAGAZINE OF THE SELF STORAGE ASSOCIATION OF AUSTRALASIA Facility of the Year Winner –

Disaster Management Plan

Outside the Box

What is Cloud?

National Mini Storage

And How to avoid Cyber attack

SSAA INSIDER

2 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

SSAA INSIDER

In this Issue...

08

Industry News

26-27

Disaster Management Checklist

12-13

Outside the Box

29

16-17

Insider chats with Denee Burns from Empower Software Technologies

What is the Cloud and How to Avoid Cyber Attack

33-34

Sitelink leads the way in Australia

23-24

Facility of the Year Winner – National Mini Storage

41-42

Members Legal Forum

SSAA Board Members Chairman - Ivor Morgan

Makala Ffrench Castelli

Jim’s Self Storage, Victoria

National Storage, Queensland

Deputy Chairman - Jason Keane

Shaun Bain

Sentinel Australasia, Victoria

David Daddow

Keepsafe Storage, Western Australia

Ryan Coom

Able Self Storage, South Australia

National Mini Storage, New Zealand

Andrew Eastwood

Rachel Grant

U-Store-it, South Australia

Storage by the Fox, NSW

Toll Free – Aus: 1800 067 313 Toll Free – NZ: 0800 444 356 Tel: +61 3 9466 9699 Fax: +61 3 9466 8081 Address: Unit 4/2 Enterprise Drv, Bundoora Vic 3083 Email: admin@selfstorage.com.au Website: www.selfstorage.org.au Connect to our Social Media via our web site

Lifetime Members • • • • • • •

Mark Bateman Frank Cooney Liz Davies John Eastwood Simone Hill Neville Kennard Bob Marsh

• • • • • • •

Susan Phillips, CEO Jeannette Jones, Reception/Administration Michelle Stokes, Reception/Administration Simone Hill, Legal Advisor Andrea Bowman, Paralegal Melinda Wyper, Accounts Bryan Furtado, Marketing & Events

• • • • • •

Jim Miller Jon Perrins Phil Robbie Mark Snooks Richard Whalan Elaine Coote

SSAA Staff

Published and Edited by: Social Ties Email: vforbes@socialties.com.au Designed by: Prodigitas Email: hello@prodigitas.com Advertising and Sub Editor: Bryan Furtado Email: marketing@selfstorage.com.au Insider is printed by Homestead Press Email: printing@homesteadpress.com.au

Insider is published bi-monthly by the Self Storage Association of Australasia registered in Australia ABN 23 050 341 725. This publication may not be reproduced or transmitted in any form in whole or in part, without the written permission of the publisher. Whilst every care has been taken in the preparation of Insider, the publisher nor any of its employees, sub-contractors or contributors assume any responsibility or liability for any loss or damage which may result from any inaccuracy or omission in the publication. The views expressed are not necessarily those of the publisher or editor. Furthermore, Insider has the right to accept or reject all editorial and advertising material. All letters addressed to the magazine will be regarded as “for publication” unless clearly marked Not for Publication. All submissions may be edited for reasons of space or clarity and opinions expressed in letters are those of the author, not of the publisher or editor.

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SSAA INSIDER

Chairman’s Report Ivor Morgan

I would like to thank all of my valued clients, friends and contacts around Australia and New Zealand for your continued support this year.

Collins & Associates continues to provide quality market advice, feasibility reports, demand studies, consultancy and valuation services built upon long-established Australasian experience to a wide range of clients.

We work in all sectors of the market including regional and country centres where self storage valuation expertise is very often not available. Our personal, direct and engaged advice is welcomed by local Members and their bank managers, and has proven very timely, informative and helpful to owner-operators (and owners employing estate agents) who appreciate facility performance reality checks. We produce bankable results.

I’ve been fortunate to engage with many owners and operators around the country and look forward to meeting more members in 2019 as part of my travels.

I wish everybody a safe, Happy Christmas and a prosperous New Year for 2019.

Malcolm can be contacted regarding property valuation and consultancy advice on: M: +61 412 476 554 Email: malcolm@malcolmcollins.com

A

t our recent board meeting in October Jason Keane was elected to the position of Deputy Chair. I would like to welcome and thank Jason for taking on this role, his many years of involvement in the industry will bring a wealth of knowledge to the table. Jason is in his third year as board member and has been the General Manager of Storage King and Fry’s Self Storage, he is currently the owner of Sentinel Australasia.

With the 2018 convention now well behind us the planning and preparation for the 2019 convention in Cairns “Outside the box” is in full swing. I would like to thank all members (a larger number than in the past) who completed the 2018 convention feedback survey which will assist the Executive with fine tuning all events, speakers and convention matters for 2019. Susan Phillips (CEO) and Bryan Furtado (Marketing & Events Manager) recently visited the Cairns Convention Centre to make sure that we can meet the needs and exceed expectations of all facility owners/operators and trade show exhibitors.

The board has met in Melbourne to conduct a strategic planning session and there is still time to provide feedback on the direction and services you would like to see for the Self Storage Association of Australasia (SSAA) moving forward.

Please send input and suggestions to ceo@selfstorage.com.au.

After only a few months as Chair I now have a better understanding of all the roles the Executive play and I would like to thank all of them for their dedication to the roles and working so well together as a team.

I wish you and your families a safe and happy Christmas.

SSAA INSIDER

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SSAA INSIDER

CEO’s Report Following on from a session conducted at the SSAA Convention 2018 in Brisbane – Flood, Fire, Earthquake – What Next? our panellists Guy Wilson, Fort Knox Self Storage; Darren Marshall, Kennards Self Storage; Hamish Edwards, All Secure Self Storage shared valuable insights into disaster management planning and the recovery process.

Preparation is the key against these disasters and the time for preparing is now – before disaster strikes. Please refer to the Disaster Management checklist article on pages 26 and 27. I would particularly like to thank Guy Wilson for sharing his Emergency Response Check List with all members.

Susan Phillips

A

ustralia and New Zealand experience a range of ‘natural disasters’ including bushfires, floods, severe storms, cyclones and earthquakes, often over the Christmas, New Year period. Natural disasters often strike with little or no warning, but their affects can be devastating. Continually scientists predict that in the future we will likely see more cases of extreme weather and self storage facilities should act as soon as possible ensure that business continuity plans address key impacts of a natural disaster event.

However, disasters are not just physical events. Equally as devastating can be a cyberattack on your business. There is no weather station that can predict the onset of a cyberattack. It will arrive without warning and the affects can be catastrophic – website hacked, customer records compromised, staff details revealed, company information frozen etc.

Unfortunately, what is now becoming the “norm” is that your business is then held to ransom and payment via “bitcoin” is demanded.

So how do you prepare your business to avoid a cyberattack? We have included an article from James Bomford from Right Click IT who presented at the Convention which may be of assistance on page 29.

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However, if you have fallen victim to a cyberattack you should report the incident. Initially, you will feel foolish because you think that you or your staff have done something wrong. However, if these incidences go unreported then you allow the perpetrators to go undetected.

In Australia you can confidentially report your experience to ACORN (Australian Cybercrime Online Reporting Network) or CERT NZ in New Zealand.

On a happier note I would like to take this opportunity to wish all our members a Merry Christmas and trust you are all looking forward to a prosperous 2019.

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• Manage and monitor your facility anywhere, anytime

• Insightful and Intelligent data at your fingertips

Explore more: storman.com/cloud

TRUSTED BY

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sales@storman.com W W W.SELFSTOR AGE.ORG. AU /

Download a trial storman.com/insider SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 7

SSAA Insider - Industry News

SSAA Industry News

Blue DO – Prostate Cancer Foundation Fundraiser Quiz Night

S

torage King Rolleston New Zealand, had a fun filled night in September with some fantastic dress ups at the Blue DO – Prostate Cancer Foundation Fundraiser Quiz Night.

They raised a massive $4,223.46 on the night that will go to the Prostate Cancer Foundation.

There were many generous donors who made Storage King Rolleston’s Inaugural Fundraiser a very memorable event. The RRFC Committee provided the venue/ support and the amazing Storage King, Rolleston team of Ayyam, Kat and Rachel did an outstanding job of organising the event and delivering a great nights entertainment.

Fort Knox Coburg

F

ort Knox Self Storage in Melbourne was very proud to open their 10th Self Storage facility on Sydney Road in Coburg North. The new development boasts a 3-level purpose-built storage centre that has over 12,000m2 of gross storage space. When fully fitted out, the site will house over 1,100 storage units available.

The Fort Knox team feel that this is their best facility yet and is the culmination of over 25 years building and designing Self-Storage centres in and around Melbourne.

KiwiMark construction would like to wish all our customers a Merry Christmas and Prosperous 2019. Welcome to all our new customers.

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KiwiMark Construction Ltd NZ – 07- 5765494 Travis – 021 633192 travis@kiwimark.net.nz SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU www.kiwimark.net.nz

SSAA INSIDER

Leading supplier of

GOODS HOISTS FOR SELF STORAGE

Call us today on

1800 244 787 Pleased to announce our Principal Partnership with Self-Storage Association of Australia

sales@southwell.com.au www.southwell.com.au W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 9

SSAA Insider - Industry News

Kennards Self Storage fabulous new Adelaide Airport Centre –Now Open!

K

ennards Self Storage Adelaide Airport opened on the 2nd of October and boasts some of the greatest state-ofthe-art features in the storage industry to date and promises to be any commercial or residential customers dream storage solution.

With 24-7 access, on site complimentary conference room with interactive screen and free WiFi, delivery concierge service, trolleys, pallet jacks, on site forklift and rubbish disposal services and a comprehensive range of both ground and lift access units, there is an option for almost anyone at Kennards Adelaide Airport.

Located in the heart of the Western Suburbs, next to the Adelaide Airport in the Adelaide Airport Business Park next to Aldi, it’s a fantastic option for the residents of Lockleys, West Beach, Glenelg, Fulham Gardens, Grange, Richmond, Plympton and surrounding suburbs as well as any business who wants a prime location only 6kms from the CBD and next to Toll and TNT courier warehouses.

Another Award For Orbitz Elevators!

O

rbitz Elevators Managing Director, Jonathan Dwayre recently took out the grand annual award for the 2018 Gold Coast Young Entrepreneur of the Year Award for the Specialist Services category.

The Gold Coast Young Entrepreneur Awards recognises Gold Coast’s most successful business founders under the age of 40 who have built thriving businesses, delivered innovation and taken an idea to great heights. Jonathan was judged on his vision and entrepreneurship, the company’s key

highlights and growth to date, innovation and market competitiveness as well as his future growth strategy. He has grown to become a reputable entrepreneur and he is committed to providing the Self Storage industry of Australasia leading innovation and technology along with state of the art products and services all delivered with a profound business structure purely driven on customer service and client satisfaction.

From all the team we wish you a

Merry Christmas 10 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

SSAA INSIDER

WE’RE TAKING SECURITY TO NEW HEIGHTS IN 2018.

GEAR UP FOR CLOUD-BASED SECURITY SOFTWARE.

Rise above the competition.

When you partner with PTI, the future is always here. We’ve been securing self-storage facilities for 38 years, and in 2018 we’re taking innovation to new heights. Stay tuned for our newest development and always count on PTI for: • New technology – designed to created a seamless customer experience • Security expertise – with over 35,000 installations • Facility automation tools – when only the best security will do, turn to PTI For technology that meets your needs now and for years to come, rely on PTI – from A.I. to IoT we’re always thinking ahead.

To learn more, please visit: www.ptisecurity.com/2018 or call +61 7 3216 5524.

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SSAA - Outside the Box

Outside the Box SSAA 2018 Community Engagement Award Winner

Team Fort Knox hand make prosthetic hands for victims of landmine amputees

W

hen it comes to team building there are thousands of activities that any company small or large can participate in. The key is to find something that is not only within your budget but delivers key principles that align with your company values. Our advice when selecting your activity is to think outside the box. Research programs that have nothing to do with storage, look for something that will excite your team and you will be rewarded in increased morale and team spirit.

Each year at Fort Knox Self Storage, we host a mid-year celebration event for our wider team to come together,

Assembling the parts with their dominate hand covered

usually by hosting a trivia night, tenpin bowling or a dinner. This year our team of site managers agreed incorporate a charitable activity that everyone could attend. Choosing an organisation and activity that would suit everyone isn’t easy however, once we saw the video of what Helping Hands achieves the decision was easy. Seeing the sheer delight on the recipient’s faces was

Storage experts working collectively to assemble a hand

something that touched all our hearts, and so our journey began.

On Thursday May 17th, 2018, 33 of our storage experts gathered together to create something magical. We personally hand built 10 prosthetic hands for victims of landmine amputees throughout developing countries. The atmosphere was electric as our team struggled putting together the intricate pieces with their own personal dominate hand disabled. Working with one hand was categorically challenging but gave our team a slight insight into the struggles amputees face doing the simplest of tasks every day.

There are 100 million active landmines in 60 countries with 2,000 landmine accidents each month or one every 20 minutes which equates to 24 in an 8-hour working day, and 75% of these have at least one amputation. Sadly, there is approximately 25,000 – 50,000 children without hands as traditional cost of a prosthetic in developing countries costing $3000 each which is simply unaffordable. Helping Hands is a magnificent initiative bringing much need help and hope to many struggling families and communities.

While Fort Knox paid for the prosthetic limbs, equipment and facilitator our team provided the enthusiasm and did

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SSAA - Thinking Outside the Box

the hard work. Each person embraced the opportunity to spare a few hours of their time to individually hand build something that will be life changing and will offer long term improvements to the quality of a person’s life whom ordinarily couldn’t afford it.

We are so proud of the ongoing voluntary and community work that our team of Storage Experts engage in. Our team encompasses a group of people with genuine empathy for others and they continue to amaze us with their passion to helping families around the world and making positive changes for the wider community.

At the conclusion of assembling the 10 hands the teams tested the mechanics to ensure they were safe and operational, it was a humbling achievement. Each team then creatively decorated a case for the prosthetics to be delivered to recipients.

As many recipients don’t speak English the teams used pictures to show their support and love in being able to make their life just a little bit easier. We also wrote letters to be delivered and read to the amputees with our names and personal messages.

The flow on effect from this event has proven to be one of the most emotional and heart-warming activities we have engaged in. In reflection of what we achieved the team sat in silence to watch real life footage of previous amputees getting their hands, and there weren’t many dry eyes in the room.

We encourage you all to review your companies team building activities and to think outside the box and find something that will inspire, motivate and bring your team together in a way you could never imagine. Be creative and do something together as a group watch

The team creatively designed cases with one of the prosthetic hands

your team grow and flourish. If you are looking for a team building activity that really benefits others, then we highly recommend Beyond the Boardroom and their Helping Hands experience.

For more information on beyond the boardroom helping hands activity; http:// helpinghandsprogram.com.au/ The team of storage experts proudly showing their prosthetic hands ready for distribution

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SSAA INSIDER

Lock Distributors Creative Padlock Winner ! with how the locks work and was using her keys to open locks.

trying different keys in different locks to get them all open.

So a couple of days later Rosemary was back in the office and found some old padlocks that no one used or only had 1-2 keys. They didn’t have owners and some she didn’t want to lend locks with only 1 key – so she took them home.

It gives him a great challenge and within time he will start to remember certain keys open certain locks – but for now, he’s having a ball. So Rosemary is collecting again so she can have the ‘Padlock Game’ in the office. This could give other kids something to keep them occupied while Mum and Dad complete all their paperwork.

When Jett was visiting next, Rosemary told him she had a new game for him to play – and gave him all the padlocks, locked onto one large shank – and a handful of keys. He now plays the padlock game for hours and evens asks for it the minute he walks in the door Rosemary Angyasy from Jim’s Self Storage and her grandson Jett

R

osemary Angyasy from Jim’s Self Storage, Williamstown, Melbourne won a competition from Lock Distributors when she sent through her most creative and interesting positive photo of the use of one of their Able padlocks.

Rosemary has an 8 year old special needs Grandson, his name is Jett. He loves to pull things apart and put them back together again – over and above playing with toys.

While he was visiting Jim’s Self Storage one day, Rosemary took him with her to do a lock check on site. He was fascinated

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Rosemary’s Grandson was particularly happy with the prize from Lock Distributors, which was a free box a padlocks!

SSAA INSIDER

27th-29th Aug’19, Cairns

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SSAA Insider - Denee Burns

Insider Chats with - 1st time SSAA Convention attendee

Denee Burns

Australia is a growing marketplace for self-storage and it was a natural migration, as there are many similarities to the U.S. market. We felt by attending we could bring some additional value and functionality to the software platform offerings. The market is still developing in Australia, so there is plenty of opportunities to grow and expand. We signed an agreement with a distributor who has the credibility, experience, and influence to help introduce Storage Commander, successfully, into the Australian marketplace. Our team consisted of our CEO, Tom Smith, and our distributor, Steve de Mamiel.

IN - What did you expect before you arrived?

Denee Burns

A

fter the 2018 Convention Insider sat down with Denee Burns from Empower Software Technologies.

The 2018 Convention was the first one Denee has attended as an exhibitor, and we asked her for her thoughts and feedback.

IN – Tell us a little bit about you, your role and your company.

Denee - I am a Senior Account Manager at Empower Software Technologies, Inc – the creator of “Storage Commander.”

Storage Commander is a property management software platform that has been serving the industries of selfstorage, marinas, apartments, retail, and airport hangars for 20+ years.

It assists owners and operators with managing their facility whether it is a single-site or multi-site facility, and is built for scalability. Storage Commander uses only the best-in-class servers which are provided by Microsoft Azure – ensuring fast connectivity and ultra-safe data warehousing with global redundancy.

Denee - We hoped to introduce ourselves to the SSAA, owners formally, and operators, form strategic relationships, and close some deals – we were successful in all of these areas, so we were delighted with the results.

to have yet another alternative to selfstorage management software.

IN - How did it vary from your expectations – what was different?

IN - How did you find the Australian industry?

Denee - The SSAA Convention team and marketplace not only met our expectations but exceeded them! The convention was well-attended, wellorganised, engaging, and the staff were extremely helpful. Everyone was so warm and welcoming that we felt instantly accepted and the attendees were excited

Denee - The Australian industry is growing exponentially, and the market is a bright prospect in a frontier that has yet to peak and be fully developed, so we walked away encouraged that we have entered the market at a good time – one rich in opportunity and ready for an alternative!

IN – Why did you attend the SSAA 2018 Convention?

Denee - We attended the 2018 Australasia Self-Storage Conference because 16 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

SSAA Insider - Denee Burns

see so many owners, operators, and facilities celebrated for their excellence in the self-storage industry. Including the piece de resistance which was the lifetime membership and achievement award presented to Elaine Coote from Lock Distributors Pty. Ltd. for her longtime, integral role in the industry. She received a standing ovation, and it was well-deserved to a respected female leader and entrepreneur. Congratulations Elaine!

IN - What else did you do when you were here in the convention and outside?

IN – Was it successful for your business?

Denee - We were highly successful and walked away with many substantial opportunities. The owners and operators in Australia were extraordinarily receptive and excited about our software. The valuators appreciated our browser-based, Corporate reporting tool – “DASH” – as it

allows one to access all 150+ reports in a few clicks and is available real-time and can be accessed on any browser.

IN - What was a highlight?

Denee - The highlight was definitely the Awards Gala on the last night of the conference. It was exciting to

Denee - Our team was so busy with the conference, business meetings, etc. that I didn’t get to do much as far as extracurricular and touring. I did visit the McArthur Chambers on 229 Queen Street, which is a heritage listed building and the former offices of General Douglas MacArthur during WWII, which is now being used as an Apple Store.

Additionally, I would take morning jogs, daily, along the Riverfront which had a stunning view of the Brisbane River.

There were many after hour dinners and meetings with clients which was great to help build relationships. I met many wonderful people in the self-storage industry and look forward to seeing them again – some in Paris and the entire crew in Cairns next year for the next convention!

Tenant portal integration with Tenant/StoreLocal

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SSAA INSIDER

YOUR SELF STORAGE SPECIALISTS Midland Insurance Brokers has been delivering excellence in customer service for more than 30 years.

Strong business ethics and a distinctive personal approach has attributed to our continued success.

Our market leading Self Storage policy is just one in our extensive array of insurance offerings.

If you own or operate a Self Storage facility, it is important to have a comprehensive, individually tailored insurance policy that covers your total operation. As storage requirements differ from customer to customer, we can also provide cover for your customers offering insurance on their own goods stored in your facility. Whether you have a converted warehouse or a purpose-built facility, we can help you.

For all your Self Storage needs speak to one of our specialists, Gilda Mihran or Justin Lane on 1300 306 571 or email storage@midlandinsurance.com.au

Insurance issued by CGU Insurance. Consider the policy terms and conditions.

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SSAA INSIDER

Re-Stored

By Brenda Joy, Australian Bush Poet, Balladeer and Comedienne Are you in self storage still – l thought I’d better check?

It has been quite a while so l am ringing up on spec.

I left my husband with you in two thousand ten and three.

You stored him in secure and safe and you gave me a key.

I would have got him out, but l never had the cash.

I thought you may have tossed him out – mistaking him for trash.

I hoped l’d seen the last of him, just left him in your care, but suddenly l want him, so l hope he’s still in there.

I’d take a look myself, but l don’t want to get a fright, ‘cos even when he woke each day, he used to look a sight.

And now that is has been five years, he must be worse for wear – the contents of that carton would give anyone a scare.

Your reputation says antiques and relics are well preserved, but if he’s gone, l would have said, that’s just what he deserves …. …..until l found out yesterday – l have need of him still For when l checked his papers, he’s not signed his blinkn’ Will.

So l am hoping he’s alive and able to comply Although, it would be just like him to leave me high and dry.

Next time you have a clear out, could you take a look and see Then lock him in again – ONCE ALL HIS WEALTH BELONGS TO ME

W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 19

SSAA INSIDER

Regional ODay in Orange NSW O

Malcolm Collins

n Wednesday 18th October approximately 50 people joined the SSAA for a regional Open Day in Orange, NSW. Hosted by the SSAA, delegates travelled from Melbourne, Sydney, Moree, Bathurst, Gunnedah, Katoomba, Lithgow, Blaney, Parkes, Griffiths, Wallerawang, South Pambula, Wagga Wagga and Orange to attend the one-day event. The delegates were a mix of members of the Association and non-members all with various goals in mind. Some members had never attended a SSAA function previously due to travel constraints and took the opportunity to mix and mingle with like-minded self storage operators and service members.

Jason Keane

Andy Shaw

SSAA INSIDER

There were also several non-members who were researching the self storage industry and came along on the day to better understand the process of what is involved to construct and operate a facility.

Sydney Legal Training and Networking dinner

The service members who took part in the day included STORCO, Universal Storage Containers, Southwell Lifts and Hoists, Storman, Sentinel Security, R6, Collins and Associates, Bishop Collins, Taurean Doors and Self Storage Management Solutions.

SSAA Sydney members enjoyed a meal and great conversation at the Ternary overlooking Darling Harbour.

On Thursday the 18th of October, the SSAA team held Legal training for Members during the day followed by a networking dinner in the evening.

The morning session was a full program that included presentations to the delegates by the service members, followed by lunch in the mini tradeshow area. Mid afternoon the group toured the STORCO factory and West Orange Self Storage.

Adrian Valente

Mark Greig

Mark Layton and Javier Rezzonico

Sydney networking dinner

When SANTA needs Self Storage management...

WE’RE THE ONE’S DOING IT FOR HIM. #santaLOVESstorage

W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 21

SSAA INSIDER

Ad THE MULIT-LEVEL SPECIALISTS Take you Business to the next Level

C O N TAC T:

info@regisbuilt.com.au

1300 388 224 regisbuilt.com.au 22 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

SSAA - Facility of the Year Winner

2018 Facility of the Year Winner–

National Mini Storage, Newmarket, New Zealand N

ational Mini Storage has been building facilities since 1991.

The key has been to learn from previous builds as well as looking at what is new and exciting in storage and build on this for any new facility. The Newmarket Auckland branch which opened in November 2016 did just that. The innovative, attractive design and construction gives the illusion of a small commercial office tower that fits well with the immediate areas mixed retail and residential use. This building is so different from the Company’s first multi-storey facility at Cook Street which was built in the mid-1990s – another SSAA Facility of the Year. This design, its occupancy growth (which exceeded the National Mini Storage’s expectations) and a well-run facility resulted in the Company winning Facility of the Year 2018 at the recent SSAA Awards ceremony.

Paul McFadzien, Managing Director has been involved in most of the builds at National Mini 10 sites, said “The site itself helped determine the construction of the facility. The rectangular land footprint of 2,818 square metres influenced the building design”. Customers enter off a major arterial road leading into an internal loading bay the length of the building exiting via a quieter street that provides excellent links to nearby suburbs. The Facility is located at one end of the Newmarket Broadway shopping precinct, in the middle of a mixed commercial/retail and residential area and as part of the design, the buildings colour scheme, extensive use of glassing

and road set back means its six levels of storage do not dominate the city precinct. As you can see in the pictures, the building has many architectural features, which gives the illusion that you are looking at an office block, including the rear cladding which fits more with the residential nature of this street.

Construction started on the building in April 2015, initially demolishing the existing retail building to clear the space.

Before this, the companies Christmas function was held in the premises, allowing the team to graffiti the walls with personal messages and to sign off on the new construction. The branch opened across three floors in November 2016, with an additional floor opening in December 2017 and opened the fifth floor in October 2018, well ahead of schedule.

There were many innovations which included P.I.N. entry and exit to the loading bay via high-speed flexible

roller doors. These are all secured with metal roller doors outside facility hours.

All units are individually alarmed with the building having a full sprinkler fire system.

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SSAA - Facility of the Year Winner

Newmarket Staff

Lenore Emirali was an internal appointment to Manager in October 2016, moving from the Albany branch which helped with the branch startup.

Rose Beets, Regional Manager said, “That Lenore’s knowledge of process and storage in general, helped to set the branch up from the start and ensured that everything ran smoothly”. Additionally, Lenore was Assistant Manager during the Albany branch extension and had a good knowledge of what can happen during a new build environment.

Staff from other branches have transferred to the Newmarket facility as it is a great environment to work in, especially with a café on site. The office is at the front entrance, and all exterior windows are glass, making a sunlit office, as well as being an excellent display for merchandise.

Lenore says “Making the team feel part of the results is key. Targets and results are displayed in the lunch room and discussed with the team on a daily and weekly basis. The branch team has 1st Birthday Celebrations

Dominic and Sonia Newmarket Team

celebrated occupancy targets with cake and have won and celebrated numerous incentives that were held in their region”.

The Branch also had a week-long 1st birthday party where customers were invited in for National Mini Storage cupcakes and jelly beans with lots of decorations. As it’s a small team, they ensure the day to day handover is handled well and they all ensure the building is kept clean and tidy.

Lenore and Rose have worked hard to ensure the branch is connected to the suburb and retail precinct by regularly completing walks around the area to promote the facility. As part of the Retail Business Association, they entered The Peoples Choice Award and came a creditable 12th against a large group of Broadway retailers. The team are very engaged, and one of the part-timers has researched and mapped a list of business targets in the area, while others have found the right locations and dropped flyers for university students to utilise the facilities.

Newmarket Staff

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Customers are encouraged to pop into the office, and often stop for a chat or to use the café as part of the building.

Lenore says “The key is to find some common ground when talking to both new and existing customers and the bowl of lollies on the counter also helps!”.

Overall, the opening of the Newmarket store has been a great addition to the National Mini Storage branch network.

Through the regional structure, all three city branches work well together, and customers are often referred between them which allows us to give customers more options.

The next National Mini Storage Branch opened at Hobsonville in October 2018, and the company has taken the opportunity to learn from Newmarket, its successes and challenges, to ensure they deliver the best service possible.

Receiving the Facility of the Year award has allowed the team who helped build and run the branch over the last two years know what a great job they have done.

SSAA INSIDER

Promoting self-storage to stock seasonal items cluttering the house

S

elling and marketing are undoubtedly important aspects of running your selfstorage business. With multiple facilities vying for your target market, it’s becoming increasingly important to differentiate your brand to attract new paying customers.

Therefore the key to marketing is to offer a different perspective, something new and on trend. This is the season to do it, with Footy season behind us, Racing season upon us, Christmas ahead of us and parties galore, the question arises what do people do with all of the sporting goods, fancy hats and decorations that are only used annually?

This creates a fantastic seasonal marketing opportunity for Storage facilities to promote the viability of using external storage to de clutter the home.

Points to promote: Storing sporting goods and decorations • in the home - no matter the season - can stress people out.

Getting into the garage or roof space, • rummaging through numerous boxes to locate everything takes up precious time and space that is better suited for regularly used items.

A storage unit makes for the perfect • place to not only keep everything organised in one spot but also to help preserve the longevity of the items, ensuring they can be reused year after year.

Testimonials from others who store their • seasonal items Sharing the space with family or • neighbours • Promoting your boxes and labels Handy Tips to use to share with clients for when start packing away everything after each major event: Maximize space by placing smaller items • inside larger or hollow ones Label all boxes and bags with a complete • list of all the contents.

STEEL STORAGE ARE THE PROVEN LEADERS - FROM THE SMALLEST CONVERSION OR ADDITION TO THE LATEST HIGH-TECH MULTILEVEL STORAGE BUILDINGS

YOUR TRUSTED STORAGE PARTNER

• • • •

Use bubble wrap or newspaper for fragile decorations, like glass, ceramic or lights.

Always put the heaviest or most solid items on the bottom of any stack of items.

Hang up decorations that need to maintain their shape with a hook or clothes hanger.

If you’re storing sporting goods, Christmas, Party decorations in the unit, keep the seasonally appropriate items separate to ensure you’re not wasting time sifting through everything when another celebration occurs.

Your challenge as a self-storage owner is to refine your process and look for areas of improvement, even while juggling the dayto-day work of managing your storage facility.

In the end, it’s the drive to improve that will always set you apart from your competition.

WE ARE SPECIALISTS IN DESIGN AND CONSTRUCTION CONVERSIONS TOP UPS FIT OUT INSTALLATIONS

PLEASE CONTACT STEEL STORAGE TODAY WITH ANY ENQUIRIES

E sales@steelstorage.com.au T + 61 (0)7 3865 1600 www.steelstorage.com.au

SSAA Insider - Disaster Management

Disaster Management & Methodology Plan W

ith the holiday season approaching, it is important to be aware and prepared for anything that may happened during this period.

With staff away and public holidays, it is important that all employees be made aware of who to contact and what procedures to follow should any problems occur.

An incident in New Zealand in 2014 damaged 225 units in a large warehouse storage facility with estimated costs of the fire at over $8 million dollars. The facility was eventually demolished. The cause of this incident was arson.

A large fire gutted several sheds at a storage unit business at Southport, Queensland in 2016, there was no onsite management at the business and no one was at the business when fire crews arrived.

Potential Disasters

Guy Wilson, General Manager from Fort Knox Self Storage, has compiled a check list and strategy should the worst case scenario occur. This is handy information, not just for the holiday season but throughout the year.

Step 1: Identify the disaster and contact all relevant stakeholders & management for support.

26 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

Fire, Theft, Flood / water damage, accidents and potential disruptions like power failures, vandalism, car accidents etc.

Methodology

Step 2: Sit down, assess the damage and create a clear rectification plan for all stakeholders to follow.

Step 3: Appoint a communication manager that deals with all the affected

SSAA Insider - Disaster Management

clients and media that may approach the company.

Step 4: Execute the plan and meet every 3 hours to discuss progress in the initial days.

Step 5: Continue to work through all levels of your rectification plan until the situation is managed and controlled.

Questions for discussion when working out the rectification plan

1. Have the insurers been notified?

2. Have you contacted the required staff & contractors to assist with rectification?

3. What is required to remedy the building or assets affected?

4. Is the facility safe for access by staff and customers? Only have people enter the facility when it is deemed safe by management / authorities.

5. Have the affected clients been notified? Please remember to only notify the worst affected customers then work down the list.

6. Make sure that your communication manager is responsible for all contact to the affected customers.

Contact should be made through available avenues, such as direct phone calls, SMS and email. Make sure that you have the infrastructure in place to receive return calls and messages. Potentially have a call centre on standby that could be used to handle incoming calls and use those details when asking people to call back.

7. Formulate a plan answering questions that may be asked by the media? This should be formulated at the earliest possible time and used by your communication manager.

8. Is the threat / risk contained. Is there a likelihood of reoccurrence?

Mitigate this risk.

9. Have you created a statement for affected clients to give to the insurance company?

10. Do you have the correct contact channels arranged that you can give to clients that need to contact your insurance company?

Handy Resources – List the contact details of these contractors for quick reference • • • • • •

Insurance company Site Clean-up, building repairs & labour Water Removal and disaster recovery tools Electrician Fire Equipment Services – Fire servicing company Waste Removal

• • • • • • • • • • •

Computer replacement / repairs / Phone issues Tree Removal Glass Repairs Storage Unit Repairs Removals Packing Supplies Goods Lift Repairs Roller Door and Gate Repairs Security reinstatement & after-hours onsite security guards IT / Database Support Call centre or phone answering centre

t s i l k c e h C y Hand at fault a If the company is engaged be to s ed ied law yer ne • Insurers notif d re any ur contacte immediately befo • Contract Labo n to clients, ve d statements are gi • Staf f contacte ed at tiv rs. ac re t plan media or insu • Managemen ent report activated an pl gy Has a detailed incid te ra • St • ding all for entry being written inclu • Site made safe sponsible re ts notified details of person • Af fected clien – d se s? ni se s orga and or witnes • Recovery tool age of ty equipment, Copy security foot • Shovels, bins, safe hines, r file ac fo m B g US yin a dr to s, t er inciden dehumidifi en am ities to c.

• Check stock of water vacuums et y an fix to pplies for d se gh gani ensure enou su • Contractors or site. on el nn extra perso systems boxes, ed of ng ck ra ar sto al tra ov ex m r • Orde d • Rubbish re se ni ga or s pplies for rk su wo g ification tape and packin • Building rect gs tin ee m team to d ry an t ve en co re agem customers / • Ongoing man use for repacking. taking place ad sheet re sp t st incident ac nt co t en • Conduct a po • Master cli . ed rd co re s what could e s ar meeting to discus created so all note be to ade it easier on m rsi or ve d 1 have assiste Remember only . es pi e ultiple co for future referenc worked on – not m l call ra nt ce in ff sta l • Additiona to handle queries answering centre ipts r fo all expense rece • Create a folder and invoices. y for it card details to pa • Organise cred . ot sp e th on d ire all services, if requ ed en pp ment of what ha • Create a state eir ve to th for customers to gi es. This should be ni pa m co e insuranc rs before sending. checked by law ye e l disaster? Does th • Is this a natura the Is ts? ver clien client insurance co t? ul at fa storage company •

W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 27

28 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

SSAA Insider - What is the Cloud?

So what is the Cloud?

By James Bomford Right Click IT

So, to bust some myths, here’s some more information about how the cloud works - and why you should consider using it in your business.

Virtual safety

The cloud is basically someone else’s computer. Instead of having a physical piece of equipment that stores all your secure company information, that’s all taken and put up behind a layer of encryption and security in a virtual land.

It’s easier to trick someone into clicking a link - sent by a hacker - than hacking into a protected system.

I

can tell you what it’s not. It’s not actual clouds, and no, storms do not affect access to your files. I get asked a lot, “I don’t understand how it gets up there, and what happens when it rains?” I can say for certain that it’s not actual clouds. I can also tell you that it’s not just there. It’s still in a physical location; you just don’t know where that location is.

Cloud has been around for many years.

I’ve been in the IT industry for about fifteen years, maybe a bit more if you count secondary school. What I have found is that cloud has been around for a long time; it was just never called cloud.

When IT people used to draw diagrams for management, the internet was mainly drawn as a cloud, with the various systems within the business connected to it. Clever marketing people came up with the idea to call any system that wasn’t in a business the cloud.

Is the cloud secure?

Do you feel worried about leaving your data at the hands of a machine?

Perhaps it’s the feeling of not having control over it or just not seeing it with your own eyes.

But using the ‘cloud’ to store your data is much more secure than any physical server.

To put it another way, your employees can easily click on a phishing email (an email used to trick information out of you) that exposes your data than someone hacking into the system directly.

By the same token, navigating beyond layers of security (the cloud) is much more difficult than swiping someone’s hard drive too.

When it comes to hacking and being vulnerable vendors like Microsoft, Apple, Google, Amazon and to a smaller extent WordPress, Drupal, Joomla (and other website programs) are forever upgrading and updating their systems to patch security issues and make sure the applications and websites are safe and secure to prevent unauthorised access, so it’s very important to make sure you keep all these software solutions up to date when there are updates available.

That’s where having your information in the cloud (which stores your whole server in one) can give you piece of mind. They can’t get the full picture.

Protect Yourself

With the growing trend of cloud computing, more and more businesses are moving to cloud based solutions.

The danger with these solutions is that if someone manages to get your username and password to that system they might have access and you don’t even know it’s happening.

By implementing the right security, the right IT and company policies your data, computers and identity are protected, there is no need to worry about malware, viruses (especially ransomware), SPAM, hacking, stolen data and other nasties that potentially come with cloud-based systems.

When working with or looking for an IT partner, it’s imperative that they make you aware of all the options that can protect your business and your systems regardless of size. Protecting a business of 1 employee or a business of 1000 employees is easy with the assistance of high-profile vendors like Microsoft, Dropbox and Trend Micro as the solutions and security is bullet proof.

The dinner plate theory

Imagine taking a big plate out of your cupboard and smashing it on the floor.

And the plate represents your file.

Tiny pieces of your china fly across the room.

Now, think of those little fragments as pieces of the file. Then place these pieces all over the room.

Those locations are the servers.

If someone tries to break into one server, all they have is different pieces of data - rather than the full plate.

W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 29

SSAA - Top Tips for Training Your Team

Top Tips for Training your team

By Dave Staughton – Big Hat Professional Services

W

ith a new year approaching it is often the highest time for staff turnover and we are often asked where you can find more well-trained staff for your facility?

Well, you have two options – you can hope to hire motivated, trained & experienced staff from other storage facilities (good luck with that) or you can find people with the right attitude and train them yourself.

An example is hiring a keen young kid and teaching them the skills of being a great asset, than someone who has been in the business and is a bit jaded.

Another example of this has been a storage facility that has hired a keen salesperson (from the real estate industry) and have taught them how to sell storage facility services with great results.

Learning new skills

Training staff is a critical, but often overlooked area of any business. There are many theories on how people learn but the most popular “blended learning” theory lately has been the 70/20/10 rule – which says that a mix of 70% “on the job” learning, 20% helpful mentoring/ coaching and 10% formal classroom study gets the best training results.

Another concept is the Learning Ladder, which says you can’t learn EVERYTHING at once, so a slow and steady progression of new things to learn will get better results.

You should make a list of all the things that a staff member needs to know and put them in some sort of priority order.

Either way, developing a supportive culture of “continuous improvement” really works.

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Start with a good staff induction

New staf f members are most impressionable and vulnerable when they initially start work at your store.

Vital ‘first impressions’ are made and the team begins to find out whether they like the employee or not. The team will decide whether they are a ‘good fit’ to the workplace culture – things like having a good work ethic, whether they talk too much and spend all their time on their mobile phone. New employees will quit if they don’t fit in and “feel the love” from the team.

Some useful items for a good staff induction include having a Team Manual that explains your basic rules and sets expectations – a code of conduct, house rules, map layout of the store/area, a team manual with your values, vision, updated list of staff and of course your safety induction material.

More staff training tools

Anything you can do to set and monitor your expectations will improve results.

Deciding to do things the SAME way using best practices is a great start. You can develop basic checklists, procedures and agreed processes on how you like to

SSAA - Top Tips for Training Your Team

sometimes you have to go over the same thing up to 26 TIMES before some people “get it”. There are visual learners who like to see things, others like to hear about it, some need to touch and feel it and others need to experience it in real life before they get the “Aha” moment. Repetition gets results!

The 4MAT training system says that the best way to teach things is to start with WHY this is being done, then explain WHAT is being done, then HOW it is done before finishing with WHAT IF? questions.

Different people prefer to know different things in different ways. This method allows teachers to cover all the learning styles in the right order.

Remember - train, train & train

do all sorts of things that improve safety and service levels. Writing it down helps, so does taking pictures or making a short video on your phone.

Set your standards of what you expect and check that they are being done – remember “you get what you inspect”.

Forming new habits retraining the brain

Some people have a ‘fixed mindset’ and won’t change while others have a ‘growth mindset’ that is open to change and improvement. If you are dealing with some staff or family members that are really stuck in their ways have a look at the Youtube videos or Mindset book by Carol Dweck.

You can help your team develop new and

better workplace habits. It takes about 8-12 weeks to develop a new habit using repetition and positive reinforcement.

Catch them doing something right and give positive (non-sarcastic) feedback about their new habit or skill. If you constantly criticise, nag them or are negative – it is unlikely they will change their ways.

If there was just ONE simple thing that would improve most businesses, it would be better and consistent training. But training takes time, effort and can be expensive. Just remember the old joke: “What if I train my staff and they leave” says the Store Owner – “what if you don’t train them and they STAY” says Tom O’Toole, the famous Beechworth Baker.

Happy training!

Repeating a new mantra (a belief or saying) can really be helpful to embed a behaviour - for example “Get a name, get a number, call them back” for phone sales. This can be put on a sign as a visual reminder. Remember to encourage and reward any new behaviour.

Training that sticks

Professional speakers have a secret called “the Rule of 26” which says that

W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 31

Don’t computer failures paralyse your facility. With SSAA let INSIDER Sentinel’s da Vinci’s you’ll experience freedom from the fear that your facility will never be inconvenienced.

The latest da Vinci model keypads are designed to retain all valid storer codes and operate without a PC.

YOU’LL NEVER NEED TO WORRY ABOUT PC FAILURES AGAIN!

Access Control & Individual Unit Alarms ● Sentinel Access Control interfaces with all major management software programs ● Supports multiple communication chains ● The communications with the hardware runs as a service, so no login to the pc is required ● If a communications chain fails, the system can be set to auto restart ● You can email and/or SMS (text Messages) events to Platinum users ● Can be used with remote alarms or remote access control using the internet or local network ● Easy to install and use over a network ● Has web access features. The program can be accessed from a web browser ● Supports access only users (with passcode only keypads)

PH: 1300 852 117 PH: 0800 002 587 AUSTRALIA

NEW ZEALAND

info@storagesecurity.com.au www.storagesecurity.com.au

Sentinel Australasia distributes to all of Australia, NewAL Zealand, and Asia.

Installers 32 // SELF STOR AGE ASSOCIATION OF AUSTR ASIA / Indonesia W W W.SELFSTOR AGE.ORG. AUand technicians in every state of Australia, NZ and throughout Asia.

SSAA Insider - SiteLink leads the Way

SSAA 2018 Service Member Award

Winner More than ten years on and SiteLink leads the Way in Australia.

S

iteLink Web Edition was introduced in Australia in 2007, and at the time, Centreforce did not sell software – it had represented another brand until 2006 and was very busy completing Self Storage security installs.

A meeting in Las Vegas with SMD Software’s Chief operating officer earlier in that year with Markus Hecker of SiteLink saw an agreement reached to look at the feasibility of establishing SiteLink in Australia. Before the launch, Centreforce staff worked with the development team to make the changes needed to use the software in Australia.

Dallas Dogger had pioneered other brands in Australia, including Mini Storage Plus, RentPlus, PTI and in later years, StorMan. Dogger realised that the only way forward as we entered the internet age was to work with a company that had two core values - Commitment to the market and commitment to innovation.

Long-Term Commitment

Ross Lampe, the President of SiteLink, showed total commitment to the local market, and that remains to this day. “I have to give credit to the SiteLink team in those early days – we pushed them hard to deliver on features; our unique tax model in Australia proving a challenge. “ - Dallas said.

“I can’t emphasise enough how big these challenges were: our tax system is fundamentally different to the US, and it was not just a case of “adding a button”, and these changes affected every report, every calculation, every number and much more.

The risk of failure was high, but we had faith that Australian Self Storage owners

Ross Lampe - President of SiteLink

wanted choice and innovation, and our efforts have been rewarded”, Dogger said.

of storing “data in the cloud’ was real, and many did not want to take the risk”.

Dogger said. “We had to prove ourselves.”

The Tough Years

“Over 11 years, SiteLink’s uptime has been 99.995%, confirming the commitment to service delivery when we started.

Along with no breaches of security, lost data or any other attack, every month the product has got better and better”.

Dogger commented.

2008 to 2009 was tight with the GFC, ironically at the SSAA show in Perth and Sales for Self Storage products dried up and the company was lucky to survive as they thought that the industry might crash. They fought on, focusing on data accuracy, bolstered with SOC 1 certification gained after the GFC helping prove the accuracy claims for users.

The suppliers stood by them along with loyal customers, and they weathered the GFC.

Solid long-term support to the Australian market.

“Our market is small when you look at US comparisons with Australia and New Zealand and when we started the fear

The efforts that SiteLink go to protect data and provide security of information has been exceptional, underpinning their commitment to safeguarding storage sites data. The PCI-DSS Level one certification gained many years ago proves that SiteLink was and remains secure with 4-factor authentications, encryption on all data and class 1 data centre security.

There have been power outages, computer failure, fire and flood and earthquakes disrupt that have disrupted their customers, and, in every case, they have helped sites, managers and owners get back to renting spaces fast with no data loss which is critical.

W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 33

SSAA Insider - SiteLink leads the Way

What does the future hold?

There are big plans to continue the ten plus years of innovation and with users looking forward to furthering web integration and more features. Making more money with increased competition is also one of our key drivers for users, and by simplifying the move in process along with more analytics, this will speed up customer service. SiteLink is committed to leading the way with their software.

Self Storage is more complicated than the corner shop, and users expect more features and functionality. SiteLink is more than an automated cash register, and when used effectively, it provides real-time insight into the performance of your site and ultimately your investment, which will be more critical in the future.

Well awarded!

Markus_Hecker

Providing regular input into SiteLink with the local team has been beneficial.

SiteLink has continued development and innovation, introducing eSign paperless leases, CRM, myHub and hundreds of other features and enhancements. Thus delivering a product that suited small and larger operators, including a Corporate Control Centre for multi-site operators, gate interfaces, multiple credit card integrations and much more.

The Team would like to thank everyone who continues to use SiteLink as your continued support drives our entire team to deliver Self Storage excellence. They are working every day to bring more features to help your Self Storage business grow as they believe their customers deserve nothing less.

The SiteLink marketplace has grown with fantastic global partners, adding more value to SiteLink users. It would be naïve to think that a Self Storage software company could offer every feature.

However, SiteLink provides a backbone to other products like Storage Income Pros and RapidStor, both successful in Australia.

“Without SiteLink we could not have developed RapidStor”, Centreforce GM Michael Dogger said. Through the API that SiteLink offers to developers, RapidStor has helped more than 10,000 storage spaces to be let online since its creation. Our guys have created custom solutions so that sites can have an edge in the market”.

With local representation and development, the suite of SiteLink products continue to be available and marketed to Australian, New Zealand and South East Asian customers.

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SiteLink has won the “Best software “award eight times, matched by no other software brand and Centreforce has one the SSAA “Service Member of the Year” award four times.

Sparefoot acquires SiteLink and StorEDGE In March 2018, SiteLink was sold to Sparefoot in the US. Chuck Gordon the group CEO has heralded a new vision for SiteLink with more resources being added, accelerating development of the product suite.* *Sparefoot is not available locally due to the size of the market.

SSAA Insider - ODay Site Tour

ODay site tour at West Orange Self Storage, New South Wales

R

ecently the SSAA hosted a site tour at West Orange Self Storage (WOSS). The tour was conducted by owner Renee Reynolds and in spite of a heavy thunderstorm and noise on the tin roof, the tour continued with lots of questions. Renee said she really enjoyed the SSAA open day and that speaking with the other operators and industry professionals was a great experience.

“It was our pleasure to show everyone around WOSS and have so much engaging conversation in why we do things the way we do, the choices we have made to make our storage business which are unique within our community and within the regional storage market place.”

Background

West Orange Self Storage was established in 2012. Initial stage one was built by Storco and sat over two levels built into landscaped block with 130 spaces.

Stage 2 was supplied by Storco and fitted out by owner Mark Reynolds, which brought the area to 181 storage spaces ranging from lockers to drive up undercover spaces.

WOSS is the only drive through facility in Orange and all spaces offer undercover loading. This is of extreme benefit for customers to unload undercover despite hot or rainy conditions has definitely made WOSS a popular alternative in Orange, also boasting the only drive through facility in town offering large vehicle accessible spaces that can be parked undercover to unload regardless of the weather.

Offering accurate consultations on what size space, insurance information, liaising with removalists and helping with ideas on packing are the conversations they have on a daily basis with their customers to make the moving experience less daunting and hassle free. Listen to what the customer needs, being available when they need you.

A clean facility is also another key to keeping customers referring your

business, spotless cleaning, pest control, maintenance around the facility are important to keep your brand vital.

WOSS have been Members of the SSAA since they opened have enjoyed the benefits of all of the information offered and the confidence of knowing they have support of the SSAA legal department if they should ever need it.

KINGS OF STORAGE

Customers service is also the key to their success offering manager on site through office hours and on call appointments for after hours when people are moving.

Celebrating the Festive Season and some amazing achievements in 2018!

• • • • • •

Excellent store trading results Constant Team and Stakeholder Engagement 14 NEW Storage Kings A successful and interactive Annual Conference Increased staff training Innovative marketing programs

THE KINGS OF STORAGE, MOVING & MORE. For more information contact Martin Richards martin@storageking.com.au or +61 2 9167 8210

STORAGEKING.COM.AU

SSAA INSIDER

End of year celebrations – having fun while managing risk

T

he end of year is fast approaching and so too is the infamous end of year celebrations such as the company Christmas party. After a long and busy year, these celebrations are the perfect time to reward your staff with a fun and engaging event where they can let their hair down and enjoy themselves. However, often these end of year celebrations can go wrong and employees have been known to clown around, get drunk and do things they wouldn’t normally do. *Spoiler* If you have heard it once, you would have heard it 100 times…be prepared for end of year celebrations and look to reduce your risk of poor behaviour by ensuring you establish, train and continue to remind your team of Drug & Alcohol expectations at these events.

The absence of policies in a business is like driving in the dark without headlights.

Without any sense of direction, you are exposing yourself to high risk situations.

A policy is more than just words on a page that management have conjured up.

A policy is a plan and guide for employees and employers to follow throughout their employment.

When it comes to Drug & Alcohol policies, these can be so varied and can be more strict or relaxed depending on your industry and your OHS obligations. Having a Drug & Alcohol policy and enforcing this is critical. An employer who does not take all reasonable actions to do this in order to prevent employees consuming or being under the influence of Drugs & Alcohol may be liable for the actions of those employees. This can be both costly and stressful for the employer, the employee and the company as a whole.

The take away? Establishing, train and continue to remind your staff of your Drug & Alcohol policy to ensure the safety of your employees and reduce your risk as a business. If you need a Drug & Alcohol policy or you need to update your current policy, contact HR Central and stop driving in the dark without your headlights!

Aside from getting your Drug & Alcohol policy in check, think outside of the box in relation to your end of year celebrations and avoid booze altogether! Not all end of year celebrations need to centre around alcohol, or even need to be held at a pub, restaurant or a bar. There are plenty of other fantastic activities that you can organise that promote better team building, are fun and engaging and best of all, don’t require alcohol. Some great suggestions include: • Cooking classes; • A picnic in the park; • Mini golf; • Escape room Be sure to still have fun, enjoy the celebrations and take stock of the success and hard work for the year!

If you need help with your policies and procedures or any HR issue, contact us on 1300 717 721.

Service Member Profile -

How can Aurion Solutions support your Storage business?

C

ompliance with health and safety law is mandatory for all industries, including the Storage Industry.

As an employer and business owner, you MUST have a health and safety management system in place, with relevant procedures, tools and processes that help keep your workers safe at your Facility.

It won’t cost you the earth, but it may cost you your business, as you would not want to be prosecuted for a serious incident due to unsafe work practices.

SSAA new Service Member, Aurion Solutions can help you identify where there may be gaps in your health and safety management system and they will support you in ensuring compliance with the law.

Aurion Solutions is a consulting company which has been in operation for over 11 years and prides itself on personalised service. Liz Brooke (pictured) is the Director and has over 18 years’ experience in health and safety and injury management in both the public and private sectors.

Liz is highly sought after not only for her experience and expertise, but for her professionalism, personable character and ‘can do’ attitude. She travels extensively internationally and nationally for her work and receives exceptional feedback from her client base. Take action now and make the call.

Liz would love to hear from you Contact PH: 0439 004 406 Contact email: liz@aurionsolutions.com.au Web: www.aurionsolutions.com

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SSAA Isider - Risk Checklist

New Year Break – RISK Checklist

by Midland Insurance Brokers, specialists in Self-Storage insurance

T

he end of year is a time for fun and celebration, what is known as the ‘silly season’ can also pose several risks for business owners. It is important to stop and think about the implications of a serious incident occurring in your facility. Below are a few of Midland Insurance Brokers’ best tips on how you can avoid some of festive season’s risks and don’t forget to use the TO DO list to ensure you are fully prepared.

TIP 3

In Australia, the festive season also happens to be smack-bang in the middle of storm and bushfire season.

The damage a large-scale thunder storm, cyclone or bushfire can cause is difficult to deal with at the best of times, but during the Christmas period impact of a natural disaster can be much more significant It’s always advisable to ensure your insurance cover is up to date and factors in the cost of your business being disrupted as well as the cost of replacing physical items.

TIP 4

Most businesses will host some form of end-of-year party. While this is a great time to celebrate your team’s hard work, it can also be a time when things can go very wrong, particularly with alcohol involved. Normal occupational health and safety rules still apply so ensure the service of alcohol policy is strictly enforced and provide transport so your staff can get home safely.

MIDLAND INSURANCE BROKERS Contact Midland Insurance for a noobligation, free assessment of your insurance requirements and a competitive self-storage insurance quote.

Phone: 1300 306 571 Email: storage@midlandinsurance.com.au www.midlandinsurance.com.au/selfstorage/

TIP 5

TIP 1

There is a rise in workplace accidents during the Christmas period as many businesses don’t take proper safety precautions in a rush to meet deadlines.

Whatever your deadline is, the cost of a workplace accident is far greater. During this time, it is important to uphold good housekeeping including checking more regularly for hazards.

TIP 2

The festive season usually brings with it an increase in crime, particularly burglary.

It is a good idea to heighten your security measures - Check that security alarms, lighting and CCTV are operating properly and that sensors are not obscured.

The rush to deliver on time coupled with employees taking leave during the New Year period means many businesses turn to temporary staff to help out. As with any new employee, temporary staff will likely be unfamiliar with your business processes or safety practices, which could lead to mishaps. Make sure your temporary staff are performing tasks that match their skills and experience and provide any new employee with a proper workplace induction.

W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 37

SSAA Insider - Factory Tour

ODay in Orange Factory Tour A n additional tour on ODay in Orange saw participants head to Storco who are the market leaders in self-storage construction and the only company in Australia who locally designs, manufactures and constructs projects from end-to-end.

Attendees were interested in how Storco systems service both the domestic and international markets in self-storage construction,by having successfully built facilities throughout Australia, New Zealand and Europe.

Storco offers a range of systems including; design, construction of multilevel, single level, partitions, mezzanine systems, conversions and locker systems.

Their 38-year legacy in the self-storage industry is due to their professional approach to all of the key elements of self-storage construction. The testament to their success in the industry is demonstrated by their partnerships with other market leaders Storage King, Kennards, National, Rent-A-Space and All Secure.

Storco - Orange NSW

38 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

SSAA INSIDER

m o r f s a m t s i r h Merry C A A S S e h t t a m the tea

ccounts M elinda Wyper – A ion, M , er ag an M ts en trat eption/Adminis Marketing and Ev Bryan Furtado – Paralegal, Jeanette Jones – Rec Phillips – SSAA CEO – n Andrea Bowman eception/Administration, Susa R – s ke o Michelle St

anager,

W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 39

SSAA INSIDER

Regional areas to welcome migrant families M

igrants would be moved to regional centres under a Federal government plan to ease mounting population pressure. New Population Minister Alan Tudge said up to 45 percent of permanent immigrants could be diverted to visas that force them to spend “at least a few years” in regional areas, or small states like South Australia New visa conditions will require migrants to settle outside Melbourne, Sydney and Brisbane for up to five years.

Mr Tudge says country areas are crying out for growth.

Australia welcomed 4,766 skilled workers to regional areas in 2016-17, but almost half settled in Perth. The government removed Perth as a “regional” destination in November but Darwin, Adelaide, Canberra and Hobart remain eligible.

Regional areas like Warrnambool in Victoria have been in discussions with the Federal Government for months supporting the move of migrants to regional areas.

In New Zealand the strain of overpopulation in specific geographical areas is not as pressing, their philosophy with migrants and refugees is to have them: “Fully integrated socially and economically as soon as possible, so that they are living independently, undertaking the same responsibilities and exercising the same rights as other New Zealanders and have a strong sense of belonging to their own community and to New Zealand”.

How does this affect the Storage Industry? – an increase in population opens some secondary areas for business growth.

As an industry it will be important to monitor this plan by the Government and as to where the proposed areas that new migrants will be encouraged to live for future storage facility sites.

SSAA Insider - Members Legal Forum

Members Legal Forum

You can’t send that!

by Simone Hill SSAA Legal Advisor

M

any of us use emoji in our texts, emails and message apps, but can they cause more harm than good?

In this edition of the MLF we consider the rising use of the emoji, and when it might get you – or your staff – into hot water.

Emoji have become a convenient, fast and fun means of communication. Sending a laughing emoji to someone who has texted you a joke is an effective, quick response.

Sending the love heart eyes emoji to your child or partner clearly communicates affection.

Or when you’ve made a mistake, the face palm/forehead smacking emoji can say “I really messed up” much more successfully than a pleading apology.

But with every new form of communication comes the potential for legal consequences.

Over the past few years we have begun to see the use of emoji as either the basis for litigation or conviction, and/or evidence in legal proceedings. In France in 2016, a young man was convicted of making criminal threats when he sent the handgun emoji in a text to his ex-girlfriend. The court

held that use of the emoji was a “death threat in the form of an image” and the defendant received a six-month sentence and 1000 euro fine. In a Queensland Supreme Court decision last year, a saved, unsent text message containing a smiling emoji was held to constitute a valid will.

And a 12 year old girl in the US was charged with criminal threats for posting emoji on her Instagram account.

Perhaps of greatest concern for everyday emoji users is the lack of consistency of emoji interpretation. And of course, what an emoji looked like on my device when I sent it to you, may not be how it comes out on your device. As long-time contributing editor to New York magazine Adam Sternbergh writes, the “elasticity of meaning is a large part of the appeal and, perhaps, the genius of emoji. ...

These seemingly infantile cartoons are instantly recognizable, which makes them understandable even across linguistic barriers. Yet the implications of emoji— their secret meanings—are constantly in flux.”

Simone Hill , SSAA’s Legal Advisor

So, are you saying what you think you are saying? And what are the consequences of getting it wrong?

Consider the following scenario: you are busy at work when a long term, friendly customer you know really well responds to an automated ‘you are overdue’ sms with the following: Soz! My brothers and I are in Bali and I forgot about this account!

I’ll get it paid today!

This loyal customer is well known to you as a bit of a larrikin, and you want to avoid making them feel they are being chastised for having an outstanding bill, so you might respond with: No problem! Have a great time!

Can’t wait to see the pics!

Merry Christmas

From Our Security Team To You 1300 552 520 W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 41

SSAA Insider - Members Legal Forum

With this emoji you are attempting to project an colloquial tone, conveying an understanding message that you appreciate that the customer is having a great holiday, probably drinking too many beers (as indicated by their use of the beer emoji) and enjoying themselves, and you amusingly refer to the ensuing hangover he will no doubt experience. You do this to humorously ‘keep the customer onside’ – but have you gone too far?

The emoji you have used has several meanings. Yes, it can mean ‘dizzy’, and it might be appropriate to use if you want to make a joke about someone perhaps having too many drinks, but it can also mean ‘x rated’. By using this emoji are you implying that the customer is engaging in possibly inappropriate - or even potentially illegal - activities? And that you want to see pictures of it? Have you just sexually harassed the storer?? Does it make a difference if the storer is a woman? Is it relevant whether or not you are the same gender as the storer? Or what their (or your) sexual identity is???

Perhaps more readily conceptual is the potential for workplace harassment via emoji. Imagine as a boss you send what you perceive as a harmless text with the following emoji to a work colleague who is heading off on a holiday: Have a great holiday! Not sure who will be doing all the work whilst you are away

This emoji can mean whistling – and in this context you might use it to indicate “ha, not me!!” - but it can also mean kissing.

It goes without saying that send a kissing emoji to a work colleague might be interpreted as unwelcome and uninvited inappropriate attention, and hence could be grounds for a harassment claim.

Emoji use can also form grounds of a defamation action.

Imagine you and your staff had a work Christmas party at a Thai restaurant. The following day, you may send a (intended to be friendly) message to an employee who had been visibly impacted by a particularly spicy dish: Hope you enjoyed last night

Although you may think you are enjoying a joke about the amount of water the staff member had to quickly consume in response to the chilli they ingested, this emoji can also mean a person is affected by drugs. Have you just accussed the staff member of taking recreational drugs, and is this therefore defamation? Plus, any emoji with a tongue sticking out is probably best avoided in a work context for any number of reasons.

And finally, but perhaps less obvious, are the dangers that arise from using emoji that have been appropriated and employed in ways that are not at all obvious to those who are not frequent emoji users. Seemingly innoxiously emoji, including the eggplant, avocado, water droplets, the peach (particularly when used with certain other emoji), the rocket, and numerous other combinations of ostensibly harmless emoji may be sending a very different message to the one you think you are articulating!

What should you do?

Every workplace should have a policy on sexual harassment, bully and other unacceptable workplace behaviours. It should be reviewed to ensure it is broadly worded and would capture

unacceptable, threatening or harassing emoji activity and behaviour.

Employees should be regularly reminded of all workplace policies.

More specifically, you may elect to be prescriptive about emoji use in our business. Some workplaces may elect to ban the use of emoji by staff when communicating with other staff, customers or the public.

Others may specify a list of ‘usable’ emoji which staff may employ in workplace communications. Broader still, a workplace may simply allow use of all and any ‘appropriate’ emoji, and focus instead on avoidance of specified behaviours ie harassment, defamation and so forth. As it is not technology specific, this last approach is the most flexible as it futureproofs the policy, allowing and anticipating the development of new technology without the need to constantly update the policy itself.

The approach you elect to take will depend on many factors, including how comfortable you are with the medium, the age and tech-savviness of staff, and profile of your target market and customer base.

Don’t panic!

Like all new technology, it is best to seek information and education, and delay using it until you are confident that you understand it.

And although emoji use is certainly on the rise, electing not to use emoji in your business communications is unlikely to impact on your competitiveness in the self storage market.

As always, if you have any questions please do not hesitate to contact the association on legal@selfstorage.com.au

SSAA Insider - Service Member Profile

The StorAssist journey limit! By working together StorAssist can deliver the results the industry requires. StorAssist is excited to see what the future holds and looks forward to delivering practical and enduring results by equipping clients with the knowledge for success and peace of mind. There has been fantastic feedback from the industry and through this Sally has been able to grow the business to what it is today, and evolve its growth and service offerings which align with the industry’s requirements.

A

fter working in the Self Storage industry for over 13 years, Sally Chodan felt the frustration of small to medium independent self-storage operators who needed operational and relief staff, but had nowhere to go to find these resources.

Sally’s experience enabled her to have a solid understanding of the industry and what was needed and saw an opportunity to assist. Through research, networking and evaluation the StorAssist journey began.

How can StorAssist help you?

StorAssist offers cost effective solutions for Independent Self Storage Operators and Facilities Australia wide, ranging from the initial recruitment process, through to consulting services tailored to meet your site specific needs.

All services provided are conducted in a

professional manner offering ongoing advice and guidance along the way.

StorAssist has a range of internal audits to help identify key areas within your storage business to achieve growth and compliance. All knowledge of any legal changes introduced by the SSAA is current which ensures operators are compliant.

The team can also assist businesses in: • including and not limited to, staff relief for both short and long term contracts • new site setup implementation, through to ongoing support.

• StorAssist provide staff who are both proficient in Storman & Sitelink • What does the future hold for StorAssist?

• StorAssist is eager to help any storage facility fulfil their needs, as it is a fast-growing industry and adaptability is the key, there is no

Contact Sally on +61 403 533 640 or email sally@storeassist.com.ai Website www.storassist.com.au

putting ink on paper since 1977

offset + digital printing layout + design 3 Paterson Parade Queanbeyan NSW 2620 PO Box 624 Fyshwick ACT 2609 contact Joe Barbaro: 02 6299 4500 email: printing@homesteadpress.com.au

SSAA SERVICE OF MEMBER W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION AUSTR AL ASIA // 43

www.homesteadpress.com.au

SINCE 1999

Trade Directory - SSAA INSIDER

Trade directory Design & Construction Services & Suppliers SOUTHWELL LIFTS AND HOISTS David Head T: 02 4655 7007 E: sales@southwell.com.au W: www.southwell.com.au UNIVERSAL STORAGE CONTAINERS (USC) Shay Mcquade T: 0438 256 541 E: shay.mcquade@ universalstoragecontainers.com W: www.universalstoragecontainers.com STORCO STORAGE SYSTEMS Jacob Layton T: 02 6391 2800 E: sales@storco.com.au W: www.storco.com.au B & D Australia James Tyson T: 07 3883 0248 M: 0417 792 636 E: james.tyson@bnd.com.au W: www.bnd.com.au BOS Containers Australia Elise Kelsey T: +61 3 9720 4455 E: ekelsey@aimhire.com.au W: www.aimhire.com.au BOS NZ Limited Justin Dempsey Palm Beach, Papamoa, 3151, New Zealand T: +64 0800 226 769 E: info@bosnz.co.nz Bridgmond Projects Pty Ltd Mark Venz T: 0438 072659 E: info@bridgmond.com.au W: www.bridgmond.com.au Centurion Garage Doors Pty Ltd Tony Cocco Business Development Manager T: +61 7 3441 4999 E: tcocco@cgdoors.com.au W: www.cgdoors.com.au Corporate Construction Group Matthew Moulsdale T: +61 2 9231 3691 E: admin@corporateconstruction.com.au W: www.corporateconstruction.com.au G&M Stor-More Michael Watson T: 02 4733 5048 E: michael@gmstormore.com.au W: www.gmstormore.com.au Gliderol Garage Doors Tom Ainscough T: 08 8360 0000 E: tainscough@gliderol.com.au W: www.gliderol.com.au Havener Enterprises Alan White T: 815 935 8383 E: alan@havenerent.com W: www.portablestoragebox.com

Trusted suppliers to the Self-Storage Industry

Kiwimark Construction Ltd T: 07 576 5494 F: 07 576 5491 E: travis@kiwimark.net.nz W: www.kiwimark.net.nz Orbitz Elevators Pty Ltd Jonathan Dwayre T: 1300 851 554 E: info@orbitzelevators.com.au W: www.orbitzelevators.com.au RegisBuilt Group Anthony Regis M: +61 423 083 321 T: 1300 388 224 E: anthony.regis@regisbuilt.com.au W: www.regisbuilt.com.au Safetech Lifts & Hoists Tony Krlevski T: +61 3 5127 4566 E: sales@safetech.com.au W: www.safetech.com.au Steel Storage Group T: +61 7 3865 1600 E: sales@steelstorage.com.au W: www.steelstorage.com.au Taurean Door Systems Adrian Valente National Sales Manager T: +61 3 9721 8366 E: Adrian.valente@taureands.com.au W: www.taureands.com.au Total Construction Pty Ltd Steven Taylor Director T: +61 2 9746 9555 E: stevet@totalconstruction.com.au W: www.totalconstruction.com.au

Management Services Self Storage Management Solutions Mark Greig Director of Operations M: +61 499 110 599 T: (07) 3240 8400 E: markg@fksl.com.au W: www.fortknoxstorage.com.au W: www.storelocal.com.au Storage King Management Services Australia Martin Richards T: +61 2 9460 6660 E: martin@storageking.com.au W: www.storageking.com.au Storage King New Zealand Martin Richards T: +61 2 9460 6660 E: martin@storageking.com.au

Valuations, Finance & Assorted Professional Consultants AON Risk Services Darren Clauscen E: darren.clauscen@aon.com T: 02 9253 8350 W: www.aon.com.au/storage

44 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

AON Risk Services NZ Jeffery Nathan T: +64 9 362 9535 E: jeffery.nathan@aon.com W: www.aon.co.nz Bishop Collins Pty Ltd Phillip Keenan T: +61 2 4353 2333 E: mail@bishopcollins.com.au W: www.bishopcollins.com.au Box Commercial Estate Agents Robert Stanley-Turner T: +61 3 9410 0388 M: 0418 98 2000 E: rob@boxcom.com.au W: www.boxcom.com.au Collins & Associates Malcolm Collins T: 03 8456 5134 E: malcolm@malcolmcollins.com W: www.malcolmcollins.com Colliers International Holdings (Aust) Ltd Dylan Adams T: 02 9257 0222 E: dylan.adams@colliers.com W: www.colliers.com.au GSA Insurance Brokers Carlo Gentili T: +61 2 8274 8130 E: carlog@gsaib.com.au Highway Frontage Specialist Estate Agents Matt Walsh T: 1300 661 950 +61 3 9944 9350 E: matt@highwayfrontage.com.au W: www.selfstoragerealestate.com.au Landmark White Pty Ltd Paul Robbins T: 07 3226 0000 E: paul.robbins@lmw.com.au M3 Property Strategists Jeremy Hoffman T: 07 3620 7912 E: jeremy.hoffman@m3property.com.au Ross Perkins T: 07 3620 7901 E: ross.perkins@m3property.com.au Midland Insurance Brokers Gilda Mihran T: 1300 306 571 E: storage@midlandinsurance.com.au W: www.midlandinsurance.com.au Robertson & Robertson Sarah Magann T: +61 2 4351 2200 E: sarah@randr.com.au W: www.randr.com.au Urbis David Blackwell M: 0409 771 310 E: dblackwell@urbis.com.au Tim Creighton M: 0424 150 9943 E: tcreighton@urbis.com.au Wallace McLean Simon Keenan T: +64 9-358 7233 E: simon@wallacemclean.co.nz W: www.wallacemclean.co.nz

Trade Directory - SSAA INSIDER

Ancillary Services VISY BOXES & MORE T: 03 9554 5600 E: vbm_vic@visy.com.au W: visyboxesandmore.com.au Branches across Australia and New Zealand.

Aurion Solutions Liz Brooke 4 Fairmont Court, Narre Warren North, VIC 3804 T: +61 439 004 406 E: liz@aurionsolutions.com.au W: Under construction Homestead Press Joe Barbaro T: 02 6299 4500 E: printing@homesteadpress.com.au HR Central Cath Grawe T: +61 1300 717 721 E: cath.grawe@hrcentral.com.au W: www.hrcentral.com.au Hunt and Hunt Victoria Graeme Armstead T: +61 3 8602 9200 E: garmstead@huntvic.com.au W: www.hunthunt.com.au iBidOnStorage iBidOnStorage T: +61 2 4302 0605 E: info@ibidon.com.au InXpress Luis Rene Ramirez International Freight Consultant T: 1300 730 969 E: luis.ramirez@inxpress.com W: www.inxpressit.com.au Jetta Excess Baggage Pty Ltd Lyle Honess T: +61 1300 300 688 E: sales@jetta.com.au W: www.jettaexcessbaggage.com.au Lock Distributors Australia Martin Coote T: 1800 28 77 24 E: service@lockdistributors.com.au W: www.lockdistributors.com.au MiniMovers T: 1300 366 000 E: sales@minimovers.com.au W: www.minimovers.com.au

National Energy Solutions Andy Tran T: +61 3 8609 9276 E: tran@nationalenergysolutions.com.au W: www.nationalenergysolutions.com.au

AD-TECH Security Adrian Rostirolla T: 1300 30 60 90 E: sales@ad-tech.com.au W: www.ad-tech.com.au

Platinum Signs Pty Ltd Marcio Wilges T: +61 438 477 578 E: info@platinumsigns.com.au W: www.platinumsigns.com.au

AlarmQuip Security Systems Evan Richardson T: 07 5492 3242 E: evan@alarmquip.com.au W: www.alarmquip.com.au

Royal Wolf Trading Craig Baker T: 02 9482 3466 E: removals@royalwolf.com.au W: www.royalwolf.com.au

Centreforce Technology Group Pty Ltd Dallas Dogger T: 07 3889 9822 E: sales@centreforceit.com.au SiteLink Software: www.sitelinksoftware.com.au R6 Web Sites: www.r6digital.com.au District Manager revenue enhancement software: www.qstrom.com

StorAssist Sally Chodan 204 Olinda Creek Road Kalorama VIC 3766 T: +61 403 533 640 E: sally@storassist.com.au W: Under construction Sweepers Australia Michelle Maxwell & Vaughan Rose T: 03 9562 7533 E: michelle@sweepersaustralia.com.au W: www.sweepersaustralia.com.au Transcorp Removals John Christoforidis T: 1300 466 838 (Toll Free) E: enquiries@transcorpaustralia.com.au W: www.transcorpremovalsandstorage. com.au Web ID Systems Ian Bland Unit 6, 9 Mirra Court, Bundoora, VIC, 3083 T: +61 3 9470 8420

Software & Security EZIDEBIT T: 07 3124 5500 E: sales@ezidebit.com.au W: www.ezidebit.com STORMAN AUSTRALIA Andy Pudmenzky T: 07 3319 1522 E: sales@storman.com W: www.storman.com STORMAN NEW ZEALAND Andy Pudmenzky T: 09 280 3393 E: sales@storman.com W: www.storman.com

Prodigitas IT Services Kaustubh Deshmukh T: +91 9764 009 848 E: kaustubh.deshmukh@prodigitas.com W: www.prodigitas.com PTI Australasia Pty Ltd Ben Parsad T: 07 3216 5524 E: sales@ptiaustralasia.com W: www.pti.com.au QueAccess Pty Ltd Kevin Hannagan T: +61 488 279 918 E: kevin@queaccess.com.au W: www.queaccessw.com.au Sentinel Australasia Jason Keane T: +61 99882035 / 1300 852 117 E: jason@storagesecurity.com.au W: www.storagesecurity.com.au Sitelink Michael Dogger General Manager T: +61 7 3889 9822 E: support@sitelinksoftware.com.au W: sitelinksoftware.com.au Storage Commander Australia Leann Power T: (03) 9028 6858 E: leann@storagecommander.com W: www.storagecommander.com Zapala Go Andreia Gomes T: 1300 927 252 E: sales@zapalago.com W: www.zapalago.com

Would you like to be listed on this page?

Then become a SSAA Service Member.

The Self Storage Association of Australasia has been looking after the interests of the self-storage industry in Australia and New Zealand since 1990. It is the peak industry body and provides guidance to its members in both day-to-day operational procedures and the promotion of their business and the industry as a whole. A key factor in the success of the SSAA has been the relationship with its members. As a Service Member of the SSAA you could have the opportunity to build relationships within the industry through the various mediums and networking opportunities that the SSAA has available. You also have a unique opportunity to market your products and services directly to the industry through a number of opportunities that we have exclusively for our Service Members. In addition, you will receive all the information, publications, invitations and other correspondence that all members of the association receive, which will help you keep abreast of industry issues and ensure you have the most up-to-date information when dealing with the self-storage industry. As a service member you also have board representation. This ensures that you also have a say in the strategic direction of the association and the industry, you have the right to vote, nominate or become this important industry representative. For further information on how we can help make your service membership work for you, please call +61 3 9466 9699 to obtain an application form or email membership@selfstorage.com.au W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 45

New Members - SSAA INSIDER

New Members Facility Members

Additional Facilities

Code of Ethics

Hillston Storage Sheds 25 Collins Street Hillston NSW 2675 Ph: +61 498 016 312 Email: hillstonstoragesheds@gmail.com

Storage King Alexandria 600 Botany Road Alexandria NSW 2015 Ph: +61 2 9313 5500 Email: alexandria@storageking.com.au

1.

Sorell Secure Storage 21 Oaks Court Sorell TAS 7172 Ph: +61 405 781 171 Email: sorellsecurestorage@gmail.com

Adelaide Hills Storage 19-27 Oborn Road MOUNT BARKER SA 5251 Ph: +61 8 8391 0023 Email: sales@adelaidehillsstorage.com.au

Primed Storage 10 Johnston Street Wynnum QLD 4178 Ph: +61 412 784 622 Email: sheds@primedstorage.com.au

National Storage Maitland 32 Turton Street Metford NSW 2323 Ph: +61 2 4933 7223 Email: maitland@nationalstorage.com.au

5.

Dawson Moving & Storage NQ 1-5 Everett Street BOHLE QLD 4815 Ph: +61 7 4774 3780 Email: info@dawsonnq.com.au

Kennards Self Storage Adelaide Airport 2 Fred Custance Street Adelaide SA 5950 Ph: +61 8 8234 3489 Email: adelaideairport@kss.com.au

7.

Wendouree Self Storage 509 Dowling Street Wendouree VIC 3355 Ph: +61 3 5338 1282 Email: peter@ballaratbricks.com.au Storage Near Me 38 Cambria Road Keysborough VIC 3173 Ph: +61 406 209 611 Email: nick@rocketremovals.net.au Moe Storage Solutions 14 -16 Bubb Street Moe VIC 3825 Ph: +61 432 447 991 Email: admin@billievic.com Freeling Stowaway 28 Stephenson Street Freeling SA 5372 Ph: +61 481 245 977 Email: freelingstowaway@bigpond.com

Churchill Storage Solutions 9-11 McCormick Street Churchill Vic 3842 Ph: +61 432 447 991 Email: admin@billievic.com

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Members must promote th e good image of the industry through ethical and honest advertising and business practices.

Members must maintain industry best practice standards as set by the Association.

Members must ensure that their business practices deter the conduct of criminal activities on site.

Members must comply with all relevant laws and regulations in regards to developing and operating a self-storage business.

Members must use a properly executed SSAA storage agreement or equivalent legal binding agreement with all Storers.

Members will avoid using practices that do not support environmental sustainability where practical alternatives exist.

Members will ensure that their work place provides the maximum practical level of safety for employees, customers and other visitors to the site.

Members should ensure that staff are competent in their duties and complete appropriate training in best practice standards.

Members should treat all customers with respect.

National Storage Rowville 954 Stud Road Rowville VIC 3178 Ph: +61 3 97636000 Email: rowville@nationalstorage.com.au Storage King Moorebank 159 Newbridge Road Moorebank NSW 2170 Ph: +61 2 9822 7677 Email: moorebank@storageking.com.au

Waikato Storage Limited 141 Ingram Road RD2 Hamilton Waikato 3282 New Zealand Ph: +64 2 743 320 99 Email: cr.spence@xtra.co.nz Store & Stack Self Storage 106 Taurikura Drive Tauranga 3112 New Zealand Ph: +64 2 7475 0743 Email: hawespl@outlook.com

WISHING ALL OUR SELF STORAGE CUSTOMERS AND ALL SSAA MEMBERS A HAPPY CHRISTMAS AND WISHING YOU ALL A PROSPEROUS 2019 46 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

Sweepers, Floor Scrubbers & Cleaning Equipment phone 1800 358 770 or www.SweepersAustralia.com.au

SSAA INSIDER

27th-29th Aug’19, Cairns

Cairns SSAA Convention: 27-29 Aug 2019

THINKING OUTSIDE THE SSAA Convention 2019

27th - 29th Aug' 19, Cairns

Brisbane Networking Function: 16 May 2019

Cairns SSAA Convention: 27-29 Aug 2019

Perth Networking Function: 24 October 2019

Auckland Networking Function: 14 November 2019

Sydney Networking Function: 10 October 2019

Adelaide Networking Function: 11 April 2019 Melbourne Networking Function: 28 November 2019

Perth Networking Function: 24 October 2019

Brisbane Networking Function: 16 May 2019

Christchurch Networking Function: Auckland 12 November 2019 Networking Function: 14 November 2019

Sydney Networking Function: 10 October 2019

Adelaide Networking Function: 11 April 2019 Melbourne Networking Function: 28 November 2019

Christchurch Networking Function: 12 November 2019

Principal Partners: W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 47

Wishing all our customers a MERRY CHRISTMAS and a HAPPY NEW YEAR! Wishing all our customers a MERRY CHRISTMAS and a HAPPY NEW YEAR!

Contact STORCO to discuss your requirements P 02 6391 2800 to discuss Contact STORCO E sales@storco.com.au your requirements P 02 6391 2800 E sales@storco.com.au